Cloud Watch on HCM Cloud Solutions

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1 Cloud Watch on HCM Cloud Solutions CC India, Research July 2014

2 Contents Objective and approach Sneak Peek at HCM Cloud Market HCM Cloud Solution Footprint Market trends Vendor landscape Appendix 2

3 Objectives, Approach and Context Objectives and Approach Provide a single source of information on leading HR solution providers across the globe Identify leading players across HRM SaaS functionalities The study uses publicly available information sources: Company websites Text line searches Industry reports Analysts reports Version Status Final Authors CC India, Research services Delivered in Q2, 2014 Context Cloud computing is the availability of hardware, software and data via the internet and it represents the network of connected computers Software as a service (SaaS) is one of the service models offered in cloud computing along with Infrastructure as a service (IaaS), Platform as a service (PaaS) and Network as a service (NaaS) SaaS is a growing phenomenon in the market and has made a successful penetration into mainstream Enterprise IT Earlier, licensed on-premise software was the dominant deployment model in production, but with time, on premise vendors have also begun to offer SaaS based solutions Coupled with the buy side objective of reducing the cost of ownership, the SaaS revolution is bound for exclusive growth across all forms of a business Globally, Capgemini Consulting helps many of its clients on the use of Software as a Service solutions, and this document intends to provide a single source of truth about HR SaaS solutions currently available in the market, with a focus on the European market 3

4 Contents Objective and approach Sneak Peek at HCM Cloud Market HCM Cloud Solution Footprint Market trends Vendor landscape Appendix 4

5 June, Q2, 2014 A sneak peek at HCM Cloud Market(1/2) VENDOR CORNER Workday introduced its latest update, Workday 22, which includes recruitment management in the Workday s HCM solution portfolio >> Read More on Pg 37 PeopleFluent launched the PeopleFluent Mirror Suite and Talent Engagement Cloud >> Read More on Pg 40 Cornerstone OnDemand introduced Cornerstone Onboarding which delivers the right resources, connections, courses and experiences for new hires and employees >> Read More on Pg 50 NGA Human Resources launched Payroll Exchange solution that reduces the complexity of global payroll >> Read More on Pg 68 PARTNERSHIPS, ALLIANCES AND M&A S Workday formed a new strategic partnership with HP to sell its HCM solutions via HR Enterprise Applications >> Read More on Pg 37 Kronos signed an OEM agreement with Solix Technologies, a leading provider of Enterprise Data management >> Read More on Pg 46 Cornerstone OnDemand formed a strategic alliance with Aon Hewitt, the global talent, retirement and health solutions business of Aon >> Read More on Pg 50 Raet partnered with Dyad, one of the leading service providers in the field of business management in the education market >> Read More on Pg 74 5

6 June, Q2, 2014 A sneak peek at HCM Cloud Market(2/2) ANALYSTS SPEAK SuccessFactors was named a "Leader" in Gartner 2014 Magic Quadrant for Talent Suites >> Read More on Pg 34 Kronos was awarded with the NorthFace ScoreBoard AwardSM from the Omega Group Corp. for excellence in customer satisfaction for 2013 >> Read More on Pg 46 Cornerstone OnDemand has been named as a leader in 2014 Gartner Magic Quadrant for Talent Suites >> Read More on Pg 49 EVENTS HR Technology, a Conference and exposition on HR technology to be held on 7 th -10 th October, 2014 in Las Vegas >> Read More Human Resource Summit 2014 will be held from 8 th -10 th October, 2014 in Barcelona >> Read More HR Tech Europe 2014 to be held on 23 rd -22th October, 2014 in Amsterdam >> Read More 6

7 Want to know more? Please get in touch with: Ronald van den Berg Principal Consultant People & Performance Mob: Secretary: Mail to: Peter Speleers Practice Manager HCM Technology Transformation Services Mob: Mail to: Andreas Stålbäck Consultant Mob: Mail to: Franjola Timmermans Managing Consultant People & Performance Mob: Secretary: Mail: Hannele Koskenmäki Managing Applications Consultant Mob: Mail to: Mårten Nilsson Consultant Mob: Mail to: Erik Koningen Managing Consultant People & Performance Mob: Secretary: Mail to: Hugo Ruiz Success Factors Leader Mob: Mail to: Ronan How UK HR Cloud Lead Mob: Mail to: Agra Fernando HCM Consultant Mob: Mail to: 7

8 Contents Objective and approach Sneak Peek at HCM Cloud Market HCM Cloud Solution Footprint Market trends Vendor landscape Appendix 8

9 HCM SaaS solutions can be categorised into Core HR, Workforce, Talent, Learning, Recruitment and Compensation & Benefits HCM Cloud Solution Footprint Base Salary Administration Bonus Programs Employee Records Jobs and positions Payroll Employee Engagement Benefit Administration and Enrolment Compliance Salary and wage structure Organisational structures Absence Commissions Wellness Core HR Time reporting Workforce scheduling and assignments Stock and Long Term Incentives Employee Recognition (Strategic) Workforce Planning Requisitions Sourcing and Social Recruitment Retirement and Savings Market Pricing and Equity Applicant Evaluation Diversity & Compliance Onboarding Compensation & Benefits Recruitment management HCM Solutions (Cloud & Mobile) Learning Workforce Talent Attendance Paid Time Off Employee Performance Goal Career Planning Productivity Analysis Labor Cost Distribution Competency Succession Planning Talent Review Candidate Engagement Leadership Development Learning Course Administration Content Mobile Learning Retention Mentoring Collaboration Social and Informal Learning Professional Certification Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester 2014; CC India Analysis 9

10 Trends Organizations tend to integrate social networking activities to leverage Core HR data activities to drive best-in-class business results Core HR Solutions Core HR Employee Records Licensed on-premise software remains the dominant deployment model in production with SaaS based solutions contributing only 18% of Core HR segment s revenues 1 Payroll Benefit Administration and Enrolment Salary and wage structure Core HR Integrating social media into core HR activities boosts collaboration Focus on full technology integration Completeness / Strength of the offering; Jobs and positions Employee Engagement Description Using HR software that embeds social media into daily activities and processes that encourage employees in all work locations to communicate and collaborate in real-time and via mobile app Companies need to move away from information silos to unified Core HR systems Solutions must centralize the HR management throughout the life cycle of employees Compliance Organisational structures Vendor Example Infor s HCM app fosters collaboration by displaying social networking activities and documents from within the people tracking software SuccessFactors Employee Central enables global HR teams to focus on creating strategic value for the business by streamlining processes and providing access to information that supports faster decision-making Vendor Landscape HCM Solutions (Cloud & Mobile) Note: 1 Includes product revenues (i.e., licenses, maintenance, and subscriptions) Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester 2012; The Forrester Wave : Human Resource Systems, Q1 2012; CC India Analysis; HRM Solutions: Traditional Models clash With Next-GenerationProcesses And Technology; Forrester 2012; 10

11 Trends WFM solution providers are adopting collaborative and social interface to improvise the end user experience Workforce Workforce Solutions SaaS adoption has slowly started to evolve, as the leading vendors have now begun to offer both on-premise and SaaS solutions Time reporting Attendance Paid Time Off Absence Adoption of collaborative and social interface Workforce scheduling and assignments Description Workforce management solution providers are adopting a social and collaborative user interfaces, which functions like popular social media applications Productivity Analysis Labor Cost Distribution Vendor Example Ceridian s Dayforce application functions on a more socialized webpage The main page functions like an activity stream, much like a Facebook wall page, allowing users to post on relevant activities HCM Solutions (Cloud & Mobile) Workforce Integration of time and attendance to payroll data Organizations are focusing on integrating the time and attendance information with payroll data, thereby minimizing the errors in data Kronos Workforce Ready Suite for small and midsize businesses integrates time and attendance with HR and payroll reporting system Completeness / Strength of the offering; Vendor Landscape Note: 1. Workforce Source: Ceridian Expands Workforce to Human Capital ; CC India Analysis; Factiva ;Kronos Workforce Ready, Hype Cycle for Human Capital Software, Gartner

