Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time.

Size: px
Start display at page:

Download "Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time."

Transcription

1 Service Solution Overview Online Backup per TB model Databarracks fully managed online backup solution uses the Asigra software to back up and protect both physical and virtual environments. Housed in our UK based, Tier 4 data centre, the fully managed service allows customers to benefit from a 24/7/365 support desk. We offer full technical support and we do not charge for installations, daily monitoring, restorations and carriage back to the end user. Our engineers are available 24/7/365 and clients are able to speak to them at any time. Where appropriate, an engineer will accompany the data back to the client and will remain on site to assist in the recovery process at no extra cost. Information assurance Impact Level (IL) Level of backup/restore and disaster recovery provided On-boarding process Off-boarding process Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time. IL1/2 The fully managed service uses agentless Asigra software. This makes setups straightforward. Databarracks will consult with the end user as to how best setup the service, for example a customer can choose to keep up to 999 generations of any one file so they can restore from a version as well from a point in time. From experience, Databarracks have a number of default settings for what level of backup to provide however, if certain data types, files, folder or servers need greater protection then specific rules can be easily configured. The management and support is on-going at no additional cost, so at any point a customer can request a change in settings. A Databarracks engineer will attend the customer site to install and configure the software inline with the customer requirements and collect the initial copy of data. The initial copy of data will be transported to the data centre and uploaded onto Databarracks cloud infrastructure. After data is uploaded, the on-going data transfer over the WAN can begin. If the customer requires data to be returned, or presented to another service provider it is written off at the data centre and couriered to customer or new service provider site. Data will be presented as is allowed by the Asigra software this either the most recent copy of the data or multiple generations. Following the migration of data back to the customer or to another service provider and the confirmation of the data integrity by the customer, the data is securely deleted in line with our ISO27001 certification.

2 Pricing Typically on the per GB pricing model, setups are free of charge to G-Cloud. Thereafter the costs are based on the amount of data stored in the Tier 4 data centre. Our costs are based on the compressed size and not the protected size. The difference between the two can vary substantially. In terms of the compressed size, this will also vary dependent on the type of data being stored. As a standard, we use 2:1. Our Solution employs two tiers of storage. In general, on a per GB basis the charges are as follows Tier One: Live data at 750 per TB per month *Price based on compressed data. This is high value data which is in use on a daily basis and liable to continuous change. This is normally data which is in common use and available across the entire IT environment, or that data specific to a particular part of the Organisation i.e. accounts, design, logistics, and databases.etc. This data has to be available within the shortest possible timeframe and all requests for technical assistance, for whatever reason, are actioned immediately. Tier Two: Retained Data at 330 per TB per month *Price based on compressed data Typically data which is over a certain age (specified by the client) which is required to be kept for compliance, historical or sentimental reasons (or a combination of all three). This is effectively archived data which can be can be retrieved on line either by a web portal, or with our assistance, all such requests being actioned immediately as with Tier 1. Due to the functionality of the backup software, this can also work interactively with the live data. For example, if data which is retained on this platform and is re-activated by a user, it will move up into the live backup and remain there. The software is intelligent enough to allow us to set time parameters so, for instance, once data reaches a certain age without being accessed, it will be moved into this lower cost range. This is a useful tool for the end user to manage their costs far more effectively. We at Databarracks pride ourselves on the veracity of our company in providing our clients with the most cost effective means of storage without compromising data integrity and security. From experience, at least 40% of the data a company holds will not have been accessed for

3 over 12 months. Service management details Databarracks provide 24/7/365 technical support via our Freephone technical support line. All support performed by engineers in the UK. Engineers monitor the service and provide proactive support via or phone in addition to automated alerts. Databarracks is ISO and ISO 9001 Certified. Service constraints Service Levels Financial recompense model for not meeting service levels Training Ordering and invoicing process Termination terms by consumers Termination terms by the Supplier (removal of the G-Cloud Service) Data restoration / service migration Customer will be notified of any planned schedules. These will take place out of working hours. Details of service level can be found in the Service Level Table in the terms and conditions. Details of service level credits can be found in the Service Level Table in the terms and conditions. In normal scenarios, Databarracks provide remote or onsite training for key staff (administrators or super-users) at no additional cost. Invoicing occurs monthly, in arrears with payment terms of 30 days from receipt of invoice. Databarracks commit to meeting the pre-requisite order criteria set out by G-Cloud. Databarracks require 30 days notice for termination of services in addition to the minimum term of the contract. Databarracks will provide a minimum of 90 days notice of the termination of any service in addition to term of the contract. The customer will notify Databarracks of the need for data restoration via the 24/7 freephone support line. Databarracks will then confirm the disaster recovery invocation with one of the customers named contacts. Once systems are live and fully recovered customers will work from the remotely hosted systems. When the customer is ready Databarracks will fail-back from remotely hosted systems to onsite systems. If onsite hardware has been completely lost/destroyed, Databarracks will initially bring back a recent copy of data to restore locally at the customer site, while the customer continues to work on the DR environment then once systems are replicating again, fail-back to the onsite systems.

