User Guide. Amadeus Ticket Changer. User Guide

Transcription

1 Amadeus Ticket Changer April 2012

2 Document control Security level Company Department Training Services Author Muhammad Zafar Minhas Reviewed by Date Approved by Date Version Date Change Comment By V April 2012 Page 2 of 101

3 Table of Contents Table of Contents... 3 Introduction... 4 Amadeus Ticket Changer Participating Airlines... 5 ATC Prerequisites / Preconditions for Reissue / Revalidation... 5 Amadeus Ticket Changer Revalidation & Reissue Rules... 7 Amadeus Ticket Changer Important Information... 8 Amadeus Ticket Changer Pricing Entries Amadeus Ticket Changer & Manual Exchange Comparison Amadeus Ticket Changer Pricing Options ATC Pricing Recalculate Transactions FXF: INFORMATIVE RE-PRICING FXQ: CONFIRMED RE-PRICING FXE: BEST PRICER INFORMATIVE RE-PRICING FXO: BEST PRICER CONFIRMED RE-PRICING Preparation Re-issue with ATC Steps for re-issue with ATC ATC Examples- CAT31 Content has filed by Carriers Fare difference amount for fully unused e-ticket Steps for re-issue with ATC Residual Value for refundable difference Steps for re-issue with ATC PARTIALLY USED TICKET Steps for re-issue with ATC SECOND REISSUE/EXCHANGE Steps for re-issue with ATC REISSUE MULTIPLE PASSANGERS Steps for re-issue with ATC INABILITY TO REISSUE / REVALIDATE E-TICKET Steps for re-issue with ATC REVALIDATION Steps for revalidation with ATC ATC IN GRAPHICAL USER INTERFACE MULTIPLE PASSENGERS ATC Examples-CAT31 Content has not filed by Carriers Fare and Tax difference Collection Steps for reissue with ATC Penalty as Tax difference Collection Steps for reissue with ATC SYSTEM WARNING MESSAGES ERROR MESSAGES Page 3 of 101

4 Introduction Amadeus Ticket Changer (ATC) is the Amadeus Solution to automate the calculation necessary to reissue a ticket. Amadeus Ticket Changer also stores the results in correct ticketing formats. It delivers quicker and more responsive services to travel needs and changes of your customers. In the past complex reissue calculations had to be carried out manually in a time consuming process to travel agent. Now Amadeus Ticket Changer (ATC) is capable to calculate instantly the price difference including Fare, Tax, and determine the appropriate penalties amount, residual value and update the PNR with the correct additional total amount and prevents ADMs generated by the airlines for misleading reissue, if Carrier has filed their ATPCo Category 31 (Voluntary Changes VC ). Amadeus has introduced a new feature with ATC, which allows all Travel Agents to perform an end-to end fully automated reissue, for carriers that haven t filed their ATPCo Category 31. It means no more ATC message CAT31 NOT FILED instead, the reissue panel will display a new appended message VC CATEGORY NOT FILED BY CXR REISSUE NOT GURANTEED *4* to identify this process. **Note**: When airline doesn t provide the specific Voluntary Changes VC data in Encode format under CAT31, Amadeus Can t guarantee the calculations on behalf of the Airline. In the same way that we can t guarantee those calculations when they are done by agents manually for reissue today. But the productivity gain still exist because ATC compute fare differential, taxes and penalties the same way we do with CAT31 content and this is most time consuming process. Amadeus Ticket Changer (ATC) is a complete solution enhancing the reissue process in FOUR simple steps: 1- PNR retrieval (Existing reservation) 2- Rebooking. (New Flight, Class, Date) 3- Pricing. (Recalculate of Fare/Taxes, Penalties) 4- Document Preparation.. (Document Issuance) Page 4 of 101

5 Amadeus Ticket Changer Participating Airlines To display the Amadeus Ticket Changer participating airlines based on CAT31 (Voluntary Changes VC) airline content, enter: FQN ATC/ CXR Airlines Supported Amadeus Ticket Changer for Travel Agents ATC Prerequisites / Preconditions for Reissue / Revalidation The following prerequisites and preconditions must exist before you can use Amadeus Ticket Changer for reissues and revalidations. The PNR must contain the mandatory PNR elements including the new itinerary. The e-ticket record of the original document must be accessible for Amadeus, if not allowed to retrieve the e-ticket record, the following error message is displayed by the system: 'ACCESS TO DOCUMENT DENIED' Amadeus Ticket Changer cannot be used for group PNRs. All Fares that have 'Voluntary Changes (VC) ' category attached in the fare rule qualify for reissues and revalidations with guaranteed. All Fares that haven t 'Voluntary Changes (VC) ' category attached in the fare rule qualify for reissues and revalidations with no guaranteed. Page 5 of 101

