GALILEO DESKTOP 2.2. Incorporating Focalpoint & Viewpoint. Focalpoint NOTICE

Transcription

1 GALILEO DESKTOP 2.2 Incorporating Focalpoint & Viewpoint Focalpoint NOTICE NO PART OF THIS DOCUMENT MAY BE REPRODUCED, STORED IN A RETRIEVAL SYSTEM OR TRANSMITTED, IN ANY FORM OR BY ANY MEANS - ELECTRONIC, MECHANICAL, GRAPHIC, PHOTOCOPYING, RECORDING OR OTHERWISE WITHOUT THE PRIOR WRITTEN CONSENT OF GALILEO BENELUX. Web: May, 2010

2 INDEX INTRODUCTION... 4 GALILEO WEBSITE... 5 ASK TRAVELPORT... 6 GALILEO HELPDESK... 8 LOGON... 9 SIGN ON - SIGN OFF PASSWORD - KEYWORD FOCALPOINT SETUP SYMBOLS - FAST KEYS - SCROLLING - HELP GIS - GALILEO INFORMATION SYSTEM BOOKING FILE ENCODE/DECODE/RECORD AVAILABILITY TIMETABLE SELL AGREEMENTS SELL NAME FIELD PHONE FIELD TICKETING FIELD RECEIVED END TRANSACTION IGNORE BOOKING FILE RETRIEVAL BOOKING FILE IN POINT AND CLICK BOOKING FILE IN VIEWTRIP OPTIONAL FIELDS NOTEPAD REVIEW BOOKING FILE FIELD ADDRESSES MILEAGE MEMBERSHIP SERVICING REQUEST FORM OF PAYMENT SERVICE INFORMATION & VENDOR REMARKS SEATS ITINERARY REMARKS Galileo Desktop using Focalpoint May 2010 Page 2 of 109

3 STATUS CODES FARE DISPLAY FARE DISPLAY : SEARCH QUALIFIERS FARE NOTES FARE QUOTE DISPLAY FARE CONSTRUCTION FOCALPOINT SHOPPING LOW COST CARRRIER PARTICIPATION GROUPBOOKING CLAIM PNR TICKETING FACILITY DIVIDE REPEAT BOOKING FILE LIST DISPLAY CLIENT FILES QUEUES HISTORY PAST DATE BOOKING FILE PRINTING WITHIN GALILEO RECOVERY FOR ITINERARY PRINTER TIMATIC ETAS - ELECTRONIC AUTHORITY SYSTEM ERROR MESSAGES FR ERROR MESSAGES NL C.A.I. COMPUTOR ASSISTING INSTRUCTIONS E -LEARNING Galileo Desktop using Focalpoint May 2010 Page 3 of 109

4 INTRODUCTION This learning manual has been written for Galileo Desktop2.2 During this course the following subjects will be attended to: Galileo Website: The Galileo Website is the source of all information on the Galileo System. The website will be used during the course. Galileo Desktop, Focalpoint. Making your reservation using entries. Galileo Desktop, Point & Click. Making your reservation with a single mouse click. Galileo Desktop using Focalpoint May 2010 Page 4 of 123

5 TRAVELPORT WEBSITE Before we start with Galileo we will first have a look at the Travelport Services Portal: This website is the portal to all information Galileo has to offer and is of great importance to you. You only need a few minutes to register. Ask Travelport is much more than an online help system. It's a state of the art knowledge bank that contains information from everyday business processes to agency billing and local market products and services. With the use of keywords you can find information on all subjects, entries, Product Advisories, etc. It only takes a few minutes to register. Under Downloads all kinds of manuals are loaded. Links to useful sites are added. Customer Service is the place to find all customer information is gathered. You will find links to the latest news, Ask Travelport etc. Training gives an overview of all scheduled classroom and virtual trainings and e-learning modules.. Order Travelport is our webshop for Travelport products. We need your opinion gives you the possibility to rate the services of Travelport.. With Remote Support colleagues or other contacts can take over your computer on your request, in order support you. Add a shortcut to the Travelport Services Portal on your Desktop or on Galileo. Galileo Desktop using Focalpoint May 2010 Page 5 of 123

6 ASK TRAVELPORT Ask Travelport can be seen as the Google of Galileo. After a free registration, this tool can be used to retrieve the answer to all questions on Galileo entries. The only prerequisite is: Asking the correct question. Let s have a look. After signing on to Ask Travelport a basic screen will open. Some parts of the screen are shown below. Two tabs are shown on top of your screen: My Stuff Ask a Question Answers Your profile settings. Allows you to ask questions to the Helpdesk. All the information on Galileo entries. You can search by: Category Categories restrict the subject to a specific Galileo Product. Keyword Words which might be part of your question. E.g. Encode City Search by Phrases, Similar Phrases, Answer ID (number), Exact Search, etc. So, if you add a keyword, Ask Travelport will look in its databank for answers, maybe restricting it to a certain category and an exact search only. Galileo will return with a list of possible answers, in this case only one. Click on the answer, and the response will show. Galileo Desktop using Focalpoint May 2010 Page 6 of 123

7 Some very useful subjects in Ask Travelport are: Galileo Formats Guide. Examples of all possible entries can be found there. Information about how to change or reset passwords. Product Advisories with more background information on updated subjects can be found. Exchange Ticketing procedures. Sign on to Ask Travelport, you will definitely find it useful! Galileo Desktop using Focalpoint May 2010 Page 7 of 123

8 GALILEO HELPDESK Galileo does have a Help Desk to support its customers in case of serious problems. The Help Desk should not be called for basic entries or basic working procedures. If you do have a question about Galileo we advice and expect you to first check out information via: Courses Ask Travelport Help Pages in Galileo Training material on the website. If you were not able to retrieve the answer, then you can contact the Helpdesk. You will need your PINcode, a unique 7-digit customer number. To retrieve your Customer Number enter C*CIDBNUMBER The phonenumbers are: For the Netherlands: For Belgium: For Luxemburg: A question can also be posted via the Ask a Question button on the Ask Travelport website. Galileo Desktop using Focalpoint May 2010 Page 8 of 123

9 LOGON When Galileo desktop starts up, you are presented with the Logon box as shown below. For agency defaults, user ID must be left blank For personal defaults, fill in your own user ID You can choose more than 20 different languages during installation. Upon logon the first time, preferably choose save settings, to skip this dialogue box. Galileo Desktop using Focalpoint May 2010 Page 9 of 123

10 SIGN ON - SIGN OFF Before working with Galileo Desktop, you need to sign on to the system. This can be done via the Sign On dialogue box in Viewpoint. Type your Agent sign on and password in the pop up window. Front Page News appears: you are ready to work when closing it. When leaving desktop any changes to the Focalpoint/Viewpoint File are saved automatically. Galileo Desktop using Focalpoint May 2010 Page 10 of 123

11 Sign-on in Focalpoint: The Sign On can also be done in Focalpoint using the sign-on entry. Entry : SON/ZWB (WB are your initials). After sign-on, Galileo will ask you for your Password. Your sign on is created, either by a senior colleague or by the Galileo Service Desk. Often initials are used. Every Sign-On must have a password. Output: You can sign on only once! If you are not sure if you are still signed on, just hit <ENTER>, if you sign on is active : output : check action code. If your sign on is inactive : output : sign in Before closing Galileo Desktop, you need to sign out : Entry : SOF Output : Emulation: If an agent has more than one Pseudo City Code, it may be necessary to emulate after sign-on. This needs to be done for every workarea separately. Entry : SEM/ O18 / AG (O18 = Pseudo City Code) Work Areas: Each sign on provides five available work areas. (ABCDE) Each work area can handle one booking file. SB Switch to work area B. OP/W Determine active work area and display work areas currently in use. Galileo Desktop using Focalpoint May 2010 Page 11 of 123

12 PASSWORD - KEYWORD When you sign on for the first time, Galileo will request you to create a Password and a Keyword. Please make sure that your Insert key is switched off and Move with the Tab key to NEW PASSWORD, fill in your password * Move with the Tab key to KEYWORD, fill in your keyword ** and enter. The selected password and keyword must be reconfirmed by entering them again. Please make sure they are identical to your first selection! * Password restrictions: A minimum of 7 characters will be required and it MUST contain at least one alpha AND one numeric character. There is a list of Restricted words that cannot be used. Three consecutive characters are not allowed. (Example: 132, ABC, AAA or 222). The users previous five passwords will be stored and may not be re-used. Password changes are limited to once per system day. At least three characters must change in the new password. Passwords are valid for a maximum of 90 days. After this period Galileo will ask you to change your password. List of Passwords that cannot be used: Answer ** Keyword restrictions: Between 6 to 10 characters alpha/numeric characters. We advice you to use your birth date in the format DDMMYY. For instance: The keyword must be different from the password!! Galileo Desktop using Focalpoint May 2010 Page 12 of 123

13 Change Password after 90 days: Since a password is only valid for 90 days, Galileo will request you to change the password. Depending on your sign on Galileo will either show the Viewpoint Mask, in which you can fill in your new password and press OK. If Galileo displays the Focalpoint Mask, add the new password and press Enter. After pressing either OK or Enter Galileo will sign-on and the agent can continue to work. Change password after expiration: Answer 76 Galileo Desktop using Focalpoint May 2010 Page 13 of 123

14 Change Password and / or Keyword: It is always possible to change your password or keyword. This can be done once per day. After signing on to Galileo, the agent profile can be opened by entering: STD/ZWA (ZWA is your sign-on) Tab behind and fill in the new password. Press enter directly after the new password, and it is changed. A keyword can be changed be changed in a similar way, but of course, now you fill in the new keyword on the last line of the profile. In all cases, take care the the INS button is off. Change password: Answer 6080 Change keyword: Answer 3417 Galileo Desktop using Focalpoint May 2010 Page 14 of 123

15 Unlock Password by the agent: If you entered the wrong password 5 times, the password will be locked. It can be unlocked via the following website: The website will open up a screen that asks you information about your sign-on and PCC. After filling in the personal agent information, the password can be unlocked. When you have finished this procedure, an will be send to the specified -address. You can now sign-on again, using your Keyword! This application does not change your password. It will allow you to sign on with your keyword. If you do not remember your keyword, you will be unable to sign on to Galileo after completing this session. In that case, only a second level user (normally your manager) can unlock your password. The website can be found on Galileo Desktop using Focalpoint May 2010 Page 15 of 123

16 Unlock password: Answer 5131 Unlock Password by the Second Level User: A Second Level user can unlock an Agent level sign-on. Normally this is the manager or teamleader in your office. The Second Level User can display the sign-on by: STD/Z8EV/WA 8EV = Pseudo City Code WA = locked sign-on The LOCK field shows L (locked). To unlock the sign-on: 1. Tab to the PASSWORD field and over type the password with a default password. 2. Tab to the LOCK field and over type the L with a U (unlock) 3. The L will change via U to N. The agent must sign on to the Galileo system using the new password, and they will be immediately be prompted to change it to a new one. Galileo Desktop using Focalpoint May 2010 Page 16 of 123

17 FOCALPOINT SETUP The headers and symbols in Focalpoint gives the possibility to change individual settings. These settings can be saved. The most important settings will be mentioned below. File: New Window: Open: Restore: Print Active: Print All: Extra windows can be added to you screen. The standard settings in Galileo is four windows, but windows can be deleted by clicking on the cross on the right-top of a window. A maximum of nine windows is possible. Gives the possibility to retieve earlier saved settings. If by accident an window has been deleted, the original settings can be restored. With Control+B you can print all information on the active Galileo window. With Control+P you can print all information on the Galileo windows. Companions: Galileo Desktop using Focalpoint May 2010 Page 17 of 123

18 Programmable Keys: P-keys are often used entries. These entries can be preset under the F - keys. Focalpoint Replay: Shows you a list with the last 100 entries. These entries can be selected and repeated. Multiple entries can be selected. Month View: Calendar. If a calendar is opened up, the display of the calandar can be changed. Calculator: The windows calculator. Symbol Line: Switch to Viewpoint Calculator Month View Galileo Desktop using Focalpoint May 2010 Page 18 of 123

