1 For: Applications Development & Delivery Professionals The Forrester Wave : SaaS HR Management Systems, Q by Paul D. Hamerman, October 1, 2014 Key Takeaways SaaS HRMS Is Growing Rapidly As A Migration Path From On-Premises Systems The SaaS HRMS market is growing as more HR and applications delivery professionals recognize the need to move to more agile and engaging HR systems. SaaS has been accepted in HR as the deployment model of choice, and vendors leverage SaaS to deliver more rapid innovation in processes and user experiences. Usability, Global, And Talent Are Key Differentiators In The SaaS HRMS Market As workforces become more global and virtual, companies need employee-centric systems that deliver engaging user experiences. In addition, SaaS HRMS buyers increasingly look for a seamless architecture that includes best-in-class recruiting and talent functions to align with strategic business and customer-facing imperatives. SaaS HRMS Solution Choices Continue To Improve And Evolve Forrester s research revealed a market in which Workday, SuccessFactors, Ultimate Software, and ADP lead the pack, and Oracle, Meta4, Ceridian, and FinancialForce provide competitive options. Buyers can choose the SaaS HRMS solution that matches the characteristics of their workforce and their business process requirements. Access The Wave Model For Deeper Insight Use the detailed Forrester Wave model to view every piece of data used to score participating vendors and create a custom vendor shortlist. Access the report online and download the Excel tool using the link in the right-hand column under Tools & Templates. Alter Forrester s weightings to tailor the Forrester Wave model to your specifications. Forrester Research, Inc., 60 Acorn Park Drive, Cambridge, MA USA Tel: Fax:
2 October 1, 2014 Why Read This Report The Forrester Wave : SaaS HR Management Systems, Q The Eight SaaS HRMS Providers That Matter Most And How They Stack Up by Paul D. Hamerman with Chris Andrews and Victoria Boutan In Forrester s 60 criteria evaluation of SaaS HR management systems (HRMS) vendors, we identified the eight most significant software providers serving medium to large companies ADP, Ceridian, FinancialForce.com, Meta4, Oracle, SAP SuccessFactors, Ultimate Software, and Workday in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help application development and delivery (AD&D) professionals and their HR business partners select the right SaaS vendor for their human resources management needs. Table Of Contents 2 5 SaaS HR Management Systems Drive Efficiency And Business Success HR Systems Evolve From Records To Employee Engagement And Customer Value SaaS HRMS Replaces Traditional On- Premises Systems SaaS HR Management Systems Evaluation Overview Evaluation Criteria Array Current Capabilities Against Vision And Strategy Evaluated Vendors Serve The Needs Of Complex, Multinational Organizations SaaS HRMS Is Enterprise-Ready Now And Improving Rapidly Notes & Resources Forrester conducted seven vendor product and strategy evaluations in July 2014 and surveyed 21 reference customers as part of this evaluation. Related Research Documents Embrace Future Trends To Deliver HRM Business Impact July 15, 2014 TechRadar : Customer-Centric HRM Technology, Q April 15, 2014 The Forrester Wave : Learning And Talent Development, Q March 12, Vendor Profiles Leaders Exhibit Functional Breadth And Advanced Capabilities Strong Performers Address Targeted Opportunities 13 Supplemental Material 2014, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester, Technographics, Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. To purchase reprints of this document, please For additional information, go to
3 The Forrester Wave : SaaS HR Management Systems, Q SaaS HR Management Systems Drive Efficiency And Business Success The decisive shift of the HRMS market from licensed, on-premises software to SaaS affords companies the opportunity to advance their HR processes with new levels of flexibility, usability, and insight rather than being constrained by customization, technical complexity, and deferred software upgrades. Typically, comprehensive SaaS HRMS not only manages transactional efficiency and compliance needs, but also enables a company to boost employee engagement and align performance and talent development with the needs of business. HR Systems Evolve From Records To Employee Engagement And Customer Value The solutions footprint of the modern SaaS HRMS has moved well beyond transactional functions like employee records, benefits, and payroll to encompass workforce management, compensation, recruiting and candidate engagement, learning, performance, and talent development (see Figure 1). Although some best-of-breed solutions persist in most HR applications portfolios (e.g., learning, workforce management), companies increasingly expect the HRMS vendor to provide a system of engagement on top of the transactional system of record. The system of engagement delivered by leading SaaS HRMS vendors includes an extensive set of employee interactions that encompass modern user experiences common in customer interactions, leveraging mobile simplicity and social collaboration. Whereas the SaaS HRMS is expected to deliver strong compliance and efficiency benefits, it must also enable the business to grow and evolve to meet the changing needs of its customers. The system should allow companies to strive for higher value propositions, such as: Optimizing labor based on customer-driven requirements. In companies deploying significant numbers of hourly workers, such as retail, hospitality, healthcare, and manufacturing, workforce management raises the HRMS value proposition. For example, Ceridian s Dayforce HCM provides optimized scheduling to enable businesses like retailers to enhance customer service at peak times while controlling costs when fewer workers are needed. Boosting employee loyalty with digital experiences and engagement programs. By taking employee engagement into the digital realm with customer-grade social and mobile experiences, companies send the important message that employees matter. Most SaaS HRMS vendors are investing in their user experiences ADP, for example, is introducing an innovative facelift in late A future opportunity for SaaS HRMS vendors is the integration of employee engagement assessment and improvement programs to create more engaged employees who value their role and work, which contributes to a positive attitude toward customers. 1 Accelerating the talent pipeline with candidate relationship management. With the advancement of social networking, search, and mobile, the Web drives the jobseeker experience. To find the best candidates, recruitment marketing identifies passive candidates with high