12 Trends The need to provide integrated talent management solutions and enhanced charting and visualization are the key trends in talent management Talent Talent Solutions The market for integrated talent management systems will reach nearly $5 bn in 2014 Employee Performance Goal Career Planning Competency Integrated talent management systems is the new focus to solution providers Enhancing charts and visualization capabilities Succession Planning Description Talent Review ERP providers like Oracle, SAP and Workday etc. are focusing on incorporating analytics platforms, mobile interfaces in their HR solution offerings Offering solutions that enable them to configure integrations to third party HCM systems of record through the use of standards-based tools Talent management vendors will continue to enhance charting and visualization capabilities in their product Retention Vendor Example Oracle Talent Cloud delivers end-to-end talent management with a single, integrated solution that enables organizations to recruit, nurture, and retain top talent Workday's faceted search integration with n-box and active organization charts in multiple vendor offerings HCM Solutions (Cloud & Mobile) Talent Completeness / Strength of the offering; Vendor Landscape Note: 1 Includes product revenues (i.e., licenses, maintenance, and subscriptions) Source: Global Human Capital Trends 2014,Deloitte University Press 2013; Recruitment Aligns With Talent, Forrester, 2011; HRM Solutions: Traditional Models clash With Next-GenerationProcesses And Technology; Forrester; Hype cycle for HCM software, Jul 2013; Forbes.com; CC India Analysis; 12

13 Trends Over time, there have been rising need to provide mobile based learning and to integrate the LMS with the talent management solutions Learning Solutions Learning In Learning, the SaaS model currently accounts for 45% of its product revenues Leadership Development Learning Course Administration Content Mobile Learning Mentoring Integration of LMS 1 into talent management solutions Mobile enabled Learning Collaboration Description Talent identifies the gaps in the skills and expertise in the employees and LMS can promote the job related skills required LMS providers are implementing mobile functionalities and are using HTML5 to make their websites mobile accessible Social and Informal Learning Professional Certification Vendor Example Saba s integrated Talent Suite offers learning management solutions along with other services such as collaboration, succession planning etc Successfactor LMS along with its suite of mobile apps offers at-a-glance learning thereby allowing employees to complete the learning courses from a mobile device anytime HCM Solutions (Cloud & Mobile) Learning Completeness / Strength of the offering; Vendor Landscape Note:1. Learning Solutions Source: Successfactor website; Top 14 Learning System Trends for 2014; Saba s website ;IDC: Worlwide Learning in Intregrated Talent 2013 Vendor Analysis; CC India Analysis 13

14 Trends Recruiting technology is now gravitating toward mobile enabled recruiting, with social media referrals to identify the right candidate from the entire pool Recruitment management Recruitment Solutions 83% of the product revenues of recruitment solutions market was contributed by SaaS based solutions (Strategic) Workforce Planning Requisitions Sourcing and Social Recruitment Candidate Engagement Talent Pools Social media referrals Applicant Evaluation Diversity & Compliance Onboarding Description The solution providers are allowing their employees to make referrals through social network accounts such as Facebook and Linkedin Vendor Example SuccessFactors Bix Suite offers social-media/employee referral tool as part of its recruiting product The system suggests people known to the employees using their Facebook and Linkedin contacts Recruitment management HCM Solutions (Cloud & Mobile) Mobile enabled recruiting The Mobile enabled recruitment systems offers functionalities such as managing candidates contact, interview preparations, and approving requisitions Successfactor Mobile recruiting solutions brings essential recruiting capabilities such as sharing an offer, approving requisitions etc on mobile Completeness / Strength of the offering; Vendor Landscape Note: 1 Includes product revenues (i.e., licenses, maintenance, and subscriptions) Source: Successfactor website; Hype Cycle for Human Capital Software, Gartner 2013; CC India analysis 14

15 Trends Compensation & Benefits tools have become a component of broader Talent suites and there have been significant mergers & acquisitions in the market Compensation & Benefits Compensation & Benefits Solutions SaaS penetration in the Compensation and benefits function has gained momentum and contributes 52% of this segment s product revenues Base Salary Administration Employee Recognition Compensation vendors leverage pay-forperformance Bonus Programs Wellness Description Compensation specialists leverage the link between rewards and performance Commissions Retirement and Savings Stock and Long Term Incentives Market Pricing and Equity Vendor Example Workscape added performance to its Compensation & Benefits capabilities Compensation & Benefits HCM Solutions (Cloud & Mobile) Mergers & Acquisitions There have been significant mergers and acquisitions in the compensation market during the past few years Kenexa acquired Salary.com, a provider of on-demand talent management, payroll, and compensation solutions and ADP s acquired Workscape, provider of integrated benefits and talent management solutions and services Completeness / Strength of the offering; Vendor Landscape Note: 1 Includes product revenues (i.e., licenses, maintenance, and subscriptions Source: HRM Solutions: Traditional Models clash With Next-Generation Processes And Technology; CC India Analysis 15

16 Contents Objective and approach Sneak Peek at HCM Cloud Market HCM Cloud Solution Footprint Market trends Vendor landscape Appendix 16

17 The global HCM market is expected to grow at a CAGR of 7.4% over the period owing to the streamlining of HR operations across companies HCM Solutions market overview Global HCM Solutions market in USD bn Administrative Application Deployment ( ) 1 $12 $10 $8 $6 $4 $2 $0 $8,3 $8,9 CAGR 7.4% $9,6 $10,3 $11, E 2015 E 2016 E Global HCM market is expected to grow at a CAGR of 7.4% over the period from $8.3bn in 2012 to $11.1bn in 2016 One of the key factors contributing to this market growth is the streamlining of human resource operations However, the fragmentation of the market could pose a challenge to the growth of this market Interest and investment in human capital management market continue to be strong, outpacing most other application market The HCM applications market has been the focus of a number of acquisitions in the past year including SAP's acquisition of SuccessFactors and Oracle's acquisition of Taleo Note: The global HCM market composes of core HR solutions market and talent management market that includes recruiting, learning, workforce and compensation management Source: IDC; Gartner; Forrester; PwC; Managing Human Capital: HRIS 2013, Bersin by Deloitte report; 2013 Talent Systems Market, Bersin by Deloitte report 17

18 Based on a survey estimate, administrative applications offered by HCM solution providers is being widely adopted across various industry sectors HCM SaaS adoption level by industry HRM application SaaS adoption (n = 1,266 repondents) Worldwide Average Agriculture Mining, Constructi on Financial Services Health Care Higher Education High-Tech Mftg Consumer / other Mftg Other Services Public administra tion Retail/ Wholesale Public Utilities Administrative 1 92% 87% 94% 93% 84% 94% 94% 94% 88% 92% 94% Service Delivery 2 44% 33% 49% 49% 42% 52% 45% 40% 35% 42% 45% Workforce management 3 43% 26% 46% 52% 29% 48% 40% 41% 36% 57% 46% Talent 4 57% 47% 59% 61% 47% 65% 61% 54% 46% 51% 61% BI (reporting/tools) 5 44% 29% 48% 47% 37% 52% 43% 48% 37% 35% 44% Workforce analytics 6 14% 8% 15% 16% 6% 16% 11% 17% 15% 10% 13% Social Media tools 33% 27% 34% 30% 32% 28% 34% 37% 20% 38% 40% Note: 1. Administrative applications: Core HRMS/ERP Foundation; (2) Service delivery applications: HR Help desk, knowledge management, onboarding, pay and benefits data, promotions, transfers, salary, approvals and notifications ; (3) Workforce applications: Time record management, Absence management, labor, scheduling, labour budgeting; (4) Talent : recruiting, performance,learning,compensation,sucession management, competency development;(5)bi: Reporting/visualization and BI tools;(6) Workforce analytics: workforce planning, workforce analytics and predictive analytics Source: CedarCrestone HR Systems Survey Results -5% below average Moderate +5% above average 18

19 Estimates have identified that large organizations continue to be the biggest adopters of HCM applications 93% 95% 91% 58% 47% 35% 52% 43% 39% 73% 59% 45% 51% 45% 39% 20% 13% 10% 41% 31% 30% 79% 87% 84% 94% 39% 38% 48% 45% 31% 46% 44% 51% 49% 65% 57% 43% 40% 52% 44% 11% 13% 10% 13% 36% 32% 30% 33% HCM application adoption level and application deployment HRM application SaaS adoption (n = 1,246 global organisations) Administrative Application Adoption level by Size Deployment 1 Administrative Application Adoption level by Region Deployment 1 Administrative Application HRMS Application Deployment Deployment 1 Large organizations are the largest adopters of HRM SaaS solutions Large Medium Small Worldwide Average Administrative applications are largely adopted across regions Asia/Australia Canada The HRM solutions are trending towards SaaS wiith Licensed software On Premise leading the wave 100% 90% 80% 92% 100% 90% 92% EMEA Worldwide Average United States 60% 50% 52% 70% 60% 50% 40% 30% 20% 10% 0% 44% 43% 57% 44% 14% 33% 80% 70% 60% 50% 40% 30% 20% 10% 0% 44% 43% 57% 44% 14% 33% 40% 30% 20% 10% 0% Licensed Software-on premise 20% SaaS- Subscription - based 17% Licensed Softwarehosted 6% 3% 3% Combination In-house developed/ bespoke Outsourced Source: CedarCrestone HR Systems Survey