19 SYMBOLS - FAST KEYS - SCROLLING - HELP F1 Focalpoint Help F2 F12 Programmable keys (P-keys) SF1 SF12 Programmable keys (Shift F1 Shift F12) CF1 CF12 Programmable keys (Control F1 Control Change or cancel # More Display or Asterix > Start of message > (code) Start of message code tabstop Ctrl + 2 activates window 2 Ctrl + S Clears all windows Ctrl + W Clears active window Ctrl + B Prints active window Ctrl + P Print all windows Ctrl + C Copy (select text first) Ctrl + V Paste Ctrl + G Switch between FP and VP Ctrl + M Month View Ctrl + Q Calculator Ctrl + Y Focalpoint Replay Ctrl + R Reset Keyboard Ctrl + Z Zoom the window larger or smaller Ctrl Home To put cursor in the upper left corner Ctrl + Show previous entry Move Up Move Up 20 lines Move Down Move Down 20 lines Move Bottom Move Top MU (or Page Up button) MU20 MD (or Page Down button) MD20 MB MT Help H/catchword or H/entry If Galileo returns an error message you can type H/ to display the appropriate help page. The header of most chapters will show the appropriate entry for the help pages. Galileo Desktop using Focalpoint May 2010 Page 19 of 123

20 GIS - Galileo Information System Although more and more information is stored on the website, some information is still available in the Galileo Information System or GIS-pages. To get access to General Galileo pages enter: GG* To get access to the Galileo Chapters enter: GC*200 : To access Galileo Pages use the GP entry. You will find meal codes under GP*9. Many airlines also provide info via a GIS page: GC*AZ : Galileo Desktop using Focalpoint May 2010 Page 20 of 123

21 Galileo advices to look at the agent websites of airlines to look for the latest information. Galileo Desktop using Focalpoint May 2010 Page 21 of 123

22 BOOKING FILE A Galileo Booking File always consists of five mandatory fields. If not all fields are present, the Booking File can not be closed or saved. Mandatory fields: Itinerary Name Field N. Phone Field P. Ticketing Field T. Received Field R. Beside the mandatory fields, optional fields can be applicable. Optional fields: Review Booking File Field RB. address from/to MF./MT./MC. Form of Payment Field F. Notepad NP. Mileage Membership Field M. Servicing Request RQ. Service Information SI. Vendor Remarks V. Seats S. Itinerary Remarks RI. The fields may be entered in any order. Before an Itinerary can be booked the following subjects need to be explained: How to find codes of airports, airlines, etc. How to request an availability and timetable. Galileo Desktop using Focalpoint May 2010 Page 22 of 123

23 ENCODE/DECODE/RECORD H/ENC City Decode MRU: Encode /Decode translates hundreds of industry codes such as city, airport, airline, and country codes. Record provides information about city and airports City Record MRU: AIRLINE CITY/AIRPORT COUNTRY EQUIPMENT ENCODE.AE AIR NAMIBIA.CE MALAGA.LE THAILAND.EE FOKKER50 DECODE.AD 6P.AD*220.CD AGP.LD KE.ED F50 RECORD.AR 8U.CR LHR Question: ANSWER: What is the entry to decode the Brazilian state with the code RO? Galileo Desktop using Focalpoint May 2010 Page 23 of 123

24 AVAILABILITY H/AVAIL NEUTRAL AND CARRIER SPECIFIC AVAILABILITY Galileo displays two basic types of availabilties: 1) Neutral Availability. 2) Carrier Specific Display In the Neutral Availability Galileo builds connections dynamically up to 330 days into the future from all published schedules. The availability of most airlines will show an Inside Link Indicator. This tells you the availability will be completely up-to-date. The Carrier Specific Display comes directly form the airline. It is a real time view of the airline's system and each availability request goes across the airline's system. The Galileo system displays that which is returned by the airline. With a Carrier Specific Display you will only receive a response for one airline (or associated airlines). A Carrier Specific Display is not needed if an Inside Link Indicator is shown in the Neutral Availability. NEUTRAL AVAILABILITY Logics: Galileo displays flight availability in a specific order by default: 1. Non stop flights, by departure time (A B) 2. Direct flights, by departure time (A B/B C) 3. Connections, by journey time (A B B C) Basic availability display Entry: A4SEPFRASYD Galileo Desktop using Focalpoint May 2010 Page 24 of 123

25 A23JANRTMBUE : Header Day of the week date board point/off point time range G*GAL : Galileo standard display. A maximum of 8 lines are visible to see more lines: TAB to A* - to see the previous lines: TAB to A* : Number of stops on sector. Blank indicates non-stop. 2. Date of commencement of sector. 3. Local departure time. 4. Day of arrival : # arrival next day. arrival 2 days later. - arrival previous day. Blank indicates arrival same day. 5. Local arrival time. : Joint operation indicator (codeshare). 7. Carrier and flight number. 8. Classes (info : GC*200/11) and availability status. Alphabetic Numeric A = available 1-9 = number of seats bookable L = waitlist 0 = waitlist R = request R = request C = closed C = closed X = temporary cancelled X = temporary cancelled 9. # = More classes : to view them : A@#n : (n = line number in the availability). 10. Equipment type. 11. Carrier links ( B, C or blank). C Numeric OK (also possible:a*airline code) B Numeric OK (also possible:a*airline code) or Alphabetic A*airline code or ALn Blanc Alphabetic A*airline code not possible) 12. Inside link availability. 13. Electronic ticketing available for this carrier : Change of airport on connecting flights. Galileo Desktop using Focalpoint May 2010 Page 25 of 123

26 15. Board point. 16. Off point. Galileo Desktop using Focalpoint May 2010 Page 26 of 123

27 AVAILABILITY OPTIONS: Neutral Availability: Galileo builds neutral availability displays to view and book up to 330 days in advance of travel. Many different options are possible to specify your neutral availability request. More options can be found under the Galileo Help page H/AVAIL, or on the Galileo website: 1/ A22DECAMSSIN/BA Availability for specified carrier (max.3). At least part of the journey will be flown by the requested carrier. 2/ A22DECAMSSIN/BA# Availability for specified carrier for the entire journey, including connecting flights. 3/ A22DECAMSJNB/YY# Availability for direct flights and online connections only. Galileo Desktop using Focalpoint May 2010 Page 27 of 123

28 Questions: Use Help Pages Find the entry for an availability from Amsterdam to Sydney for 8 June via Singapore. ENTRY Use Help Pages Find the entry for an availability by journey time from Brussels to Taipei for 12 January. ENTRY Use Help Pages Find the entry for an availability from Amsterdam to Chengdu for 12 January with all airlines, except KLM. ENTRY Find the entry for an availability for 22 December from Brussels to Rome starting at precisely 2PM. ENTRY Find the entry for a first availability with a direct flight from London to Miami for 9 NOV, flying BA only, with two seats in D-class available. ENTRY Find the entry for an availability from Amsterdam to Auckland for 18 May, flying with Skyteam only. ENTRY Find the entry for an availability by arrival from Brussels to New York for 29 April. ENTRY Galileo Desktop using Focalpoint May 2010 Page 28 of 123

29 Carrier Specific Availability: Airlines build their own carrier specific availability to display and book. A Carrier Specific Display is a snapshot of the airline's system and every request for a Carrier Specific Display goes across to the airline's system. The Galileo system displays what is returned by the airline, and is not stored anywhere in the Galileo system. Airlines have individual methods of building their connections. This can cause differences between the connections the airlines show and those shown on neutral availability. A22JUNAMSLON*BA Availability in link of specified carrier. Avalability More in direct link BA A26SEPLONNYC*BA@V Availability for a specified class in direct link: Galileo Desktop using Focalpoint May 2010 Page 29 of 123

30 MORE AVAILABILITY ENTRIES A22JUNBRUATH AROMCTA A#FRAVIE A.FRLISLHR AD22JUNOSLBGO AJ22JUNVIEATH AA22JUNDUBROM AF22JUNSYDHKG Availability Brussels Athens for 22 June. Availability Rome Catania for today. Availbility Frankfurt Vienna for tomorrow. Availabilty Lisbon London Heathrow for next Friday. Availability Oslo - Bergen for 22 June by departure time. Availability Vienna Athens for 22 June by journey time. Availability Dublin Rome for 22 June by arrival time. Availability for June between Sydney and Hongkong. FOLLOW-UP ENTRIES After a basic availability entry all kind of follow-up entries are possible: A# Change to one day after previous entry date A#2 Change to 2 days after previous entry date A.FR Change to first Friday after previous entry date A1400 Display alternative time A1400# Displays from alternative time onwards A/BA Display showing BA flights only A/BA# Display showing BA flights only, including connecting flights A/YY# Display direct flights and online connections only. A/BA- Display showing all flights, except BA. A/YY# Display direct flights and only online connections A*TG Display from TG system A.SIN Display with connection via specified city AJ Display availability ordered by Journey time AA Display availability ordered by Arrival time AG Return to general Galileo display A*O Return to Original display A*R Repeat or redisplay last viewed A24JUN Change to 24jun A-2 Change to 2 days before previous entry AR Change to return availability AR#15 Change to return avail. 15 days after previous entry AR26JAN Change to return availability with alternative date ANLIS Display to follow on to LIS from the off point of the previous entry A.D Display direct flights only A.D0 Display non-stop flights only A@N Display flights with N class seats only A.FRA Display single connecting flights via Frankfurt EXAMPLE: Galileo Desktop using Focalpoint May 2010 Page 30 of 123

31 Availability in the period September from London Heathrow to Sao Paulo on BA only, with at least 2 seats available in S class. Galileo Desktop using Focalpoint May 2010 Page 31 of 123

32 POINT AND CLICK: Point and Click is an interactive Galileo display. Point and Click supports numerous Galileo formats including availability, sell, and update and modify for air, car, and hotel bookings. It also supports fare display, shopping, and many additional booking file entries. After an availability request you simply Point and Click elements of the display to view additional information. Some additional advantages regarding the availability are: More results display for each search and follow-up entries are just a click away. Outbound & Inbound flights are viewable at same time. All classes can be shown in an availability display. For example: In an air availability request, you can simply click a booking code to sell air seats, or view important information such as airline decodes, aircraft details, routing information and more. To launch a Point &Click air availability display, you can use the entry you already know. Just preface your entries with a colon (:) or semi-colon (;). Galileo Response: Point and Click uses colours to define specific areas of the display. White: Non-clickable Display only. Blue: Clickable More information available. When it comes to classes in an Availability the following logic applies: White: Non-clickable This class/type is closed Yellow: Clickable Available in this class/type Orange: Clickable Waitlist only. Galileo Desktop using Focalpoint May 2010 Page 32 of 123

33 Clicking on the blue codes leads to the following responses: The extra information will be shown in grey. In Point and Click, the entry bar is at the bottom. It is also easy to request an availabilty a day later or earlier. Just click the mouse on top of the button with a date. A new tab will be created, and yoy will be able to move through both availabilities. With a + it is possible to request the inbound and outbound flights with one entry, e.g. A15JULAMSROM/KL+30JUL/KL. Tabs Each time a new Point and Click request is done, a new tab is created. Tabs will display the format requested. These tabs allow a user to go back to a display to review or take action on. In the case a format is used that does not have interactive capability; the tab will show Terminal indicating that the user is being returned a standard terminal window display. There will be no interaction available on this screen. Users can choose to not create new tabs with a single entry or for all entries by un-checking the New Tab option in the bottom right hand corner of the screen. Hide If users want to return to Focalpoint, they may do so by clicking on the Hide button in the bottom right hand corner. By choosing Hide this allows a user to return to the point and click functionality and have all previous tabs viewable. Command Line In Point and Click, there is a command line at the bottom of the page. You can continue to type commands here. There is no need to use the colon (:) or semi-colon (;). Galileo Desktop using Focalpoint May 2010 Page 33 of 123