4 Consumer responsibilities Customers are responsible for: Reporting any issues to the support team and allowing Databarracks support staff to resolve issues. Providing an internet connection to allow the incremental changes to be sent to the data centre. Providing remote access to the locally installed software Technical requirements Clients are required to: Install the Asigra software locally, Databarracks can do this remotely. Modify firewalls to allow data to be transferred offsite to Datbarracks cloud. Have a large enough internet connection to transfer offsite to Databarracks cloud (bandwidth required is determined by the size and nature of the systems protected and the frequency of data transfer) Trial service available? Elastic or Burst model Guaranteed or non-guaranteed resources Persistent or non persistent storage (only answer for VPC Databarracks use a persistent storage model) Utilisation monitoring/reporting Yes Services use an elastic resource model. Customers can request additional resources when required. Services use a non-guaranteed resource model. Databarracks use a persistent storage model Round the clock monitoring of the storage and data centre is provided as well daily checks on individual backup sets. Full reporting is included. This includes, storage sizes, backup sets, availability of service.

5 Performance % Definition of support (on the phone, onsite, via , help desk) Time for provisioning/de-provisioning service Databarracks provide 24/7/365 technical support through our Freephone support line. All technicians are UK based. As required, technical support staff are available to visit customer sites for setup or configuration. Non-technical related issues are handled during UK working hours 9am 6.00pm (Monday-Friday). In normal circumstances Databarracks will have an engineer onsite to begin setup (including data collection) within 1 week, with the service fully operational within 20 days. For de-provisioning when contracts are terminated, Databarracks will arrange a time for decommission of service. Databarracks will return data/provide data to another service provider within one week of the end of the contract (exact times will be dependent on volumes of data being returned). Termination costs and early termination fees Hypervisor used Service boundaries To terminate the service at the end of the contract will not incur any cost unless the customer wishes for data to be presented to them on disk. This is charged on a one off fee basis and is dependent on the volume of data. N/A Databarracks responsibilities (included in service) Software installation, design and guidance over best practice Collection of data and transport to data centre Managing and supporting customer IT staff/super users Day to day monitoring of the service. Customer responsibility (excluded from service) Choosing exact data replication schedules and data retention Supporting end users Confirming Disaster Recovery invocation Reporting any performance issues Maintaining sufficient bandwidth to run the backups.

6

SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP. Classification: Open

SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP. Classification: Open SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this material may

More information

G-Cloud 6 brightsolid Secure Cloud Servers. Service Definition Document

G-Cloud 6 brightsolid Secure Cloud Servers. Service Definition Document G-Cloud 6 brightsolid Service Definition Document December 2014 Contents 1 Introduction... 3 2 An overview of the G-Cloud Service... 3 3 Information assurance... 3 4 Backup and Disaster Recovery... 3 5

More information

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Contents Service Definition... 3 An overview of the Remote Backup as a Service... 3 Key Service Attributes... 4 Information assurance... 5 Details of the level

More information

Amazon Relational Database Service (RDS)

Amazon Relational Database Service (RDS) Amazon Relational Database Service (RDS) G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon

More information

Managed Backup. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Managed Backup. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Managed Backup Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part

More information

Service Description Archive Storage in the Cloud

Service Description Archive Storage in the Cloud Service Description Archive Storage in the Cloud Product Overview Archive Storage in the Cloud enables an organisation to migrate their valuable but seldom used data to a cost efficient, reliable and secure

More information

GPG13 Protective Monitoring. Service Definition

GPG13 Protective Monitoring. Service Definition GPG13 Protective Monitoring Service Definition Issue Number V1.3 Document Date 27 November 2014 Author: D.M.Woodcock Classification UNCLASSIFIED Version G-Cloud 6 2014 Copyright Assuria Limited. All rights

More information

Software as a Service (SaaS) Online HR

Software as a Service (SaaS) Online HR Software as a Service (SaaS) Online HR Contents Service Definition... 3 An overview of the G-Cloud Service... 3 Key Service Attributes... 4 Information assurance... 4 Details of the level of backup/restore

More information

End-User Remote Support and Helpdesk Services

End-User Remote Support and Helpdesk Services End-User Remote Support and Helpdesk Services A single contact point for support needs G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Contacting the Service Desk... 3 Management Reports...

