ER24 GLOBAL CARE SERVICES

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1 ER24 GLOBAL CARE SERVICES

Services Fleet and Procurement Road Ambulance Services

2 1. ER24 SERVICES OVERVIEW Training Academy Global Care Services Occupational Healthcare Site Based Medical Services Fleet and Procurement Road Ambulance Services Corporate & Value Add Products 24/7 Contact Centre Services

3 2. GLOBAL CARE SERVICES The ER24 Global Care Services product is designed to serve client and patient s needs across the African continent. The Global Care product range is comprehensive and includes (but not limited to) the following products: Aero-Medical evacuation services Medical concierge services Medical case management International patient management Mediclinic Hospital in-patient referrals Medical repatriation Escorting of minors services Repatriation of mortal remains Healthcare Provider Network In-country representatives

The Global Care product range is comprehensive and includes (but not limited to) the following products: Aero-Medical evacuation

4 3. AERO-MEDICAL EVACUATION SERVICES ER24 can evacuate clients & patients across the ENTIRE African continent. Patients that are being repatriated to South Africa will be evacuated by ER24, whereas patients going to the UAE or Europe will be evacuated through ER24 appointed service providers. Regional evacuations in Central, North, West and East Africa are (in most cases) administered through ER24 s appointed service providers. ER24, in collaboration with the client, can source and audit aeromedical providers in Africa including politically unstable, dangerous countries like Liberia, Sudan, and DRC etc. This will ensure that all countries and regions, where insured travellers are currently operating, are duly covered and detailed evacuation plans can be produced.

Regional evacuations in Central, North, West and East Africa are (in most cases) administered through ER24 s appointed service providers.

5 4. ER24 AERO FLEET

6 ER24 AERO FLEET continued For long haul flights ER24 has two fixed wing aircraft specifically modified as air ambulance aircraft. ER24 provide medical evacuations on par with international standards. Dassault Falcon 20F-5BR long range pressurised jet range of kilometer's or nautical miles dual patient capability (the only multi patient carrier is SA) Large door fitted with a Patient Loading and Utility System (PLUS) full life support capabilities, 36 hours of continuous oxygen crew: 3 pilots and up to 4 medical crew, space for one passenger full lavatory facilities Cessna Citation V (Model: C560) medium range jet range of kilometers or nautical miles Patient Loading and Utility System (PLUS) full life support capabilities crew: 2 pilots and 2 medical crew one passenger limited lavatory facilities

Loading and Utility System (PLUS) full life support capabilities, 36 hours of continuous oxygen crew: 3 pilots and up to 4 medical crew, space for one passenger full lavatory facilities Cessna

7 5. MEDICAL CONCIERGE SERVICES The ER24 Concierge Manager will act on behalf of ER24 or as the clients representative when servicing any client / member in South Africa. ER24 is also able to send Concierge Members to other African countries as and when required. This will increase and solidify the client s presence in South Africa and in Africa. The ER24 Concierge Services includes (but not limited to) the following: Arrangement of accommodation where required Transportation (Taxi s, shuttle services etc.) Translation services Spousal Support; Cash Assist Trauma Counselling (for patient and family members) Communication Services; Provision of a loan I Pad with pre-loaded data for internet usage, watching movies and facilities Provision of a pay as you go mobile phone & SIM card Personal Hygiene; Provision of vanity packs Clothes/ pyjamas etc. can also be provided if necessary Dispatch of medicine and medical supplies (currently limited to SA) Commercial Medical Transportation through various commercial airlines Medical Escorts for commercial medical transportation

The ER24 Concierge Services includes (but not limited to) the following: Arrangement of accommodation where required Transportation (Taxi s, shuttle services etc.

8 6. MEDICAL CASE MANAGEMENT SERVICES The Medical Case Management service provides a one-stop solution to the clients worldwide. Each case will be managed in a professional manner with the Case Support Manager representing the ER24 / Client s brand. With the extensive ER24 network of service providers, the patient will be assured of receiving the best possible care. Medical Case Management includes the following: Patient referral Placement of GOP s Admission and patient management in hospital Medical Updates Compassionate Visits (currently limited to SA) Step down facilities Out Patient Case Management Account Administration Cost Containment Cost Estimation Direct Billing Agreements Inter-hospital Transfer Upgrade Transfer Downgrade Transfer

With the extensive ER24 network of service providers, the patient will be assured of receiving the best possible care.

