COMMERCIAL AIRCRAFT SUPPORT SOLUTIONS

Transcription

1 COMMERCIAL AIRCRAFT SUPPORT SOLUTIONS by Sagem FROM ALL-INCLUSIVE TO CUSTOM-TAILORED

2 SAGEM CUSTOMER SUPPORT SAGEM, PART OF SAFRAN, IS A HIGH-TECH COMPANY AND A WORLD LEADER IN OPTRONICS, AVIONICS, ELECTRONICS AND SAFETY-CRITICAL SOFTWARE FOR BOTH THE CIVIL AND MILITARY MARKETS. IT IS THE EUROPEAN LEADER AND NO. 3 WORLDWIDE IN INERTIAL NAVIGATION SYSTEMS FOR AIR, LAND AND SEA APPLICATIONS. SAGEM IS ALSO THE WORLD S LEADING SUPPLIER OF HELICOPTER FLIGHT CONTROLS, AND THE EUROPEAN LEADER IN OPTRONICS AND TACTICAL DRONE SYSTEMS. OPERATING WORLDWIDE VIA SAFRAN S INTERNATIONAL NETWORK, SAGEM AND ITS SUBSIDIARIES COUNT 7,500 EMPLOYEES IN EUROPE, THE ASIA-PACIFIC AND NORTH AND SOUTH AMERICA. Fast servicing A world leader in aviation solutions and services, Sagem offers high-precision avionics and electronics solutions, amply proven in demanding environments. We guarantee top-flight safety and reliability for all equipment now in service, or to be introduced. Because of our global presence, our customer support department provides 24-7 services to operators from around the world. We apply proven processes and expertise, with state-of-the-art technical and logistics skills, to guarantee the flightworthiness of your equipment, from service entry to end-of-life. Scope of services Certification EASA, FAA, TCCA, CAAC, FAVT Cage code FAQ15 Cage code F6137 Cage code 3E6E4 2 3

3 MISSIONS & SERVICES FROM ALL-INCLUSIVE TO CUSTOM-TAILORED > OEM Sagem & FADEC International Design of new parts Design changes Production of new parts Warranty management Guaranteed reliability Technical assistance Support for entry into service (EIS) > REPAIR SHOP Sagem & FADEC International & MBD system equipment Repair with OEM components Level 1 to 3 repairs Warranty management Standard exchange Pools Overhaul > DISTRIBUTOR Sagem & FADEC International Supply of spare parts Inventory management Initial provisioning for EIS AOG support Custom-tailored services Sagem provides products for a majority of regional and mainline commercial aircraft flying today. To meet the specific needs of each customer, we offer a range of custom-tailored services. So, beyond basic distribution and maintenance activities, Sagem has developed customized services such as: Parts availability services based on Advance Standard Exchange, Loan, or Pool access Lean maintenance supported by Flat Rates or Flight-By-The-Hour dispositions Aircraft and flight data management for improved carrier operations and preventive maintenance. Training programs Provided in our own facilities or directly on customer premises. 4 5

4 KEY FUNCTIONS UNDER CONTROL OUR SCOPE OF SERVICES CIVIL AIRCRAFT MANUFACTURERS ENGINE MANUFACTURERS AIRBUS, ATR, BOEING, BOMBARDIER, COMAC, DORNIER, EMBRAER, SUKHOI CFM, GE, POWERJET, ENGINE ALLIANCE FLIGHT CONTROL SYSTEMS ATA 27 NAVIGATION SYSTEMS ATA 34 COCKPIT CONTROL SYSTEMS ATA 26 ATA 27 ATA 30 ATA 44 LANDING GEAR SYSTEMS (monitoring & avionics) ATA 32 6 ONBOARD INFORMATION SYSTEMS ATA 31 ENGINE CONTROL SYSTEMS ATA 73 7

5 REGIONAL JETS & TURBOPROPS OUR SCOPE OF SERVICES Sagem is a major contributor to the regional aircraft market, in particular for ATR, Bombardier and Embraer. We provide a wide range of key systems and equipment to ensure flight safety, including flight controls, navigation and positioning equipment, fire/icing/rain protection systems and aircraft condition and monitoring systems (ACMS). DORNIER DO228, DO328 EMBRAER EMBRAER121, 135, 145, 170, 175, 190, 195 ATR ATR42, ATR72 SUKHOI SJ100 BOMBARDIER DASH8, CRJ200/700/900, CL600/850 COMAC ARJ21 SERVICES ATA CATEGORY ATA N SYSTEM/EQUIPMENT TURBOPROP REGIONAL JET Fire protection 26 Fire shutoff switch Flight controls 27 Cockpit control system Rudder control channel SAGEM OEM Indicating/recording system 31 Aircraft Conditioning and Monitoring System (ACMS) Instrument Cockpit Data System (ICDS) Navigation 34 Aircraft piloting inertial reference System MESSIER BUGATTI DOWTY REPAIRS Landing gear 32 Monitoring POWER JET OEM Engine fuel and control 73 Engine control unit 8 9