6 Categories list for Fare Rule: To check if a fare rule qualifies for Amadeus Ticket Changer transactions, enter: FQN xx*vc (xx line number from FQD display). For example: FQN01*VC **Note**: The re-issue is not Guaranteed, if Voluntary Changes (VC) fare rule is blank or not included in the Fare rules list. Page 6 of 101

7 Amadeus Ticket Changer Revalidation & Reissue Rules Once you have made the necessary modifications to the passenger itinerary ATC recalculates and processes the best pricing solution, accordance to the reissue conditions, revalidation or reissue. A reissue generates a new ticket and stores a **EMD** for penalties, and/or a refundable balance or a non-refundable amount, if any. A revalidation modifies the original ticket and generates a **EMD** for penalties amount, if any. **Note**: In Qatar Market Electronic Miscellaneous Document (EMD) is not activated at this current stage since airlines don t support EMD or desired Reason - For Issuance code (RFIC). Presently All major regional carriers have the process to include the Penalty Charges in the form of tax with respective Code. If any airline does not follow this Process, Penalties will not be automated in TST. Please contact Validating carrier for Penalties code or Airline Policies to collect charges on Ticket. Page 7 of 101

8 Amadeus Ticket Changer Important Information Before start working with the Amadeus Ticket Changer (ATC), you should be aware the following points: If you change your reservation after issued e-ticket, you must exchange or revalidate the ticket. Revalidation If the route and the fare itself do not change (i.e. new flight is fully compatible with issued ticket fare rules), then, in some cases, airlines are allowed to make changes in the old ticket (without need to issue a new ticket), i.e. revalidation. Fare Amount If the new ticket price (Fare and Taxes) is more than the cost of issued ticket, For example, by raising the level of the Fare (upgrade) or itinerary changes (re-routing), then we need to collect the difference from passengers for exchange. When using the ATC, the difference automatically included in the ticket itself Penalties When using the ATC pricing recalculate transaction, system is determined the value of the Penalties automatically as per fare rules. If the Penalties exists, the system will create EMD element in the PNR to issue EMD. Unable to get Refund the difference If the value of the Fare or taxes in the new ticket will be lesser than issued ticket, the difference (refundable balance or residual value) in the general case should be returned to the passenger (if not prohibited by the rules of airlines). **Note**: It s recommended to reissue the tickets from Airline offices and claim the difference of fare due to EMD is not supported by airlines in Qatar market at current stage for travel agents. Page 8 of 101

9 Electronic Miscellaneous Document (EMD) ATC pricing recalculate transaction automatically creates the TSM-P elements and stores the (TSM) mask for collectable fees, Penalties and taxes. The TSM-P element can also be created for processing of refundable difference between old and new ticket to passenger, if the cost of a new ticket to get less may be airline restrict for refund. **Note**: In Qatar Market Electronic Miscellaneous Document (EMD) is not activated at this current stage since airlines don t support EMD or desired Reason - For Issuance code (RFIC). Presently All major regional carriers have the process to include the Penalty Charges in the form of tax with respective Code. If any airline does not follow this Process, Penalties will not be automated in TST. Please contact Validating carrier for Penalties code or Airline Policies to collect charges on Ticket Page 9 of 101

10 Amadeus Ticket Changer Pricing Entries When a passenger decides to change his itinerary, you have FOUR pricing options with Amadeus Ticket Changer (ATC). after you have rebooked the itinerary in the retrieved or newly created PNR (you need to create a new PNR if the original PNR has been purged by the system or, an e-ticket, if it has been issued in another GDS). FXF Informative Re-Pricing How much would it cost to change the Itinerary? FXQ Confirmed Re-Pricing FXF + Update PNR with information to prepare the ticket re-issue (TST, EMDs, FO line) FXE Best Pricer Informative Re-Pricing How much would it cost to change the Itinerary by selecting lowest applicable fare? FXO Best Pricer Confirmed Re-Pricing FXE + Update PNR with information to prepare the ticket re-issue (TST, EMDs, FO line) ***Note***: The difference between the Informative (FXF, FXE) and the Confirmed (FXQ, FXO) pricing entries is that an informative pricing entry does not store TST and no changes are made to the PNR, where as a confirmed pricing entry stores a TST and updates the PNR accordingly and no TST created for revalidation. Page 10 of 101

