AVIATION TRANSPORTATION SPECIALISTS WHATEVER IT TAKES. WHEREVER IT S GOING.

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1 AVIATION TRANSPORTATION SPECIALISTS WHATEVER IT TAKES. WHEREVER IT S GOING. GLOBAL AOG AND AVIATION SHIPPING LOGISTICS

2 AVIATION SHIPPING SPECIALISTS Sterling Aviation Services. The industry s priority shipping specialists The rapid transportation of critical and valuable aviation parts demands quick response time, precision handling and real-time monitoring. Sterling Courier meets this need swiftly and efficiently offering you a complete array of time customized critical solutions, on-time delivery and round-the-clock, personalized service every day of the year. Our industry experts know that every moment counts, and your requests are met with unparalleled speed, reliability and attention to detail to keep down time to a minimum. With a wide range of solutions for shipping everything from critical parts, AOG parts, rapid returns and manuals to dangerous goods, Sterling s priority services offer you: > AOG Rush Services with options including same-day delivery in the U.S. and overnight to most international locations and custom services that range from door-to-door, hold for pick-up, expedited freight, dedicated drives, specialized trucking, on-board courier and aircraft chartering, as well as import and export customs clearance and VAT/Duty services > Rapid Recovery Services that minimize or eliminate AOG situations for critical parts and materials offering pick up within 60 minutes of your call, 24 hours a day, 365 days a year > Rapid Return Services facilitate reduced loan charges on non-pooled parts and borrowed aircraft parts > Dangerous Goods Rush Services that meet your special dangerous goods shipping requirements anywhere in the world, with speed, efficiency and care > International Call Centers designed to meet the specific challenges and requirements of all regions of the world > Real-Time Tracking, confirmation of delivery by Web, phone, fax or , as well as complete warehousing and electronic inventory management services

3 PRIORITY FREIGHT SERVICES Speed, efficiency and care for priority freight shipping Not every shipment fits neatly into a box. At Sterling Courier, we understand that better than most. We also know that regardless of the size and type of your shipment, you still need to get it where it s going as quickly and as cost effectively as possible. That s why we offer expedited heavy freight shipping backed by the exemplary service, fast response times and precision handling Sterling Courier is known for. With industry experts on call 24/7 and an extensive network of trucks, trailers and aircraft, we can ship just about anything you Expedited need with speed and affordability. This includes everything from large and oversized Freight > Round the clock access to dedicated, experienced heavy freight shipping experts crates, to aircraft engines, elevators, flaps and exhaust nozzles, to heavy pallets of industrial pumps and tooling, to dangerous goods such as paint and chemicals. Specifically, Sterling Courier offers you: > Door-to-door pick up and delivery 365 days a year > 24/7 expedited pick up, usually within 1-2 hours of your call. > Established relationships with a far-reaching network of certified domestic and international haulers > Access to dedicated trucks and professional drivers > Solutions for shipments as small as 5 or as large as 150 and as heavy as 150,000 lbs > Timed in-route notifications and updates on traffic conditions throughout transit > Seamless, reliable and secure ground-air-ground capabilities > Full HAZMAT certification and global Dangerous Goods services > Comprehensive Project Management services > Real-time tracking from pick up through delivery via the Web > Automatic proof of delivery via the Web, phone, fax or

4 ON-BOARD COURIER SERVICES FOR THE AVIATION INDUSTRY Expertly meeting your most time-critical needs At Sterling Courier, we know that every minute counts in the aviation industry where losses are measured by the hour not by the day. That s why in addition to our wide array of specialized aviation solutions, we also offer on-board courier services for those circumstances when time is literally working against you. Designed specifically to get you back up and running as soon as possible, our on-board courier service avoids potential delays related to a change of equipment, connecting flights and other variables typically out of your control. Essentially, depending Unmatched on size and weight, packages are not checked as baggage, but hand carried and delivered Reliability > Door-to-door pick up and delivery 365 days a year > Pick up usually within 60 minutes anywhere and any time directly and in person by one of Sterling s own couriers. Specifically, when you choose to send a shipment via on-board courier, we offer you: > Same day domestic service and next day delivery to most international locations > The highest level of security and reliability > Expedited customs clearance > Automatic proof of delivery via the Web, phone, fax or > 24/7/365 access to our experienced team of Aviation specialists > Real-time tracking from pick-up through delivery via the Web Since your packages are personally escorted, our dedicated courier can simply walk your shipment through customs or on to another flight if necessary virtually eliminating any risk of slow down. And with our far-reaching global network, you can easily combine Sterling s on-board courier service with any one of our best-in-class transportation solutions, whether next available flight out, next available drive out or aircraft charter management, to make absolutely certain your delivery is made on or ahead of schedule.