6 SINGLE-AISLE COMMERCIAL JETS OUR SCOPE OF SERVICES Since first providing equipment to single-aisle commercial jets some 30 years ago, Sagem has capitalized on its experience to continuously develop new-generation solutions featuring advanced functions and high reliability. Today, building on this long experience and proven support services, our products have been chosen for the latest Airbus A320 and Boeing 737 models, including aircraft condition and monitoring systems and FADEC (full authority digital engine control) systems, via FADEC International (a joint venture between Sagem and BAE Systems). AIRBUS A318, A319, A320, A321 A320Neo BOEING B /400/500/600/700/800/900 B737-MAX COMAC C919 SERVICES ATA CATEGORY ATA N SYSTEM/EQUIPMENT SINGLE-AISLE COMMERCIAL JETS Flight controls 27 Cockpit control system SAGEM OEM Indicating/recording system 31 Aircraft Conditioning and Monitoring System (ACMS) MESSIER BUGATTI DOWTY REPAIRS Landing gear 32 Avionics Monitoring OEM FADEC INTERN AL Engine fuel and control 73 Engine control system 10 11

7 WIDEBODY COMMERCIAL JETS OUR SCOPE OF SERVICES Sagem offers a wide range of innovative technologies with proven reliability for the widebody market, allowing airlines to improve operational efficiency by calling on advanced aircraft information systems and flight data management. AIRBUS A380, A350, A340, A330 BOEING B787, B777, B767, B , B747-8, B747-4, MD11 SERVICES ATA CATEGORY ATA N SYSTEM/EQUIPMENT WIDE-BODY EXTRA WIDE-BODY Fire protection 26 Fire shutoff switch Flight controls 27 Cockpit control system Actuators SAGEM OEM Ice and rain protection 30 Windows heat computer Indicating/recording system 31 Aircraft Conditioning and Monitoring System (ACMS) MESSIER BUGATTI DOWTY REPAIRS Landing gear 32 Avionics Monitoring OEM FADEC INTERN AL Engine fuel and control 73 Engine control unit 12 13

8 GLOBAL PRESENCE WORLDWIDE CUSTOMER SUPPORT NETWORK SAGEM CUSTOMER SUPPORT CENTER Phone: sagem.csc@sagem.com AOG SERVICE 24/7 Phone: Fax : aog@oemservices.aero FADEC INTERNATIONAL CUSTOMER SUPPORT CENTER Phone: fadec.csc@sagem.com SAGEM INDIA DELHI SAFRAN CHINA BEIJING SAGEM AVIONICS (SAL) Service Shop 2802 Safran Drive, Grand Prairie, TX UNITED STATES NEW YORK SHANGHAÏ SAGEM & FADEC INTERNATIONAL Massy Service Shop 11-13, rue Ampère Massy Cedex - FRANCE SAGEM Mantes Service Shop 15, rue Louise Michel Mantes-la-Ville - FRANCE SAGEM Montluçon Service Shop 15, rue Ambroise Croizat Domérat - FRANCE SAGEM AVIONICS COSTA MESA SAFRAN ELECTRONICS ASIA SINGAPORE SAFRAN ELECTRONICS ASIA (SEA) Service Shop 26 Changi North Rise SINGAPORE SINGAPORE SAGEM AVIONICS DALLAS PARIS Headquarters 14 24/7 customer support center Sagem customer support team Warehouse MRO network SAGEM & FADEC Int DUBAI Ont collaboré à l élaboration de cette plaquette: Directeur de la Publication : Nathalie Lankry Rédacteur en chef : Bernard Martin Conception et réalisation : Traduction : Don Siegel Crédits photographiques : Airbus, Boeing, Safran (Eric Drouin), Sagem, Frédéric Lert, Fotolia, DR Imprimé en France par Diliplan sur couché demi-mat FSC. D Mars

9 SAGEM Arcs de Seine 18/20 quai du Point du Jour Boulogne-Billancourt Cedex - France Tel. : Fax : Sagem may, at any time and without notice, make changes or improvements to the products and services offered and/or cease producing or commercializing them. Sagem is the commercial name of the company Sagem Défense Sécurité