Cloud Apps HCSS Software Hosting & Data Security

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1 Cloud Apps HCSS Software Hosting & Data Security Innovative Software for the Construction Industry

2 SOLUTION Productivity in the cloud. We expect you to be the experts when it comes to building roads and bridges. But we don t expect you to wrestle with rapidly evolving technology or struggle with keeping your data safe. That s why we created HCSS Cloud Apps. The most convenient, care-free, and secure way to use your favorite HCSS products. HCSS partners with ngenx to bring you HCSS Cloud Apps a desktop as a service (DaaS) solution that will transform your work model and empower your employees to be more mobile and highly productive. While it has all the accessibility of the cloud, it also maintains the power of a desktop to support the complexity of your computing environment. We host your HCSS software and data on highly secure Citrix servers and take care of all the technicalities behind the scenes with 24/7 service, including security maintenance, data backups, and product updates. All you have to do is connect to your HCSS products through an Internet connection whether that s from your desktop in the office, a laptop out in the field, or your handheld device. And that leaves you with much more flexibility and time to focus on doing what you do best. In the office In the field

3 Secure data center Network switch Internet Firewall Brought to you by the makers of HeavyBid. HCSS Cloud Apps is managed by a name you already trust: HCSS. You already know we provide top-notch products and stellar support. Now you can trust us to host your HCSS software and data as well. We re not just consultants who only focus on your IT issues. We re here to make your work easier. We understand the timesensitive demands of the construction industry, we know your HCSS software inside and out, and we have a genuine stake in your success with our products. The right fit for any size. Do you have only a few users on one HCSS product? Or do you have hundreds of users across multiple locations that need to access several HCSS products? No matter the size, we re the right fit. HCSS Cloud Apps is set up according to your company s needs, and access is based on your number of users. Whether that number is two or 200, we re the only IT resource you need to secure your data and enjoy your HCSS products.

4 BENEFITS Why you ll love HCSS Cloud Apps. Because we make it so easy for you. Easy to safeguard your data, easy to run on the latest and greatest software and hardware, and easy to access your HCSS products from anywhere. Check out some of the benefits we provide, and you ll see just how easy it is to be care-free. Stay up and running. You can take steps to prevent fires, theft, backup failures, and other potential causes of data loss. But you often can t predict Mother Nature, and you definitely can t control her. We know time and data lost to just one unfortunate event can be absolutely devastating to your business. That s why we make HCSS Cloud Apps the safest place for your data to reside. By having your data stored in a secure data center, replicated, and backed up frequently, there s simply no chance of losing it. Not to storms, earthquakes, blackouts, or even the occasional hard drive failure. With HCSS Cloud Apps, your data is immediately replicated every time it changes. In addition, backups are made nightly and weekly, and then replicated again. Our foolproof system saves your data in multiple areas and in various ways. Don t risk it all. Get protected with HCSS Cloud Apps, and never worry about data loss again.

5 P R O D U C T I V I T Y Increase productivity with a mobile workforce. Now more than ever, empolyee productivity relies on instant information and tools on the job, no matter where that may be. Everyone needs to access data, files, and business applications on any device that happens to be readily available. Is your company equipped to meet the demands of today s mobile workforce? HCSS can get you there. With our Cloud Apps, your employees can access HCSS products through any web browser, using any device. It doesn t matter where the job takes them as long as an Internet connection is available. This cloud-based desktop environment also provides access to common tools like Microsoft Office and even printing capabilities so that it truly enhances workflows instead of interrupting them. Now is the time empower your workforce to be more mobile and productive with HCSS Cloud Apps. Did you know? According to the American Red Cross, up to 40% of small businesses do not reopen after a major Every year, natural and man-made disasters devastate businesses in both lives and dollars. Be prepared. By investing in safe data storage, you greatly enhance your ability to recover from an emergency, and reduce your chances of losing market share due to downtime. disaster. FEMA estimates that 25% of businesses hit by a major disaster fail within a year.

