Social Media Marketing Made Simple
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1 Social Media Marketing Made Simple Making Chapters Soar Building a Strong Chapter Base & Improve Fundraising through Branding, Social Media and Marketing
2 Contact Information Terry Allen NABJ Associate Member Task Force Authorized Social Media Expert Constant Contact Southwest Upcoming Seminars Insight Provided by KnowHow Visit:
3 Our Agenda What Is Social Media Marketing? Why Market Using Social Media? Doing It Well: Best Practices for Social Media Marketing for non profits/chapters Connections Engaging Content Conversations Managing Your Fundraising strategy Next Steps
4 Social Media Marketing: What is It and Why Do It?
5 Why Do We Market? We Want More! More Growth Sponsors Volunteers Donors/Members Brand Awareness Membership Time in the day!
6 New Tools Have Changed the Shape of Chapter Marketing Tools Used to Market My Chapter Find Social Media Tool Effective* 86% Facebook 71% Video Sharing 60% Twitter 55% LinkedIn 45% Local / Daily Deals Source: Constant Contact Fall 2011 non profits/chapters Attitudes & Outlook Survey; n=1972; 30%; B2B = 859, B2C = 1,113. *B to B and B to C were analyzed separately, but combined for market-level analysis; Approximately one-half of all respondents are either a sole proprietor or have 1-4 employees.
7 Five Types of People: Leverage Relationships to Inspire Engagement Raving NABJrs Chapter Members Interested Journalists Suspects Journos/ Disinterested Corporations 7
8 Social Media Marketing Is Building your social network of fans, followers, and connections, using relevant and interesting content that is shared, allowing you to reach and engage more people and drive more engagement
9 Concerns? You Are Not Alone Social media marketing looks interesting, but I will never have a million customers or even 5,000. Using new, inbound marketing tools sound great, but I will never write thought leadership articles. Paying attention to what s being said on social media sounds useful, but I ll never have a dedicated staff to do it right. I hear about new tools and networks everyday, but I just don t have the time to stay current.
10 What You DO Have is Powerful You can successfully market your non profits, chapters or associations because you have Loyal, happy members An excellent member experience Interesting and important things to say! Goals are Growth and Sustaining Goals a) Membership b) Revenue Generation c) Fundraising d) Branding
11 Doing It Well: Best Practices for a Chapter s Social Media Marketing Connections: Kickstarting your following, and using content that inspires engagement Engaging Content: Creating a presence Conversations: Practical monitoring and measurement
12 Set Reasonable Goals and Expectations Leverage your excellent member experience for social media success Drive engagement (action) Encourage repeat loyalty Encourage enrollment Get online endorsements Reach new members through online, word-of-mouth marketing Obtain revenue for chapter goals Build presence
13 Dingo: The Important Results Terry s Top 10 Fundraising strategies for Chapters Lecture series Job Fairs, vendor festivals Media workshops Events, Conferences, Galas and Auctions. Grants, Contracts and Jobs Media consulting/education seminars Expert Authority, Mentoring and Research Outplacement/Job Search services The first step is mastering social media marketing
14 99 Bottles: Using Social Media & for Customer Engagement Customer: 99 Bottles Location: Federal Way, Washington Find Us: Success Looks Like Through the combination of social media and marketing, 99 Bottles has been able to grow a very strong customer base. They use Facebook and Twitter to provide quick updates about current happenings, and to pool all the helpful information into one place. Their Success Formula: Getting to know and inform customers through newsletters and social media.
15 Connections
16 Be Where Your Customers Are The sites that your members are using
17 Discover Preferred Channels Your members want to keep in touch, but on their terms Add social icons to campaigns to define your audience s preferred channels 17
18 Kickstart Growth: Use Your List Announce your new presence in your newsletter with a clear call to action. Include standard links in every so subscribers can share your content. Include social media signup icons in every so subscribers can join you on your social sites.
19 Look Professional Complete your Chapter profile Description Contact information Website URL Join My Mailing List Brand your presence Logo, pictures, background Add starter content
20 Focus Your Presence Make your social presence a reflection of your business/organization. Don t blur personal and professional use. Be transparent. New users should immediately identify what you do. Stick to Your Knitting. Deliberately choose your expertise and areas of engagement. Put the social in the social media. Be broad and informal and have fun!
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26 Engaging Content
27 Starter Content Information, tips, and practical advice Questions asked by your customers Links to: Archived marketing newsletters Polls and surveys Event homepages and registration pages Blogs (yours and others ) Websites (yours and others in your area of expertise) Product or service reviews Thought-provoking discussions that inspire dialogue Relevant videos, photos, podcasts
28 Content is King! Content is the feeder of social networks Write great content once, then broadcast it. Create sound bites for shorter media. The best content inspires sharing: a word of advice or one sentence can go a long way! Original, personalized content is important Less is more! Short content is best, one idea at a time. You can always share links to more.
