ARCHER & GREINER. Citrix Client Install Instructions - For ALL Citrix Users. BigHand Client Install Instructions - For BigHand Users Only

Size: px
Start display at page:

Download "ARCHER & GREINER. Citrix Client Install Instructions - For ALL Citrix Users. BigHand Client Install Instructions - For BigHand Users Only"

Transcription

1 ARCHER & GREINER Citrix Client Install Instructions - For ALL Citrix Users BigHand Client Install Instructions - For BigHand Users Only Table of Contents Citrix Client Install Instructions - For ALL Citrix Users I. Create a New A&G Icon or Add to Favorites:...2 II. III. IV. Check Version of Citrix:...2 Uninstall Existing Citrix Client:...3 Install Citrix Client:...3 A. Setting the Internet Explorer browser security settings:...4 **Additional Steps if Big Hand is Required** BigHand Client Install Instructions V. Uninstall the original BigHand Client (if already installed before 2/3/10):...5 VI. VII. VIII. BigHand Citrix Client Add-On Install Instructions...5.Net Framework Install & Windows Update for Windows XP Computers:...6 Notes and Troubleshooting:...7 Please use Internet Explorer to complete these instructions. (These instructions are not written for Firefox, Safari or Chrome) BigHand can ONLY be installed on Windows XP, Vista and Windows 7 computers. BigHand is NOT supported on MAC or Linux computer. Please be sure to plug in the BigHand Speech Mike after the install process and before logging into Citrix each time. Remember to take your dictation handset with you when leaving the office and before returning to the office.

2 I. Create a New A&G Icon or Add to Favorites: OR II. 1. Delete the old Archer & Greiner Citrix icon on your desktop and/or from your favorites. 2. To Add the new Archer & Greiner Citrix Icon to the Desktop: a. Right Click on your desktop. b. Select New, Shortcut. c. Type the location of the item: d. Click Next e. Type in a name for this shortcut: Archer & Greiner f. Click Finish 3. Open up Internet Explorer and type : 4. Click Favorites and Add to Favorites Check Version of Citrix: 1. Click on Start -> Control Panel 2. Double-click on one of the following: Add-Remove Programs Icons depending on your computer s operating system type: a. Windows XP Icons: OR b. Vista / Windows 7 Icons: 3. Scroll through the list of currently installed applications. If you see Citrix online plug-in - web, you already have the latest Citrix Client installed you can skip to section IV. 2

3 III. Uninstall the Existing Citrix Client: 1. If do not see Citrix online plug-in - web or if you see one of the following older Citrix Client application in Add/Remove Programs, you will need to uninstall the current Citrix Client before installing the new version. Citrix XenApp Citrix Presentation Server MetaFrame Presentation Server 2. If you have both the Citrix online plug-in - web and one of the other Citrix applications, uninstall the Citrix online plug-in - web first, then restart the computer, then uninstall the other Citrix Client application, then restart the computer. 3. If the old Citrix Client uninstalled successfully continue with these instructions. If you have any problems uninstalling all Citrix Applications, STOP and contact the ISDept before continuing. 4. If you needed to uninstall any of these applications, restart your computer before continuing. IV. Install the Current Citrix Client: 1. Open the Archer & Greiner icon on your desktop OR open Internet Explorer and go to 2. The Archer & Greiner, Remote Access Portal screen will appear. Click on Citrix - Remote Desktop. 3. Type in your first initial and last name (User Name). 4. Type in your A&G password. 5. Click on the Log On button. 6. If you receive the following Upgrade Client Screen, STOP and go back to Section III of these notes and uninstall the existing Citrix Client. 7. If you receive the following Download Client Screen, place a check mark next to By selecting the checkbox, you confirm that you have read 8. Click on Download. 3

4 9. Click Run on the File Download - Security Warning message. 10. Click Run on the Internet Explorer - Security Warning message. 11. Click Ok on the Citrix Online-plug-in, Installation completed successfully message. 12. Click Yes on the Citrix online plug-in installation message to restart your computer. 13. If at any point you receive the following message to install an add-on, right-click on the message and select Run ActiveX Control. ****This message may not appear on all computers. A. Setting the Internet Explorer browser security settings: 1. Click on the Messages tab inside of the Citrix Web Interface. If you see the following warning message: Your current browser security setting may prevent you from you will need to do the following: a. Click on the add this Web site to the Trusted sites zone link to display the instructions that you need to complete. b. When this is done, there should be no more messages listed under the messages tab. 4

