Citrix Remote Access Work Instructions

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Citrix Remote Access Work Instructions"

Transcription

1 Work Instructions Version January 2010 InTACT Shared Services Centre ACT Department of Treasury Quality Management System Service Management Tools

2 Contents Introduction... 3 Purpose... 3 Scope... 3 Roles and responsibilities... 3 Instructions Connecting Citrix Website Entering username, password and pass Code Accessing the Desktop using Citrix Installing Native Citrix Web Client Downloading Native Citrix Web Client from Citrix.com Installing Citrix Legacy Client on ACTGov laptops from Citrix.com Using a browser that is not Internet Explorer or using a Macintosh computer Known Issue accessing Citrix Desktop...18 Enable ActiveX Control...18 Configuring Native Client...19 Error after Configuring Native Client...22 Date issued: 15 January 2010 Version: 1.0 Page 2 of 23

3 Introduction Purpose service is a method of connecting to ACTGOV resources that provides remote connectivity to a number of different services including remote access to any application on the Citrix Presentation Server farm. The major aim of this service is to allow users to connect from a number of different platforms into ACTGOV using a secure One Time Pass Code system. This document outlines the procedures for a client connecting to the Service from a remote Computer. Scope End User Connecting to the Service from a Remote Computer Service Desk Providing support to the client Roles and responsibilities Process Role Responsibilities Positions Remote Client Service Desk Follow these instructions in order to connect via Citrix Providing support to client troubleshooting connectivity issues ACTGov Clients who are member of - CTX_SAM_PRIMARY_INTACT Service Delivery Officers Date issued: 15 January 2010 Version: 1.0 Page 3 of 23

4 Instructions 1. Connecting Citrix Website Open Internet Explorer and enter the address into the address bar. This will display the following web page. 2. Entering username, password and pass Code Enter your normal ACTGOV User name and Password. Then in the Pass Code box you need to enter the one-time code generated by your ACTGOV token. You simply need to press the button on the token to generate a code, which you type into the Pass Code box (ensure the token is up the right way you should be able to read the word Vasco at the bottom of the screen). After clicking on Login, screen similar to the following will come up: Date issued: 15 January 2010 Version: 1.0 Page 4 of 23

5 3. Accessing the Desktop using Citrix Click the ACT Government Desktop from the Application List to access Desktop through Citrix. The native client will launch When the following message pops up, click on OK Click No the following prompt: Date issued: 15 January 2010 Version: 1.0 Page 5 of 23

6 4. Installing Native Citrix Web Client If you have never connected to, the first time you connect to the webpage, after you log onto the service, you will need to install Citrix Web Client required software (first time only). If the message centre comes with warning We are unable to detect the appropriate client software on your computer to allow you to lunch your application. Click the second icon from right to Click here to start the client detection and download process. On the next page click Detect Client. Date issued: 15 January 2010 Version: 1.0 Page 6 of 23

7 In the Client Status section, beside the Native Clients, click on Deploy If it is already installed, the option will be blank. Click the Download button to download the Citrix Web Client Date issued: 15 January 2010 Version: 1.0 Page 7 of 23

8 Click in Save Save the file on your PC locally After the download, click Run and wait for the Client to finish installation Date issued: 15 January 2010 Version: 1.0 Page 8 of 23

9 After client has been installed, you will be receiving the following message. Click Close to close the message Click on Successful to return to Application List If the page does not return to Application List, please click the first Icon to return to Application List Date issued: 15 January 2010 Version: 1.0 Page 9 of 23

10 Log Off from Citrix session Close the Internet Explorer and then re-launch the Internet Explorer to log back in to webpage. Date issued: 15 January 2010 Version: 1.0 Page 10 of 23

11 5. Downloading Native Citrix Web Client from Citrix.com If you have any issue with above steps, the Web client can be downloaded from Click on Downloads Click on Citrix Clients Date issued: 15 January 2010 Version: 1.0 Page 11 of 23

12 From the drop down menu select Windows (32/64-bit) Click on Citrix Online Plug-in Download the Web Plug-in Date issued: 15 January 2010 Version: 1.0 Page 12 of 23

13 The following Download manager window will popup. Click on Click here to download the file without using the download manager. Save the file on the local PC and install the client, shown in step 3. Date issued: 15 January 2010 Version: 1.0 Page 13 of 23

14 6. Installing Citrix Legacy Client on ACTGov laptops from Citrix.com On ACTGov laptops user needs Admin rights to install Citrix client. If the user do not have admin rights on local laptops.msi version of Citrix client needs to be download and installed. Clicking the following link will open up a webpage with all versions of XenApps (Citrix client): At the bottom of the webpage, under Legacy Client, click on XenApp Plug-in (Client) - Version Download the web plug-in in.msi format Save the file on the local PC and install the client, shown in step 3. Date issued: 15 January 2010 Version: 1.0 Page 14 of 23

