Remote Access Enhancements

Size: px
Start display at page:

Download "Remote Access Enhancements"

Transcription

1 Remote Access Enhancements Citrix/Epic Set-up Instructions Provided By: Akron Children s IT Department Date: 7/11/2012 Version: v Children s Hospital Medical Center of Akron

2 Table of Contents 1. Key Enhancements Technical Support for Remote Access Computer System Requirements Windows PC Access ipad Access iphone Access MAC Access XWeb Application Notes Page 2 7/11/2012 Remote Access Setup Instructions v6

3 1. Key Enhancements 1) RSA Secure Id Token is no longer required for access to Epic and ClinAcc via Citrix. a. Your Akron Children s Hospital (ACH) windows user name and password will be used. 2) Personal Windows Computers, ipads and iphones b. Access to Epic via Citrix from personal devices is available on a widespread basis for Akron Children s providers. Previous access from personal devices was an exception-based process. c. MAC computers are not supported by ACH although they may work with the remote access technologies. ACH may be able to help but will not guarantee any MAC device will fully function across the ACH network which includes wireless and remote access. 2. Technical Support for Remote Access Technical support for remote access is available by contacting: ACH Service Desk at ITEZ(4839). Support for issues with your internet provider, wireless connectivity, personal computer or other technology outside the control of ACH is limited. ACH technicians cannot support or change technology owned/provided by other parties. Support for remote access is on a best effort basis and ACH support technicians are not permitted to provide support on location at personal residences or home offices. The entire remote access environment is designed and configured to operate using a current Windows device. Devices such as MACs and other mobile devices MAY work but there is no guaranteeing these other configurations will operate correctly or completely. The ACH Information Technology Department (IT) MAY be able to help to a limited extent and on a best effort basis but they are not equipped to support all possible types of devices. Page 3 7/11/2012 Remote Access Setup Instructions v6

4 3. Computer System Requirements Below are the computer configurations supported by the ACH IT Department. Older software and operating systems on PSs are not supported and may not function for remote access. 1) Windows Devices: Windows O/S of XP w/sp3 or higher (Win7 / Vista) 2) Mobile device with support for the Citrix Receiver application. NOTE: Instructions are included for the ipad and iphone in this document. Other mobile platforms may work as well but are not included in this document. 3) DSL/Cable Connection for best performance 4) MAC computers are not supported by the ACH IT Department However, we have included set-up instructions for MAC Devices: Mac OS X 10.6 or Mac OS X 10.7, 32-bit or 64-bit 4. Windows PC Access 1) Open up Internet Explorer and type in the following address: https://access2.chmca.org 2) Citrix Set-up If you do not have the Citrix Web Client installed on your computer, you will be prompted to install it. Check the box to agree with the Citrix license agreement and press the Install button as shown below. 3) Older Citrix. If you have an older version of the Citrix Client installed, you will be prompted to upgrade. Please upgrade at this time. Do not upgrade later or you may experience issues accessing Citrix, Epic and other systems remotely. Page 4 7/11/2012 Remote Access Setup Instructions v6

5 4) If prompted with the following security warning, press Run. 5) If prompted a second time after the installer is downloaded, select Run again. 6) After the installation finishes, press OK to continue. 7) Citrix Log-in You should now be presented with a logon page. Enter the following information to login and press the Log On button when finished: User name: Your Windows username Password: Your Windows password Page 5 7/11/2012 Remote Access Setup Instructions v6

6 8) Access Permissions You will then be presented with a screen of applications that you have access to. For example: Epic, Clinacc, XWeb, etc. Some of the applications may be in a folder such as Web Links. Not all users will have access to the same applications. 9) Click on the icon for the desired Epic environment. a) Epic 2010 Production b) Epic 2010 PLY (Playground) Page 6 7/11/2012 Remote Access Setup Instructions v6

7 5. ipad Access 1) Install the Citrix Receiver application from the Apple App Store a) Open up the App Store application on your ipad b) Search for Citrix Receiver c) Install the Citrix Receiver application. Make sure you select the one for the ipad vs. the iphone. 2) Configure the Citrix Receiver application for access to our Citrix environment a) Open the Citrix Receiver app b) Select Add Account c) Enter https://access2.chmca.org for the address and press Next d) You should now be presented with a configuration page. Enter the following information: User name: Your Windows username Domain: chmca.org e) Press Save. (Your credentials will then be verified) f) Enter your Windows password to connect. 3) You will then be presented with a screen of applications that you have access to. For example: Epic, Clinacc, XWeb, etc. Some of the applications may be in a folder such as Web Links. Not all users will have access to the same applications. While the Epic and ClinAcc applications can be accessed via ipad and iphone they are not designed for a touch screen interface and may not be easily navigated from these devices. 4) You should now have a new account named CHMCA Virtual Apps that you can connect to going forward. 5) ipad Settings a) Select the gear icon in the upper right hand corner to change various application settings. For example, you can change the display, allow the ipad to stay awake, etc. b) If at any time you need to edit the site address, press the name shown (default name is CHMCA Virtual Apps ). Select Edit. Select the name next to the red dash. You should then be presented with the address and description field. Page 7 7/11/2012 Remote Access Setup Instructions v6

