cairn HMO Tenant Information Property Address: Letting: Maintenance:

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1 cairn HMO Tenant Information Property Address: Letting: Maintenance:

2 1. Use of communal areas In most properties you share the common stair and door entry systems with your neighbours. Please be quiet and considerate at all times. Do not bang doors, leave rubbish on landings and if you arrive home late at night/early morning please be considerate to your neighbours. Please do not smoke in the close. 2. Rubbish Disposal Please ensure all rubbish is disposed of correctly. Don t store rubbish bags in the communal stair under any circumstances. This causes a public health risk and can attract mice and rats. Please put your rubbish into the wheelie bins provided. If you have kerb side collections please do not put rubbish out before 7am on the day designated for collection. If you are unsure of the collection method for your property please confirm details with your property manager. It is a condition of the lease that you keep communal areas clean and tidy, including your share of communal cleaning costs (if applicable). Please do not drag bin bags down the stairs, if spills occur from bags, please clean immediately. Please put your names on the buzzer that relates to your property to prevent visitors buzzing other flats to enter. If any problems occur with door entry system please call your property manager. 3. Anti-Social Noise Our most common complaint is noise late at night. Please be as considerate to your neighbours as possible. If planning a party be courteous and give notice to your neighbours and proposed end time of party. Please ensure loud music is stopped and noise kept to a minimum in the flat and in the communal areas. Ask that anyone leaving your property late do so in a quiet and responsible manner. Any mess should be cleared up immediately. 4. Smoke Detectors Your smoke detectors must be tested on a weekly basis. This must be recorded on the Smoke Detector Log. When testing the smoke detectors this must be done by two people. One person should activate the alarm and the second will need to go into each room to make sure they are all in full working order. If any are not working they must be reported to CAIRN LETTING immediately. If you have any guests staying over in your property please make them aware of fire safety procedures, this is your responsibility! Not the owners! 5. Doors Due to HMO Legislation ALL doors are painted with fire retardant paint, they all have intumescent fire strips and are fitted with door closers. This is for your safety in the event of a fire. It is vital that you do not damage the doors and you must report any faults. Please do not wedge the doors open. You will only damage the door and the door closer, if you cause this damage you will have to pay for it. It furthermore presents a fire risk. 6. Hall The hallway in your property must be kept clear at ALL times, no exceptions! This allows easy exit in the event of a fire. 7. Multi-Point Extension cables Please ensure extension cables are not used throughout the property. 8. Repairs Please ensure all maintenance issues are reported promptly to Cairn Letting to avoid further problems. 9. HMO Council Inspections During the course of your lease you may have council inspections. All of the above points will be checked and co-operation for visits is compulsory! Thank you for your anticipated co-operation with the above matters. I certify that I have received and read a copy of this letter. 2

3 Maintenance Trouble Shooting Please all maintenance issues to Or call /7856 Out of Office Emergency Gas/Plumbing L We are happy to assist with any problems that you may have in your property. The following are the most common problems. This is a help guide that could save calling out a contractor. Water Leaking Into Your Property If you discover water coming in through the ceiling, you need to act quickly to safeguard the property and your possessions. If there is a flat above your property go and speak to the occupants and get them to shut off the source of the leak. If they are not in, leave a note asking them to contact yourself or Cairn Letting. If your property is top floor or a house, call Cairn Letting immediately and we will contact factors or action relevant trades. Access to your property If we give our tradesmen keys to your property this will allow them to attend promptly. However if you wish to be present while work is being carried out you should be aware that this could delay response time due to the nature of their work. Tradesmen cannot always guarantee appointment times. If you lock yourself out of your property during office hours, Cairn Letting can normally assist in providing a spare set of keys for access. If you lock yourself out outwith office hours please contact Argyll Locks on , they operate a 24 hour emergency service and will assist you in gaining access to your property tenants will be liable for the cost in this instance. Drainage Problems Please ensure that cooking fat/oil is not poured down the sink or WC as this may result in a blockage. If this is found to be the source of the problem you will be charged for necessary works. If there is a saniflo (macerator) toilet in the property, please ensure that no solid items of any description are put down the WC. It is designed for human waste only and any costs resulting from misuse will be charged to you. Radiators Are Cold If the central heating is working and the top of the radiator is cold, it probably needs to be bled and trapped air needs to be released, to do this: Switch off the heating and allow the radiators to cool The valve you need to turn can be found at one end of the radiator towards the top. With a rag beneath to catch drips of water, use a radiator key to slacken the air bleed valve (these can be purchased from any hardware store) There will be a hissing sound when air comes out, this is perfectly normal as soon as water appears close the valve again The heating can now be switched on If the radiator still does not heat up fully, please call us. If you smell gas Call Transco 24 hour emergency service immediately and listen to instructions given also advise us of the situation. Light switches don t work If you find that all or some of your light switches don t work, it is possible that a fuse has tripped; this may be a blown bulb Locate the fuse box (this will be marked on the inventory) if you require one call us 3