34 Some availability entries are not (yet) supported by Point and Click. Galileo Desktop using Focalpoint May 2010 Page 34 of 123

35 TIMETABLE H/TT DIRECT FLIGHTS: TT05MAYBRUNYC RESPONSE: A standard timetable will be shown for 4 weeks. Timetable Availability A Availability from specified day in timetable on A10SEP Availability from 10 September on Availability Timetable TT Timetable from specified day in availability on TT10SEP Timetable from 10 September on Question: Find the entry for a return timetable? ENTRY For Follow-Up entries: or H/TT Galileo Desktop using Focalpoint May 2010 Page 35 of 123

36 FLIGHT INFORMATION: From availability From booking file Flight information of a particular flight: TTLn (n = linenumber in availability) TTBn (n = linenumber in booking file) TTBR76/29OCT POINT AND CLICK: The Timetable is not supported by Point & Click (no use of colon or semi-colon). When you are already working in Point & Click, the timetable screen is the same as in Focalpoint. DISPLAY CONNECT POINT To find flights from and to unusual airports the Display Connect Point entry can be used. For example, a passenger wants to fly from Brussels (BRU) to Tiruchirapally (TRZ). The entry is: DCPBRUTRZ In this example it is possible to fly via MAA and then continue to TRZ or to fly via two connecting points. FLIGHT FREQUENCY It is also possible to retrieve all direct flights from and to a specific city. If you want to know the inbound or outbound flights from TRZ, use the entry DC*TRZ. Galileo Desktop using Focalpoint May 2010 Page 36 of 123

37 Tab behind the tabstop and fill-in an I for inbound or an O for outbound to retrieve the applicable carriers. In the example below we entered an O after MAA. Galileo tells you there are two airlines (IC and IT) providing nonstop flights from TRZ to MAA. There are no direct flights. FLIGHT FREQUENCY If a passenger wants to travel to a specific city, but this city does not have an airport, it is always worth trying to find the closest airport via the Galileo Maps. For example: If a passenger wants to go to Valentigney in France your entry will be: C*MAP/FRANCE-VVVV The closest airports to this city are: Mulhouse (MLH) and Basel (BSL). Cities are not stored for all countries. Galileo Desktop using Focalpoint May 2010 Page 37 of 123

38 SELL AGREEMENTS H/SELL SELL AGREEMENTS Airlines do have various Sell Agreements with Galileo. 1. Option Secured sell 2. Superguaranteed sell 3. Guaranteed Sell 4. Normal/Teletype sell 1. OPTION SECURED SELL The guarantee indicator O will be used. Before finishing the PNR, the status code of the flight will be HS. The seat will be booked immediately. Vendor Locator shown after finishing the PNR. Before ET: After ET: Galileo takes an option on the booked flight. When the option is about to expire, Galileo sends an envelope in the status bar. Click in the envelope icon to display the message. You have another 5 minutes to finish your Booking file. 2. SUPERGUARANTEED SELL The guarantee indicator S will be used. Before finishing the PNR, the status code of the flight will be SS. The seat will be booked when you finish the PNR. This code is very rare. Make sure that you book in the link! 3.GUARANTEED SELL The guarantee indicator G will be used. Before finishing the PNR, the status code of the flight will be SS. The seat will be booked when you finish the PNR. No Vendor Locator returned after End Transact! This code is very rare. Make sure that you book in the link! Galileo Desktop using Focalpoint May 2010 Page 38 of 123

39 Galileo Desktop using Focalpoint May 2010 Page 39 of 123

40 4. TELETYPE OR NORMAL SELL After End Transact a telex is sent to the airline. The status is HK, but the vendor is permitted a maximum of 12 hours to confirm or decline the sale of the seat. Before ET: After ET: SUMMARY Before ET After ET Option secured HS O HK O* VL Superguaranteed SS S HK S* VL Guaranteed SS HK G Normal or teletype SS HK! 12 h Galileo Desktop using Focalpoint May 2010 Page 40 of 123

41 SELL Maximum 9 seats in 1 booking file (more than 9 seats = group - see later) SELL TYPES 1. SELL FROM AVAILABILITY N1C3 = Need 1 seat in C class from line 3 N2Q4L5 = Need 2 seats in Q-class, line 4 and in L-class from line 5 (connecting flights). N3Y4* = Need 3 seats in Y class from line 4 and the connecting flights, also in Y class. 2. DIRECT SELL NDL141M10FEBBRUJFKNN3 = Need 3 seats on flight: DL 141 in M class on 10 Feb. from BRU to JFK 3. PASSIVE SELL From availability : N1C3AK Direct sell : NDL141M10FEBBRUJFKAK1 Statuscodes AK = passive - confirmed AL = passive - waitlisted 4. SURFACE SEGMENT NA or Y = Need ARrival Not Known Galileo Desktop using Focalpoint May 2010 Page 41 of 123

42 5. OPEN SEGMENTS NYYOPENY15OCTLISBRUNO1 (YY = Airline code) Use the expiration date of the segment as it will be printed in the NVA box of the ticket 6. INTERACTIVE WAITLIST Interactive waitlist directly will place names on an airline waitlist when applicable. This allows the agent to respond to the customer immediately regarding seat availability. Sell from availability: Direct sell: N1Y1LL - N2Y1Y2LL NAA89W10MARBRUORDLL1 LL is mandatory! Otherwise waitlist will NOT be accepted! To book: N1H1LL Some airlines will add a W behind the segment. Airlines, who have a Option Secured sell contract (O ) will return a Vendor Locator. The W will be changed into W. If a carrier responds to the sell entry with message 0 AVAIL/WL CLOSED, there is no further action that can be taken. Galileo Desktop using Focalpoint May 2010 Page 42 of 123

43 POINT AND CLICK: In Point and Click a sell can be made with a single click. In this case, the outbound and inbound availability were requested with the entry A15MARBRUSTO/SN+30MAR/SN. After clicking the correct class, Galileo will respond with an Air Sell Response. If there is more then one traveler, you can indicate to sell multiple seats prior to clicking on the booking code. At the bottom of the page is the option for pax. By clicking on the down arrow- users can choose up to 9 pax.. Galileo Desktop using Focalpoint May 2010 Page 43 of 123

44 CANCEL SEGMENTS X1 = cancel segment 1 X1-3 = cancel segments 1 to 3 X1.3 = cancel segments 1 and 3 XA = cancel all air segments XI = cancel all = cancel segment 1 Passive Cancellation CANCEL AND REBOOK Both entries can be combined: @A/3 Change booking class of segment 1 in K class. Change departure date of segment 2 to18 September. Change carrier and flightnumber of segment 4 into BA388 Change number of seats of segment 5 to 3 (only possible before ET) Change number of seats of all air segments to 3 (only possible before ET) Some airlines do not support cancel & rebook! Above change entries can also be done on the command line of Point and Click. Galileo Desktop using Focalpoint May 2010 Page 44 of 123

45 NAME FIELD H/N. Name field: 2 55 characters. Only 28 characters will be printed on the ticket. Always add the complete first name BASIC INPUTS: N.SIMONE/NINAMRS N.VIS/KARELMR+N.DEBRUIN/JOOSTMR N.2DEWIT/LAURENSMR/SANDRAMRS CHILDREN N.COLLINS/RONELMISS*P-C03 DOB22MAY07 N.3KAYNAK/MOHAMEDMR/MOUSAMSTR*P-C09 DOB01APR01/AINURMISS*P-C06 Do not forger to add a space after the PTC code (C03), otherwise the passenger will be quoted as an adult. INFANTS N.I/FORRESTER/HERALDMSTR*02SEP09 N.I/LEMON/ELLYMISS*01SEP09 N.I/2ROBERTSON/SORRELMISS*15AUG09/NICKLASMSTR*15AUG09 Upon entering an infant name, the following message to the airline(s) will be launched after ET: OTHER PASSENGER TYPES N.2SMIT/HANNAHMRS/DEBBYMRS*P-SRC67 N.DEBELE/FATIMAMRS*P-LBR N.SCHELLHASE/LENAMISS*P-U11 Question: Use Help Pages Find the entry for a list with Passenger Type Codes. ENTRY Adding P- with the PTC will allow you to fare quote without PTC modifiers. Galileo Desktop using Focalpoint May 2010 Page 45 of 123

46 NAME CHANGE: DOB22MAY07 After ET: Make sure you have the approval of the airlines concerned! After airline s approval for name change, follow the procedure as stipulated in the What s News 17! Note : Name Changes are still possible after E-ticketing, but are not always allowed! DELETE NAME: (prior to ET!) N.P1@ DISPLAY NAMES : *N NAME REMARKS: (possible before and after ET, and are not part of the name) - Adding P- with the PTC will allow you to fare quote without PTC modifiers. - Are printed on ticket (att: length is limited!) - Do not generate a message for the carriers! - Are mandatory for children, infants, senior citizens, youths,... - Are optional for adults : e.g. N.CAMPBELL/GORDONMR*CHAIRMAN SPAR INTL. CHANGE OR ADD NAME REMARKS: N.P4@*P-C08 DOB23MAY02 DELETE NAME REMARK: N.P1@* Galileo Desktop using Focalpoint May 2010 Page 46 of 123

47 PHONE FIELD H/PHONE or H/P. First phone field has to hold the agency s phone number, as only the first phone number will be sent to the airline(s). INPUTS: P.T* GALILEO TRAVEL BARBARA Travel Agent As the Travel Agency phone field has to be repeated upon creation of every BF, you can use following shortcut : CM/+*BARBARA (a pkey for this entry is often activated!) P.H* P.ANRB* IBM P.PARA* HILTON/ROOM 232 P.BRUE*JOHN--SMITH//HOTMAIL.COM Home Phone, set city (this case: AMS) Business Phone, other city. Accommodation, other city. Address, city code mandatory. Use 2 slashes (//) to indicate use 2 dashes (--) to indicate an underscore. Alternatively, you can enter the address in the MT. field, see chapter Addresses. You will also find here how to send an itinerary by . DISPLAY RECORD: R CHANGE: P.2@H* AFTER 19H DELETE: P.4@ DISPLAY: *P Galileo Desktop using Focalpoint May 2010 Page 47 of 123

48 TICKETING FIELD H/T. INPUTS: T.TAU/10FEB Or T.TAU/10FEB*FREE TEXT Set ticketing date at 10 February. The PNR will appear on Queue 10 on the set date. T.T* No fixed ticketing date or ticket to be issued immediately CHANGE: Change Ticketing Field to fix ticketing date on 15FEB DISPLAY RECORD: R The error message SINGLE ITEM FIELD tells you that you have already entered a Ticketing Field into the Booking. Only one Ticketing Field can be added per Booking File. Galileo Desktop using Focalpoint May 2010 Page 48 of 123

49 RECEIVED H/R. After creation and after every change of the booking file, you have to `sign` to leave a trace of: - Who asked to create or change the BF. - Who created or changed the BF. After ET this information goes to the history of the booking file. INPUTS: R.LV R.SECRETARY.MARINA/FD CHANGE: Change Received Field to GK. DISPLAY RECORD: R The error message SINGLE ITEM FIELD tells you that you have already entered a Received Field into the Booking. Only one Received Field can be added per Booking File. Galileo Desktop using Focalpoint May 2010 Page 49 of 123

50 END TRANSACTION A Galileo PNR ( reservation code ) will be added to the Booking File after the first closure. - All five mandatory elements need to be added to the Booking. - This PNR will always remain the same, even if you change the Booking. INPUTS: E End Closes the BF (i.e.: saves the data in the BF) and deactivates the BF. RESPONSE: ER EM ERM End and Retrieve Closes the BF and reactivates it. The BF will be redisplayed with the Galileo booking file number (Galileo Record Locator) in the upper left corner End and Mail Closes the BF (i.e.: saves the data in the BF), deactivates the BF and will mail the Itinerary to the ALL -address in the Phone field of the itinerary. End, Retrieve and Mail. Sent receipt: At the time of the send entry, the booking file will be updated with a notepad line: As soon as the has arrived at the addressee, this Notepad line will be moved into the history of the Booking File. Please be aware that the sender of this is Viewtrip. Your customer cannot reply on this mail as it concerns an unattended mailbox. If your customer replies anyhow, Galileo will generate an referring the customer to his travel agent. Galileo Desktop using Focalpoint May 2010 Page 50 of 123