4 The Forrester Wave : SaaS HR Management Systems, Q potential who may not be actively looking for jobs and engages them in the talent pool. As companies grow and change in response to customer-driven requirements, attracting the best talent drives business flexibility and competitive advantage. Several of the vendors in this evaluation, including SuccessFactors, Ultimate Software, and Workday, have stepped up their games in candidate engagement and talent sourcing. Measuring performance continuously to support business and customer initiatives. Although employee performance appraisal functionality is typically found in SaaS HRMS offerings, the process often mimics the old paradigm of a periodic review on a paper form, which is based on skills rather than results. Forrester believes this business process will evolve rapidly to a new paradigm where performance is continually measured against goals and business outcomes that drive growth and customer success. SaaS HRMS systems are not yet fully up-to-speed on continuous and results-driven performance, but may embrace this within the next few years as customer demand materializes. 2 Figure 1 HR Management Systems Functional Footprint HRM core functions Employee records Payroll Benefits administration and enrollment Salary and wage structures Jobs and positions Employee engagement Compliance Organizational structures Workforce management Time reporting Attendance Paid time off Absence management Workforce scheduling and assignments Productivity analysis Labor cost distribution Compensation and rewards Base salary administration Bonus programs Commissions Stock and long-term incentives Employee recognition Wellness Retirement and savings Market pricing and equity Recruitment and hiring Workforce planning Requisitions Sourcing and social recruiting Candidate engagement Talent pools Applicant evaluation Diversity and compliance Onboarding Talent management Employee performance Goal management Career planning Competency management Succession planning Talent review Retention management Learning and development Leadership development Learning course administration Content management Mobile learning Mentoring Collaboration Social and informal learning Professional certification Human resource management (HRM) master data, reporting, and analytics Source: Forrester Research, Inc. Unauthorized reproduction or distribution prohibited.
5 The Forrester Wave : SaaS HR Management Systems, Q SaaS HRMS Replaces Traditional On-Premises Systems Forrester s Forrsights Software Survey, Q indicates that 19% of enterprise companies (defined as having 1,000 or more employees) are investing in upgrading and expanding existing HRM deployments. An additional 12% plan new deployments within the next year, and 9% plan to implement HRM solutions in a year or more. 3 In assessing these adoption trends over a period of years, we find that 1) SaaS is becoming the default deployment model for HRMS, as it already has for learning and talent solutions; 2) the increasing rate of new deployments indicates that older onpremises HR systems are being replaced by newer SaaS products as the older systems become more customized and difficult to maintain; and 3) investment in software upgrades is declining as onpremises systems are replaced with SaaS systems that, by definition, are perpetually kept up-to-date. As SaaS continues to gain momentum as the preferred deployment model for HR management systems, several changes are happening in the vendor landscape: Traditionally on-premises HRMS vendors are moving to SaaS-only. Meta4, one of the vendors featured in this Forrester Wave evaluation, has changed its business model from traditional licensed, on-premises delivery to exclusively SaaS, and made the architectural changes necessary to support multitenancy and frequent updates. Oracle has offered its Fusion HCM solution via various deployment options, but now sees virtually all of its traction coming as a cloud offering. SAP has placed the lion s share of its HRMS development efforts behind the SaaS-only SuccessFactors Employee Central solution versus its ERP-based HCM offering. SaaS HRMS vendors are seeing high growth rates. Workday continues to grow its revenues at more than 70% annually, even as it moves toward a run rate of $800 million for the current fiscal year. Ceridian is experiencing accelerated growth in its SaaS Dayforce HCM offering, as is SuccessFactors with Employee Central and ADP with Vantage HCM. SaaS HRMS offerings are becoming more comprehensive. Within the past year, Ceridian, Ultimate Software, and Workday introduced new recruiting solutions as part of their SaaS HRMS offerings. In addition, all of the evaluated vendors now offer at least basic time capture capabilities, if not full-blown time and attendance solutions. Talent management continues to evolve and gain sophistication as well in SaaS HRMS solutions, as customers look to eliminate some of the best-of-breed components from their portfolios. While thousands of companies still run licensed, on-premises (or hosted) HRMSes from Infor (e.g., Lawson), Oracle (e.g, E-Business Suite, J.D. Edwards, PeopleSoft), SAP (e.g., SAP ERP HCM), etc., many of these systems will be replaced with SaaS HRMS systems within the next five years. Based on our survey-based research and conversations with many user clients and vendors, we find that SaaS HRMS offers higher levels of flexibility, faster speed of implementation, and a more sustainable updating model than traditional HRMS software.
