Organisational Unit/ Department

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1 The Salvation Army Australia Southern Territory POSITION DESCRIPTION Position Title Community Support Worker Employee Name Date Division/ Entity/Location Melbourne Central Division Organisational Unit/ Department BrunswickSalvos Community Centre THE SALVATION ARMY INTERNATIONAL MISSION STATEMENT The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination. AUSTRALIA SOUTHERN TERRITORY S MISSION AND VALUES Mission The mission of The Salvation Army Australia Southern Territory is: Transforming lives: working for personal renewal through Jesus Christ, that touches and integrates the whole person Caring for people: engaging with others in need, without discrimination Making Disciples: patterning lives on Jesus Reforming Society: acting on the structures of society to restore justice Values The values of The Salvation Army Australia Southern Territory are: Human dignity: respecting the sanctity of human life as being made in the image of God. We affirm the worth and capacity of all people. Justice: acting with integrity and fairness, without discrimination, and being an advocate for the disadvantaged; managing all resources responsibly as stewards. We promote healthy and whole relationships, and good society. Hope: sharing the gospel of Jesus as a gracious invitation to wholeness. We work for reconciliation, healing and transformation for all people and creation. Compassion: engaging with others in the Spirit of Jesus. We feel compelled to stand with and do something about another s suffering. Community: owning our common humanity as we engage with people, working and journeying together, for mutual capacity building. We build community and meet with God in our encounter with others. All employees in non-ministry positions in The Salvation Army are expected to work in accordance with the Australia Southern Territory s mission and values and comply with Official Minutes, policies and

2 Position reports to BrunswickSalvos Senior Manager Reportable Positions NIL Position Purpose To contribute to the smooth day to day operation of BrunswickSalvos Community Centre. Qualifications Award (if applicable) To promote and support positive lifestyle change for participants in the drop-in centre. To provide case management support to participants nominated by management. A minimum qualification Certificate IV in a relevant discipline and/ or significant experience. Social, Community, Home Care & Disability Services Industry Award 2010 Classification Resource Management NIL Total staff management (EFT) NIL Prerequisites Social and Community Services Employee level 5 Current C Class Drivers Licence; Current Working With Children Check; Current National Police Clearance. 2

3 Personal Competencies Required Willingness to work in accordance with The Salvation Army s mission and values, and comply with Official Minutes, policies and Ability to work independently and as a team player. Ability to exercise a level of judgement and initiative. Ability to maintain good ethical standards, code of behaviour and appropriate dress standards. Ability to interact with groups of people and individuals, often unknown. Ability to show calmness & resilience in difficult situations by applying suitable conflict resolution techniques. Job Competencies Required High level of ability to work effectively with a diverse range of people including personal and professional groups and those with behaviours affected by mental health concerns, and alcohol and other drug addictions. Good verbal and written communication skills. Knowledge of and ability to implement good case management processes. Computer literacy Ability to enter and maintain statistical, case notes & other information based data Knowledge of and ability to apply OH&S standards in the workplace. 3

4 Key Result Areas Key Activities Standard Measures Foster a culture that reflects the mission and values of The Salvation Army Contribute to operation of drop-in centre. Model organisational values within the workplace and at all times when representing the service/ The Salvation Army. Through direct service provision, key Salvation Army relationships and referral provide service which responds holistically to client presenting and non-presenting needs (body, mind, spirit). Respond positively and supportively to people to provide a welcoming, empathetic and supportive environment. As rostered, contribute to the day-to-day operation of the drop in centre performing duties including but not limited to: o opening of centre; o closing of centre; o ad-hoc on-site recreation activities as appropriate; o preparation and distribution of meals. o assist in maintaining centre cleanliness. Plan and facilitate specified group activities which may be onsite or offsite activities. Foster appropriate professional relationships with centre participants which promote engagement and independence. Provide small scale interventions including but not limited to information provision, mediation, referral and advocacy in response to client presenting and non-presenting needs. Organisational values are modelled. Through direct service provision, key Salvation Army relationships and referral, client presenting and nonpresenting needs (body, mind, spirit) are responded to holistically. Staff, clients and other professional contacts are responded to in a professional, positive and supportive manner. Day-to-day drop-in centre duties are performed as rostered. Weekly group activities provided, planning and advertising of the program completed in advance. Appropriate professional relationships are fostered with centre participants which promote engagement and independence. Any non-work engagement with centre participants is disclosed/ discussed with service management. Small scale interventions are provided in response to participant presenting and non-presenting needs. Small scale interventions are documented/ recorded according to centre policies and 4