15 If the above link does not work, following the following steps: From Click on Downloads Click on Citrix XenApps from Search Downloaded by Produce Date issued: 15 January 2010 Version: 1.0 Page 15 of 23

16 At the bottom of the webpage, under Legacy Client, click on XenApp Plug-in (Client) - Version Download the web plug-in in.msi format Save the file on the local PC and install the client, shown in step 3. Date issued: 15 January 2010 Version: 1.0 Page 16 of 23

17 7. Using a browser that is not Internet Explorer or using a Macintosh computer Internet Explorer is the supported and preferred browser on a Windows 2000, XP or Vista computer. If you have issues beyond the scope of these instructions please use a supported configuration. To implement this solution you need to have Java s JRE update 6 or better preinstalled on your machine. Java can be downloaded for free from please refer to the Java website for support and configuration of java. Log in to (Step 1) Click the Third Icon on the Applications List (Step 3); select Java Client and click OK. Date issued: 15 January 2010 Version: 1.0 Page 17 of 23

18 8. Known Issue accessing Citrix Desktop Enable ActiveX Control If the following message shows up to enable the ActiveX, Click on the flashing bar on the top of the webpage and select (click) Run Add-on Click Run Date issued: 15 January 2010 Version: 1.0 Page 18 of 23

19 Configuring Native Client If prompted to configure Native client, click on Configure The following page will come up Date issued: 15 January 2010 Version: 1.0 Page 19 of 23

20 To Add the site to Trusted zone in IE, click on Tools > Internet Options Select Security > Trusted sites and click on Sites Date issued: 15 January 2010 Version: 1.0 Page 20 of 23

21 Add Click Site Added This will take back to the Application lists. If the page does not return to Application List, please click the first Icon to return to Application List Close the Internet Explorer and then re-launch the Internet Explorer to log back in to webpage. Restart the computer Date issued: 15 January 2010 Version: 1.0 Page 21 of 23

22 Error after Configuring Native Client If the following error occurs after adding in trusted zone Remove and add Restart the computer Date issued: 15 January 2010 Version: 1.0 Page 22 of 23

23 Amendment history Version no. Issue date Amendment details Author /01/2010 Initial release Mamun Khandakar Note: This is a CONTROLLED document. Any documents appearing in paper form are not controlled and should be checked against the intranet version prior to use. Date issued: 15 January 2010 Version: 1.0 Page 23 of 23

How do I use Citrix Staff Remote Desktop

How do I use Citrix Staff Remote Desktop How do I use Citrix Staff Remote Desktop September 2014 Initial Log On In order to login into the new Citrix system, you need to go to the following web address. https://remotets.tees.ac.uk/ Be sure to

More information

Citrix Client Install Instructions

Citrix Client Install Instructions Citrix Client Install Instructions If you are using Citrix remotely, Information Technology Services recommends updating Citrix client to the newest version available online. You must be an administrator

More information

How to Use Remote Access Using Internet Explorer

How to Use Remote Access Using Internet Explorer Introduction Welcome to the Mount s Remote Access service. The following documentation is intended to assist first time or active users with connecting, authenticating and properly logging out of Remote

More information

my.airproducts.com Windows Vista Client Configuration

my.airproducts.com Windows Vista Client Configuration my.airproducts.com Windows Vista Client Configuration To successfully connect to the Air Products my.airproducts.com website, the client computer needs to have the following three pieces of software installed

More information

extranet.airproducts.com Windows XP Client Configuration

extranet.airproducts.com Windows XP Client Configuration extranet.airproducts.com Windows XP Client Configuration To successfully connect to the Air Products extranet.airproducts.com website and have full functionality, the client computer needs to have the

More information

Remote Access: Internet Explorer

Remote Access: Internet Explorer Introduction: Welcome to the MSVU Remote Access service. The following documentation is intended to assist first time or active users with connecting, authenticating and properly logging out of Remote

More information

Remote Access Using The New York Eye & Ear Infirmary of Mount Sinai Secure Web VPN

Remote Access Using The New York Eye & Ear Infirmary of Mount Sinai Secure Web VPN Remote Access Using The New York Eye & Ear Infirmary of Mount Sinai Secure Web VPN OVERVIEW The New York Eye & Ear Infirmary of Mount Sinai Remote Access (VPN) home page allows remote access to the Infirmary

More information

Citrix for Mac Installation

Citrix for Mac Installation While some MCPS applications run on Macintosh computers, other applications do not function properly. One method to get these applications (such as Outlook and Special Education s O/SS) is to add a mini-program

More information

Passport Installation. Windows XP + Internet Explorer 8

Passport Installation. Windows XP + Internet Explorer 8 Passport Installation Windows XP + Internet Explorer 8 OS Version Windows XP System Type 32bit or 64bit Browser & version Internet Explorer 8 Before you begin.. Make sure you have Anti Virus software installed

More information

Portal Instructions for PC

Portal Instructions for PC Portal Instructions for PC Table of Contents Introduction... 1 Preparing Internet Explorer... 2 Advanced Access Instructions... 2 Adding https://*.nyumc.org to the trusted sites... 2 Setting the Default