9 7. REPATRIATION SERVICES MEDICAL REPATRIATION ER24 will repatriate the client/patient back to the country of business / or origin depending on the Client s instruction. This will either be with the ER24 Air Ambulance or via a Commercial Airline. REPATRIATION OF MORTAL REMAINS ER24 will arrange the repatriation of mortal remains back to patient s home country.

This will either be with the ER24 Air Ambulance or via a Commercial Airline.

10 8. MEDICLINIC IN-PATIENT REFERALS MEDICLINIC SOUTH AFRICA ER24 is a 100% wholly owned subsidiary of Mediclinic. Mediclinic Southern Africa is a private hospital group operating in South Africa and Namibia. Mediclinic Southern Africa is a wholly owned subsidiary of the South Africa-based international private healthcare group Mediclinic International. Mediclinic International currently has three operating divisions: Mediclinic Southern Africa - which operates 52 private hospitals in South Africa and Namibia Hirslanden which operates 14 private hospitals in Switzerland Emirates Healthcare which operates 2 private hospitals and 8 clinics in the United Arab Emirates

Mediclinic Southern Africa is a wholly owned subsidiary of the South Africa-based international private healthcare group Mediclinic International.

11 MEDICLINIC IN-PATIENT REFERALS CONTINUED Each of these hospitals has a diverse range of Centres of Excellence. These Centres of Excellence are run by the best doctors in their various fields of study. As a result of the arrangements that ER24 have with these facilities, the Client s patient will be assured of getting the best possible care and treatment for his/her ailment or condition VALUE PROPOSITION As a subsidiary of Mediclinic, ER24 is in an ideal position to offer the client/patient preferential rates (hospital component only) on all hospital admissions into a Mediclinic hospital. These preferential rates will not be available for admissions into other hospital groups. Mediclinic undertakes and strives to give the patient a best patient experience.

As a result of the arrangements that ER24 have with these facilities, the Client s patient will be assured of getting the best possible care and treatment for his/her ailment or condition

12 9. HEALTHCARE PROVIDER NETWORK EXTENSIVE SOUTH AFRICAN HOSPITAL NETWORK ER24 has direct billing and GOP agreements in place with all major hospital groups within South Africa. PROFESSIONAL AFRICAN PROVIDER NETWORK ER24 has an extensive network of service providers in Africa. ER24 will ensure the further expansion of additional service providers, in order to provide a tailor made solution to suit the Client s need. The current service providers include (but are not limited to): Assistance Companies Aeromedical Providers Hospitals Clinics Ground Handlers Ambulance Services In-Country Case Management

ER24 will ensure the further expansion of additional service providers, in order to provide a tailor made solution to suit the Client s need.

13 10. IN-COUNTRY REPRESENTATION ER24 is well positioned to source medical representatives in targeted African countries /areas/ towns / cities. The purpose would be to provide additional on the ground support to assist the ER24 Medical Team to obtain vital medical updates, reports and coordinate treatment efforts at local clinics /hospitals. These representatives include (but are not limited to): Doctors Nurses Paramedics Ground handlers This will ensure that patients / members not only receive a first class service delivery and support but more importantly ensure in-hospital additional care and support. This will also give corporate employers, family members and employee s peace of mind knowing that immediate care and attention is available to the patient wherever they are based. Medical reports will also be obtained more swiftly.

These representatives include (but are not limited to): Doctors Nurses Paramedics Ground handlers This will ensure that patients / members not only receive a first class service delivery and support

14 11. COUNTRY INFORMATION ER24 can provide valuable country information on the client s request. This information is crucial when doing business in a foreign environment. Information may include items such as: Primary Care Options Hospital Facility Audits Emergency Services Capacity Medevac Capabilities Airports Vaccination Requirements

Information may include items such as: Primary Care Options Hospital Facility

15 12. ER24 FLIGHT DESK

16 ER24 FLIGHT DESK continued

17 CONTACT INFORMATION For more information on ER24, please contact: Michael Emery GM: Sales and Marketing Tel. +27 (0)

ABOUT US VISION AND MISSION

ABOUT US VISION AND MISSION ABOUT US TrustAir Aviation Ltd. is a Hungarian company founded to provide the highest quality of air ambulance care. At TrustAir Aviation Ltd. we are committed to provide professional aero-medical care,