Amadeus Selling Platform All Fares Plus

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1 Support Information Amadeus Selling Platform All Fares Plus User Guide

2 YOUR USE OF THIS DOCUMENTATION IS SUBJECT TO THESE TERMS Use of this documentation You are authorized to view, copy, or print the documentation for your personal use only. None of the Amadeus data included in the documentation may be sold, transferred, redistributed, retransmitted, published or commercially exploited in any way without the express advance written permission of Amadeus. This documentation is provided on an AS IS basis and Amadeus does not warrant any maintenance or support in using this documentation. Data ownership This documentation is protected by Intellectual Property rights and is the exclusive property of Amadeus. No licence over these Intellectual Property rights is herein being granted. You acknowledge that the documentation is the valuable intellectual property of Amadeus and that if you use, modify or distribute the documentation for unauthorized purposes, you will be liable to Amadeus for any damages it may suffer. The examples in this document are for illustrative purposes only. The naming of particular airlines, hotels, car rental agencies, or other companies in these examples does not constitute an endorsement, express or implied, of Amadeus by these companies or of these companies by Amadeus. Product offers, prices, terms and other information provided herein are subject to change without notice. You should determine the appropriateness of any product for your intended purpose and needs. Amadeus makes no warranty of any kind including but not limited to the implied warranty of merchantability and fitness for a particular purpose Amadeus s.a.s. All Rights Reserved. Edition 1.0 For Amadeus All Fares Plus 7.3 Job Number 2901 FE mmyy Published by: Amadeus Global Learning Services (Distribution and IT) November 2011

3 Table of Contents Before You Start... 1 Chapter 1 What Is All Fares Plus?... 3 Chapter 2 Making a Booking... 5 Chapter 3 Searching For Fares... 7 How to Search for a Fare... 7 How to View Fare Conditions Searching for Better Fares Index Amadeus s.a.s. - All rights reserved i

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5 Before You Start Introduction This user guide describes All Fares Plus, a low-fare search module that is integrated in Amadeus Selling Platform. It explains how to use All Fares Plus from an end-user point of view. Audience This user guide is intended for travel agents who use All Fares Plus to look for fares for their corporate or leisure travellers. Prerequisites To benefit most from this guide, you should be familiar with Amadeus Selling Platform. Objectives After you have read this guide, you will be able to: Understand the difference between Amadeus fare type and website fare type Make an Amadeus airline booking Make a web airline booking Search for both Amadeus fare type and website fare type View fares conditions Search for better fares using the Calendar View Where Do I Go For Help? When you are using All Fares Plus, you can display the online help by selecting Help > How To from your platform's main menu. The online help contains similar information to this guide. What's New in This Document This is a new document Amadeus s.a.s. - All rights reserved 1

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7 Chapter 1 What Is All Fares Plus? All Fares Plus is a low-fare search product that searches for the lowest available fare as per criteria requested in two types of content, Amadeus Fares and Fares on the Web. All Fares Plus also offers a competitive advantage by allowing a Calendar View search and Beat PNR price search. What Are the Different Fare Types to Understand? All Fares Plus gives your search results in three tabs where fares are grouped by fare type. The Amadeus tab displays fares listed only in the Amadeus Global Distribution System (GDS). The Websites and Other tab displays fares listed only on the Web from the websites available. The All Results tab is a merge of the results of the other two tabs. It is important to understand these fare types in order to make a proper selection. What Is an Amadeus Fare Type? This airline content exists exclusively in the Amadeus GDS, and includes public fares and private (negotiated or corporate) fares. Also included are Low-Cost Carriers (LCCs) that are ticketless, SR EPAY Ticketing, Pioneer, and, with limitations, TLAs Amadeus s.a.s. - All rights reserved 3

8 All Fares Plus User Guide What is a Website Fare Type? This airline content contains information from websites that are not available from the Amadeus GDS. These include LCCs, exclusive Internet content and business websites with an exclusive contract with a travel agency. 4 Edition 1.0

9 Chapter 2 Making a Booking The way you make a booking is different depending on the fare type you want to book. For more information, see What Are the Different Fare Types to Understand? on page 3 Note: If you exit All Fares Plus to modify the PNR during a booking, you must restart the complete booking flow when you return to All Fares Plus. How to Make an Amadeus Airline Booking The booking flow for a typical Amadeus airline booking consists of the following steps: 1. In the Your Air Search Options section of the initial screen, enter the required information for an air booking search. To complete a search you must at least enter information in the To, From and Date fields. Note: Throughout this flow, required information is always highlighted in yellow. 2. Accept the default values for the additional options and click on Search. The search results screen displays three tabs that will show the message 'Searching' if the search is not complete. 3. Refine your search results using filters if required. 4. Highlight the selected flights and click on Book. 5. In the Traveller and Payment screen, enter the traveller information. If there is an active PNR, traveller information is automatically copied into the required fields. 6. Select the type of form of payment from a drop-down list in the Form of Payment section. Depending on the type selected, fill in additional information. 7. Click on Send Reservation Request to review the reservation. 8. Click on Go To PNR after reviewing the booking. How to Make a Web Airline Booking The booking flow for a web airline booking is similar to the Amadeus flow but with additional steps: 2011 Amadeus s.a.s. - All rights reserved 5