8 6. iphone Access 1) Install the Citrix Receiver application from the Apple App Store a) Open up the App Store application on your iphone b) Search for Citrix Receiver c) Install the Citrix Receiver application 2) Configure the Citrix Receiver application for access to our Citrix environment d) Open the Citrix Receiver app e) Select Add Account f) Enter https://access2.chmca.org for the address and press Next g) You should now be presented with a configuration page. Enter the following: h) Press Save. User name: Enter your Windows username Domain: chmca.org i) Your credentials will then be verified. Enter your Windows password to connect. 3) You will then be presented with a screen of applications that you have access to. For example: Epic, Clinacc, XWeb, etc. Some of the applications may be in a folder such as Web Links. Not all users will have access to the same applications. While the Epic and ClinAcc applications can be accessed via ipad and iphone Epic and Clinacc are not designed for a touch screen interface and may not be easily navigated from these devices. 4) You should now have a new account named CHMCA Virtual Apps that you can connect to going forward. If you log off, you will see this. 5) iphone Settings a) Select the Settings tab at the bottom of the application to change various application settings. For example, you can change the display, allow the iphone to stay awake, etc. b) If at any time you need to edit the site address, press the name shown (default name is CHMCA Virtual Apps ). Select Edit. Select the name next to the red dash. You should then be presented with the address and description field. Page 8 7/11/2012 Remote Access Setup Instructions v6

9 7. MAC Access While our IT Department does not formally support MAC computers, we are providing the remote access instructions. To download the Citrix Receiver for MAC 11.5 you will need the administrator name and password for your MAC computer. 1) Download the Citrix Receiver for MAC 11.5 from Citrix at the address below. The receiver is free. This Citrix receiver is verified to work for MacBook and MacBookPro. The following screen will be presented. 2) Click on the black Download Button. You do not need to enter any log in information. 3) Click on the blue Download Now Button. Page 9 7/11/2012 Remote Access Setup Instructions v6

10 4) Double click on the Install Citrix Reciever.pkg icon on the left. a. A Java error may occur when you click install Citrix receiver if you have not updated the firmware or software on your MAC recently. To update Java for MAC click on the Apple in the upper left corner and select software updates. Proceed through the firmware and software update process then download the Citrix receiver. This is only necessary if you receive a JAVA plug in error. Page 10 7/11/2012 Remote Access Setup Instructions v6

11 5) Click on the blue Continue button. 6) Click on the Continue button. Page 11 7/11/2012 Remote Access Setup Instructions v6

12 7) Click on the Continue button. 8) Click on the Agree button. Page 12 7/11/2012 Remote Access Setup Instructions v6

13 9) Click on the Install button. Page 13 7/11/2012 Remote Access Setup Instructions v6

14 10) Initiate the Installer a) Name: Type the name of the system administrator for your MAC. b) Password: type the administrator password for your MAC. c) Click the blue Install Software button. 11) When you see the installation was successful screen, click the blue Close button. Page 14 7/11/2012 Remote Access Setup Instructions v6

15 Setting up your Citrix Receiver for easy Remote Access to Epic from a MAC The steps below will only be required once and will allow you to remotely access Epic with just a few clicks. 12. On your MAC desktop screen click Go on the top tool bar then select (click) Applications Page 15 7/11/2012 Remote Access Setup Instructions v6

16 13. The Citrix Receiver will appear as one of your Applications. It may appear as a list or like the window below. Click on the Citrix Receiver icon and drag to your desktop or bottom menu bar based on your preference. Exit the applications screen. Click on the Citrix Receiver Icon on your desktop or menu bar. Page 16 7/11/2012 Remote Access Setup Instructions v6

17 15. The screen below will appear when you have clicked your Citrix Receiver icon. In the Server URL field below enter access2.chmca.org as shown. 16. The box below will be presented with information already populated in the data fields. Verify that the information in this box on your computer matches the information below. If needed change the information to match the box below. Then, click Ok. Page 17 7/11/2012 Remote Access Setup Instructions v6

18 17. In the box below enter your Children s User name and password. This is the user name that includes your initials and employee number. Click Log On. 18. The Add Apps Screen will be presented. Click on Add Apps in the middle of the screen OR you can click on the icon with the plus + sign on the left tool bar to add apps. Page 18 7/11/2012 Remote Access Setup Instructions v6

19 19. Click on All Applications 20. The applications you have access to remotely will appear on the screen. a) Single click Epic 2010 production and any other application that you will use remotely. This adds the application to your Citrix home screen. Green check marks will appear indicating it has been added to your home screen. b) Click on the HOUSE icon on the left tool bar. b a Page 19 7/11/2012 Remote Access Setup Instructions v6

20 21. This is your Citrix Home Screen. In the future when you click on the Citrix icon this screen will appear. Just click Epic 2010 Production or other application that you want to use. 22. When clicking the Epic Icon the Epic Hyperspace screen will be presented. Enter your Akron Children s User name and password for Epic. 12) Click on the icon for the Epic environment you need to access. Epic 2010 Production Epic 2010 PLY (Playground) Page 20 7/11/2012 Remote Access Setup Instructions v6

21 8. XWeb Application Notes When accessing XWeb, you will see the following warning box about the Internet Explorer version. Press OK to continue. You will then be presented with the XWeb logon screen where you logon using your XWeb credentials. Page 21 7/11/2012 Remote Access Setup Instructions v6

