Performance Improvement Coordinator

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1 GENERAL STATEMENT OF DUTIES Manages and coordinates organization-wide performance improvement effort which includes both performance management (PM) and quality improvement (QI) activities. Develops and communicates the strategic vision, scope and mission of performance improvement. Ensures that PM and QI activities are developed and implemented using a data-driven process that sets priorities for improvements aligned with ongoing strategic imperatives. Assures that organization-wide PM and QI initiatives are focused on improving operational and program efficiencies and effectiveness; participates in organizational strategic planning and provides leadership for PM and QI policy development; provides leadership and coordination for improving the organization s core public health functions and evaluating the impact that systems improvements have on the public s health; and researches and develops PM and QI training programs that focus on enabling the workforce to achieve improvements in priority health concerns. REPORTING RELATIONSHIPS The position reports to the Informatics, Epidemiology and Health Planning Manager. Supervision Exercised: No formal supervisory responsibility. May act as a resource or expert in program area, providing technical guidance to program staff. May oversee student interns on specific PM projects. ESSENTIAL DUTIES Any one position may not include all of the duties listed, nor do the listed examples include all tasks, which may be found in positions of this class. The Tri-County Health Department retains the right to modify or change the duties or essential and additional functions of the job at any time. Builds, directs, manages, and ensures implementation and effectiveness of the Tri- County Health Department s (TCHD) Performance Management and Improvement System. Develops and communicates the strategic vision, scope and mission of performance improvement, and develops a PM and QI plan for the agency. Implements a performance improvement process that leads to a positive and measurable impact on TCHD s public health system.

2 Works closely with TCHD s strategic planning team to track implementation of the strategic plan to ensure seamless integration with PM and QI activities. Ensures that PM and QI activities are developed and implemented using a data-driven process that sets priorities for improvements aligned with ongoing strategic imperatives. Actively participates in TCHD s Public Health Accreditation process, as assigned. Works to cultivate a culture of performance improvement that engages TCHD staff in all divisions and at all levels. Coordinates with the Colorado Department of Public Health and Environment s and other local public health agencies performance improvement initiatives to ensure alignment and optimal use of resources. Increases the PM and QI capacity of the organization in order to ensure that public health goals are effectively and efficiently met. Increases the health department s capacity to evaluate and improve the effectiveness of the organization, practices, partnerships, programs, use of resources, and the impact the system improvements have on the public s health. Researches and designs appropriate organization-wide performance and quality training. Coordinates performance management and quality improvement capacity building for all levels of management and employees. Establishes a continuous performance improvement effort and monitoring and reporting system. Regularly reports the status of performance and quality improvement efforts and impacts. Coordinates and prepares an annual accountability report. Collaborates on the design of the information technology infrastructure required to support TCHD s performance improvement system. Ensures needed data are collected on a timely basis, regular reports on progress are distributed, and makes recommendations for future improvements based on the data. Participates in a national network of performance improvement professionals, sharing best practices, tools and materials while participating in ongoing communication activities and capacity-building peer exchanges. Searches out best performance and quality improvement practices, making the health department aware of them and suggesting areas where they could be implemented. Develops and implements an organization-wide PM and QI communication plan to support the agency strategic plan, and develops and implements a recognition program for Improvement Teams.

3 HIPAA STATEMENT Maintain sensitive & confidential client information according to the HIPAA policy. EMERGENCY PREPAREDNESS AND RESPONSE DUTIES Employee responds, as required, to support public health emergencies, incidents and events. Employee participates in all exercises and drills on emergency preparedness and response, as required. Completes trainings identified as appropriate for this level employee. ADDITIONAL DUTIES Performs other duties as assigned and required. KNOWLEDGE, SKILLS, AND ABILITIES Education and Experience: Master s Degree in management, public health, nursing, business administration, organizational leadership, or related field required. Two years experience in public health management, quality/performance improvement, and strategic planning within a government, clinical, or educational environment. Special Qualifications: Possession of a valid driver s license. Knowledge of: Public health management practices and policy development. Governmental public health infrastructure (functions and programming), particularly in the setting of a local public health agency. PM and QI initiatives and methodologies, such as: Plan Do Study Act, Kaizen, Baldrige, National Public Health Performance Standards, Balanced Scorecard, Lean, Six Sigma. Principles and methods of project management. Word processing, database records management, PowerPoint presentations, and research methods. Ability to: Initiate, lead and coordinate continuous quality/performance improvement processes and implement within diverse public health programs. Integrate performance improvement processes into agency strategic planning efforts.

4 Evaluate quality/performance improvement processes and assure goals are achieved. Establish and maintain cooperative partnerships with state and local stakeholders, funding agencies, strategic partners, and national organizations. Train staff in quality improvement and performance improvement methodologies. Establish and maintain effective working relationships with other Tri-County Health Department employees, representatives of other agencies and organizations, and members of the community. Communicate effectively both verbally and in writing to make informational presentations, write grants, and prepare evaluative reports. Develop measurable objectives, conduct research, and gather, analyze, and interpret data. EQUIPMENT USED Standard office equipment including, but not limited to, personal computer and associated hardware and software, telephone, copier, calculator, and fax; audio/visual equipment; passenger vehicles. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Work is primarily conducted indoors with occasional time spent in an outside environment. Incumbent experiences frequent exposures to disease and other health hazardous situations. Incumbent is regularly on-call for work related situations. 1. Requires sufficient hearing and speech ability to communicate verbally in response to inquiries, complaints, and to speak to groups of people or the media in an informational or training situation 2. Requires ability to lift and carry objects occasionally up to 15 pounds. 3. Requires manual dexterity to operate computer equipment and test equipment. 4. Requires correctable vision to observe sampling activities and conduct investigations of health situations 5. Requires ability to occasionally drive an automobile in all types of weather conditions. 6. Requires the ability to sit and perform administrative and computer work for significant periods of time.

5 The Tri-County Health Department is a drug-free workplace that provides employment opportunities in compliance with all pertinent federal, state, and local laws and values that promote employee participation in the delivery of quality services to and on behalf of the community. Accordingly, the Department celebrates diversity in the workforce. Salary: Employment Status: Office Location: Close Date: Depending Upon Qualifications Full-Time, 40 hours per week Administrative Office Open Until Filled INTERESTED APPLICANTS: Submit a cover letter and resume or a job application to or FAX:

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