IT OUTSOURCING FOR SMALL & MEDIUM SIZED ORGANISATIONS IN THE FINANCIAL SERVICES SECTOR

Size: px
Start display at page:

Download "IT OUTSOURCING FOR SMALL & MEDIUM SIZED ORGANISATIONS IN THE FINANCIAL SERVICES SECTOR"

Transcription

1 IT OUTSOURCING FOR SMALL & MEDIUM SIZED ORGANISATIONS IN THE FINANCIAL SERVICES SECTOR FundLab guide

2 This guide is intended for the following audiences: Regulated firms considering out-sourcing for the first time CTO s and COO s of regulated firms in the financial services sector Those wishing to develop a headline understanding of the pertinent issues in technology infrastructure

3 INTRODUCTION IT OUTSOURCING IN 2011 IT will continue to have a central role in helping SMEs gain a competitive edge and achieve their potential for growth. However, according to IT research company Gartner, there will be growing pressure in 2011 for IT investments to produce direct business results: IT will be expected to make a demonstrable and direct contribution to business growth in most organisations, both through increased competitiveness and the creation of new market opportunities. (Gartner, 2010) In 2011 the outsourcing of IT and system management services will continue to be a growing trend for SMEs, with Gartner predicting that 40% of IT infrastructure will be purchased as a service this year. Award-winning technology commentator Jason Hines agrees: I like to call this phenomenon Datacenter-as-a-Service and I strongly believe we are in the midst of a major shift to this model.

4 WHY OUTSOURCE? The reasons for the popularity of outsourcing are many and varied, although they boildown to the ability for SMEs to reduce costs and resulting risk, while improving competitiveness through the application of the latest IT best practice and appropriate new technology. To gain a competitive edge and prosper, SMEs in the financial services sector must effectively mobilise all the relevant skills and resources, which in IT means the selection of an appropriate outsource partner, comments Helena Quinn, Director of specialist outsourced IT and strategic support provider FundLab. Outsourcing allows SMEs to access enterprise level technology, cutting-edge strategic services, along with sophisticated and responsive support previously only available to major firms with large internal IT departments and multi-million pound IT budgets. Through the benefits of group purchasing and established supplier relationships, a good IT services provider can also save partners money on procurement. While outsourcing can significantly reduce labour costs and overheads, allowing firms to concentrate precious resources and time on core business activities. A responsive, time-critical support service, available around the clock and delivered by experienced engineers and technicians, helps regulated companies maintain business efficiency and reduces the risk of costly down-time due to technical problems. Despite being so important, SMEs cannot hope to provide the necessary support services internally without over-resourcing. Hardly surprising, then, that support and helpdesk provision are one of the most common outsourced IT services. Outsourcing IT services are particularly beneficial for new regulated companies setting up in business. An outsource partner will design and implement appropriate IT systems and technologies quickly and efficiently, saving valuable resources. Furthermore, by anticipating future demands, flexible, scale-able IT systems can be deployed that grow

5 with a company, negating the need for costly system changes as IT demands grow in the future. A start-up company can gain access to expert advice and support in areas such as regulatory compliance, disaster recovery planning and even recruitment. IT outsource partners will also be well versed in the complexities of the international regulatory environment, helping ensure full compliance with the relevant state, national and international regulations is incorporated into IT systems and procedures from the outset.

6 Key Outsourced IT Services IT Support and Helpdesk Often under-valued, time critical support is one of the most vital IT service requirements for small and medium sized regulated companies. Sophisticated and responsive enterprise level support and helpdesk services should be available around the clock, 365 days a year, from an outsource partner. Helpdesk staff should be technically competent and highly motivated, with an expert knowledge of all the relevant technology and an intimate understanding of your IT systems. Employees should possess recognised industry qualifications, such as Microsoft and Cisco certification. Cloud technology True cloud solutions can provide huge benefits to SMEs in the alternative asset management sector through the remote hosting of applications and data services. Behind the recent hype about the Cloud is an exciting paradigm shift which allows SMEs to unlock the benefits of enterprise-level technology, while reducing costs. It s a win, win situation, comments Justin Fielding, cloud technology expert at FundLab. A wholly-owned and managed cloud services provider will help improve the efficiency of IT infrastructure, while reducing capital investment on hardware and management costs. Further benefits include greater scale-ability, with a cloud-based system able to grow as your company does. Continuity Planning/ Disaster Recovery Improve a company s preparedness and resilience in the face of unexpected events and disasters through the creation of a comprehensive disaster management plan. Indeed, with Price Waterhouse Cooper estimating that over 95% of companies experiencing a server disaster without a recovery plan in place go out of business within 18 months, continuity planning should be of paramount concern.

