Northeast Iowa Community College Business and Community Solutions. Executive Administrative Professionals Certificate

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1 Northeast Iowa Community College Business and Community Solutions Executive Administrative Professionals Certificate

2 This Executive Administrative Professional Certificate Administrative professionals are often the heart and soul of successful organizations, serving as internal communicators, organizers and facilitators, while functioning as the voice and face of the business to its external customers. The continuing education and professional development necessary to achieve executive certification often leads to higher wages and increased promotion opportunity for certified executive administrative professionals compared to their uncertified peers. The focus of the training is on technology, supervision, business and project management, and addresses business communication and writing, customer service, professionalism and work ethic, as well as training on advanced levels of the Microsoft Office 2013 Suite, including Excel, Word and PowerPoint. Previous training in keyboarding, word processing applications, and other secretarial topics may be beneficial. Who Should Attend Individuals who have been in the Administrative field who have experience but would like something to show for it. Secretaries, administrative assistants, office managers, office coordinators, office supervisors and more - ranging from entry-level positions to executive assistant positions to managerial positions. Previous courses in keyboarding, word processing applications and other secretarial topics may be beneficial. Duration This certificate will begin August 25, 2015 and ends November 17, 2015 for a total of 50 hours. Price This certificate includes all of the trainings listed within for the amount of $ Where is the Training? All Classes will be held at: Northeast Iowa Community College Town Clock Business Center 680 Main Street Dubuque, IA Page 1

3 Customer Service: Remember Me, The Customer? Don t forget to consider the customer while offering service. Easy, right? Then why do we all have examples of poor customer service to share? Put the customer back into customer service with ten back-to-the-basic rules to work by. You ll enjoy the perspective of the presenter, a professional speaker and trainer who has owned serviceoriented businesses, taught college classes, worked as a server in restaurants and bars, sold mattresses, sacked groceries and managed public swimming pools. With experience like that, the presenter will surely offer opportunities for you to learn strategies for the customer service issues you face in your world. Date: Tuesday, August 25 Time: 1 3 p.m. Trainer: Lisa Schaefer Tips for Balancing A Busy Workload Feel like you re always short of time? The reality is that we won't get more time in our days no matter how hard we try, so we d better learn to use what we have as effectively as possible. Planning, prioritizing and productivity are critical skills necessary for accomplishing more in the time we do have, and discussion and activities in this class will focus on strategies you can apply immediately. Regardless of whether you have attended other training on this topic or not, it s an investment in your continuous improvement to learn new concepts and refresh the skills you already possess. We can help you make a difference in your day! Date: Tuesday, September 1, 2015 Time: 1 3 p.m. Trainer: Celina Peerman Business Write it Right! Are your messages effective? Do they get the results that you want? Are you aware of how to contribute to your organization's success via ? During this half-day workshop, you will discover best practices for composing and writing, using this primary mode of communication, making it easier for your readers to read, understand, and respond to your messages. Date: Wednesday, September 16 Time: 9:30 10:30 a.m. Trainer: James Brimeyer Business Writing I & II Strong writers make successful professionals. Using humorous, practical examples and practice exercises, this seminar offers business writers interesting, advanced ideas that will enhance the quality of written communication in business letters, reports, memos, and s. The seminar includes strategies for composing clear, concise, persuasive writing along with valuable lessons on editing the grammar, usage, and mechanics of formal written English. Each participant will also receive a copy of Brimeyer s book, Taming the Writing Tiger: A Handbook for Business Writers. Participants Will: Polish writing and speaking skills to enhance one's reputation as a valuable employee, and advance the reputation of the company Convey a more professional, business-like image in all business writing and speaking. Develop creative strategies to mine the brain for productive ideas. Organize ideas into smooth, flowing, productive business documents. Compose persuasive, powerful, convincing business documents. Create clear, concise, correct, interesting, and readable sentences and paragraphs. Enhance writing using a lively, action-packed style and professional voice. Support ideas by editing correctly for proper grammar, usage, punctuation, and spelling. Page 2

4 Date: Tuesday, September 29, 2015 Time: 8:00 a.m. 4:00 p.m. Trainer: James Brimeyer Computer Essentials Microsoft Office Level 2 This class builds on the elementary concepts taught in Level 1, and introduces beginners to the Microsoft Office 2013 suite. This group of software includes Word, Excel, PowerPoint and Access, which are commonly used in both home and business settings. Students will practice creating documents, resumes, budget spreadsheets, databases and slide presentations in a step-by-step, hands-on learning environment. A textbook is included in the cost of the class. Date: Tuesday/Thursday, October 13, 15, , 27, 29 and November 3 & (Must attend all Sessions) Time: 6 8 p.m. Trainer: Julia Holdridge Microsoft Excel 2013 Fast-Paced Level 2 This intermediate-level class introduces more features of Microsoft Excel 2013, building on Level 1. Students will learn to create large worksheets and workbooks, tables, outlines and templates. They will also practice inserting clip art, pictures, SmartArt and digital signatures. An illustrated textbook is included in the cost of the class. Date: Thursday, November 5, 2015 Time: 9 a.m. 4 p.m. Microsoft Word 2013 Fast-Paced - Level 2 This intermediate level class requires previous experience with the basics of Microsoft Word Students will learn more complex skills that include creating newsletter columns, using WordArt and clip art, and choosing document themes and styles. The class also covers formatting and editing tools for academic writing, picture editing, and the mail merge function. An illustrated textbook is included in the cost of the class. Date: Tuesday, November 10, 2015 Time: 9 a.m. 4 p.m. Dress Etiquette: Aiming for Professionalism Regardless of ability, work ethic, sense of responsibility and productivity, people are most judged in the workplace for the physical image they present to others. The good news is that your appearance is one element of your personal brand that is within your control. This class will offer some basic rules to define business professional attire vs. business casual attire, and when or where each is appropriate or expected. We ll help you understand the benefits of presenting yourself professionally and the consequences of not making this a priority. So, join us for tips that will enhance your professional credibility and, ultimately, boost your personal confidence, too. Date: Friday, November 13, 2015 Time: 8 11 a.m. Trainer: Jim Onsager & Jessica Rose Page 3

5 Microsoft PowerPoint 2013 Fast-Paced - Level 2 This intermediate level class requires previous experience with Microsoft Office software and successful completion of the PowerPoint 2013 Level 1 class is strongly advised. Topics covered include choosing themes and building slide masters, adding multimedia and audio, inserting and customizing tables and creating hyperlinks. Creating speaker notes, printing presentations and enhancing presentation navigation are all addressed as well. An illustrated textbook is included in the cost of the class. Date: Tuesday, November 17, 2015 Time: 9:00 a.m. 4:00 p.m. Page 4

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