6 The Forrester Wave : SaaS HR Management Systems, Q SaaS HR Management Systems Evaluation Overview To assess the state of the SaaS HR management systems market and see how the vendors stack up against each other, Forrester evaluated the strengths and weaknesses of eight top vendors. Evaluation Criteria Array Current Capabilities Against Vision And Strategy After examining past research, discussing HR systems needs with numerous Forrester user clients, attending industry conferences, and conducting strategic advisory days with top HR software vendors, we developed a comprehensive set of evaluation criteria. We evaluated vendors against 60 criteria, which we grouped into three high-level buckets: Current offering. Our current offering assessment evaluated the completeness of business process functionality across the full breadth of human resource processes. This reflects our observation that companies seek to move away from a hodgepodge of best-of-breed HR solutions to a more integrated platform. Our criteria encompass the core transactional areas of employee records and position management, benefits administration, compensation, payroll, and time and attendance. Our evaluation criteria also encompass strategic functions from recruiting and onboarding to employee engagement, performance, and talent management. We also evaluated technology architecture characteristics such as usability, flexibility, integration, information delivery, and SaaS multitenancy. Finally, we assessed customer experience characteristics, including a survey of several customer references provided by each vendor. Strategy. Our assessment of the vendors strategies factored in their business vision, product road maps, market positioning (e.g., industries, geographies, and company size), technology strategies, time-to-value, pricing strategies, research and development investment, and strategic alliances. Market presence. Our assessment of market presence factored in financial considerations (e.g., size, growth, and cash flow), the installed base of customers (including the aggregate number of employee lives managed), and the number of sales offices and implementation resources at each vendor. The market presence data determines the size of the circle on the Forrester Wave graphic, but does not impact the vendors final rankings or position on the graphic. We invited nine vendors to participate in this Forrester Wave evaluation. Oracle chose not to participate in our evaluation process and is included in the Forrester Wave as a non-participant based upon its market presence. 4 Infor was also invited, but it was mutually determined not to be a good fit for this evaluation based on the still emerging market readiness of its SaaS HRMS offering.
7 The Forrester Wave : SaaS HR Management Systems, Q Evaluated Vendors Serve The Needs Of Complex, Multinational Organizations Forrester included eight vendors in the assessment: ADP, Ceridian, FinancialForce, Meta4, Oracle, SuccessFactors, Ultimate Software, and Workday. Each of these vendors (see Figure 2): Offers comprehensive HR process functionality. Although no single vendor offers a totally complete end-to-end SaaS HRMS on a single platform, each vendor included in this evaluation has a core HR transactional system for managing employee records and compensation structures, as well as a system of engagement that directly touches employees and line managers. Most of the vendors go well beyond this minimum footprint with recruiting, talent management, payroll, time, and benefits. Goes to market primarily as a SaaS vendor. Forrester only evaluated vendors that deliver their HRMS capabilities primarily via SaaS. Vendors were selected based on their ability to provide a continuous updating model and a multitenant architecture, keeping customers on the latest version of the HRMS software. Typically serves customers with more than 1,000 employees. Although several of the vendors serve smaller customers with the evaluated solutions, we selected vendors that have the technical scale and functional capabilities to serve complex organizations, which typically have more than 1,000 employees. Has at least 100 customers under contract. All of the vendors included in this evaluation have at least 100 customers under contract on the evaluated SaaS HRMS solution, of which a substantial number are live and referenceable.
8 The Forrester Wave : SaaS HR Management Systems, Q Figure 2 Evaluated Vendors: Product Information And Selection Criteria Vendor Product Release number Date Workday Workday Human Capital Management Workday 23 Ceridian Dayforce HCM ADP ADP Vantage HCM 2.04 Ultimate UltiPro 10.8 FinancialForce FinancialForce HCM 14.1 Meta4 Meta4 8.2 September 2014 SuccessFactors: SuccessFactors Workforce Analytics SuccessFactors Workforce Planning SuccessFactors Performance & Goals SuccessFactors Recruiting SuccessFactors Onboarding SuccessFactors Learning SuccessFactors Compensation SuccessFactors Succession & Development SuccessFactors Employee Central (EC) SuccessFactors Employee Central (EC) Payroll SAP Jam Vendor selection criteria The solution provides comprehensive HR process functionality, from core HR/payroll to recruiting and talent management. Each vendor goes to market primarily or exclusively as a SaaS vendor. The solution typically serves customers with more than 1,000 employees. Each vendor has at least 100 customers under contract. Source: Forrester Research, Inc.
9 The Forrester Wave : SaaS HR Management Systems, Q SaaS HRMS Is Enterprise-Ready Now And Improving Rapidly The ability of the leading vendors in this Forrester Wave evaluation to serve large global enterprises is a testament to the maturity of the software category and to the confidence leading companies now place in the SaaS model for managing employee data and talent. Companies with less international focus can also find deep functional and compliance expertise for transactional execution. The evaluation revealed a market in which (see Figure 3): Workday, SuccessFactors, Ultimate Software, and ADP lead the pack. Workday emerges once again as a leading choice for large organizations looking to migrate from aging on-premises HR systems to SaaS. SuccessFactors, an SAP company, now offers a solid system of record, Employee Central, to complement its leading talent and learning capabilities. 5 Ultimate Software is a leader in this Forrester Wave based on its mature depth in HR transaction management and payroll, as well as innovative new offerings in recruiting and onboarding. ADP achieved leader status with its Vantage HCM product line based upon its functional breadth from compliance to talent and its commitment to innovation in user experience and business intelligence. Oracle, Meta4, Ceridian, and FinancialForce offer competitive options. Oracle, a perennial leader in the on-premises HRMS world, has invested heavily in its Oracle HCM Cloud offering, which is seeing improved customer traction after struggling out of the gate. Meta4 has migrated its business model and software capabilities to SaaS, and offers a mature set of transactional and talent capabilities. Ceridian Dayforce HCM is rapidly gaining market traction with an innovative and seamless SaaS offering that is strong in transactional execution and compliance. FinancialForce.com, via a recent acquisition, now offers a customer-centric HR solution that is natively built on the salesforce.com development platform, Force.com. This evaluation of the SaaS HRMS market is intended to be a starting point only. We encourage clients to view detailed product evaluations and adapt criteria weightings to fit their individual needs through the Forrester Wave Excel-based vendor comparison tool.
