AudioCodes Academy. Course Catalog First Edition

Transcription

1 AudioCodes Academy Course Catalog 2015 First Edition

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3 Table of Contents Introduction... 5 Technical Training Courses Offered... 5 AudioCodes Training Centers... 6 On-site Training Requirements... 6 AudioCodes Career Certifications Levels... 7 AudioCodes Training Courses... 8 Enterprise Gateways - Essentials and Configuration... 8 Mediant 3000 SIP Gateway with Web Interface and EMS Element Management System (EMS) Remote Online Training Session Experience Manager (SEM) Remote Online Training AudioCodes Solutions in Microsoft Lync Server 2013 Environment - Essentials & Configuration 15 AudioCodes Solutions in Microsoft Lync Server 2013 Environment Advanced Solutions in Microsoft Lync Server 2013 Environment OILT Session Border Controllers - Essentials & Configuration Session Border Controllers - Essentials & Configuration Session Border Controllers - Advanced Alcatel-Lucent OpenTouch Session Border Controller AudioCodes One Box 365 Installation and Support Remote Online Training Page 3

4 Notice This document describes AudioCodes' Technical Training Courses for AudioCodes products. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee the accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. Updates to this document and other documents can be viewed by registered customers at Copyright 2015 AudioCodes Ltd. All rights reserved. This document is subject to change without notice. Document #: LTRT Date Published: July Trademarks AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNOM and One Box 365 are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice. Contact Information AudioCodes Training and Knowledge Services can be contacted at the following: AudioCodes Technical Training Public Web site - AudioCodes Technical Training group - training@audiocodes.com Page 4

5 Introduction AudioCodes' Academy is responsible for technical training targeted at service personnel who provide support for AudioCodes products. This technical training covers the following areas: Installation and configuration of AudioCodes equipment Operation and maintenance of AudioCodes equipment Basic interoperability and support services In-depth analysis of operational and diagnostics capabilities Troubleshooting and support of AudioCodes equipment Technical Training Courses Offered AudioCodes offers the following generic technical training courses: TR-GW-SIP: Enterprise Gateways - Essentials and Configuration TR-GW-M3K: Mediant 3000 SIP Gateway with Web Interface and EMS TR-EMS: Element Management System (EMS) TR-SEM: Session Experience Manager (SEM) Remote Online Training TR-LYNC-BSC: AudioCodes Solutions in Microsoft Lync Server 2013 Environment - Essentials & Configuration TR-LYNC-ADV: AudioCodes Solutions in Microsoft Lync Server 2013 Environment - Advanced TR-LYNC-ONL-BSC: Solutions in Microsoft Lync Server 2013 Environment - OILT TR-SBC-BSC: Session Border Controllers - Essentials & Configuration TR-SBC-ADV: Session Border Controllers - Advanced TR-SBC-ALE: Alcatel-Lucent OpenTouch Session Border Controller TR-OB-ONL-BSC: AudioCodes One Box 365 Installation and Support Remote Online Training TR-SEM: Session Experience Manager (SEM) In addition to generic technical training courses, AudioCodes offers customized training courses on request. For more information, contact AudioCodes Training and Knowledge Services. Page 5

6 AudioCodes Training Centers AudioCodes offers a full range of international training courses at its Training Centers in six different locations worldwide: EMEA: AudioCodes Headquarters, Airport City, Israel North America: AudioCodes Research Triangle Park (Raleigh), North Carolina, USA South America: AudioCodes Argentina Office, Buenos Aires, Argentina APAC: AudioCodes Singapore Office, Singapore EMEA: AudioCodes Germany & AudioCodes UK These Training Centers are equipped with all the AudioCodes products necessary for conducting professional training courses. All types of courses are available at the centers. Note that AudioCodes can also provide training courses on customer premises on request, provided that the site meets training course requirements (see the following section On-site Training Requirements). Pre-scheduled training sessions are available at specific AudioCodes offices worldwide. On-demand sessions can be arranged, depending on the number of trainees and location, as well as available equipment. On-site Training Requirements The following requirements are necessary for AudioCodes on-site training: The training room should be in a classroom-style layout with a PC projection facility and a screen in the front of the class. Each attendee should be able to see the screen easily. There should be access for training kit equipment (mounted on wheels) to be rolled into the classroom. The training room should be large enough to host 11 people. The training room should have four PCs/laptops with the following installed: Windows XP SP3 (32 Bits) or higher. (For Lync courses, Windows 7 is required). Firefox Acrobat COM/USB Serial Port Microphone & Speaker Page 6

