Organizational Management and Change AMPA PAD 5002 August 18 th October 9 th, School of Public Affairs University of Colorado Denver

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1 Instructor: Katrina Miller-Stevens Phone: Organizational Management and Change AMPA PAD 5002 August 18 th October 9 th, 2009 School of Public Affairs University of Colorado Denver Office Hours: Tuesdays & Fridays 11:30am 1:00pm, room 440N (on the 4 th floor) Class Meets: Tuesdays & Fridays 9am 11:30am COURSE OBJECTIVES Welcome to Organizational Management & Change! This class examines the contemporary theory and practice of managing organizations and the process of organizational change and development (i.e. identifying problems within organizations and fixing them). The class involves pertinent theories, procedures, and problem-solving tools/techniques and considers issues of effective leadership, human resource management, organizational theory and behavior, and personal and interpersonal skills. COURSE TEXTBOOKS Required: Title: An Experiential Approach to Organization Development, 7th Edition Authors: Donald R. Brown and Don Harvey Publisher: Pearson Prentice Hall Publishing Date: 2006 ISBN: Title: Human Resources Management for Public and Nonprofit Organizations: A Strategic Approach, 3rd Edition Author: Joan E. Publishers: Jossey-Bass Publishing Date: 2009 ISBN: ADDITIONAL READINGS Supplemental readings will be provided throughout the semester. I will make copies of these readings, and will hand them out in class.

2 INFORMATION ABOUT CLASS PROCEDURES Respect for opposing views: Our class time will be devoted to a wide range of discussions, some of which may shed as much heat as light on the subject at hand. Not to worry; There is much to be gained by active, critical debates on opposing viewpoints. Please be respectful of others opinions. Keep your focus on the Turn off cell phones and your wireless connection. Stay plugged in to the class discussion, not the Internet, during class. Use your laptop ONLY for taking notes. Snacks are okay: It is acceptable to bring snacks to class; we will take a short break in the middle of class. Use APA Style: Written assignments must be crafted according to the most recent edition of the APA Style Manual. Accommodation for disability: The University of Colorado is committed to providing reasonable accommodation and access to programs and services to persons with disabilities. Students with disabilities who want academic accommodations must register with the Disability Resources Services (DRS), 177 Arts Building, I will be happy to provide approved accommodations once you provide me with a DRS s letter. Academic honesty: As a member of the University community, you are required to maintain the highest standards of academic honesty and integrity. The Academic Honor Code is a set of rules that addresses, among other topics, proper citations in research-based writing and plagiarism (the uncredited use, intentional or unintentional, of another person s words or ideas). Plagiarism includes buying, stealing, or borrowing a paper, hiring someone to write your paper for you, and replicating hard copy or web text from a source without proper citation. Read the Academic Honor Code located on the university s website: Remember that the key to avoiding plagiarism is to make sure you give credit where credit is due. If you are in doubt, please ask me, since the consequences for plagiarism are severe. Or, contact the university s Writing Center at or Also, keep in mind that there are many resources available for the Instructor to check for plagiarism, and these resources will be used. I will be checking your papers for plagiarism. Even if plagiarism is unintentional, it is still a violation. Computer accessibility: Computer labs are available on campus at numerous locations: o 1) SPA offers two PC computer labs for student use. One of the labs is located on the 4 th floor to the left of the elevators and the other is located on the 5 th floor across from room 500. Both of the labs are accessible seven days a week. However, the 5 th floor lab requires that you use your CU-Denver ID after hours or on weekends. The 4 th floor requires that you use your CU-Denver ID for access to the lab at any hour of the day. Contact Rose Segawa Rose.Segawa@ucdenver.edu to gain approval on your CU-Denver

3 ID to access the 4 th floor computer lab and to access the building after hours. o PC and Mac computer labs are also located in North Classroom Rooms 1206, 1208, 2206 and St. Cajetan's. These labs are accessible with a valid CU-Denver ID. If you have questions regarding the university s computing and networking facilities, please contact the help desk by phone ( ). Reading assignments: Please read all assigned readings by the beginning of each class. Please read the syllabus very carefully! Delivery of written assignment: Hard copies of written assignments should be turned in on the due date listed below. Late written assignments will receive an automatic 3-point deduction. GRADED ASSIGNMENTS Class Participation (50 points) Class participation is 50% of your grade, and therefore is an essential part of this class. Dialectical Journal (25 points) You will write a dialectical journal on four chapters of your choice from the book. See the supplemental attachment for more information. Case Study Analysis Paper (25 points) You will write a paper showing how you would approach the Bob Knowlton case on p. 483 of the book if you were brought in to conduct an OD intervention from start to finish. The paper will be 8-10 pages in length, double-spaced, 1-inch margins, Times New Roman font. Be sure to include a cover page, page numbers, and references page. Be sure to incorporate all of the readings from the class into your paper. EVALUATION AND GRADING Graded Assignments: Assignments Points Due Dates Participation 50 Ongoing Dialectical Journal Case Study Analysis Paper Total Points = 100* Grade Scale* A = %, A- = 90-93%, B+ = 87-89%, B = 84-86%, B- = 80-83%, C+ = 77-79%, C = 70-76%, D = 66-69%, F = 65% or below *A grade of B means the student has met general expectations for graduate student performance and demonstrates competence in the subject matter studied. A grade of A means that the student has exceeded expectations and demonstrated superior competencies. A grade of C indicates the student needs more work to achieve competence in the study area.