7 In addition to drafting a disaster recovery plan, an IT outsource provider will also be able to provide a cost-effective, fully-managed disaster recovery solution tailored to a company s individual needs and including a combination of clustering, replication and cloud technologies. Regulatory Compliance Regulatory compliance affects all aspects of business operations in the alternative asset management sector. An outsourced IT partner will help ensure regulatory compliance and best practices are integrated into IT systems in a cost-effective and efficient way. They can also audit existing systems to ensure regulatory compliance. Security System security and data integrity are of critical importance to regulated firms in the financial sector. A comprehensive range of security services, delivered by experienced and certified security consultants, should be provided by your IT outsource partner. A security services offering will typically include security audits on current systems, the development of organisation-wide IT security strategies, the implementation of the latest SOX and FSA compliant network security solutions, and rapid response incident management in the event of a security breach or incident. Data security is an imperative, though the implementation of effective security systems and practices can also improve efficiency and competitiveness, rather than being a drain on resources, explains Andy Moore, head security officer at FundLab. Telecommunications & VOIP solutions To compete at an international scale smaller regulated companies require cutting-edge, cost-effective telecommunications solutions, which can keep them in touch wherever they are. Outsourced IT suppliers should create an appropriate package tailored specifically to a business s needs and including the latest voice, internet and mobile solutions.

8 They should also be able to integrate VOIP into a telecommunication system, harnessing the benefits of this powerful technology for improving the quality and reliability of a telephony system, while cutting costs. Virtualisation Using the latest virtualisation technologies available through an outsource partner can significantly boost the efficiency of a companies network operations. Virtual servers are inherently scale-able allowing additional server capacity to be deployed quickly and without major costs as a company s requirements grow. Less physical hardware means greater reliability and better business continuity and disaster recovery. More efficient server utilisation, with less unused server space at any given time, reduces energy use and carbon emissions, which is a growing concern for hedge fund managers and investors.

9 About FundLab FundLab is a privately owned firm established in 2010 as a Centre of Excellence for technology in financial services. FundLab is a division of ITLab, which has over 10 years experience of providing enterprise standard strategic support and IT services for small and medium sized companies across the UK. As an SME itself, FundLab understands the issues and pressures facing its clients. FundLab prides itself on its global outlook and its ability to deliver high-quality services worldwide through an international team of 40 employees, including 30 highly-trained, accredited engineers, based in our offices in London, Cape Town and Auckland. The firm is expanding its international presence with the opening of an office in New York in FundLab provides a fully outsourced IT department and strategic services to regulated businesses, hedge funds and private equity firms, with true round-the-clock-support, a wholly-owned cloud solution and an OFCOM-registered telecommunications facility. The company s service offering is specifically designed to help ambitious small and medium sized firms, typically with users, by advising on IT best practice, thereby allowing them to compete internationally at the highest level. FundLab gives its clients access to the latest cutting-edge, enterprise level technology and expert technical knowledge, previously only enjoyed by large firms with multi-million pound budgets and dedicated in-house IT departments. FundLab provides a sophisticated and responsive level of support at a reasonable cost, allowing SMEs with bold ambitions to get their IT right, first time. The firm has an in-depth knowledge of the financial sector and its competitive landscape. The team has also identified key issues, which are of paramount importance to SMEs today. These include disaster recovery & business continuity planning, regulatory compliance, cloud technology and virtualisation. The FundLab team is well-positioned to address IT issues across the financial services sector. They have a clear goal to ensure they employ the very best people in the industry;

10 and they can use their extensive recruitment experience to make sure their clients also find the right employees. Furthermore, clients can also benefit from key value-add services delivered through strategic partnerships with organisations across the sector, such as AIMA, Microsoft and Citrix.

Providing a quality IT Support & Consultancy service in the South East

Providing a quality IT Support & Consultancy service in the South East Providing a quality IT Support & Consultancy service in the South East At M2 Computing, we provide flexible, affordable IT consultancy and systems support across the South East. With a proven track record

More information

CHILL IT SUPPORTING YOUR BUSINESS INFORMATION TECHNOLOGY FOR YOUR BUSINESS

CHILL IT SUPPORTING YOUR BUSINESS INFORMATION TECHNOLOGY FOR YOUR BUSINESS CHILL IT SUPPORTING YOUR BUSINESS INFORMATION TECHNOLOGY FOR YOUR BUSINESS CHILL IT provides you with the full suite of IT business solutions to keep you operating at your best and without stress. OUR

More information

MAXIMUM PROTECTION, MINIMUM DOWNTIME

MAXIMUM PROTECTION, MINIMUM DOWNTIME MANAGED SERVICES MAXIMUM PROTECTION, MINIMUM DOWNTIME Get peace of mind with proactive IT support Designed to protect your business, save you money and give you peace of mind, Talon Managed Services is

More information

August 2013 www.itlab.com

August 2013 www.itlab.com August 2013 www.itlab.com A short guide to cloud migration The cloud is unchartered territory for many organisations. Yes, there are a number of really important benefits to cloud computing - no matter

More information

DNA IT - Business IT On Demand

DNA IT - Business IT On Demand DNA IT - Business IT On Demand September 1 2011 DNA IT White Paper: Introduction to Cloud Computing The boom in cloud computing over the past few years has led to a situation that is common to many innovations

More information

CompleteCare+ Enterprise Voice

CompleteCare+ Enterprise Voice There s more to communications than email: Unified communication and collaboration, information sharing and team productivity services Contents 1. Executive Summary 2. Introduction Enterprise-level communications

More information

VoIP Telephony for Schools. The deployment and ongoing support of VoIP solutions for the UK education sector.