More information

VANGUARD ONLINE BACKUP

VANGUARD ONLINE BACKUP VANGUARD ONLINE BACKUP Product Description Vanguard Online Backup is a world class solution that automates off-site and on-site backups. The application combines an easy to use interface with powerful

More information

Vodafone secure mail services

Vodafone secure mail services Vodafone secure mail services Overview The G-Cloud Mail service is a business-class email system based on Microsoft Exchange. It provides a secure and robust email service, and includes an inbox, calendar,

More information

Service Description for Hosted Server

Service Description for Hosted Server Service Overview tolomy has created its Hosted Server environment using VMware ESXi which provides the foundation for building and managing a virtualised IT infrastructure. These market leading, production-proven

More information

CLOUD DESKTOP Service Definition

CLOUD DESKTOP Service Definition About Littlefish Established in Nottingham in 2003, Littlefish (UK) Ltd has an innovative, stable and successful history in Managed IT Services and has grown continuously over the last ten years. Through

More information

Lot 4 Specialist Cloud Service Questmark Ltd. Video Conferencing Small Meeting Room Service

Lot 4 Specialist Cloud Service Questmark Ltd. Video Conferencing Small Meeting Room Service Lot 4 Specialist Cloud Services Lot 4 Specialist Cloud Service Questmark Ltd Video Conferencing Small Meeting Room Service QUESTMARK LIMITED Park House, 104 Derby Road, Long Eaton, NG10 4LS Telephone:

More information

Marval Software Limited. G Cloud iii Framework Service Definition

Marval Software Limited. G Cloud iii Framework Service Definition 1 Marval Software Limited G Cloud iii Framework Service Definition Page 1 of 9 2 Contents An overview of the Marval Service Management (MSM) Software Solution... 3 Information assurance Impact Level (IL)

More information

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Commercial in Confidence 1 G-CLOUD III FRAMEWORK SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Capita Division / Supplier: Capita Business Services Ltd powered by SkyScape Service Name: Document

More information

PAAS Public Sector Managed Services

PAAS Public Sector Managed Services Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents

More information

Vodafone Private Cloud

Vodafone Private Cloud Vodafone Private Cloud Overview Vodafone Private Cloud is our dedicated public sector cloud service that connects you to your own private IL2/IL3 network and / or core government networks, including the

More information

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS Capita Division / Supplier: Service Name: Capita Business Services Ltd SIMS OVERVIEW OF THE SERVICE The hosted service for SIMS

More information

Connecting to the Cloud. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 01/12/2014. Classification: Open

Connecting to the Cloud. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 01/12/2014. Classification: Open Connecting to the Cloud Version: 3.0, Issue Date: 01/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response,

More information

Protective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 2.1, Issue Date: 05/02/201405/02/2014. Classification: Open

Protective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 2.1, Issue Date: 05/02/201405/02/2014. Classification: Open Protective Monitoring as a Service Version: 2.1, Issue Date: 05/02/201405/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201416/12/2014. Other than for the sole purpose of evaluating

More information

Vodafone Primary Storage NAS

Vodafone Primary Storage NAS G-Cloud 6 Primary Storage NAS Service Definition Vodafone Primary Storage NAS Overview Vodafone Primary Storage Network Attached Storage (NAS) gives you a flexible way to provide file storage for your

More information

dxw s WordPress Platform

dxw s WordPress Platform dxw s WordPress Platform G-Cloud lot 2 (PaaS) service definition Version 2 4th July 2012 Page 1 of 12 Overview dxw s WordPress Platform is a highly managed Platform as a Service for hosting WordPress websites.

More information

Amazon Compute - EC2 and Related Services

Amazon Compute - EC2 and Related Services Amazon Compute - EC2 and Related Services G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon

More information

END-USER REMOTE SUPPORT AND HELPDESK SERVICES SERVICE DEFINITION

END-USER REMOTE SUPPORT AND HELPDESK SERVICES SERVICE DEFINITION END-USER REMOTE SUPPORT AND HELPDESK SERVICES Complete IT Support for Business Westgate IT End-User Remote Support and Helpdesk Services: Service Definition Service Name End-User Remote Support and Helpdesk

More information

PSN Protective Monitoring. Service Definition

PSN Protective Monitoring. Service Definition PSN Protective Monitoring Service Definition Issue Number V3.0 Document Date 29 September 2015 Author: R.N. Connor Classification UNCLASSIFIED Version G-Cloud 7 2015 Copyright Tenian Limited. All rights

More information

G-Cloud iv brightsolid Hosting and Management Services. Service Definition Document

G-Cloud iv brightsolid Hosting and Management Services. Service Definition Document G-Cloud iv brightsolid Service Definition Document Sept 2013 Contents 1 Introduction... 3 2 An overview of the G-Cloud Service... 3 3 Information assurance... 3 4 Backup and Disaster Recovery... 3 5 Monitoring...