5 V. Uninstall the original BigHand Client (if already installed before 2/3/10): ***If you have never installed BigHand on your computer, this step can be skipped. 1. Click on Start -> Control Panel 2. Double-click on one of the: Add-Remove Programs. 3. Scroll through the list of currently installed applications. If you see BigHand ICA Client, you are running an older version of the BigHand client. Click the Remove button to uninstall it and then Restart your computer before installing the new version. VI. BigHand Citrix Client Add-On Install Instructions 1. Note: Do not attach the speech mike to your computer until after the install. (step 10) 2. Open the Archer & Greiner icon on your desktop OR open Internet Explorer and go to 3. Click on the BigHand Install icon located on the right. 4. Click Run on the File Download - Security Warning message. 5. Click Run on the Internet Explorer - Security Warning message. 6. Click Setup on the WinZip Self Extractor - BigHand message. This will start the install process which will include 2 separate applications. 7. Click Ok on the Terminal Client Plug In for BigHand completed successfully message. 8. Note: IF you received the following error messages at this point, go to Section VII. 9. Click Ok on the BigHand Digital Dictation Philips completed successfully message. 10. Plug the speech mike into the computer and wait about 30 seconds so the drivers can update. 11. Logon to Citrix and open BigHand Digital Dictation from the icon on the Citrix desktop to confirm everything is working properly. Note: The following 3 programs should now be listed under Add/Remove Programs: - BigHand Digital Dictation Philips Device Drivers - Citrix online plug-in - web - Terminal Client Plug In for BigHand Digital Dictation Client 3 This completes the Citrix and BigHand install. Section VII & VIII are not normally needed. 5

6 VII..Net Framework Install & Windows Update for Windows XP Computers: 1. If you received the following error message during the BigHand install process: 2. Go to Start -> Control Panel, and double-click on the Add-Remove Programs. 3. If you do NOT have Microsoft.Net Framework 3.0 or Microsoft.Net Framework 3.5 installed, you will need to install the latest version of Microsoft.Net Framework 3.5 using Windows Update : a. (Note: The following may not include all possible prompts or windows) b. Open Internet Explorer and select Tools -> Windows Updates. c. If prompted to install Windows Update select Install followed by Install Now. d. If on the Welcome to Windows Update page you see New! Get Microsoft Updates today! select the Go button next to those words. (i) Select Start Now on the Try Microsoft Update today page. (ii) Select Continue on the Review the license agreement page. (iii) Right-click on the ActiveX control: Microsoft Update and select Install ActiveX Control (iv) Select Install to the Security Warning to install Microsoft Update. (v) If Automatic Updates are set to OFF click on Turn it on now and then select Ok to the default scheduled time for Automatic Updates. (vi) Click on the Check for Updates button. e. Click on the Custom install button. f. If notified that Software Upgrade Required, select Download and Install Now followed by Close then Continue when the Installation is complete. g. If you are prompted to install XP Service Pack 3, select Download and Install Now. (i) This process will take a while and will require a restart to complete. (ii) After the restart, go back to Windows Update to continue this process. h. Select ALL updates under the High Priority section and any updates that have the words Microsoft.Net Framework in their name under the Software, Optional sections. i. Click on the Install Updates button, then Install Updates again and then accept the license information if prompted. j. Restart the computer when the updates complete. k. Run through the Microsoft Update process one more time to patch the patches. 4. After.Net Framework 3.5 has been installed successfully and Windows is fully updated: a. Uninstall the BigHand Digital Dictation Philips Device Drivers application first followed by an Uninstall of the Terminal Client Plug In for BigHand Digital Dictation Client 3 application. b. Restart the computer, then follow the steps in Section VI to re-install BigHand. 6

7 VIII. Notes and Troubleshooting: 1. If you receive the following message when launching the BigHand application on Citrix: a. Confirm that the Citrix online plug-in - web is listed in Add-Remove Programs and that no other Citrix applications are listed (see Sections: II, III, IV). b. Confirm that.net Framework 3.0 or greater is installed on XP computers and that BigHand has been uninstalled/reinstalled after installing this if needed (see Section VII). c. Confirm through Add-Remove Programs that you have both of the BigHand applications installed. (i) BigHand Digital Dictation Philips Device Drivers (ii) Terminal Client Plug In for BigHand Digital Dictation Client 3 d. Confirm that you attached the speech mike before you logged on to Citrix. 2. If you have any problems with the above installations on your computer, please send an to Please include a phone or cell number that we can use to reach you so we can assist you as needed. We will usually need you at your PC in order to provide this assistance v4 (Last Updated: ) 7

MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB

MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB Last Updated: February 18, 2012. Med Access Support Alberta Netcare Portal Support Alberta Health Services

More information

my.airproducts.com Windows Vista Client Configuration

my.airproducts.com Windows Vista Client Configuration my.airproducts.com Windows Vista Client Configuration To successfully connect to the Air Products my.airproducts.com website, the client computer needs to have the following three pieces of software installed

More information

extranet.airproducts.com Windows XP Client Configuration

extranet.airproducts.com Windows XP Client Configuration extranet.airproducts.com Windows XP Client Configuration To successfully connect to the Air Products extranet.airproducts.com website and have full functionality, the client computer needs to have the

More information

VPN User Guide. For Mac

VPN User Guide. For Mac VPN User Guide For Mac System Requirements Operating System: Mac OSX. Internet Browser: Safari (Firefox and Google Chrome are NOT currently supported). Disclaimer Your computer must have the system requirements

More information

Hosted Service Tips and Troubleshooting

Hosted Service Tips and Troubleshooting Hosted Service Tips and Troubleshooting Table of Contents General Tips... 2 Add the Login page to your Internet Explorer s list of Trusted Sites... 2 Uninstall/Reinstall the Citrix online plug-in... 3

More information

Windows Installation 1. On a Windows PC (For MAC, skip to next section), at the file download prompt click Run.