10 All Fares Plus User Guide 1. After you have entered your search criteria and form of payment, as described in steps 1 through 6 in How to Make an Amadeus Airline Booking on page 5, complete the additional sections for a website airline booking such as passport and luggage. 2. Before you can confirm the booking, you must click on Update Price to update the price of the booking with the potential services added. 3. After you have reviewed the price, click on Confirm to book and review the reservation and display the website reservation number. 4. Click on Go to PNR. 6 Edition 1.0

11 Chapter 3 Searching For Fares This section contains the following: How to Search for a Fare below How to Search for an Amadeus Fare Type on page 8 How to Modify Your Current Search Options on page 9 How to Filter the Current Search Results on page 9 How to View Fare Conditions on page 10 How to Search Using the Calendar View on page 11 How to Search for a Fare Note: The application can be started directly or by creating a PNR from a profile. 1. Select one of the three search modes: - One way - Round trip - Multi segment 2. Enter the airport code. If the airport code is unknown, enter the city or airport name and click on the icon. 3. Enter the date. 4. Select from the list of search options. 5. Select from the list of fare types and click on Search Amadeus s.a.s. - All rights reserved 7

12 All Fares Plus User Guide How to Search for an Amadeus Fare Type 1. After you have entered your fare search criteria, select the relevant check boxes in the Amadeus Fare Types section of the Your Air Search Options page. Ensure that the Website Fare Types check boxes are cleared. 2. To add more GDS airlines to the search, enter the airline codes in the More Airline(s) field (separating each with a comma). Alternatively, click on the List link beside the field, enter each additional airline and click on Save and Close. 3. To exclude specific GDS airlines from the search, enter the airline codes in the Excluded Airline(s) field (separating each with a comma). Alternatively, click on the List link beside the field, enter each airline to be excluded and click on Save and Close. Note: For more choices in Amadeus Fare Types, click on the More Search Options link to select options to expand your search. How to Search for a Website Fare Type 1. After you have entered your fare search criteria, select the relevant check boxes in the Website Fare Types section of Your Air Search Options. Ensure that the Amadeus Fare Types check boxes are cleared. 8 Edition 1.0

13 Chapter 3 Searching For Fares 2. To update the business fares, click on the Change link. The Websites - Business Fares pop-up window allows you to change the website and negotiated contract. How to Modify Your Current Search Options 1. In Your Air Search Options, click on the More Search Options link. 2. Click on Change Your Search Options and select the options you want to include in Your Air Search Options. 3. Click on Apply These Options to modify the default options available in Your Air Search Options. How to Filter the Current Search Results 1. Review the different filter options. These options appear on left side of the screen and become visible after a search is complete Amadeus s.a.s. - All rights reserved 9

14 All Fares Plus User Guide Example: Price; Provider; Airport 2. Clear the check box next to the filters you do not want to view. Example: ; Air France (AF); LHR When you clear a filter, only the results that match the other selected filters remain displayed. If you reselect a filter, the list of results is updated automatically. Note: Example If a search is too restrictive, the search may not return any results. A traveller wants to fly from London to Melbourne but does not want to stop in Singapore and does not want the fare to exceed In the Filters tab, clear the following check boxes: Price: Airport: SIN How to View Fare Conditions 1. After a fare search result is returned, click on the Fare Conditions link to display the information specific to the itinerary. 10 Edition 1.0

15 Chapter 3 Searching For Fares 2. To view detailed fare conditions for a specific website, click on the link in the Rules section of the Fare Conditions pop-up window. Searching for Better Fares The Calendar View offers alternative prices either a day before or a day after the requested dates. The Beat PNR price feature, for the itinerary available in the PNR, offers the lowest fares for exactly the same flight along with twenty counter proposals for the traveller. How to Search Using the Calendar View 1. In the Your Air Search Options section, enter the required information for a search. Note: The Calendar View is not available to multi-destination fares. The application automatically disables this feature if multi-destination is selected in the Your Air Search Options section. 2. Select the Calendar View (+/- 1 day) option. 3. To include Amadeus fares, select the Amadeus Fare Types check box. 4. To include Website fares, select the Website Fare Types check box. 5. Click on Search Amadeus s.a.s. - All rights reserved 11

16 All Fares Plus User Guide 6. Select the recommendation that best suits the traveller. 7. Click on Display Schedule. Recommendations for the days selected are displayed. How Are Search Results Displayed in the Calendar View? You can see recommendations for flights departing and returning one day before and one day after the requested dates. This matrix displays minimal information on the itineraries including price, fare type (Amadeus or Website), airline and booking class. 12 Edition 1.0

17 Chapter 3 Searching For Fares How to Search for the Best Price for a PNR Itinerary Note: A current PNR with an air itinerary must be active. 1. Click on the All Fares Plus icon in the top navigation bar. The required information is filled automatically from the PNR including From, To and departure dates. Additional information such as the number of tickets and traveller information are also filled automatically. All these fields are readonly. 2. In the Beat PNR Price search option section, additional search options are available. Select the options that are appropriate to your search. 3. Ensure that the Beat PNR Price value is selected in the Search By dropdown list. 4. Click on Search Amadeus s.a.s. - All rights reserved 13

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19 Index A Amadeus fare type, 3 B Bookings making, 5 C Calendar view searching, 11 F Fare conditions viewing, 10 Fare types, 3 Fares searching, 11 P PNR best price searching, 13 S Search results filtering, 9 T Traveller information entering, 5 W Website fare type, Amadeus s.a.s. - All rights reserved 15

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