It makes good sense any way you look at it

Transcription

1 It makes good sense any way you look at it Integrated managed print and IT solutions

2 2 MANAGED PRINT SERVICE Introducing Computerworld Group Fully integrated Business IT Services One of the longest established Business IT Services organisations in the UK, Computerworld has more than 26 years experience of helping our clients to achieve and maintain their potential, through increased productivity and greater financial savings. Integrated managed print and IT solutions Our Managed Print Service is part of a wider inhouse technical capability, making us one of the few full service IT organisations able to help you fully integrate your printer and copier fleet within your wider IT infrastructure. Please call for further details and to speak to an Account Manager. An integrated IT and Managed Print policy will help to put you in control and save you time and money.

3 3 MANAGED PRINT SERVICE It makes good sense however you look at it A managed print policy can help you to save in so many ways Computerworld s Managed Print Service can help to save you time and money from the outset, but we can also help you to increase your network security in the process, and reduce your carbon footprint. A comprehensive print policy represents, quite simply, a better way of doing things. A print policy brings benefits to your bottom line and to your staff Computerworld can help in formulating a print policy with you. With an enterprise-wide print policy in place, you can not only take control of your printing costs but also increase the efficiencies and improve the experiences of your workforce. We regularly achieve savings in direct costs of 20%-30% We aim to protect your valuable data We are experts in data security, and are passionate about providing increased security of data as part of our Managed Print Service. Printers on a network are inherently susceptible to security threats, and that is why we work alongside partners such as with Toshiba whose devices all feature data encryption and secure HDD, and meet or exceed ISO 1702 standards. Doing the right thing for the environment brings added dividends A print policy also forms part of a wider Environmental or Corporate Social Responsibility (CSR) policy. We can help towards your CSR goals not only by recommending the most energy efficient devices (that offset their carbon footprints), but by saving you paper, electricity and consumables through the course of our relationship, and by offering a free toner recycling programme. The impact on the environment of uneconomical machine usage, wasted paper and other consumables can be considerable, and it is no longer acceptable to ignore these factors.

4 4 MANAGED PRINT SERVICE The bottom line It s one of the easiest ways to save your organisation money Within your own organisation, do you know who uses which machine, how many sheets those people print or whether they ought to be creating colour or black and white outputs? Do you have any real control over these factors? And how much is it all costing? per employee Do you know whether your files and documents are secure? How much paper is being printed to the bin? And how much carbon is being offset by your printer and copier fleet? These facts are seldom known or even identifiable by most Accounts Departments let alone Facilities Managers or IT Managers whose responsibility these devices often are. It needn t be like this Legal Fin Services Government Pharma Education Manuf sector Average cost per employee per annum for print in the UK, by commercial sector. Source: Newfield IT Research Hardware costs account for only 10% of total cost of device ownership. Costs of consumables account for about 60% of costs, and maintenance the other 30%

5 5 MANAGED PRINT SERVICE It s all about Workflow Management Computerworld undertakes a four-step process to help you manage it 1. Audit We will assess what machines you currently have, what their locations are, how your staff use them, and how your organisation needs them to function. 2. Solution Design We will then propose a new and rationalised infrastructure that will increase your organisation s efficiency whilst saving you time and money. By selecting only one or two vendors of new devices, their maintenance is simplified and costs can be dramatically reduced. 3. Implementation Computerworld can set up your new print network environment for you, or work alongside your own IT team. We have over 20 years experience of installing enterprise-wide IT security and print solutions. 4. Value-added support We can operate continuous monitoring of your print fleet, the data and findings from which are used to inform subsequent solution design revisions. We can also identify faults and maintenance issues as soon as they arise, and can deploy a national network of technicians to resolve any problems that may arise. AUDIT SOLUTION DESIGN IMPLEMENT VALUE-ADDED SUPPORT Organisations typically underestimate total print costs by 30-40% MONTHLY REPORTING SOLUTION OPTIMISATION

6 6 MANAGED PRINT SERVICE Striking the right balance Old vs. new; colour vs. black and white; printer vs. MFD The majority of organisations operate multiple printers, copiers and multi-function devices (MFDs) that are typically supplied by numerous vendors. They often have a similar number of contractual arrangements attached for leasing, repairing and maintaining those devices. Costs can be substantially cut by rationalising a fleet of printers, copiers and MFDs, and by ensuring that each device is being used for the purpose it was designed for. New devices can save you a lot of money The capital cost of purchasing new technology is always outweighed by the savings gained by implementing them, and we routinely save 20%-30% of print costs for our clients by using new technology in a planned, managed way. Colour vs. Black and White printing Everyone knows that black and white pages cost less than colour pages to print, but do you have any policies or procedures in place to prevent staff from using the wrong devices? Printer vs. MFDs Similarly, the choice of device is a key factor in determining cost-per-page. Smaller companies or groups of users will generally benefit from using a printer rather than a MFD, whilst larger companies or groups of users will more typically save using a MFD. Computerworld will specify the optimum infrastructure using just one or two key partner vendors, to ensure the most economical usage by your workforce. Did you know: a printed colour page can cost just a few pence with the right device, or five times that with the wrong one