Windows Installation 1. On a Windows PC (For MAC, skip to next section), at the file download prompt click Run. Introduction These instructions are for Windows and MAC users ONLY. For Mobile devices (IOS/Android), use the Mobile Device document found on the portal Login Page. For Windows 8.x users: At this time,

More information

mystanwell.com Installing Citrix Client Software Information and Business Systems

mystanwell.com Installing Citrix Client Software Information and Business Systems mystanwell.com Installing Citrix Client Software Information and Business Systems Doc No: 020/12 Revision No: Revision Date: Page: 1 of 16 Contents Overview... 3 1. Microsoft Internet Explorer... 3 2.

More information

Logon. Use your WCMC username (or your address) and password.

Logon. Use your WCMC username (or your  address) and password. Logon Use your WCMC username (or your email address) and password. Download and Install Citrix Client (optional) This appears only if the Citrix software is not already installed on your PC. *Follow the

More information

VPN User Guide. For Mac

VPN User Guide. For Mac VPN User Guide For Mac System Requirements Operating System: Mac OSX. Internet Browser: Safari (Firefox and Google Chrome are NOT currently supported). Disclaimer Your computer must have the system requirements

More information

Instructions for Accessing the Hodges University Virtual Lab

Instructions for Accessing the Hodges University Virtual Lab Instructions for Accessing the Hodges University Virtual Lab Table of Contents Adding the VLAB as a Trusted Site... 3 Accessing the VLAB using Windows 8... 5 Using Internet Explorer and Windows 8 to Access

More information

Citrix Client Install Instructions

Citrix Client Install Instructions Citrix Client Install Instructions If you are using Citrix remotely, Information Technology Services recommends updating Citrix client to the newest version available online. You must be an administrator

More information

INSTALLING CITRIX RECEIVER ON WINDOWS XP OR VISTA HOME COMPUTER FOR EXISTING CITRIX USER

INSTALLING CITRIX RECEIVER ON WINDOWS XP OR VISTA HOME COMPUTER FOR EXISTING CITRIX USER INSTALLING CITRIX RECEIVER ON WINDOWS XP OR VISTA HOME COMPUTER FOR EXISTING CITRIX USER NOTE: SPEECH MIKE OR ANY DEVICE SPECIFIC TO BIGHAND MUST BE UNPLUGGED STEP 1 - UNINSTALL 1. Click on the Start Button.

More information

Connecting Remotely via the Citrix Access Gateway (CAG)

Connecting Remotely via the Citrix Access Gateway (CAG) 2011 Connecting Remotely via the Citrix Access Gateway (CAG) Version 2.0 *** The CAG is intended for users with OE equipment only. Users with GFE must still use RESCUE as their VPN solution. *** All VISN

More information

REMOTE DESKTOP WEB PORTAL (RD Web) ACCESS GUIDE Updated 12/30/2013

REMOTE DESKTOP WEB PORTAL (RD Web) ACCESS GUIDE Updated 12/30/2013 REMOTE DESKTOP WEB PORTAL (RD Web) ACCESS GUIDE Updated 12/30/2013 SUMMARY This guide shows how to configure a computer to use the Remote Desktop Web Portal and access applications such as Blackbaud Raiser

More information

Using desktop ANYWHERE

Using desktop ANYWHERE Using desktop ANYWHERE A facility for students and staff which provides access to University IT facilities from most computers which have a connection to the Internet. Using a web browser you can access:

More information

CITRIX TROUBLESHOOTING TIPS

CITRIX TROUBLESHOOTING TIPS CITRIX TROUBLESHOOTING TIPS The purpose of this document is to outline the Most Common Frequently Asked Questions regarding access to the County of York Computer Systems via Citrix. SYSTEM REQUIREMENTS:

More information

How do I use Citrix Staff Remote Desktop

How do I use Citrix Staff Remote Desktop How do I use Citrix Staff Remote Desktop September 2014 Initial Log On In order to login into the new Citrix system, you need to go to the following web address. https://remotets.tees.ac.uk/ Be sure to

More information

How to Use Remote Access Using Internet Explorer

How to Use Remote Access Using Internet Explorer Introduction Welcome to the Mount s Remote Access service. The following documentation is intended to assist first time or active users with connecting, authenticating and properly logging out of Remote

More information

VPN User Guide. For PC

VPN User Guide. For PC VPN User Guide For PC System Requirements Operating System: Windows XP, Windows Vista, or Windows 7. (Windows 8 is not officially supported, but does work for some users.) Internet Browser: Internet Explorer

More information

Installing VPN for PC v1.3

Installing VPN for PC v1.3 Follow these instructions to access your Public/Private folders from home. Please Note: If you are having connectivity issues after installing or upgrading VPN, please refer to Troubleshooting Connectivity

More information

Connecting Remotely via the Citrix Access Gateway (CAG)

Connecting Remotely via the Citrix Access Gateway (CAG) 2011 Connecting Remotely via the Citrix Access Gateway (CAG) Version 2.0 *** The CAG is intended for users with OE equipment only. Users with GFE must still use RESCUE as their VPN solution. *** All VISN

More information

Citrix Remote Access Work Instructions

Citrix Remote Access Work Instructions Work Instructions Version 1.0 15 January 2010 InTACT Shared Services Centre ACT Department of Treasury Quality Management System Service Management Tools Contents Introduction... 3 Purpose... 3 Scope...

