Connecting Remotely via the Citrix Access Gateway (CAG)

Size: px
Start display at page:

Download "Connecting Remotely via the Citrix Access Gateway (CAG)"

Transcription

1 2011 Connecting Remotely via the Citrix Access Gateway (CAG) Version 2.0 *** The CAG is intended for users with OE equipment only. Users with GFE must still use RESCUE as their VPN solution. *** All VISN 11 staff currently using their own computer equipment (OE) to access the One VA VPN will gain access to the Citrix Access Gateway through the VISN 11 CAG. Beginning June 30, 2011, you will no longer be able to access VA resources via One VA VPN. VISN 11 staff with issued Government furnished computers (GFE) must utilize VA RESCUE to access VA resources. Original document created by Region 3 \\ VISN 7 Veterans Affairs 3/28/2011 Modified for use in Region 3 \\ VISN 11 5/17/2011

2 Table of Contents IMPORTANT NOTICE:... 3 Installation:... 3 Prerequisites... 3 Connecting to the Citrix Access Gateway (CAG):... 4 Troubleshooting... 7 Accessing the CAG for VISN Connection to VA resources:... 8 Connection to the CAG can be accomplished in two ways... 8 Logging Off Printing: Saving files: PKI CAG Support: Appendix A Supported Operating Systems for Citrix Access Gateway: To utilize the Citrix Online Plug- in for Windows v To utilize the Citrix Online Plug- in for Macintosh v11.1 and v Appendix B Creating a Shortcut to the Citrix CAG on your desktop:

3 IMPORTANT NOTICE: All VISN 11 staff currently using their own computer equipment (OE) to access the ONE VA VPN will now gain access to VA resources through the VISN 11 CAG (Citrix Access Gateway). Beginning June 30, 2011, you will no longer be able to access VA resources via ONE VA VPN. VISN 11 staff with issued Government furnished computers (GFE) must utilize VA RESCUE to access VA resources. Installation: Prerequisites See Supported Operating Systems in Appendix A below prior to connecting. Verify TLS 1.0 is enabled in your web browser o For Internet Explorer Open Internet Explorer > Go to Tools > Internet Options > select the Advanced Tab > In the Settings box, under the Security section, you should see 'Use TLS 1.0' > verify the option is checked Add *.va.gov to trusted sites (required for Internet Explorer 9) ***NOTE: If you are using GFE (government furnished equipment) this step should be skipped. o Open Internet Explorer. Click on Tools (Menu bar) OR Gear icon (in Internet Explorer 9) Click on Internet Options > click the Security tab > select Trusted Sites > click Sites > 3

4 In Add this website to the zone: type *.va.gov > select Add > select close > select OK Connecting to the Citrix Access Gateway (CAG): https://vareast.vpn.va.gov Type one of the following URL's into your web browser: https://varnorth.vpn.va.gov https://varwest.vpn.va.gov https://vareast.vpn.va.gov https://varsouth.vpn.va.gov Enter your DomainName\UserName (i.e. vha11\vhadayxxxxxx) and password > select 'Logon' The 1st time you connect, you will be prompted to install the Citrix Client. If prompted > check 'I agree' > select 'Install' (NOTE: this Add- on does not require administrative privileges to run. If you are not prompted to install and this is your first time connecting, you may have to manually install the Citrix plug- in. Manual installation instructions can be found in the Troubleshooting section of this document). 4

5 When prompted, select 'RUN'. Once complete you will see 'Installation complete successfully' > select 'OK' "Once the software is installed, the Internet Explorer informational bar may appear at the top. Click on the bar and select Run ActiveX Control" (Note: If your web browser locks up, restart your web browser) Select a folder with the application to execute > once you select an application you will be presented with the 'VA Security Warning' logon banner > select 'OK' When prompted for "An online application is attempting " > select 'Permit use' 5

6 6

7 Troubleshooting ERROR 1: An error occurred while trying to access the requested resource is displayed when attempting to launch an application. Resolution 1: Manually download and install the latest Citrix plug- in for your operating system. Manually install the Citrix Online Plug- in: Go to https://media.vpn.va.gov > in the Left navigation pane, mouse over 'Media' > select 'Citrix Media' > select the plug- in compatible with your Operating System OR Got to > select Client Center > select your Operating System > download and install the 'Citrix Online plug- in - web' Error 2: General connection issues. Resolution 2: (a) See Supported Operating Systems for Citrix Access Gateway in Appendix A (b) Uninstall the current version of the Citrix online plug- in and re- install. Error 3: You receive The page cannot be displayed when attempting to connect to the site (i.e. https://vareast.vpn.va.gov) Resolution 3: Enable TLS version 1.0. Click here for instructions. Error 4: Application Launch Fails after Upgrading to Internet Explorer 9 Resolution 4: see 7

8 Need more help? Accessing the CAG for VISN 11 Connection to VA resources: Connection to the CAG can be accomplished in two ways. 1. Typing one of the following URL s into your browser: https://vareast.vpn.va.gov https://varsouth.vpn.va.gov https://varwest.vpn.va.gov https://varnorth.vpn.va.gov 2. Via a shortcut on your desktop. You can create a shortcut on your desktop directing you to the most frequently used connection site which would be, for VISN 11, https://vareast.vpn.va.gov. Instructions for creating a desktop shortcut are included in Appendix B. You will be prompted for your login credentials. 8