11 Amadeus Ticket Changer & Manual Exchange Comparison Below are comparison actions in the exchange of both manual and using Amadeus Ticket Changer (ATC) Application: USING AMADEUS TICKET CHANGER Display or Create a PNR Rebook as require Delete old TST mask (recommended) Recalculate cost with ATC commands Creating / modifying elements of the FP in a PNR Creating / modifying elements of FM/FV Display old e-ticket record Issue a new ticket and EMD Check PNR, record and ticket Enter EMD in PNR (if required by the airline) MANUAL EXCHANGE Display or Create a PNR Check the e-ticket is reissued or not Check the issued ticket fare rules Rebook as require Delete old TST, If required Calculating the cost of a new ticket Calculate the difference in fare and taxes Create a TST mask Update require flight segments Insert Fare and taxes previously paid Enter the amounts pay as difference Enter the Base Fare Amount Create a FO element in a PNR Creating an MCO on a penalty / refund Filling TSM mask Creating / modifying elements of the FP in a PNR Creating / modifying elements of FM Display old e-ticket record Issue a new ticket and EMD Check PNR, record and ticket Enter EMD in PNR (if required by the airline) Page 11 of 101

12 Amadeus Ticket Changer Pricing Options Following are the Amadeus Ticket Changer Pricing Recalculate options for FXE, FXF, FXO and FXQ OPTION DESCRIPTION FXQ FXO FXF FXE Number (s) segment (s) - if is not on all /S3 /S3-5,7 the segments in the PNR (for default - for all segments) /P1 /P2-3,5 /INF /PAX /T5-7 /NS /KY /KYC Number (s) of passenger (s) - if is not done for all passengers in the PNR (for default - for all passengers Type of passenger (s) - to specify: INF - Infant (no seats) PAX - Passengers with seats Number (s) item (s) FA / FHE if reservations formalized several E-ticket for each passenger PNR (split) Minimum fares for passengers of various types can require different booking classes Classes: Y - Economy Class (all); M - Economy Standard class; W - Economy premium class; C - Business class; F - First class - search is conducted only for those classes /KY,+ /KCW,+ Note: Choose the least cost among these classes Preferred classes of service if in these classes, the calculation is impossible, search is over all other classes (+) Page 12 of 101

13 OPTION DESCRIPTION FXQ FXO FXF FXE Alternative classes of service if In the /KC,W first mentioned class calculation is impossible, search is conducted on the following specified etc. /R,01JAN12 Recalculated Past date /R,FC-USD Conversion into other currencies /R,U Published (by default) / confidential (U) /R,UP rates, or both, and other (UP). /R,U Number or name of corporate contract /R,U*IBM for confidential tariffs. Discount code or code categories of passengers (a combination of up to 3 rebates / categories) /R ZZ /R PF-ZZ /R YTH /R YTH-SEA /RYTH,*PTC /R,LON Note: you can not use tariffs for a joint trip (companion fares) The calculation for this category Passenger (indicator * PTC) Changing the location (city) exchange (default data taken office) **Note**: Don t use the combined option / P and / T, Referring to the same passenger, For example: P1 (Passenger 1) and T8 (a reference to a ticket for the first passenger). Others options can be combined in any order and in any combination. Page 13 of 101

14 To specify a different option for passengers type, between the options used delimiter //. For Example: - Information pricing for existing reservations for issued e-tickets: For example: Passenger 1 as Youth, and Infant, Passenger 2 as Child. Entry: FXF / P1/PAX/RZZ / / P1/INF / / P2/RCH - Confirmed pricing by recalculation best price in business class: For example: The ticket number in the PNR for passenger 1, 2, 3 and two other passengers, whose ticket numbers are listed in element 13 and 15 of the PNR. Entry: FXO / KC / P1/TKT / / P2-3 / / T13, 15 Page 14 of 101

15 ATC Pricing Recalculate Transactions Following are the examples for ATC pricing recalculate transactions. FXF: INFORMATIVE RE-PRICING For Example Ticket was issued as below: Page 15 of 101

16 E-ticket record for issued ticket, enter: TWD/L6 Change the reservation as required in existing PNR or create a new PNR: Page 16 of 101

17 Amadeus Ticket changer informative pricing recalculate the PNR without creating TST mask and TSM (for EMD issuance) for booked classes, enter: FXF System Response: Page 17 of 101

18 FXQ: CONFIRMED RE-PRICING For example ticket was issued as below E-ticket record for issued ticket, enter: TWD/L6 Change the reservation as required in existing PNR or create a new PNR: Page 18 of 101

19 Amadeus Ticket Changer confirmed pricing recalculate the PNR with TST and TSM creation (Penalty and residual value, if there are any) for booked classes, enter: FXQ System Response: Save the changes, enter: RFA; ER Page 19 of 101