More information

VPN AND CITRIX INSTALLATION GUIDE

VPN AND CITRIX INSTALLATION GUIDE Information Technology VPN AND CITRIX INSTALLATION GUIDE Overview of the CISCO SSL VPN Portal TMCC's Cisco SSL Virtual Private Network (VPN) portal was designed to give TMCC employees secure access to

More information

Citrix Remote Access Portal U s e r M a n u a l

Citrix Remote Access Portal U s e r M a n u a l Citrix Remote Access Portal U s e r M a n u a l 1 P a g e Table of Contents Table of Contents... 2 Introduction... 3 1. What is Citrix and how does it work?... 4 2. PC Setup/Internet Explorer - Connecting

More information

Finance & Information Management Network Operations

Finance & Information Management Network Operations Finance & Information Management Network Operations Accessing Advance via External Affairs remote access system, Citrix. 1. Using a web browser, it s possibly to access Advance without the application

More information

How to use Mints@Home

How to use Mints@Home How to use Mints@Home Citrix Remote Access gives Mints users the ability to access University Of Cambridge and MINTS resources from any computer, anywhere in the world,. The service requires a high-speed

More information

Contents. VPN Instructions. VPN Instructions... 1

Contents. VPN Instructions. VPN Instructions... 1 VPN Instructions Contents VPN Instructions... 1 Download & Install Check Point VPN Software... 2 Connect to FPUA by VPN... 6 Connect to Your Computer... 8 Determine Your Machine Type... 10 Identify 32-bit

More information

Student SR Access from Home

Student SR Access from Home Student SR Access from Home Overview Secondary students (grades 7 12) who have a home computer with an Internet service, Microsoft Windows, and Internet Explorer can access files on their AISD H drive

More information

VPN User Guide. For PC

VPN User Guide. For PC VPN User Guide For PC System Requirements Operating System: Windows XP, Windows Vista, or Windows 7. (Windows 8 is not officially supported, but does work for some users.) Internet Browser: Internet Explorer

More information

Internet Browsers. 3. Ensure the Java Plugin is enabled for the browser in question.

Internet Browsers. 3. Ensure the Java Plugin is enabled for the browser in question. Internet Browsers Currently, there are two browsers supported by MICROS for use with mymicros.net. They are Internet Explorer (versions 8-11) and Mozilla Firefox (current versions). These are supported

More information

Carroll Hospital Center

Carroll Hospital Center Carroll Hospital Center Citrix Remote Access What is Citrix? Citrix is a technology that allows you to securely access a published application remotely from any device. Carroll Hospital Center uses this

More information

Important Notes for WinConnect Server VS Software Installation:

Important Notes for WinConnect Server VS Software Installation: Important Notes for WinConnect Server VS Software Installation: 1. Only Windows Vista Business, Windows Vista Ultimate, Windows 7 Professional, Windows 7 Ultimate, Windows Server 2008 (32-bit & 64-bit),

More information

Introduction... 2. Requesting a VPN Account... 2. Accessing the Citrix Access Gateway (CAG)... 3. Tips and Tricks... 9

Introduction... 2. Requesting a VPN Account... 2. Accessing the Citrix Access Gateway (CAG)... 3. Tips and Tricks... 9 NWI Research VPN Basics Table of Contents Introduction... 2 Requesting a VPN Account... 2 Accessing the Citrix Access Gateway (CAG)... 3 Tips and Tricks... 9 Back up Your Favorites and Desktop Folders

More information

CANON FAX L360 SOFTWARE MANUAL

CANON FAX L360 SOFTWARE MANUAL CANON FAX L360 SOFTWARE MANUAL Before You Begin the Installation: a Checklist 2 To ensure a smooth and successful installation, take some time before you begin to plan and prepare for the installation

More information

formerly Help Desk Authority 9.1.3 Upgrade Guide

formerly Help Desk Authority 9.1.3 Upgrade Guide formerly Help Desk Authority 9.1.3 Upgrade Guide 2 Contacting Quest Software Email: Mail: Web site: info@quest.com Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo, CA 92656 USA www.quest.com

More information

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook Windows and MAC User Handbook How to Connect Your PC or MAC Remotely and Securely to Your U.S. Department of Commerce Account Developed for You by the Office of IT Services (OITS)/IT Service Desk *** For

More information

PC Troubleshooting Steps

PC Troubleshooting Steps PC Troubleshooting Steps This FAQ is designed to help PC users to go through various troubleshooting steps to allow them to view the FerrisConnect Learn/Vista sites appropriately. Compatible Browsers Check

More information

Remote Access: Internet Explorer

Remote Access: Internet Explorer Introduction: Welcome to the MSVU Remote Access service. The following documentation is intended to assist first time or active users with connecting, authenticating and properly logging out of Remote

More information

How to Log in to LDRPS-Web v10 (L10) https://enterprise.strohlservices.com

How to Log in to LDRPS-Web v10 (L10) https://enterprise.strohlservices.com How to Log in to LDRPS-Web v10 (L10) https://enterprise.strohlservices.com Contents First Time Login Instructions... 1 1) Use the Internet Explorer (IE) Web browser*... 1 2) Install the.net Framework...