7 AudioCodes Career Certifications Levels Certification Description Prerequisites ACA AudioCodes Certified Associate Basic level certification required for the installation and maintenance of AudioCodes' CPE, Access Media Gateways and SBCs in different customer scenarios Successful completion of one of the following courses: AudioCodes Enterprise Gateways - Essentials & Configuration AudioCodes Mediant 3000 with Web interface and EMS AudioCodes Solutions in Microsoft Lync Server 2013 Environment - Essentials & Configuration AudioCodes Session Border Controllers (SBCs) - Essentials & Configuration ALE Course in AudioCodes Session Border Controllers (SBCs) AudioCodes One Box 365 Installation and Support Remote Online Training ACP AudioCodes Certified Professional Advanced level certification required for the installation, maintenance and advanced troubleshooting of all AudioCodes networking products in advanced customer scenarios ACA Certification 6 months of field experience as ACA Successful completion of one of the following courses: AudioCodes Solutions in Microsoft Lync Server 2013 Environment Advanced AudioCodes Session Border Controllers (SBC) - Advanced Note that certificates are valid for two years. Page 7

8 AudioCodes Training Courses Enterprise Gateways - Essentials and Configuration Course Name TR-GW-SIP Enterprise Gateways - Essentials and Configuration Description Products Student Profile Duration Certification General Objectives Prerequisites Hands-on, technical instruction covering installation, configuration, maintenance, troubleshooting and administration of AudioCodes CPE gateways (MediaPack-1xx, Mediant 500, Mediant 800, Mediant 1000 and Mediant 2000). MediaPack-1xx, Mediant 500, Mediant 800, Mediant 1000 and Mediant 2000 Tier 1, 2 and 3 support, Sales Engineers, Trainers, Technical Writers, Developers, and other technical staff supporting AudioCodes gateways. 4 days This course includes an ACA (AudioCodes Certificate Associate) certification exam. Students are expected to be active participants in the learning process. Emphasis is placed on diagnostic tools and troubleshooting strategies to help students become self-sufficient in the use and support of AudioCodes analog and digital gateway products. On completion of the course, students will be able to: Install and configure AudioCodes CPE equipment using various management methods Operate and maintain AudioCodes CPE equipment for functions such as performing backups, updating versions, changing configuration. Identify and isolate relevant configuration parameters for a variety of services, including SIP proxy, fax, modems and DTMF transport and dialing Identify and isolate relevant configuration parameters for a variety of services, including SIP proxy, DTMF transport and dialing Provision digital trunks Describe and demonstrate AudioCodes gateway functionality with regard to call processing and routing for Tel-to-IP and IP-to-Tel call scenarios Collect diagnostic and troubleshooting logs Working knowledge of IP Networking Course Outline Telephony, VoIP, and SIP Fundamentals MediaPack-11x Overview Introduction to the Web Interface Introduction to Diagnostic Tools: Syslog Gateway Initialization and Installation Coder Selection and Dialing Options Hunt Groups and Trunk Groups FXO Operation Page 8

9 Course Name TR-GW-SIP Enterprise Gateways - Essentials and Configuration Analog Call Termination IP and Telephony Profiles SIP Routing SIP Proxy and Registration Mediant 500/800 Overview Mediant 1000 Overview Mediant 2000 Overview Mediant 2000 Hardware Installation Software Upgrade Keys Digital Gateway Configuration Stand Alone Survivability (SAS) Number Manipulation Tables Dual Tone Multi-Frequency (DTMF) Diagnostic Tools: Debug Recording Diagnostic Tools: Network Monitoring Lab Activities AudioCodes Gateway Installation Basic Debugging and FXS Line to Line Calls FXO Setup, Configuration, and Use Alternative Routing Working with SIP Proxy Digital Gateway Configuration and Use Stand Alone Survivability Local to Remote Call Routing and Manipulation Debug Recording Page 9