20 The HCM Solutions vendors are increasingly adopting social, mobile enabled processes and workforce analytics to their HCM solutions Trends in HCM SaaS adoption processes (n = 1,266 respondents) Social enabled processes The adoption of social-enabled processes has increased from 6% in 2012 to 9% in 2013 Recruiting management has highly adopted the social media tools when compared to other HR processes Recruiting (workforce) Learning and Development Performance management HR management Time and attendance BI/workforce analytics Succession planning Compensation 7% 6% 5% 5% 9% 10% 12% 15% Mobile enabled processes The adoption of mobile-enabled processes has increased from 6% in 2012 to 10% in 2013 Payroll and recruiting management (staffs) has highly adopted the mobile when compared to other HR processes Payroll Recruiting Performance management Learning and Development Tine and attendance HR management BI/ Workforce analytics Compensation Sucession planning 4% 5% 5% 7% 9% 13% 12% 11% 10% BI/ Workforce analytics The adoption of Big Data has increased significantly such that most organization are able to extract data for reporting Data Extraction Dasboards Data to compare with external Used by HRIT analysts Real time availabilty of data Data intregration Data available to the manager Presence of embedded Counsulting resources Predictive modeling 8% 6% 15% 15% 14% 26% 25% 44% 43% 92% Source: CedarCrestone HR Systems Survey

21 The HCM Solutions vendor landscape is undergoing a transformation with a mix of organic and non organic growth HCM Solutions vendor options to build, buy or partner BUILD FROM SCRATCH ACQUIRE PARTNER ADVANTAGE Seamless integration of data and processes Consistent user experience Leverage new technologies and process paradigms Fast time-to-market Depth and maturity of solutions; innovative differentiation know-how Minimal upfront investment Fastest time-to-market Ability to leverage best-in-class capabilities POTENTIAL PITFALLS Lengthy time-to-market Difficult to match depth of bestof-breed products Higher risk of failure to deliver results Difficult to harmonize user experience Process and data integration not seamless Inherited architectural baggage Integration and user interface (UI) harmonisation difficult to achieve Contracts and support channels vary, often not seamless EXAMPLES Workday (HCM Solutions and Talent ) Ultimate Software (HCM Solutions and Talent ) Cornerstone OnDemand (learning and Talent ) SAP / SuccessFactors SumTotal Systems / Softscape Ceridian / Dayforce ADP and Kronos (Workforce ) Ultimate Software and Infor (Workforce ) Building out the HRM suite is high risk and high reward Source: Consolidation And Innovation Transform The HRM Vendor Landscape, Forrester, 2012; CC India Analysis Acquisitions are difficult to integrate and harmonize Partnering for complementary HRM functionality is less costly but may not deliver value 21

22 The NSA snooping has revealed several security vulnerabilities in companies which has not only forced them to revamp its security infrastructure and revisit its strategies Trends in security for cloud solutions (1/2) Identity security has become the key priority for vendors and buyers Managing who has access to what and de-provisioning employees when they leave the company is becoming more essential and complicated Identity thefts remain a serious concern for the adoption of public cloud platforms by buyers and this is expected to prompt cloud users to adopt identity management and access control solutions Salesforce Identity, also known as "Identity for the Connected World, allows both customers and employees of a Salesforce-powered company to use any number of common identity platforms for "any app, on any device" Data-centric security will become a core practice for all enterprises With the perimeter security failing for even internal IT environments, due to Advanced Persistent Threat (APT) type attacks, security will continue to move closer to where-ever sensitive data is found Focus of enterprises will shift from perimeter security to data-centric security This will become a core practice for enterprises across all of their in-house assets and cloud implementations Common internal standards based on sensitivity and classification of data will drive protections that are consistent across all in-house data centers, service providers, virtualization and cloud environments Integration of security infrastructure into cloud infrastructure sets Vmware, OpenStack, Eucalyptus and other cloud-stacks are increasingly including integration points for security technologies to plug into their offerings, making it easy for enterprises to customize their cloud security Vendors are aiming to provide standard interfaces to write to for standard functions, and will definitely find new ways to use those available interfaces to provide even better services Source: CC India Analysis; 22

23 but also has slowed down the consolidation efforts of several companies Trends in security for cloud solutions (2/2) Security concerns holding back data center consolidation and cloud migration Security concerns are preventing businesses from unlocking the potential benefits of data center consolidation and cloud services Companies are realizing that strong security measures, including encryption and key management, are prerequisites to move forward with data center consolidation initiatives Losing control of cryptographic keys is the concern of more than half of the business It was observed that less than half of the companies (49%) have no consolidation plans in place and only a quarter have completed consolidation projects Emergence of strong cloud security standards and guidelines The current legislations governing cloud security in the EU is the EU Data Protection Directive (also known as Directive 95/46/EC) which is designed to protect the privacy and protection of all personal data collected for or about citizens of the EU A proposed EU Data Protection Regulation also contains various obligations on companies that will be relevant for cloud providers, including Appointment of data protection officers Maintain detailed records of personal data collected Perform privacy impact assessments Non-compliance with the above proposed regulation can expose organizations to potentially significant fines of up to 5% of their annual worldwide turnover or 100mn In the US, the US-EU Safe Harbor act provides protection for EU and international organizations for which data must be specifically managed in multiple jurisdictions Source: Privacy and Cloud Computing - Data Protection and Cloud Computing under EU law; CC India Analysis 23

24 Contents Objective and approach Sneak Peek at HCM Cloud Market HCM Cloud Solution Footprint Market trends Vendor landscape Appendix 24

25 HCM Solutions footprint HR Solution footprint Core HR Workforce Talent Learning Recruitment management Compensation & Benefits 1 Employee Records 1 Time reporting 1 Employee Performance 1 Leadership Development 1 (Strategic) Workforce Planning 1 Base Salary Administration 2 Payroll 2 Attendance 2 Goal 2 Learning Course Administration 2 Requisitions 2 Bonus Programs 3 Benefit Administration and Enrolment 3 Paid Time Off 3 Career Planning 3 Content 3 Sourcing and Social Recruitment 3 Commissions 4 Salary and wage structure 4 Absence 4 Competency 4 Mobile Learning 4 Candidate Engagement 4 Stock and Long-Term Incentives 5 Jobs and positions 5 Workforce scheduling and assignments 5 Succession Planning 5 Mentoring 5 Talent Pools 5 Employee Recognition 6 Employee Engagement 6 Productivity Analysis 6 Talent Review 6 Collaboration 6 Applicant Evaluation 6 Wellness 7 Compliance 7 Labor Cost 7 Retention Distribution 7 Social and Informal Learning 7 Diversity and Compliance 7 Retirement and Savings 8 Organisational structures 8 Professional Certification 8 Onboarding 8 Market Pricing and Equity Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester 2012; CC India Analysis; 25

26 Summary of profiles ccess factors Summary of HR Solution Vendor profiles 1/3 Completeness / Strength of the offering; Office locations in Benelux region Vendors Applications Core HR Workforce Talent Learning Recruitment Compensation & Benefits Office locations in Benelux Region CLOUD Source: CC India Analysis 26

27 Summary of profiles orkday if needed Summary of HR Solution Vendor profiles 2/3 Completeness / Strength of the offering; Office locations in Benelux region Vendors Applications Core HR Workforce Talent Learning Recruitment Compensation & Benefits Office locations in Benelux Region Source: Capgemini Analysis 27

28 Summary of profiles Summary of HR Solution Vendor profiles 3/3 Vendors Applications Core HR Workforce Talent Learning Recruitment Compensation & Benefits Office locations in Benelux Region Source: CC India Analysis 28