Citrix Client Install Instructions

Citrix Client Install Instructions Citrix Client Install Instructions If you are using Citrix remotely, Information Technology Services recommends updating Citrix client to the newest version available online. You must be an administrator

More information

Remote Access End User Reference Guide for SHC Portal Access

Remote Access End User Reference Guide for SHC Portal Access Remote Access End User Reference Guide for SHC Portal Access Version 2.0 6/7/2012 This remote access end user reference guide provides an overview of how to install Citrix receiver, which is a required

More information

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client Version 1.1 1/15/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a required

More information

Install and End User Reference Guide for Direct Access to Citrix Applications

Install and End User Reference Guide for Direct Access to Citrix Applications Install and End User Reference Guide for Direct Access to Citrix Applications Version 1.0 7/26/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a

More information

How to remotely access your Virtual Desktop from outside the college using VMware View Client. How to guide

How to remotely access your Virtual Desktop from outside the college using VMware View Client. How to guide How to remotely access your Virtual Desktop from outside the college using VMware View Client How to guide Author: ICT Services Version: 1.0 Date: November 2015 Contents What is the VMware View Client?...

More information

Macs are not directly compatible with Noetix.

Macs are not directly compatible with Noetix. Those that use Macintosh computers to access Noetix cannot directly access Noetix through http://www.sandiego.edu/noetix. If one is on a Mac and goes to Noetix directly in a web browser, the page is likely

More information

How do I use Citrix Staff Remote Desktop

How do I use Citrix Staff Remote Desktop How do I use Citrix Staff Remote Desktop September 2014 Initial Log On In order to login into the new Citrix system, you need to go to the following web address. https://remotets.tees.ac.uk/ Be sure to

More information

VIRTUAL SOFTWARE LIBRARY REFERENCE GUIDE

VIRTUAL SOFTWARE LIBRARY REFERENCE GUIDE VIRTUAL SOFTWARE LIBRARY REFERENCE GUIDE INTRODUCTION The Virtual Software Library (VSL) provides remote and on-campus access to lab/course software. This approach is intended to simplify access for all

More information

For Mac User Directions, see page 5

For Mac User Directions, see page 5 Windows Vista, Windows 7, and Windows XP with Service Pack 3 Remote Desktop Access For Mac User Directions, see page 5 This instruction allows district staff and students to access the Commack UFSD network

More information

How do I Install and Configure MS Remote Desktop for the Haas Terminal Server on my Mac?

How do I Install and Configure MS Remote Desktop for the Haas Terminal Server on my Mac? Enterprise Computing & Service Management How do I Install and Configure MS Remote Desktop for the Haas Terminal Server on my Mac? In order to connect remotely to a PC computer from your Mac, we recommend

More information

How do I Install and Configure MS Remote Desktop for the Haas Terminal Server on my Mac?

How do I Install and Configure MS Remote Desktop for the Haas Terminal Server on my Mac? How do I Install and Configure MS Remote Desktop for the Haas Terminal Server on my Mac? In order to connect remotely to a PC computer from your Mac, we recommend the MS Remote Desktop for Mac client.

More information

ATTENTION: End users should take note that Main Line Health has not verified within a Citrix

ATTENTION: End users should take note that Main Line Health has not verified within a Citrix Subject: Citrix Remote Access using PhoneFactor Authentication ATTENTION: End users should take note that Main Line Health has not verified within a Citrix environment the image quality of clinical cal

More information

Instructions for installing Citrix Receiver

Instructions for installing Citrix Receiver Instructions for installing Citrix Receiver Remote Access End User Reference Guide for Access to SJLinked Version 1.0 4/21/2014 Contents Introduction... 2 Installing Citrix Receiver for Windows... 3 Before

More information

Yale Software Library http://www.yale.edu/software/

Yale Software Library http://www.yale.edu/software/ e/ Yale Software Library http://www.yale.edu/software/ For assistance contact the ITS Help Desk 785-3200, 432-9000, helpdesk@yale.edu Remote Desktop General overview With Remote Desktop, you get full access

More information

Remote Desktop Services

Remote Desktop Services Remote Desktop Services AMERICAN INSTITUTES FOR RESEARCH AIR REMOTE DESKTOP SERVICES (RDS) GUIDE Overview Welcome to AIR Remote Desktop Services! AIR Remote Desktop Services can be accessed from a Windows

More information

MiraCosta College now offers two ways to access your student virtual desktop.

MiraCosta College now offers two ways to access your student virtual desktop. MiraCosta College now offers two ways to access your student virtual desktop. We now feature the new VMware Horizon View HTML access option available from https://view.miracosta.edu. MiraCosta recommends

More information

Technology Services Group Procedures. IH Anywhere guide. 0 P a g e

Technology Services Group Procedures. IH Anywhere guide. 0 P a g e VDI Pilot Technology Services Group Procedures IH Anywhere guide 0 P a g e Installation Disable Apple Security Table of Contents IH Anywhere for Apple OSX (MAC)... 2 1. Installation... 2 Disable Apple

More information

Installing AGO2GO on a Mac 10.8 or Higher

Installing AGO2GO on a Mac 10.8 or Higher Installing AGO2GO on a Mac 10.8 or Higher This has been confirmed to work with Mac OS X 10.10.4 "Yosemite" We will be installing 3 applications and adding some settings that will streamline the login process.

