Training Center Course Catalog

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1 BEST VALUE: Save over 45% with Value Packs Choose your courses as part of featured 3, 4, 5, or 6-course Value Packs, or create your own. Save over 45% on your purchase! Training Center Course Catalog The American Society of Administrative Professionals has the training you need and the training you want all year round! Choose your own courses, set your own schedule, and work at your own speed all while sharpening your skills and gaining a competitive edge. The ASAP Training Center offers over 450 online courses in 5 key competencies: Career Development Interpersonal Communications Management Skills Office and Digital Technology Project and Task Management Earn credits toward a valuable certificate program while you re learning! For details, go to

2 Career Development Communicating with Professionalism and Etiquette Creating a Positive Attitude Developing a Code of Ethical Conduct Developing the Right Attitude for Performing under Pressure Developing Your Reputation of Professionalism with Business Etiquette Ethical Decision-making in the Workplace Goals and Setting Goals Improving Your Emotional Intelligence Skills: Self-awareness and Self-management Introduction to Workplace Ethics Managing from Within: Self-empowerment Managing Your Career: Creating a Plan Managing Your Career: Getting on the Right Track Managing Your Career: Leveraging the Performance Appraisal Managing Your Career: Professional Networking Essentials Managing Your Career: You and Your Boss Optimizing Your Work/Life Balance: Analyzing Your Life Balance Optimizing Your Work/Life Balance: Maintaining Your Life Balance Optimizing Your Work/Life Balance: Taking Control of Your Stress Performing with Others under Pressure Professionalism, Business Etiquette, and Personal Accountability Pursuing Successful Lifelong Learning Taking Action for Performing under Pressure Telecommuting Basics: Communication Strategies for the Remote Employee Telecommuting Basics: Maximizing Productivity as a Remote Employee Using Business Etiquette to Build Professional Relationships What is Emotional Intelligence? Working for Your Inner Boss: Personal Accountability Interpersonal Communications Addressing and Redistributing Administrative Professionals: Interacting with Others Administrative Professionals: Maximizing Your Relationship with Your Boss Administrative Professionals: Putting Your Best Foot Forward Administrative Professionals: Representing Your Boss Anger Management Essentials: Managing and Controlling Anger Anger Management Essentials: Understanding Anger Basic Presentation Skills: Creating a Presentation Basic Presentation Skills: Delivering a Presentation Basic Presentation Skills: Planning a Presentation Basics of ecommunication Being an Effective Team Member Building Trust Business Coaching: Building the Coaching Relationship Business Coaching: Conducting Coaching Sessions Business Coaching: Getting Ready to Coach Business Coaching: Using Different Coaching Styles Business Grammar: Common Usage Errors Business Grammar: Parts of Speech Business Grammar: Punctuation Business Grammar: Sentence Construction Business Grammar: The Mechanics of Writing Business Grammar: The Mechanics of Writing Business Grammar: Working with Words Business Writing: Editing and Proofreading Business Writing: How to Write Clearly and Concisely Business Writing: Know Your Readers and Your Purpose Client Relationship Management 1: Managing Relationships During Initiation and Planning Client Relationship Management 2: Managing Relationships During Execution and Close-Out Client Relationship Management 3: Managing Interaction-Based Causes for Project Failure Collaboration Skills Communicating Across Cultures Communicating Across Cultures Communication Skills Conflict, Stress, and Time Management Creating and Sustaining a Customer-focused Organization Culture and Its Effect on Communication Customer Advocacy: Communicating to Build Trusting Customer Relationships Customer Advocacy: Enhancing the Customer Experience Customer Advocacy: Supporting Customer Advocacy Customer Interactions Customer Service Confrontation and Conflict 2

