Intelligent solutions developed for the healthcare sector

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1 Intelligent solutions developed for the healthcare sector 1

2 With 2,796 staff operating across 27 regional locations, Equiniti is a trusted partner of healthcare organisations in the public and private sector. We deliver intelligent HR solutions to 75 NHS Trusts as well as to many private sector healthcare organisations. Our solutions help HR departments manage the employee lifecycle from an employee joining an organisation, to managing performance and engagement through to retirement. With over 20 years experience in the healthcare industry, we process 7.9 billion in payments to 800,000 NHS employees annually and manage 250,000 health professionals through our 360 Feedback system. 2 3

3 Background Key facts and figures Equiniti has over 20 years experience of working within the healthcare industry. We were awarded the national contract for pension administration support by the NHS for England and Wales in As part of the contract we support 2.4 million pension scheme members, manage the pension contributions of 1.3 million current NHS employees through our pension software and make payments totalling 7.4 billion to 760,000 pensioners every year. Equiniti also pioneered the development of revalidation management software and 360 Feedback which helps licensed doctors demonstrate on a regular basis that their skills are up to date and they are fit to practise. Our experience further extends into HR and payroll services for which we make payments of 425 million every year to 40,000 NHS employees as well as providing flexible benefits which help to promote improved employee engagement. To Equiniti, this means helping healthcare organisations to: Implement intelligent HR solutions which exceed general administrative and business support requirements Automate HR, payroll and pension processes to reduce error Achieve the highest standards of end-to-end process rigour and accuracy Meet the regulatory requirements of revalidation Implement intelligent systems to manage employees and payments more efficiently Implement incentivising flexible benefits packages. national NHS 2contracts 360 FEEDBACK 250,000 ACTIVE USERS 7.9bn payments processed per annum 99.9% payments accuracy 800,000 NHS Staff paid annually 20% of NHS Trusts have chosen us 4 5

4 Intelligent HR and payroll solutions Eforms Cuts the use of paper Expenses Time and attendance NHS People + ESR Automation Modules Workforce Planning Cuts overheads Dedicated contacts HR Transactional Services Payroll Services Fully Managed 99.9% Accuracy Payroll Service Reduces overpayments Service Blended Payroll Enhanced sign off NHS payroll services We pay 40,000 NHS employees a total of 428 million annually. Our staff are trained on the national payroll system, ESR, with the use of our data capture and automation modules and a pensions administration service being included in the package. Our services can be provided as a fully managed NHS payroll service or as a blended service, where we take on selected parts of the process. NHS People + Equiniti offers a range of automation modules that complement NHS Electronic Staff Record (ESR) software. These modules, collectively known as NHS People+, enable employees to record and submit their expenses and record enhanced and overtime hours. Management functions are improved through an enhanced ability to sign off changes and change employee contracts, as well as the crucial business intelligence that NHS People+ provides. NHS People + is available as part of our service or as stand-alone modules for Trusts who use another payroll service provider or perform their payroll in-house. Facts Clients have a dedicated payroll and pension contact Our pension administration service is included as part of our payroll service Equiniti holds the ISAE 3402 accreditation, which provides clients with assurance of welldesigned control mechanisms Further assurance of quality service is provided by Equiniti s place on the London Procurement Partnership, Health Trust Europe and G-Cloud Frameworks Our time and attendance module, which helps ensure payroll accuracy, is included and reduces overpayments instantly Northamptonshire Healthcare NHS Foundation Trust reduced overpayments by 16% in one year NHS People+ is available as part of our payroll service or as a stand-alone solution. 6 7