51 IGNORE I Ignore New BF (not yet closed): Retrieved BF (closed BF): Retrieved and modified BF: Everything will be cancelled. The booking file will be deactivated. The modification(s) will be cancelled IR Ignore and Retrieve New BF (not yet closed): Retrieved BF (closed BF): Everything will be cancelled Refresh status of the Booking File (awaiting VL) Deactivates last modification(s) and redisplays original BF. BOOKING FILE RETRIEVAL INPUTS: *QZ3BCD Retrieve BF by record locator. *- WILSON Retrieve BF by name. *n (n=name number) Select a particular PNR from the name list. *L Redisplay name list. *12FEB-WILSON **B-WILSON Retrieve BF by date of departure and passenger name Retrieve BF with same name for all Branch agencies. Galileo Desktop using Focalpoint May 2010 Page 51 of 123

52 BOOKING FILE IN POINT AND CLICK A Booking File can also be shown in Point and Click. If the reservation has been created in Focalpoint it is possible to switch to Point and Click using :*R or ;*R. When the reservation has been in Point and Click, just use The *R entry to display the record. Galileo will respond with an interactive display. The following colour logic applies to the Fare screen: White: Blue: Yellow:. For display purposes only. Non-clickable. Specific additional information is available. Blue items are clickable. By clicking the yellow segment number a car or hotel availability can be requested. IR will not bring back an interactive dialog. Users must do a *R in the Point and Click environment to have the interactive Booking File. Galileo Desktop using Focalpoint May 2010 Page 52 of 123

53 BOOKING FILE IN VIEWTRIP It is always possible to retrieve the latest reservation data on the internet. If an has been send from Galileo, the client will receive a link to Viewtrip. It is also possible to start up Viewtrip and add the passenger name and PNR manually. The website is: Galileo Desktop using Focalpoint May 2010 Page 53 of 123

54 After clicking Sign In the journey for the traveler will be shown. Part has been shown below. The following information can be retrieved via the website: Galileo Desktop using Focalpoint May 2010 Page 54 of 123

55 Online Check-In For multiple airlines Viewtrip will show a link in the air segment when the Online Check-In (OLCI) becomes available, normally 24 hours prior to departure. The link will take the traveler to the airline OLCI page, and pre-populate the required fields with the information needed to check-in, providing a seamless integration between itinerary and check-in. Current OLCI participants: Delta Airlines United Airlines British Airways Swiss International Air Canada Virgin Atlantic Frontier Airlines Turkish Airlines Midwest Airlines BMI Flybe Virgin America Gulf Air Royal Jordanian Royal Brunei LAN Airlines Galileo Desktop using Focalpoint May 2010 Page 55 of 123

56 OPTIONAL FIELDS With the Optional Fields you can add lots of extra information to the PNR. This will help you to work orderly and to categorize information. Notepad NP. Notes for internal use. Review Booking File RB. Your Agenda. addresses MF./MT./MC. addresses. Mileage Membership M. Frequent Flyer Information. Servicing Request RQ. Segment registration. Form of Payment F. How will the ticket be paid? Service Information SI. Special Service Requests: e.g. special meals. Service Information about a passenger. Vendor Remarks V. Normally incoming messages from an airline. Seats S. Reservations or requests for specific seats. Itinerary Remarks RI. Remarks on Itinerary as: Visa may be necessary. Galileo Desktop using Focalpoint May 2010 Page 56 of 123

57 NOTEPAD H/NP. Maximum 999 lines, maximum 87 characters per line. Stores agent info in the BF. Is not sent to the airlines. Is not sent to the history. Is not printed on the client's itinerary. INPUTS: Standard Notepad: Remark that can be seen by any agent who can open the PNR. NP.CLIENT WILL RECONFIRM BEFORE 13MAY Confidential Notepad: Only the owning agent can view this Notepad. NP.C**ATTN CLIENT IS TRAVELLING WITH MISTRESS History Notepad: Notepad that will remain in the History of a PNR, even if cancelled. NP.H**PASSENGER INFORMED ABOUT VISA Display Notepad: *NP or *R CHANGE: NP.1@CLIENT WILL RECONFIRM BEFORE 14 MAY 1600H DELETE: NP.3@ Cancel Notepad 3. NP.3.5@ Cancel Notepad 3 and 5. NP.3-5@ Cancel Notepad 3 to 5. Galileo Desktop using Focalpoint May 2010 Page 57 of 123

58 REVIEW BOOKING FILE FIELD H/RB. This field will drop the booking file onto a (specific) queue on a specific date. Free text may be added to clarify the reason for the booking file dropping onto queue. (for Queues, see later) INPUTS: RB.1500*Check Waitlist Today at 1500h on Queue 12. RB.21JAN*Send Invoice On 21 January on Queue 12. RB.28JAN/Q50*Check Payment On 28 January on Queue 50. RB.21FEB/1300/Q29*Book seats On 21 February at 1300h on Q29. RB.18NOV/1300*See Notepad On 18 November at 1300h on Q12. RB.XX0/24SEP/1500/Q26*See Notepad On 24 September at 1500h this PNR will be placed on Queue 26 of agent XX0. A bridge between your agency and agent XX0 is necessary Display Review Booking: * RB or *R: CHANGE: RB.1@19JAN*Group deadline. Change Review Booking 1 RB.2@25FEB/1630/Q29*See Notepad Change Review Booking 2 DELETE: RB.1@ Delete Review Booking 1 Galileo Desktop using Focalpoint May 2010 Page 58 of 123

59 ADDRESSES H/ MAIL FROM : MF.SERVICES.BE@GALILEO.COM MAIL TO : MT.BEKKERS.ATILLA@FLUXUS.NL MT.T.BOONEN@SKYNET.BE MAIL COMMENTS: MC.1@ ELECTRONIC RECEIPT ON MC.2@ VIP MEETING AT BRUSSELS AIRPORT IN HALL 2 Display RECORD: *R: *EM SEND ITINERARY EM Finish PNR and send to 1 st address. EMALL Finish PNR and send to all addresses. EM2 Finish PNR and send to 2 nd address. EM1-3.5 Finish PNR and send to 1 st - 3 rd and 5 th address. ERM Finish and Retrieve PNR and send to 1 st address. ERMALL Finish and Retrieve PNR and send to all addresses. Sent receipt: At the time of the send entry, the booking file will be updated with a Notepad line: When the has arrived at the addressee, this Notepad line will be moved into the history of the Booking File. Galileo Desktop using Focalpoint May 2010 Page 59 of 123

60 MILEAGE MEMBERSHIP H/M. This field will send the Frequent Flyer card number to the airline. INPUTS: M.BA Frequent Flyer number added, only one passenger in PNR. M.P2/LH Frequent Flyer number added, passenger selected. M.P1/VG SN Multiple cards added for passenger 1. How do I add a gold level frequent flyer card into a booking? Answer 1607 Explanation: Add UA mileage membership number for passenger 2, indicating tier level Gold. Add LH mileage membership number for passenger 3, cross accrual with BD, indicating tier level Executive. Format: M.P2/UA123456A*-G M.P3/LH654321/BD*-E Display RECORD: *R *MM CROSS ACCRUAL: M*LH Participating Carriers in LH Mileage Membership Scheme. M.LH /BD Send card number to participating airline. Galileo Desktop using Focalpoint May 2010 Page 60 of 123

61 KLM cards have to be entered as follows: M.AF /KL CHANGE: Not possible. Delete first and create correct membership field. DELETE: INTERACTIVE FREQUENT FLYER VERIFICATION Currently, an agency enters a passenger s Frequent Flyer number into the Booking File Mileage Membership field, which is sent to the airline after end transaction. If the Frequent Flyer name and number in the Booking File does not match the name and number in the airline s Frequent Flyer database, the passenger will not receive mileage credit. This can cause customer service issues during and after the passenger s travel. This product will allow the airline to interactively validate that the Frequent Flyer number is valid for the passenger before the number is entered into the Booking File and sent to the airline in the booking message. This will ensure the passenger will always receive mileage credit for the flights, and will eliminate associated passenger service issues. The first participant is Lufthansa Airlines (LH). 1. Enter Frequent Flyer Number into Booking File When the Frequent Flyer number is entered into the Mileage Membership field, Galileo will send an interactive request to LH to verify the name and number match. Current entry >M.P1/LH Frequent Flyer Name or Number Do Not Match If the airline advises the name and/or Frequent Flyer number do not match, the number will not be added into the Booking File. Instead, the following error response will be displayed: Galileo Desktop using Focalpoint May 2010 Page 61 of 123

62 SERVICING REQUEST A CRS takes only ticketed segments into consideration when calculating your agency s segments turnover. When a ticket is not printed by Galileo, you must provide the ticket number. It may occur that the ticket is issued by another CRS. In those cases, the ticket number needs to be entered manually by : RQ.TKI INPUTS: RQ.P1S1/TKI/ZZ* Registers a ticket number for passenger 1 for segment 1 for carrier ZZ with ticket number RQ.P1S1-2/TKI/SK* Registers a ticket number for passenger 1 for segments 1 to 2 for carrier SK with ticket number RQ.P2S2.3/TKI/ZZ* Registers a ticket number for passenger 2 for segments 2 and 3 for carrier ZZ with ticket number RQ.P1S1-8/TKI/ZZ* Entry for conjunction tickets, only the 1 st ticket number must be entered. Display Record: *R: Display SERVICING REQUEST: *RQ : Galileo Desktop using Focalpoint May 2010 Page 62 of 123

63 FORM OF PAYMENT H/F. INPUTS: F.S Cash. F.INVfree text Invoice (free text can be invoice number). F.INVOICE Invoice. F.AX /D0611 Credit Card incl. expiry date. F.AX /D1011/A1254 Credit Card incl. expiry date and authorization code. F.AX /D1011/C18254 Credit Card incl. expiry date and reservation code (max 42 characters) F.MSfree text Miscellaneous, free text with max 99 characters. F.NONREF Restrictions on the refund. Display RECORD: *R CHANGE: DELETE: The error message SINGLE ITEM FIELD tells you that you have already entered a Form of Payment Field into the Booking. Only one Form of Payment Field can be added per Booking File. A Form of Payment can also be added as a Ticketing Modifier (Ticketing Course). Galileo Desktop using Focalpoint May 2010 Page 63 of 123

64 SERVICE INFORMATION & VENDOR REMARKS H/SI & H/V. INTRODUCTION The optional fields Service Information (SI.) and Vendor Remarks (V.) allow you to send messages to the airlines. To optimize the handling of your message, it is important to select the correct field for each type of message. There are 2 different types of Service Information: Special Service Requirement (SSR) and Other Service Information (OSI). SSR: must be used to send servicing requests which require action. However, the only services you are allowed to request by means of an SSR are those that are described by SSR AIRIMP codes. OSI: is used to store additional information, which does not require action to be taken by the airlines. Vendor Remarks are used to request services (other than SSR s) and send messages that require action to be taken by the airlines. Airlines often send Vendor Remarks to inform travel agents about ticketing dates. More details on each field can be found on the next pages. SERVICE INFORMATION VENDOR REMARKS SSR OSI Service Request Service Information On Queue in Airline system. Added to the BF in Airline system. On Queue in Airline system. Demands a reply from the airline. Subjects are restricted to SSRcodes. Mainly used: - to provide info upon specific request of the airline (e.g. ticket numbers) - to provide additional info on an SSR request (e.g. UMNR addresses). - Cross referencing of tickets. Free text. Does NOT demand a reply from the airline. Free text. Passenger and/or segment related. Carrier related. Carrier related. Galileo Desktop using Focalpoint May 2010 Page 64 of 123