VoIP Telephony for Schools. The deployment and ongoing support of VoIP solutions for the UK education sector. VoIP Telephony for Schools. The deployment and ongoing support of VoIP solutions for the UK education sector. The future of voice communication for education. Together with our partners at New Star Networks,

More information

Managed Services Reduce Costs and Improve Operational Efficiencies

Managed Services Reduce Costs and Improve Operational Efficiencies Managed Services Reduce Costs and Improve Operational Efficiencies Capita IB Solutions strategic solutions help you manage costs, reduce risk, increase flexibility and realise operational efficiencies.

More information

Bright Business Solutions and Ideas. Does your IT really Support your Business. An e-dba whitepaper - March 2011

Bright Business Solutions and Ideas. Does your IT really Support your Business. An e-dba whitepaper - March 2011 Bright Business Solutions and Ideas Multi skilled people are more expensive to employ, and they are also increasingly difficult to find. Sourcing an experienced IT team with the comprehensive skills needed

More information

The benefits of Cloud Computing

The benefits of Cloud Computing WHITE PAPER The benefits of Cloud Computing by Richard Ferriman, CEO (UK) of appichar Ltd The boom in Cloud computing over the past few years has led to a situation that is common to many innovations and

More information

ICT Manager Support. Complementing the skillset of your schools internal ICT function.

ICT Manager Support. Complementing the skillset of your schools internal ICT function. ICT Manager Support. Complementing the skillset of your schools internal ICT function. Introducing ICT Manager Support. Our ICT continues to work in partnership with a growing number of schools that require

More information

A brighter business future

A brighter business future A brighter business future Your preferred partner for IT, Print & Cloud solutions Welcome to Principal about us / Principal is a leading UK supplier of document and print management hardware and software,

More information

School Admin Network Support. Specialist telephone, remote and scheduled onsite support for the school admin network.

School Admin Network Support. Specialist telephone, remote and scheduled onsite support for the school admin network. School Admin Network Support. Specialist telephone, remote and scheduled onsite support for the school admin network. Introducing school admin network support. In addition to our scheduled onsite technical

More information

pavcloud PaaS IaaS VaaS DCaaS For orders and information call 01273 834 000 or email: info@pav.co.uk FEATURES: BENEFITS: DCaaS VaaS IaaS PaaS

pavcloud PaaS IaaS VaaS DCaaS For orders and information call 01273 834 000 or email: info@pav.co.uk FEATURES: BENEFITS: DCaaS VaaS IaaS PaaS Factsheet : pavcloud For orders and information With increased focus on maximising the financial resources of your IT department along with improving service agility, flexibility and availability, many

More information

Company Overview & Profile

Company Overview & Profile Company Overview & Profile Introduction Intellium is a privately held, New Zealand owned, technology integration company. The Intellium team have experience in the design, deployment and the support of

More information

Intacore Managed IT Services

Intacore Managed IT Services Intacore Managed IT Services Reduced downtime through Proactive Managed IT Services 2 SOLUTIONS TO SUIT BUSINESSES OF ALL SHAPES AND SIZES Intacore s managed IT services prides itself on building excellent

More information

Scheduled Onsite Technician Support. Fully scalable onsite technical support services for the UK education sector.

Scheduled Onsite Technician Support. Fully scalable onsite technical support services for the UK education sector. Scheduled Onsite Technician Support. Fully scalable onsite technical support services for the UK education sector. Scheduled onsite technician support for schools. Our ICT provides a scheduled onsite technician

More information

Excellence through experience. Shaping information technology to help you achieve more

Excellence through experience. Shaping information technology to help you achieve more Excellence through experience Shaping information technology to help you achieve more We base our service on the needs of our clients and listen carefully to their problems, their objectives and their

More information

IT Enterprise Services

IT Enterprise Services IT Enterprise Services Enterprise Sync & Share Unleash productivity with Enterprise Sync & Share Secure file share on any device, any time, anywhere Meeting the challenges of a digital world Digital assets

More information

IT Services. We re the IT in OrganIsaTion. Large Organisations

IT Services. We re the IT in OrganIsaTion. Large Organisations IT Services. We re the IT in OrganIsaTion Large Organisations IT for Large Organisations. As the world of business technology has changed, so have we. From designing, building and optimising tailored

More information

Microsoft Office 365 for Education. Professional services for schools that are looking to adopt Microsoft Office 365.

