Family Health Coordinator

Transcription

1 GENERAL STATEMENT OF DUTIES Inform families about Medicaid and CHP+, facilitate successful enrollment and promote continued retention in the programs. Provide families with information about program services, benefits, and community resources. Assist families with access to health care. REPORTING RELATIONSHIPS Supervision Received: Direct supervision is provided by a Healthy Communities Supervisor, Nursing Program Coordinator or Nursing Supervisor. Supervision Exercised: None. ESSENTIAL DUTIES Any one position may not include all of the duties listed, nor do the listed examples include all tasks, which may be found in positions of this class. The Tri-County Health Department retains the right to modify or change the duties or essential and additional functions of the job at any time. Outreach to eligible but not enrolled families to generate awareness of the Medicaid/CHP+ programs through participation in community activities. Assist clients in completing the Medicaid/CHP+ application and obtaining required information and documents. Review applications for accuracy and completeness. Determine Medicaid/CHP+ presumptive eligibility in pursuant to established guidelines. Enter applicant information into the State s on-line computer system to determine Medicaid/CHP+ presumptive eligibility. Copy, process and distribute applications and related documents to appropriate parties in accordance with established policies and procedures. Maintain and update related records. Provide families with information regarding Medicaid and CHP+ eligibility, benefits, costs, related services and assistance with overcoming barriers to ensure access to health care resources. Page 1

2 Promote access to a Medical Home. Assist clients in choosing health plans and medical, dental and mental health care providers. Promote importance of preventive care for children and prenatal care for pregnant women. Collaborate with and serve as liaisons to other TCHD programs, Social Services, health care providers, collateral agencies and clients to exchange information related to Medicaid and CHP+ programs for children and pregnant women and promote utilization of health care resources for the eligible individuals. Respond to calls and walk-in visitors with questions regarding programs and services, correspondence from collateral programs, denied eligibility notices, and related matters. Participate in coalition meetings and conferences with collateral agencies to share information and improve efficiency of shared services. Attend training, seminars, or conferences as required to keep current in Medicaid and CHP+ policies, procedures, laws, and regulations guiding eligibility and benefits. Maintain a current list of health care providers and collateral resources for individual client use and to share with community partners. Conduct outreach, training and assistance to community partners about Medicaid and CHP+ programs and TCHD services. ADDITIONAL DUTIES Participate in various committees and community activities related to the Healthy Communities program and services. Provide technical assistance to less experienced staff, instruct and train in work methods. Participate in program development and evaluation activities. HIPAA STATEMENT Maintain sensitive & confidential client information according to the HIPAA policy. EMERGENCY PREPAREDNESS AND RESPONSE DUTIES Employee responds, as required, to support public health emergencies, incidents and events. Employee participates in all exercises and drills on emergency preparedness and response, as required. Completes trainings identified as appropriate for this level employee. KNOWLEDGE, SKILLS, AND ABILITIES Page 2

3 Education and Experience: Requires graduation from high school or equivalent to the completion of the twelfth grade. One year of experience in a public health or human services field preferred. General office, customer service and basic computer experience preferred. Special Qualifications: Must possess a valid driver s license. Bilingual (English/Spanish) skills preferred. Knowledge of: Operation of standard office equipment including, but not limited to, personal computers, copiers, calculators, and fax machines. Mathematical calculations including addition, subtraction, multiplication, division, and percentages. Operation of personal computers, related equipment, and software including word processing and the Internet. State, local, and program policies and procedures, pertinent functions, and applicable regulations and laws. Interviewing methods and techniques. Tri-County Health Department services and community resources. Ability to: Establish and maintain effective working relationships with other Tri-County Health Department employees, representatives of other agencies and organizations, and members of the community. Prepare and maintain accurate records and reports. Communicate effectively both verbally and in writing to exchange information with professionals, peers, and clients. Provide courteous and sensitive customer service to clients and public of diverse cultural and socio-economic backgrounds. Interpret and apply a variety of program policies and procedures. Operate a personal computer to maintain records, collect and enter data, compile Page 3

4 reports and search for information. Maintain sensitive & confidential client information according to the HIPAA policy. EQUIPMENT USED Standard office equipment including, but not limited to a personal computer and associated hardware and software, copier, calculator, fax, and telephone system. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Work is primarily conducted indoors with occasional travel to other TCHD locations or outside agencies to provide program services. May require occasional travel to client residences. Incumbent experiences routine exposures and hazards of a typical office environment. May experience occasional threat of direct or indirect violence/conflict by angry or unstable clients and occasional stress associated with angry clients, language or cultural variances. Work requires attention to detail to assure accuracy and completeness of applications. May experience frequent interruptions such as the phones and walk-in visitors. 1. Requires sufficient hearing and speech ability to communicate verbally in response to inquiries, conduct interviews, speak to individuals and small groups and to exchange general information with the public and various agency representatives via phone or in person. 2. Requires occasional light lifting/carrying under 15 pounds. 3. On occasion travel between offices and to other locations. 4. Requires manual dexterity to operate computer equipment and standard office equipment. 5. Visual capabilities to work on computers, read forms, letters, and various documents. 6. Requires the ability to sit and perform administrative and computer work for significant periods of time. The Tri-County Health Department is a drug-free workplace that provides employment Page 4

5 opportunities in compliance with all pertinent federal, state, and local laws and values that promote employee participation in the delivery of quality services to and on behalf of the community. Accordingly, the Department celebrates diversity in the workforce. Salary: Employment Status: Office Location: Close Date: Depending Upon Qualifications Full-Time, 40 hours per week Aurora Office Open Until Filled INTERESTED APPLICANTS: Submit cover letter and resume or application to or FAX: Page 5