The Language Services Market: 2014

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "The Language Services Market: 2014"

Transcription

1 The Language Services Market: 2014 Annual Review of the Translation, Localization, and Interpreting Services Industry By Donald A. DePalma, Vijayalaxmi Hegde, Hélène Pielmeier, and Robert G. Stewart

2 The Language Services Market: 2014 By Donald A. DePalma, Vijayalaxmi Hegde, Hélène Pielmeier, and Robert G. Stewart Copyright 2014 by Common Sense Advisory, Inc., Cambridge, Massachusetts, United States of America. Published by: Common Sense Advisory, Inc. 100 Cambridgepark Drive Cambridge, MA USA No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the Publisher. Permission requests should be addressed to the Permissions Department, Common Sense Advisory, Inc., 100 Cambridgepark Drive, Cambridge, MA 02140, , See for usage guidelines. Trademarks: Common Sense Advisory, Global Watchtower, Global DataSet, DataPoint, Globa Vista, Quick Take, and Technical Take are trademarks of Common Sense Advisory, Inc. All other trademarks are the property of their respective owners. Information is based on the best available resources at the time of analysis. Opinions reflect the best judgment of Common Sense Advisory s analysts at the time, and are subject to change.

3 The Language Services Market: 2014 i Table of Contents Topic... 1 Market... 2 The Size and Shape of the Language Market in Economic, Market, and Technology Forces Curb Big Growth... 2 North America and Europe as a Whole Continue to Grow... 5 A Global Pool of LSPs Services the Demand... 7 Suppliers Introductory Notes to the Lists in this Section Observations on the 100 Largest Global LSPs in Conversions to U.S. Dollars Can Distort Performance The100 Biggest Suppliers in the World The Largest Suppliers in Nine Major Regions of the World Africa Asia Europe Eastern Europe Northern Europe Southern Europe Western Latin America and the Caribbean North America Oceania Services The Survey Yielded More Services Categories and Data Resolution The Revenue Composition of the Language Services Market The Written Word: Translation and Related Services The Spoken Word: Interpreting On Site and Remotely Localization and Engineering Services Supporting Services: Project Management and Desktop Publishing Translation Services for Media Applications Technology: Translation and Interpreting Automation Growth and Competition in Language Services and Technology The Same Four Services Grow the Fastest Year Over Year Some Services Are Heavily Populated with Competitors LSPs Offer More than Direct Language Services Benchmarks The Main Signs of Business Health How Clients Contribute to the Revenue Line Earnings by Client Show Differences by Company Size and Region The Top Three Clients Often Account for a Lot of Business How Project Management Relates to Revenue The Importance of Salespeople to Revenue Generation Most LSPs Have Very Few Salespeople Revenue Earned by Sales Reps Varies by Company Size and Region Measurement: Benchmarks Allow LSPs to Gauge Their Performance Methodology Copyright 2014 by Common Sense Advisory, Inc.

4 ii The Language Services Market: 2014 How We Conduct Our Global Market Survey When and How We Conducted the Survey Cleansing and Normalizing the Database How We Sized the Global Language Services Market Limitations of Our Efforts to Rank the Largest LSPs Data Validation and Accuracy for the Rankings Appendix About Common Sense Advisory Future Research Applied Research and Advisory Services Figures Figure 1: Language Services and Technology Market, 2009 to Figure 2: Global Language Services Market Share by Region... 8 Figure 3: Most LSPs Have Two to Five Employees... 9 Figure 4: Currency Conversion Can Distort Reported Revenue Figure 5: The Distribution of Language Service and Technology Revenue in Figure 6: Fastest-Growing Services and Technology from 2010 to Figure 7: Gross Profit Margins Reported by LSPs, 2011 to Tables Table 1: Language Services Share by Region, 2014 to Table 2: The Distribution of LSPs in Each Region Continues to Fluctuate... 8 Table 3: Quick Access List of the Largest 100 (Short Form of Company Names) Table 4: Quick Access to the Regional Lists (Short Form of Company Names) Table 5: The 100 Largest LSPs in Table 6: The Five Largest LSPs in Africa Table 7: The 30 Largest LSPs in Asia Table 8: The 20 Largest LSPs in Eastern Europe Table 9: The 25 Largest LSPs in Northern Europe Table 10: The 20 Largest LSPs in Southern Europe Table 11: The 35 Largest LSPs in Western Europe Table 12: The 15 Largest LSPs in Latin America and the Caribbean Table 13: The 40 Largest LSPs in North America Table 14: The Five Largest LSPs in Oceania Table 15: Language Services and Technology Market Table 16: Fastest-Growing Services from 2010 to Table 17: Changes in Competitive Landscape from 2012 to Table 18: Changes in Specialization by Service from 2012 to Table 19: Other Services Offered by LSPs Table 20: Average Revenue by Company Size 2011 to Table 21: Revenue per Employee by Company Size 2011 to Table 22: Average Number of Clients by Company Size 2011 to Table 23: Average Revenue per Client by Size of LSP from 2011 to Copyright 2014 by Common Sense Advisory, Inc.