Microsoft Office 365 for Education. Professional services for schools that are looking to adopt Microsoft Office 365. Microsoft Office 365 for Education. Professional services for schools that are looking to adopt Microsoft Office 365. What is Microsoft Office 365 for Education? Microsoft Office 365 for Education is a

More information

The Case for Cloud-Based Email Services

The Case for Cloud-Based Email Services The Case for Cloud-Based Email Services A Quantix White Paper Feb 2011 Call us on: 0115 983 6200 Visit us on-line at: www.quantix-uk.com E-mail us at : enquiries@quantix-uk.com MICROSOFT EXCHANGE - MISSION

More information

3-in-1 Business Technology Solutions

3-in-1 Business Technology Solutions Derbyshire Leicestershire London Head Office Head Office Leicestershire The Hopkiln, Bury Court, Bentley, Surrey GU0 5lZ 0345 0742 993 0345 303 00 leicestershire@opusteam.co.uk info@opusteam.co.uk London

More information

POWERING YOU AHEAD. With A Cloud Based Infrastructure

POWERING YOU AHEAD. With A Cloud Based Infrastructure POWERING YOU AHEAD With A Cloud Based Infrastructure YOUR NEEDS As a small-medium sized business you not only need IT systems and applications that you can rely on, but also an infrastructure that enables

More information

Streamline and enhance the way you work

Streamline and enhance the way you work Streamline and enhance the way you work bt.com More Connections. More Possibilities. A better way In the past businesses learned to work the hard way. They often operated with people in little islands,

More information

ICT Strategy Consulting Services for Schools. Helping schools to establish a clear vision for ICT.

ICT Strategy Consulting Services for Schools. Helping schools to establish a clear vision for ICT. ICT Strategy Consulting Services for Schools. Helping schools to establish a clear vision for ICT. ICT Strategy Consulting Services for Schools. ICT has transformed the way that children learn and teachers

More information

JOB DESCRIPTION. Head of Information and Communication Technology

JOB DESCRIPTION. Head of Information and Communication Technology JOB DESCRIPTION Job Title Reports to Management Responsibility Head of Information and Communication Technology Chief Operating Officer Senior IT Officer, IT Intern Grade & Level 2A.2 Department Description

More information

ICT Strategy 2010-2013

ICT Strategy 2010-2013 ICT Strategy 2010-2013 If you would like to receive this publication in an alternative format (large print, tape format or other languages) please contact us on 01832 742000. East Northamptonshire Council

More information

EMAIL MANAGEMENT SOLUTIONS SAFEGUARD BUSINESS CONTINUITY AND PRODUCTIVITY WITH MIMECAST

EMAIL MANAGEMENT SOLUTIONS SAFEGUARD BUSINESS CONTINUITY AND PRODUCTIVITY WITH MIMECAST EMAIL MANAGEMENT SOLUTIONS SAFEGUARD BUSINESS CONTINUITY AND PRODUCTIVITY WITH MIMECAST Enabling user efficiency with a cloud-based email platform With productivity, revenues and reputation at stake, an

More information

About Advent One. Contents. 02 What we do. 03 Infrastructure Services. 04 Cloud and Managed Services. 07 Hosting Desktop. 08 Phone.

About Advent One. Contents. 02 What we do. 03 Infrastructure Services. 04 Cloud and Managed Services. 07 Hosting Desktop. 08 Phone. About Advent One Contents 02 What we do 03 Infrastructure Services 04 Cloud and Managed Services 07 Hosting Desktop 08 Phone 09 Email 10 Back up Recovery 12 Dev/Test 13 Contact Making technology work.

More information

Remote Network Monitoring. A specialist remote network infrastructure monitoring solution for the UK education sector.

Remote Network Monitoring. A specialist remote network infrastructure monitoring solution for the UK education sector. Remote Network Monitoring. A specialist remote network infrastructure monitoring solution for the UK education sector. Keeping a watchful eye over your schools network infrastructure. Our ICT introduces

More information

Capability Statement

Capability Statement Capability Statement Managed IT is a highly trusted and accountable IT services provider who has been delivering end to end, best practice ICT solutions to SMB, enterprise and government organisations

More information

Small Changes Big Impact: Leveraging technology in an uncertain economy

Small Changes Big Impact: Leveraging technology in an uncertain economy Small Changes Big Impact: Leveraging technology in an uncertain economy Small Changes Big Impact: Leveraging technology in an uncertain economy 2 Introduction In its most recent Charity Forecast survey,

More information

SERVIA CLOUD DATA CENTRE SOLUTIONS. Infrastructure as a Service, Virtual Disaster Recovery, Off-site Backup and Desktop as a Service

SERVIA CLOUD DATA CENTRE SOLUTIONS. Infrastructure as a Service, Virtual Disaster Recovery, Off-site Backup and Desktop as a Service SERVIA CLOUD DATA CENTRE SOLUTIONS Infrastructure as a Service, Virtual Disaster Recovery, Off-site Backup and Desktop as a Service PROTECTING YOUR CRITICAL DATA AND APPLICATIONS Data is now at the core

More information

White Paper: Introduction to Cloud Computing

White Paper: Introduction to Cloud Computing White Paper: Introduction to Cloud Computing The boom in cloud computing over the past few years has led to a situation that is common to many innovations and new technologies: many have heard of it, but

More information

Your Guide to Navigating the Cloud. www.ukcloudalliance.co.uk

Your Guide to Navigating the Cloud. www.ukcloudalliance.co.uk Your Guide to Navigating the Cloud www.ukcloudalliance.co.uk 0800 138 4443 Sharing knowledge, ideas and innovation Welcome to the UK Cloud Alliance. Medium sized UK companies tell us they want the best