More information

Installing the Citrix Receiver for Windows desktop or laptop

Installing the Citrix Receiver for Windows desktop or laptop Installing the Citrix Receiver for Windows desktop or laptop Application Based (Citrix.com) RemoteAccess is the University's new service allowing you to access your University IT systems from anywhere

More information

Remote Access. Remote Access Start-up Guide. Non Cheshire East Council PC s/laptops. Page 0

Remote Access. Remote Access Start-up Guide. Non Cheshire East Council PC s/laptops. Page 0 Remote Access Remote Access Start-up Guide Non Cheshire East Council PC s/laptops Page 0 Page 1 1. Getting Started NGD provides easy access to all your Cheshire East documents and applications whilst not

More information

This document shows new Citrix users how to set up and log in to their Citrix account.

This document shows new Citrix users how to set up and log in to their Citrix account. Citrix Set up Set up and Log in to Citrix Objective: This document shows new Citrix users how to set up and log in to their Citrix account. Procedure This document shows you how to set up and log in to

More information

Managing Documents in the Citrix XenApp Remote Desktop

Managing Documents in the Citrix XenApp Remote Desktop Introduction Managing Documents in the Citrix XenApp Remote Desktop What is a Citrix XenApp Remote Desktop? It is a virtualized instance of MS Windows with only enough software to run TAS in a controlled

More information

CITRIX REMOTE ACCESS CITRIX DESKTOP

CITRIX REMOTE ACCESS CITRIX DESKTOP QUICK REFERENCE GUIDE July 2014 CITRIX REMOTE ACCESS CITRIX DESKTOP OVERVIEW Citrix remote access software enables you to establish a connection to the servers at Goodmans from outside the Firm. Once the

More information

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook Windows and MAC User Handbook How to Connect Your PC or MAC Remotely and Securely to Your U.S. Department of Commerce Account Developed for You by the Office of IT Services (OITS)/IT Service Desk *** For

More information

Download and Install the Citrix Receiver for Mac/Linux

Download and Install the Citrix Receiver for Mac/Linux Download and Install the Citrix Receiver for Mac/Linux NOTE: WOW can only be used with Internet Explorer for Windows. To accommodate WOW customers using Mac or Linux computers, a Citrix solution was developed

More information

Network Connect Installation and Usage Guide

Network Connect Installation and Usage Guide Network Connect Installation and Usage Guide I. Installing the Network Connect Client..2 II. Launching Network Connect from the Desktop.. 9 III. Launching Network Connect Pre-Windows Login 11 IV. Installing

More information

CARITAS College Quick Guide to Citrix Web Portal

CARITAS College Quick Guide to Citrix Web Portal CARITAS College Quick Guide to Citrix Web Portal Purpose This document is written for basic steps in connecting to the Caritas College Citrix Web Portal. This document does not provide technical detail

More information

How to use SURA in three simple steps:

How to use SURA in three simple steps: How to use SURA in three simple steps: Most of SURA s functionality can be accessed through these three steps. 1) Download SURA to your computer Go to the SU Downloads page to obtain the SURA utility.

More information

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 55. Version of 21 OCBC Bank. All Rights Reserved

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 55. Version of 21 OCBC Bank. All Rights Reserved Velocity@ocbc Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 55 Version 1.0 160414 1 of 21 Contents Java 7 Update 55 (difficulty logging into Velocity@ocbc)... 3 Uninstall Java Prior

More information

Preparing your MAC Computer to access QuickBooks Hosted with the Citrix Receiver or Online Plugin

Preparing your MAC Computer to access QuickBooks Hosted with the Citrix Receiver or Online Plugin Please Note: While we try to provide you with the solution you need, we can t promise that the information set out below is totally error free or will necessarily resolve any problem you may have. Preparing

More information

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 71. Version of 23 OCBC Bank. All Rights Reserved

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 71. Version of 23 OCBC Bank. All Rights Reserved Velocity@ocbc Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 71 Version 1.0 141014 1 of 23 Contents Java 7 Update 71 (difficulty logging into Velocity@ocbc)... 3 Uninstall Java Prior

More information

MiraCosta College now offers two ways to access your student virtual desktop.

