Contents. Travel. Inspired by Travelport. Page 02. Is a Credit Card Verification Value (CVV)/CID number mandatory? What currency codes are supported?

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1 FREQUENTLY ASKED QUESTIONS Travelport Ancillary Services Delta Air Lines Economy Comfort TM seat selection via Travelport Options Integrator TM Travel. Inspired by Travelport.

2 Delta Air Lines Economy Comfort seat selection via Travelport Options Integrator TM Contents How will Galileo Desktop and Worldspan GO! travel agencies access Delta s Economy Comfort seating product? Does the seat fee apply to the entire journey in the case of a connection, or do the fees apply to each leg of the journey? What is Travelport Options Integrator and how does it work? Can an Delta Economy Comfort seat be sold on a PNR prior to Ticketing? Will Delta Economy Comfort seating be available to Travelport agency customers globally? Is Travelport Options Integrator a chargeable product? Is Delta Economy Comfort seat purchase settled through ARC 1. Electronic Miscellaneous Document (EMD)? Will Frequent Flier tier levels be taken into consideration for Delta Economy Comfort seat pricing? What else may affect Delta Economy Comfort seat pricing and booking? Will a agent be able to book a free seat instead of an Delta Economy Comfort seat using the Options Integrator GUI? Will Delta Economy Comfort seats be available on Delta code share flights as well i.e. those that are promoted and sold by Delta but operated by another carrier? Will agency customers currently using Travelport Classic APIs (GWS or XMLPRO) or any other API products be able to access Delta Economy Comfort seats? Can a Travelport Smartpoint App user invoke the Options Integrator GUI? Can Delta Economy Comfort seating be selected on a Change of Gauge flight? (i.e. a direct flight, changing aircraft type, at stopover). What forms of payment are supported for Delta Economy Comfort seating purchase? Is a Credit Card Verification Value (CVV)/CID number mandatory? What currency codes are supported? What passenger types are supported? Is modify functionality for Delta Economy Comfort seats supported? Page 06 How are Involuntary, Schedule Changes and Irregular Operations Handled? How can I cancel a Delta Economy Comfort seat? Can the customer receive a refund if the seat is cancelled? Will travel agents be paid Financial Assistance (FA) or are there any surcharges for booking a Delta Economy Comfort seat? Page 06 Page 06 Page 07 Page 07 Will Travelport Options Integrator record the seat assignment and the purchase transaction details in the GDS PNR? Travel. Inspired by Travelport. Page 02

3 How will Galileo Desktop and Worldspan GO! travel agencies access Delta Economy Comfort seating product? Travelport has designed a Graphical User Interface Travelport Options Integrator TM which permits Seat Maps, Delta Economy Comfort seat pricing and fulfillment once a traditional PNR is created in the GDS. Travelport Options Integrator TM is a downloadable App. Will Delta Economy Comfort seating be available to Travelport agency customers globally? Yes. The content will be available through Travelport Options Integrator TM on the Apollo TM, Worldspan TM and Galileo TM desktop platforms as well as via Travelport Universal API TM. Please note that global roll out and launch availability dates will vary by region. Please contact your Delta Air Lines or Travelport account managers for more information. What is Travelport Options Integrator TM and how does it work? An existing green screen user on any of our cores will be able to access Delta Economy Comfort seating by downloading Travelport Options Integrator TM (a GUI app). Using agency-designated triggers, Travelport Options Integrator TM listens for the configured trigger, (such as the sell of a Delta segment), and displays a prompt on the green screen indicating the availability and cost of the Delta Economy Comfort seat. Once you have completed the air booking in the GDS and end transacted, you will be connected to a Travelport developed website allowing you to view a Delta seat map and select and pay for a Delta Economy Comfort seat via a credit card. The entire seat purchase transaction will then be recorded in the GDS booking for itinerary and backroom processing. Is Travelport Options Integrator TM a chargeable product? This is a free downloadable app*. Is Delta Economy Comfort seat purchase settled through ARC 1. Electronic Miscellaneous Document (EMD)? No, the credit card transaction is processed and settled directly with Delta. Will Frequent Flier tier levels be taken into consideration for Delta Economy Comfort seat pricing? Yes, if the GDS PNR contains a Delta, SkyTeam, Flying Blue or Alaska Airlines MVP number, Delta will be able to return the appropriate pricing, by passenger. To view tier levels and Delta Economy Comfort amenities, please click here. The class of service, the booked segment, as well as the country may also influence the results. Please contact your Delta account representative directly with any commercial questions regarding the availability or pricing of Delta Economy Comfort or other seating options. *Travelport reserves the right to change policy and charge if required in the future. 1. Airlines Reporting Corporation (ARC). Travel. Inspired by Travelport.

4 What else may affect Delta Economy Comfort seat pricing and booking? Entering a valid IATA 2. code in the Travelport Options Integrator TM set up is critical to obtaining Seat Offers. Will an agent be able to book a free seat instead of an Delta Economy Comfort seat using the Options Integrator GUI? Yes, both Delta Economy Comfort and free seats will be bookable from the Delta Seat Map via Travelport Options Integrator TM. Will Delta Economy Comfort seats be available on Delta code share flights as well i.e. those that are promoted and sold by Delta but operated by another carrier? No, Delta Economy Comfort seat selection will only be available on flights operated by Delta Air Lines. It will be possible to select a seat on a flight promoted by another airline only if it is actually operated by Delta Air Lines. Will agency customers currently using Travelport Classic APIs (GWS or XMLPRO) or any other API products be able to access Delta Economy Comfort seats? No, Delta Economy Comfort seating is not available through GWS/XML PRO or any other previous API-related products. However, our existing API agency customers can access the new Delta Economy Comfort seats content by subscribing to Travelport Universal API TM and adding it onto their existing application/web site. In other words, you can continue to maintain the existing code and use the Universal API to supplement it. A number of Online Travel Agents (OTAs) are already considering this approach. Please note that there is a charge to license the Universal API as well as a certification fee for the application that is developed using the Universal API. Can a Travelport Smartpoint App TM user invoke the Options Integrator GUI? No. Will Travelport Options Integrator TM record the seat assignment and the purchase transaction details in the GDS PNR? Yes, users will be able to use the Macros available in Travelport Options Integrator TM to add all pertinent data to their GDS booking in the desired format. 2. International Air Transport Association (IATA) Travel. Inspired by Travelport.