More information

WMC Cerner Millennium Application Portal User guide

WMC Cerner Millennium Application Portal User guide WMC Cerner Millennium Application Portal User guide Table of Contents 1. Introduction 2. Minimum System Requirements 3. Key Points 4. Citrix Receiver Installation 5. Cerner Millennium Application Portal

More information

Citrix Introduction and FAQs

Citrix Introduction and FAQs Citrix Introduction and FAQs Introduction to Citrix... 2 Why should I use this?... 2 What about Support?... 2 What browser should I use?... 2 Known Issues... 2 System Requirements for Windows-based computers...

More information

Disabling Microsoft SharePoint in order to install the OneDrive for Business Client

Disabling Microsoft SharePoint in order to install the OneDrive for Business Client Disabling Microsoft SharePoint in order to install the OneDrive for Business Client If you try to setup and sync your OneDrive online documents with the client software and Microsoft SharePoint opens,

More information

Login through Citrix

Login through Citrix Login through Citrix You can login to the Citrix Metaframe servers through the following url s: Internally (from Cebeo network): Externally (from f.i. home): Application Site http://cebeofarm/citrix/metaframe

More information

Contents Minimum Requirements... 2 Instructions... 2 Troubleshooting... 7

Contents Minimum Requirements... 2 Instructions... 2 Troubleshooting... 7 Emdeon Remote Desktop Services Contents Minimum Requirements... 2 Instructions... 2 Troubleshooting... 7 Minimum Requirements 1. A high-speed Internet connection. DSL or Cable Internet are recommended.

More information

Mercy s Remote Access Instructions

Mercy s Remote Access Instructions Mercy s Remote Access Instructions ~~~~~~~~~~~~~~ Section A Windows 2000 / XP ~~~~~~~~~~~~~~ I. Install Meditech............................... A1 II. Install VPN Client............................. A3

More information

Virtual Office Remote Installation Guide

Virtual Office Remote Installation Guide Virtual Office Remote Installation Guide Table of Contents VIRTUAL OFFICE REMOTE INSTALLATION GUIDE... 3 UNIVERSAL PRINTER CONFIGURATION INSTRUCTIONS... 12 CHANGING DEFAULT PRINTERS ON LOCAL SYSTEM...

More information

ATTENTION: End users should take note that Main Line Health has not verified within a Citrix

ATTENTION: End users should take note that Main Line Health has not verified within a Citrix Subject: Citrix Remote Access using PhoneFactor Authentication ATTENTION: End users should take note that Main Line Health has not verified within a Citrix environment the image quality of clinical cal

More information

Guide to Installing BBL Crystal MIND on Windows 7

Guide to Installing BBL Crystal MIND on Windows 7 Guide to Installing BBL Crystal MIND on Windows 7 Introduction The BBL Crystal MIND software can not be directly installed on the Microsoft Windows 7 platform, however it can be installed and run via XP

More information

MetroHealth Information Services

MetroHealth Information Services METROHEALTH SSLVPN INSTALLATION INSTRUCTIONS REQUIREMENTS:... 2 VPN INSTALLATION... 3 OK, I M CONNECTED NOW WHAT DO I DO?... 5 Set up a connection to the Application Portal:... 5 Logging off the VPN Clinical

More information

Senior Systems Cloud Services

Senior Systems Cloud Services Senior Systems Cloud Services In this guide... Senior Systems Cloud Services 1 Cloud Services User Guide 2 Working In Your Cloud Environment 3 Cloud Profile Management Tool 6 How To Save Files 8 How To

More information

Windows Server 2003 x64 with Symantec AntiVirus 10 Corporate Edition

Windows Server 2003 x64 with Symantec AntiVirus 10 Corporate Edition NC State University 1 of 5 Windows Server 2003 x64 with Symantec AntiVirus 10 Corporate Edition home download free antivirus now windows server 2003 x64 with symantec antivirus 10 corporate edition CAUTION:

More information

Microsoft Windows Installation and Troubleshooting Guide

Microsoft Windows Installation and Troubleshooting Guide Remote Access Services Microsoft Windows - Installation and Troubleshooting Guide Version 2.1 February 19, 2013 1 P age TABLE OF CONTENTS 1 MICROSOFT WINDOWS XP INSTALLATION PROCEDURES... 3 2 MICROSOFT

More information

Citrix Access Gateway Plug-in for Windows User Guide

Citrix Access Gateway Plug-in for Windows User Guide Citrix Access Gateway Plug-in for Windows User Guide Access Gateway 9.2, Enterprise Edition Copyright and Trademark Notice Use of the product documented in this guide is subject to your prior acceptance

