Business Etiquette. Business and Social Manners. Leadership and Development Training

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1 Business Etiquette Business and Social Manners Leadership and Development Training The institute experts have many years of experience in effective leadership and development training. We have worked with many companies to assist in finding solutions to resolve employee issues and concerns. The outcome is always fascinating and we increase productivity and effective communications. The institute tailors each service to meet the specific requirements of each customer. No two organizations are alike or face the same challenges. Our recommendations for training are based on interactive involvement with our customers. Our Series Includes: Leadership Development: Leader Interaction Workshop New Managers Workshop Leadership Skills Workshop Team Development Creating and Developing a Team Vision Team Member Skills Workshop Customized Team Building Conflict Prevention and Resolution Diversity Understanding Diversity Accepting Responsibility Dealing with Conflict

2 Understanding The Organization Problem Solving Promoting Team Interaction 2

3 ITS ALL ABOUT DEVELOPMENT Development Series Effective Presentations Personal Interaction and change New Leaders Workshop Time Management Workshop Executive Coaching Interpersonal Relationships Leadership Motivational Delegation Customer Relationship Business and Social Etiquette Communication Training Presentation Training Public Speaking Training Media Training On-camera Coaching Body Language Communication Research and Analysis 3

4 ITS ALL ABOUT PROTOCOL Getting Ahead Using Business Manners Feeling comfortable in the social setting while maintaining the business demeanor. How to manage the business reception and convention. Knowing the business protocol. Introduction to International Business Etiquette. Good to know especially if engaged in global markets. It's a relationship building process Introductions Business vs. Social Appropriate seating by rank or status Meeting protocol Office etiquette Remembering names and using them Thank you notes, personal notes, and stationery Name badges Business card exchange 4

5 ITS ALL ABOUT COMMUNICATION SKILLS Talking Your Way to the Top Covers how you speak and how what you say, is received by others. Voice quality, listening skills and how to deal with people who talk too much. We address inappropriate language in the workplace, in business social settings and how to deal with it. Extended session will include Public Speaking and Handling Business Meetings. Voice Quality Public Speaking Business Meetings Effective Listening Skills Communicating in an electronic world Telephone Cellular Phone Voice Mail and Internet 5

6 ITS ALL ABOUT IMAGE BUILDING Shaping Your Professional Career Provides detail on what businesses and individuals need to manage the impressions they make, what to do from the handshake to the boardroom. We address your appearance, from a formal to an informal environment, your speech and your body language. We train on effective listening and team playing. This is a very popular and well-received topic. Lots of interacting. First impression Professional attire and business casual Handshaking Eye contact Body language Grooming and personal hygiene 6

7 ITS ALL ABOUT INTERVIEWING SKILLS Confidence Building for the Job Preparing for the interview, from the resume to the meeting. Includes the most popular interview questions. What your behavior means to the employer. How to handle difficult questions? This is a very interactive session and includes some role-playing. Very popular, specific and wellreceived. Resume and Cover Letters Attire Interview types Confidence building Verbal and Non-Verbal Communication skills Preparing for the interview How to handle difficult interview questions What questions to ask the interviewee 7

8 ITS ALL ABOUT DINING ETIQUETTE The Business Lunch or Dinner An introductory presentation of the appropriate table manners, including the proper use of napkins, crystals, china and silverware and how they help when conducting business during lunch or dinner. Includes tips on surviving the business social function and duties of the host/hostess and guest in entertaining. Business savvy while you dine: Host/hostess duties and responsibilities of business entertaining The guest of honor Toasting Table talk conversation Body language/posture at the table The Silent Code of Service Table settings Continental Dining and American Dining Napkin etiquette China, crystal and silverware savvy 8

9 ITS ALL ABOUT INTERNATIONAL PROTOCOL The Benefits of International Protocol The way in which one accepts another's culture is based on respect and knowledge. Our seminar is designed to provide an awareness of etiquette and protocol when conducting business abroad as well as interacting with multiple cultures within the United States. Cultural Awareness and International Business Savvy Maneuvering the language barriers (translation, interpreter vs. speaking the language and other issues) International Image Communication styles Introductions Handshake customs Rank and Status Negotiation Strategy Business card savvy Travel tips 9

