Service assurance systems: worldwide market shares 2010

Transcription

1 Research report Service assurance systems: worldwide market shares 2010 Patrick Kelly July 2011

2 Contents 2 Contents Slide no. 4. Document map Executive summary 5. Overall service assurance market summary 6. Overall service assurance market summary, with 2009 comparison 7. Factors that affected the service assurance market in 2010, and the potential implications of major trends in telecoms 8. Service assurance market summary by sub-segment 9. Technology update cycles are the primary driver for service assurance investments 10. Leading suppliers continue to market solutions that focus on customer experience management and quality of service 11. Document map Recommendations 12. Recommendations for suppliers 13. Recommendations for CSPs 14. Document map Market definition 15. Telecoms software market segmentation 16. Service assurance software features 17. Service assurance sub-segment definitions 18. Service assurance service segment definitions 19. Document map Business environment 20. The business environment in Analysis of 2010 contract wins Slide no. 22. Document map Market shares 23. Service management systems 24. Fault and event management systems 25. Performance monitoring systems 26. Workforce automation systems 27. Probe systems 28. Document map Vendor analysis 29. Amdocs 30. BMC Software 31. CA 32. Consona 33. EMC 34. Hewlett-Packard 35. IBM 36. InfoVista 37. JDS Uniphase 38. Motive 39. NetScout Systems 40. Objective Systems Integrators 41. Spirent Communications 42. Tekelec 43. Tektronix 44. Telcordia Technologies 45. TEOCO

3 Contents Slide no. 46. Vendor analysis summary [1] 47. Vendor analysis summary [2] 48. Vendor analysis summary [3] 49. Document map Mergers and acquisitions 50. Mergers and acquisitions [1] 51. Mergers and acquisitions [2] 52. Mergers and acquisitions [3] 53. Document map List of figures and tables 54. List of figures and tables [1] 55. List of figures and tables [2] 56. List of figures and tables [3] 57. List of figures and tables [4] 58. List of figures and tables [5] 59. Document map About the author and Analysys Mason 60. Author and copyright 61. Disclaimer 62. About Analysys Mason 63. Research from Analysys Mason 64. Consulting from Analysys Mason 3 Contents

4 Document map 53 Document map: Executive summary Executive summary Recommendations Market definition Business environment Market shares Vendor analysis Mergers and acquisitions List of figures and tables About the author and Analysys Mason

5 List of figures and tables [1] 54 List of figures and tables Figure 1: Service assurance market shares by revenue, worldwide, 2010 Figure 2: Service assurance market shares by revenue, worldwide, 2009 and 2010 Figure 3: Service assurance market shares by product revenue, worldwide, 2010 Figure 4: Service assurance market shares by service revenue, worldwide, 2010 Figure 5: Telecoms software market segments Figure 6: Service assurance software features by sub-segment Figure 7: Service management system market shares by revenue, worldwide, 2010 Figure 8: Fault and event management system market shares by revenue, worldwide, 2010 Figure 9: Performance monitoring system market shares by revenue, worldwide, 2010 Figure 10: Workforce automation system market shares by revenue, worldwide, 2010 Figure 11: Probe system market shares by revenue, worldwide, 2010 Figure 12: Amdocs service assurance revenue, worldwide, 2009 and 2010 Figure 13: Amdocs service assurance revenue by region, 2010 Figure 14: BMC Software s service assurance revenue, worldwide, 2009 and 2010 Figure 15: BMC Software s service assurance revenue by region, 2010 Figure 16: CA s service assurance revenue, worldwide, 2009 and 2010

6 List of figures and tables [2] 55 List of figures and tables Figure 17: CA s service assurance revenue by region, 2010 Figure 18: Consona s service assurance revenue, worldwide, 2009 and 2010 Figure 19: Consona s service assurance revenue by region, 2010 Figure 20: EMC s service assurance revenue, worldwide, 2009 and 2010 Figure 21: EMC s service assurance revenue by region, 2010 Figure 22: Hewlett-Packard s service assurance revenue, worldwide, 2009 and 2010 Figure 23: Hewlett-Packard s service assurance revenue by region, 2010 Figure 24: IBM s service assurance revenue, worldwide, 2009 and 2010 Figure 25: IBM s service assurance revenue by region, 2010 Figure 26: InfoVista s service assurance revenue, worldwide, 2009 and 2010 Figure 27: InfoVista s service assurance revenue by region, 2010 Figure 28: JDS Uniphase s service assurance revenue, worldwide, 2009 and 2010 Figure 29: JDS Uniphase s service assurance revenue by region, 2010 Figure 30: Motive s service assurance revenue, worldwide, 2009 and 2010 Figure 31: Motive s service assurance revenue by region, 2010 Figure 32: NetScout Systems service assurance revenue, worldwide, 2009 and 2010