MiraCosta College now offers two ways to access your student virtual desktop. MiraCosta College now offers two ways to access your student virtual desktop. We now feature the new VMware Horizon View HTML access option available from https://view.miracosta.edu. MiraCosta recommends

More information

Connecting to Pitt s SRemote VPN Using Windows Vista / Windows 7 January 2012

Connecting to Pitt s SRemote VPN Using Windows Vista / Windows 7 January 2012 Connecting to Pitt s SRemote VPN Using Windows Vista / Windows 7 January 2012 In order to access the LRDC file server remotely/off campus, or from Wireless Pittnet, you must first authenticate to LRDC

More information

Remote Access Services Microsoft Windows - Installation Guide

Remote Access Services Microsoft Windows - Installation Guide Remote Access Services Microsoft Windows - Installation Guide Version 3.1 February 23, 2015 1 P age Contents GETTING STARTED... 3 JAVA VERIFICATION, INSTALLATION, AND CONFIGURATION... 3 Windows XP... 3

More information

Connecting to LRDC Fileserver Remotely Using Windows Vista/7 & SRemote VPN

Connecting to LRDC Fileserver Remotely Using Windows Vista/7 & SRemote VPN Connecting to LRDC Fileserver Remotely Using Windows Vista/7 & SRemote VPN October 2013 In order to access the LRDC file server remotely/off campus, or from Wireless Pittnet, you must first authenticate

More information

These instructions will allow you to configure your computer to install necessary software to access mystanwell.com.

These instructions will allow you to configure your computer to install necessary software to access mystanwell.com. HOW TO: ACCESS MYSTANWELL.COM USING WINDOWS WITH MOZILLA FIREFOX What is mystanwell.com? The remote access web site called mystanwell.com allows staff to access Stanwell applications via the Internet using

More information

HRConnect Setup and Troubleshooting Guide for Remote Users

HRConnect Setup and Troubleshooting Guide for Remote Users User Instructions: Your Starting Point The following instructions are provided to assist caregivers in successfully accessing HRConnect from their home device. If the correct Internet browser settings

More information

VPN User Guide. For PC

VPN User Guide. For PC VPN User Guide For PC System Requirements Operating System: Windows XP, Windows Vista, or Windows 7. (Windows 8 is not officially supported, but does work for some users.) Internet Browser: Internet Explorer

More information

Using Access.Centegra.Com (Physician Access) Secure Remote Access from the Internet

Using Access.Centegra.Com (Physician Access) Secure Remote Access from the Internet System Requirements These are the minimum requirements necessary to ensure the proper operation of Centegra Health System s Access.Centegra.Com. Administrative level access to the PC or other device used

More information

Microsoft Windows Installation and Troubleshooting Guide

Microsoft Windows Installation and Troubleshooting Guide Remote Access Services Microsoft Windows - Installation and Troubleshooting Guide Version 2.1 February 19, 2013 1 P age TABLE OF CONTENTS 1 MICROSOFT WINDOWS XP INSTALLATION PROCEDURES... 3 2 MICROSOFT

More information

Accessing the Mercy Remote Access Portal (SSL VPN)

Accessing the Mercy Remote Access Portal (SSL VPN) MERCY INFORMATION SECURITY TEAM Accessing the Mercy Remote Access Portal (SSL VPN) In order to access the Sisters of Mercy Remote Access Portal, you will need to complete the following steps. ** Important:

More information

Remote Access Enhancements

Remote Access Enhancements Remote Access Enhancements Citrix/Epic Set-up Instructions Provided By: Akron Children s IT Department Date: 7/11/2012 Version: v6 2012 Children s Hospital Medical Center of Akron Table of Contents 1.

More information

Access to applications and the network depends on whether or not you are using personal equipment or a Firm-issued laptop or desktop.

Access to applications and the network depends on whether or not you are using personal equipment or a Firm-issued laptop or desktop. Overview of Help & Tips The new System allows authorized users to log in and access the Firm s network through either Citrix or VPN (also known as Stonegate IPSec VPN). This system incorporates additional

More information

vpn.airproducts.com Windows XP Client Configuration

vpn.airproducts.com Windows XP Client Configuration vpn.airproducts.com Windows XP Client Configuration To successfully connect to the Air Products vpn.airproducts.com website and have full functionality, the client computer needs to have the following

More information

mystanwell.com Installing Citrix Client Software Information and Business Systems

mystanwell.com Installing Citrix Client Software Information and Business Systems mystanwell.com Installing Citrix Client Software Information and Business Systems Doc No: 020/12 Revision No: Revision Date: Page: 1 of 16 Contents Overview... 3 1. Microsoft Internet Explorer... 3 2.

More information

MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB

MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB Last Updated: February 18, 2012. Med Access Support Alberta Netcare Portal Support Alberta Health Services

More information

User Guide Microsoft Exchange Remote Test Instructions

User Guide Microsoft Exchange Remote Test Instructions User Guide Microsoft Exchange Remote Test Instructions University of Louisville Information Technology 1.1 Who Should Use It This guide is intended for University of Louisville Faculty and Staff participating

More information

VPN AND CITRIX INSTALLATION GUIDE

VPN AND CITRIX INSTALLATION GUIDE Information Technology VPN AND CITRIX INSTALLATION GUIDE Overview of the CISCO SSL VPN Portal TMCC's Cisco SSL Virtual Private Network (VPN) portal was designed to give TMCC employees secure access to

More information

Hosted Service Tips and Troubleshooting

Hosted Service Tips and Troubleshooting Hosted Service Tips and Troubleshooting Table of Contents General Tips... 2 Add the Login page to your Internet Explorer s list of Trusted Sites... 2 Uninstall/Reinstall the Citrix online plug-in... 3

More information

Hallpass Instructions for Connecting to Mac with a Mac

Hallpass Instructions for Connecting to Mac with a Mac Hallpass Instructions for Connecting to Mac with a Mac The following instructions explain how to enable screen sharing with your Macintosh computer using another Macintosh computer. Note: You must leave

More information

LSGMI REMOTE DESKTOP SERVICES.