More information

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook Windows and MAC User Handbook How to Connect Your PC or MAC Remotely and Securely to Your U.S. Department of Commerce Account Developed for You by the Office of IT Services (OITS)/IT Service Desk *** For

More information

To add Citrix XenApp Client Setup for home PC/Office using the 32bit Windows client.

To add Citrix XenApp Client Setup for home PC/Office using the 32bit Windows client. I. PURPOSE To add Citrix XenApp Client Setup for home PC/Office using the 32bit Windows client. II. POLICY: Network Request form must be sent from MIS staff to HCN Hardware Support requesting Citrix XenApp

More information

Windows VPN and Epic Installation Instructions

Windows VPN and Epic Installation Instructions Windows VPN and Epic Installation Instructions Contents Read Me First... 2 Windows 8 VPN installation instructions... 3 Windows 7 VPN installation instructions... 5 BIGIPEdge FAT Client installation instructions...

More information

Accessing vlabs using the VMware Horizon View Client for OSX

Accessing vlabs using the VMware Horizon View Client for OSX Accessing vlabs using the VMware Horizon View Client for OSX This document will demonstrate how to download, install, and connect to a virtual lab desktop from a personal Mac OSX computer using the VMware

More information

How to use SURA in three simple steps:

How to use SURA in three simple steps: How to use SURA in three simple steps: Most of SURA s functionality can be accessed through these three steps. 1) Download SURA to your computer Go to the SU Downloads page to obtain the SURA utility.

More information

Connecting to Remote Desktop Windows Users

Connecting to Remote Desktop Windows Users Connecting to Remote Desktop Windows Users How to log into the College Network from Home 1. Start the Remote Desktop Connection For Windows XP, Vista and Windows 7 this is found at:- Star t > All Programs

More information

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources Akin Gump Strauss Hauer & Feld LLP Remote Access Resources Firm Laptop Windows Home PC Mac Computer Apple ipad Android Devices Exit akingump.com 2013 Akin Gump Strauss Hauer & Feld LLP Checkpoint VPN (Firm

More information

Installing the Virtual Desktop Application (MAC)

Installing the Virtual Desktop Application (MAC) Installing the Virtual Desktop Application (MAC) The folowing instructions will guide you through the process of installing the components necessary to connect in to the NEL B Virtual Desktop environment

More information

Installing Microsoft Outlook on a Macintosh. This document explains how to download, install and configure Microsoft Outlook on a Macintosh.

Installing Microsoft Outlook on a Macintosh. This document explains how to download, install and configure Microsoft Outlook on a Macintosh. Reference : USER184 Issue date : December 2002 Revision date : September 2007 Classification : Software Originator : Hugh Burt REVISED DOCUMENT Installing Microsoft Outlook on a Macintosh This document

More information

Remote Desktop Solution, (RDS), replacing CITRIX Home Access

Remote Desktop Solution, (RDS), replacing CITRIX Home Access Remote Desktop Solution, (RDS), replacing CITRIX Home Access RDS Applications on a Computer Overview RDS has replaced citrix for remote access at home for College staff and pupils. This does not replace

More information

User Guide Microsoft Exchange Remote Test Instructions

User Guide Microsoft Exchange Remote Test Instructions User Guide Microsoft Exchange Remote Test Instructions University of Louisville Information Technology 1.1 Who Should Use It This guide is intended for University of Louisville Faculty and Staff participating

More information

Portal Instructions for Mac

Portal Instructions for Mac Portal Instructions for Mac Table of Contents Introduction... 1 Preparing Safari... 2 Advanced Access Instructions... 3 Installing Java... 3 Setting the Default Browser... 3 Installing the Browser Plug-in...

More information

How to Connect to Berkeley College Virtual Lab Using Windows

How to Connect to Berkeley College Virtual Lab Using Windows How to Connect to Berkeley College Virtual Lab Using Windows Minimum Requirements Create and Save a Remote Desktop Services Connection Connecting to a Remote Desktop Services session Copy Files between

More information

How to Remotely Access the C&CDHB Network from a Personal Device

How to Remotely Access the C&CDHB Network from a Personal Device How to Remotely Access the C&CDHB Network from a Personal Device 13/09/2012 Contents Installing the Citrix Receiver for Windows PCs... 2 Installing the Citrix Receiver for Mac OS X... 6 Installing the

More information

Remote Terminal Service (RTS) User Guide (Version 2.1)

Remote Terminal Service (RTS) User Guide (Version 2.1) Remote Terminal Service (RTS) User Guide (Version 2.1) Page 1 Table of Content Content Page 1 Introduction 3 2 Prerequisite 3 3 Logon Corporate Network via Internet 4 4 Download and Install RTS Client

More information

Wireless Printing Guide

Wireless Printing Guide Wireless Printing Guide University of Plymouth Wireless Printing Guide Page 1 Please Note In all cases you will need to be the local administrator of the pc you are installing the print drivers on. You

More information

WHAT IS VIRTUAL DESKTOP? WHAT YOU NEED LOG IN TO VIRTUAL DESKTOP SET UP CITRIX RECEIVER REMOTE ACCESS GUIDE

WHAT IS VIRTUAL DESKTOP? WHAT YOU NEED LOG IN TO VIRTUAL DESKTOP SET UP CITRIX RECEIVER REMOTE ACCESS GUIDE WHAT IS VIRTUAL DESKTOP? Virtual Desktop is an online environment that allows you to access NSF applications and a virtual desktop that mimics a Windows 7 environment. You can use Virtual Desktop to use