5 The Language Services Market: 2014 iii Table 24: Average Revenue per Client by Region 2011 to Table 25: Percent of Revenue Generated by Top Three Clients 2011 to Table 26: Number of Project Managers by Company Size 2011 to Table 27: Average Revenue per Project Manager by Company Size 2011 to Table 28: Average Revenue per Project Manager by Region 2011 to Table 29: Number of Salespeople by Company Size 20ll to Table 30: Number of Salespeople per LSP 2011 to Table 31: Number of Salespeople per Region 2011 to Table 32: Average Revenue per Salesperson by Company Size 2011 to Table 33: Average Revenue per Salesperson by Region 2011 to Table 34: Global LSPs (2013) Revenue in Local Currency Table 35: African LSPs (2013) Revenue in Local Currency Table 36: Asian LSPs (2013) Revenue in Local Currency Table 37: Eastern European LSPs (2013) Revenue in Local Currency Table 38: Northern European LSPs (2013) Revenue in Local Currency Table 39: Southern European LSPs (2013) Revenue in Local Currency Table 40: Western European LSPs (2013) Revenue in Local Currency Table 41: Latin America and Caribbean LSPs (2013) Revenue in Local Currency Table 42: North American LSPs (2013) Revenue in Local Currency Table 43: Oceanian LSPs (2013) Revenue in Local Currency Copyright 2014 by Common Sense Advisory, Inc.

6 iv The Language Services Market: 2014 This page is intentionally blank. Copyright 2014 by Common Sense Advisory, Inc.

7 The Language Services Market: Topic Globalization is a fact of life for most industries. Success in global markets comes from adapting products and services to each country, culture, language, currency, and legal system. Translation, interpreting, localization, and other language-related services support these adaptations. For the 10th year, Common Sense Advisory conducted an annual study of the market for outsourced language services. This year we conducted a survey of 831 language service providers (LSPs). This report includes the following sections: Market an overview of the language services and technology market, revenue estimates, distribution of services, and forecasts for the sector. Suppliers a discussion and listing of the leading suppliers in the global and regional markets for language services and technology. Services an overview of the services and technologies in this sector, distribution of services, and revenue estimates for each category. Benchmarks a discussion of revenue, client, project management, and sales operations metrics for language service providers. Methodology a description of the process that Common Sense Advisory follows in producing this report. Appendix tables showing revenue in local currency for companies that appeared in both our 2013 and 2014 reports. Companies that have used past reports in their planning process will notice changes in how we categorize language services and qualify providers for our database. The new service segmentation reflects changes in the localization market. Finally, we also added an appendix showing revenue in local currencies for both 2012 and Copyright 2014 by Common Sense Advisory, Inc.

8 80 The Language Services Market: 2014 About Common Sense Advisory Common Sense Advisory, Inc. is an independent research firm committed to objective research and analysis of the business practices, services, and technology for translation, localization, and interpreting. With its research for both Global Leaders and Industry Providers, Common Sense Advisory endeavors to improve the quality and practice of international business, and the efficiency of the online and offline operations that support it. To find out more about our research and how to become a member: us Visit Call Future Research Common Sense Advisory seeks interviewees from the community of people involved in building business applications for international use. If you would like to be interviewed or have clients who would like to share their experiences, please us at We anonymize participants and hold all information in the strictest confidence. Applied Research and Advisory Services This report and other Common Sense Advisory research into the best practices of business globalization serve as the foundation for our Applied Research and Advisory Services including International Customer Experience Assessments, Vendor Selection, Localization Business Process Audits, Globalization Excellence and Optimization Assessments, and Globalization Roadmaps. us at for more information. Copyright 2014 by Common Sense Advisory, Inc.

Translation Supply Chain Management

Translation Supply Chain Management Translation Supply Chain Management How Enterprise Buyers Manage Their Translation Vendors By Fred Hollowood and Donald A. DePalma September 2014 Translation Supply Chain Management By Fred Hollowood and

More information

Translation Vendor Management

Translation Vendor Management Translation Vendor Management What Clients Really Think about Language Service Providers By Nataly Kelly and Robert G. Stewart Translation Vendor Management By Nataly Kelly and Robert G. Stewart ISBN 978-0-9834358-0-8

More information

The Life of Project Managers

The Life of Project Managers The Life of Project Managers How Project Managers in the Translation Industry Deal with the Daily Grind By Hélène Pielmeier, Donald A. DePalma, and Vijayalaxmi Hegde June 2013 The Life of Project Managers