29 News Clippings Oracle Fusion Human Capital delivers a robust set of Talent modules, covering workforce development and workforce rewards Oracle Fusion HCM Company profile 1/3 Company HCM Solutions Services Sector Focus Oracle Corporation Consulting, Implementation, maintenance and support Diversified customer segment Annual Revenue USD 38,275mn (As of May 31, 2014) Employees 122,000 (As of May 31, 2014) Benelux office locations Global office locations Belgium, the Netherlands and Luxembourg North America, EMEA and Asiapacific Company Overview Oracle is an Enterprise software company which develops, manufactures, markets, distributes and services enterprise software Oracle Fusion HCM delivers a complete suite of human resource and Talent applications, all available as Software as a Service Oracle Fusion HCM has a message about co-existence -implement Fusion modules that solve a business problem and use the delivered integration with existing Core HR system Partner Ecosystem Partners: Oracle partners with Capgemini, everge Group, The Hackett Group, HCL Axon, KBACE, KPMG LLP, PwC, Infosys, Wipro and Deloitte Key Wins New Products / Solutions Acquisitions / Partners Awards July 2014: Bombadier, a global manufacturer of planes and trains, has chosen Oracle Talent cloud to provide a single, global applicant tracking system (ATS) March 2014: Kamal Osman Jamjoom (KOJ) a leading retail groups in the Middle East has deployed Oracle Talent Cloud Feb 2014: Significant enhancements made to Oracle HCM Cloud, including an integrated time and attendance solution, workforce modeling, additional global support for payroll, new languages, new mobile functionality, additional global support and deeper analytics Jun 2013: Partnership with Salesforce.com in which Oracle plans to integrate salesforce.com with Oracle s Fusion HCM and Financial Cloud, and provide the core technology to power Salesforce.com's applications and platform May 2014: Oracle Fusion HCM received Ventana Research Technology Innovation Award for business innovation in the category of HCM Source: Oracle Website; Oracle Fusion HCM and Talent Whitepaper, 2013; Factiva; 29

30 Oracle Fusion HCM and Talent suites can be hosted and provided as an integrated managed service Oracle Fusion HCM Company profile 2/3 Delivery Models Key Clients Hosted SaaS Managed Mobile HR Pricing Models Oracle Fusion Human Capital pricing are for each individual components For example Oracle Fusion Talent Review: License price USD 70, software update and license USD 15.4 for each employee Strengths Oracle is allowing for upgrade protected personalisation and extension of the application using the Composer Tools Can be used as a best of breed solution and is compatible with any of the Core HCM Solutions Challenges Product is still new in the market Functions are still evolving SaaS & Mobile Solutions Portfolio SaaS Mobile Core HR Workforce Talent Learning Recruitment management Compensation & Benefits x x x x x x x x x x x x x x x x Source: Oracle Website; 30

31 Oracle Fusion Human Capital solutions combines advanced security, tight integration, and best HR practices Oracle Fusion HCM Profile 3/3 Strategies for future Available languages Security systems Offer significant functional value with easy to uptake applications releases Deliver Oracle Fusion HCM Applications Suite that can be adopted in a modular fashion Provide specialised line of business applications and transformative industry processes Arabic Portuguese Dutch English French German Czech Danish Finnish Hebrew Turkish Hungarian Norwegian Italian Japanese Korean Spanish Chinese Polish Russian Swedish The security approach consists of: Role-based access control (RBAC), Function security, Data security, Privacy, Access provisioning and identity management, Segregation of duties policies, Enforcement across tools, technologies, data transformations, and access methods, Enforcement across the information life cycle Implemented markets Oracle Cloud HCM Services offer a global solution which has a global core and additional country functionality Implemented in more than 40 countries Implemented industries Implemented in diversified customer segments Integration systems & platforms Reduce implementation risk and cost by leveraging Oracle s pre-built, sustainable integrations that enable rapid integration with existing business processes Flexible integration platform for rapid integration with third-party applications and services Collaboration with payroll providers ICS Computing together with Edenbrook, one of the UK s leading implementation and support consultancies is an Oracle HCM partner Oracle clients can immediately benefit from an efficient, cost-effective outsourced payroll service Source: Oracle company website 31

32 News Clippings SuccessFactors is a Talent focused solution provider which has gradually built solutions around the HR administration function SuccessFactors Company profile 1/3 Company HCM Solutions Services Sector Focus Annual Revenue SuccessFactors Inc A SAP Company SaaS Provider, Implementation and support All sectors Subsidiary of SAP Employees Approx 1,600 when acquired by SAP in 2011 Benelux office locations Global office locations SAP office in Netherlands, Luxembourg and Belgium SAP offices in North America, Europe & Asia Company Overview SuccessFactors is a SaaS provider of a HCM suite of products In Dec 2011, it was acquired by SAP, in an acquisition valued at USD 3.4bn SAP saw the acquisition as an entry point into the cloud, as cloud was a small part of SAP s revenue, about 2% of the SAP revenue SuccessFactors has a large and varied customer base, with more than 6,000 clients and more than 25mn users Have customers in 168 countries and the solution can be used in 37 various languages Partner Ecosystem Consulting Partners: Provides services including Strategy & Transformation, Project Mgnt, Configuration & Implementation, Systems Integration etc Strategic Partner Level: Cognizant, PwC, Human Capital Consulting, Capgemini, Accenture, Deloitte, IBM, McKinney Rogers, Northgate Arinso Partner Level: Aasonn, Arago Consulting, Cromwell, Hentity, Keneos, Flexso etc. Sales Partners: Includes selling and supporting SuccessFactors products Strategic Partner Level: Tata Communications, Avanxo, Ceridian, Human Capital Consulting, NEC, PwC and ADP Solution partners: Includes Jobvite, Ceridian, Benefitfocus, VMWare, Dell etc Key Wins New Products / Solutions Acquisitions / Partners Awards May 2014: The Timken Company, a global industrial technological leader, implemented HR Cloud Solutions from SuccessFactors for Payroll, Performance and Goals, Learning, Workforce Planning and Workforce Analytics Feb 2014: Introduced SuccessFactors Presentations, a tool which use presentations to automate and improve the quality of talent review process, while saving money and time Nov 2013: Strategic partnership between SAP and China Telecom in cloud computing through which the SAP Cloud portfolio will be offered to small and large organizations in China by China Datacom Corporation Limited (CDC), a joint venture between SAP and China Communication Services (CCS), a subsidiary of China Telecom Group June 2014: SuccessFactors was named a "Leader" in Gartner 2014 Magic Quadrant for Talent Suites Source: SuccessFactors (http://www.successfactors.com/homepage.html); Channeleconomics.com; Factiva; Timken Drives Global Workforce Efficiency and Productivity With Accenture and SAP; SAP Named a Leader in Gartner 2014 Magic Quadrant for Talent Suites; 32

33 SuccessFactors is available through hosting and also through managed services model with the help of its implementation partners SuccessFactors Company profile 2/3 Delivery Models Key Clients Hosted SaaS Mobile HR Managed Pricing Models The only pricing model is subscription based Pricing is based on number of users, scope of solutions and level of service Contract duration is typically 3 or 5 years Sales partners are allowed to sell subscriptions Strengths Deliver a flexible and extensible architecture to start anywhere and go everywhere Enable more effective adoption by delivering content and building community and ecosystem 25 payrolls in the cloud (EC Payroll) Supported with the experience and commitment of SAP Challenges Though SuccessFactors has analytics as an offering, the integration of Inform(acquired) needs to be done carefully Not yet fully integrated with SAP s offerings SaaS & Mobile Solutions Portfolio SaaS Mobile Core HR Workforce Talent Learning Recruitment management Compensation & Benefits x x x x x x x x x x x x x x x x x x x x x x x x x x x x Source: SuccessFactors (http://www.successfactors.com/homepage.html); Magic Quadrant for Talent 2013; Vendor Landscape: SaaSHRIS/HRMS, McLean & Company 33

34 SuccessFactors supports its customer with 35 languages and has presence in more than 168 countries across the globe Strategies for future Deliver a flexible and extensible architecture to start anywhere, go everywhere Enable more effective adoption by delivering Content and building Community and Ecosystem Assemble complete, end-to-end, global solutions across all HR functions Supported with the experience and commitment of SAP SuccessFactors Company profile 3/3 Available languages Available in 35 languages, mainly English (US) Swedish English (UK) Portuguese Dutch Chinese Spanish Japanese French Korean Security systems Application security Data encryption / Cryptographic controls Anti-virus security Network protection Information security incident management Backup, failover and redundancy Access control and physical security Implemented markets Have presence in 168 countries across North America, Latin America, Europe and Asia Pacific Implemented industries Consumer Goods Higher Education Life Sciences & healthcare Manufacturing Retail Technology Non-Profit organisation Energy and Chemicals Financial Services Government Integration systems & platforms SAP NetWeaver Process Integration (SAP PI) is SAP traditional enterprise application integration software used to facilitate the exchange of information among a company s internal software and systems and external parties SAP Cloud Integration technology offers the standard capabilities of an integration broker, mediating between entities with varying requirements in terms of connectivity, format, and protocols Collaboration with payroll providers Partners with NorthgateArinso to enable SuccessFactors Employee Central customers to take advantage of NGA s global payroll services Partnership with Patersons to provide complementary global payroll services to SuccessFactors extensive multi-national customer base and help streamline its payroll administrative processes across multi-national operations Partners with ADP (GlobalView) since 2013 Source: SuccessFactors Homepage; 34

