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1 Area of ISQS Professor: Francisco Delgadillo, PhD. Course Name: Working Professionals: Information Technology and Operations Management Course Code: ISQS Section 294 Meeting time: Saturday, May 30 Sunday, May 31 Office: BA E313 Tel: URL: Twitter: (Texas Tech) AND TEXT: Laudon, K. C. and Laudon, P.L., Management Information Systems: Managing the Digital Firm, 13 edition, Pearson, ISBN-13: BLACKBOARD: Course handouts (Class PowerPoint slides, data, etc.) and announcements are available through the course s blackboard. Blackboard is also used to submit class work LEARNING OUTCOMES: The objective of this course is to increase the student's understanding of the role of information technology in business so that he/she can be prepared for an active role in developing and using information systems. Upon successful completion of this course, the student will: understand the basic components of information systems (IS) understand the issues surrounding the development of IS to solve business problems. have knowledge of social and ethical challenges that have evolved through the use of IT (e.g. identification theft, internet scams, etc.) and develop ideas through discussion on how to solve these challenges understand key principles of decision-making using business intelligence understand business analytics to fulfill a significant market need for dealing with the complexities and possibilities in the business and organizational context GRADING POLICIES: Final grades will be determined as follows: Report 1: = 25% Report 2: = 25% Report 3: = 25% Report 4: = 25% Letter grades will be based upon a percentage scale: % = A % = B % = C % = D Below % = F

2 REPORTS: There will be 4 take-home reports given as individual projects. You should choose topics related to the following emerging technologies and topics: Cyber Security Big Data and Business Analytics Social Business: Using Social Media for Competitive Advantage Cloud Computing Ethical and Social Issues in Information Technology E-Business and Collaboration E-Commerce Using Databases to Improve Business Performance Lean Production Systems Quality Management Supply Chain Management Each report will be given in a context that will be helpful at work, for an industry you want to be in, or some context you are curious about. The basic idea of the reports is to examine how the technology you selected can improve your firm s performance if you implement the technologies. It is a good idea to use a context about which you have sources of information. These can be internal (you know people) or external (you have books, articles, or internet resources) or both. Suggested format of the report is as follows (6~8 pages): Executive summary (1 page maximum): Use a letter format and tell what you did and what the reader can expect to find in the rest of the report. Clearly indicate the context and topic you have chosen. General information. 1/2 page (estimate). Describe the company, its current business IT strategy, and introduce facts that will be relevant to the project. The goals and scope of the project. 1/2 page (estimate). What problem are you trying to solve? What are you trying to learn? Analysis (2-3 pages). Analysis of the efficiencies of the process. What goes well and what could go better and your analysis of the current situation. Opportunities and Challenges (2-3 pages). You can use whatever organizing scheme you think will be helpful, but possibilities include SWOT (strengths, weaknesses, opportunities, threats) or just opportunities and challenges. Conclusion (1page) - What are the managerial implications for what you discovered? - Your suggestions for specific actions. This should include some rationale for your recommendations. You can present this as a table if you like, with headings for action and explanation (i.e., rationale or other comment). Reference list (not included in the 6-8 page requirement). This gets its own page but will usually be very short. You should use the course readings, but please add at least one new reference.