3 Interpersonal Communications Customer Service Fundamentals: Building Rapport in Customer Relationships Customer Service in the Field Customer Service over the Phone Customer-focused Interaction Dealing with Challenging Customer Interactions: Establishing a Solid Customer Relationship Dealing with Challenging Customer Interactions: Overcoming Communication Issues Dealing with Challenging Customer Interactions: Resolving Challenging Situations Dealing with Common Meeting Problems Delivering a Difficult Message with Diplomacy and Tact Developing Strategic Peer Relationships in Your Organization Effective Team Communication Elements of a Cohesive Team Essential Skills for Professional Telephone Calls Establishing Team Goals and Responsibilities Forming Peer Relationships and Alliances at Work Getting Results without Direct Authority: Building Relationships and Credibility Getting Results without Direct Authority: Influencing Your Boss Getting Results without Direct Authority: Persuasive Communication Getting Results without Direct Authority: Reciprocity Giving Constructive Criticism Giving Feedback Handling Difficult Conversations Effectively Having a Difficult Conversation Identifying and Managing Customer Expectations Improving Communication in Cross-cultural Relationships Internal Customer Service Interpersonal Communication: Being Approachable Interpersonal Communication: Communicating Assertively Interpersonal Communication: Communicating with Confidence Interpersonal Communication: Listening Essentials Interpersonal Communication: Targeting Your Message Leading Teams: Building Trust and Commitment Leading Teams: Dealing with Conflict Leading Teams: Developing the Team and its Culture Leading Teams: Establishing Goals, Roles, and Guidelines Leading Teams: Fostering Effective Communication and Collaboration Leading Teams: Launching a Successful Team Leading Teams: Managing Virtual Teams Leading Teams: Motivating and Optimizing Performance Listening Essentials: Improving Your Listening Skills Listening Essentials: The Basics of Listening Managing Effective Business Meetings Managing Your Negotiation Essentials: Avoiding Pitfalls in Negotiations Negotiation Essentials: Communicating Negotiation Essentials: Persuading Negotiation Essentials: Planning for Negotiation Negotiation Essentials: What Is Negotiation? Preparing a Business Case Preparing for a Difficult Conversation Preparing for Effective Business Meetings Preparing to Communicate Effectively at the 'C' Level Presenting Your Case Professional Networking Essentials: Developing Confidence Professional Networking Essentials: Finding Opportunities to Make Connections Public Speaking Strategies: Confident Public Speaking Public Speaking Strategies: Preparing Effective Speeches Rebuilding Trust Receiving Feedback and Criticism Shaping the Direction of Customer Service in Your Organization Strategies for Communicating with Tact and Diplomacy Techniques for Communicating Effectively with Senior Executives The Impact of Situation and Style When Communicating with Diplomacy and Tact The Value of Peer Relationships Using and Instant Messaging Effectively Using Feedback to Improve Team Performance Working with Difficult People: Dealing with Micromanagers Working with Difficult People: How to Work with Aggressive People Working with Difficult People: How to Work with Manipulative People Working with Difficult People: How to Work with Negative People Working with Difficult People: How to Work with Procrastinators Working with Difficult People: How to Work with Self-serving People Working with Difficult People: Identifying Difficult People Workplace Conflict: Recognizing and Responding to Conflict Workplace Conflict: Strategies for Resolving Conflicts Writing a Business Case Writing for Technical Professionals: Effective Writing Techniques Writing for Technical Professionals: Preparation and Planning 3