10 The Forrester Wave : SaaS HR Management Systems, Q Figure 3 Forrester Wave : SaaS HR Management Systems Q4 14 Strong Risky Strong Bets Contenders Performers Leaders Current offering Ultimate Software Meta4 FinancialForce.com Oracle Workday ADP Success Factors Ceridian Go to Forrester.com to download the Forrester Wave tool for more detailed product evaluations, feature comparisons, and customizable rankings. Weak Market presence Full vendor participation Incomplete vendor participation Weak Strategy Strong Source: Forrester Research, Inc. Unauthorized reproduction or distribution prohibited.
11 The Forrester Wave : SaaS HR Management Systems, Q Figure 3 Forrester Wave : SaaS HR Management Systems Q4 14 (Cont.) Forrester s Weighting ADP Ceridian FinancialForce.com Meta4 SuccessFactors Ultimate Software Workday CURRENT OFFERING Recruiting Core human resource management Compensation Benefits Payroll Time and attendance Talent management Employee engagement Technology SaaS Customer experience 50% 8% 15% 8% 8% 8% 8% 8% 12% 15% 2% 8% STRATEGY Product strategy and vision Cost and value Strategic alliances 50% 85% 10% 5% MARKET PRESENCE Financial viability Installed base Employees and offices 0% 30% 40% 30% All scores are based on a scale of 0 (weak) to 5 (strong). Source: Forrester Research, Inc.
12 The Forrester Wave : SaaS HR Management Systems, Q Vendor Profiles Leaders Exhibit Functional Breadth And Advanced Capabilities Workday. Workday is seeing strong traction among large enterprise accounts as the leading SaaS replacement for traditional on-premises HR systems. Workday s depth and breadth of core HR functionality is complemented by good talent management and recruitment capabilities. Its advanced technical capabilities for configuration, integration, and real-time analytics make it a good choice for complex organizations interested in rapid time-to-value and flexibility for HR process transformation. Workday supports several large global enterprises and has a growing presence among companies based outside North America. SuccessFactors. Following its 2012 acquisition by SAP, SuccessFactors accelerated its road map to build out Employee Central as a core HR SaaS solution to complement its leading talent management functionality. These efforts have paid off as SuccessFactors now has a full comprehensive SaaS HRMS offering that combines engaging user experiences, a global system of record, deep talent management functionality, and a multinational payroll engine. SuccessFactors Employee Central is a good choice for multinational organizations, particularly those that are already using SuccessFactors talent solutions, as well as customers within the vast SAP HCM installed base that are looking to migrate to the cloud. Ultimate Software. With more than 2,500 customers and 17 million lives managed in its UltiPro solution, Ultimate Software is a well-established and financially viable SaaS HRMS vendor. Ultimate has a well-rounded solution with depth in core HR and payroll functions, as well as good talent management functionality and innovative new recruitment and onboarding offerings. Ultimate has made significant strides recently in improving its user experience and multinational HR capabilities, and has a differentiated people-centric vision. Ultipro is a good choice for companies of various sizes seeking a comprehensive HR management solution with payroll (US or Canada) as a key requirement. ADP. Well-known for its trusted payroll outsourcing and compliance services, ADP is committed to remaking its image as a technically advanced, SaaS HR solution vendor. ADP Vantage HCM consists of a broad set of components that range from payroll and core HR management, to recruitment, benefits, compensation, time and attendance, learning, and talent management. Buyers should be aware that the ADP Vantage solution set consists of a variety of functional components from different code lines, but these components are well-integrated and harmonized at the data and user experience levels. At the time of this study, ADP was preparing to release an innovative, consumer-grade user experience across its products and also has improving and expanding business intelligence and big data offerings.