10 Mediant 3000 SIP Gateway with Web Interface and EMS Course Name TR-GW-M3K Mediant 3000 SIP Gateway with Web Interface and EMS Course Hands-on technical instruction covering installation, configuration, maintenance, troubleshooting and administration of the AudioCodes Mediant 3000 gateways for TP-6310 and TP-8410 configurations. Products Mediant 3000 Student Profile Duration Certification General Objectives Prerequisites Tier 1, 2 and 3 support, Sales Engineers, Trainers, Technical Writers, Developers, and other technical staff who support the Mediant days The course includes an ACA (AudioCodes Certificate Associate) certification exam. Students are expected to be active participants in the learning process. Emphasis is placed on diagnostic tools and troubleshooting strategies to help students become self-sufficient in the use and support of AudioCodes products. On completion of the course, students will be able to: Install and configure AudioCodes' Mediant 3000 using EMS Operate and maintain AudioCodes' Mediant 3000 using EMS Describe and demonstrate AudioCodes' Mediant 3000 functionality with regard to call processing and routing for Tel-to-IP and IP-to-Tel call scenarios Collect diagnostic and troubleshooting logs using EMS Analyze diagnostic logs and traces to solve real-world problems Working knowledge of IP Networking Course Outline Telephony, VoIP, and SIP Fundamentals Mediant 3000 Hardware Overview Mediant 3000 Hardware Installation Mediant 3000 Initial HA & Networking Configuration Introduction to the Web Interface Introduction to the Element Management System (EMS) Mediant 3000 Software Overview and Installation Mediant 3000 Software Upgrades Introduction to the Command Shell Basic Diagnostic Tools: Syslog EMS Alarms and Provisioning NFAS Configurations TP-6310/8410 PSTN Configuration SIP Trunk Group Settings SIP Routing Mediant 3000 VLAN Settings Page 10

11 Course Name TR-GW-M3K Mediant 3000 SIP Gateway with Web Interface and EMS SIP Proxy and Registration DTMF Configuration Manipulation Tables Coders and Dialing Faxes and Modems Stand Alone Survivability Diagnostic Tools - Debug Recording Diagnostic Tools - Network Monitoring Mediant 3000 High Availability (HA) Lab Activities Mediant 3000 Gateway Installation Mediant 3000 Software Upgrade PSTN Link Provisioning Debug Trunk-to-Trunk Calls Debug Recording Page 11

12 Element Management System (EMS) Remote Online Training Course Name Course Products Student Profile Duration Certification General Objectives Prerequisites TR-EMS Element Management System (EMS) Online technical learning module covering EMS FCAPS (Fault, Configuration, Accounting, Performance, Security) capabilities. EMS Tier 1, 2 and 3 support, Sales Engineers, Trainers, Technical Writers, Developers, and other technical staff who support AudioCodes equipment 1 day Record of Participation Students are expected to be active participants in the learning process. Emphasis is placed on diagnostic tools and troubleshooting strategies to help students become self-sufficient in the use and support of AudioCodes products. On completion of the course, students will be able to: Perform gateway configuration and maintenance actions using the EMS Define new EMS users Work with alarms Generate customized real-time and history performance monitoring graphs. Working knowledge of IP Networking Course Outline EMS Overview SNMP Overview FCAPS in EMS Fault Management Alarm Handling Alarm Correlation Alarm Forwarding Filtering and Filter Management Log Management Threshold-based Reporting Configuration Management Monitoring status Provisioning Maintenance Actions Software Upgrade Performance Management Performance Monitoring Data Collection and Correlation Security Authentication Page 12

13 Course Name TR-EMS Element Management System (EMS) System Access Control Auto Detection and NAT Traversal High Availability Hands-on Session Page 13

14 Session Experience Manager (SEM) Remote Online Training Course Name TR-SEM Session Experience Manager (SEM) Course Products Student Profile Duration Certification General Objectives Prerequisites Online technical learning module covering the basics of voice quality measurement and the key capabilities of the SEM for monitoring and analyzing voice quality. SEM Tier 1, 2 and 3 support, Sales Engineers, Trainers, Technical Writers, Developers, and other technical staff who support AudioCodes equipment 1 day Record of Participation Students are expected to be active participants in the learning process. Emphasis is placed on the capabilities of the SEM in terms of monitoring and analyzing the collected information as a way of diagnosing and troubleshooting a VoIP network. On completion of this course, students will be able to: Understand AudioCodes SEM solution for real-time management of VoIP traffic Know SEM features and abilities Be able to configure enterprise network in the SEM Be able to navigate in the SEM and find required information Working knowledge of IP networking Course Outline Voice Quality Measurement Introducing AudioCodes QoE solution SEM key capabilities SEM navigation concept SEM license key Configuring the SEM solution Debugging and reporting a problem On-line demo using navigation screens Page 14