More information

Great Expectations for Post-Edited MT

Great Expectations for Post-Edited MT Great Expectations for Post-Edited MT How LSPs Can Accelerate Turnaround Times and Lower Costs By Donald A. DePalma and Hélène Pielmeier Great Expectations for Post-Edited MT By Donald A. DePalma and Hélène

More information

Translation Services and Software in the Cloud

Translation Services and Software in the Cloud Translation Services and Software in the Cloud How LSPs Will Move to Cloud-Based Solutions By Donald A. DePalma and Benjamin B. Sargent Translation in the Cloud By Donald A. DePalma and Benjamin B. Sargent

More information

Digital Campaign Management and Localization

Digital Campaign Management and Localization Digital Campaign Management and Localization Winning the Attention Game for Global Audiences By Benjamin B. Sargent and Rebecca Ray November 2015 Digital Campaign Management and Localization Benjamin B.

More information

Portal-Based Client Interactions

Portal-Based Client Interactions Portal-Based Client Interactions How Technology Facilitates Better Service Delivery By Benjamin B. Sargent and Hélène Pielmeier Portal-Based Client Interactions By Benjamin B. Sargent and Hélène Pielmeier

More information

Localization Vendor Management

Localization Vendor Management Localization Vendor Management Best Practices for Managing Language Service Providers By Donald A. DePalma and Renato S. Beninatto Localization Vendor Management By Donald A. DePalma and Renato S. Beninatto

More information

How to Drive Translation Sales

How to Drive Translation Sales How to Drive Translation Sales Improving Sales Performance from the Top Down By Doug Lawrence and Nataly Kelly How to Drive Translation Sales By Doug Lawrence and Nataly Kelly ISBN 978-1-933555-98-0 Copyright

More information

Localization Return on Investment

Localization Return on Investment Localization Return on Investment By Donald A. DePalma and Mimi Hills Localization Return on Investment By Donald A. DePalma and Mimi Hills ISBN: 1-933555-79-3 Copyright 2010 by Common Sense Advisory,

More information

How to Avoid Getting Lost in Translation

How to Avoid Getting Lost in Translation How to Avoid Getting Lost in Translation Buying and Managing Language Services for Global and Multicultural Business By Donald A. DePalma and Renato Beninatto How to Avoid Getting Lost in Translation By

More information

The Top 100 Global Websites

The Top 100 Global Websites The Top 100 Global Websites The World s Most Globally Pertinent Websites By Benjamin B. Sargent and Vijayalaxmi Hegde By Benjamin B. Sargent and Vijayalaxmi Hegde Copyright 2012 by Common Sense Advisory,

More information

Rage Against the Content Management Machine

Rage Against the Content Management Machine Rage Against the Content Management Machine Managing the Shortcomings of Multilingual CMS Solutions By Donald A. DePalma and Renato Beninatto Rage Against the Content Management Machine By Donald A. DePalma

More information

Online Sourcing of Translation Services

Online Sourcing of Translation Services Online Sourcing of Translation Services Guide to Purchasing Translation and Supporting Services Online By Renato Beninatto and Linda Souza Online Sourcing of Translation Services By Renato Beninatto and

More information

Can t Read, Won t Buy: Why Language Matters on Global Websites

Can t Read, Won t Buy: Why Language Matters on Global Websites Global Dataset Can t Read, Won t Buy: Why Language Matters on Global Websites An International Survey of Global Consumer Buying Preferences By Donald A. DePalma, Benjamin B. Sargent, and Renato S. Beninatto

More information

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

Trade Confidence Survey Australia:1H 2015

Trade Confidence Survey Australia:1H 2015 Trade Confidence Survey Australia:1H 2015 About the Survey The HSBC Trade Confidence Survey gauges business sentiment and expectations on trade activity and business growth over a six month time horizon.

More information

Telecommunications Industry Forecasts 2015

Telecommunications Industry Forecasts 2015 Telecommunications Industry Forecasts 2015 Executive Summary CMR Market Research February 2015 Reproduction without permission 1 The contents of this report represent CMR s analysis of the information

More information

Strategic Focus Report Enterprise Mobility

Strategic Focus Report Enterprise Mobility Strategic Focus Report Enterprise Mobility Technology and market trends July 2014 1 Introduction 1.1 Summary This Strategic Focus report analyses the current trends, drivers, and inhibitors impacting the

More information

Service assurance systems: worldwide market shares 2010

Service assurance systems: worldwide market shares 2010 Research report Service assurance systems: worldwide market shares 2010 Patrick Kelly July 2011 Contents 2 Contents Slide no. 4. Document map Executive summary 5. Overall service assurance market summary