4 Management Skills Business Planning Essentials: Performing Key Analyses Business Planning Essentials: Preparing a Business Plan Business Planning Essentials: Preparing for Implementation Communicating during Difficult Times Critical Thinking Essentials: Applying Critical Thinking Skills Critical Thinking Essentials: What Is Critical Thinking? Cross-functional Team Fundamentals Decision Making: Making Tough Decisions Decision Making: The Fundamentals Decision Making: Tools and Techniques Delegation Essentials: An Introduction to Delegating Delegation Essentials: Overcoming Delegation Problems Delegation Essentials: The Delegation Process Developing the Capacity to Think Strategically Developing the Strategic Thinking Skill of Seeing the Big Picture Embracing Organizational Change Essential Mentoring Techniques: Building and Maintaining Mentoring Relationships Essential Mentoring Techniques: Designing and Initiating Mentoring Programs Essential Mentoring Techniques: Evaluating and Ending the Mentoring Program Essential Mentoring Techniques: Mentoring Fundamentals First Time Manager: Challenges First Time Manager: Meeting Expectations First Time Manager: Understanding a Manager's Role Fundamentals of Globalization: Analyzing the Global Environment Fundamentals of Globalization: Managing in a Global Environment Fundamentals of Organizational Behavior for the Individual Fundamentals of Organizations â Groups Generating Creative and Innovative Ideas: Enhancing Your Creativity Generating Creative and Innovative Ideas: Maximizing Team Creativity Generating Creative and Innovative Ideas: Verifying and Building on Ideas Green Business: Implementing Sustainability Strategies Green Business: Planning Sustainability Strategies Introduction to Green Business and Sustainability Key Strategies for Managing Cross-functional Teams Leadership Essentials: Building Your Influence as a Leader Leadership Essentials: Communicating Vision Leadership Essentials: Creating Your Own Leadership Development Plan 4 Leadership Essentials: Leading Business Execution Leadership Essentials: Leading Change Leadership Essentials: Leading Innovation Leadership Essentials: Leading with Emotional Intelligence Leadership Essentials: Motivating Employees Management Essentials: Caring about Your Direct Reports Management Essentials: Confronting Difficult Employee Behavior Management Essentials: Delegating Management Essentials: Developing Your Direct Reports Management Essentials: Directing Others Management Essentials: Managing a Diverse Team Management Essentials: Treating Your Direct Reports Fairly Managing Attitudes during Difficult Times Managing Change: Building Positive Support for Change Managing Change: Dealing with Resistance to Change Managing Change: Sustaining Organizational Change Managing Change: Understanding Change Managing Internal Dynamics in a Cross-functional Team Managing Resources during Difficult Times Managing Workforce Generations: Introduction to Cross-generational Employees Managing Workforce Generations: Working with a Multigenerational Team Managing Workforce Generations: Working with the 21st-century Generation Mix Organizational Behavior: Dynamics of a Positive Organizational Culture Organizational Structure and Employee Behavior Preparing for Organizational Change Problem Solving: Determining and Building Your Strengths Problem Solving: Digging Deeper Problem Solving: The Fundamentals The Fundamentals of Globalization: Strategies for Globalization The Fundamentals of Globalization: The Global Context Thinking Like a CFO: Making Financial Decisions Thinking Like a CFO: Managing Risk Thinking Like a CFO: Mind-set and Financial Priorities Thinking Like a CFO: Preparing & Presenting a Business Case Understanding Organizational Change Understanding Organizational Power and Politics Using Strategic Thinking Skills Women in Leadership: Gaining Leadership Excellence Through Effective Communication Women in Leadership: Leading People in an Organization Women in Leadership: Overcoming Common Leadership Challenges