9 Enter your DomainName\UserName (i.e. vha10\vhadayxxxxxx) and password > select 'Logon' The following will display while connection is in progress: You will be directed to the Main Menu: 9

10 There are common items on the Main Menu, which are available to all users. These are MS Communicator Web Link, MS Office applications, including Outlook, VISN 11 VistA (Attachmate Reflections for each site in VISN 11), Visio, Adobe Acrobat, and ProClarity. We have also added published connections to your main mapped drives. Also included on the desktop are subfolders for each facility in VISN 10. Each folder contains site Specific connection to CPRS, as well as a link to the facility intranet homepage. 10

11 Once you select an application to use, like MS Word, for example you will be presented with the 'VA Security Warning' logon banner ***NOTE*** You will see the following four screens each time you open a new application on the CAG. > select 'OK' If prompted for "An online application is attempting " > select 'Permit use' A Citrix MesageBox will display for the application you are running: 11

12 Your logon Script will now execute. your application will now start: Logging Off When finished with your session, you must log off. Please click the Log Off icon in the upper right corner: You will then see the following screen. At this point you are logged off of the CAG: 12

13 Printing: Printing is not currently permitted while connected to the CAG. You will not be able to print to your local home printer or VA printers at this time. VA is currently reviewing policy on this matter. Saving files: You will be able to save files to your home drive from CAG based applications. To save, select FILE/SAVE AS You will see the following: Click Yes. The Save As screen will appear: 13

14 You will select your home drive, and type in the file name and click Save You may also select your Service drive (S) or your public drive (P). PKI At this time the use of PKI certificates is not supported on the CAG. Information will be forwarded when this function is available. CAG Support: As with the old One VA VPN, Support is not available for problems on your personal PC, If you encounter problems with logging in to the CAG, you must contact the National VPN Help desk at For issues with launching applications, please contact your local Site help desk for support. 14

15 Appendix A Supported Operating Systems for Citrix Access Gateway: (Pasted from <https://media.vpn.va.gov/imagestream.aspx?docid=249> ) FOR FURTHER INFORMATION REFERENCE: Citrix Receivers & Plug- ins To utilize the Citrix Online Plug- in for Windows v12.1 Supported Windows Operating Systems: Windows 7, 32- bit and 64- bit editions (including Embedded Edition) Windows XP Professional, 32- bit and 64- bit editions Windows XP Embedded Windows Vista, 32- bit and 64- bit editions Windows Server 2008 R1, 32- bit and 64- bit editions (not supported by XenDesktop connections) Windows Server 2008 R2, 64- bit edition (not supported by XenDesktop connections) Windows Server 2003, 32- bit and 64- bit editions (not supported by XenDesktop connections) Supported Browsers: Internet Explorer Version 6.0 through 8.0 (NOTE: As of March 11, 2011 Citrix has not released an official supportability statement for Internet Explorer 9 scheduled for release on March 14, 2011) Mozilla Firefox Version 1.x through 3.x.NET Framework Requirements (XenDesktop Connections Only) To use the Desktop Viewer,.NET 2.0 Service Pack 1 or later is required. Hardware Requirements: VGA or SVGA video adapter with color monitor Windows- compatible sound card for sound support (optional) For network connections to the server farm, a network interface card (NIC) and the appropriate network transport software To utilize the Citrix Online Plug- in for Macintosh v11.1 and v11.2 Supported Macintosh Operating Systems: Mac OS X Version 10.4 (Intel and PowerPC) 32- bit and 64- bit with Safari Browser Mac OS X Version 10.5 (Intel and PowerPC) 32- bit and 64- bit with Safari Browser Mac OS X Version 10.6 (Intel only) 32- bit and 64- bit with Safari Browser Hardware Requirements The computer on which you intend to install the plug- in must meet the following minimum requirements: At least 256 MB of RAM 29 MB of free disk space A working network or Internet connection to connect to servers 15

16 Appendix B Creating a Shortcut to the Citrix CAG on your desktop: Right- click anywhere on your d esktop and s elect New Followed b y Shortcut The following will appear: Type in the URL for the CAG gateway you wish to add. (Normally VISN 11 will utilize the EAST gateway). 16

17 Click Next. The following will appear: Type in Citrix Access Gateway or, any other name which has meaning for you to describe this shortcut. Click Finish. 17

18 18

Connecting Remotely via the Citrix Access Gateway (CAG)

Connecting Remotely via the Citrix Access Gateway (CAG) 2011 Connecting Remotely via the Citrix Access Gateway (CAG) Version 2.0 *** The CAG is intended for users with OE equipment only. Users with GFE must still use RESCUE as their VPN solution. *** All VISN

More information

Introduction... 2. Requesting a VPN Account... 2. Accessing the Citrix Access Gateway (CAG)... 3. Tips and Tricks... 9

Introduction... 2. Requesting a VPN Account... 2. Accessing the Citrix Access Gateway (CAG)... 3. Tips and Tricks... 9 NWI Research VPN Basics Table of Contents Introduction... 2 Requesting a VPN Account... 2 Accessing the Citrix Access Gateway (CAG)... 3 Tips and Tricks... 9 Back up Your Favorites and Desktop Folders

More information

Finance & Information Management Network Operations

Finance & Information Management Network Operations Finance & Information Management Network Operations Accessing Advance via External Affairs remote access system, Citrix. 1. Using a web browser, it s possibly to access Advance without the application

More information

Citrix Introduction and FAQs

Citrix Introduction and FAQs Citrix Introduction and FAQs Introduction to Citrix... 2 Why should I use this?... 2 What about Support?... 2 What browser should I use?... 2 Known Issues... 2 System Requirements for Windows-based computers...