More information

Copyright 2013 CSO Insights All Rights Reserved. Terms & Conditions

Copyright 2013 CSO Insights All Rights Reserved. Terms & Conditions Copyright 2013 CSO Insights All Rights Reserved Terms & Conditions Printed in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication

More information

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

2014 Adventure Travel Trade Association Industry Snapshot

2014 Adventure Travel Trade Association Industry Snapshot 2014 Adventure Travel Trade Association Industry Snapshot Each year the Adventure Travel Trade Association (ATTA) invites adventure businesses to anonymously share information about their companies, destinations

More information

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

2016 ICF Global Coaching Study

2016 ICF Global Coaching Study 2016 ICF Global Coaching Study EXECUTIVE SUMMARY 2016 ICF Global Coaching Study EXECUTIVE SUMMARY Disclaimer and Copyright NOTE: The figures presented in this report are based on survey responses and therefore

More information

CRM Usage and Satisfaction: Microsoft Dynamics CRM users found to be more satisified than Salesforce.com users

CRM Usage and Satisfaction: Microsoft Dynamics CRM users found to be more satisified than Salesforce.com users white paper: microsoft dynamics CRM CRM Usage and Satisfaction: Microsoft Dynamics CRM users found to be more satisified than Salesforce.com users A Crimson Consulting Group CRM Usage and Satisfaction:

More information

The Management Education Landscape and Collaborations

The Management Education Landscape and Collaborations The Management Education Landscape and Collaborations Eileen Peacock, SVP & Chief Officer Asia Robert Reid, EVP & Chief Accreditation Officer AACSB International October 2012 Topics Management education

More information

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

Strategic Guide to creating a World Class Customer Advisory Board Program

Strategic Guide to creating a World Class Customer Advisory Board Program Strategic Guide to creating a World Class Customer Advisory Board Program This paper is authored from CustomerAdvisoryBoard.org industry association research including the CAB Manager Industry Surveys,

More information

2015 STAR Sales Manager Survey

2015 STAR Sales Manager Survey 2015 2015 STAR Sales Manager Survey Copyright 2015 by Star Solutions That Achieve Results Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by STAR Solutions

More information

RESEARCH REPORT. Executive Summary: Energy Storage Tracker 3Q14

RESEARCH REPORT. Executive Summary: Energy Storage Tracker 3Q14 RESEARCH REPORT Executive Summary: Energy Storage Tracker 3Q14 Global Energy Storage Installations: Market Share Data, Industry Trends, Market Analysis, and Project Tracking by World Region, Technology,

More information

SAMPLE PAGES. Electrical and Electronics Retailing in Americas, Market Dynamics, Retail Trends and Competitive Landscape

SAMPLE PAGES. Electrical and Electronics Retailing in Americas, Market Dynamics, Retail Trends and Competitive Landscape SAMPLE PAGES Electrical and Electronics Retailing in Americas, 2014 2019 Market Dynamics, Retail Trends and Competitive Landscape Report Code: Published: www.conlumino.com 1 Summary The Electrical and

More information

Profitable Product Development for SME. Small to Midsize Enterprises Profiting from Innovation

Profitable Product Development for SME. Small to Midsize Enterprises Profiting from Innovation Small to Midsize Enterprises Profiting from Innovation March 2007 Executive Summary S mall to midsize enterprises (SMEs) are actively pursuing product development improvements to deliver more innovative

More information

SALES TRAINING PROVIDER EVALUATION. Corporate Visions, Inc.

SALES TRAINING PROVIDER EVALUATION. Corporate Visions, Inc. SALES TRAINING PROVIDER EVALUATION Corporate Visions, Inc. ES Research Group maximizes the value of the relationship between the sales training buyer and the sales training provider through our knowledge

More information

Document Management Market Forecast: 2009-2013 ~~~

Document Management Market Forecast: 2009-2013 ~~~ Document Management Market Forecast: 2009-2013 ~~~ Market Assessment November 2009 DOCUMENT MANAGEMENT MARKET FORECAST: 2009-2013 About is a specialist BPO analyst company. provides buy-side and sell-side

More information

ICT services for SMEs in Western Europe: forecasts and analysis 2013 2018

ICT services for SMEs in Western Europe: forecasts and analysis 2013 2018 Research Report ICT services for SMEs in Western Europe: forecasts and analysis 2013 March 2013 Patrick Rusby 2 Contents Slide no. 5. Executive summary 6. Executive summary 7. Fixed voice revenue continues

More information

2012 Software and SaaS Benchmarking Industry Report

2012 Software and SaaS Benchmarking Industry Report 2012 Software and SaaS Benchmarking Industry Report OPEXEngine www.opexengine.com 15 Hancock Road Weston, MA 02493 (617) 674-4218 Copyright 2012 All rights reserved. No part of this report may be reproduced

More information

Working with the Call Center

Working with the Call Center Quick Reference: Call Center Working with the Call Center Contents Roadmap: Working with web-based patients... 2 Roadmap: Working with phone-based patients... 4 Roadmap: Working with paper-based patients...