15 AudioCodes Solutions in Microsoft Lync Server 2013 Environment - Essentials & Configuration TR-LYNC-BSC Course Name AudioCodes Solutions in Microsoft Lync Server 2013 Environment - Essentials & Configuration Course Products Student Profile Duration Certification General Objectives Hands-on technical instruction covering installation, configuration, maintenance, troubleshooting and administration of AudioCodes equipment in a Lync 2013 environment. Microsoft Unified Communications Networks, MediaPack-11x, Mediant 800, Mediant 1000, Mediant 2000, Mediant 2600, Mediant 3000 and Mediant 4000 Systems Engineers, Network Architects, Consultants, and Integrators who are responsible for the planning, design, implementation and management of Microsoft Unified Communications networks. 4 days The course includes an ACA (AudioCodes Certificate Associate) certification exam. Students are expected to be active participants in the learning process. Emphasis is placed on diagnostic tools and troubleshooting strategies to help students become self-sufficient in their use and support of AudioCodes products in a Lync environment. On completion of the course, students will be able to: Install and configure AudioCodes equipment using various management tools Demonstrate and understand the operation, maintenance and monitoring tools of AudioCodes equipment Troubleshoot and debug AudioCodes equipment Demonstrate familiarity with Lync 2013 related voice configuration aspects Integrate AudioCodes Mediant Gateways and Mediant SBC series in UC environments that require integrated voice components Deploy and configure the Survivable Branch Appliance (SBA) Understand the advantages of connecting SIP Trunks using Mediant SBCs Understand AudioCodes solutions for various customer voice scenarios Understand how to avoid VoIP security risks resulting from familiarity with them Understand AudioCodes migration capabilities for Microsoft Lync deployments Understand the requirements and features of an SBC Configure a Lync SIP Trunk using a Mediant SBC Integrate AudioCodes Lync compatible IP phones in the overall topology Page 15

16 TR-LYNC-BSC Course Name AudioCodes Solutions in Microsoft Lync Server 2013 Environment - Essentials & Configuration Prerequisites Demonstrate familiarity with AudioCodes' complementary solutions for Microsoft Lync environment Students are expected to have an applicable professional background with a minimum of one year of practical experience with: PSTN protocols and knowledge of analog and digital telephony systems VoIP and SIP network architecture Understanding of SIP control protocol signaling stack Knowledge of IP networking Course Outline AudioCodes Solutions - Brief Overview AudioCodes Gateways Introduction Analog VoIP Gateway Mediant family Maintenance and Management Tools Configuration Basics Debugging Tools Lync System Overview Lync 2013 Topology Voice Features Analog Devices in Lync Environment SBA Behavior in Normal and Failover Modes SBA Hardware Platforms Open System Network - OSN Single Board Computer - SBC Emergency Management Services - EMS SBA Installation and Configuration Topology Builder configuration SBA step-by-step configuration SBA management tools SBA Upgrade and Recovery RecoveryUtil.ini File Parameters Installation Process Monitoring Enhanced Gateway Configuration Central-site Enhanced Media Gateway configuration Branch-site SBA Enhanced Media Gateway configuration AudioCodes SBC Overview SBC Application Layers SBC Application Features SBC Hardware Platforms AudioCodes SBC Essentials Description Signaling Routing Domain - SRD SIP Interface Media Realm SIP Dialog Initiation Process description IP-to-IP Routing Page 16

17 TR-LYNC-BSC Course Name AudioCodes Solutions in Microsoft Lync Server 2013 Environment - Essentials & Configuration SIP Message Manipulations SBC Media handling SBC Security Brief Overview Network security features o Topology hiding o Firewall SBC security features o Advanced SIP firewall filtering rules (Classification rules) o Advanced Call Admission Control (CAC) to enforce limits o SIP protection filter methods o Signaling Security TLS o Media security SRTP o Block unregistered users Management security features o HTTPS o SSH o SNMP SIP Trunking Basic Configuration AudioCodes Lync Compatible IP Phone AudioCodes Lync compatible IP Phone portfolio Login process Troubleshooting Advanced Routing and Migration Integrating Lync and Exchange Servers Call Forking feature Active Directory-based call routing ENUM-based call routing Least Cost Routing (LCR) AudioCodes Complementary Solutions for Lync AudioCodes' Element Management System (EMS) Session Experience Manager (SEM) Resilient Branch Appliance (RBA) E-911 service in Microsoft environment Music on Hold Fax solutions Auto-Attendant for Branch SIP Phone Support (SPS) and MobilityPLUS Microsoft System Center Operations Manager (SCOM) AudioCodes SmartTAP application Lab Activities MP-11x and Mediant 1000 Configuration Setup SBA Installation and Configuration Enhanced Gateway Configuration to Connect Lync to PSTN SIP Trunking Configuration in Lync Environments Page 17