More information

Citrix Client Install Instructions

Citrix Client Install Instructions Citrix Client Install Instructions If you are using Citrix remotely, Information Technology Services recommends updating Citrix client to the newest version available online. You must be an administrator

More information

Windows Installation 1. On a Windows PC (For MAC, skip to next section), at the file download prompt click Run.

Windows Installation 1. On a Windows PC (For MAC, skip to next section), at the file download prompt click Run. Introduction These instructions are for Windows and MAC users ONLY. For Mobile devices (IOS/Android), use the Mobile Device document found on the portal Login Page. For Windows 8.x users: At this time,

More information

MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB

MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB Last Updated: February 18, 2012. Med Access Support Alberta Netcare Portal Support Alberta Health Services

More information

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook Windows and MAC User Handbook How to Connect Your PC or MAC Remotely and Securely to Your U.S. Department of Commerce Account Developed for You by the Office of IT Services (OITS)/IT Service Desk *** For

More information

How to remotely access your Virtual Desktop from outside the college using VMware View Client. How to guide

How to remotely access your Virtual Desktop from outside the college using VMware View Client. How to guide How to remotely access your Virtual Desktop from outside the college using VMware View Client How to guide Author: ICT Services Version: 1.0 Date: November 2015 Contents What is the VMware View Client?...

More information

ARCHER & GREINER. Citrix Client Install Instructions - For ALL Citrix Users. BigHand Client Install Instructions - For BigHand Users Only

ARCHER & GREINER. Citrix Client Install Instructions - For ALL Citrix Users. BigHand Client Install Instructions - For BigHand Users Only ARCHER & GREINER Citrix Client Install Instructions - For ALL Citrix Users BigHand Client Install Instructions - For BigHand Users Only Table of Contents Citrix Client Install Instructions - For ALL Citrix

More information

CONNECT-TO-CHOP USER GUIDE

CONNECT-TO-CHOP USER GUIDE CONNECT-TO-CHOP USER GUIDE VERSION V8 Table of Contents 1 Overview... 3 2 Requirements... 3 2.1 Security... 3 2.2 Computer... 3 2.3 Application... 3 2.3.1 Web Browser... 3 2.3.2 Prerequisites... 3 3 Logon...

More information

Remote Access Enhancements

Remote Access Enhancements Remote Access Enhancements Citrix/Epic Set-up Instructions Provided By: Akron Children s IT Department Date: 7/11/2012 Version: v6 2012 Children s Hospital Medical Center of Akron Table of Contents 1.

More information

Instructions for installing Citrix Receiver

Instructions for installing Citrix Receiver Instructions for installing Citrix Receiver Remote Access End User Reference Guide for Access to SJLinked Version 1.0 4/21/2014 Contents Introduction... 2 Installing Citrix Receiver for Windows... 3 Before

More information

Using Access.Centegra.Com (Physician Access) Secure Remote Access from the Internet

Using Access.Centegra.Com (Physician Access) Secure Remote Access from the Internet System Requirements These are the minimum requirements necessary to ensure the proper operation of Centegra Health System s Access.Centegra.Com. Administrative level access to the PC or other device used

More information

Remote Deposit Capture Installation Guide

Remote Deposit Capture Installation Guide Remote Deposit Capture Installation Guide Please contact businessbanking@farmingtonbankct.com or call 860-284-6549 with any questions. Remote Deposit Capture Installation Instructions It is necessary to

More information

Remote Access End User Reference Guide for Access to SJLinked Version 1.0 3/11/2014

Remote Access End User Reference Guide for Access to SJLinked Version 1.0 3/11/2014 Remote Access End User Reference Guide for Access to SJLinked Version 1.0 3/11/2014 Contents Introduction... 2 Installing Citrix Receiver for Windows... 3 Before You Begin... 3 System Requirements... 3

More information

The MLS Guide to installing Silverlight on your Microsoft Windows or Apple Macintosh Operating System

The MLS Guide to installing Silverlight on your Microsoft Windows or Apple Macintosh Operating System MLS 2009 The MLS Guide to installing Silverlight on your Microsoft or Apple Macintosh Operating System This document covers the compatibility of the Silverlight client interfaces. The Management interface

More information

Remote Access End User Reference Guide for SHC Portal Access

Remote Access End User Reference Guide for SHC Portal Access Remote Access End User Reference Guide for SHC Portal Access Version 2.0 6/7/2012 This remote access end user reference guide provides an overview of how to install Citrix receiver, which is a required

More information

Install and End User Reference Guide for Direct Access to Citrix Applications

Install and End User Reference Guide for Direct Access to Citrix Applications Install and End User Reference Guide for Direct Access to Citrix Applications Version 1.0 7/26/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a

