POSITION DESCRIPTION COFFEE SHOP MANAGER

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1 POSITION DESCRIPTION COFFEE SHOP MANAGER POSITION: RESPONSIBLE TO: Coffee Shop Manager Foundation Director HOURS Hours per week Basic Hours Mon- Fri 9am to 2.30 pm Or 9.30 to 3.00pm as negotiated SALARY: Fast Food Industry award 2010 PERFORMANCE APPRAISAL: Level 3 Salary to be negotiated with the successful applicant 3 Monthly probation Annual ongoing performance appraisal and self development plan 1. POSITION SUMMARY (Broad purpose of the position) St Andrew's Hospital (SAH) is a 207 bed not for profit private hospital in Adelaide. This role is responsible for the management of the St Andrew s Hospital Coffee Shop. The Coffee Shop is located by main reception and provides services to patients, staff, visitors, and the general public attending appointments. The Coffee Shop is an important part of our services to the community. The shop is staffed 3 shifts per day Monday to Friday and 1 shift on Saturday and Sunday by groups of volunteers. The Manager's role is responsible for the operational aspects of the Coffee Shop, including all ordering, stock management, work health safety, food safety, and the development and update of policies and procedures. The role has responsibility for maintaining and promoting good working relationships with volunteers, and preparing the monthly volunteer roster. The position works closely with the Foundation Director, and is supported by the Casual Foundation Assistant. Working hours of this role are routine, but can be amended and planned in advance to meet family needs. As a family friendly employer committed to assist staff and families, taking time off to attend important events can be negotiated. The successful applicant will have highly developed interpersonal skills, experience in a service environment, and have strong IT skills. 2. SUMMARY OF RESPONSIBILITIES The Coffee Shop Manager is responsible for ensuring that the SAH Coffee Shop is operational each day, and that all services are provided according to industry standards. The Manager is responsible for ensuring that the Coffee Shop is efficient, clean, staffed and provides an excellent service to our community.

2 3. STATEMENTS OF KEY ACTIVITIES Operational Ensure that the Coffee Shop is open for business according to a schedule and the workload of Hospital procedures. Help market the Coffee Shop within the hospital and to the community Staffing Ensure that rostered volunteers are present, dressed appropriately and work to required standards Forecast and work with Volunteer shift teams to provide staffing for all shifts on a monthly rostered basis Prepare the roster for volunteers, with input from the Foundation Director and key volunteers Interview new volunteers as required with support from the Foundation Director Ensure all new volunteers are inducted, orientated and evaluated using agreed procedures and documentation. Stock and Assets Order supplies Daily/Weekly according to a schedule Manage stock levels and delivery and receipt of stock Maintain equipment using a set schedule with internal Engineering and Building Services Make sure all food and beverages are displayed and served correctly. Ensure safe and adequate storage, transport and stocking procedures with various suppliers both internally and externally to the hospital. Finance Prepare the daily takings for banking with another worker (Volunteer or SAH Staff) Prepare reports as required for the Foundation Director Undertake regular audits of cash register and stock use. Process invoice payments for goods and services on a regular basis each week. Policies and Procedures Prepare and update the relevant procedures and policies for the coffee shop according to SAH requirements or Legislation. Ensure that the Coffee Shop is clean, neat and orderly at all times according to Accreditation Standards, and City of Adelaide Council Food services. Have awareness of HACCP standards for food safety. Legislation Have a working understanding of Legislation including: -Work Health Safety Act 2012, Food Act 2001, Equal Opportunity Act 1984 Policies and Procedures Have a working understanding of internal policies and procedures including: - SAH Emergency Procedures - SAH Policies - All Foundation policies and procedures Training and Development Maintain and monitor the Volunteer s compliance and training needs, Maintain the data base on volunteers training and personal information Be proactive in identifying own training needs and participating in self development activities Management Make sure the coffee shop operates within the requirements of relevant Legislation Participate in weekly meetings with the Foundation Director Work with the Staff Development Co-coordinator to ensure volunteers comply with WHS regulations. Participate in planning, operational or other meetings with Foundation Staff or other SAH staff that are relevant to the Coffee Shop.

