IT Managed Services National (Cat A) Framework

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1 IT Managed Services National (Cat A) Framework This type of framework contract is an excellent offering which combines purchasing power under one framework agreement. John F McClelland CBE

2 Key points Available to all Scottish public bodies 44% savings reported on first mini-competition Day rates benchmarked as 27% less than a comparable UK framework Supplier engagement model prior to mini-competition discovery days Suitable for shared services: My review of ICT in the public sector in Scotland encouraged like organisations to join together in developing ICT strategies, ICT adoption and its deployment including procurement. There is no doubt that combining the requirements of as many bodies as possible into one buy is optimum. The other extreme is one of individual public bodies going to market alone and contracting alone and that s the sub-optimal end of the spectrum. This type of framework contract is an excellent offering which combines purchasing power under one framework agreement. John F McClelland CBE Lot 1 (Large) 4 suppliers IT Managed Services Framework Lot 2 (Small) 10 suppliers

3 What is the range of services available? The framework provides a wide and flexible range of services. Call-off contracts can include, but are not limited to, one or more of the following services: Desktop Support Server Support Helpdesk Services Application & Website Hosting Application & Website Support Data Hosting Disaster Recovery Technical Partnering Services IT Consultancy (Advice and Strategy) IT Project and Programme Management IT Development and Support Services Data Network Management Services Any call-off contract must be for a minimum of 12 months duration.

4 What are the benefits of the framework? ITMS Framework Benefits Time-to-Market Cost Savings The IT Managed Services (ITMS) Framework is a result of an extended period of consultation with key stakeholders from across the Scottish public sector. The key benefits of using ITMS are: Typically 60% faster than conducting an OJEU procurement. No need to approach the entire market public bodies have access to suppliers who have already been through a robust pre-qualification and capability assessment. No need for extended commercial discussions suppliers have already agreed to a standard set of Terms and Conditions. Mini-competitions are only between four (Lot 1) or ten (Lot 2) suppliers. All call-off contracts are by mini-competition to ensure Value for Money (VFM). First mini-competition delivered 44% savings. The framework includes maximum day rates that can be reduced during a mini-competition which have been benchmarked as 27% less than a comparable UK framework. There are no charges or levies to use the framework.

5 Discovery Days Flexibility Compliance Discovery days help you ensure an optimum and clear set of requirements before starting a formal mini-competition process. Depending on the scope of your project, discovery days can range from a simple heads up to a number of face-toface discussions with framework suppliers. Supports a time efficient procurement that delivers the best technical and VFM solution. A flexible range of services to meet the changing needs of public bodies. A mix of large and small suppliers, who have been selected for their quality and technical capability with a proven track record of delivery and price competitiveness. No limit on call-off contract maximum duration individual contracts can extend beyond the framework duration. The framework suppliers offer national coverage, supported by local sub-contractors where required. By following the framework guidance documents, you are fully compliant with the Public Contracts (Scotland) Regulations and EU procurement legislation. The framework will be managed by Scottish Procurement to ensure it supports the Scottish Government s strategic objectives. Using the framework supports the aims of the Scottish Public Procurement Reform Programme and John McClelland s Review of ICT Infrastructure.

6 Supplier synopsis Collectively the framework suppliers employ well over 2,500 IT specialists in Scotland. Many other large and small organisations are included in the supply chain. Amor Group, Scotland s largest independent ICT company, provides business technology solutions, professional and managed services to the energy, transport and public sectors. Combining in-depth knowledge of it s markets, Amor Group provides a diverse range of specialist technical skills, continuous innovation and a proven track record in successful project delivery to truly add value for it s customers. Within the Public Sector, Amor Group s capability is demonstrated by it s placement on several procurement frameworks including the Scottish Procurement IT Managed Services Framework. Customers within the Public Sector include Panel Pal, the University of the Highlands and Islands, Ofqual and Business Stream. Atos is an information technology services company with 78,500 employees in 42 countries and a significant footprint here in Scotland. We are committed to delivering value to our Scottish customers through our centres of excellence and our established secure infrastructure, backed up by over 1,600 staff based in Scotland. We have a proven track record of delivering innovation and associated business benefits through IT managed services to many Public Sector customers including: NHS Scotland; Scottish Government; Aberdeen City Council; Skills Development Scotland; Scottish Enterprise; and, Highlands and Islands Enterprise. Lot 2 Lot 1 & 2

7 Reducing costs, improving service delivery and increasing effectiveness: real challenges we all face. As one of the UK s largest suppliers of networked ICT solutions to government, BT is well-placed to help. Speak to us to find out why Scottish Procurement awarded BT a place on the National IT Managed Services framework. BT have proven capability across the range of services you can procure through the framework to help you reduce costs whilst maintaining the services your citizens need. Find out why customers trust BT to deliver their ICT services. Join the City of Edinburgh Council, NHS Scotland, Scottish Police Services Authority, Scottish Water and many others. Capita IT Services provides a wide range of IT services to both the public and private sectors throughout the UK. We design, implement, operate and support IT infrastructures, as well as providing consultancy, managed services and fully outsourced end-to-end solutions, using ITILdriven best practice in service management. We hold gold partner accreditations with market leading organisations including Microsoft and Cisco. Capita IT Services is part of The Capita Group plc, the UK s leading business process outsourcing (BPO) and professional services company. Customers include: BAA; BAE Systems; Birmingham City Council; Birmingham Metropolitan College; The Information Commissioner s Office; NHS Hounslow; O2; and, Sheffield City Council. Lot 1 & 2 Lot 2