More information

VPN AND CITRIX INSTALLATION GUIDE

VPN AND CITRIX INSTALLATION GUIDE Information Technology VPN AND CITRIX INSTALLATION GUIDE Overview of the CISCO SSL VPN Portal TMCC's Cisco SSL Virtual Private Network (VPN) portal was designed to give TMCC employees secure access to

More information

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client Version 1.1 1/15/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a required

More information

Remote Access User Guide using Citrix NetScaler Thin Client

Remote Access User Guide using Citrix NetScaler Thin Client Our Mission Statement To ensure that we are providing quality and efficient services and solutions that are consistent with the strategic goals of the Area, and that are closely aligned with the State's

More information

Portal Instructions for Mac

Portal Instructions for Mac Portal Instructions for Mac Table of Contents Introduction... 1 Preparing Safari... 2 Advanced Access Instructions... 3 Installing Java... 3 Setting the Default Browser... 3 Installing the Browser Plug-in...

More information

Citrix Remote Access Work Instructions

Citrix Remote Access Work Instructions Work Instructions Version 1.0 15 January 2010 InTACT Shared Services Centre ACT Department of Treasury Quality Management System Service Management Tools Contents Introduction... 3 Purpose... 3 Scope...

More information

For Mac User Directions, see page 5

For Mac User Directions, see page 5 Windows Vista, Windows 7, and Windows XP with Service Pack 3 Remote Desktop Access For Mac User Directions, see page 5 This instruction allows district staff and students to access the Commack UFSD network

More information

Citrix Receiver 11.8 for Macintosh OS X

Citrix Receiver 11.8 for Macintosh OS X 1. Document Control Record Document title Document Owner Citrix Receiver 11.8 for Macintosh OS X Rayna McKinley 2. Issue and Amendment Record Issue Date Revised by Comments 1 8/15/2013 Rayna McKinley Original

More information

VMware Horizon FLEX User Guide

VMware Horizon FLEX User Guide Horizon FLEX 1.1 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions of this

More information

CITRIX TROUBLESHOOTING TIPS

CITRIX TROUBLESHOOTING TIPS CITRIX TROUBLESHOOTING TIPS The purpose of this document is to outline the Most Common Frequently Asked Questions regarding access to the County of York Computer Systems via Citrix. SYSTEM REQUIREMENTS:

More information

Network Connect Installation and Usage Guide

Network Connect Installation and Usage Guide Network Connect Installation and Usage Guide I. Installing the Network Connect Client..2 II. Launching Network Connect from the Desktop.. 9 III. Launching Network Connect Pre-Windows Login 11 IV. Installing

More information

Remote Access to Niagara Wheatfield s Computer Network

Remote Access to Niagara Wheatfield s Computer Network Remote Access to Niagara Wheatfield s Computer Network Niagara Wheatfield Central School District Office of Instructional Technology Revised: June 24, 2010 Page 1 of 15 To gain access to Niagara Wheatfield

More information

Remote Terminal Service (RTS) User Guide (Version 2.1)

Remote Terminal Service (RTS) User Guide (Version 2.1) Remote Terminal Service (RTS) User Guide (Version 2.1) Page 1 Table of Content Content Page 1 Introduction 3 2 Prerequisite 3 3 Logon Corporate Network via Internet 4 4 Download and Install RTS Client

More information

Defense Logistics Agency. Virtual Desktop: User Guide

Defense Logistics Agency. Virtual Desktop: User Guide Defense Logistics Agency Virtual Desktop: Effective 04 TABLE OF CONTENTS Introduction... 3 Section 1: Virtual Desktop Overview... 4 1.1 Virtual Desktop Background... 4 Section 2: Device Type - Thin Client...

More information

Web Supervisor/Agent. System Requirements & Troubleshooting Guide. 989 Old Eagle School Road Wayne, PA 19087 (610) 964-8000. www.evolveip.

Web Supervisor/Agent. System Requirements & Troubleshooting Guide. 989 Old Eagle School Road Wayne, PA 19087 (610) 964-8000. www.evolveip. Web Supervisor/Agent System Requirements & Troubleshooting Guide 989 Old Eagle School Road Wayne, PA 19087 (610) 964-8000 www.evolveip.net Evolve IP Guide Copyright Notice Trademarks Copyright 2011 Evolve

More information

Scholastic Reading Inventory Installation Guide

Scholastic Reading Inventory Installation Guide Scholastic Reading Inventory Installation Guide For use with Scholastic Reading Inventory version 2.0.1 or later and SAM version 2.0.2 or later Copyright 2011 by Scholastic Inc. All rights reserved. Published

More information

How to Connect to Remote Desktop & How to Use Cisco AnyConnect Secure Mobility Client Secure VPN Connection

How to Connect to Remote Desktop & How to Use Cisco AnyConnect Secure Mobility Client Secure VPN Connection How to Connect to Remote Desktop & How to Use Cisco AnyConnect Secure Mobility Client Secure VPN Connection Revised 09/2014 These instructions presume that you already have the Cisco AnyConnect Secure

More information

Charter Business Desktop Security Administrator's Guide

Charter Business Desktop Security Administrator's Guide Charter Business Desktop Security Administrator's Guide Table of Contents Chapter 1: Introduction... 4 Chapter 2: Getting Started... 5 Creating a new user... 6 Recovering and changing your password...

More information

XF Extracellular Flux Analyzer. Installation and Troubleshooting Guide

XF Extracellular Flux Analyzer. Installation and Troubleshooting Guide Installation and Troubleshooting Guide February 24, 2014 2 TABLE OF CONTENTS XF Client System and File Requirements 4 Frequently Asked Questions. 4 Installation.. 5 Installing XF Software.. 5 Resolving

More information

VPN User Guide. For Mac

VPN User Guide. For Mac VPN User Guide For Mac System Requirements Operating System: Mac OSX. Internet Browser: Safari (Firefox and Google Chrome are NOT currently supported). Disclaimer Your computer must have the system requirements

More information

Coillte IT has recently upgraded the Remote Access Solution to a new platform.

Coillte IT has recently upgraded the Remote Access Solution to a new platform. Overview Coillte IT has recently upgraded the Remote Access Solution to a new platform. This document explains how to gain access to the Coillte network using your home computer through the new Remote

More information

Citrix Remote Access Portal U s e r M a n u a l

Citrix Remote Access Portal U s e r M a n u a l Citrix Remote Access Portal U s e r M a n u a l 1 P a g e Table of Contents Table of Contents... 2 Introduction... 3 1. What is Citrix and how does it work?... 4 2. PC Setup/Internet Explorer - Connecting

More information

Citrix for Mac Installation

Citrix for Mac Installation While some MCPS applications run on Macintosh computers, other applications do not function properly. One method to get these applications (such as Outlook and Special Education s O/SS) is to add a mini-program

More information

Section 1.0 Getting Started with the Vālant EMR. Contents

Section 1.0 Getting Started with the Vālant EMR. Contents Section 1.0 Getting Started with the Vālant EMR Contents Getting Started with the Valant EMR application:... 2 Hardware Requirements for the Vālant EMR:... 3 Software Requirements for the Vālant EMR:...

More information

my.airproducts.com Windows Vista Client Configuration

my.airproducts.com Windows Vista Client Configuration my.airproducts.com Windows Vista Client Configuration To successfully connect to the Air Products my.airproducts.com website, the client computer needs to have the following three pieces of software installed

More information

ApplicationXtender 7.0 Upgrade on 23 September 2015

ApplicationXtender 7.0 Upgrade on 23 September 2015 ApplicationXtender 7.0 Upgrade on 23 September 2015 After the Banner Document Management (BDM) 8.5 upgrade is performed, if you have previously installed ApplicationXtender 6.5 or its components on your

More information

Remote Access: Internet Explorer

Remote Access: Internet Explorer Introduction: Welcome to the MSVU Remote Access service. The following documentation is intended to assist first time or active users with connecting, authenticating and properly logging out of Remote

More information

How to use Mints@Home

How to use Mints@Home How to use Mints@Home Citrix Remote Access gives Mints users the ability to access University Of Cambridge and MINTS resources from any computer, anywhere in the world,. The service requires a high-speed

More information

Mercy s Remote Access Instructions

Mercy s Remote Access Instructions Mercy s Remote Access Instructions ~~~~~~~~~~~~~~ Section A Windows 2000 / XP ~~~~~~~~~~~~~~ I. Install Meditech............................... A1 II. Install VPN Client............................. A3

More information

extranet.airproducts.com Windows XP Client Configuration

extranet.airproducts.com Windows XP Client Configuration extranet.airproducts.com Windows XP Client Configuration To successfully connect to the Air Products extranet.airproducts.com website and have full functionality, the client computer needs to have the

More information

VIRTUAL SOFTWARE LIBRARY REFERENCE GUIDE

VIRTUAL SOFTWARE LIBRARY REFERENCE GUIDE VIRTUAL SOFTWARE LIBRARY REFERENCE GUIDE INTRODUCTION The Virtual Software Library (VSL) provides remote and on-campus access to lab/course software. This approach is intended to simplify access for all

More information

Richmond Systems. SupportDesk Quick Start Guide

Richmond Systems. SupportDesk Quick Start Guide Richmond Systems SupportDesk Quick Start Guide Table of Contents SupportDesk Quick Start Guide...1 Introduction...1 Pre-requisites...2 Installation at a Glance...2 Installation...3 Setup Console...13

More information

Virtual Owl. Guide for Windows. University Information Technology Services. Training, Outreach, Learning Technologies & Video Production

Virtual Owl. Guide for Windows. University Information Technology Services. Training, Outreach, Learning Technologies & Video Production Virtual Owl Guide for Windows University Information Technology Services Training, Outreach, Learning Technologies & Video Production Copyright 2015 KSU Division of University Information Technology Services

More information

Server Sentinel Client Workstation

Server Sentinel Client Workstation Server Sentinel Client Workstation Installation and Reinstallation Guide Server Sentinel 4.4.3 and Higher April 2008 . unisys imagine it. done. Server Sentinel Client Workstation Installation and Reinstallation

More information

formerly Help Desk Authority 9.1.3 Upgrade Guide

formerly Help Desk Authority 9.1.3 Upgrade Guide formerly Help Desk Authority 9.1.3 Upgrade Guide 2 Contacting Quest Software Email: Mail: Web site: info@quest.com Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo, CA 92656 USA www.quest.com

More information

FTP Over SSL (FTPS) Core FTP LE. Installing Core FTP LE"

FTP Over SSL (FTPS) Core FTP LE. Installing Core FTP LE FTP Over SSL (FTPS) Gordon State College has setup FTP Over SSL (also known as FTPS ) to allow students, faculty, and staff to access resources from our Servers from off-campus using an encrypted connection.

