0 ProcessFlows Channel Partner Programme Maximising every business opportunity

Transcription

1 0 ProcessFlows Channel Partner Programme Maximising every business opportunity

2 2 0Contents 3 Introduction 4 Portfolio & Solutions for MFP Partners 5 Solutions for Voice and Telephony Partners 6 Document Management and Reporting 7 Business Process Outsourcing and Sourcing 8 Client Services 9 Partnering with ProcessFlows 10 Channel Partner Launch Plan 11 Contact Details Call , channel@processflows.co.uk or visit

3 3 0ProcessFlows Bridging the gap between technology, processes and business For nearly 30 years, ProcessFlows has delivered innovative and business enhancing software solutions, often as part of a larger project, creating not just a wealth of experience, but also a highly-skilled team of business consultants and analysts, whose total focus is to support our partners and their customers. ProcessFlows Channel Partners have a large and diverse client base, however they share common goals such as a desire to make their organisations work more efficiently, speed up business processes and to deliver a positive experience for staff and customers alike. Our Channel Partner Programme empowers partners to provide best of breed solutions to their customers, whilst arming them with second to none sales support. Benefits include competitive margins, access to numerous revenue streams and annuity opportunities. All this is backed up with an infrastructure and client services operation to help support you in maximising every sales opportunity.

4 4 0Portfolio Our portfolio of solutions covers a broad spectrum of business needs. Whether your customers require one specific piece of software at the best price, or complicated, custom-built solutions to speed up entire business processes, we have the knowledge and capability to give you the opportunity to sell them the answer to their problem. With all these opportunities to sell and upsell, and our extensive behind-the-scenes marketing/sales/support back-up, we re sure that as a ProcessFlows Partner you ll be in an excellent position to grow your business. Fax & Print OpenText RightFax ProcessFlows Cloud Fax Equitrac Print Management ecopy ShareScan & PDF Pro Office Cirrato PrinterOn Mobile Printing SafeCom Smart Printing ThinPrint Unified Communications & SMS CX-E UM & Voice Processing Atom SMS Business Solutions Recite Skype for Business Call Recording Process Automation OnBase OpenText Alchemy Secure Document Transfer Data Capture ReadSoft ABBYY Kodak Bonitasoft Business Process Outsourcing Outsourced Administration Services Outsourced Financial Services Outsourced IT Services Outsourced Sales & Marketing ProcessFlows Platform AP ProcessFlows AR ProcessFlows Appointment ProcessFlows Contract ProcessFlows HR ProcessFlows Mailroom ProcessFlows POD ProcessFlows Timesheet ProcessFlows Business Intelligence ProcessFlows Dashboards Software/Hardware Sourcing Software at the best price Hardware 0Solutions for MFP Partners Installing integrated, networked companion software alongside an MFP, not only offers customers improved business processes and immediate cost savings, but also brings additional revenue and a tie-in to retain customers for the long term. RightFax Send faxes from the MFP through FoIP Remove costly analogue lines - no fax kit or phone lines required Secure, compliant centralised faxing PrinterOn Secure Mobile Printing from any device to any printer, on any network BYOD Programme support Integration with Print Management systems Equitrac, SafeCom and Cirrato Print Management Secure print release Rules-based printing Detailed reporting ProcessFlows Process Automation Platform Complete archive of scanned documents, with OCR indexing Secure and compliant electronic document storage Permission-based, quick retrieval of all stored documents ecopy ShareScan Scan from MFP to back-office systems Automatically convert hardcopy into editable documents Comprehensive workflow integrations ProcessFlows Dashboards Simple graphical reporting using as many data sources as required Live data, not out-of-date information allows timely decisions to be made Highlights trends, provides proactive alerts In-depth Analysis Drill down through data to find underlying causes ThinPrint Solutions for printers and MFPs in ThinPrint environments Optimised bandwidth usage via print job compression improves network performance Call , channel@processflows.co.uk or visit

