Jargon Buster. Amadeus APIS ASK ATA ATC ATD. BA2Buy BAA BABS. Agents Discount Tickets (AD75 - pay 25% of fare)

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1 Jargon Buster A AD Agents Discount Tickets (AD75 - pay 25% of fare) Amadeus System for making seat reservations, and monitoring bookings. APIS TAdvance Passenger Information System. The governments of various countries require BA to collect advance passenger information, such as passport details prior to travel. ASK Available seat kilometre - used to measure passenger carrying capacity as a combination of distances flown and number of seats available on a route. ATA Actual Time of Arrival ATC Air Traffic Control ATD Actual Time of Departure B BA2Buy Procurement system BAA British Airports Authority BABS British Airways Booking System (see amadeus)

2 Back up Tickets Tickets for travel on BA or another airline are purchased in addition to the main ticket. BALPA British Airlines Pilot's Association (Union) BASI BA Standing Instruction BASIS BA Safety Information System BASSA British Airline Stewards & Stewardesses Association BCP Business Continuity Plan Bookable An advance booking may be made and you will be accepted for travel before staff travelling on 'standby'. Also know as a 'firm' booking. Booking Reference System generated reference number to identify a passenger's booking locator, PNR BSAFE password Enables access to many British Airways systems. C CAA Civil Aviation Authority Capacity Number of available seats (or in Cargo, the available tonnage) CIC Corporate Investment Committee CSD Cabin Service Director, or Customer Service Director

3 CSM Customer Service Manager D DCS Departure Control System Direct channels Where the customer books direct with British Airways (eg ba.com or contact centre) rather than through a third-party. E Embargoes Routes, flights and or travel dates that are not available for staff travel due to high demands due to sporting events etc. EPIC Emergency Procedures Information Centre. ETA Estimated Time of Arrival ETD Estimated Time of Departure E-Ticket Electronic ticket that replaces the need for a traditional paper ticket. F Fuel surcharge (YQ) Since 2004 British Airways has imposed a fuel surcharge on all tickets. This is regularly reviewed in response to rising fuel costs. Different surcharges apply according to the length of journey and the class flown. The fuel surcharge only recovers a part of our fuel costs. FO or F/O First Officer

4 G GHA Ground handling agent - a company that carries out ground handling operations on behalf of BA at a station. GPM The Global Performance Monitor is an on-board survey that measures customer satisfaction with the booking process, departure airport (check-in, departures and lounges) and in-flight experience. HOTAC Hotel Accommodation HPL High Performance Leadership I ICAO International Civil Aviation Organisation ID Industry Discount ticket ID90 (pay 10% of specified fare). IFE Inflight Entertainment (AVOD) Interline Travel on other airline at discounted fare. J

5 JAR - OPS Joint Aviation Requirements Operations JSA Joint service agreement between British Airways and Qantas - which gives competition law immunity on schedules, product and pricing between Australia, Singapore, Bangkok and Hong Kong, and Europe. K KPI Key Performance Indicator - a measure of performance against agreed standards. L Listing Passengers must list for their intended flights/s when travelling on standby concessions. Passengers are automatically listed for a flight when the flight number is selected and the online booking transaction is completed. Load factor The amount (in percentage terms) of the aircraft s carrying capacity being utilised. Longhaul long distance flight, usually between continents (eg London New York). M MPE Manpower equivalent used for calculating manpower requirements. For example, if two people are on part-time (50%) contracts, that equals one MPE. N Non-premium World Traveller, World Traveller+, Eurotraveller and Domestic cabins.

6 O OCIC The OCIC (Operational Control Intelligence Centre) team are a crisis management team who manage our operation following an emergency incident. P PAX Passengers PNR Passenger name record, used to identify an individual customer booking Premium First, Club World and Club Europe cabins PSJ Passenger sector (or segment) journey effectively taking a passenger from a take-off to the next landing. R Rebate Discounted ticket RPK Revenue passenger kilometre the number of seats sold multiplied by the distance flown. RTG To ensure an on-time departure, all aircraft must be Ready To Go (RTG) three minutes before the scheduled time of departure. S Seat factor The amount (in percentage terms) of the aircraft s seat capacity being utilised.

7 Sector One journey from take-off to landing e.g. LHR-AMS is one sector, LHR-BAH-DOH is two sectors. SEP Safety Equipment Procedures safety on board the aircraft, training undertaken by flight and cabin crew. Shorthaul Flight travelling over a short distance; usually within a continent or country (e.g. London Paris.) SLA Service Level Agreement - used between business areas within BA, and between BA and external suppliers. Slot Aircraft airborne or return time on runway Standby Acceptance for travel is subject to seats being available at the time of departure. Also known as Subload or Space Available Travel. Subload Term used to describe a passenger whose journey is subject to space being available on the aircraft at the time of departure - subload staff. T Ticket Status SA A standby listing has taken place; the passenger holds a standby ticket and is standing by for the flight. Ticket Status OK Bookable seats have been allocated from the flight inventory. Ticket Status RQ A waitlist is held, seats have not been allocated from the flight inventory. ToR Terms of Reference TRM Turn Round Manager (previously known as Aircraft Dispatcher)

8 W Waitlist Applies in conjunction with an annual bookable concession. If bookable seats are not available, flights are waitlisted pending the release of bookable seats. Within 15 mins The industry standard for measuring punctuality, which is to record the proportion of services departing within 15 minutes of their scheduled time of departure. WNS Worldwide Network Services the organisation in India to which we subcontract a lot of our report generation (based in Mumbai, India). Z ZULU GMT (derived from the display as in 12:00Z) Zonal Employee Discount (ZED) Travel on other airlines where the ZED agreement and ZED fare level applies.

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