CompuCom IT Workforce Solutions

Transcription

1 CompuCom IT Workforce Solutions CompuCom s IT Workforce Solutions help Fortune 1000 and mid-size enterprises build, manage, integrate, and support mission critical business applications. We have more than two decades of experience providing Contract Consulting and Staffing Services and Outsourced Solutions to many of the most recognized brands in technology, healthcare, financial services, telecommunications, retail, energy, and many other industries. CompuCom supports the full spectrum of IT workforce procurement models and consultant engagement options. We provide exceptional people on demand, manage top performance and project completion, and lower exposure to risk. Get exceptional people on demand. Achieve the results you expect. Unlike other suppliers who provide resources, CompuCom focuses on results and helps you achieve your desired objectives.

2 Contract Consulting Services CompuCom manages the end-to-end IT staffing lifecycle. All our processes are optimized for fast cycle times so that we are highly responsive to your needs. Our employee relationship management practice and retention strategies make certain that your initiatives complete as expected. Access Today s Top Talent CompuCom doesn t wait for job orders to start recruiting. Our comprehensive sourcing strategies maintain a healthy pipeline of candidates. We prefer to present you with current consultants who have successfully completed one or more assignments with other CompuCom clients and are currently available. CompuCom uses state-of-the-art technologies to engage with and qualify candidates anywhere, anytime. Our recruiters are master networkers, highly skilled at selling employment with CompuCom. More than 25 percent of candidates come from current and former employee referrals. We leverage social media outlets to connect with consultants and passive candidates and promote your jobs. CompuCom s offshore sourcing operations supplement our onshore recruiting, boosts our candidate pipeline and enables us to more rapidly support higher volumes. Get Exceptional People On Demand CompuCom goes beyond just matching resumes with requisitions. We leverage our proven recruiting methodology called SMARTHiring SM to rapidly identify and present candidates who will exceed your expectations. We precisely align the performance standards and deliverables you expect with our candidate s proven record of producing similar results. CompuCom will present you with two to three of the highest qualified consultant, usually within 24 to 48 hours. Typically, CompuCom consultants are onboard within two to three days from the date of hire. To minimize delays, we launch background investigations upon candidate qualification. Our advanced onboarding processes and tools ensure that your initiatives start as expected, our consultants transition in smoothly and ramp-up to productivity rapidly. CompuCom s employee relationship managers are in frequent contact with our consultants, monitoring their performance and making certain they are coming up to speed quickly.

3 CompuCom focuses on results and helps get work done. Achieve Your Desired Outcomes More than 96 percent of CompuCom consultants complete their engagements as expected. High consultant retention starts with great recruiting. We set our consultants up for success right from the start by precisely aligning their career goals and skills with the right fit for them. We pay our consultants competitive market rates to ensure that they won t abandon their assignment for a better offer. CompuCom drives high employee performance, retention and engagement completion through our ConsultantCare SM methodology. ConsultantCare is a combination of our employee relationship management practice (ERM), premium DayOne Benefits ȘM career development, recognition and rewards, and morale and community building opportunities. Our ERM practice and DayOne Benefits contribute significantly to CompuCom s ability to deliver top consultant performance and engagement completion. Unlike other suppliers, our consultant benefits begin on the first day of employment. We also provide each consultant with an annual $500 training allowance to help keep their skills on the leading edge. Experience Seamless Consultant Transitions CompuCom views offboarding and reengagement as equally important as onboarding. The goal of our offboarding process is to minimize disruptions to your operations, while providing a successful and legally sound ending to each engagement. Before the end of the engagement, CompuCom s employee relationship managers provide career counseling and reengagement assistance to our consultants. On average, approximately 75 percent of CompuCom consultants are reengaged on assignments with other clients. We facilitate complete knowledge transfer between entering and exiting consultants to ensure maximum business continuity for you. During the exit interview process, more than 90 percent of our consultants report that they were satisfied with CompuCom, our client and their role.