5 AOG CHARTER SERVICES Time-Critical Transportation Experts At Sterling Courier, our first priority is to provide you with the fastest, most reliable transportation solutions available including air charters for AOG and critical aircraft parts. When you work with Sterling, you ll have direct access to a professional staff of air charter coordinators that speak the language of aviation, and know how to meet the demanding requirements of maintenance control, flight operations and crew scheduling departments. With the largest network of available charter aircraft in the world, your shipments are delivered with the speed and Speed & accuracy needed to get back in the air as quickly as possible. Plus, we can often provide Reliability > Round-the-clock access to experienced air charter specialists 365 days a year > Over 3,000 charter aircraft ranging from small, single engine planes and helicopters to Boeing 747s cost-saver aircraft making Sterling s solutions not only efficient, but cost-effective as well. Sterling AOG Charter Services offer: > Rate quotes within 10 minutes, and pick up within one hour of your call some charter flights can even be airborne within that time > Door-to-door pick up and delivery, as well as planeside delivery in most cases > U.S. and international charter capabilities > A minimum of $500,000 cargo liability insurance with additional coverage available upon request > State-of-the-art weather and flight tracking systems > QuickOnline our customer care Web site that enables you to track progress online > Delivery verification by Web, phone, fax, or handheld device > Full HAZMAT certification > Passenger aircraft for the transportation of flight crews and maintenance personnel when commercial flights do not provide a timely solution

6 DANGEROUS GOODS EXPERTS Sterling Aviation Services. The industry s dangerous goods shipping specialists Sterling Courier works smarter and moves faster to fulfill your time-critical requests for shipping aircraft parts and maintenance materials classified as dangerous goods. This specialized DG Rush Service, now available worldwide, gives you confidence that your dangerous goods commodities are being transported quickly, safely and in complete compliance with the law. From next available flight, to aircraft chartering services, to online real-time tracking and monitoring, to 24/7 access to our international network of dangerous goods specialists, no other company can offer you the same kind of expertise, speed and efficiency. Specifically, you ll benefit from: > Pick up within 60 minutes, anywhere in the world, at any time of the day or night to get critical parts where they are needed in the shortest time possible > Worldwide transportation solutions including next available flight and dedicated charter to meet your specific needs > IATA trained and certified specialists on call all around the world to answer transportation questions for dangerous goods shipments, as well as to provide assistance with dangerous goods paperwork preparation to meet IATA regulations for shipments > IATA certified facilitators available for on-site training > Pre-shipment review of dangerous goods paperwork, including document accuracy check prior to pick up to avoid potential airline delays or rejections > Complete Dangerous Goods Certified packaging and documentation available upon request, to meet IATA regulations > On line real-time tracking and tracing, from pick-up through delivery > Proof of delivery notification and verification via Web, phone, fax, or > International Call Centers designed to meet the specific challenges and requirements of all regions of the world

7 QUICK ONLINE QuickOnline. Ongoing Communication. Unprecedented Control At Sterling Courier, we know that up-to-the-minute information and managing your budgets are vital to the success of your programs. That s why we ve developed QuickOnline, our state-of-the-art self-service customer real-time care Web site. As a Sterling customer, you ll be able to schedule pick-ups and deliveries, monitor the progress of each shipment and access proof of delivery all right from your desktop. In addition to this, QuickOnline provides complete access into our internal and external databases, giving you the ability to generate activity history and detailed accounting reports. Specifically, QuickOnline allows you to: > Customize shipping orders to specific needs including same-day and next available flight out deliveries > View real-time flight information to establish a preferred delivery route or carrier > Access our worldwide communications and information center, as well as our interactive communications network of Sterling staff > Track shipments worldwide every step of the way throughout transit > Receive individualized feedback and rapid responses for each unique need > Create and maintain customized address books > Locate pertinent information including international holidays, time zones and worldwide air travel mileage > Receive notification on the status of a delivery and any changes that occur throughout the shipping process > Verify proof of delivery online, as well as receive notification of delivery > Generate export documentation with our online document center > Streamline bulk shipping processes by enabling multiple users to add shipments to a single manifest > Research parts movements on a historical basis by individual part number, lot number, serial number and more, as well as access up-to-the-minute inventory with our Parts Warehousing Program

8 Sterling Courier has aviation transportation experts located around the world that are ready to serve you at any time of the day or night, 24/7/365 AOG Desks North and South America or Europe, Middle East and Africa +44 (0) Asia and Pacific Rim

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