35 News Clippings Workday is a leader in enterprise cloud applications for human resources and finance Workday Company profile 1/3 Company HRMS Services Sector Focus Workday Inc Consulting, Implementation, education and support Financial services, healthcare & Life Sciences, manufacturing, services, retail & hospitality, Telco & Media Annual Revenue USD 468.9mn (As of January 31, 2014) Employees 2,300+ (As of Q3,2013) Benelux office locations Global office locations Netherlands North America, Europe and Asia Company Overview Workday provides SaaS solutions for managing global businesses in the fields of Financial management and Human capital management Workday delivers Human Capital, Financial, Payroll, Time Tracking, Procurement, and Employee Expense applications It counts more than 450 customers many from the Fortune 50 The company has sales offices in US, UK, Hong Kong, Canada, Germany, Netherlands, France, Sweden and Ireland Partner Ecosystem Consulting Partners: Provide consulting services and change management offerings around Workday implementations Capgemini, Accenture, Aon Hewitt, Appirio, Ataraxis, Cloudator, DayNine, Deloitte, Everbe, Kloud, Kainos, IBM, NGA, PwC, Wipro Application Partners: Application partners include ADP, salesforce.com, Oracle, Xactly, and Kronos, Lumesse, Cornerstone Outsourcing Partners: Partnerships with ADP, MasterTax, Equinix, Technology Partners: Provide pre-built integration to Workday solutions and include Okta, OneLogin Key Wins New Products / Solutions Acquisitions / Partners Awards May 2014: IG, a leading financial trading company, has deployed Workday HCM with the help of Kainos, a leading digital solutions company May 2014: The State of Maryland has selected Workday HCM, Workday Time Tracking, and Workday Benefits to replace and consolidate its legacy, on-premise software with one unified system May 2014: Introduced latest update, Workday 22, which includes recruitment management in the Workday s HCM solution portfolio June 2014: Workday formed a new strategic partnership with HP, where the latter will sell Workday s HCM solution in the market The partnership is expected to boost the healthy demand for new HCM deployment solutions form Workday Ranked as a leader in the Forrester Wave HRM Systems, Q Source: Workday Website; Dow Jones company profile, Workday 22; HP Introduces New Enterprise Applications Services for Workday; Kainos Deploys Workday Human Capital at Leading Financial Trading Company, IG; Maryland Moves HR to the Cloud With Workday 35

36 Workday provides a multi-tenant hosted service with pricing based on metrics of client business and has implementation partners to deliver solutions Workday Company profile 2/3 Delivery Models Key Clients Hosted SaaS Mobile HR Managed Pricing Models Workday prices its services based on metrics for the overall client business scope, complexity and requirements, not per-workday-user Strengths Strong in technology, customer experience and a range of categories covering specific HRMS functionality Robust mobile capabilities, including real-time business intelligence right to the user s device Frequent product updates every six months Challenges Relies on Kronos integration partnership for workforce management SaaS & Mobile Solutions Portfolio SaaS Mobile Core HR Workforce Talent Learning Recruitment management Compensation & Benefits x x x x x x x x Source: Workday Website; Dow Jones company profile; Vendor Landscape: SaaSHRIS/HRMS, McLean & Company; Workday Recruiting 36

37 Workday provides an integration cloud platform for building, deploying, & managing integrations and adheres to some of the highest security standards in the industry Workday Company profile 3/3 Strategies for future Available languages Security systems Workday is strategically targeting organisations with dated ERP systems, and companies in need of a yetto-be deployed global HRMS The company has outlined strategies to deliver global financials in the cloud as well as big data analytics English Chinese (Simplified & traditional) Czech Dutch French German Hungarian Indonesian Italian Japanese Korean Polish Portuguese Romanian Russian Spanish Thai Turkish Vietnamese French Certified to ISO standards and audited biannually against SSAE 16 SOC-1 and SSAE 16 SOC- 2 controls Safe Harbor certified and a corporate member of the Cloud Security Alliance Other security safeguards include communications and network-level security, application security, data security and comprehensive auditing Implemented markets Implemented industries Australia Canada Germany Hong Kong Ireland Netherlands UK France Nordics US...and others Education and Government Financial Services Healthcare and Life Sciences Manufacturing Retail and Hospitality Services Technology Integration systems & platforms Workday s Integration Cloud Platform is an enterprise-class Integration Platform-as-a Service (ipaas) for building, deploying, and managing integrations to and from Workday and all integrations are deployed to and run on Workday without the need for any on-premise middleware Workday Integration Cloud Connect consists of a number of pre-built, packaged integrations and connectors to complementary applications that are 100% built, maintained, and supported by Workday Collaboration with payroll providers Workday and NGA are partnering to provide Workday customers with access to payroll processing capabilities in 51 countries through NGA s euhreka Inclusion Framework, as a part of the euhreka 2.09 release Workday partnered with OneSource VHR to provide payroll co-sourcing services, including payroll settlement, tax administration, and garnishments administration Also partners with Aon Hewitt, ADP, Activpayroll, Celergo, CDP, Cloudpay, i-admin, Kayang, Intelligo and SafeGuard World International, Take5 People and Soreco AG Source: Peoplefluent company website 37

38 News Clippings Technology Partners of Peoplefluent provide key technology requirements to enhance the performance of solutions Company HCM Solutions Services Sector Focus Peoplefluent Peoplefluent Company profile 1/3 Implementation, Integration, support, Training Healthcare & Retail Annual Revenue USD 100mn (2014) Employees 700 (2014) Benelux office locations Global office locations Belgium North America, Europe and Asia Company Overview Peoplefluent provides comprehensive suite of Talent application Peoplefluent is one of the few vendors that offers an integrated Talent suite that offers functionality across recruiting, performance, succession and compensation management The solutions currently support more than 5,000 global corporations to small and medium-sized businesses in more than 214 countries The company has offices in US, UK, Belgium and India Partner Ecosystem Service Partners: Includes American CyberSystems, Allegis Group Services, Capita Resourcing, Elemense, Kelly Services, InterQuest Group, Lorien Resourcing, Manpower Inc, Spherion Corp etc., Solution Partners: For Assessment and Surveys Assess Systems, Profiles International; Background Check & Screening HireRight, Talx I-9 ; Job Boards & Aggregators such as monster.com; Social Networking such as LinkedIn, etc, Technology Partners: Include Burning Glass, BusinessObjects and Talemetry Key Wins New Products / Solutions Acquisitions / Partners Awards March 2012: Goodlife, the largest fitness company in Canada, deployed Peoplefluent s Recruitment Systems to improve the efficiency of its hiring process April 2014 : Introduced the PeopleFluent Mirror Suite and Talent Engagement Cloud For example, By infusing their software with innovative video and collaborative social technologies that deliver personalized and inspiring user experiences. Dec 2013: Entered into a joint marketing relationship with Professional Diversity Network (PDN), the leading online network of diversity recruitment sites, to establish a first of its kind resource-rich platform that equips diversity professionals with compliant candidate sourcing solutions June 2014: Talent Board Announced PeopleFluent as Global Platinum Sponsor of 2014 Candidate Experience Awards Source: Peoplefluent website; Dow Jones and Data monitor company profiles; Factiva; 38

39 Peoplefluent provides comprehensive suite of Talent application for more than 5,000 customers Peoplefluent Company profile 2/3 Delivery Models Key Clients Hosted SaaS Mobile HR Managed Pricing Models No information available Strengths Direct ownership of Aquire gives Peoplefluent an advantage in delivering embedded workforce analytics Its partnership with Mercer provides an additional sales channel and HR executive visibility Challenges Support needed for more complex projects, document management, calendaring, usability, and rules-based categorisation SaaS & Mobile Solutions Portfolio SaaS Mobile Core HR Workforce Talent Learning Recruitment management Compensation & Benefits x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x Source: Peoplefluent website; Dow Jones and Data monitor company profiles; Magic Quadrant for Talent Suites

