VIASINC Apollo Training

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3 Apollo is one of the major Global Distribution Systems (GDS) (or CRS) used in North America by airlines, travel agencies, Internet booking sources and other travel companies for sales, accounting, inventory managment and communications. Apollo is owned by Travelport and is sometimes referred to as "Galileo," another GDS system with whom it shares some functionality. This guide is designed to be used with the VIASINC Apollo Introduction, Comprehensive and Conversion Courses or as a reference when working in the travel industry. All of the formats in the guide are taught in the VIASINC Apollo courses, though formats grouped together may not be taught in the same lesson or course. The Format Recap at the end of each online lesson (or workbook lesson) should be your resource for determining which entries are taught in each lesson. You will not be expected to know formats listed in this guide that are not taught in your course. Course outlines appear in an Appendix. Using formats to operate Apollo is called using the "command line interface." There are point-and-click interfaces to the command line, but using formats to operate Apollo is the fastest and most efficient way to look up information and process reservations. It is Apollo's "expert" mode and a good working knowledge of the commands is an important part of your travel education that will help you considerably when using Apollo in the field. The VIASINC GDS Training System provides the most comprehensive GDS training and the most realistic GDS emulation available from any company. Take advantage of the many features in the system and use the emulator often. The more work you do in the emulator, the more proficient you will be on live Apollo. i

4 * Display. Used to display parts of a Passenger Name Record (PNR). Frequently used and appears in many GDS entries - Hyphen or Dash. Used mainly for passenger name entries, and displaying profiles : Colon. Used with certain GDS entries and often in combination with the pillow + End Item. Used in many entries, often to string multiple items of data together. Think of it as the word "and." Pillow. Begins the Apollo remark entries, and is used in a number of other GDS entries / Insert After Segment. Used when rearranging segments in your PNR. Change Segment Status. Used when airlines change segment status $ Dollar. Used to begin tariff (fare) and pricing entries * Produced using the equal sign (=) key Produced using the left square bracket key ( [ ) $ Produced using the right square bracket key ( ] ) : Produced using the semi-colon key ( ; ) + Produced using the comma key (, ). Produced using the period key (. ) ii

5 PNR and Air Reservations 1 Automated Fares and Ticketing 28 Car Reservations 39 Hotel Reservations 54 Amtrak 61 LeisureShopper 64 TIMATIC 67 Appendix A SSR Codes 69 Appendix B Status and Action Codes 71 Appendix C Destination and Travel Codes 74 Appendix D Car Special Equipment Codes 75 Appendix E Comprehensive Course Outline 77 Appendix F Conversion Course Outline 88 Appendix G Introduction Course Outline 94 iii

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7 SON/ZRH SOF Sign on agent with initials RH Sign off SB Switch to agent assembly area B MD MU MB MT Move down display Move up display Move to the bottom of display Move to the top of display S*CTY/PARIS S*CTY/CDG S*AIR/BRITISH S*AIR/BA SL*1 SL*L S*HTL/SHERATON Encode city name PARIS Decode airport code CDG Encode airline name British Decode airline code BA Access item number 1 from similar name list Redisplay similar name list Encode a hotel chain 1

8 S*HTL/SI S*CAR/BUDGET S*CAR/ZD Decode a hotel chain Encode a car vendor Decode a car vendor **-THOMPSON Retrieve the PNR for passenger Thompson **-BOUVIER/LOUIS MR Display the PNR for Mr. Louis Bouvier *C332JK **24JUN-HUBBARD **C4E-HUBBARD **B-HUBBARD *UA23/2JUL-HUBBARD Display the PNR with record locator C332JK Display the PNR for passenger Hubbard with a departure date of June 24 Display the PNR for passenger Hubbard built at branch office C4E Display the PNR for passenger Hubbard built at any branch office Display the PNR for passenger Hubbard on UA flight 23 on July 2 *R Redisplay the entire PNR *N Display the name field *I Display the itinerary *T Display the ticketing arrangement field 2

9 *P Display the passenger data field *C Display the source line, name field, last itinerary segment and receivedfrom field(concise format) *PP *PR *PT *PW *PD *EM *MP *PO *PS 9D Display the phone field Display the remarks field Display the passenger ticketing remarks Display the mailing address field Display the delivery address field Display all fields Display the frequent flyer field Display only the OSI messages Display only the SSR messages Display all seat assignments *L Redisplay a similar name list *3 Display the third PNR in a similar name list I E Ignore any work done and clear the agent assembly area End a transaction, saving all work done 3

10 ER R:PSGR+ER End a transaction, and redisplay the PNR Receive, end and retrieve in a single entry S/LAXORD S/LAXBOS+AA Display a schedule of flights for LAXORD Display flight schedule for LAXBOS, AA only S/12JULLAXANC Display flight schedule for July 12 S/12DEC*12JANJFKGIG Display flight schedule for a range of dates (one month maximum) S/YYZLHR+BA092 S/A Display flight schedule for a specific flight Display flight schedule from availability A23JUNYVRLAX Display flight availability on June 23 from YVR to LAX at 8:00 a.m. (default time) A23JUNYVRLAX1P Display flight availability on June 23 from YVR to LAX at 1:00 p.m. A* Display more availability A*R Redisplay the original screen of availability 4