18 AudioCodes Solutions in Microsoft Lync Server 2013 Environment Advanced TR-LYNC-ADV Course Name AudioCodes Solutions in Microsoft Lync Server 2013 Environment Advanced Course Products Student Profile Duration Certification General Objectives Hands-on technical instruction covering advanced configuration, maintenance, troubleshooting and administration of AudioCodes equipment in a Lync 2013 environment. Microsoft Unified Communications Networks, MediaPack-11x, Mediant 800, Mediant 1000, Mediant 2000, Mediant 2600, Mediant 3000 and Mediant 4000 Systems Engineers, Network Architects, Consultants, and Integrators responsible for the planning, design, implementation and management of Microsoft Unified Communications networks. 4 days The course includes an ACP (AudioCodes Certificate Professional) certification exam. Students are expected to be active participants in the learning process. Emphasis is placed on diagnostic tools and troubleshooting strategies to help students become self-sufficient in their use and support of AudioCodes products in a Lync environment. On completion of the course, students will be able to: Understand Lync Server 2013 topology Know where AudioCodes devices are located in Office 365 s Lync and Exchange networks Demonstrate familiarity with Microsoft tools for Lync management Understand AudioCodes' solution for Microsoft Lync Deeply understand AudioCodes' SBC application for SIP normalization, media handling, message manipulation and survivability Configure AudioCodes' SBC for Microsoft Lync Understand SBC security risks and know how to prevent them Understand AudioCodes SBC devices' capability and how to deploy them in the VoIP network Prerequisites Students are expected to have successfully completed the course TR-LYN-BSC AudioCodes Solutions in Microsoft Lync Server 2013 Environment - Essentials & Configuration. Course Outline AudioCodes Introduction Lync Enterprise Voice Features Lync Server 2013 topology and voice features overview Analog devices in a Lync 2013 environment SBA in a Lync 2013 environment Lync management tools o Topology Builder o Lync Control Panel o Lync Logging Page 18

19 TR-LYNC-ADV Course Name AudioCodes Solutions in Microsoft Lync Server 2013 Environment Advanced AudioCodes location in Office 365 s Lync and Exchange networks SBC Overview SBC functions AudioCodes SBC product portfolio SBC devices capacity AudioCodes SBC Application Description Signaling Routing Domain (SRD) SIP Interface Media Realm SIP dialog initiation process description IP-to-IP routing SIP message manipulations SBC media handling LDAP and ENUM Call Routing Active Directory-based call routing application ENUM-based call routing application Advanced SBC Terminations SBC termination rules Required terminations for Lync integration SBC Configuration for Lync Configuration parameters for SIP Trunking Advanced SBC Media Handling SBC media handling concept Media handling security features Advanced transcoding Advanced SBC Message Manipulation Reasons for message manipulation Message manipulation operation Regular Expressions (regex) based message manipulation Advanced SBC Survivability Survivability concept High Availability (HA) Advanced SBC Security Enterprise security threats AudioCodes SBC security capabilities SBC Enhanced Capabilities DSP channels SBC with and without transcoding User registration PSTN PSTN fallback Hardware Lab Activities Connect Lync to ITSP Advanced SBC configuration for connecting Lync to ITSP Page 19

20 TR-LYNC-ADV Course Name AudioCodes Solutions in Microsoft Lync Server 2013 Environment Advanced Planning and Designing AudioCodes products in a Lync environment Page 20

21 Solutions in Microsoft Lync Server 2013 Environment OILT TR-LYNC-ONL-BSC Course Name Solutions in Microsoft Lync Server 2013 Environment OILT Course Products Student Profile Duration Certification General Objectives AudioCodes' Online Instructor-Led Training (OILT) courses are offered to customers and partners who want to train their affiliates on AudioCodes solutions for Microsoft Lync while saving on travel cost. It is a remote e-learning environment that includes interactive live theory lectures with an AudioCodes trainer, as well as hands-on instructor-guided lab practice using a direct connection to AudioCodes' training lab equipment. Note: This course is NOT intended as a replacement for the Solutions in Microsoft Lync Server 2013 Environment course. This online course requires additional completion of training to achieve ACA level. Mediant 1000B, SBA This online training course is intended for System Engineers, Network Architects, Consultants and Integrators responsible for planning, designing, implementing and managing Microsoft Unified Communications networks. 5 half days Record of Participation On completion of the course, students will be able to: Configure AudioCodes equipment Understand the operating, maintenance and monitoring tools of AudioCodes equipment Perform basic troubleshooting on AudioCodes equipment Configure the Survivable Branch Appliance (SBA) application Configure Mediant Enhanced Gateways Prerequisites Working knowledge of IP Networking. AudioCodes offers a self-learning module in a Web-Based Training (WBT) form, to be taken before this online course, covering the following subjects: Introduction to Telephony VoIP and Introduction to Telephony SIP Fundamentals Self-test: Check your Learning Page 21