40 Peoplefluent s solutions supports more than 5,000 organisations and is used by more than 5 million users in 214 countries around the world Peoplefluent Company profile 3/3 Strategies for future Available languages Security systems Peoplefluent plans to focus on shifting workforce landscape, which increasingly manages full-time, part-time and contingent workers in a single employee population The company also plans to add new mobile applications Implemented markets Available in multiple languages Implemented industries Security features such as single sign-on, strict password policies, forced time-outs, login attempts monitoring, site usage analytics, time stamps, HTTPS and PGP encryption, gives one the power to configure and control user access and visibility according to the organisation s specific criteria Used across 214 countries Can be implemented across several industries Supports more than 5,000 organisations ranging in size from large, global corporations to small and medium sized businesses Integration systems & platforms Peoplefluent s integration platform offers: Both on-demand and batch integrations Support for XML or delimited batch file structures A portfolio of standard integration schemas Massive scalability and redundant infrastructure SOAP based web services WS-I standards (as appropriate) HR-XML standards Collaboration with payroll providers Peoplefluent collaborates with payroll service partners such as American CyberSystems, Inc., Allegis Group Services (AGS), RGBSI and Total Technical Services, Inc. Source: Peoplefluent company website 40

41 News Clippings SumTotal is a learning and Talent focused solution provider with about 1,800 customers and 25 million users worldwide Company HCM Solutions Services Sector Focus SumTotal Systems Inc SumTotal Systems Company profile 1/3 Consulting, Training and Support Annual Revenue USD 250mn (2013) Employees 1,009 (2012) Services, CPG, Healthcare, Hi-Tech, Education, FS, Manufacturing Benelux office locations Global office locations Belgium, Netherlands, Luxembourg through partners North America, Europe & Asia Company Overview SumTotal Systems is a complete suite of Talent applications, with about 1,800 customers and 25 mn users worldwide It acquired Softscape, a Talent suite provider, GeoLearning for learning portfolio, CyberShift for Workforce and travel expense management, and Accero for Core HR The company has offices in US, Canada, China, Australia, India, Germany, France, Japan, Singapore and the UK Partner Ecosystem Content Providers: Provide or develop course content that can be integrated with the Learning suite ClearPoint, ELT, Human Soft, SkillSoft Technology Partners: Provide complementary technology that adds value to SumTotal elearning solutions Adobe, WebEx, Mimeo.com Solution Integrators and BPO services: Resell SumTotal software and / or services as part of their own value-added solutions Accenture, IBM, HP, Raytheon, Sistemas Key Wins New Products / Solutions Acquisitions / Partners Awards Feb 2014: Bluegreen Corporation, private vacation ownership company, deployed SumTotal Social and Mobile talent Expansion Applications to increase associate engagement, improve customer satisfaction and drive business success Aug 2013: SumTotal and Skillsoft introduced industry s first intelligent talent solution that allows customers to deliver relevant, in-context learning and talent content to employees which will be available on the elixhr platform Oct 2013: Integration of SumTotal Talent Expansion Suite with Salesforce Identity to empower CIOs to enable single sign-on across SumTotal Talent Expansion Suite, Salesforce and web other web, mobile and on-premise apps centrally managed through the Salesforce Platform Feb 2014: SumTotal system has earned first place in the bsoco Learning System 2014 category for the second year Feb 2014: The company s elixhr Platform was awarded a Gold Brandon Hall Group Excellence Award for Best Advance in Creating a Fully Integrated Talent Platform Source: SumTotal System company website; Factiva; The Talent Expansion Revolution, SumTotal, 2013; 41

42 A strong partner eco-system with constant citing by analysts makes SumTotal systems a compelling player in the HCM solutions market SumTotal Systems Company profile 2/3 Delivery Models Key Clients Hosted SaaS Mobile HR Managed Pricing Models The average yearly license across all SaaS customers is USD100,000 Strengths Strong Learning, performance & succession management functionality SumTotal is on a fast, successful integration track with acquisitions Acquiring Accero & CyberShift to enable SumTotal offer a full HCM suite Challenges To face execution challenges in sales, marketing and support services in the highly competitive market Need to balance on-premise Softscape customers with its faster-growing SaaS customer base SaaS & Mobile Solutions Portfolio SaaS Mobile Core HR Workforce Talent Learning Recruitment management Compensation & Benefits x x x x x x x x x x x x x x x x x x x x Source: SumTotal System company website 42

43 SumTotal offers two versions of its HCM solution, that is one for small and medium businesses and another one for global enterprises SumTotal Systems Company profile 3/3 Strategies for future Available languages Security systems SumTotal continues to expand its mobile platform, social components, and portal strategy to provide its trademark feature / functionality depth SumTotal has talent development in the center of its strategy and has developed products to ensure customers workforce is well managed Available in 29 languages No information available Implemented markets Implemented industries Deployed in 160 countries including USA Canada India UK France Germany China Australia Singapore Financial Services Business & consulting Healthcare Retail Government Manufacturing Consumer packaged goods Life sciences Education Airlines Integration systems & platforms SumTotal provides complete integration of its individual products with its comprehensive HCM suite Collaboration with payroll providers No information available Source: SumTotal company website 43

44 News Clippings Kronos is a Workforce solution provider with additional capability in HR administration and recruitment function Company HCM Solutions Services Sector Focus Kronos Inc. Annual Revenue USD 975mn (2013) Kronos Company profile 1/3 Consulting, education, implementation and support Services, Energy, Government, FS, Healthcare, Manufacturing, Retail Employees 2,450 ( as of 31 Dec 2013) Benelux office locations Global office locations Belgium and Netherlands Americas, Asia-Pacific and Europe Company Overview Kronos is a US based, privately held Workforce solutions provider The company has offices in US, Canada, Mexico, China, India, Singapore, New Zealand, Germany, Belgium, France, Norway and the Netherlands Partner Ecosystem Service partners: Kronos partners with managed applications services and managed hosting solutions providers Accenture, ACS, Axsium, Hackett group, Workforce insight Software partners: Leverages the most versatile applications to meet compatibility and functionality requirements of customers Technology partners: Kronos partners with Vmware, Cisco and Microsoft, to provide scalable platform to their clients Hiring solutions partners: Partners with leading organizations in areas such as assessments, sourcing, background screening etc to help streamline hiring process Key Wins March 2014: Salford Royal NHS Foundation Trust, an award winning hospital, has implemented Kronos SMART solution across all its wards New Products / Solutions June 2014: Kronos added a cloud based travel-expense management solution, Certify, to its Workforce Ready suite April 2014: Kronos, introduced Workforce HOME, a cloud based solution designed to simplify the planning and execution of household tasks Acquisitions / Partners June 2014: Solix Technologies, a leading provider of Enterprise Data management signed an OEM agreement with Kronos, where Solix's database archiving technology will be embedded into the Kronos Workforce Central suite of workforce management applications Awards June 2014: Kronos retains its leadership position in the global workforce management market in the latest study of workforce management solutions published by IHS Technology, May 2014: Kronos received the NorthFace ScoreBoard AwardSM from the Omega Group Corp. for excellence in customer satisfaction for 2013 Source: Kronos website; Dowjones and Datamonitor company profiles; Kronos Adds Travel and Expense Solution to Workforce Ready Marketplace ; Kronos Continues to Outpace Workforce Market; Only Leading Vendor to See Market Share Gains; Kronos Recognized for Excellence in Customer Satisfaction for 14th Consecutive Year; Solix Website; Salford Royal NHS Foundation Trust Implements Kronos SMART For Improved Efficiencies 44

45 Kronos solutions can be delivered through hosted as well as through managed services model by its service partners Kronos Company profile 2/3 Delivery Models Key Clients Hosted SaaS Mobile HR Managed Pricing Models SaaS model is based on a monthly subscription plan, allowing companies to pay per employee, per month Strengths Strong Operational Capabilities Global scalability, with great success in India Expertise in all industry verticals, with an excellent record in healthcare Challenges Though Kronos has Core HR functionalities, it is mainly seen as a Workforce solution provider Despite considerable international presence, the HR and Payroll system is only available in English SaaS & Mobile Solutions Portfolio SaaS Mobile Core HR Workforce Talent Learning Recruitment management Compensation & Benefits x x x x x x x x x x x x x x x Source: Kronos website; Dowjones and Datamonitor company profiles; MarketScope for Workforce solutions and analytics, Gartner Research; 45