10 ITS ALL ABOUT Custom Seminars and Workshops Listed below are examples of our business Etiquette custom designed workshops. Our team of expert consultants is ready to fulfill your needs and design your workshop specifically for your environment. Networking the Room A one-hour seminar designed to teach the key elements to successful networking. Topics include: - Mastering the art of networking - Business card etiquette - How to properly meet, greet and introduce yourself and others - Playing the name memorization game - The do s and don ts of business and social conversation - The benefits of networking for your personal and professional life - How to successfully use the electronic tools to network - Effective Communication in Today s Global Economy A two-hour interactive seminar designed to provide a better understanding of What is Communication? This seminar will focus on forms of communication and how to improve two-way communication. Topics include: - How to effectively use your writing and speaking skills - How to send and receive information clearly and accurately - How to listen with understanding - The importance of feedback - Understanding the language that your body speak - Developing your interpersonal skills - Simplifying the roles of technology and telecommunication Writing with Confidence A two and a half hour workshop designed to enhance business and personal writing skills. Topics include: - Developing your professional and personal writing skills - Speaking it out and writing it out - Drafting, correcting, and finalizing the correspondence - communication - Understanding the basic grammar for writing letters, proposals and reports - Making a powerful statement in your opening and closing - Writing with clarity, depth, scope, precision and accuracy - How to eliminate time consuming revisions 10

11 - How to get results from your writing 11

12 Improving Your Speaking Ability A two-hour workshop designed to help build confidence and eliminate fear of speaking before an audience. Topics include: - Speaking with confidence - How to improve voice projection, voice tone and voice quality - Designing and developing speaking scripts - Listening as you speak while developing your presentation style - How to organize your thoughts quickly - How to make the best use of visual and media aids - Motivating and capturing your audience Business and Social Skills Development A three-hour workshop designed to address proper etiquette in business and social settings. Topics include: - Business and social dining - A dining tutorial - Foods and wines - Grooming and hygiene - Understanding decorum - Formal, business and casual dress - Escorting and seating - Mastering the business and social cocktail parties - The do s and don ts conversations Business Development Protocol A four-hour workshop designed to provide businesses and entrepreneurs with an understanding of Business Protocol. Topics include: - Business ethics - Decision-making - Defining and managing diversity - Gender guideline - Meeting protocol - International protocol - Professional Leadership - Business manners - Managing in different settings 12

13 Business Development Corporate: A four-hour workshop designed to provide small business entrepreneurs the tools needed for business startup. Topics include: - Business Startup - Financial System - Market and Network Relationships - Strategic Growth 13

14 ITS ALL ABOUT Custom Seminars and Workshops Personal Development KNOW THY SELF: PERSONAL INVENTORY AND SELF-ASSESSMENT (1 2 hour session) CATALOGING YOUR JOB RELATED ASSETS - Identify Your Interests, Values, and Accomplishments - Learn How Personality Shapes Your Choices - Discover How to Translate Life Experiences into Work Related Skills MAKING CAREER DECISIONS A CHOICE - Identifying your Career and Personal Objectives - Understanding Goal Setting in Your Personal Life - Developing a Plan to Exploit Your Strengths / Strengthen Your Weaknesses - Making the Right Choice - Your Personal Makeover - Mental Attitude Assessment - Personal Assessment - The First Impression - Image Building - Identifying your career - Goal Setting TALKING YOUR WAY TO THE TOP: EFFECTIVE COMMUNICATIONS (2 2 hour sessions) Discovering Your Presentation Style (2 hours) - Discuss the Significance of Voice Quality and Learn Ways for Using Your Voice Effectively - Attributes of Successful Presentations - Dealing with Difficult People in Public Presentations and Meetings - Making Even Tones While Controlling Your Volume - Clarity, Diction and Grammar 14