65 SSR - SPECIAL SERVICE REQUIREMENT H/SSR, H/MEAL, H/ASSC Statuscodes: NN PN KK HK. Response from airline is mandatory in Q25! Passenger and segment related. When a passenger or segment is changed/deleted/divided, the relevant SSR is automatically cancelled/divided Also add an SSR for a child. INPUTS: SI.VGML SI.P1S2-3/VGML SI.P2/SPML*NO EGGS SI.P2/CHLD*12JAN02 Display SERVICE INFORMATION: *SI or *SR: Question: Find a list of all SSR codes. CHANGE: First delete the incorrect SSR and add the correct SSR afterwards. In case of booking other flights Galileo will request the same services for these new flights. To change or add additional text: SI.SPML@*NO SALT This will cancel and rebook the SSR and add the new free text. UPDATE STATUS CODES SI.P1S3/INFT@HK KK for passenger 1, segment 3 will be changed to Converts all KK s into HK and deletes all UN/UC (except : INFT) CANCEL: SI.P3S2/VGML@ Galileo Desktop using Focalpoint May 2010 Page 65 of 123

66 UMNR - Unaccompanied minor For an UMNR extra information needs to be added to the PNR. 1/ SI.UMNR*UM05 2/ SI.YY*passenger information (name, age, sex and language details). SI.YY*contact destination (name, address, phone). SI.YY*contact return (name, address, phone). It is advisable to contact the airline in case of an UMNR. Galileo Desktop using Focalpoint May 2010 Page 66 of 123

67 TKNM - Manual ticket notification - See GC*200/5!!! Many carriers ask to receive ticket numbers to make sure the booking is a definitive sell. 1. Airlines having a bilateral agreement with Galileo Benelux. Ticket numbers will automatically be sent to these airlines upon ticketing in Galileo. TKNA paper ticket. TKNE electronic ticket Tickets issued outside the Galileo system need to be sent manually by the agent to the airlines. Use the input GC*200/5/YY (YY must be replaced by the airline code) to check whether an SSR or OSI input is required: TKNA or TKNE disappears after a status code change of the segment (e.g. time change TK). A TKNM must be entered for that particular segment, else the airline might cancel (HX) the segment by lack of ticketing information! SSR carriers: SI.P1S1-5/TKNM* per passenger. 14 numbers per ticket: carrier number/ticket number/check digit. OSI carriers: SI.KM*TKNM ZAAL/ANDREWMR When modifying a segment that results in a ticket reissue, the ticket info will be modified automatically 2. Airlines NOT having a bilateral agreement with Galileo Belgium Airlines not in the list in GC*200/5. Recommend OSI! Galileo Desktop using Focalpoint May 2010 Page 67 of 123

68 APIS - Advanced Passenger Information. Some destinations request Advanced Passenger Information of the passenger. At the moment (January 2010) the countries below request this information, but more countries will be added in the future. Australia, Canada, China, India, Japan, Korea, Mexico, New Zealand, United Arab Emirates, United Kingdom, United States (besides the ESTA Procedure) and South Africa. If the information is added at the time of the booking it can save the passenger a lot of time during check-in. Normally only the DOCS are mandatory, but other information might be requested. Some Examples: Passport Information: SI.P1/DOCS*P/GB/S /GB/12JUL66/M/23OCT14/SMITH/JOHN/RICHARD Passenger 1 has a passport issued in GB, number S He has the British nationality, his date of Birth is 12 July 1966, he is male and his passport expires on 23 October M = Male MI = Male Infant F = Female FI = Female infant Visa Information: SI.P1S1/DOCO*PARIS FR/V/ /LONDON GB/14MAR10/US Passenger 1 is born in Paris and has a Visa issued in London on 14 March 2010, valid for the USA. Residence or Destination Information. SI.P1S1/DOCA*D/US/234B VANESS/SAN FRANCISCO/CA/11718 The destination address for passenger 1 is in the USA. CA stands for California is the Postal Code. The destination address is required for the USA.. Galileo Desktop using Focalpoint May 2010 Page 68 of 123

69 OSI - OTHER SUPPLEMENTARY INFORMATION Additional info to the vendor which does not require immediate action of the airline. Free text. Carrier related. When a passenger or segment is changed/deleted, the relevant OSI is not automatically deleted. INPUTS: SI.YY*CHILDREN ACCOMPAGNIED BY PARENTS IN PNR J235KZ SI.LH*CORPLH 12345C SI.SN*PIN-QGBE15900 Display SERVICE INFORMATION: *SI or *SO: CHANGE: SI.2@LH* CORPLH 13445C DELETE: SI.1@ SI.1-3@ Some airlines request mobile and/or contacts in the OSI field, eg. China Airlines. To add these enter: SI.CI*CTCM AMS MR SIMONS SI.CI*CTCE C.WOUD//UPCMAIL.NL Galileo Desktop using Focalpoint May 2010 Page 69 of 123

70 VENDOR REMARKS Are used to request actions from airlines for which SSR s are not available. Are used by airlines to request actions from agents, e.g. ticketing time limits. Free text, but vendors often use airimp codes: see GC*200/7 for a list of these codes. Carrier related. INPUTS: V.AAZ*PLSE PROVIDE SEATING NEXT TO EACH OTHER V.ALH*PLSE CFRM LH402/13MAY...TKS AND BRGDS Display VENDOR REMARKS: *VR VO = VI = Vendor Remarks Outgoing Vendor Remarks Incoming CHANGE: An outgoing VR may only be changed before ET! V.1@AAZ* PLSE CFRM WAITLISTED AZ403/13MAY PAX IS FQTV TKS AND BRGDS Display OUTGOING VENDOR REMARKS: *VO DELETE: An outgoing VR may be deleted at any time, but no cancellation message is transmitted to the applicable vendor. The VR is simply removed from the BF, but can still be traced in the history. V.1@ Galileo Desktop using Focalpoint May 2010 Page 70 of 123

71 SEATS Advance seat reservation is available on all carriers. Advance seating policy differs per airline. On confirmed flights only. When a passenger or segment is changed/deleted/divided, the relevant seat is automatically cancelled/divided. H/SEAT SPECIFIC SELL GENERIC SELL Specific seat number from seat availability map, e.g. seat 11A. Carriers who offer specific sell: GC*200/6. HOW TO BOOK: Request a seat with specific characteristics, e.g. NA (Non-smoking aisle seat) Offered by all carriers 1 to 3 months prior to departure. HOW TO BOOK: Seat Availability map: Seat Characteristics: Return to map: S.S1/10A S.P1.2S2/10A.C S.P3.4S3/10A/11A SA*S1 SC*12A SA* S.N S.NA S.P1S2/NA S.P1.3S3-4/NW S.P1/NW S.P2/NA NN PN KK HK 24A 24A 24A 24A HS = conditional seat. Update status NN PN KK HK 24A 24A HS HK Update status Galileo Desktop using Focalpoint May 2010 Page 71 of 123

72 SEAT AVAILABILITY MAP SEAT CHARACTERISTICS SC*17D Display SEAT DATA: *SD The status code HS is applicable for airlines with interactive seating. The seat will be confirmed at time of booking (before ET). The status code NN is applicable for all other airlines. After ET, a seating request will be send to the airline. Seat Change : S.S2@43A Status All KK`s will be converted into HK. All PN`s will stay PN. All HK`s will stay HK. CANCEL: S.@ S.P2S2@ Galileo Desktop using Focalpoint May 2010 Page 72 of 123

73 VIEWPOINT : Right-click the first flight and select seat Map. Segment 1: Click on the chosen seats. When you have selected seats for all flights, click Save. Galileo Desktop using Focalpoint May 2010 Page 73 of 123

74 Seats on request will be confirmed/denied via Queue 2. Galileo Desktop using Focalpoint May 2010 Page 74 of 123

75 ITINERARY REMARKS H/ITRM 1. UNASSOCIATED ITINERARY REMARKS These are general remarks, which are related to the whole itinerary. They are printed at the bottom of the itinerary. They can also be seen in These remarks can be programmed in the DYO (Ask your account manager). INPUTS: RI.free text E.g.: RI.WE WISH YOU A PLEASANT TRIP 2. ASSOCIATED ITINERARY REMARKS These are remarks, which are related to a specific segment. They are printed after that specific segment on the itinerary. They can also be seen in INPUTS: RI.S2*free text E.g.: RI.S1*CHECK IN 90 MIN BEFORE DEPARTURE Display ITINERARY REMARKS: *RI CHANGE: RI.1@free text DELETE: RI.1@ Galileo Desktop using Focalpoint May 2010 Page 75 of 123

76 STATUS CODES H/STATUS For explanation of the Status Codes see also: BF (Action Codes) Retrieved BF (Passive Codes) Answer (Advice Codes) ACTION SS, HS HK - NO UN HX NN (request) PN KK UU or US UC @1XK LL (WL) HL KL UC NO @1HL AK, AL AK, will action all advice codes in the booking file (except INFT) : KK/KL/TK HK UU/TL HL NO/UN/HX/UC deleted Galileo Desktop using Focalpoint May 2010 Page 76 of 123

77 SS Action Sell (sold within this transaction) NN Action Need request HS Action Have sold - inventory adjusted AK Status Confirmed outside Galileo system. No message sent when cancelled HK Status Holds confirmed HL Status Holds waitlisted HN Status Have requested PN Status Pending need - awaiting confirmation UC Advice Unable - segment closed UN Advice Unable - vendor cannot supply service US Advice Unable to sell-vendor cannot accept request, have waitlisted UU Advice Unable - vendor cannot confirm, have waitlisted HX Advice Have cancelled (By Airline) KK Advice Confirming booking KL Advice Confirming from waitlist NO Advice No action taken (No Inventory held) TK Advice Holds confirmed; advise client of new timings TL Advice Waitlisted; advise client of new timings XK Action Cancel without generating message Galileo Desktop using Focalpoint May 2010 Page 77 of 123

78 FARE DISPLAY H/FD INPUT FD30OCTAMSMNL H1 H2 H3 H HEADER: H1. Fares are updated every hour. H2. Information about MPMs, only applicable in case of mileage fares. H3. Fares are without taxes. Fees may apply tells you additional Airline Service Fees may apply, e.g. when the ticket is issued against a credit card in case of KL, SN, AY etc. H4. In this case, besides Published Fares, also Private Fares are available for PCC 8EV. FARES: 1. CX Carrier code YY indicates IATA fare 2. FARE: Always displays in currency of boarding point 3. R Return fare A blank indicates a One Way fare 4. FARE BASIS Indication code of the fare 5. CLASS When a carrier in CX column = bookings class When an IATA fare (YY) = class of service Galileo Desktop using Focalpoint May 2010 Page 78 of 123

79 6. ADVANCE PURCHASE 3 characters The first 2 characters : display the advance purchase period between ticketing and TRAVEL date The 3 rd character : a + is displayed IF there is a restriction period between ticketing date and the RESERVATION date(e.g. the ticket must be issued within 24 hours see Fare Notes for more details) 7. MIN/MAX STAY MIN : Number of Days, SU : Sunday rule or V : variable MAX : is shown in number of days or months 8. SEASONS Seasons of application If no dates : the fare is valid all year round 9. MR Mileage/Routing indicator M indicates that the fare is mileage based FL/followed by the itinerary calculates a possible mileage surcharge. e.g. FL/BRUFRAHAM R indicates that the fare is routing based. FR* followed by the line number of the fare: displays the authorized routing and interline carriers for that fare. e.g. FR*1 10. GI Global Indicator, indicates the flown route EH = Eastern Hemisphere AT = Atlantic TS = Trans Siberian AP = Atlantic Pacific 11. D Day restrictions : full details can be found in the Fare Notes. Often weekend or midweek fares Private (negotiated) selling fare of the airline concerned. X Fare cannot be quoted (Air pass, etc) TC Ticketing code : replaces the fare basis code on the ticket 14. TD Ticketing Designator : is appended on the fare basis code on the ticket. E.g. for children Galileo Desktop using Focalpoint May 2010 Page 79 of 123