More information

HR Outsourcing Market Forecast: 2012-2016 ~~~

HR Outsourcing Market Forecast: 2012-2016 ~~~ HR Outsourcing Market Forecast: 2012-2016 ~~~ Market Assessment August 2012 About is a specialist BPO analyst company. provides buy-side and sell-side organizations with deeper research and analyses in

More information

Strong peak season anticipated for international tourism

Strong peak season anticipated for international tourism Volume 12 June 201 Contents Inbound tourism: short-term trends 201 Regional results 7 UNWTO s Panel of Tourism Experts 11 Air transport booking trends Forwardkeys 13 Statistical Annex Annex-1 to Annex-3

More information

Healthcare. 2015 AV Vertical Markets. Corporate Education Government Retail Hospitality. Venues. Global End-User Perspective

Healthcare. 2015 AV Vertical Markets. Corporate Education Government Retail Hospitality. Venues. Global End-User Perspective 2015 AV Vertical Markets Global End-User Perspective Corporate Education Government Retail Hospitality Healthcare Venues 1.800.659.7469 +1.703.273.7200 infocomm.org/marketresearch Copyright 2015 InfoComm

More information

34% DOING MORE WITH LESS How Red Hat Enterprise Linux shrinks total cost of ownership (TCO) compared to Windows. I n a study measuring

34% DOING MORE WITH LESS How Red Hat Enterprise Linux shrinks total cost of ownership (TCO) compared to Windows. I n a study measuring WHITEPAPER DOING MORE WITH LESS How shrinks total cost of ownership (TCO) compared to Windows I n a study measuring the TCO of Windows and servers, Red Hat Enterprise platforms exhibited 34% lower annual

More information

March 31, 2014 Cambridge Associates LLC Global ex U.S. Developed Markets and Emerging Markets Private Equity & Venture Capital Index and Selected

March 31, 2014 Cambridge Associates LLC Global ex U.S. Developed Markets and Emerging Markets Private Equity & Venture Capital Index and Selected Cambridge Associates LLC Global ex U.S. Developed Markets and Emerging Markets Private Equity & Venture Capital and Selected Benchmark Statistics Note on Currency: The Global ex U.S. benchmarks are calculated

More information

Analysis of the Contact Center Outsourcing Services Market in Peru

Analysis of the Contact Center Outsourcing Services Market in Peru Analysis of the Contact Center Outsourcing Services Market in Peru Nearshoring to South America Will Drive Growth NDB7-76 July 2014 Study Description & Research Methodology NDB7-76 2 Study Description

More information

Identifying new markets for Managed Services

Identifying new markets for Managed Services Identifying Growth Markets for Managed Services Strategies for Managed Service Providers to capture a larger share of IT spending Identifying new markets for Managed Services WWW.OVUM.COM Written by:roy

More information

6wresearch www.6wresearh.com sales@6wresearch.com

6wresearch www.6wresearh.com sales@6wresearch.com Cellular Machine to Machine (M2M) modules Market (2012-2017): Global Market Forecast by, M2M modules (GPRS, EDGE, CDMA 2000, UMTS/HSPA, WiMAX, LTE), Verticals (Utilities, Security, Automotive, Transport

More information

DATA CENTER NETWORKING MARKET

DATA CENTER NETWORKING MARKET DATA CENTER NETWORKING MARKET Ethernet Switches; SAN; Routers; ADC; Network Security Equipment; WAN Optimization Appliances Global Advancements, Worldwide Forecasts and Analysis (2013-2018) MarketsandMarkets

More information

Standardization in the Outsourcing Industry

Standardization in the Outsourcing Industry Standardization in the Outsourcing Industry November 2010 Outsourcing provides rapid business transformation and cost reductions through labor arbitrage and consolidation of business processes spread across

More information

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

Wealth management offerings for sustainable profitability and enhanced client centricity

Wealth management offerings for sustainable profitability and enhanced client centricity Wealth the way we do it Wealth management offerings for sustainable profitability and enhanced client centricity The wealth management business is transforming. To delight their clients, firms must adopt

More information

Customer Interaction Analytics Speech Analytics The Next Frontier

Customer Interaction Analytics Speech Analytics The Next Frontier Customer Interaction Analytics Speech Analytics The Next Frontier www.wipro.com RAJESH SEHGAL & SHALABH SRIVASTAVA PROCESS LAB, MISSION QUALITY & OPERATIONAL EXCELLENCE, WIPRO BPO Table of Contents Customer