More information

10 steps to the Cloud for SMBs Introduction to Cloud computing. www.fasthosts.co.uk. Ask the Experts. Making Business Work Better Online

10 steps to the Cloud for SMBs Introduction to Cloud computing. www.fasthosts.co.uk. Ask the Experts. Making Business Work Better Online 10 steps to the Cloud for SMBs Introduction to Cloud computing This paper is designed to explain, in plain English, the real reasons behind how your business can benefit from Cloud computing, and help

More information

Hosting and data centre services

Hosting and data centre services Hosting and data centre services Who is Equiniti? Equiniti is a specialist provider of IT services, delivering bespoke solutions to over 2,200 clients in the public and private sectors. Our expertise is

More information

DOING BUSINESS IN THE CLOUD

DOING BUSINESS IN THE CLOUD DOING BUSINESS IN THE CLOUD APPLICATIONS INFRASTRUCTURE EXPERTISE WHY CODESTONE? Codestone is a leading virtualisation specialist and as such we have a wealth of experience in migrating our clients from

More information

Hosted Exchange for Business

Hosted Exchange for Business Your complete guide to Hosted Exchange Hosted Exchange for Business 1 Table of Contents Hosted Desk- 3 What is Hosted Exchange? 3 What are the benefits of Hosted Exchange? 4 How easy is it to migrate to

More information

Cloud, Community and Collaboration Airline benefits of using the Amadeus community cloud

Cloud, Community and Collaboration Airline benefits of using the Amadeus community cloud Cloud, Community and Collaboration Airline benefits of using the Amadeus community cloud Index Index... 2 Overview... 3 What is cloud computing?... 3 The benefit to businesses... 4 The downsides of public

More information

IT Support. 020 8269 6878 www.premierchoiceinternet.com support@premierchoiceinternet.com. 30 Day FREE Trial. Free Site Survey & Network Health Report

IT Support. 020 8269 6878 www.premierchoiceinternet.com support@premierchoiceinternet.com. 30 Day FREE Trial. Free Site Survey & Network Health Report IT Support Premier Choice Internet has been providing reliable, proactive & affordable IT Support solutions to companies based throughout the UK since 2002. Our goal is to provide our customers with the

More information

Our School Backup A trusted, safe and secure remote backup solution for the UK education sector.

Our School Backup A trusted, safe and secure remote backup solution for the UK education sector. Our School Backup A trusted, safe and secure remote backup solution for the UK education sector. A trusted, safe and secure remote data backup solution for schools. Our ICT presents Our School Backup,

More information

Cloud Computing Services

Cloud Computing Services Cloud Computing Services Thinking About Moving to the Cloud? How you get to the cloud is as important as being there, because being in the cloud isn t enough. Your access needs to be synced with your overall

More information

How to Avoid the Headache of User Mailbox Quotas

How to Avoid the Headache of User Mailbox Quotas How to Avoid the Headache of User Mailbox Quotas Email Archiving Top Four Storage Management Challenges and Solutions Executive Summary Corporate email contains business critical information which is relied

More information

COMPANY PROFILE OVERVIEW

COMPANY PROFILE OVERVIEW Corporate Profile COMPANY PROFILE OVERVIEW Align your IT with your business THINK it Solutions TM is a leading specialist in the world of Information and Communications Technology (ICT).Offering dynamic

More information

Cloud Computing White Paper

Cloud Computing White Paper Cloud Computing White Paper Cloud Computing the facts Zed One Technology One, Kingsmill Business Park, Kingston upon Thames, Surrey, KT1 3GZ t: +44 (0)20 3326 0222 f: +44 (0)20 3326 0201 e: sales@z1tech.net

More information

ADVANTAGES OF CLOUD ULTRA AN ULTRA COMMUNICATIONS WHITEPAPER CLOUD CONTACT CENTRE SOLUTIONS COMMUNICATIONS. www.ultraasp.net +44 (0) 207 965 0207

ADVANTAGES OF CLOUD ULTRA AN ULTRA COMMUNICATIONS WHITEPAPER CLOUD CONTACT CENTRE SOLUTIONS COMMUNICATIONS. www.ultraasp.net +44 (0) 207 965 0207 ADVANTAGES OF CLOUD AN ULTRA COMMUNICATIONS WHITEPAPER ULTRA COMMUNICATIONS CLOUD CONTACT CENTRE SOLUTIONS www.ultraasp.net +44 (0) 207 965 0207 WHAT IS A CLOUD CONTACT CENTRE? Ever since the world s first

More information

Information Technology Resource Services

Information Technology Resource Services Information Technology Resource Services RTI specializes in resource solutions ranging from Help Desk, Workstation, Network Infrastructure and Telecommunications services to Software and Web Site Developers.

More information

Expert. Trusted. Effective. IT managed services tailored to you. From Modern Networks.