80 FARE DISPLAY : SEARCH QUALIFIERS More specific Fare Displays can be obtained by using SEARCH QUALIFIERS They can be used in 2 ways : as part of the initial FD input. to modify an existing FD (follow up entries). Exemples : CARRIER QUALIFIER: /KL Specify carrier (booking class instead of class of service will be displayed in the class column INPUT FD16AUGBKK/KL FD/KL (as part of the initial FD input) (to modify an existing display follow up entry) PASSENGER DESCRIPTION CODE QUALIFIER *CNN *INF *YTH *SRC displays fares with children s discount displays fares with infant s discount youth fares senior citizen fares FOR SPECIFIC JOURNEYS ONLY -RT -OW -RTW -CTF Round Trips One Ways Round the World Circle Trip Search qualifiers may be combined : e.g.: FD15FEBMAN*YTH/BA-RT For more qualifiers see FARES 360 or or online support / formats guide and click on chapter FARES REDISPLAY FD* Galileo Desktop using Focalpoint May 2010 Page 80 of 123

81 POINT AND CLICK: The Fare Display can also be requested via Point and Click. To launch a Point &Click Fare Display you can use the entry you already know prefaced with a colon (:) or semi-colon (;). Galileo will respond with an interactive display. The following color logic applies to the Fare screen: White: Blue: Yellow: For display purposes only. Non-clickable. Specific additional information is available. Blue items are clickable. General information is available. Clickable. By clicking on the blue items, you will see the following information: EUR LH Currency can be changed Decodes Airline Penalty Information W Booking Code 14+ Advance Purchase V/12M 05JAN 05APR R / M EH Minimum/Maximum Stay Seasons Mileage or Routing Global Indicator By clicking on the yellow items, you will see the following information: 1 Requests Carrier Specific Availability for applicable class. Galileo Desktop using Focalpoint May 2010 Page 81 of 123

82 WKRCDE5 Fare Notes When you click on the Yellow number in the Fare Display a Carrier Specific Display will be shown for the requested class. When you click on the Yellow Fare Basis code, all Fare Notes will be shown. You can use the Page Down and Page Up button to scroll through the Fare Notes. Click on to return to the fare display. Or click on the yellow number to request a standard availability. Galileo Desktop using Focalpoint May 2010 Page 82 of 123

83 FARE NOTES H/FARES The input FN*n (n= line number of required fare) will give access to a menu of paragraphs headings. INPUT: FN*1 The keyword USE indicates whether a PTC is required for the Fare Quote. FOLLOW UP INPUTS FN*ALL Entire Rule FN*P Request paragraphs 5 8 and 16 (follow-up entry after FN*1). FN*1/P0.5 Request paragraphs 0 and 5 from a Fare Display. SUMMARY INPUT Offers immediate access to a summary of the fare notes. FN*1/S If at the end of the text of a category conditions apply is displayed, the agent should read the whole paragraph. POINT AND CLICK: The Fare Notes can also be shown in Point and Click via the Fare Display. Galileo Desktop using Focalpoint May 2010 Page 83 of 123

84 FARE QUOTE PNR: H/FQ BASIC INPUT: FQ With the introduction of Automated Plating Carrier selection, the plating carrier does not have to be added to the quote. This applies to all fare quotes and Focalpoint Shopping commands. In case of different main carriers outbound and inbound, both carriers can be selected. Attention: The quote shows you the last day the ticket can be issued. The fare however, is only guaranteed for six days at most. Under the FO additional fees can be found. Eg. for KL, when paying by credit card. This fee is not added to the Fare Quote. Fare Quote assumptions: ` The lowest applicable carrier coded fare for the class booked. All passengers are considered as adults unless otherwise specified. All segments are to be quoted (including waitlisted and passive segments) A stopover is assumed where connections are over 24h00 or over 4h00 if the fare is for NAFQ). The ticket will be sold and ticketed in Belgium, Luxemburg or the Netherlands. Validates : - the Reservation date Departure day restrictions (Res. X days before dep). - the Reservation date Ticketing date restrictions (Ticketing within X hours/days after reservation) Guarantee : - fares without ticketing restriction are filed/guaranteed for 6 days. - fares with ticketing restrictions are filed /guaranteed until the ticketing deadline with a maximum of 6 days.. Attention : Fares are only guaranteed once a ticket is issued! G (Public fares) or A (Private Fares) printed on the ticket. Attention : ADM s on a guaranteed quote can be eligible for investigation by Galileo. Check the Fare Guarantee Policy on Galileo Desktop using Focalpoint May 2010 Page 84 of 123

85 FARE QUOTE BEST BUY The Best Buy facility allows the user to obtain the lowest fare for an itinerary without considering the class booked up to a maximum of 16 active flight segments. FQBA FQBB FQBC Cheapest fare, regardless of availability, for information only Cheapest available fare Cheapest available fare, compared to booked fare Best Buy will check: Only the flights that have been booked. Whether a lower fare is applicable. To modify the Booking File, tab behind FQBBK and hit <ENTER> : Flights are rebooked in a new class. The new fare is stored automatically en old fare ignored. FARE NOTES FROM A FARE QUOTE It is possible to request the Fare Notes and the Fare Routing directly from the Quote: After the Fare Quote (or the Best Buy) first the enter FQN Galileo Reply: Now all Fare Notes can be requested by: FN1/ALL FN1/ALL Request all Fare Notes for Fare Component 1. FN1/6-8 Request Paragraphs 6 8 of Fare Notes for Fare Component 1. FR1 Request Fare Routing for Fare Component 1. Galileo Desktop using Focalpoint May 2010 Page 85 of 123

86 PASSENGER PRICING MODIFIERS Specific Passenger: FQP1 passenger 1 only FQP1-3 passenger 1 through 3 FQP2.4 passenger 2 and 4 Passenger description FQ*U10 (Unaccompanied child, 10 years) FQ*YTH17 (Youth,17 years) FQ*S70 (Senior, 70 years) More Passenger types in one Booking File: FQP1-2.3*S70 Passengers 1 and 2 = adults Passenger 3 = Senior, 70 years. SEGMENT PRICING MODIFIERS Specific Segment(s): FQS1 segment 1 only FQS2-3 segment 2 through 3 FQS1.4 segment 1 and 4 Segments and Passengers FQP1/S2-3 segment 2 through 3, for passenger 1 For more modifiers, see Galileo Desktop using Focalpoint May 2010 Page 86 of 123

87 DISPLAY FARE CONSTRUCTION INPUT: *FF1 Response: This fare quote has been done on 7 January, and is guaranteed up until 9 January. The Fare Calculation is shown in NUCs in case of international flights, in the local currency in case of domestic flights. Again a message about possible additional fees is given Per segment the Farebasis, Baggage Allowance and the NVB/NVA boxes are shown. The last line is the ticketing line: S1-2 Segment 1 until 2 CMS Issuing Carrier MS. ET E-ticket TA8EV Ticketing Agent 8EV (PCC) CANCEL FARE QUOTE If more than one valid fare quote is added to the same segments and/or passengers, Galileo will show the following message: To close the booking, the duplicates need to be cancelled. Cancel Filed Fare 1 Cancel all Filed Fares FX1 FXALL Galileo Desktop using Focalpoint May 2010 Page 87 of 123

88 FOCALPOINT SHOPPING H/FS Focalpoint Shopping allows you to search for low available fares with or without a reservation. WITH A RESERVATION: Step 1: Make a reservation. Step 2: Enter FS A total of 19 pricing options and 94 itinerary options are returned. Focalpoint Shopping returns the lowest fare for the itinerary as booked (Pricing Option 1), and a range of fare options for alternative routes and carriers. In this case only Pricing Option 2 & 3 are shown. Extra Options: Galileo Desktop using Focalpoint May 2010 Page 88 of 123

89 Step 3: Select an option with FSK, in this case FSK2. Step 4: The reservation is rebooked. Now quote the rebooked itinerary and finish the PNR. * Focalpoint Shopping can be used as a replacement for the Fare Quote Best Buy facility. * Using Focalpoint Shopping without a reservation will be explained in the Fares course. MODIFIERS The FS entry can be used with modifiers. A difference must be made between: Pricing Modifiers: Examples are: PTC codes, passenger and segment specification. The entries are: FS*LBR, FSP1 and FSS1.4. Different options can be combined with a slash. For more entries, see the help pages. Availability Modifiers: Examples are: Airlines or Alliances, Flight types, Cabin. These modifiers start with a double ++. The entries are: FS++/SN, FS++//*S, FS++.D and FS++-BUSNS. Different options can be combined with a slash. For more entries, see the help pages. Format Example: FSP2*YTH/S1.4++/KL#/-ECON. Youth, passenger 2 only, for segment 1 and 4, KLM flights only in economy class. For more information on Focalpoint Shopping, see Galileo Desktop using Focalpoint May 2010 Page 89 of 123

90 POINT AND CLICK The Shopping request can also be done in Point and Click. Galileo will provide you with an interactive display. The following color logic applies to the Shopping screen: White: Blue: Yellow: For display purposes only. Non-clickable. Additional information is available. Blue items are clickable. Action, clickable. By clicking on any of the blue items, you will see the following information LH: Decodes Airline. FRA BKK: Outbound and Return cities. 772, 77W, 332, 747: Plane types. Details: Fare Construction (FS1). Rules: Option to view rules based on leg (see below) (FQN1). Rebook: Rebook current PNR to the cheapest available class (same flights). Book: Change current PNR to other flights. Rules: When a user clicks on the FRA-BKK Galileo will display the detailed fare rules. Galileo Desktop using Focalpoint May 2010 Page 90 of 123

91 When a user clicks category. from the shop screen, it will give more flight options for that price Users can choose the option from numerous screens to book the chosen flights. Once booked, the user will see the following screen confirming the sale of the flights and showing the fare. The PNR can be finished with the normal entries. Galileo Desktop using Focalpoint May 2010 Page 91 of 123

92 LOW COST CARRRIER PARTICIPATION A number of Low Cost Carriers can also be booked in Galileo. Carriers are added all the time, and can be found on the website. Examples of airlines that can be booked through Galileo Desktop are: Kulula Air Norwegian Air Shuttle Jet2.com Easyjet Windjet BMIbaby (MN) (DY) (LS) (U2) (IV) (WW) Although the basic steps are the same, each LCC has its own booking characteristics. Examples for each LCC can be found under Answer in Ask Travelport. An example for Easyjet booking is shown below: Neutral availability request: You can view schedules for Galileo and Low Cost Carrier (LCC) airlines in the same display. Entry: A15JUNAMSLGW It is recommended that you sell from a direct availability request to get accurate schedules and availability. Direct availability request: Entry: A15JUNAMSLGW*U2 Only Y class is shown. Use AR25JUN*U2 for the return segment. Galileo Desktop using Focalpoint May 2010 Page 92 of 123

93 Sell the required segment: Entry: N1Y1 When the segment is sold, the approximate breakdown of the base fare and taxes will be displayed. You are permitted a maximum of 9 passengers in a booking, including children and infants. Quote the segment: Entry: ZFQ Easyjet supports the currency code EUR. The fare will be quoted in the selling currency of the travel agency. All passengers are quoted in every fare quote and cannot be selected to quote alone. ZFQ:P2*CNN Fare Quote for all passengers, with Passenger 2 as a CNN passenger type. If you add names after making a fare quote, enter ZFQ again to ensure that you get a quote for all passenger types. Chargeable extras and fees: Under ZFCE1 chargeable extras for Easyjet are shown. Speedy Boarding can be changed to Y. For other options, select the number of this option and press enter after the last option. In the example below the passenger takes one bag with her. These Options can be modified. Galileo Desktop using Focalpoint May 2010 Page 93 of 123