More information

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

Sales Managers guide to using the PTS CRM Leads

Sales Managers guide to using the PTS CRM Leads Sales Managers guide to using the PTS CRM The job of the sales manager is a challenging one. One of the biggest challenges that they face is how to keep a team of sellers motivated and producing quality

More information

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

WINNING STRATEGIES FOR THE DISTRIBUTION INDUSTRY. Effective Inventory Analysis By Jon Schreibfeder. >> Compliments of Microsoft Business Solutions

WINNING STRATEGIES FOR THE DISTRIBUTION INDUSTRY. Effective Inventory Analysis By Jon Schreibfeder. >> Compliments of Microsoft Business Solutions WINNING STRATEGIES FOR THE DISTRIBUTION INDUSTRY Effective Inventory Analysis By Jon Schreibfeder >> Compliments of Microsoft Business Solutions Contents 2 Effective Inventory Analysis 2 Customer Service

More information

WORLD. Geographic Trend Report for GMAT Examinees

WORLD. Geographic Trend Report for GMAT Examinees 2011 WORLD Geographic Trend Report for GMAT Examinees WORLD Geographic Trend Report for GMAT Examinees The World Geographic Trend Report for GMAT Examinees identifies mobility trends among GMAT examinees

More information

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

SATELLITE PAY-TV KEY ECONOMICS & PROSPECTS

SATELLITE PAY-TV KEY ECONOMICS & PROSPECTS 2014 BROCHURE SATELLITE PAY-TV KEY ECONOMICS & PROSPECTS 7th Edition A Euroconsult Profile Series A complete study on the global satellite pay-tv industry, assessing the market structure, trends, drivers

More information

compared to the fourth quarter of 2006, the third quarter of 2007, and to the year ended

compared to the fourth quarter of 2006, the third quarter of 2007, and to the year ended FOR IMMEDIATE RELEASE CaNT ACT: Susan Conway Director of Investor Relations Cognex Corporation Phone: (508) 650-3353 Email: susan. conway((i).coanex. com COGNEX CORPORATION ANNOUNCES FOURTH QUARTER RESULTS

More information

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

Adopting the Right Software Test Maturity Assessment Model

Adopting the Right Software Test Maturity Assessment Model Cognizant 20-20 Insights Adopting the Right Software Test Maturity Assessment Model To deliver world-class quality outcomes relevant to their business objectives, IT organizations need to choose wisely

More information

Latin American Contact Center Systems Market 2014

Latin American Contact Center Systems Market 2014 Latin American Contact Center Systems Market 2014 Companies are Shifting their Focus to Cloud-based Contact Center Solutions NDED-76 July 2014 Research Team Lead Analyst Maiara Paula Munhoz Industry Analyst

More information

Fiscal Year 2015 Third Quarter Conference Call

Fiscal Year 2015 Third Quarter Conference Call Fiscal Year 2015 Third Quarter Conference Call July 29, 2015 Copyright 2015 Rockwell Automation, Inc. All Rights Reserved. 2 Safe Harbor Statement This presentation includes statements related to the expected

More information

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

Global MRO Supplier Landscape and Contribution of Emerging Regions to Industry Growth and Supplier Penetration

Global MRO Supplier Landscape and Contribution of Emerging Regions to Industry Growth and Supplier Penetration . Global MRO Supplier Landscape and Contribution of Emerging Regions to Industry Growth and Supplier Penetration By Anup Varghese Global MRO Supplier Landscape and Contribution of Emerging Regions to Industry

More information

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

The. Need for. Inequality. May 20122

The. Need for. Inequality. May 20122 The Need for Tra nslation in Africa Addressing Information Inequality So thatt Africa May Prosper Preparedd on behalf of: By Nataly Kelly, Donald A. DePalma, and Vijayalaxmi Hegde May 20122 The Need for

More information

Effective Inventory Analysis

Effective Inventory Analysis Effective Inventory Analysis By Jon Schreibfeder EIM Effective Inventory Management, Inc. This report is the sixth in a series of white papers designed to help forward-thinking distributors increase efficiency,

More information

IDC MarketScape: Worldwide Hydrocarbon Accounting Software 2013 Vendor Assessment

IDC MarketScape: Worldwide Hydrocarbon Accounting Software 2013 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Hydrocarbon Accounting Software 2013 Vendor Assessment Jill Feblowitz THIS IDC MARKETSCAPE EXCERPT FEATURES: TIETO IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape

More information

Corporate Government Education Retail Hospitality Healthcare Venues. 2015 AV Vertical Markets. Global End-User Perspective

Corporate Government Education Retail Hospitality Healthcare Venues. 2015 AV Vertical Markets. Global End-User Perspective 2015 AV Vertical Markets Global End-User Perspective Corporate Government Education Retail Hospitality Healthcare Venues 1.800.659.7469 +1.703.273.7200 infocomm.org/marketresearch Copyright 2015 InfoComm

More information

Enterprise Document Capture: Process Gaps and Revenue Opportunities

Enterprise Document Capture: Process Gaps and Revenue Opportunities A Questex Company Enterprise Document Capture: Process Gaps and Revenue Opportunities Production Printing & Media What are the key trends within insourced and outsourced high-volume capture environments?