15 Effective One on One Communications (2 hours) - Attributes of Successful Written and Verbal Communications - The Significance of Eye Contact - Media Training - How to Use , Telephone, and Written Communications Effectively - Understanding company s policies - Secrets of Spam - Passwords - Lies and indiscretions Effective One on One Communications Continues - Telephone Etiquette (Voice Technique and Common Sense Do s and Don ts) - Cell phone etiquette - Conference Calls - Speaker phones - Faxes CAREER DEVELOPMENT SHAPING YOUR PROFESSIONAL FUTURE: GETTING THE JOB YOU DESERVE (3 2 hour sessions) RESUME WORKSHOP (2 HOURS) - Expressing Your Qualifications and Strength - Maintaining the Professional Image - Tailoring Your Resume to a Specific Job - Pitfalls in Resume Writing INTERVIEW WORKSHOP (2 HOURS) - Responding to Specific and Open Ended Questions - The Winning Interview - Using Professional Etiquette WORK OFFERS/ACCEPTANCE WORKSHOP (2 HOURS) - Salary Negotiation - Benefits - Location - Flexibility 15

16 BUSINESS PROTOCOL AND SOCIAL GRACES MASTERING THE SOCIAL GRACES IN A BUSINESS SETTING (2 2 hour sessions) Mastering the Social Graces I (2 hours) The Importance of Introductions - What to say and how to say it - The secret of handshakes and business cards - Keys to successful small talk - Initiating Conversations; Carrying Out Conversations; Making Relevant Conversation - Being Socially Self-Confident Cocktail Party Etiquette - Finger food etiquette - Buffet and Servers - The Cocktail Drink - Appropriate Small Talk Mastering the Social Graces II (2 hours) Business and Social Dining - Table Setting (Napkin, Crystal, China, Silver, etc.) - Appropriate Tipping and Wait Service - Table Conversation; Do s and Don ts - Seating Arrangement - Toasting USING TECHNOLOGY AS AN EFFECTIVE BUSINESS TOOL (1 2 hour sessions run concurrently) Power Point and EXCEL Workshop (2 hours) Power Point - Understanding the Simple Steps to Creating a Master Piece - Making Your Creative Presentation Tell the Story - Learning Shortcuts to Meet Timely Deadlines EXCEL - Keeping it Simple; Learning Shortcut Command Keys - Setting Up Business Spreadsheets - Problem Solving Exercise 16

17 ISSUES AND ANSWERS / SPLIT SESSION (2 2 hour sessions run concurrently) The workshop will consist of a facilitated forum to allow men and women to separately discuss questions on issues and ideas presented in the previous sessions. The focus of these workshops will be to solicit input from participants on their experiences and to explore ways to address challenges they face in their daily lives. Men s Issues Workshop (2 hours) Women s Issues Workshop (2 hours) GENERAL AUDIENCE TOPICS DRESSING FOR SUCCESS: CREATING YOUR PROFESSIONAL IMAGE (1 hour) YOU RE DIFFERENT: DEALING WITH CULTURAL DIVERSITY IN DAILY LIFE (1 hour) OPTIONS: LEADERSHIP & TEAM DEVELOPMENT TOPICS (1 hour each) I - QUALITIES OF EFFECTIVE LEADERSHIP: WHAT KIND OF LEADER ARE YOU? - Learn to Identify the Key Attributes of an Effective Leader - Understand the Types of Leaders and Their Leadership Styles - Discuss Examples of Contemporary Leaders and What Makes Them Different II - MAKING A DIFFERENCE: THE ROLE OF LEADERS AND LEADERSHIP POWER - Earning and Deserving Respect - Using, and Not Abusing, Leadership Power - Accepting Responsibility for Decisions and Actions - Examples of Contemporary Leaders and Why They Make a Difference III - MANAGING STRESS IN A CHANGING WORLD IV - FINDING COMMON GROUND: CONFLICT RESOLUTION IN TODAY S SOCIETY 17

18 The institute provides consulting and training in the following manner: Group Workshops Corporate Training Lectures Interactive Seminars Private Tutorials Individual Coaching 18

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