94 Requote the Booking: Form of Payment: To add a form of payment. Enter: ZF1 Payment must be by credit card. Skip this step if the passenger wishes to hold the booking for up to 24 hours. Be sure to remember the security code. Example: ZF1.AX /D1210/S000. If there is a security code with the card enter this after an S. e.g. /S586 Otherwise mention 3 times a 0, e.g /S000. Example: The card holder name defaults to the lead passenger. You can tab to change the name on this screen. Credit card details are not checked until end transaction. Galileo Desktop using Focalpoint May 2010 Page 94 of 123

95 Terms and Conditions: This screen displays after the form of payment has been added. Response: Suggestion: Print a copy from Easyjet web site to enable your agency to cover terms and conditions information with the traveller. Display the price summary: Enter: Z*FF Note: A fare summary is displayed. Enter: Z*FFn to re-display the fare quote for a specific fare number. Galileo Desktop using Focalpoint May 2010 Page 95 of 123

96 Add mandatory entries to complete the Booking File: Name: N. Enter the passenger titles MR, MRS, MS, MISS, MSTR. Phone: P. You must only enter numeric characters after the asterisk * in the phone field. Ticketing arrangement T. Received R. Written address: W. You must complete all 5 fields (w.name*number and street*city*country *P/post code). Example: W.MRS.INGRID.DEBRUIN*501 HERENGRACHT*AMSTERDAM*NL*P/1017 BV MF. End Transact: ER Booking File example: DI Lines explained: 1. LCC code /LCC PNR ref/ currency code 2. Segment 1 - adult fare / base / tax / total 3. Segment 1 - flight number / depart date / departure and arrival time 4. Segment 1 - class of fare 5. Chargeable Extras: Hold Bags / price / number of items for number of segments. 6. Credit Card fee 7. Form of Payment. 8. Total amount 9. Standard Warning Galileo Desktop using Focalpoint May 2010 Page 96 of 123

97 Display the Booking File in the Easyjet system: Z*R1 For more information about booking Low Cost Carriers, check Ask Travelport, answer Low Cost Bookings can be changed. Check Ask Travelport for the options. Galileo Desktop using Focalpoint May 2010 Page 97 of 123

98 GROUPBOOKING H/GRP More than 9 passengers in a PNR is considered a Group. Groups do have their own Restrictions and Fares. Always request Groups at the applicable airline. A Group Booking can either be a Passive or an Active Booking. CREATION OF A GROUP PNR NAME FIELD: N.G/nnGALILEO G = Group nn = Number of seats RESERVATION: Example: Normal sell possible from availability. Seats will be on request (NN). Passive booking (AK) in Galileo for airlines not permitting active groups. Phone, ticketing, received and optional fields as in a normal BF. When booking active segments, refer to the airline s contract number. End Transact in the normal way (E or ER) In this case a passive group booking has been made for 18 persons. Names have not yet been added. Only after finishing the PNR names can be added. When the names are saved, the number in the group name will adjust to the number of no names. Now you can add individual names as in a normal BF. The Name Field will change after ET according to the number of no names. To check the name list: *N Name changes can be done as usual, respecting the deadline of the airline concerned! Galileo Desktop using Focalpoint May 2010 Page 98 of 123

99 In case of Passive Bookings always check the names of the passenger with the names in the active PNR of the airline before issuing the tickets. The Vendor Locator of the active booking can be added with: RL.(vendor locator), e.g. RL.OA*G68KIH GROUP RETRIEVAL *QNH7KL *-Individual name *-G/group name By PNR By Passenger Name By Group Name A passive booking file might not be permitted, if the airline concerned supports TICKETING FACILITY or CLAIM PNR. Some airlines permit a live booking in their system via DROP THROUGH. (BA, LH, IB,.. apply to them for access). See also: Galileo Desktop using Focalpoint May 2010 Page 99 of 123

100 CLAIM PNR TICKETING FACILITY H/CLAIM CLAIM PNR: Take ownership of an airline s PNR in Galileo (GC*200/26) PROCEDURE: 1. Input to retrieve the BF C/ZZ*LCQHAY airline code booking file ref. (=pnr) from airline 2. Confirm claim C/ZZ/OK Modifications, cancellation and ticketing can be done!!! Access to the PNR must be given to the agency by the airline!!! TICKETING FACILITY: Retrieve an airline s PNR for ticketing purposes only!! (AK) (GC*200/24) PROCEDURE: 1. Input to retrieve the BF *ZZ/*LCR7Z8 airline code booking file ref. (=pnr) from airline 2. Add Ticketing and Received field T.T* and R.CV 3. End transact the BF ER NO modifications, ONLY ticketing can be done!!! Access to the PNR must be given to the agency by the airline!!! This procedure only exists in specific markets for specific agents only. Galileo Desktop using Focalpoint May 2010 Page 100 of 123

101 DIVIDE H/DP To divide a PNR the five steps below always need to be done. Step 1 : DP2 (= divide passenger 2 ) Step 2 : Step 3 : R. YY F ( = file record) Step 4 : Step 5 : R.YY E(R) You can switch any time to the divide PNR: *DV Every SSR will stay with the divided passenger. No modification is allowed before the dividing process is completed. Make sure a different Vendor Locator is returned before any modification. Galileo Desktop using Focalpoint May 2010 Page 101 of 123

102 REPEAT BOOKING FILE H/RE It is possible to repeat (copy) a Booking File from an existing one: INPUTS: REALLSALL REALL RESALL Repeat all customer data and segments Repeat all customer data Repeat all segments Example: Step 1: Retrieve the BF to be copied Step 2: Step 3: R.YY REALLSALL or: RESALL Step 3: Finish the Booking File. Be careful using this entry. If making an identical Booking File, always check for a different vendor locator before performing any modification/cancellation. Galileo Desktop using Focalpoint May 2010 Page 102 of 123

103 LIST DISPLAY H/LIST List Display can be very useful to request a list with Booking Files. For example, in case of strikes or delays due to bad weather conditions you might have to inform your clients. A list of active Booking Files with common data, such as carrier, booking class, board point can be requested. INPUTS: Basic minimum entries; one of ALL, TKT or UTK must be present: LD/ALL/28DEC D LD/UTK/28DEC Q/60 LD/TKT/28DEC Q/44 Retrieve all Booking Files with a segment date 28DEC; output is to screen Retrieve all unticketed Booking Files with a segment date of 28DEC; output is to Q/60 Retrieve ticketed Booking Files, with a segment date of 28DEC; output is to Q/44 Some options that can be added. /BA Specific airline /BA.AZ Multiple Airlines (max. 5) /KL285 Flight number /F Specific Class /22DEC*28DEC /BAMS /DGVA or /OGVA Flight segment date range (max. is system date range) Board point Destination point When using UTK: bear in mind Booking Files containing a Ticketing Field T.T* will be considered as ticketed. Galileo Desktop using Focalpoint May 2010 Page 103 of 123

104 EXAMPLE 1: Display all Booking Files with at least with one LH segment. >LD/ALL/LH/01APR*01JUN-D Tab to the requested PNR and <enter> EXAMPLE 2: Retrieve all BF with boarding point FRA. >LD/ALL/BFRA/02MAY*31JUL-D Tab to the requested PNR. and <enter> POINT AND CLICK At this moment an interactive List Display is not available in Point and Click. Galileo Desktop using Focalpoint May 2010 Page 104 of 123

105 CLIENT FILES H/CLIENT Introduction: Client Files are profiles created in Galileo with all kind of information about the clients of a travel agent. So, frequent travellers do not have to give all personal information each time they fly. The creation of these profiles will not be explained during this course. However, it is necessary to look into the Client Files, and the student must be able to move the information stored in the client files to the PNR. Client Files: There are three types of Client Files: Agency File (MAR). The travel agency is the highest Client File level. The basic Agency File will be created by Galileo. Business File (BAR). For each client a Business File must be created. It contains business information, billing information, corporate accounts etc. Personal File (PAR). Personal Files can be added to a Business File. Personal Files contain personal preferences and personal information as mileage cards. Display Client Files: The Agency File: C* A Business File: C*Business File Title A Personal File: C*Business File Title-Personal File Title An active Client File: C*R The last Business File: C*B The last Personal File: C*P A list of all Business Files: CLB A list of Business Files starting with C: CLB/C A list of Personal Files for DHL: CLP/DHL A Personal File without Business File: C**-Personal File Title Galileo Desktop using Focalpoint May 2010 Page 105 of 123

106 Example of a basic Agency File: Entry: C* Transfer codes: All lines of an Agency, Business and Personal File do have a transfer code. Normally the following transfer codes are used: Y Yes, always move this line. N No, never move this line. O Optional to move this line. Lines with Transfer Code N can never be moved. Client File move: To move all information from the Client File to the Booking File the CMT entries need to be used. With the CMT entries all information with Transfer Code Y from all levels in the Client File will be moved to the PNR. Optional fields must be specified if necessary, and can only be moved from the active level. Move an Agency File to the PNR: Move a Business File to a PNR: Move a Personal File to a PNR: CM/ or CMM/ or CMT/PCC// CMT/Business File Title CMT/Business File Title-Personal File Title If a Client File is displayed, it is also possible to move this file directly to the PNR. In that case, only information from the active level will be moved. Move a displayed BAR to a PNR: Move a displayed PAR to a PNR: CMB/ CMP/ In all cases Optional fields can be added by /+6 (= Line number to be added to PNR) Eg. CMT/Business File Title-Personal File Title/+6. Galileo Desktop using Focalpoint May 2010 Page 106 of 123

107 QUEUES H/Q, H/PAQ Much communication takes place via queues. With queues it is possible to communicate between: Airlines and Travel Agents. Travel Agents and other branch offices. Travel Agents and consolidators (brokers). Employees at your own agency. The queuing system can also be used by the agent to store PNR s or messages temporarily on a specified queue. All PNR s need to be handled as soon as possible, so check your queues often! INPUTS: QCA = Queue Count All In this case, the travel agent with Pseudo City Code 8EV has 163 PNR s on different queues. Every queue has its own subject. Queues 0 25 are pre-assigned see H/PAQ. The remaining 74 queues (26-99) may be assigned for your office needs. Handling Booking File Queues : Q/0 (URG) Q/1 (GEN) Q/10 (Q10) Open a Queue : I Ignore (back in the list): QR Remove the BF from the Queue. QXI Sign out of the Queue and ignore the active BF. QEB/50 Send active PNR to Queue 50 QEB/71MG/50 Send to another Q of PCC 71MG QEB/BRU (general Q) QEB/BRU/50 Send to the Service Desk ORB/TAU/17SEP Place PNR s with TAU for 17 September on queue 10. ORB/TAU/17SEP-Q/31 Place PNR s with TAU for 17 September on queue 31. ORB/RB/17SEP Place PNR s with RB Field for 17 September on queue 12. ORB/RB/01JUN-Q/30 Place PNR s with Review Booking Field for 01June to Queue 30. Handling messages Queues: see H/MESS Galileo Desktop using Focalpoint May 2010 Page 107 of 123

108 HISTORY When a BF is created, modified or cancelled, the details are stored in the history of the PNR. It is possible to view the whole history or to specify subjects. H/HIST INPUTS: *H Display entire history *HIA Display air segment history *HI Display itinerary history (incl. Hotel and Cars) *HFF Display Filed Fares history Question: Find a list with all possible entries to view parts of the history of a PNR. In the history all kind of codes are used to inform you about the actions that have been done. The codes have 2 or 3 letters that inform you about the action that has been done. Most codes do have a: C A X Changed Added Cancelled Knowledge of these codes is necessary to understand the history. Question: Find a list with all possible codes to read the history of a PNR. EXAMPLE: Galileo Desktop using Focalpoint May 2010 Page 108 of 123