20 Display TST mask, enter: TQT Display ATC Reissue Panel, enter: TQR Page 20 of 101

21 FXE: BEST PRICER INFORMATIVE RE-PRICING For example ticket was issued as below Display e-ticket record, enter: TWD/L6 Page 21 of 101

22 Change the reservation as required in existing PNR or create a new PNR: Amadeus Ticket changer Best Pricer informative pricing recalculates the PNR without creating a TST and a TSM (for EMD issuance) for lower fare, enter: FXE Page 22 of 101

23 Save the changes, enter: RFA; ER The FO element not updated in a PNR due to informative transaction used. FXO: BEST PRICER CONFIRMED RE-PRICING For example ticket was issued as below Page 23 of 101

24 Display e-ticket record, enter: TWD/L6 Change the reservation as required in existing PNR or create a new PNR: Page 24 of 101

25 Amadeus Ticket Changer Best Pricer confirmed pricing recalculate the PNR with TST and TSM creation (Penalty and residual value, if there are any) for EMD issuance for lower available fare, enter: FXO System Response: Page 25 of 101

26 Save the changes; enter: RFA; ER System Response: Display TST mask; enter: TQT System Response: Page 26 of 101

27 Display EMD Mask; enter: TQM Display ATC Reissue Panel; enter: TQR System Response: Page 27 of 101

28 Preparation Re-issue with ATC After successfully used ATC pricing recalculate transaction FXQ or FXO, Travel consultant just enters the additional information and process the Reissue / Revalidation. Steps for re-issue with ATC As a result of the ATC pricing recalculate transaction if it is found necessary to reissue a new ticket; we must perform additional action as shown in below PNR example. Page 28 of 101

29 Check TST Mask Check the availability and composition of created TST masks, to determine which passenger and what are the segments, for example: Page 29 of 101

30 In above example there is a no additional collection in Fare and No Penalty Charged as per fare rules. Form of Payment ATC pricing recalculate transactions do not change FP element, so in preparation for the reissue need to change it themselves (the system can not predict how passenger will pay an extra amount for tickets). 1. Remove the existing FP elements and update old & new form of payment, if any enter: Cryptic Entry: FP PAX O / CASH / P1-2 / S3-4 (NON-INFANT PAX) FP INF O/CASH /P1 / S3-4 (INFANT PAX) System Response Validating Carrier If you rebook new segments system removed FV (Validating carrier) element entirely, Therefore, it is recommended to verify whether the binding elements to all FV necessary segments, and, if necessary, remove the old FV element and make a new one, enter: FV BA Page 30 of 101

31 **Note**: In case, if don t delete/change validating carrier, possible Fare for a new ticket with wrong pricing recalculation. Reissue/Exchange E-Ticket If the system proposed reissue, following are the steps for reissue/exchange. Retrieve the PNR Display Issued e-ticket record : TWD / L xx (xx Line number of FA/FHE) Document issuance Command: TTP / P1/S3-4 Where : TTP Transaction code to print document /P Slash, Passenger Indicator. 1 Passenger number 1 /S Slash, Segment Indicator 3-4 Segment numbers 3 & 4 to issue System response: ATC Examples- CAT31 Content has filed by Carriers Following are the examples to demonstrate the different scenarios of reissues, if Carriers have filed the CAT31 (Voluntary Changes VC ) content. Page 31 of 101

32 Fare difference amount for fully unused e-ticket An example of reissue / exchange with Fare difference, for example passenger wishes to change the return flight a day earlier (16APR) and C-Class not available and booked in higher J-Class. PNR display for Issued e-ticket: Steps for re-issue with ATC Update the reservation as require: Delete the existing TST, enter TTE/Tn (n = TST Number) Page 32 of 101

33 Use ATC Confirmed pricing recalculate transaction, enter: FXQ As per system response, it is necessary to make the reissue, the ticket price has changed, the passenger must Additional Fare QAR and automatically creates the TST mask with FO line for reissue. Page 33 of 101

34 Save the confirmed pricing in the PNR, enter: RF ADMIN; ER System Response: Remove the Existing FP element, enter: XE11 Update old form of payment and new form of payment, enter: Cryptic Entry: FP O / CASH + / CASH / QAR2760 / P1 / S2-3 Where: FP Transaction for Form of payment O / Original / Old form of payment indicator CASH Original / Old form of payment type + / Plus, Slash separator indicator CASH New form of payment type for collectable amount. /QAR Slash, Currency code 2760 Collectable Total amount / P1 Slash, Passenger indicator and Passenger number / S2-3 Slash, Segment indicator and segments number Page 34 of 101

35 System Response: Check the validating carrier: If you delete the TST mask, FV element was also removed, If not delete, delete and enter it again, enter: FV BA System Response: Page 35 of 101