More information

BACKUP AS A SERVICE - SERVICE DEFINITION

BACKUP AS A SERVICE - SERVICE DEFINITION BACKUP AS A SERVICE - SERVICE DEFINITION Provided in response to the Government Procurement Service G- Cloud Services III Procurement Vehicle Invitation to Tender Reference RM1557/iii 2013 Novosco Ltd.

More information

Backup as a Service. Service Definition. G-Cloud VI. Information Security Management System

Backup as a Service. Service Definition. G-Cloud VI. Information Security Management System Backup as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation

More information

Open Source Sales Force Automation (SFA) in the Cloud SaaS

Open Source Sales Force Automation (SFA) in the Cloud SaaS Open Source Sales Force Automation (SFA) in the Cloud SaaS Service Overview Our open source Sales Force Automation (SFA) in the cloud service allows customers to perform marketing automation through multi

More information

Email Archiving Services

Email Archiving Services Email Archiving Services A reliable offsite and secure storage facility for your emails G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Effortless Protection... 3 Optional legacy Email Import...

More information

Protective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 1.0, Issue Date: 05/02/201405/02/2014. Classification: Open

Protective Monitoring as a Service. Lot 4 - Specialist Cloud Services. Version: 1.0, Issue Date: 05/02/201405/02/2014. Classification: Open Protective Monitoring as a Service Version: 1.0, Issue Date: 05/02/201405/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this

More information

Version: 1.5 2014 Page 1 of 5

Version: 1.5 2014 Page 1 of 5 Version: 1.5 2014 Page 1 of 5 1.0 Overview A backup policy is similar to an insurance policy it provides the last line of defense against data loss and is sometimes the only way to recover from a hardware

More information

IBM G-Cloud Microsoft Windows Active Directory as a Service

IBM G-Cloud Microsoft Windows Active Directory as a Service IBM G-Cloud Microsoft Windows Active Directory as a Service Service Definition IBM G-Cloud Windows AD as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business

More information

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Application Management Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part

More information

Data Warehouse as a Service. Lot 2 - Platform as a Service. Version: 1.1, Issue Date: 05/02/2014. Classification: Open

Data Warehouse as a Service. Lot 2 - Platform as a Service. Version: 1.1, Issue Date: 05/02/2014. Classification: Open Data Warehouse as a Service Version: 1.1, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no

More information

G-Cloud Service Description. Atos Microsoft Dynamics CRM on Demand

G-Cloud Service Description. Atos Microsoft Dynamics CRM on Demand G-Cloud Service Description Atos Microsoft Dynamics CRM on Demand February 2013 Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and Atos WorldGrid

More information

Vodafone Cloud Storage

Vodafone Cloud Storage Vodafone Cloud Storage Overview Vodafone Cloud Storage gives you another, more flexible way to store data. It s available on G-Cloud and it s: Flexible you can decide how and where to store your data Fast

More information

MANAGED CLOUD INFRASTRUCTURE www.easynet.com. Bronze Disaster Recovery Services

MANAGED CLOUD INFRASTRUCTURE www.easynet.com. Bronze Disaster Recovery Services MANAGED CLOUD INFRASTRUCTURE www.easynet.com Bronze Disaster Recovery Services G-Cloud Service Definition September 2013 Company Information Easynet Global Services Limited registered office Chancellor

More information

Lot 1 Service Specification MANAGED SECURITY SERVICES

Lot 1 Service Specification MANAGED SECURITY SERVICES Lot 1 Service Specification MANAGED SECURITY SERVICES Fujitsu Services Limited, 2013 OVERVIEW OF FUJITSU MANAGED SECURITY SERVICES Fujitsu delivers a comprehensive range of information security services

More information

NETWORK MONITORING & ALERTING SERVICES SERVICE DEFINITION

NETWORK MONITORING & ALERTING SERVICES SERVICE DEFINITION NETWORK MONITORING & ALERTING SERVICES Complete IT Support for Business Westgate IT Network Monitoring & Alerting Services: Service Definition Service Name Network Monitoring & Alerting Services Overview

More information

USER EXPERIENCE MONITORING Service Definition

USER EXPERIENCE MONITORING Service Definition About Littlefish Established in Nottingham in 2003, Littlefish (UK) Ltd has an innovative, stable and successful history in Managed IT Services and has grown continuously over the last ten years. Through

More information

Service Definition Nine23 MDM

Service Definition Nine23 MDM Service Definition Nine23 MDM G-Cloud iv Contents 1 Service Nine23 Mobile Device Management System.....4 1.1 Overview Nine23 MDM...... 4 1.2 Open Standards. 5 1.3 User requirements.....5 1.3.1 Client Browser....5