13 The Forrester Wave : SaaS HR Management Systems, Q Strong Performers Address Targeted Opportunities Oracle. After initially launching its Fusion HCM applications in late 2011, Oracle now refers to the offering as Oracle HCM Cloud, and it is sold predominantly as SaaS. Our market research and discussions with Forrester clients indicates that Oracle has experienced customer referenceability challenges and longer time-to-value than competing SaaS HRMS products. Oracle remains committed to this offering, however, and the product is now in its eighth release (with release nine coming soon). Oracle HCM Cloud is designed for complex, multinational companies and may either complement or replace its on-premises HRMS products (e.g., PeopleSoft and E-Business Suite). The Oracle Cloud HCM portfolio includes the internally developed Fusion functionality across transactional and talent functions as well as the acquired Taleo products for recruiting, onboarding, and learning management. Meta4. Meta4 focuses primarily on the Europe and Latin America markets and has transitioned its HRMS platform to a SaaS-only deployment model. The solution has very good depth in payroll, time and attendance, and local compliance for its targeted geographies, and it also has good capabilities in talent management and HR service delivery. While leveraging mature functionality, Meta4 can improve its usability and technology strategy as it evolves as a SaaS HRMS provider. Meta4 is a good choice for multinational companies headquartered in Europe and the Americas (with significant operations in Spain, Portugal, and Latin America) that require configurable HR process functionality and integrated payroll support. Ceridian. Since the Dayforce acquisition in 2012, Ceridian has made remarkable progress as a SaaS HRMS provider. With a flexible SaaS platform and good mobile capabilities, Ceridian Dayforce HCM seamlessly spans payroll, core HR records, benefits, and workforce management. The solution recently added recruitment and is expanding into compensation and talent management in the near future. Ceridian will continue to gain momentum as its solution breadth expands beyond compliance and efficiency-based processes and adds more international and talent capabilities. The solution is a good choice for US and Canadian companies with significant numbers of hourly employees, which require strong workforce management capabilities tightly integrated with payroll and HR. FinancialForce.com. A new player in SaaS HRMS via its acquisition of Vana Workforce in November 2013, FinancialForce HCM is built natively on the salesforce.com platform, Force. com. The solution is very flexible and can be implemented rapidly, with a solid core employee record and position control capabilities. FinancialForce does not currently offer payroll and needs to gain some breadth and maturity in several areas, including benefits, time and attendance, and talent management. Using the salesforce platform has both advantages and disadvantages for FinancialForce it inherits good native social collaboration, integration, and mobile features, but limits innovation in the user experience and business intelligence within the context of HR processes. FinancialForce HCM is a good choice for customer-centric companies that use salesforce CRM, and also those that leverage FinancialForce s finance and ERP capabilities.
14 The Forrester Wave : SaaS HR Management Systems, Q Supplemental Material Online Resource The online version of Figure 3 is an Excel-based vendor comparison tool that provides detailed product evaluations and customizable rankings. Data Sources Used In This Forrester Wave Forrester used a combination of three data sources to assess the strengths and weaknesses of each solution: Vendor surveys. Forrester surveyed vendors on their capabilities as they relate to the evaluation criteria. Product demos and strategy briefings. We asked vendors to conduct four hour sessions to demonstrate their product functionality based on the criteria and brief us on their product strategies and market position. We used findings from the product demos to validate details of each vendor s current offering product capabilities, and the briefings to validate the strategy and market presence criteria. Customer reference surveys. To validate product and vendor qualifications, Forrester also conducted reference surveys with three of each vendor s current customers. The Forrester Wave Methodology We conduct primary research to develop a list of vendors that meet our criteria to be evaluated in this market. From that initial pool of vendors, we then narrow our final list. We choose these vendors based on: 1) product fit; 2) customer success; and 3) Forrester client demand. We eliminate vendors that have limited customer references and products that don t fit the scope of our evaluation. After examining past research, user need assessments, and vendor and expert interviews, we develop the initial evaluation criteria. To evaluate the vendors and their products against our set of criteria, we gather details of product qualifications through a combination of lab evaluations, questionnaires, demos, and/or discussions with client references. We send evaluations to the vendors for their review, and we adjust the evaluations to provide the most accurate view of vendor offerings and strategies. We set default weightings to reflect our analysis of the needs of large user companies and/or other scenarios as outlined in the Forrester Wave document and then score the vendors based on a clearly defined scale. These default weightings are intended only as a starting point, and we encourage readers to adapt the weightings to fit their individual needs through the Excel-based tool.
15 The Forrester Wave : SaaS HR Management Systems, Q The final scores generate the graphical depiction of the market based on current offering, strategy, and market presence. Forrester intends to update vendor evaluations regularly as product capabilities and vendor strategies evolve. For more information on the methodology that every Forrester Wave follows, go to Integrity Policy All of Forrester s research, including Forrester Waves, is conducted according to our Integrity Policy. For more information, go to Endnotes 1 Strategies for employee engagement and aligning employees with customer imperatives are discussed in the May 9, 2014, Maximize Employee Value By Aligning With Customer Imperatives report. 2 Continuous, aligned performance is discussed in the July 2, 2014, Disrupt The Employee Performance Process To Align With Business And Customer Outcomes report. 3 This survey data is discussed in the July 15, 2014, Embrace Future Trends To Deliver HRM Business Impact report. 4 Although Oracle chose not to participate in this Forrester Wave evaluation, we evaluated its Oracle Cloud HCM offering based on our knowledge from past analysis and publicly available information to provide a complete picture of the competitive landscape. For nonparticipants that we choose to include in Forrester Wave evaluations, we do not publish detailed scores or commentary. 5 SuccessFactors is a leader in the following report. See the March 12, 2013, The Forrester Wave : Learning And Talent Development, Q report.
