Connecting With Lifesize Cloud

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1 There are several different ways to connect to a Lifesize Cloud video conference meeting. This guide will provide you instructions for each way. Ways to Join a Lifesize Cloud Video Conference After getting an invite to a Lifesize Cloud video conferencing meeting, click on the View dialing options or install the app link (i.e. https://manage.lifesizecloud.com/#/call/ ) provided.

2 Connecting Using Your Browser (aka WebRTC) How to Connect Using Internet Explorer Click the CALL button under Call me from your browser. How to Configure Internet Explorer After clicking on the Call button, choose the microphone and camera option for your setup and select OK. NOTE: If you change these default values, it is important that you know exactly what configuration is optimal for your setup; otherwise, there may be video and audio issues during the video call. Page 2 of 9

3 How to Connect with Google Chrome Click the Connect button under Call now from your browser. Entering the Video Conference After clicking OK and Allow in your browser, you will see the screen below. Enter your name and click Go. You are now placed into the video conference meeting! Page 3 of 9

4 How to Configure Google Chrome After clicking Call, the below screen will appear. Choose the Allow button at the top. How to Change the Default Settings for Camera and Microphone To change the camera and microphone defaults, click on the camera icon at the top right of the Google Chrome browser and select a different camera and microphone. NOTE: If you change these default values, it is important that you know exactly what configuration is optimal for your setup; otherwise, there may be video and audio issues during the video call. NOTE: If you are in a call and change your microphone and/or camera settings, disconnect the call and reload the page for the changes to take effect. Page 4 of 9

5 Download the Lifesize Cloud Software After downloading the software and installing the software, use the following steps to configure the client. How to Connect with the Lifesize App: As a Guest User Users without a registered account can use the Lifesize Cloud software client to connect as a guest user. Select the Guest User tab to connect as a guest. If you have already installed the software, select the Connect Now link underneath the software download section. The software will start up and the login window will appear. Select the Guest User tab and enter your name. The Dial String field will be automatically filled with the proper meeting information. In the event that the dial string is not present, copy the meeting extension from the invite. Example How to Connect with the Lifesize App: As a Registered User Log into the client using an authorized username and password provided by the Lifesize Cloud administrator. Help Menu Option: Lifesize Cloud Help contains helpful tips and information about using Lifesize Cloud. Page 5 of 9

6 After successful login, the screen below will be seen. Select the meeting of choice and choose the first dialing option. You will then be placed into the meeting room with other participants Page 6 of 9

7 Configuring Your Lifesize App: Setting Your Preferences The following screenshots and instructions are for Windows. For the Mac, select the Preferences menu and follow the similar steps. Go to the File menu and select Preferences to begin. General Tab: Leave Data checked. Uncheck Launch at Login, if desired. Devices Tab: Defaults are set to Auto. Select the correct microphone and speaker options for your configuration using the drop down menus. Reference the Audio and Video Issues section at the end of this document for additional details. To make a test call, go to CALL MANUAL DIAL and enter TESTCALL, then click VIDEO. Network Tab: If a web proxy is required, it can be set up here. Contact your network administrator if this is required. Page 7 of 9

8 Additional ways to call into Lifesize Cloud Joining as Audio Only There are dial-in numbers available on the Call Me page for you to dial in using your mobile phone or a landline. International numbers are also available by clicking on the link. This dialing option is for audio only and no video will be seen. Joining from a Video System Dialing from your existing video system is similar to dialing to other video systems using a remote control. On the Call Me page, the dialing information is displayed as shown below. Joining using Microsoft Lync or Skype for Business Joining from Microsoft Lync 2013 is simple. Once Lync opens, click the video button to start the call. On the Call Me page, the dialing information is displayed as shown below. Enter the above IP address and hit the Call button. When the virtual operator comes on, enter the extension as seen above followed by the # sign. You will be placed in the video conferencing meeting room. Other dialing options <IP Address##Extension> example ## The meeting extension can also be obtained from the invite sent by the host of the meeting. NOTE: If you are unable to reach the meeting room using the dialing options available above, check with the network admin to verify that appropriate firewall ports have the proper access rules. Page 8 of 9

9 Audio and Video Issues Follow the best practices recommended by your video system manufacturer for optimal performance with Lifesize Cloud. Audio Problem: Other callers can t hear me. Some Mac devices ask for your permission to access the microphone when you start the Lifesize Cloud app for the first time. If you select No by mistake, your audio is unavailable to others on the call. Solution: Select Settings Privacy Microphone and enable the Lifesize Cloud app. Wired Headsets For optimal audio with desktop and mobile clients, use wired headsets. If you are using headphones with two connectors with models of Mac devices that use a single analog headphone port, you must connect them with a TRRS converter. Video Ensure that the system maintains the best possible image quality by altering the lighting and background of your environment as necessary or adjusting the camera settings according to your vendor s recommendation. NOTE: Many times, video centric software installed on the computer is using the camera and microphone; therefore, it is recommended that all video centric software be shutdown to ensure optimal video conferencing using Lifesize Cloud. Noise Reduction Option Mac users should enable the Apple noise reduction option on the microphone input for optimal audio quality. Please contact us at or by phone at for further information. Page 9 of 9

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