36 Save the changes in the PNR, enter: RFADMIN; ER Display the original issued e-ticket record, enter: TWD/L6 System Response: To print the document, enter: TTP/P1/S2-3 Where: TTP Transaction code to print document /P Slash, Passenger Indicator. 1 Passenger number 1 /S Slash, Segment Indicator 2-3 Segment numbers 2 & 3 for issue System response: Page 36 of 101

37 Residual Value for refundable difference A passenger makes a request to verify the possibility of renewal ticket at a lower Fare in the following reservation: Steps for re-issue with ATC Display issued e-ticket record, enter: TWD/L6 Thus, the ticket was issued on 15FEB12 for fare base JFFME, Travel will starts on 25FEB12 (a future date), the status of all coupons are "O (ticket is unused). Page 37 of 101

38 Use ATC Best pricer informative pricing recalculate transaction to calculate the possible lower Fare, if any, enter: FXE As per ATC re-pricing transaction response, there is an opportunity to issue a ticket for lower fare and downgrade is possible. As a result, passengers will get the refund difference QAR (Residual Value Amount, if airline allowed) **Note**: It s recommended to reissue the tickets from Airline offices and claim the difference of fare (Residual Value), if any, due to EMD is not supported by airlines for Travel agents in Qatar Market in current stage. Page 38 of 101

39 PARTIALLY USED TICKET A passenger makes a request to change the date of the return flight on 12APR. Steps for re-issue with ATC Display original issued e-ticket record, enter: TWD/L6 Thus, the ticket was issued on 28FEB12 for fare bases JFFME, Coupon 1 has been used with status of the coupons F (Flown-used) and Coupon 2 has status "O (Open for use). Page 39 of 101

40 Change the reservation as required: Delete the existing TST, enter: TTE Amadeus Ticket Changer confirmed pricing transaction to recalculate, enter: FXQ/S3 Page 40 of 101

41 As per ATC pricing transaction response, it s possible to reissue without Penalties and automatically creates TST MASK with FO elements for re-issue. Save the changes, RF A;ER System Response: Page 41 of 101

42 To display TST, enter: TQT System Response: Update the existing TST: Delete existing Form of payment, enter: XE10 Update old and new form of payment, enter: FPO/CASH Update the Validating carrier, enter: FV BA Save the changes, enter: RFADMIN; ER System Response: Page 42 of 101

43 Display ATC Reissue Panel, enter: TQR Display original issued e-ticket record, enter: TWD/L6 Page 43 of 101

44 To issue document, enter: TTP/P1/S3 Where: TTP Transaction code to print document /P Slash, Passenger Indicator. 1 Passenger number 1 /S Slash, Segment Indicator 3 Segment numbers 2 for issue System Response: Page 44 of 101

45 PNR display after reissued e-ticket: Page 45 of 101

46 SECOND REISSUE/EXCHANGE Passenger would like to change the reservation BEY-DOH on 17APR Apparently, the passenger already had done exchange on this reservation (The FO element in the PNR), now passenger would like to re-issue again. Steps for re-issue with ATC Display e-ticket record for issued ticket, enter: TWD/L6 Thus, the ticket was re-issued on 27FEB12 for Fare base LLRTME, and all the coupons status are O. Page 46 of 101

47 Updates the reservations as required: System Response: Page 47 of 101

48 Use ATC Confirmed pricing recalculate transaction for booked classes, enter: FXQ As per ATC re-pricing transaction response, it is possible to REISSUE with penalty amount QAR and automatically creates TST MASK for Penalty Amount QAR110.00XP as a tax with FO elements for re-issue. **Note**: The process to include the Penalty Charges in the form of tax with respective Code is not supported by all airlines. If any airline does not follow this Process; Penalties will not be automated included in TST. Please contact Validating carrier for Penalties code or Airline Policies to collect charges on Ticket. Page 48 of 101

49 System Response: To display TST mask, enter: TQT Page 49 of 101

50 A new FO element inserted to reissue of a new ticket, indicating originally issued the ticket and last reissued e-ticket number Delete existing Form of payment element: XE 13 Update old and new form of payment, enter: FPO/CASH+/CASH/QAR110 Update the Validating carrier, enter: FV ME Update Commission, enter: FM 0 Save the changes: RFADMIN;ER System Response: Page 50 of 101

51 Display Amadeus Ticket Changer Reissue Panel, enter: TQR System Response: Display last issued e-ticket record: TWD/L8 Page 51 of 101