22 TR-LYNC-ONL-BSC Course Name Solutions in Microsoft Lync Server 2013 Environment OILT Course Outline Learning Unit 1 - SIP & VoIP Fundamentals. Self-learning unit. Learning Unit 2 - AudioCodes Media Gateways Introduction Analog VoIP Gateway Mediant Family Maintenance and Management Tools Configuration Basics Debugging Tools Learning Unit 3 - Lync System Overview & SBA Configuration Lync 2013 Topology Voice Features Analog Devices in Lync Environment SBA Behavior in Normal and Failover Modes SBA Hardware Platforms Learning Unit 4 - Enhanced Gateway Configuration Learning Unit 5 - Advanced Complementary Solutions for Lync Integrating Lync and Exchange Servers Call Forking feature Active Directory-based call routing ENUM-based call routing Least Cost Routing (LCR) AudioCodes' Element Management System (EMS) Session Experience Manager (SEM) Resilient Branch Appliance (RBA) E-911 service in Microsoft environment Music on Hold Fax solutions Auto-Attendant for Branch SIP Phone Support (SPS) and MobilityPLUS Microsoft System Center Operations Manager (SCOM) AudioCodes SmartTAP application Lab Activities FXS and PSTN PRI Interface Configuration SBA Configuration Enhanced Gateway Configuration Page 22

23 Session Border Controllers - Essentials & Configuration Course Name TR-SBC-BSC Session Border Controllers - Essentials & Configuration Course Products Student Profile Duration Certification General Objectives Prerequisites AudioCodes training for Session Border Controller (SBC) course designed to provide engineers with experience in configuring, maintaining, and troubleshooting AudioCodes devices configured as an SBC. Mediant 500/800/1000/2600/3000/4000/9000/Software SBC Engineers with experience in configuring, maintaining, and troubleshooting AudioCodes devices as an SBC 4 days The course includes an ACA (AudioCodes Certificate Associated) certification exam. Students are expected to be active participants in the learning process. Emphasis is placed on diagnostic tools and troubleshooting strategies to help students become self-sufficient in the use and support of AudioCodes SBC products. On completion of the course, students will be able to: Identify the AudioCodes products that support the Session Border Controller (SBC) features Identify the functions of the SBC Describe how the SBC handles SIP messages Understand the reasons for message manipulation Understand the survivability concept List SBC security features Configure SBC message manipulation rules Configure the parameters required by the SBC Configure the SBC for SIP trunking Configure AudioCodes Gateways for PSTN fallback needs Students are expected to have an applicable professional background with a minimum of one year of practical experience with: PSTN protocols and knowledge of analog and digital telephony systems VoIP and SIP network architecture Understanding of SIP control protocol signaling stacks IP networking Page 23

24 Course Name TR-SBC-BSC Session Border Controllers - Essentials & Configuration Course Outline AudioCodes Presentation HMI Introduction Basic configuration Management and maintenance options Web Interface Debugging tools Documentation AudioCodes SBC Platforms Pure SBC Portfolio o Mediant 2600/4000/9000 Hybrid SBC Portfolio o Mediant 500/8xx/1000/3000 Integrated SBC and MSBR o Mediant 500/8xx/1000 Software SBC SBC Description SBC definition SBC functions SBC topologies and deployment Logical and physical connections SBC features NAT traversal Transcoding Topology hiding VoIP firewall SIP routing SIP normalization Survivability SBC Basic Terminology Signaling Routing Domain (SRD) SIP Interface Media Realm IP Groups Proxy Sets SIP dialog initiation process description IP-to-IP routing SBC Configuration Parameters and tables General parameters settings Table assignments Configuration example SBC Media Handling Media capabilities Media security Media handling modes Transcoding Extended and Allowed coders process Media handling example Page 24

25 Course Name Lab Activities: (Based on Mediant 1000B) TR-SBC-BSC Session Border Controllers - Essentials & Configuration SBC Message Manipulation Reasons for SIP message manipulation Message manipulation configuration Message Manipulation Set Message manipulation rules IP-to-IP number manipulation SBC Security Brief Overview Security needs Network security feature o Topology hiding o Firewall SBC security feature o SIP firewall filtering rules (classification rules) o Call Admission Control (CAC) to enforce limits o SIP protection filter methods o Signaling security TLS o Media security SRTP o Block unregistered users Management security feature o HTTPS o SSH o SNMP SBC Survivability Concepts Configuration AudioCodes Gateways Introduction VoIP gateways Configuration basics IP-to-IP concept Inbound and outbound routing IP-to-IP SIP trunking scenario configuration example SBC High Availability Concepts Configuration SBC Routing SBC Transcoding Header Manipulation SBC Survivability and PSTN Fallback Page 25