5 5 0Solutions for Voice & Telephony Partners Our solutions work alongside all existing hardware and software installations no need to rip and replace. We support all web, telephone, and mobile device interfaces and integrate with over 450 telephone systems. Unified Communications Do your customers have multiple vendors Avaya, Cisco, Microsoft all working together and playing an important role in their telephony and IT landscape? Then you should be looking at CX-E the industry s most interoperable UC platform. Existing call control solutions, systems, mobile devices, presence engines and data infrastructure can all work together with CX-E as the glue. Unified Messaging/Voice Mail Personal Assistant/Automated Attendant IVR Speech Mobile Client Notification/Call Escalation SMS Text Messaging SMS messaging is a very versatile form of communication and can be used throughout all vertical markets and industry sectors. From providing server monitoring and alerting, to automated appointment reminders, if you ask the question all businesses have an SMS policy or will be looking to implement or expand the use of this ubiquitous technology. SMS is an excellent revenue generator as a Partner you can make money on both the on-premise solution and text messages. On-premise or Cloud SMS Short Codes and Long Numbers for seamless two way messaging SMPP/HTTPS and Rest APIs for back office integrations and workflow triggers SMTP for simple to SMS desktop messaging Call Recording for Skype for Business Record, monitor, analyse and store any Skype for Business (Lync) interaction, no matter the type or location of the user. Quality Management Screen Recording and PCI Sensitive information masking Easily managed Quality Score Carding 256 Bit AES Encryption Web Browser access (HTTPS) AD Support Search Criteria and APIs to CRMs Scalable solution for SMEs up to the Large Enterprise

6 6 0Data Capture, Document Automation & Archiving The majority of information that comes into and moves around a business is unstructured. It enters the organisation as a fax, an , via the post, a phone call or even a text message. Often, contained within this unstructured document is important content that will need to be entered into a Business System, such as a Finance, ERP or CRM solution. Our Data Capture and Document Management solutions automate the process of data entry, integrating fully with business applications and workflows, and provide electronic indexed archiving for quick document retrieval. In addition to providing the software to handle these processes, we have built a number of pre-canned horizontal solutions, created to ease the flow of information in specific business areas, these include: AP ProcessFlows Accounts Payable - Helps streamline anything from the simple scanning of invoices through to fully automated invoice matching and payment processing. AR ProcessFlows Accounts Receivable - Designed to quickly and accurately allocate all received payments to the relevant customer accounts, with minimal manual interaction. Appointment ProcessFlows Fully automated, bi-directional Patient Notification & Appointment Management. Contract ProcessFlows Remove the need for paper-based contract handling and never miss a support contract renewal date. HR ProcessFlows Automate HR tasks, from Job Application to Separation. Mailroom ProcessFlows A Digital Mailroom to route, track and automate the data entry of all physical and electronic inbound documents. POD ProcessFlows Our proof of delivery automation solution removes the risks associated with manual paper processing and speeds up the whole process. Timesheet ProcessFlows Our Timesheet Automation solution automates and speeds up the time critical task of processing timesheets from receipt to payroll. Mistakes are a thing of the past and payroll deadlines are met. 0Dashboard Reporting With most organisations storing critical information in a range of data systems (Finance, CRM, Operations, Manufacturing, Sales and Marketing, etc), achieving a single view of performance can be a challenge, especially for those required to provide reports. ProcessFlows Business Intelligence dashboards provide a single, consolidated and highly interactive graphical view of organisational performance, from a wide range of existing and disparate data sources. Dashboards make reporting a simple task, using live data and enable key decisions to be made quickly. We are seeing a lot of growth in this technology and our solution is unique in many ways. Not only perfect to sell to your customers, this is also an excellent in-house tool, we ve already seen huge benefits and saved 1000s by using our own installation in specific business areas. Call , channel@processflows.co.uk or visit

7 7 0Business Process Outsourcing BPO is increasingly being utilised by partners and customers who wish to remain competitive and achieve high levels of customer service, whilst controlling costs. ProcessFlows is a trusted outsourcing partner, with clients and expertise across a range of industries. We offer flexible services designed to make your business more agile and profitable. Transferring your back-office processes to ProcessFlows allows internal staff to concentrate on core business activities, enhance services currently provided and allows organisations to dynamically adjust to business trends, at low cost and low risk. Our Services include, but are not limited to: Administration Data Processing, Manual Data Entry Finance Credit Control, Accounts Payable, Accounts Receivable IT Services Server and Network Monitoring, Managed Service Desk Sales & Marketing Lead Generation, Account Development, Order Processing, Database Management 0Software and Hardware Sourcing Software Finding software at a sensible price is a labour-intensive process, which can be time-consuming and expensive. Having recognised this problem, ProcessFlows built a team dedicated to finding niche and specialist software applications at the best possible price. Our Software Sourcing Team has now been successfully identifying, sourcing and supplying everyday and more niche software applications from around the world, on behalf of UK resellers, for over 20 years. Hardware Whether a customer needs specific hardware to complement our software and solutions, or wishes to make a hardware-only purchase, our industry ties with all of the major vendors, enable us to offer the best pricing and the best warranties, on the highest quality equipment.