More information

Preparing your MAC Computer to access QuickBooks Hosted with the Citrix Receiver or Online Plugin

Preparing your MAC Computer to access QuickBooks Hosted with the Citrix Receiver or Online Plugin Please Note: While we try to provide you with the solution you need, we can t promise that the information set out below is totally error free or will necessarily resolve any problem you may have. Preparing

More information

Wireless Printing Setup Guide

Wireless Printing Setup Guide Temple University Beasley School of Law Wireless Printing Setup Guide Updated August, 2012 Temple Law Computer Services 8/27/2012 Table of Contents Computer Operating System Page Windows 7 2 Windows Vista

More information

Getting Started with VMware Horizon View (Remote Desktop Access)

Getting Started with VMware Horizon View (Remote Desktop Access) Getting Started with VMware Horizon View (Remote Desktop Access) Use The Links Below To Navigate This Document Using VMware Horizon View with Tablet and Smartphone APP or Mobile Web Browser Walk Through

More information

Installing the VMware Horizon View Client to Access Hoag Virtual Desktops

Installing the VMware Horizon View Client to Access Hoag Virtual Desktops Installing the VMware Horizon View Client to Access Hoag Virtual Desktops Hoag IT Department For questions or further assistance, please contact the Service Desk: 949-764-8600, option 2 1 Table of Contents

More information

Citrix Remote Access Portal U s e r M a n u a l

Citrix Remote Access Portal U s e r M a n u a l Citrix Remote Access Portal U s e r M a n u a l 1 P a g e Table of Contents Table of Contents... 2 Introduction... 3 1. What is Citrix and how does it work?... 4 2. PC Setup/Internet Explorer - Connecting

More information

Department of Veterans Affairs Two-Factor Authentication MobilePASS Quick Start Guide November 18, 2015

Department of Veterans Affairs Two-Factor Authentication MobilePASS Quick Start Guide November 18, 2015 Department of Veterans Affairs Two-Factor Authentication Quick Start Guide November 18, 2015 Introduction: This guide provides instructions for installation of the soft token on your non-piv enabled or

More information

Mac OS X Secure Wireless Setup Guide

Mac OS X Secure Wireless Setup Guide Mac OS X Secure Wireless Setup Guide Requirements: Apple computer with built-in AirPort card capable of WPA2-Enterprise encryption Mac OS X Snow Leopard version 10.6.0 or greater or Mac OS X Lion version

More information

owncloud Configuration and Usage Guide

owncloud Configuration and Usage Guide owncloud Configuration and Usage Guide This guide will assist you with configuring and using YSUʼs Cloud Data storage solution (owncloud). The setup instructions will include how to navigate the web interface,

More information

Using Remote Web Workplace Version 1.01

Using Remote Web Workplace Version 1.01 Using Remote Web Workplace Version 1.01 Remote web workplace allows you to access your Windows XP desktop through Small Business Server 2003 from a web browser. 1. Connect to the Internet in your remote

More information

Installing Remote Desktop Connection

Installing Remote Desktop Connection SETTING UP YOUR REMOTE DESKTOP This section will assist you in setting you Remote Desktop Connection. This will allow you to create an icon for easy access to your virtual desktop. DISCLAIMER: All images

More information

Instructions for Accessing the Hodges University Virtual Lab

Instructions for Accessing the Hodges University Virtual Lab Instructions for Accessing the Hodges University Virtual Lab Table of Contents Adding the VLAB as a Trusted Site... 3 Accessing the VLAB using Windows 8... 5 Using Internet Explorer and Windows 8 to Access

More information

Internet Address: cloud.ndcl.org

Internet Address: cloud.ndcl.org NDCL Cloud Virtual access to NDCL s computer network Internet Address: cloud.ndcl.org Accept and install certificate if prompted to do so. Note: Do not put www in the address. Log into the cloud using

More information

Remote Desktop Web Access. Using Remote Desktop Web Access

Remote Desktop Web Access. Using Remote Desktop Web Access Remote Desktop Web Access What is RD Web Access? RD Web Access is a Computer Science service that allows you to access department software and machines from your Windows or OS X computer, both on and off

More information

Commack UFSD Remote Access for Microsoft Windows Vista, 7 and 8 Apple Macs, ipads, iphones And Android devices

Commack UFSD Remote Access for Microsoft Windows Vista, 7 and 8 Apple Macs, ipads, iphones And Android devices Commack UFSD Remote Access for Microsoft Windows Vista, 7 and 8 Apple Macs, ipads, iphones And Android devices This allows district staff and students to access the Commack UFSD network from home or anywhere

More information

E-Mail: SupportCenter@uhcl.edu Phone: 281-283-2828 Fax: 281-283-2969 Box: 230 http://www.uhcl.edu/uct

E-Mail: SupportCenter@uhcl.edu Phone: 281-283-2828 Fax: 281-283-2969 Box: 230 http://www.uhcl.edu/uct A VPN (Virtual Private Network) provides a secure, encrypted tunnel from your computer to UHCL's network when off campus. UHCL offers VPN software to allow authenticated, secure access to many UHCL resources

More information

How to install and use the File Sharing Outlook Plugin

How to install and use the File Sharing Outlook Plugin How to install and use the File Sharing Outlook Plugin Thank you for purchasing Green House Data File Sharing. This guide will show you how to install and configure the Outlook Plugin on your desktop.