26 Session Border Controllers - Advanced Course Name Course Products Student Profile Duration Certification General Objectives Prerequisites TR-SBC-ADV Session Border Controllers - Advanced Hands-on technical instruction covering advanced configuration, maintenance, troubleshooting and administration of AudioCodes Session Border Controllers (SBCs). Mediant 500/800/1000/2600/3000/4000/9000/Software SBC Systems Engineers, Network Architects, Consultants, and Integrators responsible for the planning, design, implementation and management of Session Border Controllers in their networks. 4 days The course includes an ACP (AudioCodes Certificate Professional) certification exam. Students are expected to be active participants in the learning process. Emphasis is placed on diagnostic tools and troubleshooting strategies to help students become self-sufficient in their use and support of AudioCodes SBCs. On completion of the course, students will be able to: Identify the AudioCodes products that support the Session Border Controller (SBC) features Understand the functions of the SBC Deeply understand AudioCodes' SBC application for SIP normalization, media handling, message manipulation and survivability Configure AudioCodes SBC for SIP Trunks Understand the SBC security risks and know how to prevent them Understand AudioCodes SBC devices' capability and how to deploy them in the VoIP network Students are expected to have successfully completed AudioCodes' course TR-SBC-BSC Session Border Controllers - Essentials & Configuration. Course Outline AudioCodes Introduction SBC Overview SBC functions AudioCodes SBC product portfolio SBC devices capacity AudioCodes SBC Application Description Signaling Routing Domain (SRD) SIP Interface Media Realm SIP dialog initiation process description IP-to-IP routing SIP message manipulations SBC media handling Far End Users handling Page 26

27 Course Name TR-SBC-ADV Session Border Controllers - Advanced Advanced routing capabilities LDAP call routing application ENUM-based call routing application LCR (Least Cost Routing) Dial Plan Call Routing SBC Configuration Configuration parameters for SIP Trunking Advanced SBC Terminations SBC termination rules IP Profile Handling of SIP session, Early Media, REFER, 3xx and other messages Example of terminations for IP-PBX integration Advanced SBC Media Handling SBC media handling concept Media handling security features Advanced transcoding Advanced SBC Message Manipulation Reasons for message manipulation Message manipulation operation Regular Expressions (regex) based message manipulation Advanced SBC Security Enterprise security threats AudioCodes SBC security capabilities Classification table CAC Message Policies IDS SBC Enhanced Capabilities DSP channels SBC with and without transcoding User registration PSTN PSTN fallback Hardware Lab Activities Advanced IP PBX to ITSP Connection - SBC configuration with LDAP routing Advanced IP PBX to ITSP Connection SBC configuration with termination capabilities and different coders Advanced IP PBX to ITSP Connection Message Manipulation based on Regex and regular rules Advanced IP PBX to ITSP Connection SBC Security Planning and Designing AudioCodes in ITSP Environment Page 27

28 Alcatel-Lucent OpenTouch Session Border Controller Course Name TR-SBC-ALE Alcatel-Lucent OpenTouch Session Border Controller Course Products Student Profile Duration Certification General Objectives Prerequisites AudioCodes training for Alcatel-Lucent OpenTouch Session Border Controller (SBC) course designed to provide engineers with experience in configuring, maintaining, and troubleshooting the device configured as an SBC. Alcatel-Lucent OpenTouch Session Border Controller Engineers with experience in configuring, maintaining, and troubleshooting Alcatel-Lucent OpenTouch Session Border Controller 3 days The course includes an ACA (AudioCodes Certificate Associate) certification exam. Students are expected to be active participants in the learning process. Emphasis is placed on diagnostic tools and troubleshooting strategies to help students become self-sufficient in the use and support of Alcatel- Lucent OpenTouch Session Border Controller product. On completion of the course, students will be able to: Manage and configure AudioCodes equipment using the Graphical User Interface (GUI) Understand the operating, maintenance and monitoring tools of the Alcatel-Lucent OpenTouch SBC equipment Troubleshoot and debug Alcatel-Lucent OpenTouch SBC Identify the functions of the SBC Describe how the SBC handles SIP messages Understand the reasons for message manipulation Understand the survivability concept List SBC security features Configure SBC message manipulation rules Configure the parameters required by the SBC Configure the SBC for IP-to-IP Routing Students are expected to have an applicable professional background with a minimum of one year of practical experience with: PSTN protocols and knowledge of analog and digital telephony systems VoIP and SIP network architecture Understanding of SIP control protocol signaling stacks IP networking Page 28