3 4. KEY PERFORMANCE INDICATORS A set of key performance indicators will be established with the successful applicant. 5. COMMUNICATIONS The Coffee Shop Manager must establish and maintain constructive relationships with all clients, Volunteers and suppliers through: WRITTEN COMMUNICATION Providing documentation that: is concise and relevant is clear and legible maintains professional standards in all written communication utilises appropriate communication channels (e.g. messaging) This role has responsibility for utilising appropriate communication channels to keep abreast of local and Hospital wide issues and changes with volunteers. VERBAL COMMUNICATION He or she needs to demonstrate verbal communication that: gives support and encouragement demonstrates co-operation and support for others ensures use of appropriate communication and reporting channels demonstrates an ability to negotiate and resolve conflict NON-VERBAL COMMUNICATION The Coffee Shop Manager must ensure use of appropriate non-verbal communication e.g. non aggressive body language, reflective listening etc. COMMUNICATION WITH KEY STAKEHOLDERS The successful applicant must be able to demonstrate and work immediately to: build customer relations and awareness of key stakeholders of SAH build and maintain relationships with volunteers, understanding their reasons for volunteering and their personality differences works as a member of the St Andrew's Hospital Foundation team providing open communication with key areas of the Hospital including Administration, Finance, and other support services. prepares newsletters or flyers, to ensure that volunteers are consulted and aware of changes taking place in the hospital or the coffee shop environment related to meetings or operational issues. 6. TEAMWORK The successful applicant will be required to demonstrate SAH norms in their work, and he or she will need to demonstrate behaviour which: observes courtesies of punctuality performs all duties required in the role ensures that co-workers are kept informed of relevant information maintains a pleasant, friendly and helpful manner ensures their area is adequately staffed before leaving it for any reason contributes to positive staff morale and team cohesiveness within the service 7. RISK MANAGEMENT The Coffee Shop Manager has responsibilities related to Risk Management. Under WHS legislation, Managers, Employees and Volunteers have responsibility for integrating Risk management into daily work. Staff and Volunteers have a responsibility of advising staff within WHS or Maintenance of the following: notify the Foundation Manager or Hospital Co-ordinator of any incidents promptly via the incident report form notify all near misses and risks using the Hazard forms minimize risks by practicing in accordance with hospital policies and procedures

4 undertake training and assessment as required to ensure competence participate in audits as required participate in risk reduction projects as required 8. WORK HEATH AND SAFETY (WHS) All roles at SAH have responsibility to ensure high awareness and operational responsibility to comply with the Hospital s WHS programme, policies and procedures. The Coffee Shop Manager must: work according to policies and principles in relation to safe work practices reports actual or potential workplace hazards, and reports workplace accidents and seeks appropriate/immediate treatment following a workplace accident/incident assists their manager / supervisor to maintain an environment conducive to the welfare of patients, workers and visitors uses resource people and educational resources to increase knowledge and understanding of technology and safety codes assists with the preparation and completion of incident and hazard forms and forwards documentation appropriately to WHS support staff supports co-workers and volunteers if injured by participating in return to work rehabilitation programmes in accordance with health professional advice 9. EQUAL EMPLOYMENT OPPORTUNITY (EEO) All roles at SAH have responsibility to ensure high awareness and operational responsibility to: be able to explain the meaning of EEO and its significance within the workplace demonstrate harmonious workplace relations upholding EEO principles at all times actively discourage instances of intimidation/harassment/discrimination within the workplace 10. QUALITY All roles at SAH must be aware of and participate in the Hospital s Performance Improvement Program as it relates to their individual department. Staff are required to: embrace the concept of improving performance as an integral aspect of the role seek and identify opportunities for improvement in the workplace in consultation with the Foundation Director, initiates and/or participates in performance improvement projects assist in the evaluation of activities to ensure that improvement has resulted strive to improve own level of performance be able to evaluate own performance level effectively and identify opportunities for improvement 11. CULTURE The culture of SAH supports the Hospital s commitment to the highest quality of care and service for its patients. We work to achieve productivity improvements for the benefit of the Hospital s patients and other stakeholders. All employees must commit to working productively with other employees and departments in order to contribute to the positive workplace culture the Hospital strives to achieve promote the Hospital as an employer of choice to external parties promote a culture of recognition and reward to ensure employee/colleague job satisfaction 12. CUSTOMER SERVICE All roles at SAH must be aware of the critical need to respect all others (patients, visitors, health professionals and other employees), regard customer service as an integral aspect of the role demonstrate helpfulness, courtesy and a pleasant demeanour at all times answer the telephone promptly, using the accepted standard of greeting/ name/ department seek feedback to ensure that customers are satisfied, and immediately addresses any opportunities to improve service

5 13. SELECTION CRITERIA ESSENTIAL REQUIREMENTS Direct experience working in small business or a hospitality related services Experience working with Volunteers Demonstrated skills in report writing, audit, evaluation, and financial reporting High level interpersonal skills Demonstrated understanding of safe food practices An understanding of quality management and performance improvement Skills in the use of Microsoft Office products, Cash Registers and cafe machinery. DESIRABLE REQUIREMENTS Experience in managing or owning a Cafe' or retail food business Direct experience in managing volunteers Experience working in a health service environment Qualifications in Hospitality management or Hospitality operations NOTES St Andrew's Hospital is a not for profit hospital, and therefore offers salary benefits to sstaff due to its status as a public benevolent institution. ( PBI Status - Australian Tax Office) All applications will be acknowledged on where is provided. Only those persons who progress to interview will be contacted by phone. This successful applicant will be offered a contract with 3 months probation, then 2 yearly contracts.

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