Transcription

1 Page 1 of 5 DAKOTA COUNTY Employee Relations Administration Center, 1590 Highway 55 Hastings, MN INVITES APPLICATIONS FOR THE POSITION OF: Public Service Associate -SLC An Equal Opportunity Employer OPEN DATE: 01/28/15 CLOSE DATE: 02/10/15 POSITION PUBLIC SERVICE ASSOCIATE -SLC - Job # POSTING TYPE: External DEPARTMENT: Service and Licensing Centers HOURS: Part-time HIRING RANGE: $35,361 - $39,782/year (Grade104) SALARY RANGE: (Click here to view full salary range of the position) LOCATION: Rosemount UNION: Non-Union CLOSE DATE: 4:30 p.m. on Tuesday, February 10, 2015 The current opening is a.50 FTE at our Rosemount Service and Licensing Center. Responsible for performing a wide variety of daily customer service oriented job functions involving the specialized knowledge of procedures, software programs, regulatory and statutory requirements. Responsible for performing a variety of technical duties including cash receipting, vital statistic recording, posting of accounting, processing of documents, calculating tax estimates, and other general office duties. This position has extended hours including working on Saturdays. MINIMUM QUALIFICATIONS High school diploma or equivalent GED AND Two years office experience which MUST include: working directly with the public in an office setting, AND working with personal computers in an office setting. PREFERRED EDUCATION BEYOND MINIMUM QUALIFICATIONS: Up to two years of business, communications, accounting, real estate or paralegal training/education beyond high school. PREFERRED EXPERIENCE BEYOND MINIMUM QUALIFICATIONS: Up to two years experience working in a customer service setting. DUTIES & RESPONSIBILITIES These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.

2 Page 2 of 5 1. Respond to and provide timely and effective service to an extensive variety of public inquiries by phone or in person. Investigate and determine the appropriate outcome for each customer contact. Assist customers in completing a variety of license and application forms. 2. Analyze documents and applications for accuracy and according to statutes. Approve, deny, or return applications or documents. Determine what information from the records is valid for processing. Process the proper records by entering information into proper computer system, amend, index, file or place in correct location. Retrieve information from storage facility when needed. Understand and interpret terminology and interconnections of our computer database systems. 3. Provide specific detailed and precise technical information relating to licensing, vital statistics, property records, taxation, assessment, and election functions. Coordinate with internal and external contacts for efficiency and accuracy when needed. 4. Research data, collect, reconcile, and verify correctness of various payments and deposits. Compute and receipt a variety of payments and service fees. Perform manual license and tax calculations. Prepare estimates and communicate information to customers. Process transactions in a cash collection system using proper revenue codes, validate receipts and documents, process overpayments. Balance receipts and reports daily. Complete deposits and bank slips. 5. Determine and update records utilizing technological advances creating public and non-public records. 6. Perform general and specialized duties such as proof, verify, sort computer reports and prepare mailings. Process outgoing, and distribute incoming, U. S. mail and interoffice mail. Perform specific office duties including cross training of new staff to meet various department goals and legislative requirements. 7. Draft memos, correspondence, forms, charts, and other related documents using correct grammar, follow up on correspondence, sort and file a variety of information. 8. Instruct and assist customers in the use of computerized data or records on public information terminals, in obtaining Internet property information, and archived records. ESSENTIAL JOB FUNCTIONS: Duties 1 through 4 are essential functions. KNOWLEDGE, SKILLS & ABILITIES AND WORK ENVIRONMENT Knowledge and understanding of office procedures, regulations Minnesota statutes ans rules, procedures and practices of property records, property assessments, property taxes, various types of licenses, vital statistics and elections. Listening, interactions, verbal and written communication skills. Ability to understand and explain in layperson terms; instructions, policies, statutes, rules, procedures and systems to the general public. Analytical skills and ability to make decisions. Knowledge of basic accounting principles, practices and procedures. Ability to operate personal computer and mainframe computer system and various office machines. Comprehend and administer statutory and department policies and requirements for specific units. Ability to prioritize workload, organize work, meet deadlines, process on a timely basis, and maintain positive attitude in a busy work environment. Working knowledge of business English, grammar and mathematics. Ability to establish and maintain effective working relationships with other employees and the general public. WORK ENVIRONMENT: Work is performed within a County office building. Lifting requirement of up to 25 pounds on an occasional basis. Frequent wrist and finger manipulation due to high concentration of filing, compiling, calculating or computer work. Equipment used may include, but is not limited to computer, typewriter, calculator, telephone, copy and fax machine. SELECTION PROCESS: The examination/selection process for this classification will consist of a