More information

Introduction to Centerprise International Limited

Introduction to Centerprise International Limited RM1557vi Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing company, specialising in designing and building

More information

Documentum Document Management in the Cloud Service Definition

Documentum Document Management in the Cloud Service Definition Documentum Document Management in the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Documentum Document

More information

G-Cloud Service Definition. Canopy Remote Backup for Cloud SaaS

G-Cloud Service Definition. Canopy Remote Backup for Cloud SaaS G-Cloud Service Definition Canopy Remote Backup for Cloud SaaS Canopy Remote Backup for Cloud SaaS Canopy, an Atos company provides a highly secure, cloud backup and file management service for Internet-connected

More information

Backup to the Cloud Service Definition

Backup to the Cloud Service Definition Backup to the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Backup to the Cloud service to enable organisations

More information

SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE. Classification: Open

SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE. Classification: Open SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this

More information

On-Boarding and Off-Boarding Services

On-Boarding and Off-Boarding Services On-Boarding and Off-Boarding Services www.gandlake.com Gandlake On-Boarding and Off-Boarding Services 2 Table of Contents Gandlake On-Boarding and Off-Boarding - Executive Overview 3 Information Assurance

More information

G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service

G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service 1 of 19 CONTACT INFORMATION Guy Silver T: 07733 008799 E: guy.silver@dcggroup.com W: www.dcggroup.com Data Continuity Group Limited, Bridge

More information

Service Definition Document

Service Definition Document Service Definition Document QinetiQ Secure Cloud Protective Monitoring Service (AWARE) QinetiQ Secure Cloud Protective Monitoring Service (DETER) Secure Multi-Tenant Protective Monitoring Service (AWARE)

More information

Cloud-based Infrastructure and Application Support Service Definition

Cloud-based Infrastructure and Application Support Service Definition +44 (0) 20 3603 7830 hello@equalexperts.com www.equalexperts.com 30 Brock Street London, NW1 3FG Cloud-based Infrastructure and Application Support Service Definition Overview We provide 24/7 support to

More information

EMAIL ARCHIVING SERVICES SERVICE DEFINITION

EMAIL ARCHIVING SERVICES SERVICE DEFINITION Complete IT Support for Business Westgate IT Email Archiving Services: Service Definition Service Name Email Archiving Services Overview of Service Westgate IT s Email Archiving Services provide a reliable

More information

Online Backup Service Definition

Online Backup Service Definition Online Backup Service Definition 2 Table of Contents Purpose of Document... 3 Online Backup Service... 3 Accreditations... 5 Target Service Levels for Online Backup... 5 Service Credits Rules and Claims...

More information

DataCentred Cloud Storage

DataCentred Cloud Storage Service Description DataCentred Michigan Park Michigan Avenue Salford Quays M50 2GY United Kingdom Tel: 0161 870 3981 enquiries@datacentred.co.uk www.datacentred.co.uk Contents Service Description... 2

More information

Disaster Recovery as a Service

Disaster Recovery as a Service Disaster Recovery as a Service The Disaster Recovery Challenge Regardless of industry, sector or size of workforce, one thing is certain: most organisations have moved away from storing physical copies

More information

Event Ticketing. www.hydrant.co.uk sales@hydrant.co.uk 0845 862 1111

Event Ticketing. www.hydrant.co.uk sales@hydrant.co.uk 0845 862 1111 Event Ticketing Our hosted online ticketing solution provides a simple cloud based software as a service solution where we run all the server technology for you. Via your login we provide simple tools

More information

OpenStack Private Cloud Hosting in an Tier 3 Data Centre. G-Cloud Lot 1 IaaS

OpenStack Private Cloud Hosting in an Tier 3 Data Centre. G-Cloud Lot 1 IaaS OpenStack Private Cloud Hosting in an Tier 3 Data Centre This is service provides a dedicated private cloud environment built on the open source technology, OpenStack. This is service provides a dedicated

More information

Agilisys G-Cloud Service V

Agilisys G-Cloud Service V Agilisys G-Cloud Service V Service Definition Endpoint Management Lot 1 Infrastructure as a Service (IaaS) April 2014 At Agilisys we deliver success through innovation working with our clients to transform

More information

G-Cloud Service Definition. Atos Infrastructure as a Service (IL3) for Cloud IaaS

G-Cloud Service Definition. Atos Infrastructure as a Service (IL3) for Cloud IaaS G-Cloud Service Definition Atos Infrastructure as a Service (IL3) for Cloud IaaS Atos Accredited Secure Cloud Infrastructure as a Service (IL3) Robust, secure, scalable Cloud computing and consumption-based