16 About Forrester A global research and advisory firm, Forrester inspires leaders, informs better decisions, and helps the world s top companies turn the complexity of change into business advantage. Our researchbased insight and objective advice enable IT professionals to lead more successfully within IT and extend their impact beyond the traditional IT organization. Tailored to your individual role, our resources allow you to focus on important business issues margin, speed, growth first, technology second. for more information To find out how Forrester Research can help you be successful every day, please contact the office nearest you, or visit us at For a complete list of worldwide locations, visit Client support For information on hard-copy or electronic reprints, please contact Client Support at , , or We offer quantity discounts and special pricing for academic and nonprofit institutions. Forrester Focuses On Application Development & Delivery Professionals Responsible for leading the development and delivery of applications that support your company s business strategies, you also choose technology and architecture while managing people, skills, practices, and organization to maximize value. Forrester s subject-matter expertise and deep understanding of your role will help you create forward-thinking strategies; weigh opportunity against risk; justify decisions; and optimize your individual, team, and corporate performance. «Andrea Davies, client persona representing Application Development & Delivery Professionals Forrester Research (Nasdaq: FORR) is a global research and advisory firm serving professionals in 13 key roles across three distinct client segments. Our clients face progressively complex business and technology decisions every day. To help them understand, strategize, and act upon opportunities brought by change, Forrester provides proprietary research, consumer and business data, custom consulting, events and online communities, and peer-to-peer executive programs. We guide leaders in business technology, marketing and strategy, and the technology industry through independent fact-based insight, ensuring their business success today and tomorrow
January 25, 2012 The Forrester Wave : Human Resource Management Systems, Q1 2012 by Paul D. Hamerman for Business Process Professionals Making Leaders Successful Every Day January 25, 2012 The Forrester
For: Customer Insights Professionals The Forrester Wave : Loyalty Program Service Providers, Q4 2013 by Emily Collins, October 30, 2013 Key Takeaways Loyalty Service Providers Don t Just Support Points
Forrester s View: HR Market Overview and Trends PEHRS Webinar Paul D. Hamerman Vice President and Principal Analyst Forrester Research, Inc. November 8, 2011 1 2009 2010 Forrester Research, Inc. Reproduction
For: Application Development & Delivery Professionals The Forrester Wave : Financial Performance Management, Q3 2013 by Paul D. Hamerman, September 11, 2013 Key Takeaways FPM Solutions Boost Forecasting
January 27, 2012 The Forrester Wave : US Digital Agencies Mobile Marketing Strategy And Execution, Q1 2012 by Melissa Parrish for Interactive Marketing Professionals Making Leaders Successful Every Day
August 17, 2007 The Forrester Wave : Integrated Performance And Compensation Solutions, Q3 2007 by Zach Thomas for Business Process And Applications Professionals Making Leaders Successful Every Day Includes
For: Customer Insights Professionals The Forrester Wave : Web Analytics, Q2 2014 by James McCormick, May 13, 2014 Key Takeaways Adobe, AT Internet, IBM, And Webtrends Are Leaders In Enterprise Web Analytics
For: Infrastructure & Operations Professionals The Forrester Wave : Private Cloud Solutions In China, Q1 2015 by Charlie Dai and Frank Liu, January 23, 2015 Key Takeaways HP And VMware Lead Among Multinationals;
RESEARCH NOTE TECHNOLOGY VALUE MATRIX SECOND HALF 2012 HUMAN RESOURCES THE BOTTOM LINE Most small and medium businesses (SMBs) and all large enterprises employ human resources (HR) functionality to manage
FOR: Interactive Marketing Professionals The Forrester Wave : SEO Platforms, Q4 2012 by shar VanBoskirk, October 31, 2012 key TakeaWays seo isn t Just about agencies anymore Search marketers have traditionally
FOR: Customer Intelligence Professionals The Forrester Wave : Customer Analytics Solutions, Q4 2012 by srividya sridharan, October 26, 2012 key TakeaWays Customer analytics Users Want help across The analytics
September 20, 2006 Comparing The ROI Of SaaS Versus On-Premise Using Forrester s TEI Approach by R Ray Wang TECH CHOICES Helping Business Thrive On Technology Change TECH CHOICES Includes a TEI model and
For: Customer Insights Professionals The Forrester Wave : Cross-Channel Attribution Providers, Q4 2014 by Tina Moffett, November 7, 2014 Key Takeaways AOL/Convertro, Google, And Visual IQ Lead The Pack
IGG-10232002-03 J. Holincheck Article 23 October 2002 Management Update: Gartner s Large-Enterprise HRMS Magic Quadrant for 2002 The market for large-enterprise human resources management system (HRMS)
FOR: CIOs The Forrester Wave : Room-Based Videoconferencing, Q3 2012 by Philipp Karcher, August 21, 2012 Key TaKeaWays Videoconferencing Lets Firms Cut Travel and improve everyday Meetings In a work culture
How Kelly Services Implemented Onboarding To Retain Quality Workers by Claire Schooley with Connie Moore and Ralph Vitti Executive Summary Kelly Services did not have a formal onboarding program. New hires