52 To issue document, enter: TTP/P1/S2-3 Where: TTP Transaction code to print document /P Slash, Passenger Indicator. 1 Passenger number 1 /S Slash, Segment Indicator 2-3 Segment numbers 2 and 3 to issue System Response: PNR display after second reissued e-ticket: Page 52 of 101

53 REISSUE MULTIPLE PASSANGERS After ticket issued, passengers request to change the start date of trip a day later on 17FEB: Page 53 of 101

54 Steps for re-issue with ATC Display issued e-ticket record, enter: TWD / L xx (xx passenger reference) For example, TW/L14 All tickets have been issued on 15FEB12 for Fare base JFFME, the status of all coupons "O (tickets are not used). Update the reservation as desired date for specific segments: Page 54 of 101

55 System Response: Delete all attached TST, enter: TTE/ALL Use ATC Confirmed pricing recalculate transaction for booked classes: FXQ As per ATC re-pricing transaction response, the ticket Fare has not changed and No penalties apply and automatically creates TST MASK with FO elements to Re-issue for each passenger. Page 55 of 101

56 Save the changes, enter: RFA;ER System Response: Update the TST Masks: Update Form of payment, enter: FP PAX O/CASH/P1-2/S3-4 FP INF O/CASH/P1/S3-4 Update the Validating carrier, enter: FV BA Update Commission, enter: FM 0 Page 56 of 101

57 Save the changes, enter: RFA;ER System Response: Display original issued e-ticket record for Infant: TWD/L10 System response: Page 57 of 101

58 To issue document for INFANT, enter: TTP/P1/INF/S3-4 Where: TTP Transaction code to print document /P Slash, Passenger Indicator. 1 Passenger number 1 INF Infant Passenger type /S Slash, Segment Indicator 3-4 Segment numbers 3 and 4 to issue System Response: ** Repeat above steps for each passenger to re issue new documents ** The PNR display after re-issued documents Page 58 of 101

59 INABILITY TO REISSUE / REVALIDATE E-TICKET Passenger was NO-SHOW and didn t traveled as per original planed, requests to change trip for the returned on 22MAR11 and PNR has been purged from system. Steps for re-issue with ATC Display the e-ticket record: enter: TWD/TKT Page 59 of 101

60 Thus, the ticket was issued on 09MAR11for fare base NLXUKJB, the passenger has used the first coupon (LHR-JFK) with F (Flown) status and on second coupon (JFK-LHR) with O (Open, not used) status but NO-SHOW. Create a NEW PNR as desired dates: Insert the issued e-ticket number manually, enter: FHE Page 60 of 101

61 Use ATC Confirmed pricing recalculate transaction for booked classes: FXQ System Response: In accordance fare rules, the exchange & refund not allowed after NO-SHOW. Ignore all changes made to your reservation (IR). Page 61 of 101

62 REVALIDATION For example ticket was issued on 27FEB12 for DOH-LHR-DOH with Fare Base JFFME and passenger would like to change the reservation one week later. Steps for revalidation with ATC Display issued e-ticket record, enter: TWD/L6 System Response: Page 62 of 101

63 Updates the reservation as required: Delete existing TST, enter: TTE Use ATC Confirmed pricing recalculate transaction for booked classes: FXQ Page 63 of 101

64 As per ATC pricing transaction has responded that the revalidation will need to be revalidated without penalties charges. ***NOTE**** It s depends on airline s e-ticket policies to allows travel agents for revalidation. You can check the Airline e-ticketing policies HE ETT SV Ignore the changes, enter: IR Updates the reservation as required and save the changes, enter: RFA;ER Page 64 of 101

65 Display issued e-ticket record, enter: TWD/L8 To revalidate e-ticket, enter: TTP/ETRV/L8/E2/S3 System Response: Retrieve the PNR, enter: RTZP3XZH System Response: Page 65 of 101

66 ATC IN GRAPHICAL USER INTERFACE Following are the steps to use Graphic Interface for ATC Transactions: Select «FARE» tab Select «TICKET CHANGER» tab Page 66 of 101

67 If necessary, open the list of options: System Response: Page 67 of 101

68 Choose your desired segment, list is expanding with the buttons at the top right Select the segment to change the required date and class of service: System Response: Page 68 of 101

69 Updates required itinerary and click on <<SEND>> icon Page 69 of 101

70 System Response: If necessary, change the type of ATC transaction (Informative or Best Price option) for the correct calculation of the class of Service / Cabin: Click «Calculate» to perform the recalculation. In response you will see the panel allocation information on old and new fares / rates and the amount of difference / surcharge: System Response: Page 70 of 101

