Hosting and data centre services

Transcription

1 Hosting and data centre services

2 Who is Equiniti? Equiniti is a specialist provider of IT services, delivering bespoke solutions to over 2,200 clients in the public and private sectors. Our expertise is founded on providing real solutions to unique organisational challenges. Our team of highly skilled professionals has delivered numerous technology change programmes, helping organisations to transorm business processes and reduce costs. 46% We re the registrar for of FTSE 100 companies 27% We provide share plans for of FTSE 100 companies 27% We support of UK work-based pensions We service 38 million shareholder accounts 5% We deliver of all outsourced business process services in the UK G-Cloud iii We are a supplier on the framework

3 Equiniti in IT services IT software and systems are at the heart of the success of service delivery for most organisations. Whether our customers require the management of software, applications or infrastructure in the cloud or on-site, we can create a new solution or optimise existing systems to help it work more effectively.

4 We host over 2,000 virtual servers and 1,000 physical servers holding 350TB of data.

5 Our customers Equiniti is the partner of choice for organisations operating in a diverse range of sectors, helping to optimise their businesses by managing software, applications and IT infrastructure on site or in the cloud. Client: Key Forensic Services Key Forensic Services partnered with Equiniti to implement a fully managed infrastructure and hosting solution that was adaptable and scalable to deal with future growth. Expanding from a high growth start-up business to a multi-site operation, Key Forensic Services (KFS) required a scalable and secure infrastructure and hosting platform that would provide security and consistency as the organisation grew. Equiniti provided KFS with its own virtual private cloud and fully managed hosted solution, including: Management of back-ups Support and implementation of fail-safe business continuity and disaster recovery measures Secure solution ensuring fail-safe business growth Reduced costs virtual private cloud eliminates the need for local server equipment Adherence to security standards required to deliver external contracts Leading-edge disaster recovery facility to reduce risk Access to information available any time from any location Scalable

6 Client: Bunzl Bunzl, a leading international distribution company chose Equiniti for its infrastructure and hosting service provision. Bunzl had previously managed its infrastructure and hosting internally. However, having experienced significant growth, the organisation was outgrowing its IT infrastructure and server and physical space capacity causing problems with both storage and back-up. Equiniti provided Bunzl with a fully managed hosting solution, using state-of-the-art infrastructure to manage the organisation s existing applications including its Microsoft Office, Outlook and Exchange, file services and mobile devices. Delivered via Citrix, the solution allows users to connect remotely. Bunzl s applications are hosted in a combined environment, ensuring that all software updates are carried out quickly and efficiently in a central system, with no impact on Bunzl s local IT infrastructure. Improved performance Enhanced resilience and security Scalability in line with organisation growth Enhanced business continuity capability Resilient back-up strategy Client: MyCSP MyCSP, the government s first mutual joint venture (MJV), was established in 2012 to provide pension services to 1.5 million members of the Civil Service pension scheme across 250 employers, and sought a partner organisation to deliver all of its infrastructure and hosting requirements. MyCSP s staff are drawn from a number of disparate groups the DWP, HMRC, MoD and the Home Office which each delivered scheme administration independently of each other using different versions of a common system. The chosen supplier was tasked with implementing a scalable, highly secure IT environment, providing a consistent IT experience across the new organisation. MyCSP selected the Equiniti solution, which encompassed all aspects of IT service provision, from server infrastructure through to desktop environments and telephony, including full technical and customer support, utilising leading edge technology. This resulted in a more efficient IT environment which is fully security accredited, high availability and flexible. Over 99% availability for all internal applications Highly virtualised environments, reducing the cost of further physical servers, and also generating savings on power, cooling and software licensing costs Improved service quality Improved staff experience who now have access to latest versions of productivity tools Flexibility equipped for rapid take-on of new business volumes