LSGMI REMOTE DESKTOP SERVICES. LSGMI REMOTE DESKTOP SERVICES. This Document is to describe the steps that you should follow in order to have a secured Remote Access to this Service. Requirements: Access to Remote Services is only supported

More information

VPN Web Portal Usage Guide

VPN Web Portal Usage Guide VPN Web Portal Usage Guide Table of Contents WHAT IS VPN WEB CLIENT 4 SUPPORTED WEB BROWSERS 4 LOGGING INTO VPN WEB CLIENT 5 ESTABLISHING A VPN CONNECTION 6 KNOWN ISSUES WITH MAC COMPUTERS 6 ACCESS INTRANET

More information

VPN User Guide. For Mac

VPN User Guide. For Mac VPN User Guide For Mac System Requirements Operating System: Mac OSX. Internet Browser: Safari (Firefox and Google Chrome are NOT currently supported). Disclaimer Your computer must have the system requirements

More information

Virtual Office Remote Installation Guide

Virtual Office Remote Installation Guide Virtual Office Remote Installation Guide Table of Contents VIRTUAL OFFICE REMOTE INSTALLATION GUIDE... 3 UNIVERSAL PRINTER CONFIGURATION INSTRUCTIONS... 12 CHANGING DEFAULT PRINTERS ON LOCAL SYSTEM...

More information

...1 CITRIX REMOTE ACCESS WINDOWS 7...1 TABLE OF CONTENTS...1 ADDING CITRIX.AKERMAN.COM AS A TRUSTED SITE TO INTERNET EXPLORER 8.0...

...1 CITRIX REMOTE ACCESS WINDOWS 7...1 TABLE OF CONTENTS...1 ADDING CITRIX.AKERMAN.COM AS A TRUSTED SITE TO INTERNET EXPLORER 8.0... TABLE OF CONTENTS...1 CITRIX REMOTE ACCESS WINDOWS 7...1 TABLE OF CONTENTS...1 ADDING CITRIX.AKERMAN.COM AS A TRUSTED SITE TO INTERNET EXPLORER 8.0...2 INSTALLING THE ENDPOINT ANALYSIS...4 LOGGING OFF

More information

ARCHER & GREINER. Citrix Client Install Instructions - For ALL Citrix Users. BigHand Client Install Instructions - For BigHand Users Only

ARCHER & GREINER. Citrix Client Install Instructions - For ALL Citrix Users. BigHand Client Install Instructions - For BigHand Users Only ARCHER & GREINER Citrix Client Install Instructions - For ALL Citrix Users BigHand Client Install Instructions - For BigHand Users Only Table of Contents Citrix Client Install Instructions - For ALL Citrix

More information

How to Remotely Access the C&CDHB Network from a Personal Device

How to Remotely Access the C&CDHB Network from a Personal Device How to Remotely Access the C&CDHB Network from a Personal Device 13/09/2012 Contents Installing the Citrix Receiver for Windows PCs... 2 Installing the Citrix Receiver for Mac OS X... 6 Installing the

More information

Guide to Using Citrix at SLU (Windows)

Guide to Using Citrix at SLU (Windows) 1 Guide to Using Citrix at SLU (Windows) Section 1: Installing Citrix Client on Your Computer Page 2 Section 2: Citrix Homepage Page 9 Section 3: Troubleshooting Page 11 Section 4: Opening and Saving Files

More information

LRDC Computing Services

LRDC Computing Services LRDC Computing Services Remote Access to the LRDC Fileservers Windows XP* April 5, 2005 *While these instructions have been created for and tested on a Windows XP computer, they may also work for your

More information

SSL VPN Support Guide

SSL VPN Support Guide P a g e 1 SSL VPN Support Guide Revision date: 5/4/10 P a g e 2 Table of Contents Before calling the Support Desk..pg 3 What the Support Desk can assist users with. pg 4 Instructions for PC users (Internet

More information

Macs are not directly compatible with Noetix.

Macs are not directly compatible with Noetix. Those that use Macintosh computers to access Noetix cannot directly access Noetix through http://www.sandiego.edu/noetix. If one is on a Mac and goes to Noetix directly in a web browser, the page is likely

More information

Authorware Install Directions for IE in Windows Vista, Windows 7, and Windows 8

Authorware Install Directions for IE in Windows Vista, Windows 7, and Windows 8 Authorware Install Directions for IE in Windows Vista, Windows 7, and Windows 8 1. Read entire document before continuing. 2. Close all browser windows. There should be no websites open. If you are using

More information

How to Install the Cisco AnyConnect VPN Client. Installing Cisco AnyConnect VPN Client on Windows with the Chrome Browser (Recommended)

How to Install the Cisco AnyConnect VPN Client. Installing Cisco AnyConnect VPN Client on Windows with the Chrome Browser (Recommended) How to Install the Cisco AnyConnect VPN Client Instructions for Windows (Chrome Browser - Recommended) Instructions for Windows (Internet Explorer with Java) Instructions for Mac OS (Chrome Browser) Installing

More information

Using Remote Web Workplace Version 1.01

Using Remote Web Workplace Version 1.01 Using Remote Web Workplace Version 1.01 Remote web workplace allows you to access your Windows XP desktop through Small Business Server 2003 from a web browser. 1. Connect to the Internet in your remote

More information

Passport installation Windows 8 + Firefox

Passport installation Windows 8 + Firefox Passport installation Windows 8 + Firefox OS Version Windows 8 System Type 32-bit and 64-bit Browser name & version Firefox 23 Before you begin Check you have Anti Virus software installed on your computer

More information

Student SR Access from Home

Student SR Access from Home Student SR Access from Home Overview Secondary students (grades 7 12) who have a home computer with an Internet service, Microsoft Windows, and Internet Explorer can access files on their AISD H drive

More information

How to remotely access your Virtual Desktop from outside the college using VMware View Client. How to guide

How to remotely access your Virtual Desktop from outside the college using VMware View Client. How to guide How to remotely access your Virtual Desktop from outside the college using VMware View Client How to guide Author: ICT Services Version: 1.0 Date: November 2015 Contents What is the VMware View Client?...

More information

Java. How to install the Java Runtime Environment (JRE)

Java. How to install the Java Runtime Environment (JRE) Java How to install the Java Runtime Environment (JRE) Install Microsoft Virtual Machine (VM) via System Check Install Sun Java Runtime Environment (JRE) via System Check Loading Java Applet Failed How

More information

How to Log in to LDRPS-Web v10 (L10) https://enterprise.strohlservices.com

How to Log in to LDRPS-Web v10 (L10) https://enterprise.strohlservices.com How to Log in to LDRPS-Web v10 (L10) https://enterprise.strohlservices.com Contents First Time Login Instructions... 1 1) Use the Internet Explorer (IE) Web browser*... 1 2) Install the.net Framework...

More information

Citrix Receiver 11.8 for Macintosh OS X

Citrix Receiver 11.8 for Macintosh OS X 1. Document Control Record Document title Document Owner Citrix Receiver 11.8 for Macintosh OS X Rayna McKinley 2. Issue and Amendment Record Issue Date Revised by Comments 1 8/15/2013 Rayna McKinley Original

More information

Active Interest Media File Transfer Server Initial Client Install Documentation

Active Interest Media File Transfer Server Initial Client Install Documentation Active Interest Media File Transfer Server Initial Client Install Documentation TABLE OF CONTENTS The Login Screen... Pg. 2 Firefox Java Enhanced WebClient. Pg. 3 Internet Explorer v7 Enhanced WebClient

More information

How to install and use the File Sharing Outlook Plugin

How to install and use the File Sharing Outlook Plugin How to install and use the File Sharing Outlook Plugin Thank you for purchasing Green House Data File Sharing. This guide will show you how to install and configure the Outlook Plugin on your desktop.

More information

1. Accessing the LONZA network from a private PC or Internet Café

1. Accessing the LONZA network from a private PC or Internet Café Using SSL VPN from non Lonza PCs 1. Accessing the LONZA network from a private PC or Internet Café To work at home with your private PC or from an Internet Café, you can use your browser to connect to

More information

Remote Access VPN SSL VPN Access via Internet Explorer

Remote Access VPN SSL VPN Access via Internet Explorer The following instructions will allow you to access your company network remotely, via your Internet Explorer web browser. 1. Launch Internet Explorer and choose Internet Options from the Tools menu. 2.

More information

Using the ScoMIS Remote Access Service (VPN Gateway) to access the ScoMIS SIMS.net Terminal Server Service.

Using the ScoMIS Remote Access Service (VPN Gateway) to access the ScoMIS SIMS.net Terminal Server Service. Using the ScoMIS Remote Access Service (VPN Gateway) to access the ScoMIS SIMS.net Terminal Server Service. The ScoMIS Remote Access Gateway offers a convenient method to connect direct to SIMS.net Terminal

More information

VPN AnyConnect User Guide

VPN AnyConnect User Guide VPN AnyConnect User Guide For Mac and Windows System Requirements Strong Internet Connection Windows 7 or greater / MAC OS 10.6 or greater SecureAuth OTP client installed on either your computer or mobile

More information

Installing Remote Desktop Connection

Installing Remote Desktop Connection SETTING UP YOUR REMOTE DESKTOP This section will assist you in setting you Remote Desktop Connection. This will allow you to create an icon for easy access to your virtual desktop. DISCLAIMER: All images