8 8 0Client Services Technical Support All products and solutions supplied by ProcessFlows come with 12 months Support and Maintenance. Technical issues are managed by our UK-based Helpdesk Analysts who have vendor accreditation for the products they support. We offer a range of value-added support services, such as multi-year contracts, 24x7 and on-site support. All of these services can be resold by our partners. Training A range of structured and tailor-made training courses for end-users and administrators is available; ensuring the users and the organisation will gain full benefits and return on investment. We are the only UK accredited Training Centre for RightFax, Alchemy and CX-E. Development We have undertaken numerous development projects on behalf of clients, providing bespoke, integrated and standalone solutions. These have ranged from one-off applications, through to commercial programmes that are now re-sold around the world and have included simple and complex Windows or Web Services, standalone applications, hosted Web-based solutions, client utilities and more. SharePoint ProcessFlows are uniquely positioned to help maximise your customer s investment in SharePoint by combining it with market-leading products, delivering further functionality and our expertise in business process management. We also develop unique security solutions for SharePoint. In recognition of our development and integration prowess, ProcessFlows is a Microsoft Gold Certified Partner. Project Management ProcessFlows have accredited Project Managers, who possess the essential skills to help with planning, organising, securing and managing resources to bring about the successful completion of specific project goals and objectives, with maximum benefits. Support & Maintenance Channel Partners have the opportunity to earn ongoing annuities from support renewals for the systems sold. Partners who wish to be involved with the management of helpdesk faults and securing the renewals in a timely manner will receive an agreed amount on the full renewal price. Alternatively we can manage the renewals directly with the end-user. Call , channel@processflows.co.uk or visit

9 9 0Partnering with ProcessFlows Tailored to suit your business models and markets, the ProcessFlows Channel Partner Programme, provides a framework to help you expand your portfolio and experience, grow your business, retain customers and increase profits. Working in partnership with ProcessFlows gives you access to a combination of resources and rewards: Partner Communication Monthly newsletters, product announcements, partner seminars and webinars. In-house Systems Partners are encouraged to use our applications and solutions in-house. Sales Training Online and on-site training courses and tools, to enable your sales team to identify and create opportunities. Technical Training On-site and public courses are available, adapted to meet your bespoke requirements. Marketing Assistance in the design, creation and delivery of marketing materials and campaigns. Dedicated Partner Gateway on our website for collateral downloads. Pre-Sales Support Experienced account managers provide assistance in customer meetings, demos and info requests. Technical Support Access to our Client Services team, for pre-sales technical support, consultancy, helpdesk, project management, training and development requirements. Quick Quotes Fast and effective quotation system. SLA for quotation within a maximum of 24 hours. Reward Schemes We run incentive schemes and campaigns to reward Channel Partners for their commitment and achievements. Your Commitment In return for our expertise and support, we have a small number of requirements: Agreed revenue targets Attendance at product update and training seminars Regular marketing campaigns must be undertaken Joint development of a business plan with agreed objectives, and a quarterly review That you work with us to develop opportunities

10 10 0Channel Partner Launch Plan Once we ve signed the agreement, a set framework is followed, making sure that you have received sufficient product training and are happy with how the Programme works. We ll then provide you with all the necessary sales tools and, if needs be, create and/or rebrand marketing material for you. Partner Application/Signed Agreement Training Marketing Partner Communication In-House System Promotions and Incentives Sales Press Release Newsletters Pre-Sales Website Webinars Technical Rebranding Product Updates Lead Generation Joint Campaigns Seminar Support Vertical Focus Packaged Campaigns Case Studies Customer Case Studies Partner Case Studies Call , channel@processflows.co.uk or visit

11 11 0Contact Us For further information about ProcessFlows and the Channel Partner Programme, please contact the Channel Team on or call For details of our products, solutions and services, please visit

12 ProcessFlows UK Limited Sheridan House, Jewry Street, Winchester, Hampshire SO23 8RY, UK Tel: Fax: