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1 Medstar Health Dell Services Non Medstar Device Citrix Connectivity Guide October 2012 Sean Kaminski Dell Services System Admin Consultant 1

2 Table of Contents Overview...3 What is Citrix and why do I need it...3 Device Types...3 How do I connect...3 Desktop Systems...4 Windows Clients...4 Macintosh OSx devices...4 Mobile Devices...4 ios Devices...5 Android Devices

3 Overview This document was developed as a guide to help install the Citrix client on personal devices to allow connectivity to the MedStar Health external Citrix site which is reachable at https://citrix.medstar.net Disclaimer: This document does not infer any level of support for connectivity of personal devices to the Medstar Health Citrix Environment. Medstar Health and Dell Services do not provide support or troubleshooting for connecting your personal device to the Medstar Health Citrix environment. Support for connectivity from Medstar Health owned devices will be provided through the normal channels. What is Citrix and why do I need it Citrix is application virtualization and allows remote access to applications regardless of location. Citrix technologies and compressions greatly improve application response and performance. The application appears to be running on your device but is actually running on the Citrix Server. Additionally, as no data is transferred to your device, the solution is much more secure than other application delivery methods. Device Types The Medstar Citrix environment can be connected to from various devices. The primary device type that connects into the environment are Windows based PC s however connectivity options exist for Macintosh OSx and mobile devices running ios and Android. This document will provide some tips and tricks to help you connect your various devices to the applications made available to you via https://citrix.medstar.net. How do I connect For desktop systems, point your browser to https://citrix.medstar.net. The web page will open and offer to install or download the client if necessary. Once you have the necessary client, you will be able to logon and use the applications that are available to you. Mobile devices require the installation of Citrix Receiver which is available from the Android Market aka Google Play, or the Apple App Store depending on your device. Additional connectivity information for the various device types are provided below. This includes screenshots for the Mobile devices and additional information to help with connectivity on the Desktop systems. 3

4 Desktop Systems Windows Clients If no client exists, you should be provided an option to install the client upon connection to https://citrix.medstar.net Add citrix.medstar.net to trusted sites in Internet Options Recommended Browser is Internet Explorer 8 or 9 Firefox Browser does work Google Chrome does work however, since Client Auto-Detection does not work, you must modify the settings after you logon to use the Native Client. Once you have signed in, click the Settings button and select Native Client even though it says Not available. Due to this, we recommend Internet Explorer or Firefox. Macintosh OSx devices If no client exists, you should be provided an option to download and install the Citrix receiver from If this is not automatically presented to you it is recommended to open a connection to to download and install Citrix Receiver Firefox works better than Safari if connecting to https://citrix.medstar.net using Safari causes issues or does not launch your applications via Citrix (after installing the client), we recommend trying Firefox as the browser. We have seen instances where Firefox will allow the application to launch successfully when Safari will not. Mobile Devices As with any device, network speeds greatly affect the performance of every application. To help ensure an optimal user experience, we recommend that your device is connected to the Internet using a Wi-FI connection. While 3G and 4G speeds are normally fast enough for a good experience, they can also be very inconsistent resulting in some application pauses, disconnects and other errors. Please keep in mind that most applications are NOT designed for touch input. Use the Zoom feature when necessary to help ensure you are pressing on the correct menu option or button when using applications via mobile devices. To help simplify the configuration of the Citrix Receiver client on mobile devices, two auto-configuration links have been configured and made available via By opening the appropriate link for your device type (Android or ios), the Citrix Receiver account will be created and configured for using Citrix Receiver. In order for this to work correctly, you MUST have already installed Citrix Receiver on your device. Once Receiver has been installed, open your browser to and then click on the appropriate link for your tablet. You will be asked if you want Add Account. Press the button for Add Account and then click Save. Then Select the Medstar Health Citrix account to logon. 4

5 ipad - Once Receiver has been installed, open your browser to and then click on the appropriate link for your tablet. You will be asked if you want to Add Account. Press the button for Add Account and then click Save. Then open Citrix Receiver and Select the Medstar Health Citrix account to logon. You can then sign in using your Medstar credentials and open your available applications. Android we recommend loading Firefox as the default browser. Using Firefox, open your browser to and then click on the appropriate link for your tablet. You should then see a notification that the account was added. Open Citrix Receiver and click Log On. If presented with a prompt to Install, press the Skip to Log on option. You can then sign in using your Medstar credentials and open your available applications. If the automatic configuration steps above do not work for your device, the screenshots below will provide assistance in manually configuring your device for connection. Mobile Device Manual Configuration steps The steps below configure Citrix receiver but provide a different experience than the normal Web Interface you may be used to using. ios Devices These screen shots are captured from an ipad2. Due to the various applications that may be loaded on each personal device, the screenshots below may differ from your actual device. 1. From the Apple App Store, search for Citrix and install Citrix Receiver on your device. Once it s installed, find the new icon and open Citrix Receiver 5

6 2. Once Citrix Receiver is open click Add Account 3. For the Address, enter https://citrix.medstar.net and press Go 6

7 7

8 4. From this screen, enter your Username, Password and Domain and then press Next. You can enter your password now but due to security requirements, your password is NOT saved. 5. Once the Keyboard disappears, press Save 8

9 6. Once you are successfully signed in, you may see a screen similar to the one below that says Add your FAVORITE APPS. To add your apps or to open one, click the Green Plus Sign on the left of the screen. 7. Now you should see a list of your available applications. To add one as a favorite, click the Plus Sign to the right of the application and it will be added to the desktop area of Citrix Receiver. To launch any application, simply press the application and the connection will be initiated. 9

10 8. Once you have an application open, you will see a small triangle icon at the top of the screen. If you press this icon, you will be presented with options to enable the keyboard, use arrow keys and perform specific gestures to help use the application in a touch screen interface. You can also press Home to be taken back to the Citrix Receiver home screen to launch a second application if necessary. Please make sure to save your work before doing this as sometimes this can cause a disconnected session. Additional ios Video Installing and using Citrix Receiver on the ipad (best displayed on desktop device). This is an older video which may not have the same look and feel as the latest version of Citrix Receiver Android Devices The screenshots below are from a sample device. Due to the differences in Android versions and Devices, your screen could be slightly different from the screenshots below. Additionally, Citrix has provided a set of videos to help with some additional features of the Citrix Receiver for Android. A link to this is at the end of this document First, open Google Play and search for Citrix Receiver. Install Citrix Receiver on your device. The first time you open Citrix receiver, you are presented with a screen similar to the one below. 10

11 1. Click Add Account. In the Address bar, type https://citrix.medstar.net and click next 11

12 2. Enter a Description if you would like or keep the default. Also enter your username and domain. You can enter your password now but due to security requirements, your password is NOT saved. Once you have entered this information, press Log On 3. If you did not enter your password you will be prompted for your password now. This is a similar screen to the one you will receive the next time you use Citrix on your device. 12

13 4. Once you successfully sign in, you will see a screen with a tab for Apps. If you press Apps, you will see a list of your available applications. You can click any of your available applications and it should open on your device. To add an application as a favorite, press and HOLD the application to be presented a menu for saving that as a favorite 5. Once you have an application open, you will see a small triangle icon at the top of the screen. If you press this icon, you will be presented with options to enable the keyboard, use arrow keys and perform specific gestures to help use the application in a touch screen interface. You can also press Home to be taken back to the Citrix Receiver home screen to launch a second application if necessary. Please make sure to save your work before doing this as sometimes this can cause a disconnected session. Additional Android Video and Information Citrix Receiver for Android Videos (best displayed on PC) 13

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