CTAA - SAFETY AND SECURITY OFFICER PROGRAM (CSSO)

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1 CTAA - SAFETY AND SECURITY OFFICER PROGRAM (CSSO) 1

2 Training Agenda: Morning Session-Day 1: Introduction Leadership and Administration Transit Operations Afternoon Session-Day 1: Maintenance and Technology Personnel Management Training and Development 2

3 Training Agenda: Morning Session-Day 2: Safety Initiatives Security Initiatives Emergency Preparedness Afternoon Session-Day 2: Summary & Review Test Preparation 3

4 STRUCTURE OF CTAA CSSO TRAINING Critical Area 1: Leadership and Administration Critical Area 2: Transit Operations Critical Area 3: Maintenance and Technology Critical Area 4: Personnel Management Critical Area 5: Training and Development Critical Area 6: Safety Initiatives Critical Area 7: Security Initiatives Critical Area 8: Emergency Preparedness 4

5 Critical Area 1: LEADERSHIP & ADMINISTRATION Critical Area Overview: Leadership and Administration area includes: Management Commitment Mission, Vision, and Strategies Organizational Structure Employee Relations Contractor Oversight 5

6 Critical Area 2: TRANSIT OPERATIONS Critical Area Overview: Transit Operations area includes: Service Design and Delivery Vehicle Procurement Operational Policies and Procedures Scheduling, Dispatching and Communications Passenger Relations and Standards 6

7 Critical Area 3: MAINTENANCE & TECHNOLOGY Critical Area Overview: Maintenance and Technology area includes: Maintenance Planning Maintenance Procedures Maintenance Documentation Hazardous Materials Program Equipment and Technology 7

8 Critical Area 4: PERSONNEL MANAGEMENT Critical Area Overview: Personnel Management Critical area includes: Personnel Policies and Procedures Recruitment and Selection Performance Monitoring Drug and Alcohol Program Workplace Wellness Programs 8

9 Critical Area 5: TRAINING & DEVELOPMENT Critical Area Overview: Training and Development area includes: Training Management Driver Training Agency-wide Training Training Documentation 9

10 Critical Area 6: SAFETY INITIATIVES Critical Area Overview: Safety Initiatives area includes: Safety Plans Hazard identification and Reduction Accident and Incident Handling Insurance Facility Safety Safety Data Acquisition and Analysis 10

11 Critical Area 7: SECURITY INITIATIVES Critical Area Overview: Security Initiatives area includes: Security Plans Threat and Vulnerability Assessment Fare Handling Security Facility Security Security Awareness and Response Security Data Acquisition and Analysis 11

12 Critical Area 8: EMERGENCY PREPAREDNESS Critical Area Overview: Emergency Preparedness area includes: Emergency Planning Incident Management Coordination with First Responders Drills, Simulations and Exercises 12

13

14 MAP-21 PROVIDES FTA SIGNIFICANT NEW AUTHORITY TO STRENGTHEN THE SAFETY OF PUBLIC TRANSIT MAP-21 PROVIDES FTA ENFORCEMENT AUTHORITY Issue directives Require more oversight Impose more frequent reporting Require formula grant funds be spent to correct safety deficiencies

15 MAP-21 WILL REQUIRE AGENCY SAFETY PLANS Safety plans must be in place in order to obligate grant funds

16 AGENCY SAFETY PLANS Comprehensive Method to identify & evaluate risks Strategies to minimize hazards & unsafe conditions Performance targets Standards to maintain a state of good repair

17 AGENCY SAFETY PLANS Approved by Board of Directors Certified by FTA or State DOT

18 AGENCY SAFETY PLANS Adequately trained Safety Officer Safety Officer must report directly to Chief Executive Officer Comprehensive staff training program for all safety-sensitive positions Staff training be ongoing safety education

19 CSSO RESPONSIBILITIES Interact with CEO, managers, supervisors, dispatchers and front-line employees Provide information and advice to management on all safety related matters Oversee safety-sensitive employee training Oversee customer safety concerns Oversee general public safety concerns

20 CSSO RESPONSIBILITIES Conduct safety & security assessments & reviews Manage the agency s identification and mitigation process Oversee the ongoing development of the agency s safety plan

21 CSSO RESPONSIBILITIES Conduct accident, incident, unsafe behavior investigation and analysis methods to reduce and mitigate future issues Foster relationship with regulatory agencies, oversight agencies and key external stakeholders Coordinate emergency response capabilities with local emergency management

22 CSSO RESPONSIBILITIES Oversee the implementation of a Safety Management System within the agency

23 CSSO RESPONSIBILITIES Oversee the implementation of a Safety Management System within the agency

24 WHAT IS A SAFETY MANAGEMENT SYSTEM? Ensures necessary organizational structure Accountabilities, policies, procedures Directs and controls resources to optimally manage safety

25 SAFETY MANAGEMENT SYSTEM 80-90% of all accidents & incidents are caused by human error Most are caused by hidden deficiencies Policies Work control / supervision Training Attitudes / norms

26 SAFETY MANAGEMENT SYSTEM Four Important Questions 1. What will your next serious accident / incident look like? 2. How do you know (data)? 3. What are we really doing about it? 4. Is is working?

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