5 Office & Digital Technology Accessing Exchange Remotely and Using Forms in Adding Graphics to Presentations in PowerPoint 2007 Adding Images to Presentations in PowerPoint 2010 Adding Multimedia and Animations to Presentations in PowerPoint 2007 Adding Tables of Contents, Footnotes, Hyperlinks, and Bookmarks in Word 2010 Adding Visuals, Themes, and Styles to Excel 2010 Workbooks Adobe Acrobat 9: Fundamentals Adobe Acrobat 9.0 Pro: Level 1 Adobe Acrobat 9.0 Pro: Level 2 Adobe Acrobat 9.0: Pro Extended Advanced Customization in Excel 2007 Advanced Data Management in Excel 2007 Advanced Data Manipulation Features in Word 2007 Advanced Document Features in Word 2007 Advanced Document Navigation and Document Reviews in Word 2007 Advanced Features of Adobe Acrobat 8 Advanced Formatting in Excel 2007 Advanced Formatting in Word 2007 Analyzing Data in Excel 2007 Analyzing Data With What-If Analysis in Excel 2010 Applying Basic Data Formatting in Excel 2010 Automating Excel 2010 Tasks Using Macros Business Contact Manager with Outlook 2007 Collaborating and Sharing Presentations in PowerPoint 2010 Collaborative Features in Word 2007 Completing Searches, Printing Items, and Working with RSS Feeds in Outlook 2007 Configuring Rules, Alerts, and Junk Settings in Outlook 2007 Creating and Formatting Tables in Word 2010 Creating and Working with PDFs in Adobe Acrobat 8 Creating Custom Slide Shows in PowerPoint 2007 Creating Customized Publications with Publisher 2007 Customizing Outlook 2007 and Using the Journal Customizing and Managing Accounts Customizing the Behavior and Appearance of Word 2010 Customizing Visual Elements in Excel 2010 Customizing Windows 7 Data Files, Archiving, and Send/Receive Groups in Data Security, Archiving, and Working Offline in Outlook 2007 Distributing Presentations in PowerPoint 2007 Drawing and Inserting Graphics in Word 2010 Editing and Reviewing in Adobe Acrobat 8 Embedding Charts and Tables into Word 2010 Excel 2007 Charts, Pictures, Themes, and Styles Excel 2007 Formulas and Functions Exchanging Data with Excel 2007 Extending Publisher 2007 Beyond Publications Formatting and Managing in Outlook 2007 Formatting and Working with Text in Word 2010 Formatting and Configuring Message Options in Forms and Document Security in Adobe Acrobat 8 Forms, Fields, and Mail Merge in Word 2010 Getting Productive with Google Getting Started with Excel 2007 Getting Started with Excel 2010 Getting Started with Outlook 2007 Getting Started with Getting Started with PowerPoint 2007 Getting Started with PowerPoint 2010 Getting Started with SharePoint 2010 Getting Started with Windows 7 Getting Started with Word 2007 Getting Started with Word 2010 Google Apps for Businesses: Collaborating Using Google Groups Google Apps for Businesses: Collaborating Using Google Sites Google Apps for Businesses: Communicating Using Gmail Google Apps for Businesses: Communicating Using Gmail Chat and Google Talk Google Apps for Businesses: Getting Started with Google Apps Google Apps for Businesses: Managing Schedules Using Google Calendar Google Apps for Businesses: Working with Google Documents and Presentations Google Apps for Businesses: Working with Google Spreadsheets and Forms Google Apps for Businesses: Working with Google Video Google Chrome: Introduction Implementing Security with Inserting Basic Charts in Excel 2010 Instant, Text, and Unified Messaging in Outlook 2007 Internet Explorer 8: Advanced Features Internet Explorer 8: Basic Features Managing Attachments, Graphics, Signatures, and Autoreplies in 5

6 Office & Digital Technology Managing Conversations and Organizing in Managing with Rules, Automatic Replies, and Alerts in Managing Meetings and Customizing the Calendar in Managing SharePoint 2010 Pages and Components Managing SharePoint 2010 Sites, Lists, and Libraries Managing, Inspecting, and Recovering Word 2010 Documents Manipulating and Formatting Data and Worksheets in Excel 2007 Manipulating Tables in Word 2010 Microsoft Office 2007: Collaborating with Groove and Communicator Microsoft Office 2007: Sharing Information with OneNote 2007 Microsoft Office 2010: Managing Information with OneNote Microsoft Office 2010: Sharing Information with OneNote Microsoft SharePoint 2010: New Features for Power Users Microsoft Windows 7: First Look for End Users Moving and Getting Around in Excel 2010 Moving