71 For re-issue of documents, click «Confirm» or click «Cancel» Page 71 of 101

72 System Response: Page 72 of 101

73 Click on «REISSUE TICKET» System Response: Ticket Issuance options tab: Page 73 of 101

74 To display TST mask in GUI, Click on «DISPLAY TST» Add Validating Carrier: Click Received From icon: Fill the Received From Information and click <<SEND>> Page 74 of 101

75 Save the Changes, Click End Transaction icon System Response: Select required option and click <<SEND>> Page 75 of 101

76 To Issue e-ticker, Select «E-TICKET», and «ISSUE» System Response: System response: Page 76 of 101

77 Click <<OK>> icon Display issued e-ticket record in GUI, Select «TICKET AND DOCUMENTS», Select «FOLLOW UP», Select «BY TICKET NUMBER» Insert issued e-ticket number, click on «DISPLAY» System response: Page 77 of 101

78 MULTIPLE PASSENGERS When working with multiple passengers in the tab «Ticket Changer» opportunity to select the passengers for recalculated Informative Best Price: Page 78 of 101

79 In the panel allocation can be viewed as totals, and information about each passenger: For Specific Passenger, Select the Passenger Page 79 of 101

80 Page 80 of 101

81 ATC Examples-CAT31 Content has not filed by Carriers Following are the examples to demonstrate the different scenarios of reissues, if Carriers haven t filed the CAT31 (Voluntary Changes VC ) content. **Note**: When airline doesn t provide the specific Voluntary Changes VC data In Encode format under CAT31, Amadeus Can t guarantee the calculations on behalf of the Airline. In the same way that we can t Guarantee those calculations when they are done by agents manually for reissue today. But the productivity gain still exist because ATC compute fare differential, taxes and penalties the same way we do with CAT31 content and this is most time consuming process. Fare and Tax difference Collection For example: The original ticket was issued for DOH-MAN-DOH for CLRRFEX1 Fare basis and passenger wish to upgrade in F-Class and re-routing from LHR-DOH instead of MAN-DOH PNR display for original issued e-ticket Page 81 of 101

82 Steps for reissue with ATC It s recommended to check the penalties rules (If Airline hasn t filed CAT 31 content) before initiates the ATC transactions to recalculate the Fare difference, taxes and penalties, if any Display the original issued e-ticket record, enter: TWD/L6 System Response: Display the Past date Fare quote, enter: FQD DOHMAN/AQR/CC/D17FEB/R, 16FEB12 Where: FQD Fare Quote Transaction code DOHMAN Origin Destination Three letter code /A Slash, Airline Indicator QR Validating Carrier /C Slash, Booking class indicator C Booking class /D Slash, Date indicator 17FEB Start date of Travel /R, Slash, Request indicator, and Comma 16FEB12 Date of original issued document with year Page 82 of 101

83 System Response: Display the Penalty fare rule, enter: FQN2*PE As per Penalties Fare rule, it is possible to REISSUE any time without penalties. Page 83 of 101

84 To Check the Voluntary Changes (VC) fare rule, enter: FQN2*VC System Response If Airline hasn t filed CAT 31 content, the Voluntary Changes VC will not appears and display the list of categories associated to Fare Basis. Update the required Itinerary and Save the changes in the PNR System Response: Page 84 of 101

85 Amadeus Ticket Changer confirmed pricing transaction to recalculate, enter: FXQ As per system response, it is necessary to make the reissue, the ticket price has changed, the passenger must Additional Fare QAR and automatically creates the TST mask with FO line for reissue. Save the Changes, enter: RFA;ER Page 85 of 101

86 To display TST Mask, enter: TQT Update the Existing TST: Delete the old Form of Payment, enter: XE12 Update old Form of payment and New Form of payment, enter: FPO/CASH+/CASH/QAR /P1/S2,4 Update Validating Carrier, enter: FVQR Save the changes, enter: RFA;ER System Response Page 86 of 101

87 Display original Issued e-ticket record, enter: TWD/L7 To Issue/print the document, enter: TTP/P1/S2,4/RT PNR display after reissue e-ticket: Page 87 of 101

88 Penalty as Tax difference Collection For example: The original ticket was issued for LON-DOH-LON for HLRTGB Fare basis and passenger wish to change the return journey. PNR display for original issued e-ticket: Page 88 of 101

89 Steps for reissue with ATC It s recommended to check the penalties rules before initiates the ATC transactions to recalculate the Fare difference, taxes and penalties, if any Display the original issued e-ticket record, enter: TWD/L6 System Response: Display the Past date Fare quote, enter: FQD LONDOH/AQR/CH/D02APR/R, 27FEB12 Where: FQD Fare Quote Transaction code LONDOH Origin Destination Three letter code /A Slash, Airline Indicator QR Validating Carrier /C Slash, Booking class indicator K Booking class /D Slash, Date indicator 02APR Start date of Travel /R, Slash, Request indicator, and Comma 27FEB12 Date of original issued document with year System Response: Page 89 of 101

