Position Description. Department: Warehouse Operations. Supervisor: Warehouse (DC) Team Leader/Supervisor. Location: Health Solutions.

Transcription

1 Title: Store Person all states Position Type (Full Time, Part Time, Contract etc.): Full Time Classification: Store Person Level 1 Store Person level 2 (Unqualified and Qualified) Store Person Level 3 (Unqualified and Qualified) Position Purpose: The position purpose of the Store Person is to: 1. Perform the job function with the aim of meeting the strategic goal of the department and the organisation; 2. Perform all functions of the Health Solutions warehouse operations in accordance with the organisational policies and procedures; 3. Assist with clerical and customer service functions as required Department: Warehouse Operations Supervisor: Warehouse (DC) Team Leader/Supervisor Location: Health Solutions Date: Aug 2015 About the Organisation Independence Australia is a social enterprise that provides choices for people living with a disability or other personal need, supporting them to regain and retain their independence. We re about supporting people in their homes, in their communities, in their endeavours, to improve their quality of life, to achieve their dreams. Our Values & Guiding Principles: Person Centred - Committed People - One Organisation - Right First Time Key Selection Criteria Skills and Competencies:- LEVEL 1 1. Good written and verbal and written communication skills; 2. Computer literacy; 3. Basic knowledge of MHE; 4. Knowledge of warehousing principles and policies.. 1. Previous experience in a fast paced, high volume distribution retail warehouse environment; 2. Must possess good warehousing skills and have a sound knowledge of warehousing principals including warehouse safety and safe work practices; 3. Sound verbal and written communication skills; 4. Computer literacy particularly exposure to database packages; 5. Certificate II in Warehousing and Distribution (Level 2. Qualified); 6. A Current Forklift licence (Level 2. Qualified).. 1. Previous experience in a fast paced, high volume distribution retail warehouse environment; 2. Must possess solid warehousing skills and have a sound knowledge of warehousing principals including warehouse safety and safe work practices; HR-Position Description Template - Employee Page 1 of 6

2 3. Sound verbal and written communication skills; 4. An understanding and grasp of product knowledge relevant to the area of continence and wound care; 5. Computer literacy particularly exposure to database packages; 6. Previous practical experience / knowledge of Greentree system / inventory / accounts receivable computer system is an advantage; 7. Demonstrated supervisory experience will be viewed favourably; 8. Certificate III or Certificate IV in Warehousing and Distribution (Level 3 Qualified); 9. A Current Forklift licence. Personal Qualities:- 1. The ability to retain a sense of humour; 2. A pro-active attitude, a high degree of initiative and a positive approach to life; 3. Willingness to participate in multi-skilling initiatives; 4. Willingness to learn and broaden product knowledge in the area of continence and wound care products, and to keep abreast of product developments in the health care area generally; 5. The desire to perform the job function with the highest levels of professionalism and integrity, and with the view of always representing the organisation in a positive light. HR-Position Description Template - Employee Page 2 of 6

3 Organisational Relationships Warehouse Manager DC Warehouse (DC) Team Leader/Supervisor Store Person Authority Levels BUDGETARY OTHER Decision Making Authority & 3 1. Locally receipting stock Process of urgent / non urgent orders Working Relationships MOST FREQUENT CONTACTS DC Manager DC Team Leader General Manager Customer Service Staff Purchasing Clerk Customers / Consumers Purchasing Department NATURE AND PURPOSE Reporting, direction, support, guidance and advice. Direction, support, guidance and advice. Reporting, direction, support, guidance and advice. Dispatch queries, freight issues and other Customer service related matters. Liaison regarding purchasing, inventory replenishment and stock levels. Dispatch and return of ordered goods. Prioritising Reports and B/Orders HR-Position Description Template - Employee Page 3 of 6

4 Key Result Areas (Organisational) Result Area and Operational Standards Tasks/Responsibilities Support the Independence Australia culture Independence Australia Code of Conduct, Statement of Purpose and Guiding Principles Occupational Health and Safety Independence Australia OHS Policies, Procedures and Work Instructions, OHS legislation Quality and Continuous Improvement Independence Australia Quality Assurance and Risk Management Policies and Procedures Business Plan Any relevant departmental procedures and manuals Customer Service Independence Australia Quality Assurance and Risk Management Policies and Procedures Participate in, promote and uphold the philosophy and principles of Independence Australia. Understand, communicate and support the policies and procedures of the organisation. Have a duty to take care for their own health and safety and of others affected by their actions or inactions at work. Comply with safety procedures and practices that have been put in place by Independence Australia to minimise the risk of injury to workers, contractors, consumers, volunteers and visitors and to control identified hazards in the workplace. Do not wilfully interfere with or misuse equipment, materials or facilities provided in the interest of health, safety and welfare of those who attend a workplace. Do not wilfully interfere with or misuse information or instructions provided in the interest of health, safety and welfare of those who are in their care at the workplace. In accordance with agreed Independence Australia procedures for accident and incident reporting, report potential and actual hazards to their immediate supervisor for resolution. Participate in regular safety checks, including fire drills and contribute to the evaluation and review of such procedures. Attend training provided or organised by Independence Australia to ensure compliance with OH&S requirements. Assist with preparation for quality/aqtf/iso audits when required. Identify opportunities for best practice and continuous improvement and communicate these effectively with the team and the organisation. Ensure that customer service and quality measures are followed. Communicate with customers (internal and external) in a positive, clear and timely manner. HR-Position Description Template - Employee Page 4 of 6

5 Independence Australia Code of Conduct Any relevant departmental procedures and manuals Key Result Areas (Job Specific) Result Area and Operational Standards Warehouse Operations As detailed in Health Solutions Quality Procedures and relevant Work Instructions Tasks/Responsibilities LEVEL 1 Picking orders off shelves and pack ready for despatch. Receipt stock and locate stock in the warehouse and process return goods and applicable credits. Participate in the annual stock take. Preparation and dispatch of customer orders in the most economical manner. Responsible for housekeeping and to maintain the warehouse in a clean, safe and secure manner. As per Level 1. Prepare labelling and consignment roles using the computer. Process return goods and applicable credits. Able to coordinate work in a team environment under limited supervision. Operate a forklift (qualified). As Per Level 1 & 2. The conduct of regular spot checks and partake and assist with the annual stock take. Is responsible for the supervision and the conduct of work of other warehouse employees. Monitoring and Reporting In accordance with the relevant Health Solutions Work Instructions: Accurately record and maintain Health Solutions Warehousing K.P.I.s and statistics. HR-Position Description Template - Employee Page 5 of 6

6 Business Systems Warehouse Development Quality Assurance Business improvement register Able to understand detailed instructions and work from procedures. Ensure effective use of computerised support systems at a higher level than Level 1. Use of systems for purposed such as maintenance of a storage system, information input/retrieval at a higher level that level 2. Undertake multi skilling and training incentives as requested. Development and refinement of store layout including proper location of goods and their receipt and despatch. Responsible for quality of own work. Understands and is responsible for quality control standards. Other Working Conditions PROPERTY ITEMS (mobile phone etc.): WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS: This position operates in a smoke free, warehouse environment. Exposure to manual tasks such as carrying, standing, walking, kneeling and reaching is frequent. OTHER WORKING CONDITIONS: As per the provisions in the ParaQuad Victoria Staff Enterprise Agreement Every twelve months the Store Person in conjunction with the Warehouse Supervisor will develop a performance agreement based on their job description and the approved Business Plan. Certification I have read this document and agree to undertake the duties and responsibilities as listed above. Name: Signature: Date: HR-Position Description Template - Employee Page 6 of 6