109 DISPLAY HISTORY: *H: The History always starts with information about the status of the PNR and the creation. In this history: - No segments have been traveled yet. - Pseudo City 8EV with sign-on ZWB is the original creator. - The First Received Field was WP (R.WP). - PNR has been created on 5 September at 0842 Zulu time (UTC). Some characteristics of the Galileo History: Starts at the bottom. So normally you enter MB to go to the beginning of the history. Every time is shown in the PNR, the PNR has been saved. The History: AQP Added queue placement AM Added frequent flyer card VLR Vendor Locator NN HK Message sent by 1G = GALILEO. XS Cancelled Segments AS Added Segments NN HS With HSI more historical SI info is available. VLR Vendor Locator NN HK en O O AVL Added Vendor Locator Original creation. With the entry HSI the history on Service Information can be retrieved. Galileo Desktop using Focalpoint May 2010 Page 109 of 123

110 PAST DATE BOOKING FILE H/PDQ Past Date Quick provides on-line access to past date Booking Files which have been purged from the Galileo Central System. A Booking File will purge 2 days after the last date of travel (or out date for auxiliary segments). In case of cancellation, the Booking File will purge 2 days after itinerary cancellation. INPUTS: PQ/R-Z12BCD PQ/26DEC08-SMITH PQ/26DEC08-30DEC08-SMITH PQ/B/26DEC08-SMITH Retrieve past date bf by record locator Retrieve past date bf by departure date and name Retrieve past date bf by date range and name Retrieve past date bf by departure date and name for all group coded branches and all selective access PCC s. After all PDQ search entries, the following agent alert will display: Append the word confirm after the and enter, a similar name list will be displayed. Tab to the required name and hit enter. All PDQ retrieval entries for PDQ records 0-60 days old will automatically be placed onto the default General queue. PDQ records which are between 61 days and 13 months old or too large will be placed on the General queue within 24 H. To display the BF : Q/1*CPD (Category Past Date) Galileo Desktop using Focalpoint May 2010 Page 110 of 123

111 PRINTING WITHIN GALILEO PRINT WINDOW CTRL + B CRTL + P Prints an exact copy of the active window. Prints an exact copy of all windows. PRINT ENTRY RESPONSES P-*R P-*ALL P-*H P-.CRJFK Prints the retrieved BF Prints the retrieved BF, with detailed info of hidden fields Prints history of the retrieved BF Prints record of JFK Most Galileo entries can be printed by adding P- in front of the entry. PRINT ITINERARY TKPDID Prints itinerary of the retrieved BF for all passengers and all segments. Galileo Desktop using Focalpoint May 2010 Page 111 of 123

112 RECOVERY FOR ITINERARY PRINTER Recovery is the name of the procedure to print your itinerary (TKPDID) when it wasn t produced. First of all you have to identify your printer GTID. GTID stands for Galileo Terminal IDentification and is the printer s address. How to check the Gtid of the itinerary printer your workstation is linked to : INPUT: HMLD How is My Link Doing CRT Computer Reservation Terminal GTID C582E1 TKT DEV Ticketing Device GTID C582F6 ST Status U = Up, D = Down, B = Busy FM Format T = Ticketing, I= Itinerary ITN DEV Itinerary Device GTID C582F7 MIR DEV MIR Device GTID C58304 This GTID is an example; the GTID in your agency will be different. RECOVERY: STEP 1: If no itinerary printed STEP 2: if no itinerary or P- is printed: HMOM [itinerary gtid]-u, e.g. HMOMC582F7-U HQS [itinerary gtid] e.g. HQSC582F7 STEP 3: if still no P- is printed: resend a P- STEP 4: if still no itinerary is printed: Check whether printer not in ALARM Check cables Switch printer off/on Check whether Galileo is working on all workstations Retry procedure as from step 1 If still no itinerary or P- is printed contact Galileo Customer Contact Center. Galileo Desktop using Focalpoint May 2010 Page 112 of 123

113 TIMATIC H/TIM The Timatic is used to find all relevant passport, visa and health regulations. ENTRY : TI-MA Tab in this fill in format and enter all relevant information H/TIM provides all entries for visa and/or health information from booked segments. ETAS - ElecTronic Authority System H/ETAS For Australia, electronic visa can be requested through Galileo. Ask the Australian Embassy for their ETAS manual. BASIC INPUT: TIETAR Complete the 2 successive screens and print the reply. Types of Travel. V = Visitor/Tourist, valid 12 months with multiple stays of 3 months each, no charge. BL = Business Long, valid up to 10 years with multiple stays of 3 months, fee charged by Credit Card. BS = Business Short, only for USA and Canadian citizens Galileo Desktop using Focalpoint May 2010 Page 113 of 123

114 ERROR MESSAGES FR MESSAGE DU SYSTEME EXPLICATION SOLUTION A ADD/DELETE RESTRICTED ON RETRIEVED BOOKING C CHECK DATE/TIME CONTINUITY SEGMENT... CHECK NUMBER IN PARTY... E ERR : TERMINAL IN USE... ERR : AGENT OUT... F FINISH OR IGNORE M Une fois un dossier clôturé, il n'est plus possible d'ajouter ou d'annuler des passagers. Il y a une anomalie dans la chronologie et la continuité de votre itinéraire (double réservation...) Le nombre de noms introduits ne correspond pas au nombre de places réservées. Votre terminal était déjà signé. Vous n'avez pas fini ce que vous étiez en train de faire. Annuler des passagers : Diviser le dossier Ajouter des passagers : Créer un autre dossier pour les personnes supplémentaires. Vérifier votre itinéraire et faire les changements nécessaires. Vérifier votre dossier en tapant *R. Faire les modifications nécessaires sur le nombre de places ou les noms rentrés. Taper SAI/Zxx (xx = les initiales de la signature) pour le débloquer ou SOF/Zxx (si SAI/Zxx ne vous aide pas) Taper *R pour voir où vous en êtes. Ignorer ou clôturer en tapant E. Taper QX+I si vous êtes sur un dossier dans les files d'appel. Galileo Desktop using Focalpoint May 2010 Page 114 of 123

115 MODIFY BOOKING 1/ Vous avez voulu clôturer un dossier en faisant E ou ER alors que vous n'avez fait aucune action. 2/ Il y a eu auparavant un message d'erreur que vous n'avez pas pris en compte. 1/ Ignorer le dossier afin de le ranger. 2/ Pour retrouver le message d'erreur, taper : R.@ xx (xx = vos initiales ou votre nom) E MESSAGE DU SYSTEME EXPLICATION SOLUTION N NEED NAME Il manque les noms des passagers. Introduire les noms. Ex : N.DURAND/JMR NEED PHONE Il manque votre contact agence. Introduire votre contact agence : Ex : P.BRUT*TEST TRAVEL NEED RECEIVED Il manque la signature de l'agent. Signer. Ex : R.xx ( xx = vos initiales ou votre nom) NEED TICKETING Il manque le ticketing field. Introduire le ticketing field : Ex : T.T* NO CARRIER SPECIFIC CAPABILITY FOR.. R REFRESH AVAILABILITY DISPLAY S Il n'existe pas d'accès direct avec cette compagnie. Le système ne se souvient pas de votre dernière demande de disponibilité. Refaire la demande de disponibilité en accès neutre Galileo. Refaire la demande de disponibilité afin de réaliser la vente. Galileo Desktop using Focalpoint May 2010 Page 115 of 123

116 SELL OF COMPLETE TRAVEL OPTION/S REQUIRED Le système vous demande de vendre le parcours complet par rapport à votre demande de disponibilité (Ex : Vous faites une demande pour un PAR/MNL ; vous choisissez les vols de la cie SQ avec correspondance à SIN, mais vous ne faites la vente que de PAR/SIN, en oubliant le SIN/MNL) Refaire la vente sans oublier les segments en correspondance. SIMULTANEOUS CHANGES TO BOOKING FILE SINGLE ITEM FIELD Le dossier vient d'être modifié par un autre utilisateur (collègues, compagnies...) qui l'a sauvegardé avant vous. Le système vous signale simplement que cette rubrique a déjà été introduite. Faire IR. Recommencer les actions que vous étiez en train de faire. Aucune action à prendre. Continuer le dossier. Galileo Desktop using Focalpoint May 2010 Page 116 of 123

117 ERROR MESSAGES NL FOUTMELDING VERKLARING OPLOSSING A ADD/DELETE RESTRICTED ON RETRIEVED BOOKING C CHECK DATE/TIME CONTINUITY SEGMENT... CHECK NUMBER IN PARTY... E ERR : TERMINAL IN USE... ERR : AGENT OUT... F FINISH OR IGNORE M MODIFY BOOKING In een gesloten dossier kunnen geen passagiers meer geannuleerd of toegevoegd worden. De segmenten volgen elkaar niet chronologisch op (dubbele boeking...) Het aantal namen stemt niet overeen met het aantal geboekte plaatsen. Er werd reeds ingetekend. U heeft niet afgewerkt waar u mee bezig was. 1/ U probeert een dossier te sluiten waar u niets in veranderd heeft. Passagiers annuleren: Splits het dossier. Passagiers toevoegen: Creëer een ander dossier voor de extra personen. Check de reservatie en doe de nodige wijzigingen. Check het dossier met *R. Doe de nodige wijzigingen aan de namen of segmenten. Tik SAI/Zxx (xx = de initialen van de sign on) om de sessie te deblokkeren. Of SOF/Zxx (indien SAI/Zxx niet helpt) Tik *R om te checken waar u mee bezig was. Ignoreer (I, of QX+I wanneer het dossier in queue zit) of sluit het dossier. 1/ Ignoreer het dossier. 2/ U negeerde een foutmelding. 2/ Om de foutmelding terug te vinden, tikt u het volgende : R.@ xx (xx = uw initialen of uw naam) Wijzig wat er te wijzigen valt en probeer opnieuw te sluiten Galileo Desktop using Focalpoint May 2010 Page 117 of 123

118 FOUTMELDING VERKLARING OPLOSSING N NEED NAME NEED PHONE U vergat de namen van de passagiers in te brengen Een verplicht Phonefield is niet ingebracht Breng de namen in:: e.g. N.JOHNSON/PHMR Voeg het phonefield toe : : BV : P.BRUT*TEST TRAVEL NEED RECEIVED U vergat te tekenen. Tekenen : e.g.: R.xx (xx=initials or name) NEED TICKETING NO CARRIER SPECIFIC CAPABILITY FOR.. U vergat het verplichte ticketing field. Galileo heeft geen directe link met die maatschappij Breng het ticketing field in e.g. : T.TAU/25SEP*OPT Vraag de neutrale Galileo beschikbaarheid R REFRESH AVAILABILITY DISPLAY U wachtte te lang om te reserveren Vraag opnieuw de beschikbaarheid op. S SELL OF COMPLETE TRAVEL OPTION/S REQUIRED SIMULTANEOUS CHANGES TO BOOKING FILE ** THIS BF HAS BEEN CHANGED - IGNORE BEFORE PROCEEDING ** >IR U moet de connectievluchten tezamen reserveren Iemand (een airline of een collega) heeft de Booking File aangepast en voor jou gesloten. U negeert vorige foutmelding en tik *R na uw modificatie Reserveer met :* e.g. N1J1* or N1J1D2 Typ IR Begin opnieuw uw modificaties Typ IR Begin opnieuw uw modificaties. SINGLE ITEM FIELD U bracht een veld in dat slechts éénmaal kan ingebracht worden. Ga gewoon verder. Galileo Desktop using Focalpoint May 2010 Page 118 of 123

119 C.A.I. COMPUTOR ASSISTING INSTRUCTIONS CAI is a self-teach facility, which is available to all users. IN : SC/CI C.A.I. OUT : BSOCI SA/AG E -LEARNING Travelport provides you with a range of e-learning courses on the website: Register using your PCC and pincode: Pincode: NL3784 (Netherlands) BE9543 (Belgium) LU0309 (Luxemburg) Start the lessons 24h/24, 7d/7 in French and English. Galileo Desktop using Focalpoint May 2010 Page 119 of 123