90 Display the Penalty fare rule, enter: FQN1*PE Page 90 of 101

91 As per Penalties Fare rule, it is possible to REISSUE with penalties amount GBP75.00 (QAR440.00). Page 91 of 101

92 To Check the Voluntary Changes (VC) fare rule, enter: FQN1*VC System Response If Airline hasn t filed CAT 31 content, the Voluntary Changes VC will not appears and display the list of categories associated to Fare Basis. Update the required Itinerary and Save the changes in the PNR: System Response: Page 92 of 101

93 Amadeus Ticket Changer confirmed pricing transaction to recalculate, enter: FXQ As per ATC re-pricing transaction response, it is possible to REISSUE with penalty amount QAR and automatically creates TST MASK for Penalty Amount QAR440.00XP as tax with FO element for re-issue. **Note**: The process to include the Penalty Charges in the form of tax with respective Code is not supported by all airlines. If any airline does not follow this Process; Penalties will not be automated included in TST. Please contact Validating carrier for Penalties code or Airline Policies to collect charges on Ticket. Page 93 of 101

94 Save the Changes, enter: RFA;ER System Response: To display TST Mask, enter: TQT Page 94 of 101

95 Update the Existing TST Delete the Existing Form of Payment, enter: XE11 Update old Form of payment and New Form of payment, enter: FPO/CASH+/CASH/QAR440.00/P1/S2,3 Delete Existing validating Carrier, If any, enter: XE12 Update Validating Carrier, enter: FVQR Save the changes, enter: RFA;ER System Response Display original Issued e-ticket record, enter: TWD/L6 Page 95 of 101

96 To Issue/print the document, enter: TTP/P1/S2,3/RT PNR display after reissue e-ticket Display new Issued e-ticket record, enter: TWD/L6 Page 96 of 101

97 SYSTEM WARNING MESSAGES The following warning messages may appear during using ATC transactions: When airline doesn t provide the specific Voluntary Changes VC data in Encode format under CAT31, Amadeus Can t guarantee the calculations on behalf of the Airline. This comment appears when using the FXO and shows that segments of the system rebooked to another class, corresponding to the BEST PRICE (the asterisk next to booking classes shows, which Cites were rebooked). This comment appears when you use commands or FXE, FXF indicating the last date of ticketing and override. Page 97 of 101

98 These comments appear in the ATC pricing recalculation, if the calculation of the fare, or taxes in original issued TST was made manually, or modified in automated TST). This comment appears when you use commands FXO or FXE and shows that the re-booking is not required (Booked classes will meet the lowest possible cost). This comment appears when using FXE and found a lower fare calculation; it is necessary use the FXO or rebooks segments (the asterisk shows next to the booking classes, which are must rebook) ERROR MESSAGES The following error messages may appear during using ATC transactions: These messages appear if the office did not configured to use ATC This message is displayed if the reissued ticket can not be opened (try to display e-ticket record TWD ) This message is displayed if the office did not configured to use VMCO Page 98 of 101

99 This message appears if: 1- the wrong ticket number 2- Second Ticket number for conjunct Ticket (instead of first). This message is displayed if the Fare Calculation in reissued ticket incorrectly entered This message appears if ATC transaction as links to tickets with different routes (flights / dates / classes), for example, if each passenger have associated several tickets for different segments. This message appears when you try to recalculate the route to open flight segment, which is impossible This message appears when referring to the same passenger (e.g., with the option / P and options / T) This message is displayed if the booking of flights has already been used (use / S to specify the segments). This message is displayed if not found ATC pricing recalculation. This message appears when an incorrect reference to the passengers. Page 99 of 101

100 This message is displayed if there was a technical problem with the Amadeus server, retry the command later. This message appears if the ATC pricing calculation of more than 9 passengers (including infants). This message appears when trying to second re-issue for partially used ticket. This message is displayed if the recalculation is necessary to perform delete the old TST mask. This message appears when using command Best Pricing (FXO or FXE) referring not to all passengers in the PNR. This message appears if there are no Ticket numbers (FA or FHE element) for each passenger in PNR (need to specify which tickets will be reissued with the option / T). This message is displayed if the penalties fare rules of the fare restricting re-issue. Page 100 of 101

101 This message is displayed if the reissued tickets have been issued in different dates (do recalculate separately for each ticket). This message is displayed if the airline does not support the ATC or Voluntary Changes (VC) fare rule not listed. Page 101 of 101