6 Update your software without lifting a finger. Update your HCSS software to the latest version without a single mouseclick. That s right you just say the word, and we ll get it done. Our highly-knowledgeable team will handle your specific needs, at your specific timing. That means no more waiting on IT consultants to perform updates on their time. Just kick back and enjoy your updates and new features earlier and easier than ever. And while we always recommend updating to the latest product version, you know what has been working best for your company, so you call the shots. We won t run updates until you feel ready and comfortable with the move. Updating has never been so easy. No headaches, no hiccups, no hassles. Update complete! Invest in your last dedicated server. Do you spend countless man-hours upgrading your server and transferring files? Do you constantly crunch numbers, trying to fit all your server needs into your budget? Not anymore. With HCSS Cloud Apps, there s simply no need to purchase, provision, or set up new servers. We handle it all for you! And you can stop worrying about keeping up with the latest technology because we take care of that too. Our enterprise-class Citrix environments are fully capable for your current needs, but rest assured that when technology changes, we will change with it to provide the best environment for you. Don t invest in more frustration and work for yourself. Turn to the cloud, and this time, your server will serve you.

7 TECH SPECS Specifications and requirements. Summary Our most powerful and full-featured desktop provides unparalleled speed and access to a Windows 7 emulated desktop from almost any current browser on the market today. This cloud-based virtual desktop is like no other. It offers the convenience of a local desktop combined with USB access, copy/paste capabilities, printing, video streaming, collaboration, and storage. Top productivity tools and other approved applications are also available. Operating Systems Eliminate Windows and Mac compatibility issues by giving users the freedom to choose their device, regardless of app or operating system. Mobile Devices Give users full control of their mobile productivity with access to HCSS products from their tablets or smartphones. Browsers Securely access HCSS products from any of today s most popular browsers, including HTML5 based browsers like Chrome. About Desktop as a Service (DaaS) HCSS Cloud Apps is a desktop as a service solution. DaaS offers a new way of connecting end-users to hosted applications. Simply put, DaaS is a Microsoft Windows Server 2008R2 with the Desktop Optimization Pack from Microsoft to provide users with a Windows 7 operating system experience. The primary benefit of the DaaS experience is the availability of a familiar and functional desktop. DaaS provides users with a full Windows environment. Applications can be accessed through the Start Menu and relevant desktop shortcuts can be created. DaaS can be accessed from any device as long as you have an active Internet connection but there are special browser requirements depending on which desktop you are attempting to log in to. The desktops provide users with a company-wide shared drive as well as a personal drive for user documents. Files can be stored locally or on the desktop, and can be accessed through either.

8 File Storage Structure There are two main types of storage associated with hosted desktops: Shared Drive (Company Files) Equivalent to public folders or a network file server available to all users at the account level. Restrictions and security can be applied on shared storage folders similar to network file-sharing systems. Personal Drive (My Files) Equivalent to personal folders or personal drives on network file servers. These are isolated and secure to the local user, and restricted through Windows Security by unique user log in. Feature Highlights Feature Feature Operating system Windows 7 experience Bandwidth usage Unlimited User file storage 2 GB Session virtualization Company storage 20 GB (10 GB increments available for add-on) Acceleration technology Citrix HDX Browser on desktop Internet Explorer 9 Flash support Browser required for access Any browser (recommended: Google Chrome ) Anti-virus Delivery Technology CPU & RAM* Backup XenApp 6.5 Requires Citrix Receiver v3.2 on any device (available through Citrix and most online device app stores) See DaaS CPU & RAM Resources details below Nightly (stored for 15 days) and weekly (stored for 5 weeks) Anti-virus definition updates Threat management Custom content filtering Multimedia acceleration Local printer re-direction Daily Supported HCSS products HeavyBid, HeavyJob (more products to come) Local USB re-direction, for most devices Technical Support Unlimited 24/7 assistance from your HCSS Support Team User customization settings**, for most devices * DaaS CPU & RAM Resources: Hosted virtual desktops are delivered via a multi-tenant desktop delivery model. Resources that are allocated on a per-machine basis are a virtual representation of processing and memory resources available for each desktop. DaaS does not represent dedicated processing or memory resources on a per-machine basis. ** Customized User Settings: This type of customization can change frequently with technology updates, but in general, the following items can be updated by end users and will follow their profiles at all times: desktop icons, system tray, clock/calendar, toolbars, Microsoft Office settings, and other user preferences. Occasionally, there are settings that cannot be managed within the user profile.