29 Course Name TR-SBC-ALE Course Outline SBC Overview Alcatel-Lucent OpenTouch Session Border Controller Alcatel-Lucent OpenTouch SBC Application Description: Describe the main features of SBC application SBC SIP message handles and call routing SBC Installation and Configuration: Explain the steps needed to install and configure SBC routing SBC Media Handling: List the various ways that the SBC can handle media Message Manipulation: Describe the reasons for Message Manipulation Demonstrate how to configure SBC Message Manipulation rules Survivability: Describe the survivability concept Demonstrate how to configure the SBC for survivability support Security: Describe SBC security capabilities Lab Activities Alcatel-Lucent OpenTouch SBC Installation SBC Routing: Configure SBC for basic VoIP routing using the SBC application Configure IP PBX to ITSP routing using SBC Header Manipulation: Configure several SBC Header Manipulation rules Page 29

30 AudioCodes One Box 365 Installation and Support Remote Online Training TR-OB-ONL-BSC Course Name AudioCodes One Box 365 Installation and Support Remote Online Training Course Description: Products One Box 365 Student Profile Duration Certification General Objectives Prerequisites Administering One Box 365 is an online introductory session that demonstrates how to enable Enterprise forest users for the One Box 365 Lync solution, using the One Box 365 Management Suite. Systems Engineers and Site Administrators responsible for the administration and implementation of the Microsoft Unified Communications network. 4 half-days The course includes an ACA (AudioCodes Certificate Associated) certification exam The Administering One Box 365 for Lync online session demonstrates the use of the One Box 365 management suite to Lync-enable enterprise forest users. On completion of the course, students will be able to: Demonstrate and understand the One Box 365 management suite for day-by-day operation Join a One Box 365 solution to an enterprise environment Add, remove or modify One Box 365 Lync users and configure them for basic telephony features Perform Basic Troubleshooting Students are expected to have an applicable professional background and actual experience with: Knowledge of telephony Knowledge of IP networking Understanding of Windows Active Directory environments Actual experience in deploying and debugging Lync Enterprise Voice Course Outline AudioCodes Profile AudioCodes One Box 365 Introduction Domain Controller Lync Servers Certificate Authority (CA) Reverse Proxy Hyper-V Manager Hardware Platforms One Box 365 Standard Edition One Box 365 Pro Edition One Box 365 Enterprise Edition Deployment Wizard & Installation Process Site preparation requirements to deploy One Box 365 (including Firewall settings, Certificates, DNS server settings, Reverse Proxy, Page 30

31 TR-OB-ONL-BSC Course Name AudioCodes One Box 365 Installation and Support Remote Online Training etc.) One Box 365 SysAdmin Management GUI Manage One Box 365 servers Create local users Import individual enterprise forest users Import enterprise forest users in bulk Automatic user management Advanced features Integrate with Enterprise Environment Setting up and provisioning One Box 365 (including Configuring DNS, Setting up an Active Directory forest trust) Lync Enterprise Voice Configuration Topology Builder Lync Control Panel Lync Logging Data Replication with the Enterprise Domain Automatic sync rules Troubleshooting Monitoring and Debugging of the One Box 365 Lync environment Deployment Scenarios Typical deployment/network topologies where One Box 365 can be deployed (standalone on-premises, Office 365, etc.) Lync IP Phone Edition Support DHCP options Edge Server & Federation Edge Server brief Federation configuration Office 365 Connector Office 365 management GUI One Box 365 connector management for Office 365 Unified Messaging Connector Exchange Server brief One Box 365 connector management for Exchange server Report Server & Advance Troubleshooting Troubleshooting by using Microsoft Report Server Advance troubleshooting tip Security Brief Overview Enterprise security threats AudioCodes SBC security capabilities Lab Activities One Box 365 installation wizard One Box 365 integration in an enterprise environment Setup Edge server and configure Federations Connect One Box 365 to Exchange server Page 31

32 Course Catalog International Headquarters AudioCodes Inc. 1 Hayarden Street, 27 World s Fair Drive, Airport City Somerset, NJ Lod , Israel Tel: Tel: Fax: Fax: Contact us: Website: Document #: LTRT-45508