Around in Word 2010 Moving Data and Modifying Worksheets in Excel 2010 New Features for PowerPoint, Publisher, and Access in Office 2010 New Messaging and Collaboration Features in Office 2010 Office 2010 New Core Features Office 2010 Web Apps and New Features in Publisher and Mobile OneNote 2010: Collaborating and Working with Notes OneNote 2010: Creating Notes OneNote 2010: Getting Started with OneNote 2010 OneNote 2010: Integrating OneNote with Other Applications OneNote 2010: Organizing and Working with OneNote Organizing and Arranging Text in Word 2010 Organizing Data and Objects in Excel 2010 and Collaboration in Office 2010 Social Connector and Messaging PivotTable Filters, Calculations, and PowerPivot PivotTables and PivotCharts in Excel 2010 Printing, Help, and Automated Formatting in Word 2007 Protecting and Sharing Excel 2007 Workbooks Publisher 2010: Editing Content in a Publication Publisher 2010: Formatting Graphics in a Publication Publisher 2010: Formatting Text in a Publication Publisher 2010: Getting Started with Publisher 2010 Publisher 2010: Modifying the Layout and Structure of a Publication Publisher 2010: Preparing a Publication for Distribution QuickBooks 2010 for Windows: Advanced QuickBooks 2010 for Windows: Introduction Reviewing and Printing in Excel 2007 Reviewing and Protecting Content in Excel 2010 Reviewing Documents in Word 2010 Saving, Sending, and Printing Excel 2010 Workbooks Saving, Sharing, and Printing in Word 2010 Setting up and Securing Windows 7 SharePoint 2010 New Features for End Users SharePoint 2010 Security and Business Intelligence Structuring Word 2010 Documents Structuring, Editing, Saving, and Opening Documents in Word 2007 The New Office 2010 Interface, Word 2010, and Excel 2010 Using Advanced Slide Show Tools in PowerPoint 2010 Using Basic Formulas in Excel 2010 Using Basic Functions with Excel 2010 Using Conditional Formatting, Tables, and Sparklines in Excel 2010 Using Contacts, Tasks, Notes, and Customizing the Interface in Outlook 2007 Using Multimedia and Animations in PowerPoint 2010 Using SharePoint 2010 with Office 2010 Using Tables, Charts, and Graphics in Word 2007 Using the Calendar for Appointments, Events, and Meetings in Using the Calendar in Outlook 2007 Using the Tasks, Notes, and Journal Features in Using Themes, Backgrounds, Watermarks, and Quick Parts in Word 2010 Verifying Excel 2010 Data and Formulas Visually Enhancing PowerPoint 2010 Presentations Workbook Settings, Conditional Formatting, and Number Formats in Excel 2010 Working with Contacts in Working with Documents in Word 2007 Working with Files and Folders and Using Search and RSS Feeds in Working with SharePoint, Calendars, and Forms in Outlook 2007 Working with Text and Paragraphs in Word

7 Project & Task Management Accounting for Companies' Stock Transactions and Dividends Accounting Transactions and Books of Account Administrative Professionals: Common Administrative Support Tasks Analyzing Financial Statements for Non-financial Professionals Basic Accounting Principles and Framework Basic Business Math: Averages and Equations Basic Business Math: Charts and Graphs Basic Business Math: Percentages and Ratios Basic Business Math: Using Whole Numbers and Decimals Cash Flow Management Essentials for Non-financial Professionals Financial Statements for Non-financial Professionals Initiating and Planning a Project Managing a Project Organizational Budgeting Activities and the Master Budget Personal Productivity Improvement: Managing Tasks and Maximizing Productivity Personal Productivity Improvement: Managing Your Workspace Personal Productivity: Self-organization and Overcoming Procrastination Planning and Preparing an Operating Budget Preparing Operating Budgets and the Cash Budget Principles of Accounting and Finance for Non-financial Professionals Project Management Fundamentals The Accounting Cycle and Accrual Accounting The Accounting Equation and Financial Statements The Balance Sheet The Cash Flow Statement The Essentials of Budgeting for Non-financial Professionals The Income Statement The Time Value of Money and Investment Decisions