5 Intelligent Revalidation Management and 360 Feedback Revalidation Management System Job planning Revalidation Solutions Leave Management Revalidation Services 360º Degree Feedback Revalidation Management System (RMS) RMS stores information from regular appraisals, feedback from colleagues and patients and holds evidence of revalidation recommendation to the GMC. RMS is used by NHS Trusts to store profile information such as qualifications, continuous professional development and 360 Feedback. 360 Feedback As part of the revalidation process, healthcare professionals such as doctors are required to obtain feedback from colleagues and patients about the care they have received. 360 Feedback from Equiniti is a system which manages the process of obtaining and storing the information from the feedback. Job Planning Module Job planning ensures that doctors are prioritising clinical care over management workloads. It allows consultants and doctors to document their main duties and responsibilities, scheduling of commitments, personal development and the support needed to complete the job plan. The job planning system provides evidence for appraisals and revalidation and ensures that employees comply with working time regulations. Leave Management Leave management is an easy-touse online solution designed to relieve the administrative burden of managing leave requests. The Leave management module makes leave easier to manage, for both the employee and the manager, by providing a self-service portal for leave requests, and by centralising information for sign-off online. Facts We are the only provider holding a national contract We have the longest running helpdesk in the industry Our dedicated support team delivers assistance to 120 healthcare clients across the private and public sectors We recruit industry experts to help us support our clients. Longest running helpdesk in the industry We recruit industry experts Healthcare clients The only provider with a national contract (Wales) Appraisal Our appraisal software helps organisations develop and retain a top performing workforce. The new E360 platform from Equiniti enables organisations to track compliance with professional regulators, as well as aligning activities to the organisations values and objectives. 8 9

6 Intelligent flexible benefits Data management Equiniti manages flexible benefits schemes, including the administration of one of the largest and most complex schemes in the UK. We deliver tailored solutions for benefits packages, bringing everything together in one fully transactional benefits portal, which helps promote better understanding and employee engagement, subsequently providing greater value forward spend. Equiniti provides highly scalable, data enrichment, existence verification, tracing and mortality screening services. Flexible Benefits Flexible Benefits allow employees to tailor their benefits package to suit their lifestyle. A range of insurance, lifestyle and incentivising products mean that employees can also save on tax and National Insurance contributions depending on the choices made. Total Rewards Total rewards statements bring the full details of an employee s compensation package together so that they can see the full value of their rewards. Client Customisation Tax and NI Savings Benefits Portal Total Reward Statement Aids Employee Retention Our data purists ingest, cleanse, process and analyse structured and unstructured data with ease to help our clients improve management oversight and control. With a proven track record, we have reunited one million people with 640 million of unclaimed entitlements. Key facts We help clients improve management oversight and control We helped Land and Property Services (LPS) in Northern Ireland trace 84.5% of end dated accounts with outstanding debt, helping LPS to generate rate demands for 27,478 properties equating to 13.5 million in new revenue. Facts We provide the largest flexible benefits solution to one of the top ten largest employers in the country Integration of other services on a flex or total reward basis We can integrate with HR, payroll and pensions to cut costs and make it easier for the end user Experience of large scale benefits schemes. Flexible Benefits Service HR, Payroll, Pensions Integration

7 Complaint management We deliver intelligent end-to-end complaint handling and rectification solutions to some of the UK s most highly regulated organisations. As a strategic partner, we provide the people, processes and award-winning technology to help you manage your complaints, meaning you don t have to contract, engage and manage multiple suppliers. Our solution is modular which gives our clients the freedom to select single components of the customer experience service, through to an end-to-end managed service solution. With a proven track record, Equiniti deployed Europe s largest complaint handling system to over 70,000 users and have over 1,300 experienced financial services consultants working on-site across the UK

8 Pension administration support Equiniti touches the lives of millions of current and former NHS employees through our pensions services. Our software and systems help manage the pension contributions of approximately 1.3 million current NHS employees while we manage, process and pay sums totalling 7 billion to over 760,000 NHS pensioners each year. Key facts We are partners in MyCSP- the first ever government mutual venture We have the national contract for pension administration support for the NHS for England and Wales Payments processing Equiniti helps organisations to automate and streamline their payments processes and provide assurance around transactional excellence. On behalf of our clients we administer over 72 billion in payments each year. We can manage the receipt, processing, reconciliation and financial control of payments. Our frameworks and accreditations Accreditations ISAE 3402 ISO ISO Healthcare Frameworks Health Trust Europe London Procurement Partnership G-Cloud Driving accuracy into the process, we help to reduce processing errors and improve visibility of cash flow and payments. Our in-depth understanding of the processes and technologies required enables our customers to be confident in our ability to deliver regulatory compliance, minimise exposure to risk and fraud and help to improve customer service. ISO 9001 Investors in People EFQM HM Revenue and Customs Payroll Standard Microsoft Gold Certified Partner Oracle Certified Partner 14 15

9 equiniti.com 16 Equiniti, Suite 1/1, 3 Minster Court, Mincing Lane, London EC3R 7DD

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