More information

Web Conferencing Version 8.3 Troubleshooting Guide

Web Conferencing Version 8.3 Troubleshooting Guide System Requirements General Requirements Web Conferencing Version 8.3 Troubleshooting Guide Listed below are the minimum requirements for participants accessing the web conferencing service. Systems which

More information

Guide to Using Citrix at SLU (Windows)

Guide to Using Citrix at SLU (Windows) 1 Guide to Using Citrix at SLU (Windows) Section 1: Installing Citrix Client on Your Computer Page 2 Section 2: Citrix Homepage Page 9 Section 3: Troubleshooting Page 11 Section 4: Opening and Saving Files

More information

Remote Access. Remote Access Start-up Guide. Non Cheshire East Council PC s/laptops. Page 0

Remote Access. Remote Access Start-up Guide. Non Cheshire East Council PC s/laptops. Page 0 Remote Access Remote Access Start-up Guide Non Cheshire East Council PC s/laptops Page 0 Page 1 1. Getting Started NGD provides easy access to all your Cheshire East documents and applications whilst not

More information

SEDAR Client Installation Guide. Version 1.2

SEDAR Client Installation Guide. Version 1.2 SEDAR Client Installation Guide Version 1.2 January 27, 2014 10 Contents About This Guide... 2 Assumptions... 3 Date Format Synchronization... 3 Before You Begin the Installation Test of the SEDAR Client...

More information

XenApp & XenDesktop Documentation. Help Desk (202) 994-8096 www.columbian.gwu.edu/ots

XenApp & XenDesktop Documentation. Help Desk (202) 994-8096 www.columbian.gwu.edu/ots XenApp & XenDesktop Documentation Help Desk (202) 994-8096 www.columbian.gwu.edu/ots 1 Version Date Comments Author v1.0 June 2011 Initial Version R. Shore v2.0 December 2011 Full Revision R. Shore v2.1

More information

Before You Begin, Your Computer Must Meet the System Requirements

Before You Begin, Your Computer Must Meet the System Requirements Before You Begin, Your Computer Must Meet the System Requirements Windows: Minimum: Windows Vista SP2 or Windows 7 & 8 Remote Desktop Protocol (connection) 7.1 or higher 150 MB hard drive space 2 GB RAM

More information

Microsoft Windows Installation and Troubleshooting Guide

Microsoft Windows Installation and Troubleshooting Guide Remote Access Services Microsoft Windows - Installation and Troubleshooting Guide Version 2.1 February 19, 2013 1 P age TABLE OF CONTENTS 1 MICROSOFT WINDOWS XP INSTALLATION PROCEDURES... 3 2 MICROSOFT

More information

Student SR Access from Home

Student SR Access from Home Student SR Access from Home Overview Secondary students (grades 7 12) who have a home computer with an Internet service, Microsoft Windows, and Internet Explorer can access files on their AISD H drive

More information

How to Use Remote Access Using Internet Explorer

How to Use Remote Access Using Internet Explorer Introduction Welcome to the Mount s Remote Access service. The following documentation is intended to assist first time or active users with connecting, authenticating and properly logging out of Remote

More information

ACCESSING CERNER ON A MAC (October 1, 2012)

ACCESSING CERNER ON A MAC (October 1, 2012) ACCESSING CERNER ON A MAC (October 1, 2012) For any questions regarding these instructions, or for assistance with accessing Cerner from a Mac, iphone or ipad please contact Dr. Behra at jbehra@ematucson.com.

More information

VPN User Guide. For PC

VPN User Guide. For PC VPN User Guide For PC System Requirements Operating System: Windows XP, Windows Vista, or Windows 7. (Windows 8 is not officially supported, but does work for some users.) Internet Browser: Internet Explorer

More information

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources Akin Gump Strauss Hauer & Feld LLP Remote Access Resources Firm Laptop Windows Home PC Mac Computer Apple ipad Android Devices Exit akingump.com 2013 Akin Gump Strauss Hauer & Feld LLP Checkpoint VPN (Firm

More information

VPN User Guide. For Mac

VPN User Guide. For Mac VPN User Guide For Mac System Requirements Operating System: Mac OSX. Internet Browser: Safari (Firefox and Google Chrome are NOT currently supported). Disclaimer Your computer must have the system requirements

More information

...1 CITRIX REMOTE ACCESS WINDOWS 7...1 TABLE OF CONTENTS...1 ADDING CITRIX.AKERMAN.COM AS A TRUSTED SITE TO INTERNET EXPLORER 8.0...

