Full Service for Your Business Jet

Transcription

1 AIRCRAFT MANAGEMENT Full Service for Your Business Jet

2 SAFETY RELIABILITY FLEXIBILITY INDIVIDUALITY DISCRETION TRANSPARENCY 2

3 The constant strive to achieve maximum safety is the basis for all we do. It is the core of our corporate philosophy. Michael Kuhn, CEO 3

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5 CONTENTS COMPANY 6 FLEET 8 TEAM 10 SERVICES 14 SAFETY STANDARD 16 QUALITY ASSURANCE 19 COST EFFECTIVENESS 20 FLYING EXPERIENCE 22 TECHNICAL COMPETENCE 23 5

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7 OUR COMPANY A Top Player in Europe. The DC Aviation Company originated in 2007 from DaimlerChrysler Aviation, a subsidiary of Daimler- Chrysler AG established in Due to our history, we have extensive aircraft management experience at our disposal. With more than 330 employees at our Stuttgart site and other international branches, we currently operate one of the largest and most modern business jet fleets in Europe. Measured by fleet structure and safety certifications, DC Aviation is Germany s market leader and is among the top four providers worldwide. DC Aviation is wholly owned by ATON GmbH, a holding company that is active with various companies in the raw materials, services, and applied technologies markets. The business segments of DC Aviation: Aircraft Management Aircraft Maintenance Business Jet Charter Consulting Stuttgart Zurich Malta Moscow Dubai 7

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9 OUR FLEET Competence and experience with a broad range of models. DC Aviation has the highest possible degree of experience in full-service management of different aircraft types. As a result, we have developed extensive flight experience spanning many manufacturers as well as technical expertise with machines of widely varying magnitudes. LONG HAUL MEDIUM HAUL SHORT HAUL Airbus A319 CJ Global XRS Global 5000 Gulfstream G550 Falcon 900 DX/EX Falcon 7X Challenger 605 Challenger 604 Learjet 60XR Citation XLS+ Challenger 300 Dornier 328 Helicopter EC 155B1 Helicopter EC 145 9

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11 EXCELLENCE AT EVERY LEVEL Efficiency without frictional losses. We offer holistic competence from a single source and therefore achieve a maximum degree of efficiency. You in turn benefit from numerous synergy effects. Ground: 95 employees * Ground Services Operations Control Center Product & Services Crew Management Safety & Quality Management Sales & Key Account Management Marketing & PR Administrative Functions Systems: 85 employees * Engineering & Technical Planning Logistics & Technical Procurement Maintenance Operations Air: 120 employees * 90 cockpit employees 30 cabin employees *300 employees at the Germany site 11

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13 MAXIMUM OPERATIONAL READINESS At your service: over 330 highly qualified employees. Your Key Account Manager is at your disposal as a permanent contact person for all of your questions and requests. Even beyond this, DC Aviation s emphasis is on very personal service: Our cockpit personnel are recruited, trained, and regularly monitored according to strict Lufthansa guidelines. To guarantee maximum operational readiness, we have a large number of highly competent and experienced pilots on hand. Even our cabin personnel undergo intensive training and continuing education. This includes regular training at Lufthansa Flight Training GmbH. Within this renowned training center, our flight personnel are trained in the topics of rescue and safety, fire-fighting and handling hazardous materials, to name a few. We also train our cabin personnel in the areas of security und crew resource management. Your health is also in good hands at DC Aviation: in annual first aid training sessions, our cabin personnel is trained in the use of defibrillators. The most modern automated defibrillators are on hand in all of our aircraft. The med con team is also available to assist us in medical emergencies. The team s 24/7 alarm center specializes in tele-medical assistance during flight. Via telecommunication, especially well trained experts guide the first-aid crewmembers through critical situations in a professional manner. Comprehensive and regular training as well as continuing education in VIP Service round out our extensive training program. These training programs, conducted by renowned training service providers, include among other things the topics of intercultural competence, wine and menu knowledge, and sophisticated catering service. 13

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15 EXPECT 100 PERCENT 100 percent competence. Our customers whether private individuals or companies own airplanes because they have extraordinarily high demands on their mobility. Our daily goal is therefore to accomplish the extraordinary. Select an ownership agreement with full-service management for your jet and experience a new level of safety, efficiency, and cost effectiveness. Our consulting begins the moment you purchase your jet because only with a model that fits your precise needs can you avoid high consequential costs or limited mobility. Our consulting services also include economic operation and, if needed, the optimum marketing of your machine. With more than a decade of experience, we provide you with extensive competence in all areas. 100 percent flexibility. Only trained flight planners are employed in our Operations Control Center (OCC). The OCC is available for you in 24/7 operating 365 days a year, and it is always ready to adjust your flight plans as needed, even in the event of short-notice date changes. Due to the large number of flights that we complete on a daily basis, we can easily obtain landing approvals and flyover rights around the globe. We are members of the Visa Waiver Program and possess an unlimited license for flights in the USA. We have a great deal of experience in the boom regions of Asia, in Russia and in the Arabian region. For comparison: Germany s most important globally operating scheduled flight company flew to a total of 220 different destinations in 2013 DC Aviation landed in 488 airports during the same time period. 100 percent service. Due to the outstanding qualification of our employees, we can guarantee services that constitute a decisive plus when it comes to individuality and flexibility. It begins with your personal Key Account Manager, who will assist you with all of your concerns and questions both day and night. Upon request, we will arrange security services, limousine service, hotel reservations and much more. The highest degree of comfort, discretion, and appreciation await you and your companion. Enjoy exquisite cuisine while on board, as well as choice beverages and individual VIP service. We are also happy to fulfill wishes that are out of the ordinary a simple phone call is all that is needed, and we will pull out all the stops for you. 15

