Questions About Your Fire Damage?

Transcription

1 Questions About Your Fire Damage? Come Clean With The Duraclean Team Homes Crawlspaces/Attics Offices Buildings or

2 Dear valued client, Hi my name is George Gibson, owner of. I want you to know my commitment is to offer you the best possible service. I have built a team of highly trained and qualified technicians that go the extra mile to make sure you are completely satisfied. I m sure you may have questions about our procedures, so we have developed this brochure that will hopefully be very helpful to you. It is my goal to make you feel more comfortable with our services and what is going on in your space. If you still have any questions, which are not covered in this guide, please feel free to speak with any of my technicians or call my office. I have been in the restoration business for approximately 7 years, and have worked very hard to create a business offering a full range of services dealing with any damage that has occurred in your home or business. We are trained and certified with ASCR and IICRC for Mold Remediation We are trained and certified with NADCA for Air Duct and Dryer Vent Cleaning We are trained and certified with IICRC for the following services: Applied Micorbial Remediation Technician Water Damage Remediation Upholstery and Fabric Cleaning Carpet Cleaning We also offer the following services: Fire Damage Remediation Soda Blasting for Remediation Power Washing for Remediation Fire and Water Damage Pack Outs Odor Control Content Cleaning As the owner of, I would be happy to hear any suggestions or comments that may increase the quality of services we offer. Please fill out our comments and testimonial form and return to our office. Thank you for choosing, George B. Gibson, Owner,Operator

3 Q: Will I still smell smoke when you are done? A: We use very specialized equipment and products to remove and or neutralize smoke. We use the latest techniques available to put your house back to pre-loss condition. Our job is not complete until you are satisfied. Q: Do I need an estimate before you begin the cleaning or repairs? A: Often the amount of the cost is unknown, however our pricing is based on standardized pricing for the industry. We use a computer-estimating program that downloads the new price list every quarter. Your insurance company also uses the same program and price list. When an adjuster is assigned to your claim, we will explain to them what we have done up to that point, then get an authorization before further steps are taken. Before any repairs are made, we will have an agreed estimate with your insurance company. Q: My house is wet after the fire department was here, can you dry it out? A: Yes, Duraclean has specialized equipment to dry out your house. We have spent a lot of time and money on education and equipment to become qualified in water damage and fire restoration. Q: How do you know if everything is dry? A: We use very high tech moisture meters designed to specifically check for proper moisture content. We will not repair or cover up any areas, which may still be wet. This is why you have made a good choice to call us, not just a construction company. We are trained and certified in water damage assuring you of the best quality service and giving you the peace of mind that it will be dried out properly. Q: Is it ok to keep the equipment running or do I need to turn it off? A: The equipment we use is capable of running for months without being shut off. They do not overheat and should be fine. If you hear or smell anything which seems to not be normal, please unplug the equipment in question and call us (301) Our technicians will be checking all equipment and drying out process on a regular basis. Q: Why does my house smell so bad? A: Often times the humidity in your house has doubled or tripled from what is normal and materials are wet that normally are not designed to get wet. If it has been 3-4 days since the initial water loss and you start smelling a sour odor, bacteria may be forming. After we have dried everything the smell should be gone. Q: If you use Ozone, is it harmful to my family, pets or things? A: We are very careful when using Ozone and will only use it on items that will not be harmed. We will only allow you into the area when it is safe. Q: Do you guarantee your work? A: Yes, we guarantee our work for 1 year. Before we complete the job you will need to sign a form of work completion and satisfaction.