More information

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources (DUO)

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources (DUO) Akin Gump Strauss Hauer & Feld LLP Remote Access Resources (DUO) Firm Laptop Windows Home PC Mac Computer Apple ipad Android Devices Exit akingump.com 2015 Akin Gump Strauss Hauer & Feld LLP Check Point

More information

Remote Access - Mac OS X

Remote Access - Mac OS X Remote Access - Mac OS X Overview Sections: Page: Security Precautions to Consider When Connecting Remotely 2 1. Check for Operating System updates 2 2. Install Sophos antivirus 2 3. Check for updates

More information

Remote Access User Guide using Citrix NetScaler Thin Client

Remote Access User Guide using Citrix NetScaler Thin Client Our Mission Statement To ensure that we are providing quality and efficient services and solutions that are consistent with the strategic goals of the Area, and that are closely aligned with the State's

More information

Citrix Receiver 11.8 for Macintosh OS X

Citrix Receiver 11.8 for Macintosh OS X 1. Document Control Record Document title Document Owner Citrix Receiver 11.8 for Macintosh OS X Rayna McKinley 2. Issue and Amendment Record Issue Date Revised by Comments 1 8/15/2013 Rayna McKinley Original

More information

HRConnect Setup and Troubleshooting Guide for Remote Users

HRConnect Setup and Troubleshooting Guide for Remote Users User Instructions: Your Starting Point The following instructions are provided to assist caregivers in successfully accessing HRConnect from their home device. If the correct Internet browser settings

More information

Medstar Health Dell Services

Medstar Health Dell Services Medstar Health Dell Services Non Medstar Device Citrix Connectivity Guide October 2012 Sean Kaminski Dell Services System Admin Consultant 1 Table of Contents Overview...3 What is Citrix and why do I need

More information

Apple OS / ios Installation Guide Includes MAC OSx and ios based devices

Apple OS / ios Installation Guide Includes MAC OSx and ios based devices Apple OS / ios Installation Guide Includes MAC OSx and ios based devices Updated 8/10/2012 This page intentionally left blank Using SPOT on a Apple OS Device... 4 Summary... 4 Requirements... 4 Usage and

More information

FAQs. OneDrive for Business?

FAQs. OneDrive for Business? Contents FAQs... 1 From a Web Browser (for PCs and mobile devices)... 1 From the OneDrive for Business Sync Application (for PCs only)... 2 From Office 2013 (for PCs only)... 3 From the OneDrive for Business

More information

Citrix Remote Access Work Instructions

Citrix Remote Access Work Instructions Work Instructions Version 1.0 15 January 2010 InTACT Shared Services Centre ACT Department of Treasury Quality Management System Service Management Tools Contents Introduction... 3 Purpose... 3 Scope...

More information

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 55. Version of 21 OCBC Bank. All Rights Reserved

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 55. Version of 21 OCBC Bank. All Rights Reserved Velocity@ocbc Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 55 Version 1.0 160414 1 of 21 Contents Java 7 Update 55 (difficulty logging into Velocity@ocbc)... 3 Uninstall Java Prior

More information

This document shows new Citrix users how to set up and log in to their Citrix account.

This document shows new Citrix users how to set up and log in to their Citrix account. Citrix Set up Set up and Log in to Citrix Objective: This document shows new Citrix users how to set up and log in to their Citrix account. Procedure This document shows you how to set up and log in to

More information

User guide. Business Email

User guide. Business Email User guide Business Email June 2013 Contents Introduction 3 Logging on to the UC Management Centre User Interface 3 Exchange User Summary 4 Downloading Outlook 5 Outlook Configuration 6 Configuring Outlook

More information

Remote Access End User Reference Guide for Access to SJLinked Version 1.0 3/11/2014

Remote Access End User Reference Guide for Access to SJLinked Version 1.0 3/11/2014 Remote Access End User Reference Guide for Access to SJLinked Version 1.0 3/11/2014 Contents Introduction... 2 Installing Citrix Receiver for Windows... 3 Before You Begin... 3 System Requirements... 3

More information

Apple Mail... 36 Outlook Web Access (OWA)... 38 Logging In... 38 Changing Passwords... 39 Mobile Devices... 40 Blackberry...

Apple Mail... 36 Outlook Web Access (OWA)... 38 Logging In... 38 Changing Passwords... 39 Mobile Devices... 40 Blackberry... Contents Email Accounts... 3 Adding accounts... 3 Account Modifications... 6 Adding Aliases... 7 Primary E-mail Addresses... 10 Mailbox Quotas... 12 Removing accounts... 13 Mail Forwarding and Distribution

More information

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 71. Version of 23 OCBC Bank. All Rights Reserved

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 71. Version of 23 OCBC Bank. All Rights Reserved Velocity@ocbc Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 71 Version 1.0 141014 1 of 23 Contents Java 7 Update 71 (difficulty logging into Velocity@ocbc)... 3 Uninstall Java Prior

More information

PARK UNIVERSITY. Information Technology Services. VDI In-A-Box Virtual Desktop. Version 1.1