More information

Remote Desktop access via Faculty Terminal Server Using Internet Explorer (versions 5.x-7.x)

Remote Desktop access via Faculty Terminal Server Using Internet Explorer (versions 5.x-7.x) Remote Desktop access via Faculty Terminal Server Using Internet Explorer (versions 5.x-7.x) Start your Internet Explorer browser and direct it to the faculty home page. Click on the link Remote Access,

More information

Mapping ITS s File Server Folder to Mosaic Windows to Publish a Website

Mapping ITS s File Server Folder to Mosaic Windows to Publish a Website Mapping ITS s File Server Folder to Mosaic Windows to Publish a Website April 16 2012 The following instructions are to show you how to map your Home drive using ITS s Network in order to publish a website

More information

Remote Access Portal (RAP) Installation and User Guide

Remote Access Portal (RAP) Installation and User Guide Remote Access Portal (RAP) Installation and User Guide W:\data02\Helpdesk\Procedures\RAP\RAP Installation Guide 2015.doc Page 1 of 12 1. Introduction 3 2. Support 3 3. Technical Requirements 4 4. First

More information

Montefiore Portal Quick Reference Guide

Montefiore Portal Quick Reference Guide Montefiore Portal Quick Reference Guide Montefiore s remote portal allows users to securely access Windows applications, file shares, internal web applications, and more. To use the Portal, you must already

More information

Secure Global Desktop (SGD)

Secure Global Desktop (SGD) Secure Global Desktop (SGD) Table of Contents Checking your Java Version...3 Preparing Your Desktop Computer...3 Accessing SGD...5 Logging into SGD...6 Using SGD to Access Your Desktop...7 Using SGD to

More information

Installation Guide. Research Computing Team V1.9 RESTRICTED

Installation Guide. Research Computing Team V1.9 RESTRICTED Installation Guide Research Computing Team V1.9 RESTRICTED Document History This document relates to the BEAR DataShare service which is based on the product Power Folder, version 10.3.232 ( some screenshots

More information

CONNECT-TO-CHOP USER GUIDE

CONNECT-TO-CHOP USER GUIDE CONNECT-TO-CHOP USER GUIDE VERSION V8 Table of Contents 1 Overview... 3 2 Requirements... 3 2.1 Security... 3 2.2 Computer... 3 2.3 Application... 3 2.3.1 Web Browser... 3 2.3.2 Prerequisites... 3 3 Logon...

More information

Baltimore County Public Schools Department of Information Technology Network Support Services System Engineering Document

Baltimore County Public Schools Department of Information Technology Network Support Services System Engineering Document Contents Access Windows... 1 Access Macintosh... 6 Access iphone/ipad... 12 Junos Pulse Installation for Android & Others... 15 Additional/Important Information... 16 Access Windows (return to top) The

More information

ATTENTION: End users should take note that Main Line Health has not verified within a Citrix

ATTENTION: End users should take note that Main Line Health has not verified within a Citrix Subject: Citrix Remote Access using PhoneFactor Authentication ATTENTION: End users should take note that Main Line Health has not verified within a Citrix environment the image quality of clinical cal

More information

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client Version 1.1 1/15/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a required

More information

Java version 7 update 45 (7u45)

Java version 7 update 45 (7u45) TO DISABLE JAVA - visit this website for instructions. http://www.java.com/en/download/help/disable_browser.xml http://www.oracle.com/technetwork/java/javase/downloads/jdk7-downloads-1880260.html If you

More information

Manual of UPClink VPN.UPC.EDU (For Windows 7)

Manual of UPClink VPN.UPC.EDU (For Windows 7) Manual of UPClink VPN.UPC.EDU (For Windows 7) SYSTEM REQUIREMENTS Required software: - Windows operating Systems Windows Vista Service Pack 1 or 2 for 32/64 bits Windows 7 for 32/64 bits Windows XP Professional

More information

Important Notes for WinConnect Server VS Software Installation:

Important Notes for WinConnect Server VS Software Installation: Important Notes for WinConnect Server VS Software Installation: 1. Only Windows Vista Business, Windows Vista Ultimate, Windows 7 Professional, Windows 7 Ultimate, Windows Server 2008 (32-bit & 64-bit),

More information

Coillte IT has recently upgraded the Remote Access Solution to a new platform.

Coillte IT has recently upgraded the Remote Access Solution to a new platform. Overview Coillte IT has recently upgraded the Remote Access Solution to a new platform. This document explains how to gain access to the Coillte network using your home computer through the new Remote

More information

Installing Citrix for Mac

Installing Citrix for Mac Installing Citrix for Mac 1) Go to: http://receiver.citrix.com. 2) Click on Download Receiver. 3) On the bottom left hand corner of your computer screen, the Citrix Download should appear. Click on that

More information

Connecting to Remote Desktop Windows Users

Connecting to Remote Desktop Windows Users Connecting to Remote Desktop Windows Users How to log into the College Network from Home 1. Start the Remote Desktop Connection For Windows XP, Vista and Windows 7 this is found at:- Star t > All Programs

More information

Citrix Introduction and FAQs

Citrix Introduction and FAQs Citrix Introduction and FAQs Introduction to Citrix... 2 Why should I use this?... 2 What about Support?... 2 What browser should I use?... 2 Known Issues... 2 System Requirements for Windows-based computers...