More information

Troubleshooting Sprint Mobile Broadband USB Modem by Novatel Wireless TM (Ovation TM U727)

Troubleshooting Sprint Mobile Broadband USB Modem by Novatel Wireless TM (Ovation TM U727) Troubleshooting Sprint Mobile Broadband USB Modem by Novatel Wireless TM (Ovation TM U727) If you are unable to resolve your issue using the Troubleshooting steps below, please contact Sprint Customer

More information

STEP BY STEP IIS, DotNET and SQL-Server Installation for an ARAS Innovator9x Test System

STEP BY STEP IIS, DotNET and SQL-Server Installation for an ARAS Innovator9x Test System STEP BY STEP IIS, DotNET and SQL-Server Installation for an ARAS Innovator9x Test System Abstract The intention of this document is to ensure successful installation of 3rd-Party software required for

More information

http://www.apple.com/downloads/macosx/internet_utilities/mozillafirefox.html

http://www.apple.com/downloads/macosx/internet_utilities/mozillafirefox.html Using Citrix SPSS on a Mac Accessing and using the SPSS software on a Mac computer is a fairly straightforward process, but there are few little glitches that seem to come up again and again. The following

More information

Network Connect Installation and Usage Guide

Network Connect Installation and Usage Guide Network Connect Installation and Usage Guide I. Installing the Network Connect Client..2 II. Launching Network Connect from the Desktop.. 9 III. Launching Network Connect Pre-Windows Login 11 IV. Installing

More information

Windows XP with Symantec AntiVirus 10 Corporate Edition

Windows XP with Symantec AntiVirus 10 Corporate Edition NC State University 1 of 7 Windows XP with Symantec AntiVirus 10 Corporate Edition home download free antivirus now windows xp with symantec antivirus 10 corporate edition Install SAV10 on Windows XP only

More information

8x8 Click2Pop User Guide

8x8 Click2Pop User Guide USER GUIDE 8x8 User Guide Getting Started with April 2014 Contents Introduction... 3 What s new.... 3 8x8.... 3 Here is how works...4 8x8 Click2Connect.... 4 Requirements.... 4 Installation on Microsoft

More information

XenApp/Citrix Program Neighborhood Installation

XenApp/Citrix Program Neighborhood Installation 1. Download the XenApp Plugin (Citrix Presentation Server) Client Package Version 11.0 for Hosted Apps. Click on this LINK to obtain it. Once prompted, click RUN 2. 3. Save the file to your desktop. Once

More information

Distributing EmailSMS v2.0

Distributing EmailSMS v2.0 Distributing EmailSMS v2.0 1) Requirements Windows 2000/XP and Outlook 2000, 2002 or 2003, Microsoft.NET Framework v 2).NET Framework V 1 Rollout Microsoft.NET Framework v1 needed to run EmailSMS v2.0.

More information

Citrix Receiver 11.8 for Macintosh OS X

Citrix Receiver 11.8 for Macintosh OS X 1. Document Control Record Document title Document Owner Citrix Receiver 11.8 for Macintosh OS X Rayna McKinley 2. Issue and Amendment Record Issue Date Revised by Comments 1 8/15/2013 Rayna McKinley Original

More information

Global VPN Client Getting Started Guide

Global VPN Client Getting Started Guide Global VPN Client Getting Started Guide 1 Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your system. CAUTION: A CAUTION indicates potential

More information

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 55. Version of 21 OCBC Bank. All Rights Reserved

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 55. Version of 21 OCBC Bank. All Rights Reserved Velocity@ocbc Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 55 Version 1.0 160414 1 of 21 Contents Java 7 Update 55 (difficulty logging into Velocity@ocbc)... 3 Uninstall Java Prior

More information

ATI Catalyst Suite Driver Installation Instructions under Windows XP or Windows 2000

ATI Catalyst Suite Driver Installation Instructions under Windows XP or Windows 2000 1 ATI Catalyst Suite Driver Installation Instructions under Windows XP or Windows 2000 Last Updated 2/18/2009 ATI Catalyst Suite Driver Installation Instructions under Windows XP or Windows 2000 This article

More information

MyNetFone Virtual Fax. Virtual Fax Installation

MyNetFone Virtual Fax. Virtual Fax Installation Table of Contents MyNetFone Virtual Fax MyNetFone Virtual Fax Installation... 1 Changing the SIP endpoint details for the fax driver... 11 Uninstalling Virtual Fax... 13 Virtual Fax Installation Follow

More information

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 71. Version of 23 OCBC Bank. All Rights Reserved

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 71. Version of 23 OCBC Bank. All Rights Reserved Velocity@ocbc Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 71 Version 1.0 141014 1 of 23 Contents Java 7 Update 71 (difficulty logging into Velocity@ocbc)... 3 Uninstall Java Prior

More information

Installing/Using OnsiteHealth on a Windows XP PC. 4. Accessing the Metaframe/Citrix Desktop via the VPN. Introduction

