1 Using the Jive for ios App
2 TOC 2 Contents App Overview...3 System Requirements... 4 Release Notes...5 Which Version Am I Using?... 6 Connecting to Your Community Getting Started...12 Using Your Inbox...13 Following People, Places, and Content Finding People, Places, and Content...16 Creating Content Editing Content...18 Tips & Tricks App Security FAQ... 21
3 App Overview 3 App Overview Access your community anywhere using Jive for ios App for your iphone or ipad. From the Jive for ios App, you can: Scroll through all of your streams, including your custom streams Follow content, people, and places in multiple streams Create content (blogs, documents, videos, discussions, direct messages, and status updates) Post a status update in a specific group and images to status updates and discussions, including discussion replies Read and reply to content Search for content, people, and places See your personal content activity Attach a file in Jive from another service such as Dropbox or Mail
4 System Requirements 4 System Requirements Make sure the following requirements are met before using the Jive for ios app on your iphone or ipad. Note: You must already be a registered user of your community to log in to it from the Jive for ios app. ios Version 6.0 or higher for iphones and ipads Jive Version or higher, or Jive Cloud, for iphones and ipads. You don't need to have the Mobile module installed on your Jive instance to use the Jive for ios App. Note: If you have been using the preview release of the Jive for ios app with Jive or Jive on your ipad, you will be able to continue doing so when running the app on your ipad only.
5 Release Notes 5 Release Notes You can see the Release Notes for the Jive for ios App in the Jive Community. Note that you must be a registered community user to see the Release Notes.
6 Which Version Am I Using? 6 Which Version Am I Using? Use this table to determine which version of Jive mobile you're using and where to find its end user documentation. Native App Versions Table 1: The following versions are available if you're looking at your community from an app on your device: Device User Interface Examples Jive Mobile Version End User Documentation iphone Launch page includes the app name "Jive Mobile" beneath a large "J" icon: Jive Mobile 2.2.x (iphone app) Jive Mobile Web 6.0 End User Help And a dark gray slide-out menu:
7 Which Version Am I Using? 7 Device User Interface Examples Jive Mobile Version End User Documentation Or three nav tabs: iphone Light gray slide-out menu with red Inbox icon: Jive for ios You are currently reading the end user help for this product.
8 Which Version Am I Using? 8 Device User Interface Examples Jive Mobile Version End User Documentation ipad Navigation on the left with a red Inbox icon at the top: Jive for ios You are currently reading the end user help for this product.
9 Which Version Am I Using? 9 Mobile Web Browser-based Versions Table 2: The following versions are available if you're looking at your community from a web browser on your device: Device User Interface Examples iphone, Centered community ipod logo: Touch, Android device, or Blackberry OS6+ phone Jive Mobile Version Jive Mobile Web (v2) End User Documentation Jive Mobile Web 5.0 End User Help And/or three tabs: iphone, Left-aligned community ipod logo in the header: Touch, Android device, or Blackberry OS6+ phone Jive Mobile Web (v3) Jive Mobile Web 6.0 End User Help And/or a dropdown menu for your activity streams:
10 Which Version Am I Using? 10 Device User Interface Examples Jive Mobile Version End User Documentation ipad Four large navigation tiles: Jive Mobile Web (v2) Jive Mobile Web 5.0 End User Help
11 Connecting to Your Community 11 Connecting to Your Community Follow these steps to visit your community for the first time from your mobile device. 1. Be sure you are using one of the supported mobile devices listed in System Requirements. 2. Go to the app store on your mobile device and search for "Jive Software". 3. Install the app on your device. 4. Launch the app. 5. Enter the URL of your community. 6. Enter your username and password and tap Log in. 7. If you want to register another mobile device, just repeat these steps on the new device. Note: The Jive App uses the Internet to connect to your community; therefore, your phone or tablet experience can be influenced by the reliability of the device's network connectivity, which varies depending on many environmental factors. Connecting to Another Community If you want to connect to another community, go to Settings > Sign Out. Enter the URL of the new community and then click Sign In. Enabling Push Notifications on Your iphone or ipad If you enable notifications, you'll get a notification for each new item in your Inbox. To adjust how your notifications are sent, from the main screen of your device (not from within the Jive App), go to Settings > Notifications > Jive.
12 Getting Started 12 Getting Started After you've connected to your community, you'll see the All Activity stream. You can scroll through this stream to see what's happening right now, or tap the bars icon in the upper left corner (or just swipe from the left) to access your other streams, your Inbox, and Find. You should see something like the following, depending on whether you're using an iphone or ipad. Now just tap something to get started! From an ipad: From an iphone:
13 Using Your Inbox 13 Using Your Inbox Quickly read and respond to things from your Inbox. From your Inbox you can: Sort your Inbox items by tapping either All or Unread at the bottom of the Inbox. Mark items as Read or Unread by tapping Edit at the top of the preview pane and selecting items to display as Read or Unread. Here's an example of Cole's Inbox on his ipad: And here it is on his iphone:
14 Using Your Inbox 14
15 Following People, Places, and Content 15 Following People, Places, and Content There are a few ways to begin following a piece of content, a person, or a place in the community. Here are some easy ways to get started. From the All Activity stream, tap a person's name or avatar, a content item, or the name of a place, and then tap the Follow icon You can then select the stream(s) in which you want to follow the person, place, or content item. Use the Find feature to search for keywords of things that might interest you. When you find something you want to follow, tap on it. From there, tap the Follow icon and select the stream in which you want to follow the person, place, or item. Stop Following People, Places, or a Piece of Content To stop following something, go to the item, person, or place (by either tapping it from a stream or searching for it under the Find tab), and then tapping the Follow icon. From there, select the streams from which you want to stop following the person, place, or content item. You will no longer see the checkmark next to that stream(s), and you will no longer see updates for that person, place, or content item in that stream(s). Those updates will still appear in the All Activity stream, however, because that stream shows all public activity in the community..