...1 CITRIX REMOTE ACCESS WINDOWS 7...1 TABLE OF CONTENTS...1 ADDING CITRIX.AKERMAN.COM AS A TRUSTED SITE TO INTERNET EXPLORER 8.0... TABLE OF CONTENTS...1 CITRIX REMOTE ACCESS WINDOWS 7...1 TABLE OF CONTENTS...1 ADDING CITRIX.AKERMAN.COM AS A TRUSTED SITE TO INTERNET EXPLORER 8.0...2 INSTALLING THE ENDPOINT ANALYSIS...4 LOGGING OFF

More information

Internet Remote Access FirePass SSL VPN

Internet Remote Access FirePass SSL VPN Internet Remote Access FirePass SSL VPN Remote access to select Central Washington Hospital (CWH) information systems is available for hospital workers. Using a Web browser (Internet Explorer, Firefox,

More information

DOE VPN Client Installation and Setup Guide March 2011

DOE VPN Client Installation and Setup Guide March 2011 DOE VPN Client Installation and Setup Guide March 2011 Table of Contents Introduction... 3 System Requirements... 3 Microsoft Windows... 3 Mac OS X... 4 Windows... 4 Installation for the Cisco AnyConnect

More information

Citrix XenApp 6.5 User Guide. For Windows and OS X

Citrix XenApp 6.5 User Guide. For Windows and OS X Citrix XenApp 6.5 User Guide For Windows and OS X Table of Contents Target Audience... 3 Prerequisites... 3 Windows:... 3 OS X:... 3 Installing Client... 4 Downloading the Client:... 4 Launching the Installer...

More information

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources (DUO)

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources (DUO) Akin Gump Strauss Hauer & Feld LLP Remote Access Resources (DUO) Firm Laptop Windows Home PC Mac Computer Apple ipad Android Devices Exit akingump.com 2015 Akin Gump Strauss Hauer & Feld LLP Check Point

More information

REMOTE DESKTOP WEB PORTAL (RD Web) ACCESS GUIDE Updated 12/30/2013

REMOTE DESKTOP WEB PORTAL (RD Web) ACCESS GUIDE Updated 12/30/2013 REMOTE DESKTOP WEB PORTAL (RD Web) ACCESS GUIDE Updated 12/30/2013 SUMMARY This guide shows how to configure a computer to use the Remote Desktop Web Portal and access applications such as Blackbaud Raiser

More information

LSGMI REMOTE DESKTOP SERVICES.

LSGMI REMOTE DESKTOP SERVICES. LSGMI REMOTE DESKTOP SERVICES. This Document is to describe the steps that you should follow in order to have a secured Remote Access to this Service. Requirements: Access to Remote Services is only supported

More information

VPN User Guide. For PC

VPN User Guide. For PC VPN User Guide For PC System Requirements Operating System: Windows XP, Windows Vista, or Windows 7. (Windows 8 is not officially supported, but does work for some users.) Internet Browser: Internet Explorer

More information

Overview... 2. Using the Secure Desktop Agent... 4. Troubleshooting... 10

Overview... 2. Using the Secure Desktop Agent... 4. Troubleshooting... 10 Overview... 2 Installing... 2 Step 1: Download... 2 Step 2: Install... 2 Step 3: Sign In... 3 Step 4: That's It!... 3 Minimum System Requirements:... 3 Using the Secure Desktop Agent... 4 Accessing & Login

More information

Windows VPN and Epic Installation Instructions

Windows VPN and Epic Installation Instructions Windows VPN and Epic Installation Instructions Contents Read Me First... 2 Windows 8 VPN installation instructions... 3 Windows 7 VPN installation instructions... 5 BIGIPEdge FAT Client installation instructions...

More information

Hardware/Software Requirements For Self-Hosting Multi Server

Hardware/Software Requirements For Self-Hosting Multi Server Hardware/Software Requirements For Self-Hosting Multi Server Ebix recommends two or more servers for sites with more than 20 active users. The first step is deciding which type of configuration would best

More information

Re-associating.ica file extension on Vista/Windows 7 machines

Re-associating.ica file extension on Vista/Windows 7 machines Troubleshooting This page provides answers to common problems you may have encountered when using TENGRAPH Online. Re-associating.ica file extension on Vista/Windows 7 machines There is a known issue that

More information

Yale Software Library

Yale Software Library Yale Software Library http://www.yale.edu/its/software/ For assistance contact the ITS Help Desk 203-432-9000, helpdesk@yale.edu Remote Desktop for Macintosh connection to Windows MS Remote Desktop Client

More information

Installing the Cisco AnyConnect YSU VPN Client Windows XP or later

Installing the Cisco AnyConnect YSU VPN Client Windows XP or later Installing the Cisco AnyConnect YSU VPN Client Windows XP or later Required Items: Windows XP or later, YSU directory account, Windows account with administrator privileges This guide will assist you with

More information

SSL VPN Support Guide

SSL VPN Support Guide P a g e 1 SSL VPN Support Guide Revision date: 5/4/10 P a g e 2 Table of Contents Before calling the Support Desk..pg 3 What the Support Desk can assist users with. pg 4 Instructions for PC users (Internet

More information

Citrix Access Gateway Plug-in for Windows User Guide

Citrix Access Gateway Plug-in for Windows User Guide Citrix Access Gateway Plug-in for Windows User Guide Access Gateway 9.2, Enterprise Edition Copyright and Trademark Notice Use of the product documented in this guide is subject to your prior acceptance

More information

Student Getting Started Guide

Student Getting Started Guide with with Student Getting Started Guide TABLE OF CONTENTS Table of Contents FIRST STEPS TO ENSURE SUCCESS... 3 Ensure System Requirements are met on Your Computer... 3 Find Out Which Operating System Is