HR Technology Strategies that Work in Healthcare Shawn Davis Intermountain Healthcare Background Shawn Davis Director, HR Workforce Solutions & Analytics IHRIM Board of Directors (2009-2011) HRIP Certification
For: Application Development & Delivery professionals The Forrester Wave : Online Video Platforms, Q1 2013 by philipp Karcher, march 8, 2013 key TakeaWays Businesses use Video platforms To Manage Their
Cloud Watch on HCM applications Summary version November 2012 Transform to the power of digital A sneak peek at SaaS industry (1/2) November, Q3, 2012 Vendor corner Workday rolled out the latest version
TECH CHOICES Allant: A Market Leader Among Database Marketing Service Providers The Forrester Wave Vendor Summary, Q1 2006 by Eric Schmitt with Chris Charron and Jennifer Joseph EXECUTIVE SUMMARY The Allant
For: Enterprise Architecture Professionals The Forrester Wave : Enterprise Architecture Service Providers, Q1 2015 by Henry Peyret and Gordon Barnett, March 19, 2015 Key Takeaways The EA Service Provider
Silver Peak Systems Provides The Most Scalable WAN Optimization Appliance The Forrester Wave Vendor Summary, Q3 2007 by Robert Whiteley with Simon Yates and Rachel Batiancila EXECUTIVE SUMMARY Silver Peak
H4 Tackling the Challenges of Implementing Emerging HR Technologies Tackling the Challenges of Implementing Emerging HR Technologies Arnab Banerjee Agenda The session will cover: moving from in-house resource
Case Study: How Wyeth Upgraded Its B2B Operations To Support A Global ERP Strategy Ken Vollmer with Alex Cullen and Matt Czarnecki Executive Summary Wyeth Pharmaceuticals recently completed a major upgrade
For: Customer Insights Professionals The Forrester Wave : Cross-Channel Campaign Management, Q3 2014 by Jason McNellis, August 28, 2014 Key Takeaways The Cross-Channel Campaign Market Is Complex The campaign
For: Sourcing & Vendor Management Professionals The Forrester Wave : VMS, Q1 2014 by Christine Ferrusi Ross, February 10, 2014 Key Takeaways A Maturing Market Means Running Faster To Stay In Place This
For: CMOs The Forrester Wave : Innovation Agencies, Q4 2014 by Sarah Sikowitz, December 8, 2014 Key Takeaways SapientNitro, R/GA, And Frog Lead The Pack Forrester s research uncovered a market in which
NetQoS Offers An Experience Monitoring Solution For Global Performance Management The Forrester Wave Vendor Summary, Q2 2007 by Jean-Pierre Garbani with Thomas Mendel, Ph.D., and Reedwan Iqbal EXECUTIVE
Includes data from Business Data Services, Client Choice SaaS Economics Will Change ISVs SI And VAR Channels Channel Managers: Retool Partner Programs To Prevent SaaS Delivery Disaster by Michael Speyer
The Forrester Wave : Talent Acquisition Vendors, Q3 2015 They Stack Up by Claire Schooley Why Read This Report The talent acquisition market has changed dramatically. It is no longer just about placing
For: Infrastructure & Operations Professionals The Forrester Wave : Enterprise Backup And Recovery Software, Q2 2013 by Rachel A. Dines, June 28, 2013 KEY TAKEAWAYS Plagued By Age-Old Backup And Recovery
July 15, 2013 The Enterprise Information Management Barbell Strengthens Your Information Value by Alan Weintraub with Leslie Owens and Emily Jedinak Why Read This Report Businesses increasingly rely on
Case Study: First Horizon National s 90-Day Onboarding Program Benefits The Company by Claire Schooley with Paul D. Hamerman and Ralph Vitti Executive Summary Onboarding is an essential HR process that
Accenture Human Capital Services for SuccessFactors Workforce and talent management have never been so critical to business value. To achieve high performance, global enterprises are seeking measurable
April 15, 2008 The Forrester Wave : Data Center Automation, Q2 2008 by Evelyn Hubbert for IT Infrastructure & Operations Professionals Making Leaders Successful Every Day Includes a Forrester Wave April
A Forrester Consulting Thought Leadership Paper Commissioned By Gainsight April 2014 How To Get Started With Customer Success Management Table Of Contents Four Actionable Steps To Setting Up Your Customer
SAP Services Transform HR into a Best-Run Business Best People and Talent: Gain a Trusted Partner in the Business Transformation Services Group A Journey Toward Optimum Results The Three Layers of HR Transformation
December 23, 2009 The Forrester Wave : Email Marketing Service Providers, Q4 2009 by Carlton A. Doty and Julie M. Katz for Interactive Marketing Professionals Making Leaders Successful Every Day Includes
RESEARCH NOTE TECHNOLOGY VALUE MATRIX FIRST HALF 2012 WORKFORCE MANAGEMENT April 2012 Document M35 THE BOTTOM LINE Organizations continue to invest in workforce management (WFM) solutions to help optimize
For: Customer Experience Professionals The Business Impact Of Customer Experience, 2014 by Maxie Schmidt-Subramanian, March 27, 2014 Key Takeaways Customer Experience Correlates To Loyalty Forrester once
A Custom Technology Adoption Profile Commissioned By VeliQ & SAP January 2014 Managed Mobility Cloud Services Gain Momentum With European Midmarket Organizations 1 Introduction The mobile mind shift resulted
A Publication From BUYER S GUIDE TO HR SOFTWARE BUYER S GUIDE TO HR SOFTWARE This Buyer s Guide will provide a detailed analysis of the human resource (HR) software market, specific HR software use cases,
Healthcare Top 6 Healthcare HR Tech Trends for Strategic Decision Making April 8, 2015 Stacey Harris, Vice President, Research and Analytics @StaceyHarrisHR Ricky Arredondo, Healthcare Solutions Architect