More information

SAP PartnerEdge Program Guide for Authorized Resellers

SAP PartnerEdge Program Guide for Authorized Resellers SAP PartnerEdge Program Guide for Authorized Resellers Table of Contents 3 SAP PartnerEdge Program: Accelerating Your Growth Gain an Edge on Your Competition 5 Program Requirements: How to Become an Authorized

More information

Improved Efficiency and Significant Cost Savings through a Flexible Managed Services Model

Improved Efficiency and Significant Cost Savings through a Flexible Managed Services Model Case Study Improved Efficiency and Significant Cost Savings through a Flexible Managed Services Model Abstract Infosys partnered with a leading global insurance provider to set up a global Testing Center

More information

Global Managed Security Services Market Regulatory Compliance and Advanced Threat Protection Induce Organizations to Outsource Security

Global Managed Security Services Market Regulatory Compliance and Advanced Threat Protection Induce Organizations to Outsource Security Global Managed Security Services Market Regulatory Compliance and Advanced Threat Protection Induce Organizations to Outsource Security December 2013 Contents Section Slide Numbers Executive Summary 5

More information

Reduced Total Cost of Ownership (TCO) and Increased Scalability with a New Accounting Solution

Reduced Total Cost of Ownership (TCO) and Increased Scalability with a New Accounting Solution Case Study Reduced Total Cost of Ownership (TCO) and Increased Scalability with a New Accounting Solution Abstract Infosys partnered with a global specialty insurance and re-insurance company to implement

More information

G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services

G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services 1 Table of Contents 1. Scope of our Services... 3 1.1. Data Centre Services... 3 1.2. Cloud Enterprise Services...

More information

Golf Benchmark Survey in the EMA region 2006

Golf Benchmark Survey in the EMA region 2006 TRAVEL, LEISURE AND TOURISM PRACTICE Golf Benchmark Survey in the EMA region 2006 Regional Report: Benchmark indicators and performance of golf courses in South Africa ADVISORY All seven regional Golf

More information

Maximizing Sales: Executive Summary. Techniques & Tools to Boost Selling Productivity NAED NATIONAL ASSOCIATION OF ELECTRICAL DISTRIBUTORS

Maximizing Sales: Executive Summary. Techniques & Tools to Boost Selling Productivity NAED NATIONAL ASSOCIATION OF ELECTRICAL DISTRIBUTORS NAED NATIONAL ASSOCIATION OF ELECTRICAL DISTRIBUTORS Maximizing Sales: Techniques & Tools to Boost Selling Productivity Executive Summary Researched by: Gerald S. (Jerry) Hagerman & Bethany L. Sullivan

More information

Wireless network traffic worldwide: forecasts and analysis 2014 2019

Wireless network traffic worldwide: forecasts and analysis 2014 2019 Research Forecast Report Wireless network traffic worldwide: forecasts and analysis 2014 2019 October 2014 Rupert Wood 2 About this report This report presents 5-year forecasts of wireless data traffic

More information

Financial consolidations and currency translation

Financial consolidations and currency translation Microsoft Dynamics AX 2012 Financial consolidations and currency translation White Paper This white paper shows the approach Management Reporter and Microsoft Dynamics AX 2012 use to consolidate multi-company

More information

GE Capital What are the key components of a sales force effectiveness program?

GE Capital What are the key components of a sales force effectiveness program? What are the key components of a sales force effectiveness program? overview What are the key components of a sales force effectiveness program? Sales representatives have always followed a straightforward,

More information

INVESTMENT INSIGHTS. All-access, Flexible Approach to Emerging Markets

INVESTMENT INSIGHTS. All-access, Flexible Approach to Emerging Markets INVESTMENT INSIGHTS All-access, Flexible Approach to Emerging Markets Second Quarter 2015 1 1 Please note that the information herein represents the opinion of the portfolio manager and these opinions

More information

IV. DEMOGRAPHIC PROFILE OF THE OLDER POPULATION

IV. DEMOGRAPHIC PROFILE OF THE OLDER POPULATION World Population Ageing 195-25 IV. DEMOGRAPHIC PROFILE OF THE OLDER POPULATION A. AGE COMPOSITION Older populations themselves are ageing A notable aspect of the global ageing process is the progressive

More information

Middle Eastern Managed Services Market Emerging Opportunities in the Managed Services Market