4 Q: What is an air scrubber? A: We use air scrubbers to help clean the air. They use two pre-filters and a large Hepa filter. Air scrubbers remove 99.9% of all air partials, making a safer environment. Q: Is the final choice on the finish product my decision? A: The choice of repairs is always yours. Your insurance company only owes like, kind and quality. If you choose to do something else, you may have to pay more out of pocket. Q: Why do I have so many cobwebs? A: Cobwebs are formed from smoke particles linking together forming a chain. When you see cobwebs throughout you home it is not from your lack or house keeping. Q: Why does it look like water is running down from my ceiling? A: Smoke is made up of small water droplets. Smoke rises and concentrates at the ceiling and causes large amounts of moisture. Q: Why must we go through all this paperwork before extraction? A: We try to stay as organized as possible to insure the quality and customer service you deserve. Paperwork is a very important part of the foundation to help us to achieve the highest standard of customer satisfaction. Q: Should we make arrangements for you to get in our home? A: Yes, it is very important that we have access to monitor the job. If you are not going to be available, then we need to work out a plan to gain access. Q: Must I stay in my home during the restoration process? A: Often you can stay in your home depending on the areas that are affected. You may lose the use of your bathroom, kitchen, etc. If you need to stay outside your home, you may want to ask your adjuster about additional living expenses or ALE coverage. Q: How much is my electric bill going to be with all this equip- ment? A: We have made every effort to use equipment that maximizes the fastest drying time but consumes the least amount of power necessary to achieve the best drying time and results. The approximate cost for the air mover is.50 cents per day and the dehumidifier is $1.50 per day. Q: Why does my adjuster wait so long to inspect my loss? A: Often the adjuster will wait until the dry out process is complete in order to be able to assess damages. Other times because of our relationship with the adjusters, the may rely on our photos and scope of repairs without doing an inspection of their own. Q: What will happen to my damaged furniture and /or contents? A: We will do our best to restore your contents to pre-loss condition. If we are unable to restore an items, Then we will set them aside to be itemized and turned in to the insurance adjuster. Your adjuster will determine coverage according to your policy.

5 Q: What if we want to do the repairs? A: The most critical part of fire damage is the drying process and odor control. If you want the odor to be guaranteed to be gone, I would recommend the repairs be performed by our trained and certified technicians. If you only want us to do the emergency repairs, we will bill your insurance company for the emergency repairs separately. Q: Why do I give my deductible? A: It is your responsibility to pay your deductible. Your insurance company will subtract your deductible from our bill and pay us the balance. For example if your bill is $ and you pay Duraclean your deductible of $500.00, your insurance company will then cut Duraclean a check for the remaining balance of $ Q: Will my insurance company cancel my policy or will my premiums go up? A: Because each insurance company is so different, I would advise you to ask your adjuster. Each insurance company has different guidelines they follow. Q: Do I need to do anything? A: We have worked very hard at building a business where your responsibilities are very minimal. For the most part you should be able to just go about your daily activities without much worry or concern. Q: If it can t be saved, will it be replaced? A: Our job is to bring you back to pre-loss condition. We will use the best method to save each and every item, on heavily damaged items we will need to try and clean them before we are able to determine what has permanent damage. If we are unable to save an item, we will itemize the item and set it aside for you to inspect and turn into your insurance company as a destroyed item for replacement. Q: What is the difference between you and a contractor? A: We have spent thousands of dollars on specialized training and equipment, dealing specifically with fire and water damage. Our main objective is to minimize the impact on your day to day living. If you hire a general contractor, often they do not understand the concept of saving verses replacing. Just an example: 90% of the time we are able to save drywall with 3 days of drying, without putting holes in it. If someone comes in and removes all of the drywall, you have turned a 3 day job into a week and a half process and the adjuster may not approve. Q: What is Thermal Fogging? A: A thermal fogger is appropriately named since it is a device that uses heat to produce a fog without degrading the active ingredient. A thermal fogger produces a range of droplets sizes including a large number of very small droplets. This makes a thermal fogger the preferred type of equipment to reach air spaces in area highly obstructed by vegetation, or other physical obstructions in buildings. The large number of very small droplets produced in a thermally generated fog also make the fog highly visible. This can help the operator to monitor the fog and ensure thoroughness of application.

6 P.O. Box 657 Hughesville, MD Phone: Fax: Website: Duraclean-somd.com