4 Outsourced Solutions CompuCom has more than two decades of experience providing outsourced consulting services to many of the world s most recognized brands. From managed projects to insourcing and managed services, we own your project operations so that you can stay focused on what is strategic to your business. Set the Foundation for Success CompuCom performs a thorough pre-engagement consultation between key stakeholders in your organization and our dedicated account management team to obtain insight into your current-state issues and project objectives. We gather in-depth knowledge of your strategic goals, as well as your processes, services, systems, customers needs and cultural environment. Discovery is the genesis for the Statement of Work and the SLAs that will govern the engagement. Client Focus Experience Seamless Implementation & Transition CompuCom leads a rapid program implementation and seamless transition process, involving: Program staging and staffing HR and legal processing Vendor communications and employee transition Consultant onboarding and knowledge transfer SLA measurement and reporting implementation Our dedicated Program Manager oversees the entire process, ensuring smooth project transition to CompuCom management. Get Exceptional Execution & Results CompuCom s program management practice has the greatest impact on project success. Our program management practice frees you from tactical execution so that you can remain focused on what is strategic to your organization. Our program management practice consists of: Daily operations management Consultant performance management and retention Hiring and managing staffing levels KPI measurement and reporting Service transformation Our team manages tactical execution so that you can focus on what is strategic to your organization. We partner with you closely to proactively identify and drive innovation that improves program efficiency and effectiveness.

5 The CompuCom Difference Unlike many IT service providers who will simply provide resources, CompuCom focuses on results and helps you achieve your desired objectives. We support the full spectrum of service delivery models, provide you with the exceptional people you need on demand, and manage top performance and engagement completion. Our solution is distinguished by: Responsiveness All of our processes are optimized for fast cycle times. We respond to your requests within 24 to 48 hours with two to three of the highest qualified and available consultants. Our advanced HR technologies and processes expedite onboarding. CompuCom consultants are typically onboard within two to three days from the date of hire. High Quality Consultants CompuCom doesn t wait for job orders to begin recruiting. Our sourcing strategies maintain a healthy pipeline of qualified and available consultants. Unlike other suppliers, we go beyond just matching resumes with requisitions. Our proven recruiting methodology precisely aligns your performance requirements and expected deliverables with our consultants history of delivering similar results. Top Performance, Lower Risk CompuCom almost exclusively (99 percent) hires its consultants as W-2 employees. Our employment model optimizes employee performance management and lowers your risk. Our employee relationship managers (ERM) are our consultants direct managers and personally monitor their performance and provide ongoing guidance. High Consultant Retention More than 96 percent of our consultants complete their engagements as expected. We drive high employee retention through our ConsultantCare program. ConsultantCare consists of high touch employee relationship management, career development, and morale programs, as well as our DayOne Benefits that begin on the first day of employment. Flexible, Client-Driven Engagement Unlike many suppliers, CompuCom offers you choice. We are a large IT services provider with the flexibility to configure our service delivery to your requirements. We support the full spectrum of procurement models and consultant engagement options. CompuCom is in the unique position of supporting both centralized and decentralized workforce procurement for our clients, as well as procuring staff for internal opportunities within CompuCom through a VMS. High Customer Satisfaction At CompuCom transparency is king. We measure our performance at all levels in order to continuously improve our service delivery and help you achieve your cost saving goals. From end-of-engagement satisfaction surveys and scorecarding, to formal business reviews and industry benchmarking, CompuCom consistently outperforms our competitors. IT demand is in constant flux. CompuCom flexes with client demand.

6 For more than 20 years, CompuCom IT Workforce Solutions has helped hundreds of Fortune 1000 and mid-size enterprises Supplement internal IT staff Obtain specific technical expertise or skills Complete initiatives as expected Consolidate and simplify vendor portfolios Lower exposure to employment law risk Lead strategic, high-risk initiatives Recover stalled or failing projects Support technology integration efforts Improve service delivery What does success look like to you? Contact us today to learn how we can help you achieve your desired outcomes. CompuCom Systems, Inc. IT Workforce Solutions 7171 Forest Lane Dallas, TX