7 7 MANAGED PRINT SERVICE A degree of re-education is typically required User behaviour needs to be managed and modified Around 10% of pages sent to a printer are not collected or are sent again before collection, to correct user errors. Gartner Research As well as the integrated software solution required to monitor and manage your device fleet, new print rules and policies will need to be communicated to, and adopted by, your workforce with revised permissions in place to prevent unnecessary or inappropriate use of certain devices. Measures can include: Secure print release documents are queued at the device, and only printed when released by a staff member, using an ID Card Auto deletion of uncollected jobs if still unprinted after a predefined time in the queue Full audit of usage data can be remotely collated by Computerworld for each printer and copier, recording usage by each user Automated meter readings remotely monitored by Computerworld Automatic supply replenishment to prevent large stocks of consumables having to be stored on-site by the client company, Computerworld will deliver what s needed, when it s needed

8 8 MANAGED PRINT SERVICE Savings of time can be just as valuable Imagine outsourcing the management of your whole print and copier fleet... By streamlining the number of hardware vendors you might have previously worked with, the savings that can be achieved in indirect costs can be just as impressive as those relating to direct financial costs. In-house IT resources With a single point of contact and with Computerworld s UK-wide first line technical support service available to you, your own in-house IT support personnel can be relieved of unwanted photocopy repair tasks and can get on with more important projects for the organisation s core business. A 1000-person organisation could save around 21,000 per year simply by preventing banner pages from being printed. Gartner Research Finance department Having a single commercial agreement in place between you and Computerworld s Managed Print team means that the financial administration of a printer/copier/mfd fleet is also far less burdensome. A single invoice per month from Computerworld (broken down by department and by users if required) can cut administrative time by as much as 90%.

9 9 MANAGED PRINT SERVICE Comprehensive, proactive technical support When and where you need assistance on a national basis Your print infrastructure will be monitored continuously by Computerworld s Remote Operations Centre (ROC), allowing us to proactively manage its usage. As a first-line technical support service, we are on hand whenever you need us, but we will also keep abreast of how your systems are running, and will feed data back into quarterly reviews of your setup to ensure it continues to provide the optimum and most cost effective solution for you. YOUR BUSINESS Our monitoring service is designed to provide: Proactive fault identification often before you know it yourself Deployment of technical assistance automated notification to national network of technicians, generally providing sub-24hr response times Consumables management remote monitoring of consumables levels and timely replacement Quarterly reviews ongoing assessment of usage and quarterly reviews of solution design Quarterley review and feedback Proactive monitoring FAST RESPONSE 1st LINE SUPPORT HELPDESK 18% of organisations have device breakdowns every day, and a further Consumables and maintenance UK-WIDE TECHNICIAN NETWORK Automated response 22% do every week. computing.co.uk

10 10 MANAGED PRINT SERVICE Our technology partners The best devices, and the best working partnerships Toshiba Lexmark Toshiba is one of the leading global technology companies, driving innovation and positive change through their commitment to quality, research and development. All Toshiba devices are Energy Star and Blue Angel rated, and meet stringent guidelines on power consumption. They are also fitted with Energy Save modes and Auto Shut Off timers to save power. Lexmark provides businesses of all sizes with a broad range of printing and imaging products, software, solutions and services that help customers to print less and save more. We are an accredited Lexmark partner and work closely with them in planning and delivering our managed print service to many of our clients. With Lexmark and Computerworld as your Managed Print partners, you can rest assured.

11 The bigger picture Press Esc to exit full-screen mode Computerworld offers a fully integrated Business IT service to help you in realising the potential of your infrastructure and workforce. In addition to offering a full managed print service, Computerworld s IT Infrastructure team provides fully certified technical assistance, sales, installation and support around the most pressing issues that affect the majority of today s organisations including the virtualisation of data, IT security, server storage, network architecture and communications. We have offices in Bristol and Cardiff, and have strategic partnerships with all leading technology organisations including Toshiba, Lexmark, Microsoft, VMware, Dell, HP, Cisco and others enabling us to build industry-strength ICT solutions to support your business objectives. Head Office: Computerworld MPS Ltd, Apex House, Turner Drive, Westerleigh Business Park, Yate, Bristol, BS37 5YX. Phone: print@computerworld.co.uk