PARK UNIVERSITY. Information Technology Services. VDI In-A-Box Virtual Desktop. Version 1.1 PARK UNIVERSITY Information Technology Services VDI In-A-Box Virtual Desktop Version 1.1 I N F O R M A T I O N T E C H N O L O G Y S E R V I C E S VIRTUAL DESKTOP USER MANUAL Park University 8700 NW River

More information

Connecting Remotely via the Citrix Access Gateway (CAG)

Connecting Remotely via the Citrix Access Gateway (CAG) 2011 Connecting Remotely via the Citrix Access Gateway (CAG) Version 2.0 *** The CAG is intended for users with OE equipment only. Users with GFE must still use RESCUE as their VPN solution. *** All VISN

More information

Outlook Web App (Online)... 3 Outlook 2013 (Desktop)... 16 Apple Mail Mobile Devices... 33 Android... 33 iphone... 40

Outlook Web App (Online)... 3 Outlook 2013 (Desktop)... 16 Apple Mail Mobile Devices... 33 Android... 33 iphone... 40 Webmail Tutorials Page 2 Table of Contents Outlook Web App (Online)... 3 How do I send an email?... 3 How do I create rules to manage my email?... 3 How do I forward email to my personal account?... 4

More information

Epic Remote Access for Mobile Devices FAQ and Setup

Epic Remote Access for Mobile Devices FAQ and Setup Epic Remote Access for Mobile Devices FAQ and Setup Frequently Asked Questions: How do I request access to Epic for my mobile device? Which mobile devices are supported? What is the mobile device owner

More information

Initial Setup of Mozilla Thunderbird with IMAP for OS X Lion

Initial Setup of Mozilla Thunderbird with IMAP for OS X Lion Initial Setup of Mozilla Thunderbird Concept This document describes the procedures for setting up the Mozilla Thunderbird email client to download messages from Google Mail using Internet Message Access

More information

Accessing Citrix on a MAC using OS X (Mountain Lion and Newer)

Accessing Citrix on a MAC using OS X (Mountain Lion and Newer) These instructions are specifically designed for OS X Mountain Lion and Mavericks. Earlier versions of the OS will require a different installation. These instructions assume that there are no Java, Citrix

More information

Citrix Desktop for Home Computers Apple ios Instructions

Citrix Desktop for Home Computers Apple ios Instructions Citrix Desktop for Home Computers Apple ios Instructions You can use Citrix to create and access a virtual work desktop from your home computer. Step 1 Uninstall: To install the newest version of Citrix

More information

MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB

MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB Last Updated: February 18, 2012. Med Access Support Alberta Netcare Portal Support Alberta Health Services

More information

Mariemont City Schools

Mariemont City Schools Mariemont City Schools Citrix Virtual Desktop Environment Citrix is a virtual desktop system that allows users to access their Mariemont Windows 7 desktop from anywhere with an Internet connection. Once

More information

XenApp & XenDesktop Documentation. Help Desk (202) 994-8096 www.columbian.gwu.edu/ots

XenApp & XenDesktop Documentation. Help Desk (202) 994-8096 www.columbian.gwu.edu/ots XenApp & XenDesktop Documentation Help Desk (202) 994-8096 www.columbian.gwu.edu/ots 1 Version Date Comments Author v1.0 June 2011 Initial Version R. Shore v2.0 December 2011 Full Revision R. Shore v2.1

More information

SD308 Remote Desktop Access

SD308 Remote Desktop Access SD308 Remote Desktop Access Note: SD308 Computer Use Policy applies to this process and system access. Table of Contents Support Options Notifications Log on to the Network from Home (Windows) Apple (OSX)

More information

Virtual Office Remote Installation Guide

Virtual Office Remote Installation Guide Virtual Office Remote Installation Guide Table of Contents VIRTUAL OFFICE REMOTE INSTALLATION GUIDE... 3 UNIVERSAL PRINTER CONFIGURATION INSTRUCTIONS... 12 CHANGING DEFAULT PRINTERS ON LOCAL SYSTEM...

More information

Access the TCNJ Palo Alto Networks VPN using the GlobalProtect VPN client

Access the TCNJ Palo Alto Networks VPN using the GlobalProtect VPN client Access the TCNJ Palo Alto Networks VPN using the GlobalProtect VPN client June 2014 Table of Contents Introduction 1 Determine the Windows Operating System Version 2 Install the GlobalProtect VPN client

More information

XenApp/Citrix Program Neighborhood Installation

XenApp/Citrix Program Neighborhood Installation 1. Download the XenApp Plugin (Citrix Presentation Server) Client Package Version 11.0 for Hosted Apps. Click on this LINK to obtain it. Once prompted, click RUN 2. 3. Save the file to your desktop. Once

More information

my.airproducts.com Windows Vista Client Configuration

my.airproducts.com Windows Vista Client Configuration my.airproducts.com Windows Vista Client Configuration To successfully connect to the Air Products my.airproducts.com website, the client computer needs to have the following three pieces of software installed

More information

How to Set Up SSL VPN for Off Campus Access to UC eresources

How to Set Up SSL VPN for Off Campus Access to UC eresources How to Set Up SSL VPN for Off Campus Access to UC eresources Contents How to Set Up SSL VPN for Off Campus Access to UC eresources... 1 Off Campus Access via SSL VPN... 2 SSL VPN (Secure Sockets Layer

More information

Overview 1. Minimum Requirements for Physician Remote Access - Clinical

Overview 1. Minimum Requirements for Physician Remote Access - Clinical Table of Contents Overview 1 Minimum Requirements for Physician Remote Access - Basic Minimum Requirements for Physician Remote Access - Clinical 1 1 Launching Physician Basic Remote Access 2 Using Basic

More information

extranet.airproducts.com Windows XP Client Configuration

extranet.airproducts.com Windows XP Client Configuration extranet.airproducts.com Windows XP Client Configuration To successfully connect to the Air Products extranet.airproducts.com website and have full functionality, the client computer needs to have the

More information

Information Technology Services. Your mailbox is moving to the cloud. Here is what to expect.

