ITIL Foundation. Learn about process improvements, benefits, and challenges of ITIL, and get your ITIL Foundation certification.

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1 ITIL Foundation Learn about process improvements, benefits, and challenges of ITIL, and get your ITIL Foundation certification. In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses. ITIL covers five core disciplines: Service Strategy Service Design Service Transition Service Operation Continual Service Improvement These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs. This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. The one-hour ITIL Foundation exam will be offered on the last day of class at 3:30 PM. More than 18,000 students have taken our ITIL Foundation training. We're so confident you'll pass the ITIL Foundation exam, we guarantee your success or your money back. Visit for details. What You'll Learn Key concepts of ITIL Important principles for improving IT operations Vital processes and functions Practical guidance for applying ITIL to everyday IT situations How to align with business, control costs, and improve IT service quality Strategies to balance IT resources Who Needs to Attend Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions. Prerequisites

2 Familiarity with IT terminology and IT-related work experience are recommended. Follow-On Courses ITIL Service Lifecycle: Service Transition ITIL Service Lifecycle: Service Operation ITIL Service Capability: Service Offerings and Agreements ITIL Service Capability: Release, Control, and Validation ITIL Service Capability: Operational Support and Analysis An Overview of Agile Project Management Certification Programs and Certificate Tracks This course is part of the following programs or tracks: ITIL Certifications Why Global Knowledge? Emphasis on Practicing, Not Preaching Our courses maximize learning through intensive, hands-on exercises. Our experiential design puts theory into practice and dramatically improves your learning experience, professional development, and retention. It is the difference between memorizing facts and building competency. We use more challenging scenarios and offer greater detail and practice of each concept than traditional courses, so you will return to work more knowledgeable and with greater expertise. Free Templates with Every Course Creating templates to support your methodology is expensive and time consuming. We make it easy for you to adopt best practices quickly and easily by including our CD of 110 templates with this course. You can easily customize the templates for use throughout your organization. Flexible Courses That Fit Your Needs Building our courses with individual lesson objects allows us to easily customize a solution that meets the needs of your organization. From editing standard course curriculum to creating a custom course that complements the best practices of your organization, we have the experience and expertise to deliver exactly what you need. Customization for Organizations Using our SOLVE methodology (Surround, Originate, Launch, Validate, Evolve), we can assess your organization's unique learning needs and goals, design and implement a tailored solution, and provide continuous program improvements. We also offer curriculum-planning services to help maximize the return on your organization's training investment. Course Outline 1. Service Management Defined IT services and what they really do How IT services deliver value to customers Value and importance of IT service management 2. ITIL Introduction

3 Good practices Ease ITIL adoption ITIL qualification scheme, bodies, and certifications 3. Service Strategy Design, develop, and implement service management Service management as a strategic asset Setting objectives and expectations Identify and select prioritization opportunities 4. Service Design Design and develop services Develop processes Design principles and methods Convert strategy into services 5. Service Transition Develop and improve capabilities Improved methods for transitioning new and changed services into operation Manage the complexity related to changes Prevent undesired results while enabling innovation 6. Service Operation Effectively and efficiently deliver support services Ensure value to customer and service provider Maintain stability while allowing for change Organize to improve IT support to customers 7. Continual Service Improvement Create and maintain value for customers Importance of better design, introduction, and operation of services Improving service quality, business continuity, and IT efficiency Link improvement efforts to strategy, design, and transition 8. Exam-Taking Tips Important techniques to help you pass your exam 9. Exam Review 10. Exam Classroom Course Code: 2975 $2295 USD 3 Day Course GSA Eligible 18 PMI PDUs

4 Other Delivery Methods Virtual Classroom On-Site Self-Paced Global Knowledge is recognized by PMI as a Global REP.

5 ITIL Foundation Classroom Dates and Locations May 6-8, May 6-8, May 6-8, Washington, DC Columbia, MD Chicago (Schaumburg), IL Chicago (Downtown), IL Boston, MA Atlanta, GA May 13-15, San Jose, CA May 13-15, Morristown, NJ May 13-15, Dallas, TX May 13-15, Long Island, NY May 20-22, Indianapolis, IN May 20-22, Dulles, VA May 20-22, Austin, TX May 29-31, Washington, DC May 29-31, Minneapolis, MN May 29-31, Houston, TX Jun 3-5, Jun 3-5, Phoenix, AZ New York, NY Jun 10-12, Raleigh, NC Jun 10-12, Ft. Lauderdale, FL Jun 10-12, Denver, CO Jun 17-19, Washington, DC Jun 17-19, Portland, OR Jun 17-19, Chicago (Schaumburg), IL Jun 24-26, Tampa, FL Jun 24-26, San Francisco, CA Jun 24-26, Los Angeles, CA Jul 8-10, Jul 8-10, Morristown, NJ Orlando, FL San Jose, CA Jul 29-31, Jul 29-31, Jul 29-31, Dallas, TX Atlanta, GA Washington, DC Sacramento, CA Columbus, OH Edison, NJ Columbia, MD Chicago (Schaumburg), IL Seattle, WA Philadelphia, PA New York, NY Aug 12-14, Boston, MA Chicago (Downtown), IL Aug 12-14, Washington, DC Aug 12-14, Houston, TX Aug 19-21, St. Louis, MO Aug 19-21, Raleigh, NC Aug 26-28, Las Vegas, NV Aug 26-28, Dulles, VA Aug 26-28, Denver, CO Sep 9-11, Sep 9-11, Los Angeles, CA Dallas, TX Sep 16-18, Washington, DC Sep 16-18, San Jose, CA Sep 16-18, Morristown, NJ Sep 16-18, Chicago (Schaumburg), IL Sep 23-25, Columbia, MD Sep 23-25, Atlanta, GA Date created: 4/25/ 8:04:05 AM Copyright Global Knowledge Training LLC All rights reserved COURSES ( )

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