46 Kronos Implementation Services cover all phases of the solution implementation from planning to deployment and support Kronos Company profile 3/3 Strategies for future Available languages Security systems Kronos plans to extend its reach in India so it is partnering with Indian companies and also focusing on delivering its products in India Implemented markets Chinese English Dutch French Spanish German Implemented industries Kronos received SSAE SOC 1 / SOC 2 certifications in 2012 in which SSAE 16 is an enhancement to the SAS70 Safe Harbor prohibits the transfer of personal data to non-european Union nations that do not meet the European adequacy standard for privacy protection Asia Pacific New Zealand Middle East South America Canada Europe Mexico and Central America Business services Education Energy Financial Government Healthcare Hospitality Logistics Manufacturing Retail Integration systems & platforms Kronos and BlueTree have formed a partnership that leverages the BlueTree s service delivery expertise in: Kronos implementations, upgrades, integration, complex workflow development, Kronos SMS solution, custom reporting, training, Kronos online dashboard and support Kronos partnered with IBM and supports AIX 5L platforms Kronos provides integration through the use of portals, which helps provide key information for managers in portals such as SharePoint and Websphere and publish 500+ XML APIs that use SOAP (Simple Object Access Protocol) and WSDL (Web Description Language) to ease integration with 3 rd party apps and ERP systems like SAP, Oracle, etc. Collaboration with payroll providers Partners with Global Cash Card, a proven specialist in customised paycard solutions in which Kronos Workforce Payroll Self-Service and Global Cash Card s dynamic paycard solution offers a comprehensive paperless payroll strategy Partners with M.M. Hayes to integrate Quickcharge, a cashless payment solution that allows employees to use their existing ID badges to make cash free purchases with Kronos Workforce Central suite Source: Kronos company website; Kronos lessons learnt from Fermilab implementation 46

47 News Clippings Cornerstone OnDemand is a global provider of a comprehensive learning and Talent solution delivered as SaaS Company HCM Solutions Services Sector Focus Cornerstone OnDemand Inc Company profile 1/3 Cornerstone OnDemand Inc Implementation, Support, Training Annual Revenue USD 185.1mn (2013) Employees 750 (2012) Education, Retail & Travel, Energy, FS & Insurance, Manufacturing, Healthcare Benelux office locations Global office locations Netherlands Americas, EMEA and Asia-Pacific Company Overview Cornerstone OnDemand is a global provider of a comprehensive learning and Talent solution delivered as SaaS Based on its pure cloud architecture, Cornerstone s comprehensive solution helps organizations manage entire employee lifecycle, from hiring through retirement The company s solution consists of five integrated platforms for Learning, enterprise social networking, performance management, Succession Planning and extended enterprise Cornerstone OnDemand has over 1600 clients across the globe Partner Ecosystem Global reseller partners: ADP, Ellucian and Xerox Regional reseller partners: CDP, e-communications, Talent2, CGI, GreenBullet, Infosys, ISQ e-learning, Kalleo Learning, NeoSpheres, QA, TALENTECH, XpertLearning, etc. Consulting partners: Appiro, Bluewater Learning, Findley Davies, HRchitect, Intelladon and Intelladon Technology partners: Altus365, HireVue, Visier Inc. and Workday Key Wins New Products / Solutions Acquisitions / Partners Awards Mar 2014: Cornerstone OnDemand is selected by Grant Thornton UK LLP, to provide learning and development applications to its UK workforce of almost 4,500 people, forming a key part of the firm s strategy to develop people and skills Jan 2014: New Belgium Brewing is using Cornerstone s unified, cloud-based talent management software June 2014: Introduced Cornerstone Onboarding which delivers the right resources, connections, courses and experiences for new hires and employees May 2014: Aon Hewitt, the global talent, retirement and health solutions business of Aon, entered into a strategic alliance with Cornerstone OnDemand, to offer global organizations an end-to-end resource for implementing and operating talent management software June 2014: Cornerstone OnDemand has been named as a leader in 2014 Gartner Magic Quadrant for Talent Suites Source: Cornerstone OnDemand Inc website; Magic Quadrant for Talent 2013; Cornerstone OnDemand press releases; Aon Hewitt Website 47

48 Cornerstone OnDemand s talent management platform is delivered purely through SaaS based delivery Cornerstone OnDemand Inc Company profile 2/3 Delivery Models Key Clients Hosted SaaS Mobile HR Managed Pricing Models No information available Strengths Performance and succession management functionality is best in class Gained traction among both enterprises and SMBs Vision for integrating corporate social networking with Talent is strong Challenges Lack of products that larger competitors such as Oracle, SAP and SumTotal Systems have namely workforce management, payroll and an HR system included within the platform SaaS & Mobile Solutions Portfolio SaaS Mobile Core HR Workforce Talent Learning Recruitment management Compensation & Benefits x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x Source: Cornerstone OnDemand Inc website; 48

49 Based on Cornerstone s pure cloud architecture, Cornerstone s comprehensive solution helps organisations manage entire employee lifecycle, from hiring through retirement Cornerstone OnDemand Inc Company profile 3/3 Strategies for future Available languages Security systems Has established an effective growth strategy by aggressively increasing sales head counts while leveraging key reseller agreements and alliances Resellers include Appirio, ADP, and T2 Optimize PTY Alliances include ADP, salesforce.com, and Workday Available in 41 languages empowering over 12 million users across 190 countries Use Secure Socket Layer (SSL) technology to protect information using both server authentication and data encryption Implemented markets Implemented industries Asia Pacific New Zealand Middle East South America Latin America & Brazil Energy Financial services Healthcare Education Manufacturing Retail Technology Government Integration systems & platforms In Feb 2013, Cornerstone OnDemand launched Cornerstone for Salesforce, an integrated offering with salesforce.com CRM software that embeds learning management directly into the Salesforce Platform Cornerstone OnDemand provides for easy and seamless integration by providing easy access to data across all systems Enables data to be transmitted to and from multiple database environments, including ADP, SAP, Oracle, Ceridian and other legacy systems Collaboration with payroll providers Cornerstone OnDemand partners with payroll providers such as ADP, Workday and SD Worx Source: Cornerstone OnDemand company website 49

50 News Clippings Kenexa offers a comprehensive suite of unified products and services that support the entire employee lifecycle from pre-hire to exit Company HCM Solutions Services Sector Focus Annual Revenue Kenexa Corporation Kenexa Corporation Company profile 1/3 Implementation, Training and Integration Financial Services, Healthcare, Retail, Hospitality, Manufacturing, Life Science Subsidiary of IBM Employees Approx 2,744 when acquired by IBM in 2012 Benelux office locations Global office locations Netherlands Americas, EMEA and Asia-Pacific Company Overview Kenexa helps drive HR and business outcomes through its unique combination of technology, content and services, enabling organisations to optimise their workforces since 1987 Kenexa s integrated talent acquisition and Talent solutions have touched the lives of more than 110 million people Its software applications provide proprietary content, outsourcing services and consulting services that help customers in addressing HR requirements It markets solutions primarily to organizations with more than 2,000 employees Partner Ecosystem Applications and Software Partners: Candex, First Advantage, HireRight, LexisNexis, Arurint, escreen, Talent Wise, ADP, Hirevue,Workday etc Consulting and Advisory Partners: Astron Solutions, Buck Consulting, CJ Francis, Compensation Works, Deloitte, BDO Seidman, Eisner Amper, Hudson Mann, IBIS Advisors, Innovations, ICAP Group, Marcus Buckingham and Sibson Consultants Strategic alliances: First Advantage, ADP and Skillsoft Technology partners: QlikTech, Boomi, LinkedIn, Collabor, BullseyeEvaluation, Hrchitect, Lexonis, Workitect, bamboohr, etc Key Wins New Products / Solutions Acquisitions / Partners Awards Oct 2012: Cargill has signed a threeyear agreement with Kenexa to administer an Employee Engagement survey Jan 2014: SaaS based IBM Kenexa Talent Suite will tap big data and combine social business capabilities, Watson Foundations and Workforce Science to modernize HCM Dec 2012: IBM completed the acquisition of Kenexa for $1.3b in cash Aug 2013: Kenexa won the Best of Elearning! and Learning! 100 award that honors the top performing learning organizations Source: Kenexa Corporation website; Forrester Research; Dow Jones company profiles; 50

51 Kenexa Corporation does not rely on its partner eco-system for technology and applications on system integration services Kenexa Corporation Company profile 2/3 Delivery Models Key Clients Hosted SaaS Mobile HR Managed Pricing Models No information available Strengths Performance management functionality is very strong in its product, Career Tracker The acquisition of Salary.com provides Kenexa with a strong compensation management offering Challenges Though the Kenexa offers compensation and benefits functionality, it needs to improve on the depth of this functionality SaaS & Mobile Solutions Portfolio SaaS Mobile Core HR Workforce Talent Learning Recruitment management Compensation & Benefits x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x Source: Kenexa Corporation website; Forrester Research 51