Expert. Trusted. Effective. IT managed services tailored to you. From Modern Networks. Expert. Trusted. Effective. IT managed services tailored to you. From Modern Networks. A Complete End-to-End Portfolio Established in 1999, Modern Networks is a managed service provider helping clients

More information

A tailored Asset Management solution to best suit your needs

A tailored Asset Management solution to best suit your needs ASSET MANAGEMENT A tailored Asset Management Data # 3 s Asset Management solution enables customers to manage, plan and optimise their investments in ICT hardware and software licenses. Customers can understand

More information

Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation.

Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation. Introduction Chris Senior Network Engineer Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation. And if things go too wrong for too long then

More information

Climate change sets up cloud control

Climate change sets up cloud control Climate change sets up cloud control A briefing paper on the emergence and future development of cloud-based services Produced by InTechnology www.intechnology.com Introduction There are some plants in

More information

Cloud computing is a way of delivering IT services to users without the need to buy, install or manage any infrastructure.

Cloud computing is a way of delivering IT services to users without the need to buy, install or manage any infrastructure. hosted services dynamic Increased flexibility and cost saving The benefits employees can access information wherever they are, rather than having to remain at their desks. Reduced costs our hosted services

More information

Guardian365. Managed IT Support Services Suite

Guardian365. Managed IT Support Services Suite Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service

More information

The Oracle Infrastructure Specialist

The Oracle Infrastructure Specialist The Oracle Infrastructure Specialist Q Associates provides information systems and services that align IT strategy with commercial value. Our aim is to improve IT efficiency and performance whilst reducing

More information

ABOUT NODE4. node4.co.uk

ABOUT NODE4. node4.co.uk N4CLOUD ABOUT NODE4 At Node4 we provide you with our top class infrastructure of Data Centres with a national core MPLS network so you can take advantage of the benefits that technology brings. We have

More information

EDP HOSTING SERVICES Reducing Your Costs & Protecting Your Business

EDP HOSTING SERVICES Reducing Your Costs & Protecting Your Business EDP HOSTING SERVICES Reducing Your Costs & Protecting Your Business Cost-effective, client focused, business solutions. Building relationships for business growth Considering outsourcing your computing

More information

Microsoft Software Licensing for Schools. Helping schools to circumvent the complexities of Microsoft Education Licensing.

Microsoft Software Licensing for Schools. Helping schools to circumvent the complexities of Microsoft Education Licensing. Microsoft Software Licensing for Schools. Helping schools to circumvent the complexities of Microsoft Education Licensing. Microsoft Software Licensing. As a Microsoft Authorised Education Reseller and

More information

UNIQUE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS

UNIQUE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS WE MAKE IT POSSIBLE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS UNIQUE WHOLESALE HOSTED CENTREX TAKING COMMUNICATION INTO THE CLOUD

More information

UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED

UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED WHITE PAPER WHITE PAPER UC FOR THE CLOUD ERA 2 COMMUNICATION: THE FOUNDATION OF BUSINESS In the past, the private branch exchange (PBX) likely saved your

More information

A look at the extent to which companies across the UK are currently using cloud technologies and how they plan to benefit from them in the future.

A look at the extent to which companies across the UK are currently using cloud technologies and how they plan to benefit from them in the future. The cloud in reality A look at the extent to which companies across the UK are currently using cloud technologies and how they plan to benefit from them in the future. Cloud based services have been available

More information

IT that just works MANAGED NETWORKS IT S WHO WE ARE.

IT that just works MANAGED NETWORKS IT S WHO WE ARE. IT that just works MANAGED NETWORKS IT S WHO WE ARE. MANAGED NETWORKS IT S WHO WE ARE. Managed Networks was founded in 1992 by Ben Rapp, originally providing bespoke software development services to FTSE250

More information

The rise of the hybrid network model

The rise of the hybrid network model The rise of the hybrid network model Hybrid networks offer the promise of greater flexibility and capacity, improved application performance and cheaper price points than traditional Wide Area Networks

More information

Colocation, Cloud and Managed Services

Colocation, Cloud and Managed Services Colocation, Cloud and Managed About Node4 At Node4 our growing team of passionate individuals are dedicated to delivering the most effective application of technology to optimise business performance.

More information

New IT projects are difficult to finance due to the large upfront capital costs

New IT projects are difficult to finance due to the large upfront capital costs Top 10 Tips: Cloud-based services For well over a decade, outsourcing tried to take a foot hold, but only over the last two to three years, things have matured, most notably with providers presenting us

More information

HYBRID CLOUD SERVICES HYBRID CLOUD

HYBRID CLOUD SERVICES HYBRID CLOUD SERVICES SOLUTION SUMMARY SEIZE THE ADVANTAGE From the workplace to the datacenter, the enterprise cloud footprint is growing. It delivers on-demand development resources. It accommodates new digital workloads.

More information

Interoute Virtual Data Centre. Hands on cloud control.