Installing/Using OnsiteHealth on a Windows XP PC. 4. Accessing the Metaframe/Citrix Desktop via the VPN. Introduction Table of Contents 1. Introduction Installing/Using OnsiteHealth on a Windows XP PC 2. Installation Checklist 3. Browser & System Security Information 4. Accessing the Metaframe/Citrix Desktop via the VPN

More information

STATISTICA VERSION 11 CONCURRENT NETWORK LICENSE WITH BORROWING INSTALLATION INSTRUCTIONS

STATISTICA VERSION 11 CONCURRENT NETWORK LICENSE WITH BORROWING INSTALLATION INSTRUCTIONS data analysis data mining quality improvement web-based analytics Notes STATISTICA VERSION 11 CONCURRENT NETWORK LICENSE WITH BORROWING INSTALLATION INSTRUCTIONS 1. The installation of the Concurrent network

More information

Using Access.Centegra.Com (Physician Access) Secure Remote Access from the Internet

Using Access.Centegra.Com (Physician Access) Secure Remote Access from the Internet System Requirements These are the minimum requirements necessary to ensure the proper operation of Centegra Health System s Access.Centegra.Com. Administrative level access to the PC or other device used

More information

Opti-Baby Webcam Remote Installation

Opti-Baby Webcam Remote Installation Opti-Baby Webcam Remote Installation Contents Chapter 3 Remote Viewing... 3 Using Windows Web Browser (Microsoft Internet Explorer Browser)... 3 Using Safari Browser(Apple)/Apple Ipad or Other Browsers...

More information

XEN Web Portal Instructions

XEN Web Portal Instructions XEN Web Portal Instructions Hi Everyone! Please use this document for help on accessing the new BearCom Xen Web Portal This document contains instructions for users of Internet Explorer, Firefox, Chrome

More information

Remote Desktop Services

Remote Desktop Services Remote Desktop Services AMERICAN INSTITUTES FOR RESEARCH AIR REMOTE DESKTOP SERVICES (RDS) GUIDE Overview Welcome to AIR Remote Desktop Services! AIR Remote Desktop Services can be accessed from a Windows

More information

Coillte IT has recently upgraded the Remote Access Solution to a new platform.

Coillte IT has recently upgraded the Remote Access Solution to a new platform. Overview Coillte IT has recently upgraded the Remote Access Solution to a new platform. This document explains how to gain access to the Coillte network using your home computer through the new Remote

More information

Java. How to install the Java Runtime Environment (JRE)

Java. How to install the Java Runtime Environment (JRE) Java How to install the Java Runtime Environment (JRE) Install Microsoft Virtual Machine (VM) via System Check Install Sun Java Runtime Environment (JRE) via System Check Loading Java Applet Failed How

More information

Topaz Installation Sheet

Topaz Installation Sheet Topaz Installation Sheet P/N 460924001E ISS 08FEB12 Content Introduction... 3 Recommended minimum requirements... 3 Setup for Internet Explorer:... 4 Topaz installation... 10 Technical support... 14 Copyright

More information

ACTIVE DIRECTORY DEPLOYMENT

ACTIVE DIRECTORY DEPLOYMENT ACTIVE DIRECTORY DEPLOYMENT CASAS Technical Support 800.255.1036 2009 Comprehensive Adult Student Assessment Systems. All rights reserved. Version 031809 CONTENTS 1. INTRODUCTION... 1 1.1 LAN PREREQUISITES...

More information

Magaya Software Installation Guide

Magaya Software Installation Guide Magaya Software Installation Guide MAGAYA SOFTWARE INSTALLATION GUIDE INTRODUCTION Introduction This installation guide explains the system requirements for installing any Magaya software, the steps to

More information

Download and Install the Citrix Receiver for Mac/Linux

Download and Install the Citrix Receiver for Mac/Linux Download and Install the Citrix Receiver for Mac/Linux NOTE: WOW can only be used with Internet Explorer for Windows. To accommodate WOW customers using Mac or Linux computers, a Citrix solution was developed

More information

Access to applications and the network depends on whether or not you are using personal equipment or a Firm-issued laptop or desktop.

Access to applications and the network depends on whether or not you are using personal equipment or a Firm-issued laptop or desktop. Overview of Help & Tips The new System allows authorized users to log in and access the Firm s network through either Citrix or VPN (also known as Stonegate IPSec VPN). This system incorporates additional

More information

OUTLOOK WEB ACCESS (OWA) AND SSL VPN HOME USERS MANUAL

OUTLOOK WEB ACCESS (OWA) AND SSL VPN HOME USERS MANUAL United States Army Special Operations Command (USASOC) Special Operations Forces Information Technology Enterprise Contracts (SITEC) OUTLOOK WEB ACCESS (OWA) AND SSL VPN HOME USERS MANUAL Prepared by:

More information

2X Cloud Portal v10.5

2X Cloud Portal v10.5 2X Cloud Portal v10.5 URL: www.2x.com E-mail: info@2x.com Information in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise

More information

Installing the Citrix Online Plug-In

Installing the Citrix Online Plug-In Installing the Citrix Online Plug-In If you are a first-time user accessing NeoSystems Citrix environment, you are required to install a small program on your computer. This program will enable you to

More information

CONNECT-TO-CHOP USER GUIDE

CONNECT-TO-CHOP USER GUIDE CONNECT-TO-CHOP USER GUIDE VERSION V8 Table of Contents 1 Overview... 3 2 Requirements... 3 2.1 Security... 3 2.2 Computer... 3 2.3 Application... 3 2.3.1 Web Browser... 3 2.3.2 Prerequisites... 3 3 Logon...