More information

UMMS SSL VPN Instructions

UMMS SSL VPN Instructions UMMS SSL VPN Instructions The document contains the following sections: 1. Introduction 2. Prerequisites 3. Supported software platforms 4. Browser configuration 5. Logon to the UMMS SSL VPN 6. Launching

More information

Introduction... 2. Requesting a VPN Account... 2. Accessing the Citrix Access Gateway (CAG)... 3. Tips and Tricks... 9

Introduction... 2. Requesting a VPN Account... 2. Accessing the Citrix Access Gateway (CAG)... 3. Tips and Tricks... 9 NWI Research VPN Basics Table of Contents Introduction... 2 Requesting a VPN Account... 2 Accessing the Citrix Access Gateway (CAG)... 3 Tips and Tricks... 9 Back up Your Favorites and Desktop Folders

More information

Connecting Remotely via the Citrix Access Gateway (CAG)

Connecting Remotely via the Citrix Access Gateway (CAG) 2011 Connecting Remotely via the Citrix Access Gateway (CAG) Version 2.0 *** The CAG is intended for users with OE equipment only. Users with GFE must still use RESCUE as their VPN solution. *** All VISN

More information

Allianz Global Investors Remote Access Guide

Allianz Global Investors Remote Access Guide Allianz Global Investors Remote Access Guide Web Address: http://remote.allianzgi-us.com/ Page 1 of 29 pages Table of Contents 1. Introduction to the Remote Access Page 3 2. Overview of Outlook Web Access

More information

QMU. QuickStartIT: QMU Citrix remote desktop service

QMU. QuickStartIT: QMU Citrix remote desktop service Technology @ QMU QuickStartIT: QMU Citrix remote desktop service v1.1, June 2015 What s in this guide? Page Introduction 2 Accessing the Citrix remote desktop service 2 Installing the Citrix receiver (PC)

More information

Connecting Remotely via the Citrix Access Gateway (CAG)

Connecting Remotely via the Citrix Access Gateway (CAG) 2011 Connecting Remotely via the Citrix Access Gateway (CAG) Version 2.0 *** The CAG is intended for users with OE equipment only. Users with GFE must still use RESCUE as their VPN solution. *** All VISN

More information

Electronic Check Processing and Remote Deposit System. CX30 Configuration and Installation Guide

Electronic Check Processing and Remote Deposit System. CX30 Configuration and Installation Guide Electronic Check Processing and Remote Deposit System CX30 Configuration and Installation Guide Table of Contents Pre-Installation Checklist 2 About Secure Payment Systems, Inc. 4 The Company 4 Custom

More information

VPN User Guide. For PC

VPN User Guide. For PC VPN User Guide For PC System Requirements Operating System: Windows XP, Windows Vista, or Windows 7. (Windows 8 is not officially supported, but does work for some users.) Internet Browser: Internet Explorer

More information

Installing the Citrix Receiver Client

Installing the Citrix Receiver Client USC Marshall School of Business Marshall Information Services Virtual Lab Applications Installing the Citrix Receiver Client for Macs You can use Citrix Virtual Lab applications either through MyMarshall

More information

Contents. VPN Instructions. VPN Instructions... 1

Contents. VPN Instructions. VPN Instructions... 1 VPN Instructions Contents VPN Instructions... 1 Download & Install Check Point VPN Software... 2 Connect to FPUA by VPN... 6 Connect to Your Computer... 8 Determine Your Machine Type... 10 Identify 32-bit

More information

Installation and Troubleshooting Guide for SSL-VPN CONNECTIONS Access

Installation and Troubleshooting Guide for SSL-VPN CONNECTIONS Access Installation and Troubleshooting Guide for SSL-VPN CONNECTIONS Access Version 1 Revised 11/29/2007 Table of Contents Java Installation:...4 Browser Configuration:...4 Citrix Client Installation:...8 Attempting

More information

Virtual Owl. Guide for Windows. University Information Technology Services. Training, Outreach, Learning Technologies & Video Production

Virtual Owl. Guide for Windows. University Information Technology Services. Training, Outreach, Learning Technologies & Video Production Virtual Owl Guide for Windows University Information Technology Services Training, Outreach, Learning Technologies & Video Production Copyright 2015 KSU Division of University Information Technology Services

More information

Passport Installation. Windows 8 + Internet Explorer 10

Passport Installation. Windows 8 + Internet Explorer 10 Passport Installation Windows 8 + Internet Explorer 10 OS Version Windows 8 System Type 32bit and 64bit Browser Name & version Internet Explorer 10 Before you begin Make sure you have Anti Virus software

More information