7 Client: Land & Property Services (LPS) Equiniti provides a full IT Managed Service for 600 users covering Server Hosting, DR, Printing, Application Development and Support including Agresso Finance System. Infrastructure is currently being upgraded to provide a private cloud supporting 700 users. Significant changes to the rating system had led LPS rate collection software to be outdated and inflexible. It required a modern solution that was adaptable and scalable to deal with such changes, but also integrated with the business functions across the organisation. LPS also required a managed service to provide a secure, flexible solution which could be accessed across its multiple sites. Equiniti implemented a customised, fully managed suite of Client: Scottish Social Services Council (SSSC) Equiniti partnered with SSSC to provide a fully managed, hosted Microsoft CRM solution. SSSC had a requirement to procure a registration and regulation system to replace its Online Social Care Register (OSCAR) system. The new system, hosted by Equiniti, will enable SSSC to continue to deliver registration and regulation services to the social services workforce effectively and efficiently. The Equiniti solution is based on Microsoft CRM and SharePoint provides a combination of database, complex case management, collaboration, business intelligence, document management and portal technologies. software and associated services to help LPS to rapidly respond to legislative changes. The service incorporated complex assessment and collection software, a sophisticated accounts package, workflow, business intelligence software, security administration, disaster recovery, and ongoing technical and application support. Scalable, flexible solution Secure Reduced costs - virtual private cloud eliminates the need for local server equipment Adherence to security standards Reduced risk with leading-edge disaster recovery facility Access to information from multiple sites It also incorporates full hosting and associated infrastructure delivered from our data centre. This service provision is supported by full disaster recovery and provides full contingency across data and systems. Access to the latest technology Cost efficiencies removes the need for big capital outlays on hardware and data centres Scalable and flexible Reduced risk with leading-edge disaster recovery facility

8 Client: A major international bank A major international bank partnered with Equiniti to provide a hosted proof of life solution for a major European government to help it improve the efficiency of the pension administration of its 411,000 overseas pensioners. As a result of the success of this project it chose Equiniti to provide a hosted digital and archive retrieval service for divested and closed book accounts for 7.4 million customers - saving the bank million over six years. A major international bank had been divesting and winding down a number of its non-core UK businesses as part of a global business review. However, it was mandated by law to maintain and provide limited services for a number of client accounts. It required a partner to deliver a hosted, low risk, low cost model that would provide data management and operational fulfilment services for a minimum of six years. Equiniti designed and built the solution and was responsible for all data mapping, planning and migration and the set-up of a digital and voice archive. As a hosted solution Equiniti provides communications management, disaster recovery and trial runs, back up, network penetration tests, vulnerability scans and management information. Acceleration of expansion a significantly increased number of users can be accommodated quickly and smoothly Cost efficiencies - removes the need for big capital outlays on hardware and data centres Access to the latest technology More secure, efficient and cost effective information sharing Faster, more efficient retrieval of online versions of documents Reduced risk with leading-edge disaster recovery facility

9 Our partners We work with global leaders to bring our customers the latest and best technology available: Our accreditations Equiniti holds the following accreditations relating to hosting and data centre services:

10 Contact us: t e [email protected] Equiniti Limited and Equiniti Financial Services Limited are part of the Equiniti group of companies and whose registered offices are Aspect House, Spencer Road, Lancing, West Sussex BN99 6DA. Telephone , if calling from outside the UK ring To ensure security for customers and staff and to help us maintain a quality service, telephone calls may be recorded or monitored. Company share registration, employee scheme and pension administration services are provided through Equiniti Limited, which is registered in England & Wales with No Investment and general insurance services are provided through Equiniti Financial Services Limited, which is registered in England and Wales with No and is authorised and regulated by the UK Financial Services Authority. Textel/Minicom: Calls to this number are charged at 8p per minute from a BT landline. Other telephony providers costs may vary. Telephone and Textel/Minicom lines are open Monday to Friday between 8.30am and 5.30pm. If dialling Textel/ Minicom from outside the UK call: Equiniti is a corporate member (No. 323) of the Plain English Campaign and is committed to clearer communication.