for Non-financial Professionals Time Management: Analyzing Your Use of Time Time Management: Avoiding Time Stealers Time Management: Planning and Prioritizing Your Time Transitioning into a Project Management Role Trial Balance & Adjusting Entries Troubleshooting and Closing the Project Using Budgets for Management and Control On-Demand Webinars Career Development Ace Your Performance Review Get the Competitive Edge: Critical Business Etiquette No Risk. No Reward! Creating Breakthrough Performance and Opportunities Positive & Negative Attitudes: Can They Both Work Together? Setting the Stage: Take Your Career to the Next Level Success is an Inside Job What It Takes to Go Places Personally & Professionally The Energized Admin - Life in Balance YOU Inc. - Strategies to Grow Your Career Training Center courses count for valuable credits! Earn valuable credits toward ASAP s prestigious certificate program for Executive Assistants and Administrative Professionals. Learn more visit Interpersonal Communications Assertiveness for the Admin Professional Battling Bullies Business Writing Update Candid Conversations that Drive Results Communication Tools of Highly Effective Admins Dealing with Emotionally-Charged Situations at Work Emotional Intelligence: Maximize Your Awareness to Become More Effective Express Yourself and Be Heard! How to Communicate with Tact and Diplomacy How to Minimize Interruptions at Work Invisible Influence: Putting It into Practice Listen to Learn: The Art of Getting it Right The Art and Science of Communication that Builds Rapport and Influence (with Almost Anyone!) Thriving in a Virtual Workplace What Makes Us Tick? How Can We Click? Working Well Together 7 7

8 On-Demand Webinars Management Skills Critical Skills that Every Administrative Manager Needs Leading from Behind the Scenes The Language of Leadership: How to Influence Others to Drive Results The People Side of Management Office & Digital Technology 45 Tips: Working Easier and Better with Windows 7 and Office 2010 Adobe Acrobat Secrets Amazing Apps to Become More Productive and Faster! Become a Power User of Office 2013 Create Interactive Forms with Adobe Acrobat Demystifying Excel Formulas (all versions) Design Tricks Using Word Easy AND Awesome Presentations with Microsoft PowerPoint 2007 Excel Power Tools Excel: Sharing Workbooks Get Organized with Outlook How to Be the Boss of Outlook How to Create Useful and Attractive SharePoint Pages How'd They Do That? Magical Excel Formatting Making the Most of Sharepoint Document Management Manage! Control! Organize! with Intermediate OneNote Managing Projects: Apps and Aptitude for the Admin Pro Managing Twitter and Blogs for Your Organization Power Point 1: Building a Custom Presentation Power Point 2: Building a Compelling Presentation Power Search - Underused Google Features Power Tools that Work Across All Microsoft Office Programs POWER UP Your Microsoft Excel Formulas! The Fundamentals of OneNote Time-Saving Tips for Taming Monster Documents Time-Saving Tips to Speed up Your PowerPoint Production Windows 7 WORD Design Tools Project & Task Management Avoid Workload Avalanche: Smart Ways to Increase Productivity Bosses: Who Are These People Coordinate Hassle-free Travel Arrangements like a Pro How Can I Get Everything that I Need to Do Done? How to Get Your Work Done Quicker, Easier, Better How to Plan and Complete Projects on Deadline Key Steps to Successful Meeting and Event Planning Master Minute Taking Mastering the Art of Minute Taking Meetings and Events are Risky Business Productivity Strategies to Get More Done in Less Time with Less Stress Quick Strategies for Boosting Focus and Concentration The Art & Science of Creating Great Procedures Manuals The Assistant's Guide to Meeting Planning Technology and Online Resources Using Outlook Calendar to Manage Schedules, Appointments and Time Need help getting started in the ASAP Training Center? We d love to help! Call or Sam. She will help you select the best, most cost-effective training to match your needs. Call toll-free: ASAP (2727) Or 8

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