7 List of figures and tables [3] 56 List of figures and tables Figure 33: NetScout Systems service assurance revenue by region, 2010 Figure 34: Objective Systems Integrators service assurance revenue, worldwide, 2009 and 2010 Figure 35: Objective Systems Integrators service assurance revenue by region, 2010 Figure 36: Spirent Communications service assurance revenue, worldwide, 2009 and 2010 Figure 37: Spirent Communications service assurance revenue by region, 2010 Figure 38: Tekelec s service assurance revenue, worldwide, 2009 and 2010 Figure 39: Tekelec s service assurance revenue by region, 2010 Figure 40: Tektronix s service assurance revenue, worldwide, 2009 and 2010 Figure 41: Tektronix s service assurance revenue by region, 2010 Figure 42: Telcordia Technologies service assurance revenue, worldwide, 2009 and 2010 Figure 43: Telcordia Technologies service assurance revenue by region, 2010 Figure 44: TEOCO s service assurance revenue, worldwide, 2009 and 2010 Figure 45: TEOCO s service assurance revenue by region, 2010 Table 1: Table 2: Major trends that will impact the telecoms market and their implications for service assurance investments Service assurance sub-segment definitions

8 List of figures and tables [4] 57 List of figures and tables Table 3: Service assurance service segment definitions Table 4: Amdocs analysis Table 5: BMC Software analysis Table 6: CA analysis Table 7: Consona analysis Table 8: EMC analysis Table 9: Hewlett-Packard analysis Table 10: IBM analysis Table 11: InfoVista analysis Table 12: JDS Uniphase analysis Table 13: Motive analysis Table 14: NetScout Systems analysis Table 15: Objective Systems Integrators analysis Table 16: Spirent Communications analysis Table 17: Tekelec analysis Table 18: Tektronix analysis

9 List of figures and tables [5] 58 List of figures and tables Table 19: Telcordia Technologies analysis Table 20: TEOCO analysis Table 21a c: Comparison of service assurance suppliers Table 22a c: Mergers and acquisitions in the service assurance market, 2004 April 2011

10 Document map 59 Document map: About the author and Analysys Mason Executive summary Recommendations Market definition Business environment Market shares Vendor analysis Mergers and acquisitions List of figures and tables About the author and Analysys Mason

11 60 About the author and Analysys Mason Author Patrick Kelly (Research Director) leads Analysys Mason s Telecoms Software research stream, which focuses on identifying the rapidly growing segments in the telecoms software market and providing forecast and market share data on each of the 26 segments by region and service type. He has produced research on IP next-generation service assurance, the 3G mobile software market and customer experience management. Patrick is a frequent speaker at industry conferences. He holds a BSc from the University of Vermont, and an MBA from Plymouth College. Copyright Published by Analysys Mason Limited, Bush House, North West Wing, Aldwych, London WC2B 4PJ, UK Tel: +44 (0) ; Fax: +44 (0) ; research@analysysmason.com; Web: Registered in England No All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the publisher. ISBN For definitions of acronyms used in this report, see:

12 61 About the author and Analysys Mason Disclaimer Analysys Mason Limited maintains that all reasonable care and skill have been used in the compilation of this publication. However, Analysys Mason Limited shall not be under any liability for loss or damage (including consequential loss) whatsoever or howsoever arising as a result of the use of this publication by the customer, his servants, agents or any third party. Analysys Mason Limited recognises that many terms appearing in this report are proprietary; all such trademarks are acknowledged and every effort has been made to indicate them by the normal UK publishing practice of capitalisation. However, the presence of a term, in whatever form, does not affect its legal status as a trademark. The opinions expressed are those of the stated author only.

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