4 Check to see if one of the fuse buttons is sticking the other way from the rest, if so push back to position, alternatively there may be on/off buttons The lights should then come on and you then can identify which bulb is not on and replace If they still do not work then call us. There is no power in my property If you lose power supply completely it is possible there has been a power cut Check to see if any neighbours are out of supply too, if they are, then it is likely the area is out and you will need to wait for the power company to rectify Scottish Power If only your property is affected check the fuse box as above or call us Washing Machine Please make sure all loose items are removed from pockets before placing items in machine and don t overload, occasionally clean the soap drawer as this can clog. Most machines have a filter at the front of the machine if the machine is slow this may be clogged. Do not release the filter unless you have unplugged it and have something to catch the water. We would recommend a bucket to hand when checking the filter. Vacuum Cleaner If your vacuum cleaner has lost suction, it may be a simple problem to deal with, please check the following: Make sure the vacuum cleaner is unplugged and then cover the floor to protect from dust and dirt, check the section of the vacuum that holds the bag. By feeling the bag you can tell it is full, check all accessible pipes/hoses to see if there are any blockages. Also check the belt, if you still have problems please call us. Dampness & Condensation Dampness and condensation can never be underestimated especially when you are sharing a larger property. To maintain the condition of the property please ensure that the property is adequately ventilated throughout your tenancy. This will allow air to circulate. Keep your home well ventilated by opening windows every day. During the day you should make sure that the drip vents are open to allow air to escape. If you have condensation on windows it is likely that it will be elsewhere in your property too. When you are cooking always turn the extractor fans on in the kitchen on a high power to allow them to extract any excess moisture from pots and pans. If possible, open up windows for extra extraction. It is an idea to leave the extractor fan on for longer than you are cooking as there will be excess moisture in the air which you cannot see. Always keep the lids on pots and pans whilst cooking so that the moisture does not escape from the pans. If the lids are off moisture will be rising from the pans even if you cannot see it. Just as you can only see your breath in the air on a cold day, you can only see the moisture rising from a pan when the temperature is lower. After taking a bath or shower there will be excess moisture in the air. To stop condensation forming the windows should be opened and extractor fans turned on. Try to keep the bathroom door shut as much as possible so the moisture doesn t escape into other parts of your home and keep the extractor fan on for at least 10 minutes after showering. When you are drying your clothes if possible you should dry them outside. If you cannot do this then put them in an enclosed room and keep the window open. If you use a tumble dryer to dry your clothes it is extremely important that the ventilation pipe runs outside your property. Do NOT dry your clothes over radiators. Ideally, a small gap should be left between the outside walls and furniture as this allows the air to move away from the bottom of the walls and circulate around the room. If it is trapped between the furniture and walls it will condense onto walls and could form into black mould. During the winter and at other cold times throughout the year you should try to maintain a constant temperature in your home. This is because it is cold air that causes the warm air to release moisture. If the air is all the same temperature then this cannot happen. Should you have problems with extractor fans/ventilation units please call us Please all maintenance issues to Or call /7856 Out of Office Emergency Gas/Plumbing

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