More information

Install and Troubleshoot Java

Install and Troubleshoot Java 01 IG Markets Install and Troubleshoot Java Java software from Sun Microsystems is required to be installed to enable the use of IT-Finance Charts. If Java is not installed, or if there is a problem with

More information

MetroHealth Information Services

MetroHealth Information Services METROHEALTH SSLVPN FAQ s What is the address I use to access SSLPN?... 2 What Browser will SSLVPN work with?... 2 What Operating systems will SSLVPN support?... 2 What User Name do I use on the main SSLVPN

More information

XF Extracellular Flux Analyzer. Installation and Troubleshooting Guide

XF Extracellular Flux Analyzer. Installation and Troubleshooting Guide Installation and Troubleshooting Guide February 24, 2014 2 TABLE OF CONTENTS XF Client System and File Requirements 4 Frequently Asked Questions. 4 Installation.. 5 Installing XF Software.. 5 Resolving

More information

CYC Application Portal FAQs

CYC Application Portal FAQs CYC Application Portal FAQs Q. Which computers can I access the applications from? A. A personal computer (PC or Laptop). Q. Is any special software required to connect? A. Your PC needs to have either

More information

Remote Access to Niagara Wheatfield s Computer Network

Remote Access to Niagara Wheatfield s Computer Network Remote Access to Niagara Wheatfield s Computer Network Niagara Wheatfield Central School District Office of Instructional Technology Revised: June 24, 2010 Page 1 of 15 To gain access to Niagara Wheatfield

More information

Charter Business Desktop Security Administrator's Guide

Charter Business Desktop Security Administrator's Guide Charter Business Desktop Security Administrator's Guide Table of Contents Chapter 1: Introduction... 4 Chapter 2: Getting Started... 5 Creating a new user... 6 Recovering and changing your password...

More information

Instructions for installing Citrix Receiver

Instructions for installing Citrix Receiver Instructions for installing Citrix Receiver Remote Access End User Reference Guide for Access to SJLinked Version 1.0 4/21/2014 Contents Introduction... 2 Installing Citrix Receiver for Windows... 3 Before

More information

Installation Instructions Release Version 15.0 January 30 th, 2011

Installation Instructions Release Version 15.0 January 30 th, 2011 Release Version 15.0 January 30 th, 2011 ARGUS Software: ARGUS Valuation - DCF The contents of this document are considered proprietary by ARGUS Software, the information enclosed and any portion thereof

More information

Citrix Desktop for Home Computers Apple ios Instructions

Citrix Desktop for Home Computers Apple ios Instructions Citrix Desktop for Home Computers Apple ios Instructions You can use Citrix to create and access a virtual work desktop from your home computer. Step 1 Uninstall: To install the newest version of Citrix

More information

STEP 1: INSTALLING WINDOWS DEFENDER

STEP 1: INSTALLING WINDOWS DEFENDER Office of Information Technology Secure your Windows XP Computer for Use on AU s Network Every member of the AU community has a shared responsibility for the safekeeping of our computer network. Since

More information

STATISTICA VERSION 9 STATISTICA ENTERPRISE INSTALLATION INSTRUCTIONS FOR USE WITH TERMINAL SERVER

STATISTICA VERSION 9 STATISTICA ENTERPRISE INSTALLATION INSTRUCTIONS FOR USE WITH TERMINAL SERVER Notes: STATISTICA VERSION 9 STATISTICA ENTERPRISE INSTALLATION INSTRUCTIONS FOR USE WITH TERMINAL SERVER 1. These instructions focus on installation on Windows Terminal Server (WTS), but are applicable

More information

BSDI Advanced Fitness & Wellness Software

BSDI Advanced Fitness & Wellness Software BSDI Advanced Fitness & Wellness Software 6 Kellie Ct. Califon, NJ 07830 http://www.bsdi.cc REMOVING/UNINSTALLING THE BSDI DATABASE SOFTWARE This document will outline the steps necessary to remove/uninstall

More information

Montefiore Portal Quick Reference Guide

Montefiore Portal Quick Reference Guide Montefiore Portal Quick Reference Guide Montefiore s remote portal allows users to securely access Windows applications, file shares, internal web applications, and more. To use the Portal, you must already

More information

How to install and use the File Sharing Outlook Plugin

How to install and use the File Sharing Outlook Plugin How to install and use the File Sharing Outlook Plugin Thank you for purchasing Green House Data File Sharing. This guide will show you how to install and configure the Outlook Plugin on your desktop.

More information

Installing the TAPI Support Software

Installing the TAPI Support Software Installing the TAPI Support Software To install and set up the TAPI 2.1-compliant software, use the following steps: 1. Start Web Portal. 2. Click the Options tab. 3. Click the PC Integration tab. 4. Click

More information