3 Page 3 of 5 rating of your training and experience from the application materials submitted. The top scoring candidates will be forwarded to the hiring department for further consideration.. Dakota County Employee Relations Main Number (contact 8 a.m. - 4:30 p.m. Monday - Friday) APPLICATIONS MAY BE OBTAINED AND SUBMITTED ONLINE AT: OR Dakota County Employee Relations - Administration Center 1590 Highway 55 Hastings, MN EXAM # PUBLIC SERVICE ASSOCIATE -SLC DK Public Service Associate -SLC Supplemental Questionnaire * 1. Applicants for this recruitment will be rated based on their answers to the supplemental questions listed below. It is important that information provided on the application support and/or match answers to the supplemental questions. Please initial the box below to CONFIRM that the information provided is accurate and true to the best of your knowledge. Falsification may result in disqualification from consideration for this and subsequent recruitments with Dakota County for up to three years. * 2. Please initial the box below to CONFIRM that you have reviewed, understand and possess the minimum qualifications for this position. * 3. Please select which best describes your highest level of education completed. Degrees or credits must be completed by the close of the posting. Bachelor's Degree or above Three years of full time college credit (at least 90 college credits) Associate's Degree or two years full time college credit (at least 60 college credits) One year of full time college credit (at least 30 college credits) High School Diploma or G.E.D. I do not have a HS Diploma or G.E.D. * 4. Do you have previous work related Government/Public Sector office experience? (i.e. city, county, state, or federal) Yes No 5. If you indicated "yes" to the question above, list your job title, duties, and agency name. * 6. Select your total years of related work experience working with a processing vital records, licenses, or similar public documents. Count only full years of experience. This experience must be listed on your application. Less than

4 Page 4 of 5 * 7. Select your total years of related work experience working with motor vehicle transactions. Count only full years of experience. This experience must be listed on your application. Less than * 8. Select your total years of related work experience working with a cashiering system. Count only full years of experience. This experience must be listed on your application. Less than * 9. Select your total years of related work experience working with a processing passports. Count only full years of experience. This experience must be listed on your application. Less than * 10. Select your total years of related work experience working directly with the public in an office setting. This experience must be listed on your application. Less than 6 months 6 months to 3 years 4 years 5 plus years * 11. Select your total years of related professional work experience working with computers in an office setting. This experience must be listed on your application. Less than 1 Year 3 years 4 years 5 plus years * 12. Identify if you have 6 months or more work related experience using the Microsoft Office Products. Select all that apply. Outlook Word Excel PowerPoint Access, but willing to gain. * 13. Select the statement below that best describes your work preferences. I prefer working primarily with the public. I prefer working primarily on the computer. I prefer working with the public and on the computer equally.

5 Page 5 of 5 * 14. This position may require that you are based in any one of the Service and Licensing Centers in Dakota County. These locations include Apple Valley, Lakeville, Rosemount, West St. Paul, and Burnsville. Are you willing to report on a regular basis to any of these locations? Yes No * 15. Are you proficient in another language? Check all that apply: Speak Read Write Not proficient in another language. * 16. If proficient in another language, identify the language and years of experience. If not, please indicate NONE. * 17. If selected for this position, what would be your minimum acceptable salary? * Required Question