9 Requirements Desktop/Laptop Operating system Free disk space RAM Internet connectivity (per user) Windows 7 (32b, 64b) Windows Vista Windows XP Mac OS X 10.6, 10.7 (32b, 64b) Windows: 70 MB Mac: 64 MB Windows 7: 2 GB Windows Vista: 1 GB Windows XP: 128 MB Mac: 256 MB <100 ms Jitter; <100 ms Latency Minimum: 100 Kbps upload & download; Optimal office productivity: 250 Kbps upload & download; Multimedia/Heavy Use: 500 Kbps+ upload & download Mobile/Tablet Operating system Free disk space RAM Internet connectivity (per user) Android v2.2 or later ios v4.2.x or later Android: 9 MB ios: 14 MB N/A <100 ms Jitter; <100 ms Latency 3G/4G cellular or wireless connection Minimum: 100 Kbps upload & download; Optimal office productivity: 250Kbps upload & download; Multimedia/Heavy Use: 500 Kbps+ upload & download Bandwidth Per-site minimum bandwidth requirements should be calculated as follows: 1. Number of desktops x 100 Kbps 2. Add in any additional bandwidth considerations for other real-time traffic or network application traffic that utilizes the public Internet not included above and no more than 200 milliseconds of latency Downloads or uploads such as large files, images, streaming media, or video can impact over-all Internet bandwidth utilization and affect performance during transmission. Wireless data connectivity via Wi-Fi and 3G/4G networks may suffice, but dropouts and connection losses due to environmental factors (interference, echoes off objects, and signal degradation) should be expected. These factors may impact performance and the overall Desktop experience. Exercise caution if considering the use of wireless as the primary means of connectivity unless signal quality and consistency is tested and certified in advance.

10 FAQ Frequently asked questions. Requirements What s required on my computer to run HCSS products on HCSS Cloud Apps? You simply need a Citrix Receiver client. HCSS provides this program to you, free of charge. It can run on any mainstream operating system: Windows, Mac OS X, ios (Apple), and Android OS. What if I need to use third-party software with my HCSS products, such as Microsoft Excel and Word? Not a problem! Licensing for Microsoft Office is included so you can use these applications in HCSS Cloud Apps. What kind of Internet connection do I need? HCSS Cloud Apps is used effectively over T1, DSL, 3G, 4G, cable, and fiber-optic connections. Accessibility Where can I access HCSS Cloud Apps? You can access it anywhere with an Internet connection. How can I access HCSS Cloud Apps? Access the cloud from any system that can can install the Citrix Receiver. This includes all Windows operating systems, Mac OS X, ios (Apple), and Android OS. Will I have access to my local machine?. All local and network drives can be accessed while using HCSS Cloud Apps.

11 Backups and Updates Who takes care of product updates? HCSS will gladly update your products at your requested time. You simply schedule it, and we ll perform it. How is my data backed up? In addition to immediate replication of your saved data, nightly backups are kept for 15 days and weekly backups are kept for 5 weeks. Other How are reports printed when using HCSS Cloud Apps? Reports are routed to the local printers installed on the computer you re using to access the cloud. Will there be speed differences between our server and HCSS Cloud Apps? The server environment in the cloud is optimized to run HCSS products as efficiently as possible. If your current server and network do not run as fast as you like, it s time to check out HCSS Cloud Apps! How do HCSS Cloud Apps licenses work? HCSS Cloud Apps licenses are assigned to individuals within your organization. They are based on the total number of named users that will access the Cloud Apps. Can we test this environment? Is there a custom demo?, please contact us for more information. Custom demos are also available and can be discussed on a case-by-case basis.

12 Learn more. Call today to discuss HCSS Cloud Apps and how it can help your business

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