Information Technology Services. Your mailbox is moving to the cloud. Here is what to expect. Your mailbox is moving to the cloud. Here is what to expect. Table of Contents Information for Outlook Web App users:... 2 Information for Office 2007 and 2010 Professional users:... 2 Information for

More information

Setting up RDP on your ipad

Setting up RDP on your ipad This document will show you how to set up RDP (Remote Desktop Protocol) on your ipad. It will cover the following: Step 1: Creating an itunes account (if necessary) Step 2: Using the App Store Step 3:

More information

ACCESSING CERNER ON A MAC (October 1, 2012)

ACCESSING CERNER ON A MAC (October 1, 2012) ACCESSING CERNER ON A MAC (October 1, 2012) For any questions regarding these instructions, or for assistance with accessing Cerner from a Mac, iphone or ipad please contact Dr. Behra at jbehra@ematucson.com.

More information

VPN: Virtual Private Network Setup Instructions

VPN: Virtual Private Network Setup Instructions VPN: Virtual Private Network Setup Instructions Virtual Private Network (VPN): For e-journals and web-based databases, plus applications like EndNote's Online Search (formerly "Connect") and business systems.

More information

Initial Setup of Microsoft Outlook 2011 with IMAP for OS X Lion

Initial Setup of Microsoft Outlook 2011 with IMAP for OS X Lion Initial Setup of Microsoft Outlook Concept This document describes the procedures for setting up the Microsoft Outlook email client to download messages from Google Mail using Internet Message Access Protocol

More information

Windows Installation 1. On a Windows PC (For MAC, skip to next section), at the file download prompt click Run.

Windows Installation 1. On a Windows PC (For MAC, skip to next section), at the file download prompt click Run. Introduction These instructions are for Windows and MAC users ONLY. For Mobile devices (IOS/Android), use the Mobile Device document found on the portal Login Page. For Windows 8.x users: At this time,

More information

SSL VPN Service. Once you have installed the AnyConnect Secure Mobility Client, this document is available by clicking on the Help icon on the client.

SSL VPN Service. Once you have installed the AnyConnect Secure Mobility Client, this document is available by clicking on the Help icon on the client. Contents Introduction... 2 Prepare Work PC for Remote Desktop... 4 Add VPN url as a Trusted Site in Internet Explorer... 5 VPN Client Installation... 5 Starting the VPN Application... 6 Connect to Work

More information

VPN AND CITRIX INSTALLATION GUIDE

VPN AND CITRIX INSTALLATION GUIDE Information Technology VPN AND CITRIX INSTALLATION GUIDE Overview of the CISCO SSL VPN Portal TMCC's Cisco SSL Virtual Private Network (VPN) portal was designed to give TMCC employees secure access to

More information

Installing the Citrix Receiver for Windows desktop or laptop

Installing the Citrix Receiver for Windows desktop or laptop Installing the Citrix Receiver for Windows desktop or laptop Application Based (Citrix.com) RemoteAccess is the University's new service allowing you to access your University IT systems from anywhere

More information

Download and Install the Citrix Receiver for Mac/Linux

Download and Install the Citrix Receiver for Mac/Linux Download and Install the Citrix Receiver for Mac/Linux NOTE: WOW can only be used with Internet Explorer for Windows. To accommodate WOW customers using Mac or Linux computers, a Citrix solution was developed

More information

Setting Up and Accessing VPN

Setting Up and Accessing VPN Setting Up and Accessing VPN Instructions for establishing remote access to the URMC network for PC or Mac Duo Two-Factor Authentication If you have already enrolled and setup Duo Two-Factor Authentication

More information

The Coast to Coast AM Podcast for itunes 11

The Coast to Coast AM Podcast for itunes 11 The Coast to Coast AM Podcast for itunes 11 System Requirements In order to run itunes 11, please see the system requirements at http://www.apple.com/itunes/download/. A Note on Downloading Directly to

More information

Using the Remote Desktop Portal

Using the Remote Desktop Portal Using the Remote Desktop Portal The Remote Desktop Portal The ICT Services team have implemented new software to provide staff greater access to College resources when away from the College. The new software

More information

2. Manage the power of the target device

2. Manage the power of the target device Please have "MagicConnect user account list" that we sent you upon delivery time be ready at your hand Here, we take OS: Windows 7 Ultimate, Display method: category as a sample for describing this Quick

More information

Connecting to the Staff Desktop Service

Connecting to the Staff Desktop Service Connecting to the Staff Desktop Service Access your programs and files just like you were in the office Get Setup The first step to use our Remote Connection service is to check that you have the free

More information