ORANGE COUNTY GOVERNMENT invites applications for the position of: Human Services Specialist

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1 ORANGE COUNTY GOVERNMENT invites applications for the position of: Human Services Specialist SALARY: $ $28.53 Hourly $36, $59, Annually OPENING DATE: 08/28/15 CLOSING DATE: 09/11/15 11:59 PM DESCRIPTION: Performs professional human services work, assisting individuals in accessing a variety of social services. Interprets program information, determines eligibility for human service programs, and conducts in-office and/or on-site interviews and/or assessments. EXAMPLES OF DUTIES: Examples of Essential Functions A position may not include all the work examples given, nor does the list include all that may be assigned. Interviews clients and/or collateral contacts to gather information, to secure medical, work history, and other income information, and to determine need and eligibility for human services. Verifies information and investigates discrepancies. Assists clients in retaining public assistance benefits by updating information in client file and state eligibility systems. Follows policies and procedures related to eligibility determination and redetermination. Uses information technology to determine eligibility, to record notes, and to manage records. Documents eligibility decisions and retains copies of client information, financial, psychological, medical, vocational, and court records in order to provide accountability for the expenditure of state and federal funds by recording information in case logs and client files. Completes reports and forms for documentation of decisions, actions taken, responses to court actions and payment authorization. Provides clients with information about the availability of services and refers them to

2 appropriate agencies or community programs. TYPICAL QUALIFICATIONS: Knowledge, Skills, Abilities Knowledge of principles of interviewing and other information gathering techniques. Knowledge of the social, economic, and environmental factors which influence poverty and unemployment. Knowledge of available state and federal human service assistance programs and their eligibility requirements. Knowledge of current social, economic and health trends and services, and the ability to adapt trends to practical program applications and link clients with services needed. Knowledge of assessment principles and techniques. Ability to compute complex equations using addition, subtraction, division, multiplication, and percentages. Ability to conduct interview/assessments, summarize and interpret findings. Ability to apply analytical thinking and deductive reasoning to arrive at reasonable judgments. Ability to interpret and apply county, state, and federal regulations, policies, and procedures in specific case situations. Ability to communicate complex information effectively, with a wide variety of people; ability to communicate effectively orally and in writing. Ability to establish and maintain positive, effective relationships with diverse populations. Ability to understand medical and vocational terminology and legal principles. Ability to organize and consolidate information, maintain records, prepare reports, formulate treatment plans and complete other caseload management functions. Ability to use information technology to enter client information, determine eligibility, make changes in client cases, and enter documentation. Ability to perform well in a fast-pace, high volume work environment. Supervision Assignments are provided by defining objectives, priorities, and deadlines. Additional

3 assistance is provided for unusual situations that do not have clear precedents. Classification typically does not supervise. Distinguishing Factors This classification is the beginning classification in the Human Services classification series. Minimum Qualifications Requires any combination of education and experience equivalent to an Associate s degree in social work, business, or related field and one year of related experience; or a high school diploma and two years related experience. Possession of or ability to readily obtain a valid driver s license issued by the State of rth Carolina for the type of vehicle or equipment operated. SUPPLEMENTAL INFORMATION: Physical Activities (N = Never; R = Rarely (Less than 25%); O = Often (25% - 75%); A = Always (More than 75%)) Standing O Sitting O Walking O Bending O Stooping R Kneeling O Crawling N Climbing R Typing O Grasping O Talking O Hearing O Repetitive motions of O O Handing hands/wrists Repetitive motions of feet O Reaching O Average number of pounds through a normal day that are pushed, pulled, etc. and the distance over which the weight is moved: Activity Average Number of Pounds Distance Weight is Moved Pushing 5-15 A few feet Pulling 5-15 A few feet Lifting 5-15 A few feet Carrying 5-15 A few feet Examples of physical activities required in this position: Sitting at a computer for many hours per day Walking to work station Possible Hazards (chemicals, dangerous machinery, etc.) ne Known

4 APPLICATIONS MAY BE FILED ONLINE AT: 200 South Cameron Street Hillsborough, NC Position # HUMAN SERVICES SPECIALIST DD

5 Human Services Specialist Supplemental Questionnaire * 1. Orange County is an E-Verify employer. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the Employment Eligibility Verification Form (Form I-9). I understand, that if hired, my employment eligibility will be verified through E-Verify. * 2. I understand that resumes are welcomed but do not substitute for the work experience section of this application and failure to complete the work experience section will result in an incomplete application, which will not be considered for eligibility. Did you fully complete the work experience section of this application? * 3. Are you currently an employee, receiving benefits, from Orange County Local Government? * 4. What level of education and experience do you have related to this position? Master's Degree in human services related field Unrelated Master's Degree Bachelor's Degree in human services related field Unrelated Bachelor's Degree Associate's Degree in human services related field Unrelated Associate's Degree High School * 5. Do you have experience working with low income families? * 6. Please discuss any work you have done with low income families. If you indicated no experience, please indicate N/A. * 7. Do you have experience interviewing families for services? * 8. Please describe your interview skills and experience. If you indicated no experience, please indicate N/A. * 9. Do you have experience working with complex computer software? * 10. Please indicate experience working with the following computer hardware or software. (check all that apply) NC FAST rthwoods Software MS Word

6 MS Excel MS PowerPoint MS Access Adobe Photoshop Web Design Software Database software Scanning Equipment PC Keyboarding or typing Case management software * 11. Please describe in greater detail your use of all computer hardware and software you checked above. If you indicated no experience, please indicate N/A. * 12. Please indicate if you have experience working in any of the following fields. (Check all that apply) Mental Health Social Services Health Justice Human Resources Business Counseling n-profit organizations Other (Please indicate below) 13. If you selected other, please indicate. * 14. Please describe what interests you about this position? * 15. Please describe why you believe you would be a good candidate for this position? * 16. Have you worked in a fast-paced, high volume work environment? * 17. If yes, please describe your experience working in fast-paced, high volume work environments. * Required Question

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