SCHADS Award Level 2 or 3 dependent on experience and qualifications. Estate 1, Building G, First Floor, 45 Assembly Drive, Dandenong South

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1 Position Classification Service Reports to Employment location Time fraction Duration Support Workers SCHADS Award Level 2 or 3 dependent on experience and qualifications Team Leader Ermha 360 South East Estate 1, Building G, First Floor, 45 Assembly Drive, Dandenong South Part Time & Casual Roles up 38 hours per week Ongoing Ermha Ltd. Ermha is a community based, not-for-profit organisation delivering a range of innovative and responsive mental health and disability support services. Ermha employs staff from a variety of backgrounds to deliver services across Melbourne. Ermha has operational bases located in Clayton, Springvale, Dandenong and Geelong. Ermha has 30 years experience in the delivery of client-directed, strengths-based support, and everything we do is informed by a deep respect for the people who access our services. Ermha is an equal opportunity employer and offers a range of staff wellbeing initiatives. VISION- A future in which all people can access a world of opportunity to thrive in their community PURPOSE- Directly providing and advocating for innovative and responsive mental health and disability services of the highest quality Position Overview Specialist Support Packages delivered by the Ermha 360 South East Program are devised and delivered to people who experience extreme isolation and/or marginalized within the community. Clients will usually be living with a dual disability. They will often have a history of homelessness, addiction, social dysfunction, aggressive and/or inappropriate behaviors, and an extensive background of forensic interventions, that seriously impairs their ability to: Obtain or maintain secure accommodation of an adequate standard Gain access to specialist services Gain access to mainstream or specialist general health and social support services Participate in community life due to challenging behavior, isolation and exclusion from both formal and informal supportive networks such as family and friends Maintain basic levels of self or home care 1 P a g e

2 Service Delivery Context: The people who will be targeted by this service will require intensive support packages tailored to: Promoting the capacity to maximize their control over their environment. Enable them to live optimally within a supportive community. Facilitate the development of supportive and responsive communities. Facilitate constructive links with the range of community services and resources. Key Tasks and Responsibilities Client Work Team Work To undertake and maintain a direct service caseload as determined by Program Management To offer professional support to targeted client/s within a case management framework including assessment and referral, establishment and implementation of community support, and input into the development and implementation of Individual Program Plans (IPP) To provide intensive support to promote the capacity of the client to maximize their control over the environment. Enable each client to live optimally within a supportive community. Facilitate constructive links with community services and resources. Contribute to the delivery of services which facilitate the development and/or rehabilitation of people and their connection into the community. Assist with practical living skills, including meal preparation and planning, laundry and personal hygiene and administer medication. Assist with the planning and implementation of a range of structured daily and weekly programs and activities to assist with connecting back into the community. Develop and maintain effective professional working relationships with people who may exhibit challenging and behavior traits, to help support and maintain positive change. Act as an advocate and mediator with other relevant services and professionals in regard to client needs. Completion of accurate and timely client case notes reflecting on client achievements, challenges, exceptions and actions. Attend regular client and staff meetings, program evaluations and reviews and contribute to the strategic planning process of the program. To ensure that all services are delivered in accordance with relevant legislation and Ermha s operational policies and procedures, along with accurate record keeping and data collection To be a participating and respectful member of the team contributing to a harmonious workplace environment 2 P a g e

3 Provide a team approach and co-operate closely with team members in order to ensure continuity of care and provision of a high quality service to consumers Actively participate in reflective practice through team meetings, decision making processes, service evaluation, planning and development activities, supervision and staff activities Follow and adhere to DHS incident reporting and quality of care guidelines and ensure that internal incident reports are completed and submitted to the relevant contacts within the stipulated time frames Assist the team to develop best practice, review and development of policies and project submissions To undertake additional duties during other staff absences OH&S policies and procedures Understand the importance of the Support Worker s role with regard to Ermha s OH&S policies and procedures, and OH&S hazard and incident reporting Maintain a clean and safe work environment complying with Ermha s OH&S policies and procedures. o Ensure that there are no obstructions blocking escape routes. o Report faulty or missing fire extinguishers. Ensure that safe working processes are undertaken at all times. Identify and report all hazards to your supervisor and/or OH&S Representative Authority and accountability Work outcomes will be collaboratively determined with, and be monitored by the Ermha 360 Team Leader. This position is accountable to the Ermha Board through the Chief Executive Officer and reports to the Ermha 360 Team Leader who will provide supervision on a fortnightly basis and as required Autonomy will be exercised within established guidelines. The person employed in this position will make decisions regarding daily operations within Ermha s established policies and procedures. Essential Criteria A tertiary qualification in Social Work, Psychology, Occupational Therapy, Community Development or other related field is considered desirable. Demonstrated experience in supporting people with multiple complex needs including psychiatric disability, homelessness, substance abuse, dual diagnosis, ABI, and financial disadvantages along with the ability to work with clients with challenging behaviors and being able to manage risk. 3 P a g e

4 An understanding of the Trauma Informed Care framework and experience in broad case management practices working from a recovery focused and person-centered approach. Demonstrated ability to build rapport and engage with clients at different stages on the change continuum. Demonstrated ability to develop strong collaborative relationships with community agencies including health, legal, income support, drug and alcohol, employment, recreation and government based service providers Demonstrated cultural sensitivity to a variety of cultures and commitment to the principles and practices of consumer empowerment Strong written and verbal communication skills, with a demonstrated capacity for accurate file notes, case management plans, data requirements and preparation of other relevant documents Intermediate skills, knowledge and experience in using the Microsoft Suite of software programs. An understanding of the Not for Profit community services sector would be an advantage. An awareness or understanding of mental health issues and social inclusion, or the aptitude to acquire the knowledge would be beneficial. Possession of a full driver s license is essential Other relevant information All positions at Ermha are subject to the successful completion of a six month qualifying period All ongoing positions undergo a documented annual performance review Appointments are subject to satisfactory National and International (where applicable) Police and Working with Children checks Successful applicants will be required to provide evidence of their right to work in Australia The position is established under the terms and conditions of the SCHADS Award- the successful applicant will be appointed at a level consistent with skills and experience within the relevant SCHADS level Why Work for Ermha? Ermha is a progressive not for profit organisation that has been providing support services to a broad range of clients since Over the past 3 years, Ermha has established itself as the major provider of support services to clients experiencing a dual disability in the Barwon Region. Along with offices in Dandenong, Springvale, Clayton and a social inclusion Café at Fountain Gate Shopping Centre and 2 opportunity shops in Noble Park, Ermha is continually growing. Ermha is currently accredited against Department of Human Services Standards, Quality Improvement Council Standards, and Home & Community Care Standards. 4 P a g e

5 Ermha is committed to further enhancing each employee s professional qualifications and skills by providing a comprehensive orientation for all new staff, a range of in house training and external training opportunities are provided, professional development plans, and regular supervision are provided to all staff. Ermha strives to provide an attractive and positive work environment for all staff and provides a range of employment conditions including individual training, paid study leave, paid ADO S where applicable, flexible work arrangements, health & wellbeing programs, and generous salary packaging to all staff. Required Information For Making An Application: Must include: Cover Letter with contact details Response to Key Selection Criteria Completed Application for Employment Form available from Resume/CV with copies of qualifications Three Contactable Referees Please address all applications to: Ms Donna Kealy Human Resources & Admin Assistant, Ermha Ltd. Estate 1, Building G, First Floor, 45 Assembly Drive, Dandenong South VIC 3175 Dandenong Vic 3175 Or 5 P a g e

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