More information

Ubertas Cloud Services: Service Definition

Ubertas Cloud Services: Service Definition Ubertas Cloud Services: Service Definition February 2013 Innovation. Power. Trust. Contents 1. About Ubertas... 2 Our Company... 2 Our Approach to Service Delivery... 2 Our Partner Network & the UK Cloud

More information

DISASTER RECOVERY AS A SERVICE - SERVICE DEFINITION

DISASTER RECOVERY AS A SERVICE - SERVICE DEFINITION DISASTER RECOVERY AS A SERVICE - SERVICE DEFINITION Provided in response to the Government Procurement Service G- Cloud Services III Procurement Vehicle Invitation to Tender Reference RM1557/iii 2013 Novosco

More information

INFORMATION ASSURANCE

INFORMATION ASSURANCE Service Definition Thomson Reuters Legal Matter Management service (Serengeti Tracker) is the highest rated legal matter management, e-billing and analytics system designed for inhouse legal departments.

More information

Data Backup and Restore (DBR) Overview... 2. Detailed Description... 3. Pricing... 5 SLAs... 5 Service Matrix... 6. Service Description

Data Backup and Restore (DBR) Overview... 2. Detailed Description... 3. Pricing... 5 SLAs... 5 Service Matrix... 6. Service Description Service Description Data Backup and Restore (DBR) Terremark s Data Backup & Restore provides secure, streamlined online-offsite data storage and retrieval that is highly scalable and easily customizable.

More information

G Cloud 6. Service Definition: Platform as a Service (PaaS)

G Cloud 6. Service Definition: Platform as a Service (PaaS) G Cloud 6 Service Definition: Platform as a Service (PaaS) Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing

More information

FAQ. Hosted Data Disaster Protection

FAQ. Hosted Data Disaster Protection Hosted Data Disaster Protection Flexiion is based in the UK and delivers Infrastructure as a Service (IaaS) solutions, making the advantages of the Cloud and IaaS more accessible to mid-size, professional

More information

2. Consultancy and Support

2. Consultancy and Support G-Cloud Services 4 Service Definition Grant Management Services Lot 3 1. CC Grant Tracker 2. Consultancy and Support Submitted By: Dave Allan CC Technology Ltd 375 West George St Glasgow G2 4LW dave.allan@cctechnology.com

More information

Secure Remote Access. Lot 4 - Specialist Cloud Services. Version: 2.0, Issue Date: 05/02/2014. Classification: Open

Secure Remote Access. Lot 4 - Specialist Cloud Services. Version: 2.0, Issue Date: 05/02/2014. Classification: Open Secure Remote Access Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part of

More information

Graphical Applications in the Cloud. Lot 2 - Platform as a Service. Version: 4.0, Issue Date: 05/02/2014. Classification: Open

Graphical Applications in the Cloud. Lot 2 - Platform as a Service. Version: 4.0, Issue Date: 05/02/2014. Classification: Open Graphical Applications in the Cloud Version: 4.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating

More information

G-Cloud 6 Service Definition DCG Cloud Backup Service

G-Cloud 6 Service Definition DCG Cloud Backup Service G-Cloud 6 Service Definition DCG Cloud Backup Service G-Cloud 6, Service Description, DCG Cloud Backup Service Page 1 of 23 CONTACT INFORMATION Guy Silver T: 07733 008799 E: guy.silver@dcggroup.com W:

More information

www.rackwareinc.com RackWare Solutions Disaster Recovery

www.rackwareinc.com RackWare Solutions Disaster Recovery RackWare Solutions Disaster Recovery RackWare Solutions Disaster Recovery Overview Business Continuance via Disaster Recovery is an essential element of IT and takes on many forms. The high end consists

More information

WAVEX BACKUP DATA STORAGE ( DSX2 ) Keeping your organisation safe

WAVEX BACKUP DATA STORAGE ( DSX2 ) Keeping your organisation safe WAVEX BACKUP DATA STORAGE ( DSX2 ) Keeping your organisation safe 020 7121 9500 tellmemore@wavex.co.uk 66 Prescott Street, London, E1 8HG Excellence is not simply a word within WAVEX it is our definition

More information

G-CLOUD FRAMEWORK SERVICE DEFINITION. Kofax Model Office Bundle Proposal ISSUE 1

G-CLOUD FRAMEWORK SERVICE DEFINITION. Kofax Model Office Bundle Proposal ISSUE 1 G-CLOUD FRAMEWORK SERVICE DEFINITION Kofax Model Office Bundle Proposal ISSUE 1 Sept 2013 Table of Contents 1 SERVICE OVERVIEW & SOLUTION... 2 2 INFORMATION ASSURANCE... 3 3 BACKUP/RESTORE AND DISASTER