4 Session Date Topic and Objectives Required Reading and Assignments * all assignments are to be completed before class Topic: Introduction and getting started Introductions Form teams Go over syllabus Begin thinking about your a) expectations of one another, b) your expectations of me, and c) the criteria/elements by which you will grade one another in your teams. Introduction to organization development Topic: The basic elements of organization development: Definition and characteristics Please read through the preface of both books:, pp. xix to xxiv, pp. xv to xxii Chapter 1, pp Chapter 2, pp To conduct an initial self-assessment of your process skills as an OD change agent, with feedback from team members. To complete the team psychological contract (expectations of self and others, of me the instructor, and term grading criteria). To understand OD s definition and characteristics, including systems theory. Assignments to complete before In the book: 1. Read p Complete the following: - Profile Survey p Profile Form p Class Performance Form p Objectives Form p Topic: 1) Organizational culture and a change model and 2) The underlying values and assumptions of OD To define organization culture and to examine pertinent characteristics and consequences thereof. To understand a basic change model. To understand the underlying values and assumptions of OD. To consider and assess the modern cultural values of America s public and nonprofit sectors. Chapter 3, pp Chapter 1, pp. 3-28

5 Topic: Role and style of the OD practitioner To understand the Do s and Don ts upon undertaking an OD intervention. To identify your personal change (i.e. OD practitioner) style. To experience an attempt to change a colleague s opinion and/or reassess your own. To understand that very reasonable people readily can perceive something differently. Chapter 4, pp Chapter 2, pp Assignments to complete before In the book: 1. Complete simulation 4.1, Practitioner Style Matrix, Steps 1-4, pp Complete simulation 4.2, Conflict Styles, Steps 1-2, pp Topic: The diagnostic process To understand the overall OD change process, summarily called D-A-P To understand four guides to data interpretation. To understand the legal environments of human resources management. Chapter 5, pp Chapter 3, pp Skim Through: Chapter 8, pp Topic: Overcoming resistance to change To examine how you and others attempt to exert influence in order to change another person s position. To briefly experience a force-field analysis. To consider the Life Cycle Resistance to Change To assign roles for session 7 Chapter 6, pp , Assignment to complete before In the book: 1. Complete simulation 6.1, Downsizing in the Enigma Company, Step 1, pp Dialectical Check-In Assignment Due (optional, not graded). Please me your journal.

6 Topics: 1. Resistance to change (continued). And 2. Intervention strategies and process interventions To understand the various restraining forces blocking implementation of change programs. To understand the strategies to lessen resistance to change, including the work of Bruce Mayfield. To understand the distinction between process intervention and task skills. To assign roles for session 8. Chapter 7, pp Assignment to complete before In the book: 1. Read parts A: Purpose and B: Procedures, Step 1 only, p Read Apex Oil Spill Background Information, pp Read ONLY YOUR ROLE that was assigned to you in session 6. Your role will be on either page 197, 198, or 199. DO NOT READ THE OTHER ROLES Topic: Individual and dyad-triad level interventions To understand the range and types of individual and dyad-triad interventions. To understand what Transactional Analysis is and how it functions. To better understand public/nonprofit sector training and development. Chapter 9, pp Chapter 11, pp Optional Reading: Chapter 5, pp Assignment to complete before In the book: 1. For simulation 9.1, SACOG, read A: Purpose, p Read SACOG Background Information, pp Read ONLY YOUR ROLE that was assigned to you in session 7. Your role will be on either page 261, 262, or 263. DO NOT READ THE OTHER ROLES.

7 Topics: 1. Individual and dyad-triad interventions (continued). And 2. A look at the public/nonprofit sectors: Job analysis and performance To understand Luft and Ingram s Johari Window. To receive corresponding feedback on Johari Window. To better understand job analysis in the public/nonprofit sectors. To better understand performance issues pertaining to the public/nonprofit sectors Topic: Team development To experience the benefit of work done in teams. To conduct a group process analysis of the team s problem solving Topic: Team effectiveness literature To understand Edgar Schein s conclusions on behaviors found in high performance teams. To understand the pertinent literature s conclusions on the three key advantages of work being performed in teams. To understand the potential costs and liabilities of work being performed in teams. To understand the characteristics of high performance teams. To understand the circumstances of favoring the establishment of work teams. To understand the leading factors to consider when undertaking the change/implementation of teams. To understand the Role Analysis Technique. Review pages : Chapter 6, pp Chapter 8, pp Skim Through: Chapter 7, pp Chapter 10, pp Optional Reading: Chapter 9, pp Chapter 13, pp Pages Quality of Work and Quality of Life Issues Review:, Chapter 10 Dialectical Journals Due in Class

8 Topic: Intergroup development interventions To experience the Disarmament Game (Time permitting) To begin work on, and understanding of, Family Group Diagnostic Sessions Topics: 1. Intergroup team building And 2. Goal setting for organizations To better understand OD intergroup conflict dynamics and techniques, particularly the Family Group Diagnostic meeting technique and the relevance of labor-management relations. To better understand organizational goal-setting, including Management By Objectives (MBO) Topic: Organization development and the future To assess your process consultation development (by self-assessment with feedback) across the semester. To understand the dynamics pertaining to OD process maintenance (i.e. monitoring and stabilizing action programs). To better understand issues pertaining to future change management in the public and nonprofit sectors Topic: OD and the organization/systems level strategies To understand the range of OD intervention strategies and techniques at the organizational/systemic level. Chapter 11, pp And Carefully Chapter 11, simulation 11.1, pp (only read the simulation) Chapter 12, pp Chapter 11, simulation 11.2, p. 339 (only read the simulation) Chapter 12, pp Review:, Chapter 11 Chapter 16, pp Chapter 14, pp Assignment to complete before In the book: 1. Complete simulation Profile Survey - Profile Form Chapter 14, pp Chapter 15, pp Optional Reading: Chapter 13, pp

9 Topic: Closure Written Closure Projects are Due Team assessment, scoring, and grading of team members. Turn in written closure projects. Assess the course.