5 Does the seat fee apply to the entire journey in the case of a connection, or do the fees apply to each leg of the journey? Delta Economy Comfort seats are selected and sold on a per leg (flight segment) basis. Is a Credit Card Verification Value (CVV)/CID number mandatory? Yes, Delta requires a CVV/CID number for all credit cards with the exception of Carte Blanche and UATP. Can a Delta Economy Comfort seat be sold on a PNR prior to Ticketing? Delta Economy Comfort seating may be sold on ticketed or un-ticketed itineraries. All fare rules apply including ticketing time limits. In the event a PNR is not ticketed as required and is subsequently cancelled, the Delta Economy Comfort fee will be refunded as noted in the Refund section on page 6. Can Delta Economy Comfort seating be selected on a Change of Gauge flight? (i.e. a direct flight, changing aircraft type, at stopover). No, not at this time. What currency codes are supported? Travelport Options Integrator TM will return the currency based on the currency established in the Travelport Options currency field during setup. So, for example, if the currency for the agency is US Dollar (USD), Delta will return pricing as USD. If the currency entered in the setup is Canadian Dollar (CAD), Delta will return pricing in CAD. If the first leg of the PNR is originating in the EU on Delta, EU currency will be returned. What passenger types are supported? All passengers are assumed to be Adult. Infant with Seat and Child passenger types will be treated as Adult Passenger types. What forms of payment are supported for Delta Economy Comfort seating purchase? The only valid form of payment for Delta Economy Comfort seats is credit card. The following credit card types are accepted: American Express VISA MasterCard Discover Network JCB Diners Club Carte Blanche UATP Travel. Inspired by Travelport.

6 Is modify functionality for Delta Economy Comfort seats supported? Yes, agencies will be able to retrieve a previously confirmed Delta Economy Comfort seat and select a new seat in its place. In the case of voluntary changes the following processes will apply: If the change is to a like-for-like seat, meaning same priced seat on the same flight and date, then no additional fees will be charged. If the change is for a seat on the same flight and date and the new seat price is higher than the old seat, the passenger will be charged for the new seat in addition to having been charged for the old seat. The unused seat charge will be refunded by Delta after flight departure. If the change is for a seat on the same flight and date and the new seat price is lower than the old seat, the passenger will be charged for the new seat in addition to having been charged for the old seat. The unused seat charge will be refunded by Delta after flight departure. How are Involuntary, Schedule Changes and Irregular Operations handled? In the event a customer paid for a Delta Economy Comfort seat, but due to irregular operations or a schedule change, is accommodated in a coach seat that is not in the Delta Economy Comfort section, then the customer is entitled to a refund of the fee. How can I cancel an Delta Economy Comfort seat? Cancellation of an Delta Economy Comfort seat is only possible when the flight segment is cancelled. The Delta Economy Comfort fee refund will be automatically processed after the flight has departed. This process is known as Lift at Landing. If desired, the customer or agency may request a refund via delta.com by clicking on the Comment/Complaint link: cmd=go If the change involves a different flight or date, the passenger will be charged full price for the new seat in addition to having been charged for the original seat even if the cost is the same as the seat selected on the original flight. The unused seat charge from the original flight will be refunded by Delta back to the customer s credit card after the flight has departed. If a passenger is changing from a Delta Economy Comfort paid seat to a free back of the plane (coach/economy) seat the passenger is not charged for the new free seat. However, the fee for the Delta Economy Comfort seat will continue to appear in the booking. The unused Delta Economy Comfort seat will be refunded by Delta after flight departure. Travel. Inspired by Travelport. Page 06

7 Can the customer receive a refund if the seat is cancelled? When a flight segment is cancelled, the Delta Economy Comfort fee refund will be automatically processed after the flight has departed. This process is known as Lift at Landing. The customer can expect to see the credit on their credit card within seven business days. Please note: refunds will not be issued in the event of an involuntary upgrade. If the customer wants a refund prior to the flight departure (Lift at Landing) or for past date travel, the customer or agency may request a refund via delta.com by clicking on the Comment/ Complaint link : us/servlet/ us?cmd=go Will travel agents be paid Financial Assistance (FA) or are there any surcharges for booking a Delta Economy Comfort seat? This agreement does not change Travelport s financial relationship with our agency customers for base segments. There are no surcharges and no additional FA is payable for booking Delta Economy Comfort. Delta Economy Comfort seating Agency Best Practices: Add any Frequent Flier numbers to the PNR prior to requesting a seat map. This will ensure that the numbers are passed in the request and the appropriate pricing is applied. Price the air segments and store any pricing in the PNR prior to requesting a seat map. Some seat pricing may be based on the stored fare basis and ticket designator. If more than one IATA and/or pseudo city code is used for booking and ticketing on Delta, then the correct IATA code must be entered or changed in the Travelport Options Integrator TM setup prior to requesting Price Offers to ensure the correct pricing is returned by Delta. Example: Field must contain your IATA code. To start offering pre-paid seating on Delta Air Lines download the installation guide here Travelport. All rights reserved. Any trademarks herein are the property of their respective owners. Travelport and the Travelport logo are trademarks of Travelport.

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