Citrix XenApp Design & Implementation Service

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1 Citrix XenApp Design & Implementation Service G-Cloud 7 November 2015

2 Citrix XenApp Design and Implementation Service Service Overview RealServe IT s XenApp Design and Implementation Service aims to analyse the current estate to recommend best fit technologies to achieve the goals of the project. We understand that one solution does not fit all, thus analysing the application and desktop requirements of the users, we provide the right method of delivery to meet business requirements. RealServe IT also has experience in third party technologies such as AppSense, App-V and PrintMap to enhance the user experience and environment management. Features Provide knowledge transfer on the latest versions of vendor s software Vendor Certified Professional Services Architects and Consultants Enterprise Experienced Experts Proven Project Methodology Benefits Reduce project delivery time due to experience and expertise Gain essential knowledge and skills from consultants Gain knowledge on latest versions and editions Referenceable Clients: Global Banks ask for details Waverley Borough Council University College London Tandridge District Council West Thames College GlaxoSmithKline Hampshire County Council# Surrey County Council

3 Service Deliverables RealServe IT has helped many organisations deliver Citrix XenApp. We have a proven process to ensure projects meet timescales and budgets. The following is an outline of process. Discovery: The Discovery stage aims to audit the application and desktop estate. Applications & dependencies Application / Desktop Usage Application / Desktop Users Peripherals Assessment: The Assessment phase covers the following areas: Platform compatibility Windows 7 / 8 / 10 Browser compatibility 32 / 64 bit compatibility Virtualization compatibility & options Delivery options Licensing Design Workshop The Design Workshop is a High Level Design (HLD) process which is undertaken with the customer stakeholders in the project. Business as well as technical requirements are defined and various technologies available can be discussed and demonstrated to evaluate their inclusion or exclusion from the design phase. Any decisions made will be documented and included in the HLD. Areas covered are: XenApp delivery MCS or PVS Monitoring & management Application delivery Profiles & Policies Hosted Shared Desktop types Infrastructure server/storage/network User types User experience & performance Remote access Scalability Printing Architecture Security User peripherals (USB, Video, Voice) Disaster Recovery Testing and deployment strategy Design Stage Following decisions made in the Workshop, a new farm design process can begin in conjunction with technical stakeholders within the Customers business. The design should follow Vendor Best Practice techniques for design and implementation. It will consist of the following: Server build process Installation of product and configuration settings Application packing Remote access process Support team training User training Pilot/Staged roll-out plan Validation

4 Proof of Concept / UAT The PoC is set up and configured according to the approved design. A small number of applications & desktops are set up for selected users to test the solution in principal and gage the user experience. The IT team & candidates will be trained and the PoC process will be fully documented. The below will be installed and configured: Server & hypervisor XenApp components Windows Client OS PoC test applications Remote Access solution Test candidate profiles Once the PoC is successful, a User Acceptance Testing environment is built. All applications are installed and a larger number of candidates are selected to test. Load Testing and Benchmarking Performance Validation For larger environments, load testing and benchmarking performance is recommended. Server configurations and application variations can be tested and validated by simulating user workloads. This is fully documented and infrastructure recommendations are proposed based on the results. This validation process also aids in capacity planning. Deployment The deployment phase is then conducted once the UAT environment has been signed off. This is then scaled up and users migrated in accordance to the Deployment Strategy. Full documentation will be provided. On-Boarding and Training Full technical training is provided to the IT team and on-boarding training can be provided to end users so all aspects of the business are empowered to manage and take advantage of their new platform.

5 About RealServe IT RealServe IT is a solutions lead consultancy firm with seasoned consultants and engineers that have been designing strategies and building solutions using decades of industry experience gained in the field, to help customers solve their complex IT challenges. This enables them to unlock the full potential of datacentre, workspace technology, application and desktop delivery, management and security, alongside the more recent Cloud Services. RealServe IT can assist your organisation to reduce on-going operational costs and security risks, increase efficiency, agility, flexibility, security controls & management of your data. Our services range from optimising and integrating technologies, to owning large scale IT transformation programmes specialising in: Cyber & Desktop Security technologies Virtualization technologies Cloud Application & Desktop Delivery Application Performance & Optimization Cloud (hosted and premise) solutions Our consultants and engineers are certified to the highest levels in their field and have years of experience between them having worked on major projects for many of the UK s largest corporates Our solutions include off the shelf as well as custom tailored solutions that deliver results critical for our client s success. Service Capabilities We pride ourselves in being as flexible and agile as possible to respond to our clients needs and timescales, to architect superior solutions at a fraction of the time and cost. Services include... Design and Architecture System and Vendor Selection System Assurance Functionality and Security Assurance Transition Phase Planning and Implementation Business Continuity, Resiliency Planning and Design Proof of concept and evaluations Knowledge transfer and end user training Health checks and security assessments Cyber Security With the ever increasing threat from Cyber activity, the dangers are becoming far more sophisticated. Relying on perimeter defences alone now is wholly inadequate. In Cisco s 2014 annual security report they stated All organizations should assume they ve been hacked, which means that there is an even more urgent need to protect data integrity and confidentiality within the corporate network as well as outside. RealServe IT Security staff have many combined years of experience working inside global Enterprise organisations. We have been working with various partners to allow our customers to understand

6 how game changing security solutions can be used and deployed within their environments to solve many of today s challenges. In partnership, RealServe IT also offers a range of advanced vulnerability Management, penetration testing and security training services by fully certified and accredited consultants. Our Cyber security Solutions include A Cyber IT security intelligence service that combines network traffic inspection, endpoint monitoring, and intuitive analytics into a single, comprehensive cloud (premise/hosted) solution providing Breach/Malware/Threat Detection & Prevention, along with Cyber Kill Chain Analysis delivering a fully comprehensive view of security breaches together with alerting and reporting. Application & Desktop Virtualization RealServe IT provides application and desktop virtualization solutions. Our partnerships with VMware, Citrix and Microsoft allow us to deliver using the best of breed products for our customers. We are able to offer design and implementation services using our experienced solutions architects. RealServe IT has experience with managing applications and desktops in both physical and virtual environments. Our skill sets in application virtualization include Microsoft App-V, Citrix Streaming Profiler and VMware ThinApp. In desktop environments, for virtualization we have expertise in Citrix XenDesktop/XenApp and VMware Horizon View and for physical desktop management RealServe IT offer solutions around Microsoft System Center 2012, AppSense DesktopNow and VMware Horizon Mirage. Our Partners Certifications: Citrix - Entire Product Suite CCA CCEE CCEA VMware Server and End User Compute VCAP-DCD VCAP-DCA VCP-DCV VSPD510 Microsoft SCCM MVP MCSE - Windows Desktop & Server OS Security IFCI Certifi3ed Cybercrime Investigator rapidphire Authorised Consultant CEH Certified Ethical Hacker

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