29 Make Content Shareable/Broadcast-able
30 Basic Anatomy of a Facebook Business Page Cover photo & profile picture Recent photos and images Public List of Friends/Fans Posts by You and Others
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32 Twitter 160 million registered users 100 million active users Mashable.com, % of users follow companies, brands, and products Mediabistro.com, 2011 Engagement Through Sharing Share links to interesting content & ask for feedback Tweet a survey or poll Send direct messages (DMs) Retweet content from people you are following
33 Basic Anatomy of a Twitter Feed Basic Info, Link, Description Avatar Logo or Photo Your Handle Most Recent & Past Tweets Followers and Following Recent Images
34 86% of B2B marketers use LinkedIn Chief Marketer. Social Marketing Goes Mainstream: Chief Marketer Annual Survey Find Marketers Believe in Power of Social There are over 75,000 Nonprofit groups using LinkedIn Nonprofit LinkedIn Learning Center, 2011 Manage your professional contacts and relationships Find individuals you know in a professional capacity Join networks or groups by industry, geography, or work history Participate in discussions Recruit attendees to your events Invite people to join your mailing list
35 Basic Anatomy of a LinkedIn Profile Name, Location, Basic Stats Your Photo or Your Logo Logo Work Experience, Now & Then Information You Share Communication Options Your Network and Other Info, Twitter, Websites, Recommendations, etc.
36 How Social Content Decays: Facebook Attentionomics: Customize content Activate passionate customers, staff, friends, and family to re-stimulate conversations Life of a Facebook post = 9 hours 90% of clicks happen within 9 hours 50% of clicks happen within the first hour Optimize for best time to engage Source: Momentus Media, 2011
37 How Social Content Decays: Twitter Over 110 million tweets per day! Source: Sysomos, 2011
38 Building Your Network Use a variety of ways to expand your network: 1. Send an invitation to your list 2. Add interactive social icons to your Website campaigns (in a sidebar, in the footer) Outgoing signature Business Card Printed collateral: mailers, flyers, invoices, etc. 3. Put a sign in your storefront banner 4. Add a message to your voic 5. Include a note on engage a sale and member discount coupons
39 Conversations
40 Social Media Dos: Be the Expert Focus on the content: share knowledge so people care It s not about you. It s about what you know. Trade useful information for attention Will people talk about it when out with friends? Will people look forward to your next communication? Will they be inspired to share/tweet/comment on this information? Inspire trust by filtering the noise Be an expert. Clearly convey your area of expertise.
41 Dealing With The Positive Positive comments are an opportunity to interact and help spread the message Social networks can be a convenient way for people to share interest, excitement. 1. Comment back 2. Answer questions. 3. Share comments (content!) in other marketing channels. Source: SocialMediaQuickstarter.com, Possibly reward people who took the time to post a positive comment (offline).
42 Engagement Starts with You! Start Conversations, Say Thank You
43 Make Online Conversations Part of Your Presence
44 Social Media Don ts What NOT to include in your Facebook, Twitter, and LinkedIn updates Don t pitch. Don t overtly self-promote. Don t offer incentives to get reviews or sharing. Don t stray from your areas of business into: personal information, politics, sports, religion, etc.
45 Turning Negativity into a Great Customer Experience Negative comments are inevitable: Social networks can be a convenient way for people to vent frustrations. 1. Always reach out to the member. Pick up the phone if possible Use a private message, , or DM 2. Let your network know that you are addressing the issue. Respond! Show that you are listening and respond positively, publically 3. Always seek to satisfy and delight, not defend.
46 Managing Your Time Managing Your Time and Activities
47 Do It Daily, But Don t Overdo It A word of advice from Gail Goodman, CEO of Constant Contact: Keep your time spent in check; doing social media right does not mean doing it a lot. It is important to stay active! 15 minutes a day, 3 times per week is more than most non profits/chapterses non profits/chapters Attitudes & Outlook Survey
48 What Should I Monitor? 1. Your Brand. Think about all its possible spellings/configurations. For example: Far and Away Bicycles, Far & Away, bicycles, bikes, etc. 2. Your competitors. Spot successful tactics being used by others in your industry (and the not-so-successful) For example: Does the newspaper tweet daily? Do the other organizations in your area of expertise have LinkedIn profiles? 3.Categories, topics, and keywords of your business. For example: writers, reporters, producersm PR managers, blogs, etc. 4.The experts and influencers in your m.
49 Monitor and Manage your Time Popular time management and monitoring tools include: Google Alerts HootSuite TweetDeck RSS NutshellMail
50 Use NutshellMail to Engage, on Your Time Sign up for a Free NutshellMail Account.
51 Measuring Success Defining Social Media Marketing Success for non profits/chapterses and Organizations
52 Measuring the Impact of Social Media To begin, look at: What is being said about you? Are you seen as an expert? How well are you engaging with existing experts? Are you reaching new customers en masse? How are you reaching specific customers?
53 Social Media Success for non profits/chapters and Organizations Test to learn what works! Set up specific engagement campaigns to track social media programs that drive to your website (Google analytics) How many have read your blog? Watch how many are clicking on the social media icons in your own s. ExactTarget, "Subscribers, Fans and Followers: The collaborative Future." September 8, 2010 Encourage and track how many people are joining your list from social media. Monitor Twitter for mentions and retweets; reward those influencers.
54 Measuring Effectiveness: BMT Promotions & Talent BMT Promotions & Talent is a staffing agency that specializes in finding staff members for conventions, conferences, and experiential marketing events across the country Their list has grown from 200 to 8,000 contacts who subscribe to their job openings s. They divide contact lists by geography and send them local job openings. Newsletters are shared on Facebook and Twitter and include the Share Bar for further reach. s can get up to 100 extra views when shared via social media.
55 Next Steps
56 Take the Next Step Learn more about how social media marketing can help non profits/ chapters and nonprofits optimize marketing efforts. Get a Social Media Quickstart! Get started building connections through social media marketing, today! [email protected]
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