Interoute Virtual Data Centre. Hands on cloud control. Interoute Virtual Data Centre. Hands on cloud control. Scale your computing resource on demand Choose where in Europe you want your data Europe s most trusted and secure network www.interoute.com/vdc Interoute

More information

Considerations in Storage Infrastructure Planning

Considerations in Storage Infrastructure Planning Considerations in Storage Infrastructure Planning At NetDef, we re all about recommending the right solution for you now and for the future. The investment you make in your storage environment must support

More information

How cloud computing can transform your business landscape

How cloud computing can transform your business landscape How cloud computing can transform your business landscape Introduction It seems like everyone is talking about the cloud. Cloud computing and cloud services are the new buzz words for what s really a not

More information

NVIRON SUPPORT SERVICES OVERVIEW

NVIRON SUPPORT SERVICES OVERVIEW NVIRON SUPPORT SERVICES OVERVIEW NVIRON SUPPORT SERVICES OVERVIEW SERVICES TO MEET EVERY REQUIREMENT Nviron support services are designed to minimise the cost of running your IT infrastructure and help

More information

Managed Services It needs to be considered now. Whitepaper

Managed Services It needs to be considered now. Whitepaper Managed Services It needs to be considered now Whitepaper Prepared by: e-know.net Limited Date: July 2008 Financial pressures to improve productivity, efficiency and competitiveness mean that law firms

More information

PRIVATE COMPANIES PUBLIC AUTHORITIES SMALL BUSINESSES LARGE BUSINESSES

PRIVATE COMPANIES PUBLIC AUTHORITIES SMALL BUSINESSES LARGE BUSINESSES Fast Reliable Secure PRIVATE COMPANIES PUBLIC AUTHORITIES SMALL BUSINESSES LARGE BUSINESSES For companies with 5 to 5000 users, needing IT services and infrastructure to handle information storage and

More information

SAFETY FIRST. Emerging Trends in IT Disaster Recovery. By Cindy LaChapelle, Principal Consultant. www.isg-one.com

SAFETY FIRST. Emerging Trends in IT Disaster Recovery. By Cindy LaChapelle, Principal Consultant. www.isg-one.com SAFETY FIRST Emerging Trends in IT Disaster Recovery By Cindy LaChapelle, Principal Consultant www.isg-one.com INTRODUCTION Against a backdrop of increasingly integrated and interdependent global service

More information

Networks, communication and telematics.

Networks, communication and telematics. Networks, communication and telematics. _The company They are the absolute essentials: information and communication technologies (ICT) determine everyday corporate life. On the IT side, this involves

More information

White paper. How cloud computing can transform the fortunes of small and mid-sized businesses

White paper. How cloud computing can transform the fortunes of small and mid-sized businesses White paper How cloud computing can transform the fortunes of small and mid-sized businesses Small and mid-sized businesses are increasingly looking for new and innovative ways to cut costs while sharpening

More information

Getting Your Head In The Cloud

Getting Your Head In The Cloud CRM Expert Advisor White Paper Getting Your Head In The Cloud Businesses today hold more data than ever before. As a result, one of the biggest decisions any company small or large has to face is where

More information

COMPAREX. We support your success! www.comparex-group.com

COMPAREX. We support your success! www.comparex-group.com We support your success! September 2012 Agenda The Company Portfolio Our Unique Selling Points References Finances International Presence Our Strong Investor 3 Vision and Values Our Profile is a manufacturer-independent

More information

Application management services that power business transformation

Application management services that power business transformation SOLUTION MAP Application management services that power business transformation Protecting business reputation and revenue through superior application performance Application management for IT and business

More information

WHITEPAPER. Why Businesses are Embracing Cloud IaaS

WHITEPAPER. Why Businesses are Embracing Cloud IaaS WHITEPAPER Why Businesses are Embracing Cloud IaaS Why Businesses Are Embracing Cloud IaaS The rise in virtualization means that businesses of all sizes must be positioned to take advantage of the flexibility,

More information

Cloud Computing. What does it really mean for your business?

Cloud Computing. What does it really mean for your business? Cloud Computing What does it really mean for your business? Technology transforming business The IDC survey, conducted with 696 IT executives and CIOs said that 41 percent are either evaluating cloud solutions

More information

OPPORTUNITIES HOSTED SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES IT S THE CLOUD, ONLY CLEARER WE MAKE IT POSSIBLE

OPPORTUNITIES HOSTED SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES IT S THE CLOUD, ONLY CLEARER WE MAKE IT POSSIBLE SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES OPPORTUNITIES IT S THE CLOUD, ONLY CLEARER THE CLOUD IS RESHAPING THE FUTURE OF Hosted applications such as IP Centrex, SIP Trunking

More information

Bridged Apps: specialise in the deployment of many well known apps, as well as building customer made apps, websites, and SEO.

Bridged Apps: specialise in the deployment of many well known apps, as well as building customer made apps, websites, and SEO. Bridging The Gap Bridged Group is the Strategic partner of The Telstra Business Centre and Telstra Store. We are a Telstra Preferred Cloud Partner with over 35 years of experience between our senior staff

More information

Greenlight. Managed Network. Managed Services. IT Support. Printer Support. Business VoIP. Cloud Solutions. Office Relocations.