Middle Eastern Managed Services Market Emerging Opportunities in the Managed Services Market Middle Eastern Managed Services Market Emerging Opportunities in the Managed Services Market October 2012 Disclaimer Frost & Sullivan takes no responsibility for any incorrect information supplied to us

More information

Business Process Automation Opportunities for Vertical Markets

Business Process Automation Opportunities for Vertical Markets Listen Now A Questex Company Business Process Automation Opportunities for Vertical Markets Office Technology & Services IDENTIFY: Key business processes in the paper intensive Legal, Financial Services,

More information

Small Businesses Put Email Marketing to Work

Small Businesses Put Email Marketing to Work A Hurwitz White Paper Small Businesses Put Email Marketing to Work Sanjeev Aggarwal, Partner Laurie McCabe, Partner A Hurwitz A White White Paper Paper Small Businesses Put Email Marketing to Work Contents

More information

Language Services Market Trends

Language Services Market Trends Language Services Market Trends Nataly Kelly Chief Research Officer Twitter:@CSA_Research, @natalykelly Copyright 2011 by Common Sense Advisory, Inc. About Common Sense Advisory Global business and language

More information

OPEXEngine. Benchmark Survey Demographics. OPEXEngine 9 Spring Street, Waltham, MA 02451 www.opexengine.com

OPEXEngine. Benchmark Survey Demographics. OPEXEngine 9 Spring Street, Waltham, MA 02451 www.opexengine.com OPEXEngine 2015 Benchmark Survey Demographics OPEXEngine 9 Spring Street, Waltham, MA 02451 www.opexengine.com Copyright 2015 All Rights Reserved reproduction without permission prohibited COMPANY DEMOGRAPHICS

More information

Five steps to improving the customer service experience

Five steps to improving the customer service experience Five steps to improving the customer service experience Metrics, tips, and tools for utilizing customer feedback An Ovum White Paper Sponsored by Publication Date: January 2012 INTRODUCTION As the use

More information

Maximizing Business Value Through Effective IT Governance

Maximizing Business Value Through Effective IT Governance Cognizant 0-0 Insights Maximizing Business Value Through Effective IT Implementing a holistic IT governance model not only helps IT deliver business value but also advances confidence with business. Executive

More information

MarketsandMarkets. Publisher Sample

MarketsandMarkets.  Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

Streamlining the Process of Business Intelligence with JReport

Streamlining the Process of Business Intelligence with JReport Streamlining the Process of Business Intelligence with JReport An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) Product Summary from 2014 EMA Radar for Business Intelligence Platforms for Mid-Sized Organizations

More information

DIGITAL SMEs: OPPORTUNITIES FOR CSPs PROVIDING SOCIAL, MOBILE, ANALYTICS AND CLOUD SERVICES

DIGITAL SMEs: OPPORTUNITIES FOR CSPs PROVIDING SOCIAL, MOBILE, ANALYTICS AND CLOUD SERVICES RESEARCH STRATEGY REPORT DIGITAL SMEs: OPPORTUNITIES FOR CSPs PROVIDING SOCIAL, MOBILE, ANALYTICS AND CLOUD SERVICES CHRIS NICOLL and SANDRA O BOYLE Analysys Mason Limited 2015 analysysmason.com About

More information

Global Mobile Advertising Revenue The State of Mobile Advertising Around the World

Global Mobile Advertising Revenue The State of Mobile Advertising Around the World Information Analytics Expertise NEW YORK & LONDON, 05 AUGUST 2014 Global Mobile Advertising Revenue The State of Mobile Advertising Around the World Daniel Knapp, Director Advertising Research daniel.knapp@ihs.com

More information

WHITE PAPER. Visibility. Better Insight Leads to Better Cost Control

WHITE PAPER. Visibility. Better Insight Leads to Better Cost Control WHITE PAPER Visibility Better Insight Leads to Better Cost Control 2 WHITE PAPER Executive Summary Insight and Best Practices Drive T&E Savings Many experts believe a lean, new economy is unfolding a business

More information

Best Practice. Breakeven Analysis for Staffing, Measurement & Compensation Planning

Best Practice. Breakeven Analysis for Staffing, Measurement & Compensation Planning Best Practice Breakeven Analysis for Staffing, Measurement & Compensation Planning Executive Summary Breakeven analysis is a simple to use Best Practice for addressing the following challenges sales organizations

More information

IDC MarketScape: Worldwide Life Science Sales and Marketing BPO 2015 Vendor Assessment

IDC MarketScape: Worldwide Life Science Sales and Marketing BPO 2015 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Life Science Sales and Marketing BPO 2015 Vendor Assessment Eric Newmark THIS IDC MARKETSCAPE EXCERPT FEATURES: IMS HEALTH IDC MARKETSCAPE FIGURE FIGURE 1 IDC

More information