3 Required Style: A cover page: Name, course number, date and title (the title page is not included in the 6-8 required pages) Use double-spaced with one-inch margins on all sides, and a font size of 12 Times New Roman. The report needs to be in MS Word format or a format that can be read by MS Word. Graphs or tables are encouraged in order to improve the quality and effectiveness of the report. The report should be 6-8 pages (not including the cover page) All assignments need to be submitted on Blackboard OR ed to me at Your assignment should be in the following format: Yourlastname_Sectionnumber_AssignmentNumber.doc For example, if I were in section 294, assignment number 2, my file would be Saved As: Delgadillo_294_Assignment2.doc If you choose to the assignment, please type as the Subject of your ISQS 5331 Assignment #X CLASS POLICY We will follow the policies of the Working Professional MBA program published in the Working Professionals MBA Blackboard Course. To facilitate participation and learning, all electronic devices, including cell phones, laptop computers, ipads, e-readers, etc. must be turned off and closed during class time. ACADEMIC CONDUCT The Texas Tech policy on academic conduct as given in the Student Affairs Handbook applies to all students at all times. Any student who violates the academic conduct policy (see Texas Tech University Operation Policy OP for a definition of scholastic dishonesty will be subject to appropriate disciplinary sanctions as outlined in the Student Affairs Handbook. Academic Integrity and Dishonesty Academic integrity is taken seriously at Texas Tech University. The University s Statement of Academic Integrity includes the following: Academic integrity is taking responsibility for one s own work, being individually accountable, and demonstrating intellectual honesty and ethical behavior. Academic integrity is a personal choice to abide by the standards of intellectual honesty and responsibility. Because education is a shared effort to achieve learning through the exchange of ideas, students, faculty, and staff have the collective responsibility to build mutual trust and respect.... Adhering to the standards of academic integrity ensures that grades are earned honestly and gives added value to the entire educational process. Academic integrity is the foundation upon which students, faculty, and staff build their educational and professional careers. Academic dishonesty includes, but is not limited to, cheating, plagiarism, collusion, falsifying academic records, misrepresenting facts, and any act designed to give unfair academic advantage to the student (such as, but not limited to, submission of essentially the same written assignment for two courses without the prior permission of the instructor) or the attempt to commit such an act.

4 Plagiarism includes, but is not limited to: Appropriation of buying, receiving as a gift or obtaining by any means, material that is attributable in whole, or in part, to another source, including words, ideas, illustrations, structure, computer code, other expression and media, and presenting that material as one s own academic work being offered for credit. All acts of academic misconduct will be reported and adjudicated as prescribed by the Student Code of Texas Tech University. For further information, please see DISABILITIES Any student who, because of a disabling condition, may require some special arrangements in order to meet course requirements should contact the instructor as soon as possible to make necessary accommodations. Students should present appropriate verification from the Disabled Students Services, Dean of Students Office. No requirements exist that accommodations be made prior to completion of this approved University process. WORKING PROFESSIONALS POLICY: Late Assignments & Grades of Incomplete It is the student s responsibility to request an extension for any assignment if a situation arises that prevents completion of the assignment by the due date. Each late assignment will be subject to a score reduction of 20% for the first 168 hours (1 week). After that, no late assignments will be accepted and a score of 0 will be assigned. If a student cannot complete the course due to extraordinary events, the student should request a grade of Incomplete (I) from the professor. Requests for a grade of Incomplete are not automatically granted; they are at the discretion of the professor. To keep students from falling too far behind, the university requirements for assigning a grade of Incomplete will be enforced. Pursuant to the Graduate Catalog, grades of Incomplete are given only when work is satisfactory in quality but has not been completed due to reasons beyond the student s control. Students must request an Incomplete grade before the course ending date and must also complete the Graduate School s Grade of Incomplete Form stating when the work will be completed and providing an acceptable reason for failure to complete the work during the course timeframe. To reiterate, to avoid a grade of F, the Grade of Incomplete Form needs to be turned into the course professor before the ending date of the course. If an Incomplete is granted, the student should make arrangements with Kelsey Black to create an individual study plan. Students have one calendar year beyond the end of their program to complete the course before the grade of Incomplete is changed to a grade of F.

5 TENTATIVE COURSE SCHEDULE Session 1 (Saturday, May 30) Session 1: Introduction (Syllabus) Session 1: Information Systems and IT Strategy CH1, CH2, CH3 Session 1: IT Infrastructure CH5, CH7 Session 1: Systems Development Methodologies Session 1: Technology and Operations Management CH9 Session 1: Ethical and Social Issues in Information Systems CH4 Session 2 (Sunday, May 31) Session 2: Lean Production Session 2: Supply Chain Management & Quality Management Session 2: Cyber Security CH8 Session 2: Business Intelligence CH6 Session 2: Big DATA! And Business Analytics RECOMMENDED REPORT SUBMISSION DATES: Report #1: Friday, June 19 th Report #2: Friday, July 3 rd Report #3: Friday, July 17 th Report #4: Friday, July 31 st Individual Reports are due at 11:59 pm on July 31st although it is highly recommended to follow the above submission dates: Upload to the blackboard or you can opt for an submission to

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