Greenlight. Managed Network. Managed Services. IT Support. Printer Support. Business VoIP. Cloud Solutions. Office Relocations. Greenlight Technology Simplified IT Support Managed Network Managed Services Printer Support Mobile Device Management Business VoIP Cloud Solutions Office Relocations Exchange Server 2 Contents About Greenlight

More information

Exceed customer expectations

Exceed customer expectations BT and Avaya Exceed customer expectations Customers expect easy access to your services wherever they are, at any time, through any device. Their expectations are high, but organisations need to be careful

More information

BUYER S GUIDE. flexible service delivery. Top 5 reasons for adopting SAP Managed Services. Remixing SLA s! Managing the post merger IT landscape

BUYER S GUIDE. flexible service delivery. Top 5 reasons for adopting SAP Managed Services. Remixing SLA s! Managing the post merger IT landscape BUYER S GUIDE IT Managed Services Buyer s Guide for SAP customers May 2012 flexible service delivery Moving to the beat of IT innovation with SAP Managed Services to control costs and harmonise IT landscapes.

More information

WHITEPAPER. Cloud, On-premise or Hybrid? Deciding Factors for Choosing your next Data Archiving Solution

WHITEPAPER. Cloud, On-premise or Hybrid? Deciding Factors for Choosing your next Data Archiving Solution WHITEPAPER Cloud, On-premise or Hybrid? Deciding Factors for Choosing your next Data Archiving Solution Cloud, On-premise or Hybrid Deciding factors for choosing your next data archive solution Executive

More information

a leading UK law firm Technology Big decisions about the future

a leading UK law firm Technology Big decisions about the future a leading UK law firm Technology Big decisions about the future 01 Technology Specialists We understand your business because our approach is as focused on the technology as it is the law. A number of

More information

Data Continuity Group. Partner Program Overview

Data Continuity Group. Partner Program Overview Data Continuity Group Partner Program Overview Version 1.0 2014 Table of Contents Summary 3 Who is Data Continuity Group? 3 How to become a DCG Channel Partner 3 Our Accreditations 4 DCG Value-Proposition

More information

Scalability & Capacity Planning: Build vs. Buy

Scalability & Capacity Planning: Build vs. Buy EXECUTIVE REPORT Scalability & Capacity Overview This paper explores issues that arise when planning for growth of Information Technology infrastructure. The paper explains how colocation of data centers

More information

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase 24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of

More information

EXECUTIVE REPORT. Scalability & Capacity Planning: Build vs. Buy

EXECUTIVE REPORT. Scalability & Capacity Planning: Build vs. Buy EXECUTIVE REPORT Scalability & Capacity Overview This paper explores issues that arise when planning for growth of Information Technology infrastructure. The paper explains how colocation of data centers

More information

Exceeding customer expectations in Ireland

Exceeding customer expectations in Ireland BT and Avaya Exceeding customer expectations in Ireland Customers expect easy access to your services wherever they are, at any time, through any device. Their expectations are high, but organisations

More information

SECURE CLOUD SOLUTIONS FOR YOUR BUSINESS.

SECURE CLOUD SOLUTIONS FOR YOUR BUSINESS. SECURE CLOUD SOLUTIONS FOR YOUR BUSINESS. 2015 Learning Possibilities Ltd, 506 Centennial Park, Centennial Avenue, Elstree, Herts, WD6 3FG Email: info@cloudpossibilities.com Telephone: +44 (0) 20 8236

More information

Defining the Enterprise Cloud

Defining the Enterprise Cloud Defining the Enterprise Cloud David Bartholomew Publication date: February 2012 Defining the Enterprise Cloud Cloud services promise to unlock the value of IT and start to deliver strategic business value.

More information

Be Part of the Cloud Conversation Grow your share of wallet permanently. Start

Be Part of the Cloud Conversation Grow your share of wallet permanently. Start Be Part of the Cloud Conversation Grow your share of wallet permanently Start The Cloud Dilemma 1 2 3 Today, we each use several devices and multiple channels text, IM, email, voice and for some, video.

More information

Meeting the challenge

Meeting the challenge Meeting the challenge Working with you to ensure your IT infrastructure delivers Infrastructure Management Services Overview Real solutions to tough challenges Infrastructure Management Services Overview

More information

Company overview CUBE52. +44 (0) 118 328 2205 www.cube52.com sales@cube52.com CLOUD SERVICES

Company overview CUBE52. +44 (0) 118 328 2205 www.cube52.com sales@cube52.com CLOUD SERVICES Company overview +44 (0) 118 328 2205 www.cube52.com sales@cube52.com CUBE52 CLOUD SERVICES Modern hosting & cloud services to support your business At Cube52, our modern hosting and cloud services are

More information

ENABLE ENHANCE EXCEL www.layerv.co.uk

ENABLE ENHANCE EXCEL www.layerv.co.uk ENABLE ENHANCE EXCEL ABOUT US LayerV is an IT consultancy and end-to-end cloud service provider. We deliver winning IT strategies to help companies generate new value and manage technological change throughout

More information

We re all about solutions

We re all about solutions We re all about solutions WE ARE GROWING AND ADAPTING OUR BUSINESS TO MEET YOUR NEEDS TODAY......AND TOMORROW TO INFINITY AND BEYOND Never compromise. Be the best! Karen T. Braswell, Owner/CEO, Alphanumeric

More information