EUROPEAN HR OPPORTUNITY: CONNECTING STRATEGY AND SYSTEMS TO ENGAGE TALENT WEBCAST 20 NOVEMBER 2014 Today s Speakers Stacey Harris Sierra-Cedar Continuing Vice President, Research and Analytics, @StaceyHarrisHR
October 15, 2007 The Forrester Wave : Enterprise Apps Software Licensing And Pricing, Q4 2007 by R Ray Wang for Business Process & Applications Professionals Making Leaders Successful Every Day Includes
A Custom Technology Adoption Profile Commissioned By Kofax Executive Summary Historically, companies have invested in systems that make the business more efficient systems like customer relationship management
Overview and Frequently Asked Questions OVERVIEW Oracle is pleased to announce that we have completed our acquisition of Siebel Systems and we are now operating as one. As the leader in customer relationship
Copyright 2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 13 PeopleSoft Human Capital Management Roadmap Ronnie Toerien ECEMEA Competency
Trends in HR-technology + tips regarding the make or buy decision Agenda 1. The trends you have all seen before 2. The trends analysed 2.1 Functional dimension 2.2 Technical dimension 2.3 Maturity dimension
For: Marketing Leadership Professionals The Forrester Wave : Social Advertising Platforms, Q4 2013 by Zachary Reiss-Davis, December 17, 2013 Key Takeaways Marketers Spend On Social Ads But Need Third-Party
Case Study: AMERICAN SYSTEMS Demonstrates The Value Of Business Service Management From Reactive To Proactive: Using Service Management To Leverage Integrated Event Correlation Executive Summary by Evelyn
A Forrester Consulting Thought Leadership Paper Commissioned By Gainsight April 2014 An Executive Primer To Customer Success Management Table Of Contents We Live In A Subscription Economy Learn To Manage
Inquiry Insights: Enterprise Mobility, Q1 2009 by Michele Pelino with Ellen Daley and Madiha Ashour Executive Summary Each year, Forrester receives more than 20,000 inquiries on a variety of topics that
Transforming Business Processes with Agile Integrated Platforms SPRING 2015 Sponsored by SAP Technology Business Research, Inc. Technology changes, but the needs of business do not. Integration is essential
Safe Harbor Statement Statements in this presentation relating to Oracle's future plans, expectations, beliefs, intentions and prospects, are "forwardlooking statements" and are subject to material risks
CedarCrestone 2013 2014 HR Systems Survey Highlights HR Technologies, Deployment Choices, and Metrics 16 th Annual Edition In Denver! Lexy Martin Vice President, Research and Analytics CedarCrestone firstname.lastname@example.org
The Future of HCM Technology Wim Valstar, SAP SuccessFactors The future of HCM technology. The globalised workforce of today is driving HR organisations to look to technology and thought leaders for solutions
The Public Debut of the Sierra-Cedar 2014 2015 HR Systems Survey Results 17 th Annual Edition October 9, 2014 Stacey Harris, continuing Vice President, Research and Analytics @StaceyHarrisHR Lexy Martin,
Building the Digital HR Organization Accenture and SuccessFactors on the changing nature of HR More than ever, HR has to contend with changing business demands and an evolving workforce. At the same time,
Enable Talent Through Fusion Hexaware Technologies. All rights reserved. Enable Talent Through Fusion Table of Contents 1. Why Talent 3 2. Employee engagement through Talent 3 2.1. Fusion as a Technology
Customer Experience Professionals June 18, 2014 Executive Q&A: Learning Maps; Innovative Tools For Customer Experience Training by Samuel Stern with Harley Manning and Dylan Czarnecki Why Read This Report
Whitepaper Compensation Planning On-Premises or SaaS.. Presented on Author : Feb 2015 : HCM Team Hexaware Technologies. All rights reserved. Table of Contents 1. Introduction 2. On-Premises vs. SaaS: Making
WE BELIEVE SOFTWARE SHOULD WORK FOR PEOPLE. NOT THE OTHER WAY AROUND. WE ARE ULTIMATE SOFTWARE. WE ARE IN THE PEOPLE BUSINESS. ++ 1 BECAUSE EVERY GREAT BUSINESS STARTS WITH PEOPLE. BUSINESSES DON T MAKE
The Forrester Wave : Real-Time Interaction Management, Q3 2015 by Rusty Warner Why Read This Report In Forrester s 35-criteria evaluation of real-time interaction management (RTIM) vendors, we identified
FOR: Interactive Marketing Professionals Win The Social Marketing Measurement Game by Nate Elliott, November 21, 2012 KEY TAKEAWAYS Avoid The Temptation To Oversimplify Your Metrics Blended single engagement
November 30, 2011 The Forrester Wave : Enterprise Governance, Risk, And Compliance Platforms, Q4 2011 by Chris McClean for Security & Risk Professionals Making Leaders Successful Every Day November 30,
Explore the Possibilities Seize the Moment 2013 HR Service Delivery and Technology Survey Executive Summary Report 2 towerswatson.com Explore the Possibilities Seize the Moment Table of Contents What the
Workday Human Capital Management Suite Modern businesses operate in highly competitive, complex global environments. An organization must thoroughly understand its global workforce in order to make quick
Lead the Retail Revolution. The retail industry is at the center of a dramatic shift in the way consumers shop and interact with their retailers. After hundreds of years of customers going to the store,
Everest Group PEAK Matrix for Enterprise Cloud Application Services Focus on Accenture November 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution
October 6, 2008 The Forrester Wave : Integration-Centric Business Process Management Suites, Q4 2008 by Ken Vollmer for Enterprise Architecture Professionals Making Leaders Successful Every Day Includes