52 Kenexa works with its various partners to provide implementation, integration and training services to customers across the globe Kenexa Corporation Company profile 3/3 Strategies for future Available languages Security systems Kenexa was taken over by IBM in 2012 in order to bolsters IBM s leadership in helping clients embrace social business capabilities while gaining actionable insights from the enormous streams of information generated from social networks every day Continuously enhanced current generation Talent solutions Global / Multi-Language enabled Kenexa is a licensee of the TRUSTe Privacy Program and the TRUSTe EU Safe Harbor Program Encrypt the transmission of information using secure socket layer technology (SSL) Implemented markets Implemented industries Asia Pacific EMEA Latin America North America Financial services and Banking Manufacturing Life sciences Pharmaceuticals Retail Healthcare Hospitality Call centers Education Biotechnology Integration systems & platforms The company s 2x Onboard leverages cutting-edge Web 2.0 technology to deliver a new hire portal and integrated workflow management that offers an improved employee experience while ensuring compliance with legal and corporate policies Kenexa 2x BrassRing and Kenexa 2x Recruit solutions feature highly interactive dashboards, integrated workflow management across recruitment, assessment and onboarding, and real-time reports that facilitate robust analysis across critical business processes Collaboration with payroll providers Kenexa has strategic alliance with ADP for compensation and payroll services Kenexa s acquired company Salary.com, Inc. (2010) is a compensation and HRM solutions company in the US human capital SaaS market The company's services are used by compensation professionals for compensation planning Source: Kenexa company website 52

53 News Clippings Lumesse is a SaaS based solution provider specialising in Talent solutions with a globally focused operations Company HCM Solutions Services Sector Focus Lumesse Implementation, Training, Integration Annual Revenue USD 0.28mn (2012) Employees 550 (2012) Lumesse Company profile 1/3 Ranges from small local players to global corporations in all industry sectors Benelux office locations Global office locations Belgium and the Netherlands Americas, EMEA and Asia-Pacific Company Overview Lumesse is a global software company specialising in Talent solutions It is owned by its management team and HgCapital, one of Europe s largest technology investors It has around employees based in 28 offices across 18 countries Lumesse was previously known as StepStone Solutions The acquisition of Edvantage Group has strengthened its position in social learning programmes Partner Ecosystem Distribution & Channel Sales partners: Avit System Sdn Bhd, Audalia, AXES Pro, Bridge Human Capital Solutions, Business Consult Ltd, Emeritis, Human Perspectives International, HR-Focus Holdings, Humanica, Workday, Novotus, NegXT, Squareone Technologies, etc Value-Added Service partners: Assessio, Broadbean, Clickatell, equest, LinkedIn, NorthgateArinso, Papirfly, Talent Q, HireVue, etc Technology partners: Aquire, Dell Boomi, BurningGlass, KJLink, SoftArtisans and Textkernel Consultancy partners: Deloitte and Penna Key Wins New Products / Solutions Acquisitions / Partners Awards April 2014: The London Borough of Southwark chose Lumesse to enable their mobile enabled career site., which provides job information to their communities anytime Oct 2013: Launched TalentLink 13.2, a new release of its SaaS talent acquisition and talent management platform Oct 2013: Launched Accelerator, a new package which combines the power of Onboarding, Learning and Social, on its TalentLink platform Sept 2013: Introduced ETWeb Mobile as part of its ETWeb talent management platform Feb 2014: Lumesse and HireVue, the leading talent interaction and digital recruiting provider, entered into a global partnership to expand the talent acquisition reach and functionality of Lumesse TalentLink June 2014: Lumesse has been named as a Visionary in 2014 Gartner Magic Quadrant for Talent Suites Source: Lumesse website; Lumesse Positioned as a Visionary in Gartner s 2014 Magic Quadrant for Talent Suites; Factiva 53

54 Lumesse through its partner network and hosted, managed services portfolio serves more 2,000 customers in over 70 countries Lumesse Company profile 2/3 Delivery Models Key Clients Hosted SaaS Mobile HR Managed Pricing Models Both subscription pricing and licensing options are available for the on-premises or fully hosted solution Lumesse TalentLink subscriptions start from 12,000 per year for organisations or 1000 FTEs there is no limit to the number of users within this pricing Strengths The company offers excellent global functionality, as well as strong global support and sales network Challenges Though Lumesse has increased its investment in the U.S, its presence in the U.S is relatively limited compared to its global competitors SaaS & Mobile Solutions Portfolio SaaS Mobile Core HR Workforce Talent Learning Recruitment management Compensation & Benefits x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x Source: Lumesse website; Magic Quadrant for Talent

55 Lumesse operates and provides its solutions to customers from various industries present across 18 countries Lumesse Company profile 3/3 Strategies for future Available languages Security systems Lumesse focuses on customisation of its products as it strongly believes that one size doesn t fit all Maintains customer as its core focus area and follows a set of promises made to the customer Available in 50 languages Use a variety of methods, such as intrusion detection software and manual security procedures, to help ensuring IT security Implemented markets Implemented industries Presence across 18 countries Engineering Manufacturing Retail Technology Transport & Logistics Professional services Integration systems & platforms Lumesse tailors the solution to the customers specific needs and processes and helps integrate the customer s key business systems such as ERP or payroll The company has secure, high performance datacenters around the globe, supporting companies operating in all possible time zones and regions Lumesse TalentLink is a true SaaS offering with a single code base, no customisations and a multitenant architecture via its open integration capabilities Collaboration with payroll providers Lumesse partners with Humanika, the biggest HR & Payroll Outsourcing provider in Thailand, providing full range of HR Outsourcing and system implementation services to leading global, national and local companies, to distribute Talent solutions and services from Lumesse in Thailand Lumesse also partners with Workday, a leading payroll provider for distribution and sales Source: Lumesse website 55

56 News Clippings ADP offers a wide range of HR, payroll, tax & benefits administration solutions for more than 550,000 clients across globe Company HCM Solutions Services Sector Focus Automatic Data Processing, Inc (ADP) ADP Company profile 1/3 Implementation, Managing service and Support Education, Financial Services, Healthcare Manufacturing, Energy, Life Sciences Annual Revenue USD 11,310mn (as of July 2013) Employees 60,000 (as of July 2013) Benelux office locations Global office locations Belgium and Netherlands Americas, EMEA and Asia-Pacific Company Overview ADP with 6,00,000 clients, is one of the world s largest providers of business outsourcing solution ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source ADP s e-recruitment solution is best-suited to midsize-to-large U.S.-based organisations ADP is one of four U.S. companies to get a AAA credit rating from Standard & Poor's (S&P) and Moody's Partner Ecosystem Software / Technology Alliances: ADP partners with best-of-breed software and technology organisations that bring value to their customers and the marketplace With its alliance partners, its workforce management solutions include: HR Payroll Time & Labor Expense & Travel Screening and Selection Services Key Wins New Products / Solutions Acquisitions / Partners Awards Mar 2014: Seattle-based Diamond Parking Service implemented its ADP Workforce Now platform to simplify payroll and other HR processes for the company s nearly 1,000 employees Mar 2014: ADP became the exclusively endorsed payroll provider for the California Society of Certified Public Accountants (CalCPA) Jan 2014: ADP introduced New Affordable Care Act (ACA) FTE calculator and Health Care Tax credit tools to its RUN Powered by ADP human resource and payroll platform, to help simplify compliance June 2013: ADP acquired Payroll S.A., a provider of human resource outsourcing, payroll and employee benefits services across Chile, Argentina and Peru June 2014: ADP has been named as a Leader in IDC s 2014 HR BPO MarketScape report that assesses vendors Business Process Outsourcing (BPO) capabilities April 2014: ADP Ranked #24 on the 2014 DiversityInc Top 50 Companies for Diversity Source: ADP website; ADP named the leader in IDC; ADP press releases 56

57 ADP provides extensive solutions in Core HR, workforce and Talent ADP Company profile 2/3 Delivery Models Key Clients Hosted SaaS Managed Mobile HR Pricing Models No information available Strengths ADP provides a depth of functionality, flexible workflow and data support. Customers were impressed with the product s configurability, quality and ease of use, especially for applicants and HR users Challenges Its vertical market strategy is not as strong as other vendors ADP has not shown much innovation in emerging areas, such as social recruiting SaaS & Mobile Solutions Portfolio SaaS Mobile Core HR Workforce Talent Learning Recruitment management Compensation & Benefits x x x x x x x x x x x x x x x x x x x x x x x x Source: ADP website; Magic Quadrant for Talent 2013; The Forrester Wave : Learning And Talent Development, Q

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