More information

Big Data Analytics Service Definition G-Cloud 7

Big Data Analytics Service Definition G-Cloud 7 Big Data Analytics Service Definition G-Cloud 7 Big Data Analytics Service Service Overview ThinkingSafe s Big Data Analytics Service allows information to be collected from multiple locations, consolidated

More information

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS G-Cloud Service Definition Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS Canopy Unmanaged Enterprise Private Cloud IaaS Canopy Unmanaged Enterprise Private Cloud delivers the efficiencies,

More information

Service description RFL Virtual Data Centre

Service description RFL Virtual Data Centre Service description RFL Virtual Data Centre IaaS G-Cloud 6 1 Contents Overview... 3 Highlights... 3 Description... 3 Use cases... 3 Use cases... 5 Use cases... 5 Pricing... 5 Information assurance... 5

More information

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition Involve Cloud Video Conferencing Service VC:me (Video Conferencing: made easy) Service Definition Contents 1. Service Overview... 3 Reservations Service... 4 Endpoint Management... 4 Reporting... 4 Testing...

More information

Service Definition. Hyve cloud based Microsoft Exchange hosting (PaaS)

Service Definition. Hyve cloud based Microsoft Exchange hosting (PaaS) Service Definition Hyve cloud based Microsoft Exchange hosting (PaaS) Hyve cloud based Microsoft Exchange hosting Hyve's cloud based Microsoft Exchange hosting is delivered to Government customers via

More information

VIPERVAULT STORAGECRAFT SHADOWPROTECT SETUP GUIDE

VIPERVAULT STORAGECRAFT SHADOWPROTECT SETUP GUIDE VIPERVAULT STORAGECRAFT SHADOWPROTECT SETUP GUIDE Solution Overview Thank you for choosing the ViperVault cloud replication, backup and disaster recovery service. Using this service you can replicate your

More information

How to Set Up Your Virtual Server infrastructure

How to Set Up Your Virtual Server infrastructure Connect Internet Solutions Ltd 4th Floor, New Barratt House, 47 North John Street, Liverpool, L2 6SG Tel: 0151 282 4321 Fax: 0151 282 4322 Email: gcloud@connectinternetsolutions.com Web: www.connectinternetsolutions.com

More information

SFW CRM for Stakeholders - MS Dynamics CRM

SFW CRM for Stakeholders - MS Dynamics CRM SFW CRM for Stakeholders MS Dynamics CRM Service Definition SFW Reference: Version: 5.0 Date 03/04/14 SFW Limited Southern House Station Approach Woking GU22 7UY www.sfwltd.co.uk Page 1 of 13 1 Service

More information

Riverbed Whitewater/Amazon Glacier ROI for Backup and Archiving

Riverbed Whitewater/Amazon Glacier ROI for Backup and Archiving Riverbed Whitewater/Amazon Glacier ROI for Backup and Archiving November, 2013 Saqib Jang Abstract This white paper demonstrates how to increase profitability by reducing the operating costs of backup

More information

Disaster Recovery as a Service An Overview

Disaster Recovery as a Service An Overview Disaster Recovery as a Service An Overview Contents About Renaissance About Xterity Mission Challenges and Issues Considerations for DRaaS The Products 2 Established 2010 About Xterity Initial focus on

More information

Hosted Desktop as a Service

Hosted Desktop as a Service Hosted Desktop as a Service Contents 1 Introduction to Hosted Desktop Service...2 2 Service Definition...3 2.1 Functionality & Features... 3 2.2 Administration... 4 2.3 Access Methods... 4 2.4 Service

More information

SmartImpact MS Dynamics CRM. Support Service Definition

SmartImpact MS Dynamics CRM. Support Service Definition SmartImpact MS Dynamics CRM Support Service Definition Alliance House, 12 Caxton Road, London, SW1H 0QS United Kingdom Phone: +44 (0) 84 5544 2043 E-mail: info@smartimpact.co.uk http://www.smartimpact.co.uk/

More information

G-Cloud 6 Service Definition DCG Cloud Backup Service

G-Cloud 6 Service Definition DCG Cloud Backup Service G-Cloud 6 Service Definition DCG Cloud Backup Service G-Cloud 6, Service Description, DCG Cloud Backup Service Page 1 of 16 CONTACT INFORMATION Guy Silver T: 07733 008799 E: guy.silver@dcggroup.com W:

More information

G-CLOUD FRAMEWORK RM1557-vi 5DRIVE PROFESSIONAL STORAGE (PRO)

G-CLOUD FRAMEWORK RM1557-vi 5DRIVE PROFESSIONAL STORAGE (PRO) Commercial in Confidence 1 G-CLOUD FRAMEWORK RM1557-vi SERVICE DEFINITION 5DRIVE PROFESSIONAL STORAGE (PRO) 5NINES 5NINES Data Centre Services Service Offered 5DRIVE PERSONAL CLOUD STORAGE with remote