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17 SAFETY OF THE HIGHEST STANDARD Safety is the corporate philosophy that we live by. When it comes to safety at the airline level, we set a new standard in Business Aviation. We are the only German company and one of only four business aviation companies worldwide to submit ourselves to the IATA Operational Safety Audit, known as IOSA for short. This is a uniform, worldwide, extremely rigorous safety and quality audit, which is stipulated as mandatory for scheduled flight companies but not for business aviation providers. The number of incidents and accidents for IOSA-certified flight operators is 77% lower than for companies without the certificate. The quality seal of IATA stands for the most demanding standard available on the market, a standard by which the operative management and controlling systems of an airline company are analyzed for operational safety and quality assurance. The audit is carried out by independent external companies that are certified by the IATA. The audit of DC Aviation was carried out by five auditors, who inspected more than 1000 standards and processes again in As in previous years, we received an assessment of very good. Our extremely strong safety orientation already earned us considerable distinctions in the past thus we were one of only three providers to receive the Platinum Safety of Flight Award for 100,000 incident-free flight hours in

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19 WE SET HIGHER STANDARDS CERTIFIED QUALITY We set our own safety standard in the field of Business Aviation. We apply for example much stricter standards for our staff in the air than those laid down by the legislators. A guarantee of safety, performance and service. Aircraft Operator Certificate since 1999 As one of only four business jet operators worldwide, audited according to the IATA Standard IOSA since 2007 ETOPS-120 permit since 2001 ETOPS-180 permit for the Airbus-A319CJ-VVIP Fleet since 2011 Non-ETOPS-180 permit for the most other business jets Low Visibility Operation (up to category CAT IIIb) since 2003 Unrestricted approval to conduct flights in the USA (FAR 129 Permit) since 2001 Pilot selection program in independent assessment center according to airline standards Participant in the Visa Waiver Program since 2001 Maintenance EASA Part-145 since 1999 Maintenance EASA Part-M since 2003 Cayman Island OTAR-145-certification since 2014 Certified VIP Excellence Program for Flight Attendants Platinum Safety of Flight Award for 100,000 incident-free flight hours Regular safety inspection of all 330 employees 19

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21 YOUR INVESTMENT IN THE BEST OF HANDS This too is certain: cost efficiency for your jet. With DC Aviation, you can enjoy potential savings in maintenance, insurance, jet fuel purchases, handling, approvals, catering, and crew assignment. By means of bundled purchases for our entire fleet, we obtain significant cost benefits for you. Take jet fuel for example: due to our large annual purchasing volume, we attain savings of 5 to 30 percent. Or take insurance: due to our high overall insurance volume, we make it possible for you to enjoy a cost reduction of up to 40 percent with a significantly higher scope of coverage thanks to our inclusion in the Lufthansa Insurance Group. You will also profit from our special rates at numerous hotels, for both yourself and your team. Upon request, our internal sales team will manage the optimal foreign chartering of your jet. By the same token, you have the option to access suitable types of aircraft that are part of our diverse fleet, if needed. DC Aviation efficiently ensures that you draw the most benefit from your investment. Thanks to our comprehensive process transparency based on customerspecific reporting systems, you can always be sure that your aircraft will be operated under economically optimal conditions. 21

22 FLIGHT ROUTINE AT PAR WITH THE BEST AIRLINES Safety is Experience. The concept of safety through routine forms an integral element of DC Aviation s corporate philosophy. When still a subsidiary of the DaimlerChrysler AG, DC Aviation handled the entire regular shuttle traffic between the two corporate headquarters in Stuttgart and Detroit. During this period alone, we performed approximately 30,000 flight hours on the Airbus and more than 18,000 flight hours with our Citation-XLS(+) fleet. This unusually extensive flight experience with a diverse fleet is a unique advantage DC Aviation has to offer. 22

23 PERFECT MAINTENANCE GUARANTEED Maximum conservation of value, maximum safety. We have extensive competence with respect to the maintenance of a wide variety of airplane types last but not least thanks to close collaboration with the manufacturers. Because of this, we are able to procure spare parts very quickly, and can guarantee uncomplicated warranty management. At our site on Stuttgart Airport, we operate one of the largest hangars in the industry consisting of about 5,000 square meters. Among other things, we have at our disposal spare parts valued at more than 6.5 million Euro, as well as special tools for specific airplane types, test equipment, and a Maintenance Logistics Center. We also independently carry out unexpected repair work that may arise, quickly and flexibly. We will develop a maintenance program for your jet that is specifically designed for your flight requirements. All of the EASA conditions for upholding and certifying airworthiness are met with the complete CAMO+ certification. These and other measures form a secure basis for the sustained conservation of value and maximum availability of your machine. Our range of services for your business jet at a glance: Part-145 services: 24/7 AOG service Line and base maintenance All around care/maintenance of your aircraft while traveling, provided by on-board technicians Repair and refurbishment of components Reconfiguration and refurbishment of cabin furnishings Our own spare parts storage 24/7 spare parts supply, procurement and storage Warranty management CAMO Services: Continuing airworthiness management Airworthiness review and recommendation to the authority Development and maintenance of individual repair & maintenance programs for your business jet Individual Services: Selection and specification of new aircraft according to your needs Technical inspection and appraisal before the purchase or sale of aircraft Green Aircraft and Final Delivery inspection (site supervision, delivery and acceptance inspections of new aircraft) 23

24 DC Aviation GmbH Stuttgart Airport Stuttgart Germany Phone: Fax: Stuttgart Dubai Zurich Malta Moscow