16 Finding People, Places, and Content 16 Finding People, Places, and Content Use the Find tab to quickly locate the things you need. To find something: 1. Tap Find in the left sidebar. 2. Enter in your search terms, such as Human Resources or April Sales Report. The results will be returned as tiles sorted by Content, People, and Places. You can expand the returned results for each section (Content, People, or Places) by tapping on its section header. On the ipad, you can also filter your results by tapping Filters and then selecting one or more filters to apply to your search. You'll see the results update immediately. 3. Tap any tile to go to the item. To learn more about finding things in your community, be sure to read the help topics in the core documentation starting here. Tip: On an ipad, try using your Recent Content under your personal view. This is a quick way to find things you look at often. Just tap your avatar image in the left sidebar and then the triangle in the title bar. From there, select Recent Content. Note that in landscape mode, you can toggle between People and Places you've recently visited in the right sidebar.
17 Creating Content 17 Creating Content You can create discussions, documents, blog posts, and status updates, as well as send direct messages, right from your mobile device. To get started creating content: 1. Tap Create in the left sidebar on an ipad, or, on an iphone, swipe from left to right and then tap Create. 2. Select which type of content you want to create (discussion, status update, blog post, and so on). 3. Start typing! 4. Select the place where you want to publish the item by tapping the Publish as button in the upper right corner. Once you select an option here, the item will be published. From the embedded keyboard you people, places, or content items embed images in the content format text so it's bold, underlined, and so on
18 Editing Content 18 Editing Content From your mobile device, you can edit content items that you have permissions to edit, such as discussions, blog posts, and documents. 1. From a content item that you have permissions to edit, tap Edit in the upper right corner of the screen. 2. Make the changes to the content. 3. Be sure to Save or Publish your changes when you're finished. From the embedded keyboard you people, places, or content items embed images in the content format text so it's bold, underlined, and so on
19 Tips & Tricks 19 Tips & Tricks Learn to use the Jive for ios App like a People, Places, and Content Attach a File from Another Service Search for Content Jump to Top of Page Scroll through Your Streams Switch to a Different Stream Adjust App Notifications Tap button and then begin typing someone's name, a place name, or the title of a content item. The app remembers your to make this easier for Note that on the iphone, you'll need to tap the 123 button to get to symbol on the keyboard. From the other service on your device, select the file that you want to attach in Jive so that the "Open in" menu appears; then select Open in Jive. Note that this process may not work the same from every third-party service. Here's how it works from Mail and Dropbox: In Mail, view the message that includes the attachment. Tap and hold on the attachment's icon to bring up the "Open in" menu, and then choose Open in Jive. Alternatively in Mail, you can tap the attachment to view its content (note, this will not work for all content types) and then tap the icon in the upper right to bring up the "Open in" menu. From there, choose Open in Jive. In Dropbox, find the content you want to attach. Tap on it to open the preview if available. Tap the righthand icon on the bottom toolbar and choose "Open In..." to bring up the menu. From that menu, choose Open in Jive. Tap Find. (On the ipad, you'll see Find in the left sidebar; on the phone, you'll need to swipe from left to right to see Find). Type in your search keyword(s) in the search box, and then tap Search. The app returns three kinds of results: Content, People, and Places. Tap one of these to scroll through the search results. On an ipad, you can filter your results by content type, publish date, place, and author. Tap the current time in the top navigation bar to jump to the top of the page. You can scroll up and down through any of your streams using up and down swiping motions. If you're at the bottom of a stream, swipe up to load more items. From the Streams view, tap the triangle in the title bar of the current stream. From there you'll see a drop-down list of your custom streams. Just tap one to go to that stream. If you enable notifications, you'll get a notification for each new item in your Inbox. To adjust how your notifications are sent, from the main screen of your device (not from within the app), go to Settings > Notifications > Jive.
20 Tips & Tricks 20 Know Your Icons These will vary slightly depending on which content type you're using. Follow: Like: Share: Jump to comments: Reply:
21 App Security FAQ 21 App Security FAQ Learn how to make your device more secure. How can I make my device more secure? Does the Jive App store my user credentials? If you want an extra layer of security, Jive Software recommends enabling a passcode lock on your device. When you enable a passcode, the device will automatically encrypt everything you store on it, including documents and other items you download from your community. To learn more about how this works, read Apple's description here. To set up a passcode on your device, see Apple's instructions here. It depends on how your community administrator has set up user authentication in your community. Ask your administrator how your community authenticates users. Here are the options: SSO -- If your community uses a web-based SSO system, the Jive for ios App uses the same behavior set up in the SSO system. In this case, the app may or may not store your credentials, depending on whether the SSO system is configured to store user credentials. No SSO -- If your community does not use a webbased SSO system, the Jive for ios App stores your user credentials in the device's ios keychain using basic authentication.