5 Key Result Areas Key Activities Standard Measures Promote and support positive lifestyle change Respond to challenging situations and critical incidents in a calm manner according to Salvation Army and service policies and Follow and contribute to behaviour management and support systems for identified service participants. Promote and support positive lifestyle change including but not limited to the spheres of physical health, mental health, sexual health, spiritual health, offending behaviour and alcohol, tobacco and other drug (ATOD) use/ misuse. Promote and support positive lifestyle change considering differing strategies for each level of stages of change cycle. Collect, display and distribute information resources within service including but not limited to posters, service and informational pamphlets and audio-visual/ films. Challenging situations and critical incidents are responded to in a calm manner according to Salvation Army and service policies and Challenging situations and critical incidents are documented according to Salvation Army and service policies and Engage with participants with behaviour management and support plans consistent with those plans. Contribute to the development and continual improvement of participant s behaviour management and support plans. Attend multi-service case co-ordination sessions as appropriate to ensure consistency of behaviour management and support. Positive lifestyle change is promoted and supported. Promotion of positive lifestyle change is responsive to the various levels within stages of change cycle. Promotion of positive lifestyle change includes harm reduction measures. Information resources are collected, displayed and distributed as appropriate to participant need. Information resources are appropriate to participant languages spoken and literacy levels. 5

6 Key Result Areas Key Activities Standard Measures Provide case management to identified participants Engage in effective communication at all levels. Arrange and facilitate information sessions by appropriate Salvation Army and external services in the promotion of positive lifestyle change. As appropriate refer participants to service case management. As appropriate provide formal and informal referrals to specialist services. Provide client centred case management according to Salvation Army and service models, policies, procedures and timeframes to participants identified by service management. Written & verbal communication is relevant and effective. Visits by appropriate services are arranged and facilitated to promote positive lifestyle change. Participants are referred to service case management as appropriate. Clients are provided with meaningful referrals to specialist services. Referrals are of an acceptable standard to recipient agencies. Any and all case management provided is according to Salvation Army and service models, policies and Documentation reflects and confirms case management provided is according to Salvation Army and service models, policies and Participants are engaged throughout case management process. Case management interventions are delivered according to agreed timeframes. Clients are provided with meaningful referrals in response to presenting and/ or non-presenting issues. Referrals are of an acceptable standard to recipient agencies. Mediation and advocacy provided as required. Written communication is prompt, accurate & comprehensible. Reports are accurate and appropriately documented. Verbal communication is polite and supportive. 6

7 Key Result Areas Key Activities Standard Measures Attend and participate in staff meetings. Staff meetings are attended and participated in. Participate in promotion of the service including but not limited to service visits, short talks and preparation of materials for distribution. Participated in service promotion as required. Service Development and Continuous Quality Improvement Participate in ongoing service review. Participation in ongoing service review. In consultation with management promote and facilitate participant engagement in ongoing service review. Participant engagement in ongoing service review is promoted and facilitated. Data management and reporting Comply with Salvation Army and service policies & Demonstrate computer competencies. Work Health and Safety/ Risk Management In consultation with management implement continuous quality improvement of service. Ensure documentation including but not limited to client data capture, client assistances provided, client assistances declined and case notes are completed, stored and used in accordance with best practice principles and service obligations. Develop knowledge of and apply Salvation Army and service policies and Work with programs such as SAMIS, Lotus Notes/ inotes and Microsoft Office. Apply Salvation Army and service Work Health and Safety / Risk Management policies and Strategies for ongoing service improvement identified in consultation with management and implemented according to agreed timeframes. Service and client data is accurate and objective. Service and client data is stored according to privacy principles. Salvation Army and service policies & procedures are applied in the workplace. Computer work is accurate, presentable and timely. Salvation Army and service Work Health and Safety/ Risk Management policies and procedures are applied. Record keeping reflects and confirms the implementation of Salvation Army and service policies and 7

8 Employee s Signature: Date: Print Name: Manager s Signature: Date: Print Name: 8