More information

Accessing the Media General SSL VPN

Accessing the Media General SSL VPN Launching Applications and Mapping Drives Remote Desktop Outlook Launching Web Applications Full Access VPN Note: To access the Media General VPN, anti-virus software must be installed and running on your

More information

Non-Employee VPN Quick Start Guide

Non-Employee VPN Quick Start Guide 1. Computer Requirements Pentium-based personal computer Windows XP SP3: 128 MB RAM Windows Vista Windows 7 Home/Pro 10 MB hard disk space Microsoft Internet Explorer 6.0 or later or Mozilla Firefox 1.0

More information

Instructions for Department of Public Health (DPH) WebConnect (Mac)

Instructions for Department of Public Health (DPH) WebConnect (Mac) Instructions for Department of Public Health (DPH) WebConnect (Mac) UCSF at SFGH Computing and Network Services Hours of Operation: Monday Friday 8 AM to 5PM Pacific Time Website: http://tiny.ucsf.edu/sfghcns

More information

MySabre with Sabre VPN

MySabre with Sabre VPN MySabre with Sabre VPN MIGRATION / INSTALLATION GUIDE T a b l e o f C o n t e n t s Table of Contents... ii Introduction... 3 Before Installing... 3 New MySabre User Installation... 4 Appendix A ActiveX

More information

Amadeus Selling Platform 3.1 P120

Amadeus Selling Platform 3.1 P120 Amadeus Selling Platform 3.1 P120 Installation Guide Terminal Server and Citrix Index 1 Introduction... 3 1.1 About this guide... 3 1.2 Intended audience... 3 2 Limitations and requirements... 3 3 Technical

More information

PEARSON Parent/Teacher Guide to Online Electronic Practice Assessment Tests (epats) FAQs, Instructions, and Hardware & Software Requirements

PEARSON Parent/Teacher Guide to Online Electronic Practice Assessment Tests (epats) FAQs, Instructions, and Hardware & Software Requirements PEARSON Parent/Teacher Guide to Online Electronic Practice Assessment Tests (epats) FAQs, Instructions, and Hardware & Software Requirements Copyright 2014 4/11/2014 Table of Contents Introduction... 1

More information

Installation Instructions

Installation Instructions Avira Secure Backup Installation Instructions Trademarks and Copyright Trademarks Windows is a registered trademark of the Microsoft Corporation in the United States and other countries. All other brand

More information

Virtual Office Remote Installation Guide

Virtual Office Remote Installation Guide Virtual Office Remote Installation Guide Table of Contents VIRTUAL OFFICE REMOTE INSTALLATION GUIDE... 3 UNIVERSAL PRINTER CONFIGURATION INSTRUCTIONS... 12 CHANGING DEFAULT PRINTERS ON LOCAL SYSTEM...

More information

Getting Started with Vision 6

Getting Started with Vision 6 Getting Started with Vision 6 Version 6.9 Notice Copyright 1981-2009 Netop Business Solutions A/S. All Rights Reserved. Portions used under license from third parties. Please send any comments to: Netop

More information

Manual of UPClink VPN.UPC.EDU (For Windows 7)

Manual of UPClink VPN.UPC.EDU (For Windows 7) Manual of UPClink VPN.UPC.EDU (For Windows 7) SYSTEM REQUIREMENTS Required software: - Windows operating Systems Windows Vista Service Pack 1 or 2 for 32/64 bits Windows 7 for 32/64 bits Windows XP Professional

More information

Business Objects InfoView Quick-start Guide

Business Objects InfoView Quick-start Guide Business Objects InfoView Quick-start Guide Last Modified: 10/28/2015 The latest PDF version of this document can be found at: http://www.calpolycorporation.com/docs/finance/boeinfoviewquickstart.pdf What

More information

Global VPN Client Getting Started Guide

Global VPN Client Getting Started Guide Global VPN Client Getting Started Guide 1 Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your system. CAUTION: A CAUTION indicates potential

More information

ecstudent-ts Terminal Server How to Use

ecstudent-ts Terminal Server How to Use ecstudent-ts Terminal Server How to Use Connect to Cisco Any Connect Connect to Terminal Server, Set Options to Use Home Computer Files, Printers, Clipboard Use Network Folders Copy Files from Network

More information

NS Financials. Client Platform Guide for Mac Using Safari Incl Citrix Setup As A Local Client

NS Financials. Client Platform Guide for Mac Using Safari Incl Citrix Setup As A Local Client NS Financials Client Platform Guide for Mac Using Safari Incl Citrix Setup As A Local Client This document describes how to access the NS Financials system through Safari on an Apple Mac and outlines the

More information

Table of Contents. Oracle/Sun JRE Upgrade Instructions. Verify Hard Disk Space JRE 1.6.0.35

Table of Contents. Oracle/Sun JRE Upgrade Instructions. Verify Hard Disk Space JRE 1.6.0.35 Table of Contents Oracle/Sun JRE Upgrade Instructions... 1 Verify Hard Disk Space... 1 JRE Install Directions for Windows Vista or Windows 7... 2 EWB Sign-on with the New JRE... 7 Problem and Resolution

More information