8 Dell Services provides Managed Service offerings designed to remove unnecessary IT complexity, aid Transformation and improve Service, through modular IT infrastructure services and solutions for organisations across the Scottish Public Sector. With a dedicated workforce based at offices in Glasgow, Dell is well placed to service Scottish Procurement Framework customers. Our service provision model combines a cloud optimised set of advanced technologies, an interconnected network of service operations centres, and an optimised service supply chain. Dell Services offer a full suite of Managed Service solutions for organisations looking to outsource some or all of their IT Management. Fujitsu UK and Ireland is a leading IT systems, services and products company employing 11,400 people with an annual revenue of 1.7 billion. Our business is in enabling our customers to realise their objectives by exploiting information technology through our integrated product and service portfolio. Fujitsu UK&I is part of the global Fujitsu Group, delivering IT-based business solutions to customers in 100 countries through a workforce of 170,000 employees. Our regional structure enables customers to share in our best-practice approaches, knowledge and re-use from around the world whilst local operations ensure that solutions are delivered in line with local customer requirements. Lot 2 Lot 1 & 2

9 Kainos is an IT solutions company that develops and supports a broad range of technologies spanning many platforms including legacy and more modern business solutions. Our support services business unit, Causeway, provides a range of customer tailored services, from the support of single applications through to full managed services. Kainos also specialises in the delivery of Document and Records Management, Scanning, Web Content Management, Workflow and Portal solutions. Complex integration projects and bespoke development is also a niche area of expertise. We have demonstrable public sector experience with customers including South Lanarkshire and West Lothian Councils, Home Office, Department for Transport, ICO and many Health Trusts throughout the UK. We ve helped London Borough of Barnet by building the Way We Work programme which integrates core information, enabling better informed decisions and cost savings so the council has been able to re-invest millions back into front end services. We saved 5 million in a year at Wiltshire County Council when our business transformation project brought together 5 previous councils. We are committed to long-term collaboration in a time when the public sector is faced with a challenging economic climate. In order to make the big budget savings, there needs to be a radical transformation in the way organisations and people work and how technology is used... and we know how to do it. Lot 2 Lot 1 & 2

10 Maindec Computer Solutions is a market leading IT Services and Solutions provider on multi-vendor platforms, specialising in business critical IT systems maintenance and support services. With a 23 year heritage in Scotland, Maindec is an established supplier of IT managed services to the Scottish Government and associated Scottish public sector agencies. Maindec has successfully secured a place on the Scottish Procurement, IT Managed Services Framework, confirming our capability as a supplier that has clearly demonstrated value and is best able to meet the needs of the Scottish public sector. Maindec specialist services include: Server/Desktop Support; Helpdesks; Network Support/Management; Hosting; and, Disaster Recovery. prosource.it, headquartered in Aberdeen, is Scotland s leading independent IT infrastructure and professional services organisation. prosource.it specialises in the provision of Support & Project services to public and corporate sector clients; key service offerings are as follows: ITIL compliant operational and life-cycle IT Services; PRINCE2 certified Project Services; Support and Technology Transition & Transformation Services; and, Technology Consultancy and Strategic Architecture and Design Services. We understand the challenge of delivering high-value IT services in exacting environments. Our empowered delivery teams work to innovative risk/reward commercial terms and our delivery model is rapidly scalable and responsive to ensure we deliver against Scottish Public Sector requirements on time and budget. Lot 2 Lot 2

11 Who can use the ITMS Framework agreement? The framework is available to all Scottish public bodies, including: Central Government Local Authorities NHS Scotland Universities & Colleges Police Fire and Rescue Service Third Sector (Charities, Not-for-Profit Organisations) Some cross-border public bodies and publicly owned organisations Framework References Lot 1 (Large): PS Lot 2 (Small): PS

12 Contact details Stephen McAinsh Framework Manager Margaret-Anne McKeown Strategic Buyer Procurement/directory/ITServices/ITManagedServices Other National Frameworks from Scottish Procurement: Category Corporate Services IT Hardware Networks & Infrastructure Office Equipment Professional Services Utilities Commodity Office Supplies General Stationery and Office Paper; Office Supplies IT Consumables; Courier Services. Mobile and Desktop Computing; USB Encryption Keys; IT Peripherals. Fixed Telephony. Multi-Functional Devices. Temporary and Interim Staff; Business Management Consultancy. Electricity; Natural Gas; Water and Waste Water; Fuel Cards. APS Group Scotland DPPAS12131 (10/11)

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