More information

SCOPE OF SERVICE Hosted Cloud Storage Service: Scope of Service

SCOPE OF SERVICE Hosted Cloud Storage Service: Scope of Service Hosted Cloud Storage Service: Scope of Service 1. Definitions 1.1 For the purposes of this Schedule: Access Account is an End User account with Data Storage requiring authentication via a username and

More information

Applications and Solutions Architecture Cloud Services

Applications and Solutions Architecture Cloud Services Applications and Solutions Architecture Cloud Services G-Cloud IV Service Definition Lot 4 - SCS Contact us: Danielle Pratt Email: G-Cloud@esynergy-solutions.co.uk About is a leading provider of IT Consultancy

More information

CLOUD SERVICES (INFRASTRUCTURE) SERVICE TERMS PART C - INFRASTRUCTURE CONTENTS

CLOUD SERVICES (INFRASTRUCTURE) SERVICE TERMS PART C - INFRASTRUCTURE CONTENTS CONTENTS 1 ABOUT THIS PART... 2 2 GENERAL... 2 3 CLOUD INFRASTRUCTURE... 2 4 TAILORED INFRASTRUCTURE... 3 5 COMPUTE... 3 6 SECURITY... 9 TELSTRA GLOBAL. Cloud Services (Infrastructure) Part C updated as

More information

1 ForestSafe SaaS Service details Service Description Functional Non Functional

1 ForestSafe SaaS Service details Service Description Functional Non Functional 1 ForestSafe SaaS Service details 1.1 Service Description ForestSafe is a privileged identity management system used today to manage the Administrator passwords of 65,000 computers by the UK largest bank.

More information

e2e Managed Customer Private Cloud Infrastructure Service Definition Document

e2e Managed Customer Private Cloud Infrastructure Service Definition Document e2e Managed Customer Private Cloud Infrastructure Service Definition Document Overview A range of Private Cloud infrastructure managed services where the customer buys or already owns the physical equipment

More information

Platform as a Service

Platform as a Service Platform as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation

More information

Virtual Data Centre Public Cloud Simplicity Private Cloud Security

Virtual Data Centre Public Cloud Simplicity Private Cloud Security Virtual Data Centre Public Cloud Simplicity Private Cloud Security www.interoute.com Interoute Virtual Data Centre Virtual Data Centre (VDC) is Interoute s Enterprise class Infrastructure as a Service

More information

NAS 254 Cloud Backup. Use Cloud Backup to backup your data to Amazon S3 A S U S T O R C O L L E G E

NAS 254 Cloud Backup. Use Cloud Backup to backup your data to Amazon S3 A S U S T O R C O L L E G E NAS 254 Cloud Backup Use Cloud Backup to backup your data to Amazon S3 A S U S T O R C O L L E G E COURSE OBJECTIVES Upon completion of this course you should be able to: 1. Have a basic understanding

More information

Neocol E-Discovery Consulting Services

Neocol E-Discovery Consulting Services Neocol E-Discovery Consulting Services Service Definition Neocol Reference: 1.0 Version: 1.0 Date: 1 March 2013 1. Service Definition 1.1. Service Overview The E-Discovery Consulting Services address needs

More information

G-CLOUD FRAMEWORK RM1557-vi 5DRIVE PERSONAL CLOUD BACKUP

G-CLOUD FRAMEWORK RM1557-vi 5DRIVE PERSONAL CLOUD BACKUP Commercial in Confidence 1 G-CLOUD FRAMEWORK RM1557-vi SERVICE DEFINITION 5DRIVE PERSONAL CLOUD BACKUP 5NINES 5NINES Data Centres Services Service Offered 5DRIVE - CLOUD BACKUP SERVICE with remote access

More information

IBM Web Server as a Service

IBM Web Server as a Service IBM Web Server as a Service Service Definition IBM G-Cloud Web Server as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business Services and provides a Web Server

More information

ArcGIS Online School Locator

ArcGIS Online School Locator ArcGIS Online School Locator G-Cloud Services RM 1557vi Service Definition Esri UK G-Cloud 6 Lot 3 SaaS Services Crown Commercial Service Acknowledgement Esri and ArcGIS are trademarks, registered trademarks,

More information

Service Definition The following section provides a summary overview of the hosted Microsoft Exchange solution.

Service Definition The following section provides a summary overview of the hosted Microsoft Exchange solution. Microsoft Exchange Service Definition Service Description Hosted Exchange 2010 is a secure business-class email messaging and collaboration service designed to make it possible for you and your employees

More information